Remote Support

Remote Control Assistance

Not all IT and Computer problems need to be fixed at your home/office or at our workshop. Many problems can be fixed remotely. If not they may need an onsite support call.

Our computer technicians can help with remote computer support for selected clients with prearranged agreements or by ad-hoc clients paying over the phone by credit card.

Remote Control Session are chargeable in 15 minute increments at:


$39 (M-F, 8am to 5pm GMT+8) per 15 mins

Click here to pre-pay for up to 15 mins of Tech Support between 9am and 5pm Monday- Friday (GMT+8)

The IT Guys (WA)

up to 15 mins Tech Support (M-F, 9am to 5pm)

Once payment has been made, email support@itguyswa.com.au with Teamviewer ID and Password (click here to install)


$42 (M-F, 5pm to 10pm GMT+8)) per 15 mins.

Click here to pre-pay for up to 15 mins of Tech Support between 5pm and 10pm Monday- Friday (GMT+8)

The IT Guys (WA)

up to 15 mins Tech Support (M-F, 6pm to 10pm)

Once payment has been made, email support@itguyswa.com.au with Teamviewer ID and Password (click here to install)


If you would like our technicians to help you remotely and save up to 20% on our call-out rates please call us on 08 6365 5603 to arrange a session and click on the following image to activate the remote control software

teamviewerqs

Click on the picture above to start downloading Teamviewer or click on this link http://get.teamviewer.com/itguys-quick-support

After downloading the Remote Control Software “Teamviewer”  a popup window similar to the following image will appear on your screen.

win-quicksupport

A unique ID and password will appear and you will need to inform our technician about “Your ID” and  “Password” so that we can connect and troubleshoot your computer

If you are looking for our hosted support solution click on this link http://get.teamviewer.com/itguys-host

If you still need an onsite support visit, please click here, for details of our Onsite Support Service

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call:

08 6118 2601 

Microsoft Silver Certified Partner - Small and Midmarket Cloud Solutions

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For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page