Bigpond email issues using Apple Mail …. fixed

Judging by a number of our customers negative feedback, we get the feeling that people don’t really understand ()

telstra support

When setting up mail accounts on a new Mac using mail, the mail can appear as “offline” with the result that mail cannot be sent and backs up.

Checkout this video from Telstra and see if it works for you.

When you configure a Bigpond the auto-complete does not always configure the SMTP settings correctly. The outgoing mail server (SMTP) may show as “Bigpond Offline”

If it doesn’t, check the following in Apple Mail

mail > preferences > accounts

Bigpond setup on Apple Mail


un-tick the “Automatically manage connection settings”


Bigpond setup on mac Mail

and try ticking the box “Use TLS/SSL” and set authentication to “Password”

This fix has worked for a number of clients of The IT Guys (WA) we hope it works for you.

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can us at or call:

08 6118 2601 
Microsoft Silver Cloud Partner

Apple Consultants Network

For instant remote control sessions, follow the instructions found on this page


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