How to upgrade to High Speed Internet in Perth TODAY.

Get high speed Internet Today.. in Perth!

Perth, you no longer need to suffer third-world Internet speeds!!

You can have High Speed Internet within 7 days … IF you have or are eligible to have a HFC or NBN connection to your home or business.

NBN over HFC delayed until Q3/Q4 2018

We show you how to find out what Internet options are available right now.

The majority of houses and business premises in Perth are currently connected to the Internet via an ADSL modem which uses the copper telephone wire, now known as the “land-line”, connecting your premises to the local telephone exchange.

Although speeds of 20 MBPS can be achieved using ADSL (if you live close to the telephone exchange), Perths average download speed is only 11 MBPS, with some connections only receiving 1 or 2 MBPS. In comparison, high speed internet can be achieved using HFC which currently offers speeds of 30 to 100 MBPS and NBN fibre connections offer speeds of 100 MBPS or more. Test your current Internet Speed here. High Speed Mobile Broadband is also available in areas that have 4G mobile speeds.

Business fibre connections are available but very expensive at over $1,000 per month. NBN fibre (if available) offers the same speeds at a much lower price.

However the HFC network offers the best alternative to getting a quick and relatively inexpensive high speed internet upgrade and you will not be without an internet connection while the new service is installed (unlike moving ADSL providers)

Need expert help in fixing Internet & Wi-Fi Issues and live in Perth, Western Australia then call The IT Guys (WA) on 08 6365 5603

What is a HFC Connection?

HFC” stands for “Hybrid Fibre Coax” and is the coaxial cable that provides Foxtel to homes and businesses.

In the 1990’s Telstra laid the cable to many houses across Perth’s Suburbs to offer pay TV services. Only Telstra offer this service.

Foxtel wall plateYou don’t currently need a Foxtel servicecoaxial-cable but you do need the cable running down your street. Not all streets and suburbs were connected in the 90’s. Telstra’s HFC service is also known as “Telstra Cable Broadband”.  See below for connection details and pricing:



What is a NBN Connection?

NBN-Fibre-access-pointNBN (National Broadband Network) is the name of the scheme and company charged with providing High Speedfibre-optics Internet services throughout Australia by the previous Labour Government. The NBN Company was formed to deliver these services initially by providing Fibre-to-the-premises (FTTP), Fibre-to-the-Node (FTTN) or Fibre-to-the-Building (FTTB) Internet Services by a new fibre-optic cable network, giving peak speed of between 100 mbps to 1000 mbps. However, due to cost blow outs the technology mix has now changed dramatically with the current Government adding  Wireless and HFC to it’s offered services.

 Why can’t I simply connect to the ultra-fast NBN that our government has spent billions on?

If you live in Perth and are not in a new residential complex or office, chances are you are not connected to the NBN (National Broadband Network) …. and will remain so for years. You can find your eligibility at the NBN site but a better way of checking your Internet options can be found here:

What Alternative internet services are available at my address?


NBN coverage Perth west suburbs

The above map shows roughly which suburbs are deemed as “HFC” areas (in Yellow) and the sites offering NBN are also indicated. Currently there are only four NBN sites in Perth’s Western Suburbs. In Subiaco there are two at Roydhouse Road and Sheen Streets, the third is the new Perry Lakes development in Floreat and  the fourth the Taskers Development on McCabe Street, North Fremantle. As you can see, residents of suburbs south of the river have NBN connections or will do shortly as they are not in a  HFC area.

foxtel-satellite-dishIf you live in Perth’s Western Suburbs HFC maybe your only high speed internet option. Foxtel is delivered to your home or business either by a coaxial cable (HFC) or by satellite.

If your premises is one of the lucky ones and has coaxial cable running to it, then you’re going to be able to get high speed internet years ahead of your neighbour who has satellite Foxtel or no cable connected at all.

In December 2014 it was announced that Telstra were selling their copper and HFC networks to the NBN Company and then in March of this year it was announced that the HFC network is to be upgraded in 2017 to DOCSIS 3.1 making it capable of delivering up to 10 gigabit per second downloads, and one gigabit per second uploads, which is the same or faster than FTTN or FTTP fibre connections. Also see the announcement from NBN Co here.



