Telephone and Internet Connections offered via Mobile Phone Networks

Mobile Broadband If you use a smart-phone you are already using mobile-broadband to receive emails, messages and browse websites. Mobile-Broadband is similar to NBN-Wireless Internet in the fact that Internet and Telephone services are transmitted over radio-waves from the nearest mobile tower. A big advantage of using mobile-broadband is the fact that access is immediate (once you have purchased a mobile internet post-paid or pre-paid service from a Telecomm provide). No need to wait for a technician to install cables or dig up the road. Mobile-Broadband can also be described as Wi-Fi Internet, Cellular Internet, Mi-Fi, 3G/4G/5G Internet which are all terms that describe accessing the Internet on a Computer, Phone or device using the same radio waves that mobile phones use. Connecting to the Internet via Mobile-Broadband  is widely available and offered bt Telecom companies such as Telstra, Optus, Dodo etc. 3G is an older (slower) technology mostly now superseded by 4G and soon to be superseded by 5G technology which is many times faster again. Mobile Internet (Mobile-Broadband) is available as a pre-paid or post-paid service but unlike NBN or Fixed Wireless, it is generally charged by the data used. It is rare to find an “Unlimited-data” Mobile-Broadband Plan. There are 4 ways you can use Mobile-Broadband in Australia Using a USB-Dongle connected to the USB port of a computer Using a “MI-FI” device or “Mobile Router” Some iPads, Laptops, Surface, Notebooks have a removable “SIM” card that allows them to receive Mobile-Broadband directly without the need for 1 or 2 above.This is also known as Long-Term Evolution (LTE) technology. By “tethering” using your mobile smart-phone as a mi-fi device and connecting to it by Wi-Fi Mobile-Broadband is easily and quickly available in most urban and country areas and adequate if you are an occasional user and/or there is no other alternative in your area. Using Mobile-Broadband for heavier usage such as streaming-video (Netflix, Stan, Foxtel, iView etc.) is more expensive than using an NBN service and should be considered carefully before you start receiving hefty bills. Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Network and Internet Connection between Buildings

How to get Internet, Wi-Fi and Network between Buildings Need to get Internet, Wi-Fi and Network connectivity to buildings without the need for cabling? Ubiquiti Nanobeam is the answer. By employing Ubiquiti Nanobeam equipment, your home/office network can be connected to other buildings up to 15klms away at speeds up to 450 mbps   See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies If you would like us to quote you on this or other networking solutions, please contact us as detailed below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

WAP’s v Network Range Extenders/Boosters

Like most people who cannot get wi-fi internet unless they sit next to the modem, you have probably purchased devices that boost or extend the wi-fi range into other rooms. And like most people you wish you had not wasted your money. There are hundreds of “Wi-Fi Range extenders“, “Wi-Fi boosters“, “POE (Power over Ethernet)” devices available at your local electrical retailer and although many do help, they do not provide a complete solution that provides full-strength, secure, multi-user, wi-fi access over a wide area (including outdoors)   A properly configured WAP (Wireless-Access-Point) network provides seamless Wi-Fi access throughout buildings large or small by automatically switching to the WAP with the strongest signal, no need to keep manually switching between different wi-fi networks as you move from room to room. Some people try to get around this by configuring the extenders/boosters with the same name (SSID). This works as long as the signal from the modem and the extender do not overlap, if they do, network conflicts can occur and you can do more harm than good. The following article shows how: Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home for less than $1,000 If you would like the IT Guys to quote you on a WAP Network system in your home or office, please contact us for a free quote.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Turn an existing smart-wired home to a Wi-Fi enabled one?

