Even with NBN Netflix, and other TV streaming services can still keep re-buffering, stalling and need rebooting too often, we offer four solutions:

Fix 1 – Increase your Internet or Speed

If your internet download speed keeps dropping to 3 mbps or less , watching or in HD or Ultra HD mode is going to be painful (how to test internet speed), ask your provider to test your connection speed and possibly increase your data allowance and/or connection speed.

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Fix 2 – Hard-wire your TV or fix connectivity

Your Smart TV, , etc. can to the internet via your modem either over or through a cable (hard-wired-ethernet cable).

Depending on the distance from your modem or point to your TV or streaming box, you could be dropping speed and traffic by 20% – 80%.

Connecting directly or through a hard-wired network, eliminates this traffic loss and could increase your viewing experience dramatically.

If you have to by wi-fi, you may need to install an industry-strength Wi-Fi network through the house.

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Fix 3 – Reduce Concurrent Streaming use

Reduce the number of devices and TV’s using Netflix/ simultaneously on the same connection, each connection use between 0.3 GB to 7 GB per hour of data. For example a maximum 25 mbps download speed plan can only deliver a Maximum of 11GB of data per hour. 2 Ultra HD connections will kill your  data plan unless you are on an unlimited plan.

Concurrent steaming over Wi-Fi will be almost impossible using a standard ISP supplied modem.


Fix 4 – Reduce Netflix quality

Netflix offers viewing in three modes (depending on the TVs capabilities), Low, Medium or High. If left on “Auto” Netflix will deliver the best picture quality possible. If you have issues, try reducing the data-use- to “Low” or “Medium”

Adjust your Netflix data usage settings

  1. Access your Account page from a web browser and select Playback .
  2. Select your desired data usage setting (please note that each estimate below is per stream, and that restricting data usage may affect video quality):
    • Low (0.3 GB per hour)
    • Medium (SD: 0.7 GB per hour)
    • High (Best video quality, up to 3 GB per hour for HD and 7 GB per hour for Ultra HD)
    • Auto (Adjusts automatically to deliver the highest possible quality, based on your current Internet connection speed)
  3. Select Save
    Note: It may take up to 8 hours for these changes to take effect.


Please see the following guides for further information on networking issues and increasing wi-fi and home internet speeds at home or in the .

NBN Installation and Setup Help

Turn an existing smart-wired home to a Wi-Fi enabled one?

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote and onsite support.

If you live in , and you need any kind of computer , please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call:

08 6118 2601 

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