How to increase mobile network signal in home or office

Do you have to step outside your house or office before you can make or receive mobile phone calls? This is a common problem in geographical areas where mobile phone signal is weak, often referred to as a mobile-black-spot If your mobile signal is weak whilst standing in the garden or driveway, then it may decrease to nothing once inside the house. Living in a house with a metal roof, thick walls or with lots of reinforced concrete can stop the mobile phone signal reaching your mobile phone. Now before complaining or changing mobile phone providers, there is a solution. Something you can do yourself to fix the issue. There are three solutions. Switch on VoWiFi / Wi-Fi Calling (FREE), Change Mobile Phone providers (inconvenient) or install a Mobile phone booster (expensive) There is a FREE solution in Australia, its called VoWiFi (Wi-Fi Calling) The solution uses your home or office wi-fi network to make phone calls when the phone cannot access the mobile phone tower. What is Wi-Fi Calling (VoWiFi)? Wi-Fi Calling enables you to make voice calls using a Fixed Broadband Wi-Fi connection from your compatible mobile when you can’t connect to the mobile network. Your mobile simply uses your W-Fi network instead of the mobile network. So you can make and receive calls as you normally would. Is my phone set up for Wi-Fi Calling? To use Wi-Fi calling, you need to: 1.Have a Wi-Fi Calling compatible smartphone or tablet Apple iPhone 6 onwards, Apple Watch 3 onwards Samsung Galaxy devices, S7 onwards, Note 5 onwards Google Pixel 2 devices onwards LG devices G6 onwards 2. Have 4G Voice Calls enabled 3. Have up to date software 4. Turn on Wi-Fi Calling in ‘Settings’. How do I turn on Wi-Fi Calling? For Android devices: Go to your phones calling app Select ‘More’ or the three dots in the top right corner Select ‘Settings’ Turn on ‘Wi-Fi Calling‘ For iPhone: Go to Settings Select ‘Phone’ Turn on ‘Wi-Fi calling’ Full details available by clicking this link Make a call with Wi-Fi Calling Is this service available from ALL Australian Mobile Phone Companies? According to the Apple Website this feature works on SmartPhones connected to these Mobile Phone Networks (3G, 4G, 5G) Optus Telstra Vodafone Your Internet ISP is not important as long as your Mobile Phone carrier is one of the above. What if my Wi-Fi does not reach through the house? Does your Wi-Fi reach all corners of your house? Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 3G, 4g, 4G reception, 5G, android, apple, Apple Watch 3, broadband, coverage, google, Google Pixel 2, internet, iphone, iPhone 6, ISP, LG, LG devices G6, mobile phone network, mobile phone reception, mobile-black-spot, optus, phones, samsung, Samsung Galaxy S7 onwards, smartphone, telstra, vo wi-fi, vo wifi, VoWiFi, w-fi, wi-fi, Wi-Fi Calling, wifi, wifi calling,  Note 5

Telephone and Internet Connections offered via Mobile Phone Networks

Mobile Broadband If you use a smart-phone you are already using mobile-broadband to receive emails, messages and browse websites. Mobile-Broadband is similar to NBN-Wireless Internet in the fact that Internet and Telephone services are transmitted over radio-waves from the nearest mobile tower. A big advantage of using mobile-broadband is the fact that access is immediate (once you have purchased a mobile internet post-paid or pre-paid service from a Telecomm provide). No need to wait for a technician to install cables or dig up the road. Mobile-Broadband can also be described as Wi-Fi Internet, Cellular Internet, Mi-Fi, 3G/4G/5G Internet which are all terms that describe accessing the Internet on a Computer, Phone or device using the same radio waves that mobile phones use. Connecting to the Internet via Mobile-Broadband  is widely available and offered bt Telecom companies such as Telstra, Optus, Dodo etc. 3G is an older (slower) technology mostly now superseded by 4G and soon to be superseded by 5G technology which is many times faster again. Mobile Internet (Mobile-Broadband) is available as a pre-paid or post-paid service but unlike NBN or Fixed Wireless, it is generally charged by the data used. It is rare to find an “Unlimited-data” Mobile-Broadband Plan. There are 4 ways you can use Mobile-Broadband in Australia Using a USB-Dongle connected to the USB port of a computer Using a “MI-FI” device or “Mobile Router” Some iPads, Laptops, Surface, Notebooks have a removable “SIM” card that allows them to receive Mobile-Broadband directly without the need for 1 or 2 above.This is also known as Long-Term Evolution (LTE) technology. By “tethering” using your mobile smart-phone as a mi-fi device and connecting to it by Wi-Fi Mobile-Broadband is easily and quickly available in most urban and country areas and adequate if you are an occasional user and/or there is no other alternative in your area. Using Mobile-Broadband for heavier usage such as streaming-video (Netflix, Stan, Foxtel, iView etc.) is more expensive than using an NBN service and should be considered carefully before you start receiving hefty bills. Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 3G, 4g, cable, dodo, dongle, email, emails, Fixed Wireless, Foxtel, home network, home networking, internet, internet connection, iPad, iphone, iview, laptops, mi-fi, mobile broadband, mobile phone network, NBN, netflix, optus, POS, router, stan, telephone, telstra, troubleshooting, wi-fi, wireless internet