The above map shows roughly which areas of Perth are designated “HFC” Areas. The data was current as of August 2014.

The IT Guys can arrange for High Speed Internet (> 30 mbps) in the following Western Australian Suburbs:

Bateman, Bull Creek, Leeming, Murdoch, North Lake, Winthrop, Claremont, Cottesloe, Karrakatta, Mosman Park, Mount Claremont, Peppermint Grove, Swanbourne, Ellenbrook, Alexander Heights, Ballajura, Greenwood, Marangaroo, Mirrabooka, Carine, Duncraig, Sorrento, Watermans Bay, Connolly, Joondalup, Ocean Reef, Bibra Lake, South Lake, Yangebup, Kingsley, Woodvale, Beldon, Craigie, Heathridge, Hillarys, Kallaroo, Mullaloo, Ocean Reef, Padbury, Como, Crawley, Daglish, Dalkeith, Jolimont, Nedlands, Shenton Park,Subiaco, West Leederville, Churchlands, Floreat, Herdsman, Jolimont, Wembley

Please call us for details or click on the links above.


How can I tell if I am eligible for a HFC or NBN high speed internet Connection?

What Alternative internet services are available at my address?

What happens if you are in a HFC area but dont have the cable running to your premises?

On March 4th it was announced that if Optus’s or Telstra’s pay TV cable runs down your street but you currently don’t use it for broadband access, someone will come to hook up your home in the next few years – even if in the past you’ve been told it is unavailable.(Read more here “More pieces start to fit in NBN puzzle“)

Will I ever get an NBN Connection if I am eligible for a HFC connection?

A few months ago the Communications minister, Malcolm Turnbull, made it known that in order to save costs NBN quality broadband will only be delivered through the HFC network for those premises that are currently eligible.

Only those premises not having an HFC connection will eventually get an NBN connection which could be FTTN or FTTP

Telstra Cable Broadband Pricing

telstra-logoTelstra Cable broadband (HFC) can deliver Internet speeds of 30 to 100 mbps compared to a maximum of 20 Mbps for ADSL 2+.

For plans and availability click here.


Plans start at only $73 per month. (plus modem and installation charges)

If your one of the many Perth ADSL customers getting download speeds of 10 Mpb’s or less (click here to test your speed) then Cable Broadband from Telstra is probably your only solution to faster Internet speeds unless you live in a new suburb or building that maybe eligible for FTTP or FTTN services.

Be aware that your existing modem will probably not be cable compatible so you will need to buy a new one from Telstra. A self-install Cable Home Network Gateway is $144 for new Telstra home broadband customers. If you’re an existing Telstra home broadband customer and would like a new modem you can take up a T-Gateway Package for $216.

If you already have Foxtel Cable installed, Telstra will simple mail you a self-install modem kit. You can install it yourself or call us out to do it for you.

If you don’t have Foxtel cable already coming into your house, Telstra will also charge you an installation fee to have one of their technicians install the cabling (up to $299), Make sure you direct them to terminate it a place that suits you such as next to your TV or in the smart-wiring junction box. Again, if you have any doubts, call us out to assist you.

Telstra cable broadband can provide download speeds up to a maximum of 30Mbps when downloading from capable sites or across multiple sites but average speeds will be lower. If you take up Telstra’s optional $20 per month Super Fast Speed Boost option then it can provide download speeds up to a maximum of 100Mbps into the home for sharing across multiple users in a household.

Internet Testing Service

For a fee of $66 we can remotely login to your computer, run the tests and present to your results and alternatives by email. For this to happen you need to be on a computer physically connected to the modem (by Ethernet wire, not wireless) and be available on that computer between 8.30 and 5pm, Monday to Friday). If we cannot complete the tests remotely, we will need to come to your home or office. The cost of doing so is a call out fee of $143 plus $30.25 per 15 mins on site.

If you would like us to perform the Internet Testing Service, please call 08 6365 5603 and make a booking. The minimum fee of $66 will be required over the telephone by Credit Card or you can make a payment directly into our Bank account by Internet Banking. Once cleared funds have been received or payment made by Credit Card we will book a convenient time to do the testing and send you an email with instructions on how to load and run our remove control software (TeamViewer).

