Preventative Maintenance & Disaster Recovery


Preventing IT disasters before they happen and Recovering from them when they do.

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For a business, having IT systems down or offline for any length of time can be stressful. Losing those systems and precious business data, can be a disaster.

Unfortunately, the IT Guys are called on far to often to recover data or to restore systems that could have been easily prevented in the first place.

By allowing the IT Guys to audit and inspect your current situation and suggest improvements if necessary, potential IT disasters can be averted or minimised.

Our Preventative Maintenance services will prevent or reduce the impact of IT disasters before they happen and our Disaster Recovery services can be used to recover from them when they do.

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Preventative Maintenance

The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment and/or software.

This is usually accomplished by preventing the failure before it actually occurs. It is designed to preserve and restore your equipment reliability by replacing worn components before they actually fail and to patch and upgrade software periodically to plug security leaks and maintain stability and security.

Preventive maintenance activities include partial or complete overhauls at specified periods, hardware changes, software upgrades and more. While the ideal preventive maintenance program would prevent all equipment failure before it occurs, this is rarely the case.

A cornerstone of any preventative maintenance system is the implementation and maintenance of an effective and secure backup regime.

We can also deploy managed workplace solutions that continually monitor and audit your servers, workstation and devices and automatically alert our support team to investigate carry out preventative maintenance when and where required. Giving you peace of mind and keeping your business alive in the most dire times.

Our Preventative Maintenance Plans start from $66 per month, we offer 4 plans:

  • Cloud Backup Plan – setup and installing cloud backup only, we monitor the cloud backup monthly.¹²³

  • Basic Remote Backup Plan – monthly remote checkup of your local backup¹²³

  • Onsite Backup Plan – monthly site visit to check computers and servers and local backup¹²³∞

  • Comprehensive Backup Plan – monthly site visit to check computers, servers, local and cloud backup¹²³∞

  1. All plans include a FREE remote or on-site Audit of your companies IT systems before we recommend which plans would be the most suitable.
  2. All plans may require the upgrading of email accounts. Users of Microsoft Outlook often have very large email files with multiple folders and emails going back many years. Due to the size and nature of older Outlook data files (.pst and .ost) they may not be able to be readily backed up, especially to a cloud backup source and will need to be moved to a hosted exchange platform
  3. Cloud backup plans are only viable given reasonable internet download and upload speeds. Internet speed and NBN/HFC/Broadband availability will determine our recommended backup regime.

∞ Our Onsite and Comprehensive Plans include the following:

Inspection/Querying PC’s and Servers for potential problems such as hardware failures, low disk space and HDD failures.

Checking integrity of backup solutions (NAS Drives, Cloud Storage etc) including rotating local backup drives.

Patching of server software and Operating Systems

Inspection/Testing/Updating Anti Virus Software

 

Disaster Recovery Plan

Disaster Recovery

Even with regular maintenance and ongoing vigilance, computer equipment, software and data will fail at some time. Servers and Computers may need to be replaced or have parts replaced and software such as operating systems and programs may need to be restored or reinstalled.

In addition, malicious computer viruses may corrupt or encrypt software (data and programs) rendering your IT systems useless.

Recovering from such disasters may take hours, days or weeks, depending on the backup regime in place.

Remember that prevention is better than cure. We can advise you on easy, inexpensive ways of protecting your data from loss in the future.

We can setup and supply equipment to backup data locally onto External Hard Disk Drives, NAS drives, thumb drives (Flash drives) and local servers. Our proposed solution will be dependent on your budget, amount and type of data.

We can setup and supply services and equipment that will back your data up remotely via a network or the internet. Again our proposed solution will be dependent on your budget, amount and type of data.

We use a combination of cloud-based storage, as well as physical storage devices to ensure your precious data is always backed-up and secured.

Our recommended backup regime includes local and offsite backups utilising NAS (Network Attached Storage) systems for local backups and mirrored or cloud backup services over the internet.

You may think you have a backup of your data but have your ever tested it or tried to recover data from that backup? There is little point backing up your data, if your backups are not tested.

You can never have too many backup sources, however make sure that the backup technique you use allows you to go back to previous “versions” of the data.

For example, your MYOB or accounting file has some data missing but you do not notice it for a few days. Your backup software may merely be over-writing the bad data on top of the good version of the data. Unless you can recover a previously saved good version of the data file, then your backup regime is critically flawed and needs to be replaced.

At The IT Guys we design and implement onsite and offsite data backup and recovery solutions to meet each of our client’s specific requirements.

Unexpected disasters are the bane of any business’s existence and can leave your business vulnerable and even lead to a loss in revenue, but with the IT Guys Disaster Recovery Plan in place, we can help mitigate the effects and help eliminate downtime.

Please contact us for further details.

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here or call:

08 6365 5603 
Alternatively click on the Green “Help” button in the bottom right hand corner of the screen and leave a message.

The IT Guys are authorised Microsoft Partners and as such can supply and support all Microsoft Office Products

For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

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