Network and Internet Connection between Buildings

How to get Internet, Wi-Fi and Network traffic between buildings without cabling Need to get Internet, Wi-Fi and Network connectivity to buildings without the need for cabling? Create a PTP/Ubiquiti airMax PtP or PtMP Network is the answer. Point to Point (PTP) Point to point wireless network links connect two locations together through line of sight (LOS), operating in unlicensed/licensed radio frequencies or through free space optics. By employing Ubiquiti Nanobeam equipment, your home/office network can be connected to other buildings up to 15klms away at speeds up to 450 mbps You can also replace older microwave dishes with Ubiquiti airFiber Antenna Ubiquiti Solutions Provider – Perth & Western Australia Network Design & Consulting services If you would like us to quote you on this or other networking solutions, please contact us as detailed below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: airFiber, airFiber 11FX, airFiber NxN, airFiber X Antenna, airFiber24, airFiber24 HD, airFiber5, airFiber5XHD, airFiberX, airGrid M, airGrid M (Legacy Models), airMAX AC, airMAX AC Sector Antenna, airMAX Legacy Products, airMAX M Series, airMAX Omni Antenna, airMAX Sector Antenna, airMAX Yagi Antenna, airPrism Sector Antenna, airRouter, airWire, Bullet (Legacy Models), Bullet AC, bullet M, CRM Point, Horn 5, IsoBeam, IsoStation AC, IsoStation M, LiteAP AC, LiteBeam AC, LiteBeam AC Gen2, LiteBeam M5, LiteStation 2, LiteStation 5, LiteStation M5, LTU, LTU Lite, LTU Pro, LTU Rocket, MiniStation, nanobeam, NanoBeam AC, NanoBeam AC Gen2, NanoBeam M, NanoBridge M, NanoStation, NanoStation AC, NanoStation Loco, NanoStation M, PicoStation M, PicoStation2, PicoStation5, Power AP N, powerbeam, PowerBeam AC, PowerBeam AC Gen2, PowerBeam AC ISO, PowerBeam M5 ISO, PowerBridge M, PowerBridge M10, PowerStation, PrismStation AC, Rocket AC, Rocket M, Rocket M Titanium, Rocket Prism AC, RocketDish AC Antenna, RocketDish Antenna, RocketDish LW, SuperRange Cardbus, SuperRange2, SuperRange4, SuperRange4 Cardbus, SuperRange5, SuperRange9, UB5, Ubiquiti Nanobeam, UFiber, UFiber AE, UFiber loco, UFiber Nano G, uFiber OLT, UFiber OLT 4, UFiber WiFi, WifiStation, WispStation 5, WispStation M5, XtremeRange3, XtremeRange4, XtremeRange5, XtremeRange7, XtremeRange9