Network Design & Consulting services

Network Design & Consulting services to households, business clients, Architects, Designers and Builders for Smart Wiring of Homes and Offices. Wether you are building, designing, renovating or moving house/office The IT Guys can help with Networking, Internet and Wifi issues. Trouble Shooting Internet and Wi-Fi Testing and Consultancy Services Designing, Building and upgrading home and office Networks During the design phase of any house,  office build or renovation, the internet and networking requirements of the home or office need to be considered to ensure it is “future-proof”. This is often referred incorrectly as a “Smart-Home”or “Smart-Wiring” Architects often rely on their Electrical Contractors or the Builder for advise and more often than not will try and sell you a “Smart-Home” package from a “Smart-Home-Contractor” that specialise in “home technology solutions, smart wiring, home automation, one touch control, security systems, audio visual products” etc. Any Electrical Contractor can carry out “Smart (Ethernet) Wiring and cabling” but many prefer to sub-contract it out as they do not like terminating ethernet cables. Many Building companies attempt to sell clients an “Smart-Home” packages carried out by “Smart-Home-Contractors” which often offer solutions that are already 10 years out-of-date and do not meet the demands of a modern families internet and entertainment requirements. Many “Smart-Home” packages only offer “hard-wired” internet/home-networking solutions which DO NOT take into consideration the demands of multiple smart-phones, tablets, computers, sound-systems, security-systems, TV’s and streaming that all require high-speed wireless internet access throughout the whole house and often into gardens and out buildings. These contractors are still stuck in an era where everyone had a home-theatre and Foxtel was the only non-free-to-air solution, and the Foxtel signal needed to be piped through the house using multiple coaxial and HDMI cables and multi-room infra-red controllers. In 2017 there are a multitude of entertainment options available in addition to traditional Foxtel and Free-to-Air TV. All require fast internet streaming services and offer simultaneous streaming on multiple TV’s and devices. Hard wiring coaxial and HDMI cabling throughout the house is ancient technology, as are the requirements for multiple “Sonos-Boost” devices. The IT Guys (WA) offer consulting services to Clients, Architects, Designers and Builders to make sure the technologies to be deployed (Computers, Servers, TV’s, Home Theatres, Telephones, Alarms etc) are the correct ones to meet the clients needs. We turn basic electrical wiring plans – Into detailed networked wiring plans including specifying the equipment to be employed The IT Guys also provide cost estimates on the preferred equipment including supply and final setup (if required) using the best networking and sound systems. If you would like the IT Guys to give you an independent quote or assessment and you are based in Perth. Please give us a call on 08 6365 5603 and we will see if we can help. See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to increase mobile network signal in home or office

Do you have to step outside your house or office before you can make or receive mobile phone calls? There is a solution in Australia, its called VoWiFi (Wi-Fi Calling) The solution uses your home or office wi-fi network to make phone calls when the phone cannot access the mobile phone tower (quite common in houses with metal roofs). Am I eligible for Telstra Wi-Fi Calling (VoWiFi)?  To be eligible for Wi-Fi Calling, you need to: To be a Telstra Mobile Phone Customer Have a Telstra approved Wi-Fi Calling compatible device. (see below) Have  VoLTE (i.e. 4G Voice Calls) enabled on your device. Ensure you have updated to the latest software. Turn on Wi-Fi Calling in your settings on your device. See the full FAQ here Find our more information here Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Home Networking

