Virus and Spyware and Ransomware Removal

Computer Virus, Malware, Spyware and Ransomware Removal

We specialise in the complete removal of Computer Viruses, Malware, Spyware, Ransomware and other malicious and potentially-unwanted-programs (PUPs) from your Windows PC, Windows Laptop or Apple Mac.


Is your computer acting strangely and become unresponsive?

  • Are your friends getting spam emails from you?
  • Are strange “popup” windows appearing randomly?
  • Is your computer reporting programs or data no longer exists
  • Have you stopped receiving windows updates?
  • Has your Anti-virus or Firewall switched itself off?
  • Is your computer very slow or not starting properly?
  • Does your Apple computer freeze or suffer from the spinning-wheel-of death?
  • Have your files become encrypted or inaccessible?

If you answered “Yes” to any of the above questions, chances are your Windows PC, Windows Laptop or Apple Mac has probably become infected with a “Computer Virus” or “Spyware” (collectively known as Malware) or even Ransomware and needs to be removed immediately.

Some viruses are merely annoying (popup windows and advertising) others may stop your machine from working properly such as connecting to the internet or slowing it down.

Others can corrupt your data  steal your personal information and identity (such as bank account details) hack your email or facebook account

… or encrypt your data and then hold you to ransom until you pay the creator a sum of money (this is known as “Ransomware“) these are also known as CRYPTOLOCKER Viruses

How to protect yourself from a Ransomware attack

However the most dangerous ones are those that simply hide undetected and send personal details such as your bank details and passwords to the criminals who developed them.

These are known as “Trojans” after the Trojan horse employed by the Spartans in ancient times.

There are no quick-fixes when it comes to computer virus removal. There are many programs for download both FREE and PAID that claim to get rid of 100% of all know viruses. DO NOT BELIEVE THESE CLAIMS.

Most “free”, “quick-fix”, “online” virus removal tools, actually give you MORE viruses.

The ONLY reputable Anti-virus makers are AVG, McAfee, Symantec, Norton, Avira, Trend, Kaspersky but none of these programs will remove a virus …… they merely prevent or detect a computer virus before they activate but will only ever offer you a maximum 90% protection.

One of the few programs that does remove Malware and Viruses is called MalwareBytes but even that will not remove 100% of all viruses but is excellent at removing Spyware and Adware.

Do not believe Mobile Computer Technicians that visit you at home and claim to remove viruses in an hour or two. You can do the same as them for FREE by downloading a FREE copy of Malwarebytes.

Do not TRUST anyone that calls or emails you claiming to be from Microsoft, Windows, Telstra, ATO, your Bank etc. and says they need to get access to your computer or ask you to click on a link they have sent you by email or text message.

For a THOROUGH virus check and removal we need to have your computer for 4 to 24 hours and we will use two or three programs including a RESCUE DISK … that removes dangerous viruses such as Trojan’s by scanning every file on your PC using a non-windows operating system such as Ubuntu. (HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE)

The IT Guys (WA) use a unique in-house 12 step process that as well as removing viruses, checks and updates browsers, operating systems, browser add-ons, browser toolbars, anti-virus programs, anti-spyware programs, search-engines, non-essential programs, PUPs, Registry entries, Short-cuts and emails.

Only by using such techniques can we guarantee that 100% of computer viruses have been removed. This is why we need you to bring your PC, Macintosh or Laptop to our office as the process cannot be done properly with a brief home-visit.

By bring your infected computer, PC or Laptop to our Subiaco repair center we will save you up to 50% compared to the average call-out mobile Geek Computer Technician who will charge a minimum of $150 and not do a thorough job.

Computer Viruses, Malware or Trojans are created by criminals or anarchists with the intention of disrupting your activities or more seriously trying to steal your passwords, bank account details or identity.

Every PC or Laptop (not so much Apple products) needs to be protected by an Anti-virus program (Norton, McAfee, Symantec, AVG etc) and updated regularly to protect you from such attacks. However these programs cannot guarantee your safety 100% and if your system becomes infected, urgent steps need to be taken to fix the problem. If your Virus Checker is out of date it needs to be replaced or renewed to stop viruses returning to your computer.

If you suspect your PC has become infected with a virus, please contact us

Call now on 08 6365 5603 or email

Remember that prevention is always better than cure. We can advise you on easy, inexpensive ways of protecting your PC. Give us a call today for some free advice.

Thorough virus removals can take between 4 to 24 hours to run the scans but we only charge 1 or 2 hours of a technicians time. 

Related Posts and Articles

How to protect yourself from a Ransomware attack Part 2

Virus Alert – WannaCry Ransomware

Top 6 checks to make sure your computer is protected from Viruses and Malware

How to use Microsoft’s default backup to backup to an external device

Beware of scam emails about downloading Windows 10

Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus

How to avoid Computer Viruses – Stop using Bing

Your Apple Mac has a Virus (this is NOT a joke) – redirect

Prevent viruses by not allowing others to use your computer account

How can I tell if my computer has a virus?

How to remove the “dosearches” search virus

How to remove the “Snap-Do” search virus

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here or call:

08 6365 5603 
Alternatively click on the Green “Help” button in the bottom right hand corner of the screen and leave a message.

The IT Guys are authorised Microsoft Partners and as such can supply and support all Microsoft Office Products

For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

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