Judging by a number of our customers negative feedback, we get the feeling that Telstra Tech people don’t really understand Apple Mail ( Mail)

telstra support

When setting up POP bigpond mail accounts on a new using Apple mail, the mail can appear as “offline” with the result that mail cannot be sent and backs up.

Checkout this video from Telstra and see if it works for you.

When you configure a Bigpond the auto-complete does not always configure the SMTP correctly. The outgoing mail server (SMTP) may show as “Bigpond Offline”

If it doesn’t, check the following in Apple Mail

mail > preferences > accounts

Bigpond setup on Apple Mail


un-tick the “Automatically manage connection settings”


Bigpond setup on mac Mail

and try ticking the box “Use TLS/SSL” and set authentication to “Password”

This fix has worked for a number of clients of The IT Guys (WA) we hope it works for you.

Need more help?

Covid-19 Update: as usual for workshop repairs, remote and onsite support.

If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page


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