Need Network, Internet and Wi-Fi testing/fixing in Perth? The IT Guys (WA) are experts in Network, Internet and Wi-Fi design, installation and troubleshooting. In addition to our FREE articles and advice in our Blog on Internet, Wi-Fi and Networking, including our Self Test Internet Performance Guide we also offer a paid consultancy and testing services across the Perth Metro area. We can help with the following: Having Problems with your ISP? Having Problems with your internet speed and reliability? Having Problems getting Internet and Wi-Fi throughout your home or office Having Problems with your Sonos Speaker system? On-Site Internet and Wi-Fi Testing and Consultancy Services   Having Problems with your ISP? If you have been experiencing ongoing problems with your ISP (Intenet Service Provider) such as Telstra, Optus, iiNet, Westnet, Amnet, TPG, Dodo etc and you think you are being given the run-around, with your permission, we can speak to them on your behalf. We can test their assumptions and suggestions and relay that information back to you in plain-english. If we believe they are supplying false information we will challenge them on your behalf and find a solution which may involve changing ISPs. Internet Service Provider Perth Having Problems with your internet speed and reliability? If you are experiencing slow internet speed and reliability, let the IT Guys trouble-shoot the problem. We can make preliminary investigations and tests simply by knowing your physical address and by remotely logging into your computer. If those tests prove inconclusive we may need to visit your home to test your equipment. Upon conclusion of the testing we will make a written report including our recommendations and approximate costings. Having Problems getting Internet and Wi-Fi throughout your home or office? In the past the majority of homes had one PC/Computer connected by an Ethernet cable to a modem which was connected to a telephone point. Today, this is the exception rather than the rule. With the explosion of personal Wi-Fi enabled devices (iPad, Tablets, laptops); smart-phones (iPhone, Android, Windows); Smart/Internet enabled TVs; Video streaming services (Netflix, Foxtel); Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems; Fast Internet Access is now a necessity in every room and corner of the house and even outside. Smart-Wiring Internet packages offered by many builders and home-automation companies are purely hard-wired solutions, that will provide top-speed internet as long as your TV, Media Player, Computer or device are physically connected to an Ethernet Outlet by an Ethernet Cable (see below) The above solution only allows for the modem/router to produce the Wi-Fi signal in one location (usually the garage or a cupboard, if located in the “hub” or “comms-box” or in a single room) As more home-automation devices become available, Wireless Smart-Wired-Home systems (aka Wi-Fi Internet Access Enabled Homes) as opposed to simple hard-wired smart-home-solutions are becoming de rigueur. Having Problems getting Internet and Wi-Fi throughout your home or office? We offer 4 solutions: Wi-fi Problems?   See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet Having Problems with your Sonos Speaker system?   On Site Internet and Wi-Fi Testing and Consultancy Services We offer on-site call-out service with a call out fees from $90 (see full suburb list here) which includes travel time and 15 minutes onsite work. The call-out-fee is required to be paid in advanced and if our technician takes more than 15 minutes onsite, you will be required to pay for the extra time taken plus the cost of any materials. For the above fee we visit your home or office and carry out the tests as described above. This maybe necessary if we cannot determine the problems remotely or if the Internet speed is poor or non-existent. If you would like to know more or to book a call or site visit, call us or email support@itguyswa.com.au Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Network Support Services

Network Support Services Networks come in all shape’s, sizes and complexity. From simple Local Networks in the home or home office (known as LAN’s – Local Area Networks), to medium sized networks in a typical business situation to large scale networks covering multiple offices, buildings, cities and even countries (known as WAN’s – Wide Area Networks) No matter how large or small your business or home network setup is, we can assist you in any way you wish, to make sure you get the connectivity you require within your budget and in a timely manner. The IT Guys can assist in Network Design, Network Construction and Network Maintenance and Network Support of LAN’s and WAN’s plus advise and setup of Cloud Network storage and solutions. Network Construction (Wired Networks, Wireless Networks, Ethernet over Power Networks, Smart Wiring, Cloud and Virtual Networks) Network Feasibility Network Design Network and Construction Pricing Network Construction Project Management, Network Roll out and Commissioning Network Maintenance Testing, Upgrading and Replacement of Network Equipment including Routers, Switches,  Hubs, Modems, Wireless Access Points, Wi-fi Boosters, Wi-fi Repeaters Network Systems Audit Check The IT Guys offer a FREE 1 hour comprehensive Computer Systems Audit check on site at your office or business premises including a detailed Network Systems Audit. In this time we will examine your systems and provide a free report on their status, health and provide recommendations on how they can be improved or made more efficient (if necessary). If your company would like to take advantage of this offer, please contact us here. See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies If you would like The IT Guys(WA) to analyse, test and advise you on how to fix any of the above issues, click on Internet and Wi-Fi Testing and Consultancy Services where we offer paid remote on on-site services. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Networking and Internet Solutions

