IT Support Services


IT Support Services to Perth, (WA) and Western Australia

The IT Guys are your 24/7 “on-call” IT department that you only pay for when you need (PAYG)

We can support individuals and business IT & Computer Requirements as a support service or on a break-fix basis.

We offer support in a number of ways, listed in order of costs (cheapest first):

If you have a computer related issue in the first instance please either:

  1. Call into our workshop in Subiaco and talk to a technician (M-F, 9-5, Sat 9-12) or
  2. Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or
  3. Send us an email to support@itguyswa.com detailing the nature of your problem

All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language.

 

Workshop , Triage, Testing & Assessing and Repairs

If you can bring your equipment to our workshop in Subiaco and we are able to fix the problem within 5 minutes there will be no charge

If your computer equipment is too heavy for you to handle but you can have someone put it into your car, one of our technicians will carry it into our workshop and put it back in your car when it is fixed.

Testing and Assessing

In cases where we are not able to make a quick-fix, the equipment will need to be left with us for 24-48 hrs for testing and assessment. You will be required to pay a fee of  $66  when you leave your equipment.

The fee covers you for 30 minutes of labour, if the issue can be assessed and fixed within 30 minutes or is unfixable, there will be nothing further to pay.

If a fix is available and requires parts or labour beyond 30 minutes, we will contact you, give you a quote and discuss any possible alternatives with you.

Computer Repair Workshop

Remote Support

If there is an available internet connection we maybe able to ix minor issues remotely (see Remote Support). This service is available worldwide, but still carried out by our Perth based Technicians. Remote support starts from only $33 (M-F, 8am to 6pm) per 15 mins.

Remote Support

Onsite Support or Call Outs

Onsite Support and Call Outs are usually not necessary in 75% to 90% of all IT and Computer problems.

 

Certain computer and IT problems will require an “Onsite Support Visit” or  “Call-Out” at the clients personal residence or business premises.

Onsite Support and Call Outs

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here or call:

08 6365 5603 
Alternatively click on the Green “Help” button in the bottom right hand corner of the screen and leave a message.

The IT Guys are authorised Microsoft Partners and as such can supply and support all Microsoft Office Products

For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

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