Judging by a number of our customers negative feedback, we get the feeling that Telstra Tech Support people don’t really understand Mail (Mac Mail)

telstra support

When setting up mail on a new using mail, the mail can appear as “offline” with the result that mail cannot be sent and backs up.

Checkout this video from and see if it works for you.

When you configure a Bigpond mail account the auto-complete does not always configure the SMTP settings correctly. The outgoing mail server (SMTP) may show as “Bigpond Offline”

If it doesn’t, check the following in Mail

mail > preferences >

Bigpond setup on Apple Mail


un-tick the “Automatically manage connection settings”


Bigpond setup on mac Mail

and try ticking the box “Use TLS/SSL” and set authentication to “Password”

This fix has worked for a number of clients of The IT Guys (WA) we hope it works for you.

Need more help?

Update: Business as usual for workshop repairs, remote and onsite support.

If you live in , and you need any kind of , please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can us at helpdesk@itguyswa.com.au or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page


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