Networking and Internet Solutions A solid Internet connection and networked computers and printers are the cornerstone of any home or office, and depending on your location you may have several options from which to choose, but networking is about more than just Internet Access. The IT Guys can connect your entire home or office including peripherals from printers to projectors using a Local Area Network (LAN) made up of wired (Ethernet Cables) and wireless (Wi-Fi) Access Points (WAPs) and even your office to other offices using a Wide Area Network (WAN) by means of NBN, Ethernet, Fibre, Cable (HFC) or ADSL connections…. more The IT Guys (WA) are experts in Network and Internet design, installation and troubleshooting. We can assist with the following services either remotely or on-site. Internet Testing and Consultancy Services Wi-Fi Troubleshooting Network Design & Consulting services Internet and Networking Support Services We can troubleshoot and test your existing system either remotely or on-site. Having Problems with your Telephone Company or ISP? If you have been experiencing ongoing problems with your Telephone Company or ISP (Intenet Service Provider) such as Telstra, Optus, iiNet, Westnet, Amnet, TPG, Dodo etc and you think you are being given the run-around, with your permission, we can speak to them on your behalf. We can test their assumptions and suggestions and relay that information back to you in plain-english. If we believe they are supplying false information we will challenge them on your behalf and find a solution which may involve changing ISPs or we can set you up with Pentanet NBN or Fixed Wireless Internet. Having Problems with your internet speed and reliability? If you are experiencing slow internet speed and reliability, let the IT Guys trouble-shoot the problem. We can make preliminary investigations and tests simply by knowing your physical address and by remotely logging into your network. If those tests prove inconclusive we may need to visit your office to test your equipment. Upon conclusion of the testing we will make a written report including our recommendations and approximate costings. We can test and provide quotes to churn, provide access or upgrade to any of the following Internet Services: See Here: What types of Internet connections do I have in Australia? Having Problems getting Internet and Wi-Fi throughout your home or office? With the explosion of Wi-Fi enabled devices (iPad, Tablets, laptops), smart-phones (iPhone, Android, Windows), Smart-Internet enabled TVs, Video streaming services (Netflix, Stan, Foxtel), Wireless Speakers (Sonos, Bose) and Internet Connected Security Systems, Fast Internet Access is now often required in every room and corner of the office.   See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone NetworksTelephone and Internet Connections offered via Independent Telecomm Companies NBN or Fixed Wireless Internet in Western Australian based ISP – Pentanet   If you would like the IT Guys to give you an independent quote or assessment and you are based in Perth. Please give us a call on 08 6365 5603 and we will see if we can help. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Copper Disconnection Dates – WA Suburbs – 16th January 2020

WA Suburbs that will have their copper telephone lines (Landlines and ADSL) disconnected on January 16th 2020 If you live in any of the following WA suburbs and have not switched to NBN or an NBN-Alternative by 16th Jan 2020 you will find your telephone and ADSL Internet disconnected Applecross, Armadale, Atwell, Aubin Grove, Australind, Bandy Creek, Banjup, Banksia Grove, Baynton, Bedford, Beeliar, Bellevue, Beresford, Boya, Brockman, Brookdale, Brown Range, Bullsbrook, Busselton, Byford, Camillo, Carabooda, Carey Park, Carnarvon, Castletown, Chadwick, Champion Lakes, Cloverdale, Cockburn Central, Como, Coogee, Cottesloe, Darch, Darling Downs, Darlington, Dawesville, Deepdale, Denham, Dudley Park, Dunsborough, East Bunbury, East Carnarvon, Edgewater, Esperance, Forrestdale, Gap Ridge, Green Head, Greenmount, Greys Plain, Hamilton Hill, Haynes, Helena Valley, Henderson, Hilbert, Hilton, Inglewood, Jandakot, Joondalup, Katanning, Kelmscott, Kewdale, Kingsford, Koongamia, Lancelin, Landsdale, Lange, Leda, Ledge Point, Leeman, Leschenault, Lockyer, Mandurah, Mariginiup, Marybrook, Maylands, Milpara, Morgantown, Mosman Park, Mount Lawley, Mount Melville, Mount Richon, Munster, Orana, Paraburdoo, Peppermint Grove, Quindalup, Riverton, Rockingham, Seville Grove, South Carnarvon, South Perth, South Lake, Spearwood, Spencer Park, Success, Swan View, Utakarra, Victoria Park, Wagin, Walmsley, Wannanup, Wanneroo, Wattleup, Wellard, Willetton, Wongan Hills, Wonthella, Woorree, Wungong, Yakamia, Yanchep, Yangebup The IT Guys can help. Give us a call. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

