They can normally be fixed remotely (Remote Support) or by offering solutions over the telephone or email.
When this is not possible we may need to send a technician to site to fix the problem.
Certain computer and IT problems will require an “Onsite Support Visit” or “Call-Out” at the clients personal residence or business premises.
Problems requiring “onsite visits” or “call-outs” include:
Internet and Wi-Fi issues, Printer/Scanner issues, Network wiring and cabling issues and unresponsive computers and devices. The latter can also be fixed more economically by bringing the equipment to our workshop in Subiaco.
Rates and charges for onsite support visits/calls outs
Our Minimum call-out in the above areas is $90 which includes travel time and 15 minutes onsite work during normal business hours.
To arrange a call-out (in any of the above areas), please click on the following button and making a $90 payment by credit card and complete the form.
Make call-out booking Now. Pay $90
One of our technicians will get back to you shortly to confirm arrangements.
The call-out-fee is required to be paid in advanced and if our technician takes more than 15 minutes onsite, you will be required to pay for the extra time taken plus the cost of any materials.
Alternatively, please call the office on 08 6118 2601
Onsite Callout Rates are as follows:
- Call out fee of $90 (within 10klm of Subiaco, WA) between 10am and 4pm, Monday – Friday. Includes 15minutes onsite, then
- $45 per 15 minutes between 10am and 5pm on normal working days, Monday to Friday for all work in excess of 15 minutes
- $50 per 15 minutes all other times
- Call out fees for locations in excess of 10 klms outside of Subiaco WA will need to be quoted by sending an email with your address, availability and nature of work to email@example.com
(prices include GST)
If you would like a technician to attend your site, please please call the office on 08 6118 2601 or email firstname.lastname@example.org
Need more help?
Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.
If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at email@example.com or call:
For instant remote control sessions, follow the instructions found on this page