Has Outlook stopped accessing your iCloud.com or me.com emails?

icloud account in outlook

In a recent upgrade, Apple decided to increase the security of your iCloud.com (also me.com) email accounts, not when using Apple mail but when using Microsoft Outlook for Mac ( 365) or other mail apps.

So without realising it icloud.com and me.com are not accepting your password, even though you know the password is correct.

That is because Apple are now insisting you provide an “App specific password” that you have to generate by logging into your icloud account and creating one.

Outlook won’t accept my password

If Outlook won’t accept your password and you know you’re using the password for your email account, you might have an email account that requires additional security.

Gmail, Yahoo, iCloud, Outlook.com, and AOL accounts all use two-factor authentication to help verify that you’re the person trying to your email account.

To add your email account to Outlook, you’ll need an app password, also known as an application password. This is a different password than your regular email account password.

One way you’ll know you need an app password is if you see the following message:

2-factor authentication is set up for your account. Please sign in using your application password.

To obtain an app password for your iCloud email account, use the following steps:

  1. Go to the Apple ID website from your browser and enter your and password.

See the following links:



Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page