Many users have recently been receiving “Unlicensed Product” error and requiring Re-

There are two reasons for this:

  • Your version of was never an “original” version or was only licences for one computer but has been installed on multiple computers.Unfortunately, back in the day it was commonplace for some technicians to sell and install a single corporate office licence on multiple computers. If this was the case and you cannot find your original version, you will have to purchase the latest (see below) 
  • When you open a Office Professional Plus 2010 application, many features are disabled. This problem occurs when your Office Professional Plus subscription expires and the application becomes unlicensed.Additionally, you may experience one of the following symptoms:When you click “File” in the Office Professional Plus 2010 application, and then you click “Help“, you receive the following message: “Product Activation required“. In the title bar of the Office Professional Plus 2010 application, you receive the following message: “Unlicensed Product“After you sign in to activate Office Professional Plus 2010, you receive the following message: “No Subscription Found” in this case we suggest referring to this link:


Office 365

In Australia you can purchase Office 365 (which contains Onedrive and SharePoint) directly from The IT Guys at a discounted price compared to the site by clicking on the following links.

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote and onsite support.

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page

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