TV Streaming Alternatives in Australia

Confused about the abundance of TV streaming services available in Australia in 2020? You are not alone…. much has changed since we published the original article back in 2016 Some companies have folded while others have emerged, TV services such as streaming, now come in a variety of choices, some Free and others paid. Some services requiring a special “box” for recording programs (Foxtel IQ, FetchTV) but with the majority of services are available to “stream” using an “App” on most Smart-TV’s or Desktop-Box units. Quick FAQ Confused by the “jargon” regarding “streaming”, “on-demand” TV etc. here is a quick idiots-guide or FAQ (Frequently-Asked-Questions) Free-To-Air (Terrestrial) TV – Australia There are more than two-dozen Free to Air channels in Australia (also known as Free View) including the five major channels presented below, ABC, SBS, Seven, Nine and Ten and are often referred to a “Terrestrial” channels and in most cases still need a TV Aerial to receive. Gone are the days of only 5 Terrestrial channels to choose from, there are now more than twenty four including ABC HD, ABC Comedy, SBS HD, SBS World Movies, Seven HD, Seven 2, Seven Mate, 10 HD, 10 Bold, 9 HD, 9 Go, 9 Gem to name but a few. All Free-To-Air and all available on older traditional and newer Smart-TV’s Being Free-to-air you have to watch each program when it is being aired, unless you have a recording-device such as Foxtel IQ or FetchTV. Very useful if you want to watch sports that are only available on Free-to-air TV but of little use otherwise considering the options and choices. Smart-TV v Dumb-TV What is a Smart-TV? (AKA a “Connected TV“) All newer TV’s (no more than 10 years old) are usually classified as Smart-TV‘s. A Smart TV is a television that has built-in Internet access, either by a direct, wired Ethernet connection or built-in Wi-Fi and can: Stream media from your computer to your TV over your home network. Connect wirelessly using Wi-Fi Direct, where the device makes a one-to-one network connection so you can watch whatever is playing on your smartphone while it remains in your pocket. Use apps like Netflix, Stan, ABC iView etc to download to your smart TV, so you can watch online content without purchasing an additional device such as Apple TV, a games console or Blu-ray player. If you’re a Netflix watcher, check to see if there’s a dedicated Netflix button on the remote as this will allow you to jump straight to your saved shows. Automatically apply security and system updates to improve the TV’s features and performance. A dumb-TV, has none of the above but can often be turned into a Smart-TV by adding an external device (set-top box) such as Apple TV, Google Chromecast, Telstra TV, Fetch TV, Foxtel Now Box, Amazon Fire TV Stick or gaming consoles such as Xbox and PlayStation. Streaming v Catchup v On-Demand With Free to Air TV, you have to watch TV programs and movies when they are bein g broadcast, or you can record them for future viewing with a recording device (see above) but if a particular movie or TV program isn’t showing or available on Free to Air TV you have a number of choices to find and watch that show or movie, some also FREE but the majority are PAID services. What is a “Streaming Service”? “Streaming” a TV program or Movie means you are watching the program as it is being downloaded to your TV or device from the Internet in real-time. As long as your Internet Service is quick enough, you should not see any delay, freezing (or lagging) of the picture. This means you do not have to wait for something to completely download before you watch it and your TV is not going to fill up or run out of storage space. Streaming is used by services such as ABC iView, SBS Catchup, Netflix, Hulu, Stan, Amazon Prime Video etc. All you need is a Smart TV or set-top box with an Internet connection with a download speed of 3mbps or better. What are “Catchup” or “On-Demand” Programs “Catchup” is a phrase used by Foxtel where programs and movies not currently being shown on Foxtel, can be downloaded using a Foxtel IQ box with an Internet Connection. Older iQ boxes were not internet-enabled and if you wish to utilise this Foxtel feature, you may have to upgrade your IQ box. This is essentially the same as “streaming” Set-Top boxes such as Telstra TV and Apple TV may offer “on-demand” services where movies and TV shows can be purchased individually, on-demand. Telstra offer Telstra TV Box Office (formerly Bigpond Movies) where the latest movies can be purchased or rented and charged to a Telstra account. Apple TV and Apple devices similarly allow the purchase or rental of shows using an Apple iTunes account. Using a Chromecast media streamer you can also purchase programs through Google Play Movies & TV in a similar fashion to Apple TV and Telstra TV What is a Smart-TV App? In addition to viewing Free to Air Programs on a Smart-TV, they also come with built in “Apps” or “Programs” that allow access to streaming and on-demand services as detailed above. Popular Apps such as “Netflix” and Amazon “Prime-TV” may also have their own dedicated buttons on the TV remote control but by going through the “Apps” section of your TV you will also find Apps for ABC iView, SBS On-demand, Stan, Apple TV, Telstra movies etc. Because your Smart TV is connected to the Internet, it should be constantly “upgrading” itself with the latest Apps, so over time you may see the available Apps increase as new services (such as Disney+) are introduced. How do I connect my TV to the Internet? A smart-TV depends on an Internet Connection. Most Smart-TV’s and Set-Top Boxes can connect via a “wired” (Ethernet cable) or wire-less (Wi-Fi) connection. A wired connection is always going to be the ultimate option as […]

What is a “SMART TV” and do I need one?

