How to fix Office 365, Office 2016 or Office 2019 “Activation” or “Unlicensed Product” Problems
How to deal with common Microsoft Office issues such as activation and reinstalling.
Please read the following self-help guide. If you still have problems, please bring your computer to our office in Subiaco and we will fix the issues for you for a small fee.
This is normally achieved upon installation, however we have noticed that Windows or Office automatic updates can sometimes result in the products being “Disabled” or requiring “Activation”
These problems can occur in any or all of the Office products such as Word, Excel, Access, Powerpoint, Publisher, OneNote, Outlook, Infopath or Lync; by displaying one of the following messages (or similar)
“We’re sorry, something went wrong and we can’t do this for you right now. Please try again later”
You can re-activate Office 365 or Office 2016/2019 in a number of ways as follows
1) Repair Office 365 or Office 2016/2019
In Windows 7 or 8 locate “Control Panel” > “Programs” > “Programs and Features”
Highlight “Office 365 ProPlus” (do not click on it) and select the “Change” button
Select “Quick Repair“. If this does not fix your problems try “Online Repair” and failing that move to Step 2) below
In Windows 10
Right-click the Start button (lower-left corner), and select Control Panel pop-up menu.
1a) From Category view, under Programs, select Uninstall a program.
1b) Right-click the Microsoft Office product you want to repair, and select Change.
NOTE: If you have a suite such as Office 365 Home or Office Home and Student 2016/2019, search for the suite name, even if it’s just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.
1c) From the How would you like to repair your Office Programs screen, select Online Repair to ensure everything gets fixed, and then select Repair. You can select Quick Repair which runs faster but only detects and then replaces corrupted files. Online Repair does an uninstall and complete repair but takes longer.
1d) Follow the instructions on the screen to complete.
2) Reinstall Office 365 or Office 2016/19
From any of the office products click on the left arrow in the top left of the product, then click on “Office Account”
Click on “Manage Account” to login to your Office 365 or Office 2016/19 account
Once signed in, navigate to “software”
Then click on “Install“. This will downlaod a file that needs to be executed by clicking on it. This will start the “Office 365 reinstall”
If all of the above fail, you may need to purchase a new copy of Office 365 or Office 2019.
In Australia you can purchase directly from The IT Guys at a discounted price compared to the Microsoft site by clicking on the following links.
- Microsoft Office 365 Personal Annual Subscription – A$83 per year (RRP A$99)
- Microsoft Office 365 Home Annual Subscription – A$110 per year (RRP A$129)
- Microsoft Office Home & Student 2019 (for Mac or PC) A$177 inc GST (RRP A$199)
- Microsoft Office Home & Business 2019 (for PC or Mac) $A328 inc GST (RRP A$349)
- Microsoft Office Professional 2019 (for PC or Mac) $A585 inc GST (RRP A$639)
- Click here for prices in other countries outside Australia
3) Further Reading
You will also find more useful links and information at the following Microsoft links
Need more help?
Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.
If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at firstname.lastname@example.org or call:
For instant remote control sessions, follow the instructions found on this page