Purchase Products, Accessories and Services through The IT Guys

The IT Guys supply “Commercial” grade versions of Pro, , Laptop and that differ from the versions purchased directly from the site or a retail outlet which are “Consumer” grade, in the following ways.

Item Consumer/Retail Grade Commercial Grade
Operating System Windows 10 in S Mode(1)
Warranty – Standard
Go, Book, Studio
1 Year
Send the broken device before receiving a new one(2)
2 Years
Send the broken device before receiving a new one(2)
Warranty – Advanced Exchange*
Pro, Laptop
N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back
Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available
Warranty – Advanced Exchange*
Pro, Laptop
N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back
Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available
Advanced Exchange Send broken one to Sydney before receiving a replacement after repair. Receive replacement in 3-5 business days (before sending the broken one back)
Complete for Business – Accidental Damage coverage N/A Optional cover available, allowing 2 claims per lifetime over 2, 3 or 4 years
Repair Turnaround 5-8 business days to get a new device (after sending the broken one back) 3-5 business days to get a new device (before sending the broken one back)

Note

  1. Only Microsoft Apps purchased from App Store allowed
  2. Return damaged/faulty units to Sydney
  3. Surface for Business warranty page

In addition to purchasing Pro, , Surface StudioSurface Laptop and Surface Book and accessories through the IT Guys, we also offer additional services not available from retailers. Such as:

  • Microsoft Office and Mail Setup
  • Data Transfer from old computer or device
  • Anti Virus Supply, Install or transfer
  • Extended Warranties
  • After sales services, troubleshooting and repairs
Get a Microsoft Surface Commercial Quote

Surface Repairs

However, when things go wrong and a component needs repairing, this can ONLY BE DONE BY MICROSOFT, by sending the device to the nearest Microsoft  service centre (Which is in SYDNEY for anyone in Australia)

 devices cannot be repaired due to their construction.

Components and the casing are glued in and not designed to be disassembled and reassembled.

Damaged or faulty Surfaces are simply REPLACED with new or refurbished models. Microsoft send damaged ones back to the factory to be scrapped or refurbished.

Can Microsoft  parts be replaced or repaired?

Microsoft have a policy of not attempting to repair any damaged or failing components, and third party repairs are also unable to the following (although some repairers may claim otherwise)

Microsoft will offer you a replacement or refurbished model through the main Microsoft office (in Australia, it is Sydney) for any supported devices for

  • Cracked Screen
  • Failing Components such as:
    • Faulty Battery
    • Failing Storage ( and SSD)
    • Failing Motherboard

Depending on the devices warranty status, the replacement could be free or a fixed fee may apply to swap-out or exchange your failed device for a new or refurbished model.

Consumer/Retail Grade Surface’s only have a one-year limited hardware warranty

If you have a non-business, standard-warranty, you could be without a device for many weeks as they need to be sent to Microsoft, assessed and then returned (quoted is 5-8 business days but this is based on Eastern States of Australia)

Extended Warranties are available using Microsoft Complete, which also gives some cover against accidental damage.

Microsoft  Business models have different warranties, some provide for a replacement device to be sent out to you prior to you sending your old device back to Microsoft.