WAP’s v Network Range Extenders/Boosters

Like most people who cannot get wi-fi internet unless they sit next to the modem, you have probably purchased devices that boost or extend the wi-fi range into other rooms. And like most people you wish you had not wasted your money. There are hundreds of “Wi-Fi Range extenders“, “Wi-Fi boosters“, “POE (Power over Ethernet)” devices available at your local electrical retailer and although many do help, they do not provide a complete solution that provides full-strength, secure, multi-user, wi-fi access over a wide area (including outdoors)   A properly configured WAP (Wireless-Access-Point) network provides seamless Wi-Fi access throughout buildings large or small by automatically switching to the WAP with the strongest signal, no need to keep manually switching between different wi-fi networks as you move from room to room. Some people try to get around this by configuring the extenders/boosters with the same name (SSID). This works as long as the signal from the modem and the extender do not overlap, if they do, network conflicts can occur and you can do more harm than good. The following articles show how: Wi-fi Problems? Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small houses, units or apartment Wi-Fi Internet Extenders Smart wiring – Is it really necessary? WAP’s v Network Range Extenders/Boosters High-Definition IP Video Surveillance System Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home from $428 Sonos Installation and Troubleshooting Networking and Internet Solutions Internet Service Provider Perth If you would like the IT Guys to quote you on a WAP Network system in your home or office, please contact us for a free quote.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Turn an existing smart-wired home to a Wi-Fi enabled one? Tags: POE, power over ethernet, range extender, sonos, troubleshooting, ubiquiti, unifi, WAP, WAPs, wi-fi, wi-fi boosters, wi-fi extender, wifi, wifi booster, Wireless Access Points

Network Design & Consulting services

Network Design & Consulting services to households, business clients, Architects, Designers and Builders for Smart Wiring of Homes and Offices. Wether you are building, designing, renovating or moving house/office The IT Guys can help with Networking, Internet and Wifi issues. Trouble Shooting Internet and Wi-Fi Testing and Consultancy Services Designing, Building and upgrading home and office Networks During the design phase of any house,  office build or renovation, the internet and networking requirements of the home or office need to be considered to ensure it is “future-proof”. This is often referred incorrectly as a “Smart-Home”or “Smart-Wiring” Architects often rely on their Electrical Contractors or the Builder for advise and more often than not will try and sell you a “Smart-Home” package from a “Smart-Home-Contractor” that specialise in “home technology solutions, smart wiring, home automation, one touch control, security systems, audio visual products” etc. Any Electrical Contractor can carry out “Smart (Ethernet) Wiring and cabling” but many prefer to sub-contract it out as they do not like terminating ethernet cables. Many Building companies attempt to sell clients an “Smart-Home” packages carried out by “Smart-Home-Contractors” which often offer solutions that are already 10 years out-of-date and do not meet the demands of a modern families internet and entertainment requirements. Many “Smart-Home” packages only offer “hard-wired” internet/home-networking solutions which DO NOT take into consideration the demands of multiple smart-phones, tablets, computers, sound-systems, security-systems, TV’s and streaming that all require high-speed wireless internet access throughout the whole house and often into gardens and out buildings. These contractors are still stuck in an era where everyone had a home-theatre and Foxtel was the only non-free-to-air solution, and the Foxtel signal needed to be piped through the house using multiple coaxial and HDMI cables and multi-room infra-red controllers. In 2017 there are a multitude of entertainment options available in addition to traditional Foxtel and Free-to-Air TV. All require fast internet streaming services and offer simultaneous streaming on multiple TV’s and devices. Hard wiring coaxial and HDMI cabling throughout the house is ancient technology, as are the requirements for multiple “Sonos-Boost” devices. The IT Guys (WA) offer consulting services to Clients, Architects, Designers and Builders to make sure the technologies to be deployed (Computers, Servers, TV’s, Home Theatres, Telephones, Alarms etc) are the correct ones to meet the clients needs. We turn basic electrical wiring plans – Into detailed networked wiring plans including specifying the equipment to be employed The IT Guys also provide cost estimates on the preferred equipment including supply and final setup (if required) using the best networking and sound systems. If you would like the IT Guys to give you an independent quote or assessment and you are based in Perth. Please give us a call on 08 6365 5603 and we will see if we can help. See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: architect, architects, boost, builders, Coaxial, CONNECT, data points, designers, electrical wiring plan, ethernet, Foxtel, free-to-air, future-proof, hard wired, hdmi, home network, home networking, home theatre, homes, internet connection, internet wiring plan, one touch control, perth, security systems, smart home, smart wiring, smart-home contracto, Sonos Boost, sonoswiring plan, ubiquiti, WAPs, wi-fi, wifi, Wireless Access Points, wireless internet

