MacBook Pro Repairs – Apple MacBook Pro Repairs

MacBook Pro Repairs required in Perth? Is your MacBook Pro not starting or behaving  poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Pro in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Pro is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are glued to the case. Removing these glued batteries […]

Apple’s latest macOS 10.14 (mojave) available Sep/Oct 2018

MacOS 10.14 (Mojave) is to be released in Sept/Oct 2018 with added features but dropping support for some models older than 2014 and all older than 2012 See full details below: As reported by MacWorld and MacRumours macOS 10.14 codenamed Mojave (pronounced mo-HAH-vee) is in final beta stages with a release sometime in September of October 2018. The new OS makes some Mac models and some 32-bit programs obsolete. As long as you are currently running macOS High-Sierra on your Mac computers this should not be an issue for some time but you will not be able to use the new features that come with Mojave. Only the following Macs support Mojave: iMac models from 2012 or later iMac Pro (from 2017) MacBook models from 2015 or later MacBook Pro models from 2012 or later MacBook Air models from 2012 or later Mac mini models from 2012 or later Mac Pro models from late 2013 (plus mid 2010 and mid 2012 models with recommend Metal-capable GPU) You’ll notice what that last option means – no more cheese grater Mac Pro support. A number of older programs and Apps, will not run on Mojave as reported by MacWorld : Adobe Illustrator CS5, Abobe InDesign CS5, Microsoft Excel 2011, Microsoft PowerPoint 2011, Microsoft Outlook 2011, Microsoft Word 2011 and more … For a full list of affected apps and how to identify 32 bit Apps currently installed, go the following MacWorld article: https://www.macworld.co.uk/feature/mac-software/apps-work-macos-mojave-3678735/ If you are running 32 bit Apps in High-Sierra, you may see a message like the following when you use a 32 bit application. If you are running macOS High Sierra on a device not supported by Mojave, do not worry. YET. As long as Apple keep releasing security updates for High Sierra, you should not be faced with Safari not opening up banking sites etc. Apple usually continue to support the current macOS and two previous ones only. On 9th July 2018, support for Safari was still current for: OS X El Capitan 10.11.6 macOS Sierra 10.12.6 macOS High Sierra 10.13.6 If Apple follow their usual pattern, It is safe to assume that support for El Capitan will be dropped and Safari will cease to become secure on banking websites after October 2018 however Google Chrome and Mozilla Firefox browser should still continue to work. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Save 10% to 15% on price of New Apple Products

Apple resell Certified and Refurbished or old-stock directly to the public, often saving 10% to 15% on the Apple-Store Price   It’s not that widely known but you can find the Apple Refurbished site at the following address https://www.apple.com/au/shop/browse/home/specialdeals Have a dig around, you may be able to save a few hundred dollars. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

Apple’s trade-in Service “Apple Giveback”

Apple now offer a trade-in service on current Apple devices such a Phones, Watches, iMacs and Macbook’s It’s called “Apple GiveBack”. https://www.apple.com/au/trade-in/ Turn the device you have into the one you want. Trade in your eligible device and you could receive an Apple Store Gift Card. Apple are offering up to $700 on newer devices. Save 10% to 15% on price of New Apple Products If not, you can always bring it to us for an upgrade and keep it going for a few more years yet. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

APPLE COMPUTER TECHNICIAN JOB – Full Time/Part Time – Subiaco, Perth, Western Australia

HELP WANTED – Apple Computer Technicians – Full Time/Part Time – Subiaco, Perth, Western Australia Duties and Responsibilities * Receipt of customer equipment, triaging and documenting issues reported * Diagnosis and repair of devices in and out of warranty * Diagnosis and resolution of software problems * Accurate documentation and recording of all repairs * Updating customers with work progress *  Liaising with Apple administrative and technical support *  Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: *  Passion for Apple products and technologies *  Have a passion for customer service *  Demonstrate a methodical approach to solving problems *  Excellent write and verbal communication skills with strong attention to detail *  Ability to read and interpret service manuals *  Ability to work independently as well as part of a team *  Professional phone manner *  Maintain professional appearance *  Being enthusiastic and have a positive attitude *  Ability to multitask and prioritise work *  Be eager to constantly learn, keep up to date with technology and maintain  certifications Other considerations ACMT (APPLE CERTIFIED MACINTOSH TECHNICIAN) accreditation is essential Experience configuring, deploying and supporting Windows/Linux based PCs would be highly regarded Some off-site work may be required (so driving licence essential) Applicant must be currently residing in Perth with current work visa (not student or bridging) or residency Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to jobs@itguyswa.com …any attempt to call or visit the office will not be looked upon favourably.

