Purchase Microsoft Surface Products, Accessories and Services through The IT Guys WA
The IT Guys supply “Commercial” grade versions of Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book that differ from the versions purchased directly from the Microsoft site or a retail outlet which are “Consumer” grade, in the following ways.
Item | Consumer/Retail Grade | Commercial Grade |
Operating System | Windows 10 Home in S Mode(1) | Windows 10 Pro |
Warranty – Standard Go, Book, Studio |
1 Year Send the broken device before receiving a new one(2) |
2 Years Send the broken device before receiving a new one(2) |
Warranty – Advanced Exchange* Pro, Laptop |
N/A -Send the broken device before receiving a new one | Receive a new device before sending the broken one back |
Extended Hardware Warranty | N/A | Optional 3 and 4 year Warranty Available |
Warranty – Advanced Exchange* Pro, Laptop |
N/A -Send the broken device before receiving a new one | Receive a new device before sending the broken one back |
Extended Hardware Warranty | N/A | Optional 3 and 4 year Warranty Available |
Advanced Exchange | Send broken one to Sydney before receiving a replacement after repair. | Receive replacement in 3-5 business days (before sending the broken one back) |
Complete for Business – Accidental Damage coverage | N/A | Optional cover available, allowing 2 claims per lifetime over 2, 3 or 4 years |
Repair Turnaround | 5-8 business days to get a new device (after sending the broken one back) | 3-5 business days to get a new device (before sending the broken one back) |
Note
- Only Microsoft Apps purchased from App Store allowed
- Return damaged/faulty units to Sydney
- Surface for Business warranty page
In addition to purchasing Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book and accessories through the IT Guys, we also offer additional services not available from retailers. Such as:
- Microsoft Office and Mail Setup
- Data Transfer from old computer or device
- Anti Virus Supply, Install or transfer
- Extended Warranties
- After sales services, troubleshooting and repairs
Surface Repairs
However, when things go wrong and a component needs repairing, this can ONLY BE DONE BY MICROSOFT, by sending the device to the nearest Microsoft Surface service centre (Which is in SYDNEY for anyone in Australia)
Surface devices cannot be repaired due to their construction.
Components and the casing are glued in and not designed to be disassembled and reassembled.
Damaged or faulty Surfaces are simply REPLACED with new or refurbished models. Microsoft send damaged ones back to the factory to be scrapped or refurbished.
Can Microsoft Surface parts be replaced or repaired?
Microsoft have a policy of not attempting to repair any damaged or failing components, and third party repairs are also unable to fix the following (although some repairers may claim otherwise)
Microsoft will offer you a replacement or refurbished model through the main Microsoft office (in Australia, it is Sydney) for any supported devices for
- Cracked Screen
- Failing Components such as:
- Faulty Battery
- Failing Storage (RAM and SSD)
- Failing Motherboard
Depending on the devices warranty status, the replacement could be free or a fixed fee may apply to swap-out or exchange your failed device for a new or refurbished model.
Consumer/Retail Grade Surface’s only have a one-year limited hardware warranty
If you have a non-business, standard-warranty, you could be without a device for many weeks as they need to be sent to Microsoft, assessed and then returned (quoted is 5-8 business days but this is based on Eastern States of Australia)
Extended Warranties are available using Microsoft Complete, which also gives some cover against accidental damage.
Microsoft Surface Business models have different warranties, some provide for a replacement device to be sent out to you prior to you sending your old device back to Microsoft.