Home Networking

Need Network, Internet and Wi-Fi testing/fixing in Perth? The IT Guys (WA) are experts in Network, Internet and Wi-Fi design, installation and troubleshooting. In addition to our FREE articles and advice in our Blog on Internet, Wi-Fi and Networking, including our Self Test Internet Performance Guide we also offer a paid consultancy and testing services across the Perth Metro area. We can help with the following: Having Problems with your ISP? Having Problems with your internet speed and reliability? Having Problems getting Internet and Wi-Fi throughout your home or office Having Problems with your Sonos Speaker system? On-Site Internet and Wi-Fi Testing and Consultancy Services   Having Problems with your ISP? If you have been experiencing ongoing problems with your ISP (Intenet Service Provider) such as Telstra, Optus, iiNet, Westnet, Amnet, TPG, Dodo etc and you think you are being given the run-around, with your permission, we can speak to them on your behalf. We can test their assumptions and suggestions and relay that information back to you in plain-english. If we believe they are supplying false information we will challenge them on your behalf and find a solution which may involve changing ISPs. Internet Service Provider Perth Having Problems with your internet speed and reliability? If you are experiencing slow internet speed and reliability, let the IT Guys trouble-shoot the problem. We can make preliminary investigations and tests simply by knowing your physical address and by remotely logging into your computer. If those tests prove inconclusive we may need to visit your home to test your equipment. Upon conclusion of the testing we will make a written report including our recommendations and approximate costings. Having Problems getting Internet and Wi-Fi throughout your home or office? In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to produce the Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub” or “comms-box” or in a single room) As more home-automation devices become available, Wireless Smart-Wired-Home systems (aka Wi-Fi Internet Access Enabled Homes) as opposed to simple hard-wired smart-home-solutions are becoming de rigueur. Having Problems getting Internet and Wi-Fi throughout your home or office? We offer 4 solutions: Wi-fi Problems?   See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet Having Problems with your Sonos Speaker system?   On Site Internet and Wi-Fi Testing and Consultancy Services We offer on-site call-out service with a call out fees from $90 (see full suburb list here) which includes travel time and 15 minutes onsite work. The call-out-fee is required to be paid in advanced and if our technician takes more than 15 minutes onsite, you will be required to pay for the extra time taken plus the cost of any materials. For the above fee we visit your home or office and carry out the tests as described above. This maybe necessary if we cannot determine the problems remotely or if the Internet speed is poor or non-existent. If you would like to know more or to book a call or site visit, call us or email support@itguyswa.com.au Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: Australia, CONNECT, dodo, ethernet, Fixed Wireless, Foxtel, Home, home network, home networking, hub, iinet, internet connection, iPad, iphone, ISP, NBN, netflix, Office, optus, pentanet, POS, router, security systems, slow internet speed, telephone, telstra, TPG, troubleshooting, westnet, wi-fi, wifi, wireless internet

Network Support Services

Network Support Services Networks come in all shape’s, sizes and complexity. From simple Local Networks in the home or home office (known as LAN’s – Local Area Networks), to medium sized networks in a typical business situation to large scale networks covering multiple offices, buildings, cities and even countries (known as WAN’s – Wide Area Networks) No matter how large or small your business or home network setup is, we can assist you in any way you wish, to make sure you get the connectivity you require within your budget and in a timely manner. The IT Guys can assist in Network Design, Network Construction and Network Maintenance and Network Support of LAN’s and WAN’s plus advise and setup of Cloud Network storage and solutions. Network Construction (Wired Networks, Wireless Networks, Ethernet over Power Networks, Smart Wiring, Cloud and Virtual Networks) Network Feasibility Network Design Network and Construction Pricing Network Construction Project Management, Network Roll out and Commissioning Network Maintenance Testing, Upgrading and Replacement of Network Equipment including Routers, Switches,  Hubs, Modems, Wireless Access Points, Wi-fi Boosters, Wi-fi Repeaters Network Systems Audit Check The IT Guys offer a FREE 1 hour comprehensive Computer Systems Audit check on site at your office or business premises including a detailed Network Systems Audit. In this time we will examine your systems and provide a free report on their status, health and provide recommendations on how they can be improved or made more efficient (if necessary). If your company would like to take advantage of this offer, please contact us here. See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies If you would like The IT Guys(WA) to analyse, test and advise you on how to fix any of the above issues, click on Internet and Wi-Fi Testing and Consultancy Services where we offer paid remote on on-site services. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: cable, cloud, ethernet, Ethernet over power, home network, home networking, home office, hub, internet, internet connection, NBN, router, routers, smart wiring, wi-fi, wireless access point, Wireless Access Points

