Purchase Products, Accessories and Services through The IT Guys WA

The IT Guys supply “Commercial” grade versions of Microsoft , , Surface Laptop and that differ from the versions purchased directly from the Microsoft site or a retail outlet which are “Consumer” grade, in the following ways.

Item Consumer/Retail Grade Commercial Grade
Operating System Windows 10 Home in S Mode(1) Windows 10 Pro
Warranty – Standard
Go, Book, Studio
1 Year
Send the broken device before receiving a new one(2)
2 Years
Send the broken device before receiving a new one(2)
Warranty – Advanced Exchange*
Pro, Laptop
N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back
Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available
Warranty – Advanced Exchange*
Pro, Laptop
N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back
Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available
Advanced Exchange Send broken one to Sydney before receiving a replacement after repair. Receive replacement in 3-5 business days (before sending the broken one back)
Complete for Business – Accidental Damage coverage N/A Optional cover available, allowing 2 claims per lifetime over 2, 3 or 4 years
Repair Turnaround 5-8 business days to get a new device (after sending the broken one back) 3-5 business days to get a new device (before sending the broken one back)

Note

  1. Only Microsoft Apps purchased from App Store allowed
  2. Return damaged/faulty units to Sydney
  3. Surface for Business warranty page

In addition to purchasing , Surface Go, Surface StudioSurface Laptop and Surface Book and accessories through the IT Guys, we also offer additional services not available from retailers. Such as:

  • Microsoft Office and Mail Setup
  • Data Transfer from old computer or device
  • Anti Virus Supply, Install or transfer
  • Extended Warranties
  • After sales services, troubleshooting and repairs

Complete the form below to get a quote on a Microsoft Surface device, including setup and data transfer (if required)

Please select the item(s) you wish to be quoted on and then click the “Next” Button.