Bigpond email issues using Apple Mail …. fixed

Judging by a number of our customers negative feedback, we get the feeling that Telstra Tech Support people don’t really understand (Mac Mail)

When setting up mail accounts on a new Mac using Apple mail, the mail can appear as “offline” with the resut that mail cannot be sent and backs up.

Checkout this video from Telstra and see if it works for you.

When you configure a Bigpond POP mail account the auto-complete does not always configure the SMTP settings correctly. The outgoing mail server (SMTP) may show as “Bigpond Offline”

If it doesnt, check the following in Apple Mail

mail > preferences > accounts


un-tick the “Automatically manage connection settings”


and try ticking the box “Use TLS/SSL” and set authentication to “Password”

This fix has worked for a number of clients of The IT Guys (WA) we hope it works for you.

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at or call:

08 6118 2601 

Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.

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