Networking and Internet Solutions

Networking and Internet Solutions A solid Internet connection and networked computers and printers are the cornerstone of any home or office, and depending on your location you may have several options from which to choose, but networking is about more than just Internet Access. The IT Guys can connect your entire home or office including peripherals from printers to projectors using a Local Area Network (LAN) made up of wired (Ethernet Cables) and wireless (Wi-Fi) Access Points (WAPs) and even your office to other offices using a Wide Area Network (WAN) by means of NBN, Ethernet, Fibre, Cable (HFC) or ADSL connections…. more The IT Guys (WA) are experts in Network and Internet design, installation and troubleshooting. We can assist with the following services either remotely or on-site. Internet Testing and Consultancy Services Wi-Fi Troubleshooting Network Design & Consulting services Internet and Networking Support Services We can troubleshoot and test your existing system either remotely or on-site. Having Problems with your Telephone Company or ISP? If you have been experiencing ongoing problems with your Telephone Company or ISP (Intenet Service Provider) such as Telstra, Optus, iiNet, Westnet, Amnet, TPG, Dodo etc and you think you are being given the run-around, with your permission, we can speak to them on your behalf. We can test their assumptions and suggestions and relay that information back to you in plain-english. If we believe they are supplying false information we will challenge them on your behalf and find a solution which may involve changing ISPs or we can set you up with Pentanet NBN or Fixed Wireless Internet. Having Problems with your internet speed and reliability? If you are experiencing slow internet speed and reliability, let the IT Guys trouble-shoot the problem. We can make preliminary investigations and tests simply by knowing your physical address and by remotely logging into your network. If those tests prove inconclusive we may need to visit your office to test your equipment. Upon conclusion of the testing we will make a written report including our recommendations and approximate costings. We can test and provide quotes to churn, provide access or upgrade to any of the following Internet Services: See Here: What types of Internet connections do I have in Australia? Having Problems getting Internet and Wi-Fi throughout your home or office? With the explosion of Wi-Fi enabled devices (iPad, Tablets, laptops), smart-phones (iPhone, Android, Windows), Smart-Internet enabled TVs, Video streaming services (Netflix, Stan, Foxtel), Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems, Fast Internet Access is now often required in every room and corner of the office.   See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet   If you would like the IT Guys to give you an independent quote or assessment and you are based in Perth. Please give us a call on :telephone: and we will see if we can help. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: access points, adsl, ADSL connections, amnet, android, bose, cabel, cable, Cable (HFC), cat 5, cat 6, cat 6e, cate 5e, CONNECT, dodo, DSL, ethernet, ethernet cables, Fast Internet Access, fibre, Fixed Wireless, Foxtel, HFC, home network, home networking, iinet, internet, Internet Connected Security Systems, internet connection, internet speed, iPad, iphone, ISP, LAN, laptop, laptops, Local area network, NBN, netflix, networking, optus, pentanet, perth, phones, security systems, slow internet speed, Smart-Internet enabled TVs, sonos, stan, support, tablets, telstra, TPG, troubleshooting, video, WAN, WAP, WAPs, western australia, westnet, wi-fi, wide area network, Wide Area Network (WAN), windows, wireless internet, Wireless SpeakerSonos,  Video streaming services

How to Check iPhone or iPad for iOS updates

How to check your iPhone or iPad has the latest iOS (Operating System) updates installed, and if not, how to install them. Backup before Updating It is always wise to backup your iPhone or iPad before attempting any updates. How to Backup an iPhone How to Backup an iPad Updating iPhone or iPad The process for updating iOS is almost identical for the iPhone or the iPad Click on the “Settings” Icon, then “General” then “Software Update“ Unless you are connected to a Wi Fi network or have mobile broadband you may get the following error Switch WI FI on (and plug in the power lead to make sure your device does not run out of battery) If you see a message saying their is an available update and there is a “Download” or “Download and Install” option   If you see an image such as the following, your iPhone or iPad is up-to-date and no further action is required. 4. Once connected to the Internet, the iOS software update can commence. 5. Tap “Download” or “Download and Install“. If a message asks you to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that it removed. If you tap Cancel, learn what to do next. 6. To update now, tap “Install“. Or you may have the option to tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your iOS device into power before you go to sleep. Your device will update automatically overnight. If asked, enter your passcode. If you don’t know your passcode, learn what to do. Alternatively – Install iOS updates using iTunes and the charger cable Once iTunes has been loaded connect your devices together with a USB  cable and iTunes should immediately start Your iPhone or iPad comes with a cord which you will use daily to recharge your iPhone or iPad and will look something like this   Connecting the cable between your iPhone or iPad, to a Mac Computer or a Windows PC or Laptop If iTunes does not start automatically, manually start it from the menu. If detected your device should appear automatically in the iTunes interface. iTunes will detect the name and capacity of your devices, the current operating system (iOS) and the update status. Click on “Check for Update“     And if you cannot figure it out for yourself, Call the IT Guys and use our iPhone setup service or our iPad setup Service Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: icloud, iMac, iOS, ios updates, iPad, ipad updates, iphone, iphone updates, lightening cable, macbook