What is a smart TV? What is a Smart-TV? (AKA a “Connected TV“) All newer TV’s (no more than 10 years old) are usually classified as Smart-TV‘s. A Smart TV is a television that has built-in Internet access, either by a direct, wired Ethernet connection or built-in Wi-Fi and can: Stream media from your computer to your TV over your home network. Connect wirelessly using Wi-Fi Direct, where the device makes a one-to-one network connection so you can watch whatever is playing on your smartphone while it remains in your pocket. Use apps like Netflix, Stan, ABC iView etc to download to your smart TV, so you can watch online content without purchasing an additional device such as Apple TV, a games console or Blu-ray player. If you’re a Netflix watcher, check to see if there’s a dedicated Netflix button on the remote as this will allow you to jump straight to your saved shows. Automatically apply security and system updates to improve the TV’s features and performance. Purchase a NEW Smart-TV here, prices start around $200  A dumb-TV, has none of the above but can often be turned into a Smart-TV by adding an external device (set-top box) such as Apple TV, Google Chromecast, Roku streaming Stick, Telstra TV, Fetch TV, Foxtel Now Box, Amazon Fire Stick or gaming consoles such as Xbox and PlayStation. See also TV STREAMING ALTERNATIVES IN AUSTRALIA What is a Smart-TV App? In addition to viewing Free to Air Programs on a Smart-TV, they also come with built in “Apps” or “Programs” that allow access to streaming and on-demand services as detailed above. Popular Apps such as “Netflix” and Amazon “Prime-TV” may also have their own dedicated buttons on the TV remote control but by going through the “Apps” section of your TV you will also find Apps for ABC iView, SBS On-demand, Stan, Apple TV, Telstra movies etc. Because your Smart TV is connected to the Internet, it should be constantly “upgrading” itself with the latest Apps, so over time you may see the available Apps increase as new services (such as Disney Plus) are introduced. How do I connect my TV to the Internet? A smart-TV depends on an Internet Connection. Most Smart-TV’s and Set-Top Boxes can connect via a “wired” (Ethernet cable) or wire-less (Wi-Fi) connection. A wired connection is always going to be the ultimate option as it delivers the fastest internet connection. However, this would mean having a hard-wired connection into the back of the TV from a nearby Ethernet connection on the wall. Connecting a TV to the Internet via Wi-Fi provides a much more flexible option, allowing you to situate your TV anywhere in the home. However, this means that the Wi-Fi signal at the TV’s location must be fast enough as to not cause “lagging” of the picture. If the WI Fi signal at your TV is causing you problems, The IT Guys can assist in troubleshooting and fixing the problem (see below) Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs

Computer Repairs in Perth? – The IT Guys are your one-stop IT/Computer Solutions company. Wether you are an individual or a business, we can supply, manage, repair, upgrade and replace all your computer equipment and software. We have experience with Microsoft Windows, Apple Macintosh or Linux based systems, computers, servers, networks, equipment and peripherals. Click on any of the following for further information: Computer Equipment Supply New Windows Computer, PC or Laptop NEW Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book NEW Windows Laptop or Notebook NEW Windows PC or Computer NEW Windows, Apple or Linux Servers NEW Printer, Scanner, Network and Backup Equipment NEW Smart TV’s NEW TV Sound Bars and Speakers Refurbished Computers and Smart Phones Macbooks and Macbook Air – Purchase 2nd-hand and refurbished Apple iPhones – Purchase 2nd-hand and refurbished Samsung & Android Phones – Purchase 2nd-hand and refurbished Computer and Equipment Repair and Troubleshooting Windows Laptop Repairs Cracked Laptop Screen Repairs Laptop Power Supply Replacement Mac Repairs – Apple Macintosh Repairs Mac Mini Repairs – Apple Mac Mini Repairs iMac Repairs – Apple iMac Repairs MacBook Air Repairs – Apple MacBook Air Repairs Macbook Battery Replacement Service – Perth Region MacBook Pro Repairs – Apple MacBook Pro Repairs MacBook Repairs – Apple MacBook Repairs Macbook – Water Damage Repairs Computer Upgrades Windows PC Upgrades Windows Laptop Upgrades Mac Upgrades – Apple Macintosh Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades iMac Upgrades – Apple iMac Upgrades Mac Mini Upgrades – Apple Mac Mini Upgrades When your old computer or IT equipment stops behaving itself, slows down or becomes unresponsive, then it may need to be repaired, upgraded or replaced. In order to ascertain your options, we first need to test and assesses the equipment, software or device. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop). We can come out to your premises, but we prefer to save you money by having you bring the problem to our workshop. Please contact us on the number below to discus your options. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