Macbook Air Upgrades – Apple Macintosh Upgrades

Want to speed up your Macbook Air? SSD upgrades available on all Macbook Air’s. The IT Guys specialise in Macbook Air Upgrades and Macbook Repairs across Perth with repairs carried out by Apple Certified Technicians. Most Macbook’s Airs can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) …with the exception of MacBook Air’s Apple Macbook Air’ s cannot have RAM upgrades due to the RAM  being soldered to the motherboard but the SSD hard drives can be upgraded even though it is an expensive option. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBook Air  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your MacBook Air Most early Macbook Air’s were shipped with as little as 2GB of RAM (Internal Memory for running programs) new Macbook Air’s are supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra and Mojave and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. MacBook Air’s shipped after mid 2013 had the hard drive replaced by a super fast PCIe-Based Flash Storage Drive (see above) Sizes range from 256GB, 512GB or 1TB PCIe-Based Flash Storage Drive Upgrade for your 11″ or 13″ MacBook Air MacBook Air 11-inch (Mid 2013) MacBook Air 11-inch (Early 2014) MacBook Air 13-inch (Mid 2013) MacBook Air 13-inch (Early 2014) PCIe-Based Flash Storage Drive Upgrades range in price Please contact us for a written quote. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac.

How to use Apple Time Machine to backup to an external storage device

  How to use Apples default backup program “Time Machine” to backup a Mac, iMac, Macbook or Mac Mini to an external storage device Apple PC’s , iMacs and Macbooks have an internal program called “Time Machine” which allows you to backup and restore your data to an external data source such as those described here. Full details as supplied by Apple can be found here. Details on how to use Time Machine can be found here. How to backup your data for an iMac. How to backup your data for a Macbook How to backup your data for a Macbook Pro How to backup your data for a Macbook Air How to backup your data for a Mac Mini Time Machine can be found on a MacOS Computer as follows: Open Time Machine preferences from the Time Machine menu  in the menu bar. Or choose Apple  () menu > System Preferences, then click Time Machine. To use Time Machine, you need an external storage solution, sold separately: External hard drive connected to a USB, FireWire, or Thunderbolt port on your Mac Time Capsule or macOS Server on your network External hard drive connected to the USB port of an AirPort Extreme Base Station on your network Once setup, we suggest you tick the “Backup Automatically” tick box and keep the external device connected at all times to allow continuous and ongoing backups, which will happen automatically in the background and should not affect the computers performance. If using a portable External Hard Disk Drive (HDD) it is a good suggestion to rotate between a number of such devices on a regular basis and storing the older ones off-site or in a secure, fire-proof location. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

iMac Upgrades – Apple iMac Upgrades

Want to speed up your iMac? Apple iMac Memory and SSD upgrades available on all iMacs. The IT Guys specialise in iMac Upgrades and iMac Repairs across Perth with repairs carried out by Apple Certified Technicians. The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. Most iMacs can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Depending on the model of your Apple computer, upgrades are available and we are more than happy to provide a written quotation. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of iMac  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your iMac Most early iMac’s were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new iMac’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra or Mojave, and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM   Depending on the age of your iMac, you can upgrade RAM up to 64 GB but it varies per model. RAM for iMac’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your iMac will make your programs run faster, especially if you are running more than one application at a time. Upgrading RAM on your iMac will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 4000 GB (4 TB). Most commonly pre-installed HDD are 500 GB to 1 TB in size. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac.

Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades

Want to speed up your Macbook or Macbook Pro? Memory and SSD upgrades available on all Macbook’s. The IT Guys specialise in Macbook Upgrades, Macbook Pro Upgrades, Macbook Repairs and Macbook Pro Repairs across Perth with repairs carried out by Apple Certified Technicians.   Most Macbook’s can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Depending on the model of your Apple computer, upgrades are available and we are more than happy to provide a written quotation. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBook  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your MacBook Most early Macbooks were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new Macbook’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra and Mojave and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM Depending on the age of your Macbook, you can upgrade RAM up to 16 GB but it varies per model. Another way of finding out the type of RAM your computer supports is the click on “About This Mac” -> “Memory” this will show the type of RAM installed and the number of RAM slots available. RAM for Macbook’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your Macbook will make your programs run faster, especially if you are running more than one application at a time. Upgrading RAM on your Macbook will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. To increase this startup speed, upgrade or add a SSD (Solid State Drive). Early models came with HDD which can be upgraded to newer and larger HDD’s or replaced with standard 2.5″ SSD. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 4000 GB (4 TB). Most commonly pre-installed HDD are 500 GB to 1 TB in size. If you wish to keep your existing HDD, a small additional SSD can be added just for booting up or the entire disk can be replaced but for this you will have to sacrifice the DVD drive. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. MacBook Pro’s with Retina displays shipped after mid 2012 had the hard drive replaced by a super fast PCIe-Based Flash Storage Drive (see above) Sizes range from 256GB, 512GB or 1TB PCIe-Based Flash Storage Drive Upgrade for your 13″ or 15″ MacBook Pro with Retina Display (Late 2013 – Mid 2014) or 11″ or 13″ MacBook Air (Mid 2013 – Early 2014) or (Mid 2012 – Early 2013) MacBook Pro with Retina display, 13-inch (Late 2013) MacBook Pro with Retina display, 13-inch (Mid 2014) MacBook Pro with Retina display, 15-inch (Late 2013) MacBook Pro with Retina display, 15-inch (Mid 2014) MacBook Air 11-inch (Mid 2013) MacBook Air 11-inch (Early 2014) MacBook Air 13-inch (Mid 2013) MacBook Air 13-inch (Early 2014 MacBook Pro (Retina, 15-inch, Mid 2012) MacBookPro10,1 MacBook Pro (Retina, 15-inch, Early 2013) MacBookPro10,1 MacBook Pro (Retina, 13-inch, Mid 2012) MacBookPro10,2 MacBook Pro (Retina, 13-inch, Early 2013) MacBookPro10,2 PCIe-Based Flash Storage Drive Upgrades range in price from approx $500 fully installed Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac.  

