Office “Activation” or “Unlicensed Product” Problems
How to fix Office 365 Office 2019/16/13 “Activation” or “Unlicensed Product” Problems
The latest versions of Microsoft Office (Office 365 and Office 2019/2016/2013) all need activating by logging into an Office 365 account.
This is normally achieved upon installation, however we have noticed that Windows or Office automatic updates can sometimes result in the products being “Disabled” or requiring “Activation”
These problems can occur in any or all of the Office products such as Word, Excel, Access, Powerpoint, Publisher, OneNote, Outlook, Infopath or Lync; by displaying one of the following messages (or similar)
“We’re sorry, something went wrong and we can’t do this for you right now. Please try again later”
You can re-activate Office 365 or Office 2019/2013/2016 in a number of ways as follows
1) Repair Office 365 or Office 2013/16/19
In Windows 7 or 8 locate “Control Panel” > “Programs” > “Programs and Features”
Highlight “Office 365 ProPlus” (do not click on it) and select the “Change” button
Select “Quick Repair“. If this does not fix your problems try “Online Repair” and failing that move to Step 2) below
2) Reinstall Office 365 or Office 2013/16/19
From any of the office products click on the left arrow in the top left of the product, then click on “Office Account”
Click on “Manage Account” to login to your Office 365 or Office 2013/16/19 account
Once signed in, navigate to “software”
Then click on “Install“. This will download a file that needs to be executed by clicking on it. This will start the “Office 365 reinstall”
3) Further Reading
You will also find more useful links and information at the following Microsoft links
Need more help?
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