Remote Support

Remote Control Assistance

Not all IT and Computer problems need to be fixed at your home/office or at our workshop. Many problems can be fixed remotely. If not they may need an onsite support call.

Our computer technicians can help with remote computer support for selected clients with prearranged agreements or by ad-hoc clients paying over the phone by credit card.

Remote Control Session are chargeable in 15 minute increments at:

$39 (M-F, 8am to 5pm GMT+8) per 15 mins

$42 (M-F, 5pm to 10pm GMT+8)) per 15 mins.


Joining a Remote Session

Windows Repairs Remote Support

For Microsoft Windows Computer click here… and enter the Code our technician gives you or click on the email they have sent you.

An install file will be downloaded, that you need to run and trust

Once installed,  email us on support@itguyswa.com.au or call 08 6118 2601

 

apple mac repairs remote support
For Apple Mac Computers click here  which will start a download of the Teamviewer application. Teamviewer will be downloaded which you need to run and trust the installer.

Once installed, Teamviewer will give you an ID and a password. email or call us with those details so we can commence the session. Contact us on support@itguyswa.com.au or call 08 6118 2601


If you still need an onsite support visit, please click here, for details of our Onsite Support Service

Need more help?

Covid-19 Update: Business as usual for workshop repairs, and onsite support.

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call:

08 6118 2601 
Microsoft Silver Cloud Partner

Apple Consultants Network

For instant remote control sessions, follow the instructions found on this page