macOS High Sierra Apple’s latest OS Upgrade available to download now (ver 10.13)

MacOS High Sierra You will find the latest MacOS update either in the App Store or by now it may be popping up on your screen, imploring you to upgrade. Click on the “download button” to commence downloading the 5.17 GB download file but before you do: Make sure you have a full time machine backup of your data Make sure you are plugged into power Ideally only attempt the upgrade using a wired network connection rather than wi-fi This could take several hours to download depending on your internet speed. If the installation fails, your computer goes to sleep or there is a loss of internet connection, you may corrupt the operating system and may then need to restore from the last full backup.   The upgrade is also only available for the following Mac models   But if you do manage to upgrade fully you can then enjoy a list of new features as detailed here on the Apple website Especially the following: If you already have “Microsoft Office 365” installed,  you may need to update this software manually after the High Sierra installation. Simply open up Word, click on “Help” and then “check for updates” and follow the prompts. If not already set to “Automatic” you may be prompted to install quite a few updates which could take up to an hour depending on your internet speed. So please be patient. Enjoy the new features. If you have any installation issues that you cannot get over, please consult the High Sierra Help page Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

Backup all your home Apple computers, easily and wirelessly

What is the best way of backing up the data on Apple iMac, Apple MacBooks, Air’s and Pro’s. Although it is said that Apple are planning to stop making these devices, we suggest you buy them while they are still available, they are easily the best way to backup one or more mac computers over your network, wired or wirelessly. AirPort Time Capsule – 2TB A$419.00 (From the apple Store directly) AirPort Time Capsule – 3TB A$569.00 (From the apple Store directly) And for a small fee, the IT Guys can configure and setup the Airport Time Capsule so you never need to worry about losing your data again. Call us for a chat to discuss your requirements and give you a more detailed quote. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Mini Upgrades – Apple Mac Mini Upgrades

Want to speed up your Mac Mini? Apple Mac Mini  Memory and SSD upgrades available on all Macs. The IT Guys specialise in Mac-Mini Upgrades and Mac Mini Repairs across Perth with repairs carried out by Apple Certified Technicians. Most Mac Minis can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Depending on the model of your Apple computer, upgrades are available and we are more than happy to provide a written quotation. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of Mac  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Mac Most early Mac Mini’s were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new Mac’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as Mojave, High Sierra and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM   Depending on the age of your Mac you can upgrade RAM up to 64 GB but it varies per model. Follow the instructions above and enter your serial number, this will give you the full Mac specs and the Maximum RAM you can upgrade to. Another way of finding out the type of RAM your computer supports is the click on “About This Mac” -> “Memory” this will show the type of RAM installed and the number of RAM slots available. RAM for Mac Mini’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your iMac will make your programs run faster, especially if you are running more than one application at a time. Upgrading RAM on your iMac will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 4000 GB (4 TB). Most commonly pre-installed HDD are 500 GB to 1 TB in size. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac.

Bigpond email issues using Apple Mail …. fixed

Judging by a number of our customers negative feedback, we get the feeling that Telstra Tech Support people don’t really understand Apple Mail (Mac Mail) When setting up POP bigpond mail accounts on a new Mac using Apple mail, the mail can appear as “offline” with the resut that mail cannot be sent and backs up. Checkout this video from Telstra and see if it works for you. When you configure a Bigpond POP mail account the auto-complete does not always configure the SMTP settings correctly. The outgoing mail server (SMTP) may show as “Bigpond Offline” If it doesnt, check the following in Apple Mail mail > preferences > accounts   un-tick the “Automatically manage connection settings”   and try ticking the box “Use TLS/SSL” and set authentication to “Password” This fix has worked for a number of clients of The IT Guys (WA) we hope it works for you. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Problems with Apple Mail and Bigpond? You are not alone.

We have recently had several Bigpond users experiencing problems sending mail using Apple Mail. But we have a solution. We fixed the problems by removing the mail account and then adding it back. However, before attempting this we suggest you firstly backup or export you mail file. If your not confident in doing it yourself, contact us, we can help you fix remotely from only $33 per 15 minutes. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page