ADSL Telephone & Internet Disconnection Jan 2020 – Mosman Park, WA, 6012

Did you know Mosman Park will lose ADSL Internet and Telephone service in January 2020? Have you moved to NBN yet? There are alternatives. Mosman Park, you no longer need to suffer third-world Internet speeds of 1,2 or even 10 mbps since NBN Internet was switched on in June 2017 However, you don’t have too long to move to NBN or you risk losing your land-line and any service connected to it. You only have a matter of months to embrace the NBN or risk losing your land line, ADSL and anything connected to it such as Security Alarm systems, Medical Emergency alarms etc. Existing Copper Land Lines will be disconnected 18 months after the NBN go-live date The disconnection process for the old phone and internet network in this area is scheduled to begin on Jan 2020 Even though the suburb has officially gone live with NBN, there could be some exceptions such as Businesses and strata properties. The only sure way of finding out if your premises has gone live is to click here on this link and enter your address.If the NBN Company website states that NBN is available, you will need to contact an NBN service provider such as your existing Internet Service Provider (ISP) or  Telstra to start the process. However, before doing so, consider the following. Your existing services may be affected The rollout of the nbn™ broadband means some existing devices and services may not be compatible with these at all times. If you have any of the following devices or services, contact your service provider or register with NBN Co so that they can support you to help minimise a break in services. Medical alarm, autodiallers or emergency call buttons Monitored fire alarms Home or business security monitoring systems Lift emergency phones EFTPOS or health claim terminals Fax and teletypewriter devices If you have any of the above devices, make sure they are ALL made NBN ready before asking to be switched to the NBN. It is also a good idea to make sure you have a mobile phone available and working, should something go wrong during installation and there is a delay between losing your phone line and NBN becoming available. Once satisfied you have no existing services that maybe affected or you have fixed any incompatibility issues, you need to select an NBN provider and a plan. The following guide should be of assistance. Confused by NBN Plans? What are the alternatives to NBN? Can I still use my land-line once I have NBN installed? Yes, but you may find your old telephone handset does not work any more and you may have to buy a new one (or your provider my provide you with a compatible one) Instead of connecting to a wall socket, the phone will need to connect to a socket in the side of the new NBN modem or NBN connection box that will be provided by your ISP. Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via Mobile Phone Networks Telephone and Internet Connections offered via Independent Telecomm Companies     If you find you need any assistance in setting up your new NBN services or your telephone/answering machine, home network, printer or computer. Please give us a call.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Wi-Fi Internet Extenders

Boost and Extend Wi-Fi Internet through your house or office up to 500% with the latest MESH technology. The AmpliFi™ HD (High Density) Mesh Router can be used as a stand-alone router or with other AmpliFi™ Mesh Routers for multi-hop, self-healing wireless coverage and enhanced range. For a typical home, the router alone delivers maximum throughput to meet your streaming and gaming demands with lag-free performance. The Router features an innovative and simple design with an intuitive touchscreen display. A mobile app is available for iOS and Android platforms for instant setup and easy management. AmpliFi is available as a Standalone HD Mesh Router (simply plug it into the back of your existing modem and create a Wi-Fi network 400% to 500% more powerful than your average Telstra, iiNet or Optus supplied router) or as a part of a Mesh kit including Router and two mesh points. Standalone AmpliFi HD Mesh Router (AFI-R) is great for powerful coverage in an average sized space. Additionally, the standalone mesh router can be a powerful tool when added to existing AmpliFi hardware. Range: 10,000 Sq Ft. AmpliFi HD System (AFI-HD): this kit includes a router base station and two wireless super mesh points for maximum Wi-Fi coverage throughout your home. Range: 20,000 Sq Ft. Reviews: Forbes, BGR, The Wall Street Journal, Gadget Review, PC Magazine, ARS, Design Milk, Geek Dad Recommended Setup for Average Homes Our recommendation in most homes is to simply start with 1 x Standalone AmpliFi HD Mesh Router (AFI-R) per floor and see how much coverage this provides. Mesh Points can be added as required if extra coverage is required. Purchase Now $259 inc GST for 1 x Standalone AmpliFi HD Mesh Router (AFI-R)… to be collected from our office and self installed* $269 inc GST (includes $10 postage) for 1 x Standalone AmpliFi HD Mesh Router (AFI-R)… drop shipped to your Australian address and self installed* $349 inc GST ($259 + $90 Installation fee within 10k of Subiaco, WA) for 1 x Standalone Amplifi HD Mesh Router (AFI-R)… to be installed by our technician (Monday-Friday, 10am to 4pm). Please call to arrange appointment. *we include up to 15 minutes telephone/remote support per purchase. To purchase multiple devices or obtain advice to suit your home or dwelling, please contact us below for a free quotation. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Telephone and Internet Connections offered via Independent Telecomm Companies