Apple Authorised Reseller

Did you know that The IT Guys (WA) and Hybrid ICT are Apple Authorised Resellers based in Subiaco? We can configure, supply, setup, install and transfer data from existing systems, setup and configure networks, printers, storage and email systems in your office and at a time to minimise your inconvenience. By pairing your Apple purchase with Apple Financial Services, you can create a leasing option to make the Mac portfolio a much more affordable solution. Released in late May 2021, the iMac 24-inch range, which replaced most of the the 21-inch range, is available in an exciting range of vibrant colours. The standard Apple iMacs are designed in blue, green, pink and silver however, yellow, orange and purple are also available as custom builds.   Now that we have passed the halfway point of 2021, we would like to offer some information on simple financing solutions. Businesses and end customers benefit from financing programs, as it helps to boost sales and improve cash flow by justifying large value orders in smaller monthly increments. For a singular entry level MacBook Air 13-inch, you could pay as little as $46 per month over a 48-month period. For a full office refresh of 20 units, you could pay less than $500 per month for a 48-month period. The leasing options we provide are flexible to fit in with our customers requirements Apple MacBook Air 13-inch with M1 chip, 256GB SSD SKU 5063228 | MGN63X/A Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 13 in, apple, apple finance, authorised reseller, iMac, leasing, Macbook air

Hackers Breach Thousands of Microsoft Customers Around the World

March 2021 – Hackers Breach Thousands of Microsoft Customers Around the World Firstly the good news. If you are a client of the IT Guys (WA) or Hydrid ICT and we provide you with email support services, then you are probably safe. All Hybrid ICT & The IT Guys (WA) clients are setup on Microsoft “Hosted” Exchange. The mail servers are cloud-based and hosted by Microsoft themselves. Microsoft recently confirmed that customers using its cloud-based email system  (Hosted Exchange) are not affected. However, if your company or e-mail provider runs an “old” or “unsupported” version of Microsoft Exchange Server, then you/they could be in trouble. Many of the latest batch of hack victims are small-to medium-sized business and local government agencies according to the reference Bloomberg article. Organizations that could be most impacted are those that have an email server that’s running the vulnerable software and exposed directly to the internet, a risky setup that larger ones usually avoid. How can I determine if I am using Microsoft “Hosted” Exchange or an older version of exchange? Step 1 Make sure Outlook is running, then locate the Outlook icon by clicking the “^” (hidden icon) symbol. Step 2 Hold the “Ctrl” key down and with the mouse right-click over the Outlook symbol and select “Connection Status” Step 3 In the new window that appears called “Outlook Connection Status”, under “Server Name” if this contains “office365.com” then you are using Microsoft Hosted Exchange. If something different is displayed, send us a screen shot and we can help you determine what kind of mail server you are connected to. Further Reading https://support.microsoft.com/en-us/office/determine-the-version-of-microsoft-exchange-server-my-account-connects-to-d427465a-ce3b-42bd-9d83-c7d893d5d334 Exchange 2019, 2016 , 2013 and 2010 Security Updates for March 2021 Which Exchange version am I using? HYBRID ICT are a Microsoft Silver Small and Mid-market Cloud Solutions Partner and Apple Consultant Network Partner Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2016, hacking, hosted exchange, microsoft exchange, Microsoft Hosted Exchange