Related Issues

Self Test Internet Performance Guide

Guide 1 – How to test your internet speed

Guide 2 – How to compare your internet speed with your area average

Guide 3 – What Alternative internet services are available at my address?

Guide 4 – How to test my modem. Does it need replacing?

Guide 5 – General tips on increasing your internet and Wi-Fi speed.

If you would like The IT Guys(WA) to analyse, test and advise you on how to fix any of the above issues, click on Internet and Wi-Fi Testing and Consultancy Services where we offer paid remote on on-site services.

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:

08 6118 2601 
Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.Microsoft Silver Certified Partner - Small and Midmarket Cloud SolutionsFor instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

11 comments to “How to upgrade to High Speed Internet in Perth TODAY.”

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  1. steve harris - July 14, 2015 Reply

    I live in the area designated as HFC on the map above, and have the same results when I log my address into the mybroadband search.

    Unfortunately, I do not yet have HFC run into the property.

    If I sign-on with Telstra and they agree to run the cable, how would the installation be undertaken. Would it require a trench to be dug to lay the conduit, or can they use a boring tool (compressed water, or some other method) to bring the HFC cable up adjacent to the existing telephone box on the outside of the house.

    Our house is set back from the pavement, and the existing telephone box is mounted on the side of the house above a paved driveway to the sub-division behind. The drive is not mine, so digging it up may present an issue.

    Please advise.

    • John Kirkby - July 14, 2015 Reply

      Steve… Telstra will run the cable if they can. You need to apply first and they will send out a technician to investigate. They will quote you if it is going to cost but in my experience they have conduits in place to run the cables. If you sign up and they cannot deliver, they will cancel the service at no cost to you. Remember the best thing about connecting to HFC is that it does not affect your phone line, so you can have ADSL (over the telephone) line plus HFC running (over coaxial) at the same time, No waiting 7 – 14 days with no ADSL while Telstra flick the switch at the exchange. It’s worth the punt. Nothing ventured, nothing gained.

      • steve harris - July 15, 2015 Reply

        Thanks for the prompt reply John. I’m overseas at the moment, but will be back in Perth at the end of the month.

        I’ll contact Telstra next week and arrange for an engineer to visit while I’m at home.

        Hopefully we’ll be able to get Telstra HFC installed, and I’ll just pay for their ‘no contract’ monthly service until nbn(tm) takes over the network and I can select a better value ISP.


        • John Kirkby - July 15, 2015 Reply

          I understand that The NBN Company are starting to take over the Telstra HFC network but probably will not be until 2016 that you will be able to receive fibre speeds. Still 30 mbps from Telstra is better than < 20 mbps for ADSL.

  2. BD12 - October 31, 2016 Reply

    Quick question – I live in an area that says HFC is available, but I’m with iinet and they’re all like ‘nope – no cable in your area, sorry’.
    Any real reason for that? Do I have to give someone a handshake under the table here or what

    • John Kirkby - October 31, 2016 Reply

      Until the NBN take over HFC fully from Telstra its a telstra-only service.

      • BD12 - November 2, 2016 Reply

        How bloody annoying

  3. glenn - March 27, 2017 Reply

    I live in City beach with a iinet ADSL 2+ plan which is only giving about 5 to 7 Mbps on good days. Following the tests I see that I don’t have any other options for upgrading my service until NBN comes on line.
    Is running a second ADSL2+ line Or ADSL2+ bonding an option?
    My reviews of iinet bonding indicates it is too much trouble and not cheap to set up.

    • John Kirkby - March 28, 2017 Reply

      City Beach is a notoriously bad area for internet. If money is no object we would recommend the Telstra mobile broadband option at $150 per month until NBN arrives or we can supply, configure and setup a broadband load balancer utilising a second ADSL line through Amnet. I will forward a quote by email.

  4. Ben - August 20, 2017 Reply

    Hi there,

    Great info you have here.
    We live in Palmyra and have iinet Naked DSL, it’s performance is a little slower than expected.
    Can you suggest any alternatives for speed and value for money?


    • John Kirkby - August 27, 2017 Reply

      If you have visibility of the city, you may consider a company called Node One Internet – by putting an aerial on your roof and poiting it at the city, you can achieve near NBN speeds.

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