Remote Support


Remote IT and Computer Support

Remote Control Assistance

Not all IT and Computer problems need to be fixed at your home/office or at our workshop. Many problems can be fixed remotely. If not they may need an onsite support call.

Our computer technicians can help with remote computer support for selected clients with prearranged agreements or by ad-hoc clients paying over the phone by credit card.

Remote Control Session are chargeable in 15 minute increments at:

$33 (M-F, 8am to 6pm) per 15 mins or

$39 (After hours, weekends and public holidays) per 15 mins.

If you would like our technicians to help you remotely and save up to 20% on our call-out rates please call us on 08 6365 5603 to arrange a remote support session and click on the following image to activate the remote control software

teamviewerqs

Click on the picture above to start downloading Teamviewer or click on this link http://get.teamviewer.com/itguys-quick-support

After downloading the Remote Control Software “Teamviewer”  a popup window similar to the following image will appear on your screen.

win-quicksupport

A unique ID and password will appear and you will need to inform our technician about “Your ID” and  “Password” so that we can connect and troubleshoot your computer

If you are looking for our hosted support solution click on this link http://get.teamviewer.com/itguys-host

If you still need an onsite support visit, please see details below:

Onsite Support and Call Outs

 

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here or call:

08 6365 5603 
Alternatively click on the Green “Help” button in the bottom right hand corner of the screen and leave a message.

The IT Guys are authorised Microsoft Partners and as such can supply and support all Microsoft Office Products

For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

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