How to test my modem. Does it need replacing?

In the previous guides entitled How to Test Your Internet Speed we demonstrated how to take an Internet Speed test using the using the Australian Government – Department of Communications website  https://www.mybroadband.communications.gov.au/ called MyBroadband. In the Guide entitled How to compare your internet speed with your area average  we compare your results from the speed test with your area’s average Internet Speed. and in the Guide entitled What Alternative internet services are available at my address? we examine what alternative Internet Services are available at your address. Assuming that your are still not receiving Internet speeds near or above the average for your area we show you some steps to follow to test, tweak and possibly replace your Modem or Modem-Router. Step 1) Replace your modem if more than 3 years old Technology marches on pretty quickly these days. And at only $200 or less it’s cost efficient to replace your modem to a new one every few years. The box or boxes that connect to your phone line and then to your computer or WI-FI devices are known as a “Modem” or a “Modem-Router” or sometimes a “Wi-Fi Modem Router” Today one box does both jobs as per these examples. A few years ago you needed two separate boxes as per this example. If your current setup resembles this example then upgrading to a new modern “Modem-Router” will vastly improve your Internet performance. You should do this as a first step However, all modems are not built the same and spending a few extra dollars can improve your speed, especially WIFI speed. Here is what you should look out for the cheapest “Dual Band” Wireless Modem … this will give you the best performance, If your planning to move to NBN or a fibre network in the next year or so, get a modem that has a “cable” or “fibre” connection option. Ideally an ADSL2+/Fibre Broadband Router. These modems are not readily available in retail stores so contact us here and we can supply one for you. Need expert help in fixing Internet & Wi-Fi Issues and live in Perth, Western Australia then call The IT Guys (WA) on 08 6365 5603 Step 2) Reboot your Modem and Router at least once per week It’s the stock advice, but it solves an astonishing number of problems. Step 3) Check for Modem Firmware Upgrades Regularly Manufactures often have newer firmware or drivers for wireless access points than what comes with the device. Ensuring you are using the latest of both can often improve both the stability and speeds of your wireless network. So it pays to check for a “Firmware” (the software embedded in the modem) update or upgrade periodically. To do so. Access the admin page of your router by entering your default Internet Gateway  or DHCP Gateway  address into the address bar of your modem. For information on how you can find this information, click here “How to find the ip address of my Internet Gateway or DHCP Gateway” Once found, enter the Internet Gateway or DHCP Gateway IP address into the address bar of any browser If the IP address is correct, you will be prompted to login   If you do not know the specific login and password try: User Name: admin Password: password or User Name: admin Password: admin Once logged into your modem’s admin interface you can do lots of things but we advise you NOT to change anything unless you know what you are doing. It should look something like the following but will differ according to make and model.   The above shows options available on different modems to perform a Router-Upgrade or Firmware-Upgrade to your Modem-Router If in doubt, look at the documentation supplied with your modem-router Need expert help in fixing Internet & Wi-Fi Issues and live in Perth, Western Australia then call The IT Guys (WA) on 08 6365 5603   Step 4) Upgrade to a Fibre, Cable (HFC), Wireless or Bonded-DSL connection. If none of the above works, you may have no alternative but to Upgrade to a Fibre, Cable (HFC), Wireless or Bonded-DSL connection. Through our partnership’s with Amcom and Amnet we can supply and install Internet and Telephony Services from ADSL to Dark Fibre What Alternative internet services are available at my address? Step 5)  General tips on increasing your internet and Wi-Fi speed Internet Testing Service For a small fee we can remotely login to your computer, run the tests and present to your results and alternatives by email. For this to happen you need to be on a computer physically connected to the modem (by Ethernet wire, not wireless) and be available on that computer between 8.30 and 5pm, Monday to Friday). If we cannot complete the tests remotely, we will need to come to your home or office. Onsite IT Support – Mobile IT Support and Call Outs – Perth Metro Area If you would like us to perform the Internet Testing Service, please call 08 6365 5603 and make a booking. Related Issues Self Test Internet Performance Guide Guide 1 – How to test your internet speed Guide 2 – How to compare your internet speed with your area average Guide 3 – What Alternative internet services are available at my address? Guide 4 – How to test my modem. Does it need replacing? Guide 5 – General tips on increasing your internet and Wi-Fi speed   If you would like The IT Guys(WA) to analyse, test and advise you on how to fix any of the above issues, click on Internet and Wi-Fi Testing and Consultancy Services where we offer paid remote on on-site services. Related Issues How to Fix Wi-Fi Problems How to increase the speed of your Internet Connection How to increase the speed of your Modem Router or Wireless Modem Router How to increase your Internet Browsing Speed Fixing Wi-Fi problems relating to Mobile/Broadband Internet How To Test Your Internet Speed  Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, … Continue reading How to test my modem. Does it need replacing?