Onsite Support , Mobile Support and Call Outs are usually not necessary in 75% to 90% of all IT and Computer problems. They can normally be fixed remotely (remote support) or by offering solutions over the telephone or email.
Certain computer and IT problems will require an “onsite support visit” or “Call-Out” at the clients personal residence or business premises.
Problems requiring “onsite visits” or “call-outs” include:
Internet and wi-fi issues, Printer/Scanner issues, Network wiring and cabling issues and unresponsive computers and devices. The latter can also be fixed more economically by bringing the equipment to our workshop in Subiaco.
Rates and charges for onsite support visits/calls outs
Our minimum call-out in Subiaco and adjoining suburbs is :30mos: which includes travel time and 15 minutes onsite work during normal business hours. The minimum call-out for all other Perth Metro areas is :60mos:
The call-out-fee is required to be paid in advanced and if our technician takes more than 15 minutes onsite, you will be required to pay for the extra time taken plus the cost of any materials.
Onsite Callout Rates are as follows:
- Call out fee of :30mos: (Subiaco and adjoining suburbs) between 10am and 4pm, Monday – Friday. Includes 15 minutes onsite, or :60mos: for all other Perth Metro suburbs, then
- :15mos: per 15 minutes between 10am and 5pm on normal working days, Monday to Friday for all work in excess of 15 minutes
- :15mosot: per 15 minutes all other times
(prices include GST)