Contacting Telstra

Problems with Bigpond or Telstra services? If your Telstra internet is down or you have Bigpond email issues the first place to check is with Telstra. Nobody likes spending hours on hold on the telephone waiting to speak to the overseas helpdesk…. there is an alternative. Telstra has a chat-bot where you can speak to a digital assistant and eventually get through to a real person. Its on Telstra’s website but not easy to find. it is called CODI But you will need to sign in https://fix.telstra.com/ You now need to sign in with your Telstra details, and eventually you will find CODI …. This is the quickest and most convenient way of contacting Telstra. If Telstra tells you the problem is with your modem, network, outlook etc… this is where we can help you but you first need to contact Telstra. And after all this if you are sick of telstra and looking for an alternative…. we recommend Perth’s very own Pentanet Perth’s fastest internet/Wi-Fi service partnership Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: bigpond, chat now, chatnow, codi, internet, pentanet, telstra, telstra internet, wifi

Draytek Modems

The IT Guys (WA) are Perth distributors for DrayTek modems and networking equipment. DrayTek produce Business Quality Modem Routers and Networking Equipment such as: ADSL/VDSL Modem Routers Broadband Routers LTE Routers For a comparison of modem types and features click here DrayTek equipment is recommended for replacing existing ISP supplied equipment and/or new installations for small to medium sized businesses and work-from-home situations. Typical Solutions : NBN Solutions for Home and Business Networks 4G/5G  Mobile Internet Solution for Small-to-Medium Businesses Working from Home with DrayTek VPN Solutions For The IT Guys (WA) to be able to provide you with any Draytek products, please email your requirements to help@itguyswa.com.au and one of our specialists will contact you with suitability, pricing, supply, availability, advice and installation options. Wi-Fi Issues? To extend or improve your Wi-Fi network … Wi-Fi Troubleshooting … we suggest Ubiquiti equipment such as Amplifi, Dream-Machine or UBNT AP Access points. We are a Perth stockist and solutions provider for all Ubiquiti equipment. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 4G/5G, ADSL/VDSL Modem Routers, Broadband Routers, dray tek, draytec, draytech, draytek, LTE Routers, NBN Solutions, Networks, vpn, VPN Solutions, working from home

Perth’s fastest internet/Wi-Fi service partnership

In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider (Ubiquiti Networks) we provide Perth’s fastest Internet /Wi-Fi bundle including FREE installation and setup* Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. The IT Guys (WA) offer the following NBN/Fixed Wireless Internet bundle with Pentanet providing the ISP Services and The IT Guys (WA) supplying the Ubiquiti Amplifi Mesh Router and FREE installation (within the Perth metro area) NBN Internet NBN Internet, 24 month contract, 100/40 Unlimited Data (Premier NBN tier 100) for $99/month ongoing plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349* inc GST NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection and still provide you with the fastest internet possible. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof (usually free of charge on 24/36 month plans) Fixed Wireless Internet   Fixed Wireless Internet, 36 month contract, Unlimited Data 120/10 – $109 per month 120/20 – $119 per month 120/30 – $129 per month plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349.00* inc GST If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Using mmWave technology, PentaMAX delivers a blazingly fast symmetrical connection with lower latency and consistent to provide the fastest internet available over fixed wireless PentaMax offers reliable speeds for home or business of up to 1,000 mbps upload and 1,000 mbps download Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so  we will make sure you check your address to find out exactly what’s available.   Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. Although only a single unit is provided with the installation, our technicans carry spare units in case more are required to extend the newtwork into other areas of the building. Further units are available at $259 each. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) One of our consultants will investigate your address and then contact you with a confirmation regarding the availability of Pentanet NBN or Pentanet Fixed Wireless services at your address, how to purchase the Ubiquiti Amplifi Units and if sucessful, how to arrange installation. FAQ – Frequently Asked Questions Q – If I move Internet Providers can I keep my @bigpond, @iinet, @westnet email account? Yes by all means, if you have any sort of account with Telstra (ie Mobile Phone) you will always retain a @bigpond email address. Failing that you can purchase an email only account from Telstra and retain the @bigpond email account for approx $20 per year. Same goes for @iinet, @westnet @tpg … (we know of people who cancelled their accounts with iinet many years ago but the email address continues to work) Q – Can I still use a VOIP phone or landline through a Pentanet NBN or Fixed Wireless connection? A – If you have an 08 XXXX XXXX number then it would need to be be ported to another provider as Pentanet do not bundle internet and telephone together. The IT Guys (WA) can provide VOIP telephone services and VOIP handsets with plans starting at $29.95 per month featuring No Lock In Contract INCLUDED calls to Local/STD INCLUDED calls to AU mobiles INCLUDED calls to 13/1300 Numbers INCLUDED 1 AU number INCLUDED Hosted PBX platform Connect 1 phone Up to 1 concurrent call Plans available for up to 6 handsets and 6 lines. Please contact us for a quote Q – Will switching to Pentanet mean my Wi-Fi devices, printers, Tv’s, Security Cameras will stop working? A – When installing any new modem your wireless (Wi-fi) devices will need to be reconfigured to find the ip address of the new modem. It is an easy task. Our technician can help out for one device but if there are many to be reconfigured and tested we will charge an additional $45 per 15 minutes onsite. For more Pentanet Q&A Questions and Answers, click here *free installation offer is only available if you order the Amplifi unit and Pentanet service for a 24 or 36 month contract through The IT Guys (WA) instead  of directly through Pentanet. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: #superfastinternet, amplifi, email, Fixed Wireless, fixed-wireless internet, FTTB, FTTC, FTTN, FTTP, HFC, iinet, internet, Internet Service Provider, internet speed, ISP, latency, mbps, mesh router, NBN, netfix, optus, pentamax, PentaMAX millimeter, pentanet, Pentanet fixed wireless, perth, Perth ISP, POS, support, […]