Besides Australian NBN and Mobile Broadband services, Fibre and Fixed Wireless Internet Services are also available Many fibre and wireless networks such as those owned by Telstra and Optus, were purchased by NBN to form part of the NBN Network some years back. However, many independent communications networks still remain offering fibre and wireless internet too commercial and residential customers. Fibre Networks Commercial Fibre Networks in Australia have existed for many years, especially in the CBD areas of state and federal capitals. These private fibre networks also extend down major highways and into commercial and industrial areas in competition with existing Telstra and NBN. Dedicated High-Speed Fibre networks to commercial customers are offered by companies such as Vocus and TPG with speeds of 100/100, 500/500 or 1000/1000 available. However, there are also many “resellers” of Telstra, Vocus or TPG networks, so when speaking to a potential ISP, be sure to ask them if the network is their own or if they are reselling or onselling on behalf of one of the above. Fixed Wireless Networks Fixed-Wireless Internet requires an aerial, antenna or dish on your roof to point to another dish or tower some distance away. It is only available if there is a line-of-sight connection. In Perth, Bunbury and Geraldton in Western Australia two companies Pentanet and Node1 offer independent fixed-wireless internet services as described in the following video. If you are looking for an Internet-Only service (no telephone calls) and do not require a land-line telephone Pentanet Fixed Wireless may be for you. To see what services are available at your address click here and enter your address here To order Fixed-Wireless Internet or to switch providers, download the Fixed Wireless Internet form here, complete the form and email to info@pentanet.com.au or post to Pentanet, 2/8 Corbusier Place, Balcatta WA 6021. Plans start at $59 per month. This should NOT be confused with NBN-Fixed-Wireless. Check the websites of Fixed-Wireless-ISPs such as these to find out if there is coverage in your area and the cost of equipment required to access the service. Summit Internet provide Fixed Wireless Internet Services in Victoria and Countrytell do the same in NSW, Kern WIFI and Superloop in South Australia, RocketNetworks service Sydney, Melbourne and Perth. Fixed-Wireless Internet uses a modem connected to the roof aerial, antenna or dish. Your current modem maybe sufficient or your Fixed-Wireless ISP may provide one. If you connect your modem to other computers and devices using hard-wired Ethernet cables, those devices should receive the same download-speed as at the modem with little drop-off. However, when using Wi-Fi to connect to the Internet via the modem, a drastic drop off occurs depending on the quality of the ISP modem, your distance from the modem, the amount of devices accessing the modem and walls and floors between you and the modem. Generally the modems supplied by ISPs are very poor Wi-Fi devices and you should consider the following if you wish to receive high-speed Internet throughout your house and on multiple devices at the same time. Wi-fi Problems? Other Internet Solutions Telephone and Internet Connections offered by NBN Telephone and Internet Connections offered via the Mobile Phone See also, by clicking on the links below. Wireless Smart-Wired-Home solutions for small unit or apartment Wireless Smart-Wired-Home solutions for small homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Network and Internet Connection between Buildings Wi-Fi Troubleshooting Having Problems getting Internet and Wi-Fi throughout your home or office? Home Networking Network Support Services Network Design & Consulting services Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page