Once your identity (ID) has been stolen it can be almost impossible to recover.
But don’t Panic!! Help is a click away
Some of the things that criminals may be able to do with your identity include:
- tricking your bank or financial institution into giving them access to your money and other accounts
- opening new accounts and accumulating large debts in your name which will ruin your credit rating and good name
- taking control of your accounts including by changing the address on your credit card or other accounts so you don’t receive statements and don’t realise there is a problem
- opening a phone, internet or other service account in your name
- claiming government benefits in your name
- lodging fraudulent claims for tax refunds in your name and preventing you from being able to lodge your legitimate return
Keep Your Driving License Safe
If your identity is stolen:
- File a report at the Australian Cyber Security Centre
- Contact the three major Australian credit reporting agencies Equifax, Illion and Experian, and obtain a free copy of your credit file
- Place a ban on your credit file with those agencies — this can stop criminals accessing credit in your name
- Advise your bank and review your security arrangements
- Update your online banking, email and other passwords — use unique passwords for each account
- Set up multi-factor authentication — where possible don’t just use SMS, use something like an authenticator app
- This is to limit the damage done by SIM swaps and phone porting
- Monitor your phone closely — if it suddenly stops working it may have been ported.
Support and Counselling Services
IDCARE is Australia and New Zealand’s national identity and cyber support service. They are a not-for-profit Australian charity that was formed to address a critical support gap for individuals confronting identity and cyber security concerns.
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