Judging by a number of our customers negative feedback, we get the feeling that Telstra Tech Support people don’t really understand Apple Mail (Mac Mail)

When setting up POP bigpond mail accounts on a new Mac using Apple mail, the mail can appear as “offline” with the resut that mail cannot be sent and backs up.

Checkout this video from Telstra and see if it works for you.

When you configure a Bigpond POP mail account the auto-complete does not always configure the SMTP settings correctly. The outgoing mail server (SMTP) may show as “Bigpond Offline”

If it doesnt, check the following in Apple Mail

mail > preferences > accounts

un-tick the “Automatically manage connection settings”

and try ticking the box “Use TLS/SSL” and set authentication to “Password”

This fix has worked for a number of clients of The IT Guys (WA) we hope it works for you.

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call:

Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.

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