Perth’s fastest internet/Wi-Fi service partnership

In Partnership with Perth ISP “Pentanet” and leading wi-fi equipment provider “Ubiquiti Networks” we provide Perth’s fastest residential Internet/Wi-Fi bundle including FREE installation and setup Pentanet offer NBN and Fixed-Wireless Internet Services at comparable rates to Telstra, Optus & iiNet but with the support of a local call-centre and operations based in Balcatta, Western Australia. The IT Guys (WA) offer the following NBN/Fixed Wireless Internet bundle with Pentanet providing the ISP Services and The IT Guys (WA) supplying the Ubiquiti Amplifi Mesh Router and FREE installation (within the Perth metro area) NBN Internet NBN Internet, 24 month contract, 100/40 Unlimited Data (Premier NBN tier 100) for $99/month ongoing plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349* inc GST NBN cable (FTTN, FTTP, HFC, FTTB, FTTC) should generally provide the fastest Internet Speeds and we can simply connect to the existing NBN connection. However, in areas that are not yet NBN ready or have issues with old Telstra copper lines, these issues can be circumvented by connecting to Pentanets Fixed Wireless Network which involves having a Pentanet technician install a small dish on your roof (usually free of charge on 24/36 month plans) Fixed Wireless Internet   Fixed Wireless Internet, 36 month contract, Unlimited Data 120/10 – $109 per month 120/20 – $119 per month 120/30 – $129 per month plus supply and onsite setup of the service and an Ubiquiti Amplifi HD Mesh Wi-Fi modem for $349.00* inc GST If your home or business is covered by the orange shading (see picture below), you can probably get Pentanet fixed wireless! If you’re also covered by a black circle, you’re in luck – PentaMAX millimeter wave service may also be an option for you. Don’t forget that Pentanet fixed wireless relies on a line of sight to their towers. Sometimes, trees, buildings and other objects can obstruct this line of sight, so  we will make sure you check your address to find out exactly what’s available. Extending your Wi-Fi Network The Amplifi HD Modem routers provide a Wi-Fi signal 300% to 400% stronger than ISP supplied modems (Telstra, iiNet etc) which should extend to approx 10,000 Sq Ft. However, this reduces quickly depending on the number and construction of walls and ceilings. Using multiple Amplifi units in various parts of a building pickup and boost the Wi-Fi signal over a single mesh-network. Although only a single unit is provided with the installation, our technicans carry spare units in case more are required to extend the newtwork into other areas of the building. Further units are available at $259 each. To enquire about this offer please contact IT Guys (WA) by emailing helpdesk@itguyswa.com.au with your residential or business address (no telephone calls please) One of our consultants will investigate your address and then contact you with a confirmation regarding the availability of Pentanet NBN or Pentanet Fixed Wireless at your address, how to purchase the Ubiquiti Amplifi Units and if sucessful, how to arrange installation. *free installation offer is only available if you order the Amplifi unit and Pentanet service for a 24 or 36 month contract through The IT Guys (WA) instead  of directly through Pentanet. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: email, Fixed Wireless, fixed-wireless internet, iinet, internet, Internet Service Provider, internet speed, ISP, NBN, netfix, optus, pentanet, perth, Perth ISP, POS, support, telephone, telstra, uploads, western australia