The Operating Systems (OS) of any computer running Windows or Mac OS, needs to be constantly updated to make them run properly and to prevent virus threats and vulnerabilities. How to update the Apple Operating Systems (OSx, iOS, MacOS) Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? and how do we know if the Apple OS needs to be updated or not? Are your Apple Devices up to date? If it is deemed that an update is required how do you do it? How to update an Apple iMac or Mabook? How to update an Apple iPhone or Apple iPad? If you would like to use iTunes to do the updates then these articles would be of interest. How to update iPhone or iPad to iOS 10 using iTunes on Windows 10 How to update iPhone or iPad to iOS 10 using iTunes on an iMac or Macbook And if you would like the updates to happen automatically, see the following How to switch on Automatic iOS and App updates for iPhone and iPad How to switch on Auto OSx and App updates for iMac/Macbook How to update the Windows Operating System (Windows 7,8,10) Windows Updates usually take place on a daily basis to maintain security, integrity and the usability of the computer. New bugs and security threats are being discovered daily and just like your virus checker, these threats and bugs have to be fixed before they become vulnerable to a hacker or intruder. Depending on whatever version of windows you are running the windows update procedure is slightly different How to check Windows 7 updates Select the Start button . In the search box, enter Update, and then, in the list of results, selectWindows Update. In the left pane, select Change settings, and then under Important updates, select Install updates automatically (recommended). Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then select OK. How to check Windows 8.1 updates Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings > Change PC settings > Update and recovery > Windows Update. If you want to check for updates manually, select Check now. Select Choose how updates get installed, and then under Important updates, select Install updates automatically (recommended). Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box. Under Microsoft Update, select the Give me updates for other Microsoft products when I update Windows check box, and then select Apply. How to check Windows 10 updates Select the Start button, then select Settings > Update & security > Windows Update . If you want to check for updates manually, select Check for updates. Select Advanced options, and then under Choose how updates are installed, select Automatic (recommended). Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page
Just because you have a Virus protection program doesn’t mean your computer is safe. Many of us ignore the little warning buttons that Windows uses to warn us of potential threats and unless you keep you system regularly updated it is vulnerable to threats which can leave you open to scammers and fraudsters. These flags are warning us that something is wrong and needs your attention. Hover your mouse over the warning sign and you will get a message informing you of the problem. Do not ignore those warnings. Check # 1 – MICROSOFT UPDATE When was windows last updated? Microsoft issue DAILY updates to fix security holes that have been detected and targetted by the latest spammers and virus creators. Miss out on just ONE DAY of updates and your PC could be vunerable to attack. More Details here. Check # 2 – SPYWARE PROTECTION Do you have a Spyware program that is up to date? Do you know how to check if you have one? Check # 3 – VIRUS PROTECTION is your Virus Protection up to date? Do you know how to check it is or not? Check # 4 – PLUGINS If you use Internet Explorer are you using a secure version? If your still using IE6 or IE7 your vulnerable to spma and virus attack plus you will be unable to browse a large number of sites. Check # 5 – INTERNET EXPLORER Is Internet Explorer running any malicious plug-ins? Check # 6 – FULL SCANNING FOR VIRUSES Run a FULL SCAN at least monthly for viruses and malware instead of the normal Quick-Scan? Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page
Are you suddenly unable to open .doc and .docx attachments? Has your Windows Live Mail suddenly stopped allowing you to open attachments such as those ending with .doc and .docx? Have you suddenly been unable to open .doc and .docx files from your computer using Windows Live Writer? Well correct me if I’m wrong but I suspect this has been caused by a Microsoft update and is a callous marketing attempt by Microsoft to have you purchase Microsoft Office. This may happen to anyone running “Windows Essentials” which probably came bundled free with your PC or Laptop. Windows Essentials comes with two programs “Windows Live Mail” and “Windows Live Writer” My clients PC and Windows Live mail was working fine until 12th September 2013, from when she was unable to open any such attachments from mail or from her Writer program and was prompted to purchase a copy of Microsoft Office. We solved the problem on her computer by finding a document with .doc or .docx and right-clicking it, selecting “open with” and then “default program” and “Microsoft Office Client Virtualization Handler” and repeated this on the .doc and .docx files. From then on she could open the files on her desktop using the “Windows Live Writer” program installed. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page
Damn you Windows auto-update!!!!!! How many times have you been in the middle of a long document or program when BANG…….. windows starts to shut down due to an auto-update ………….. ARGGGGGG so frustrating, let’s hope the Word autosave was working? Recently this happened to a Windows 7 PC I was working on which just crashed without any warning but I later found out it was trying to perform a shutdown and auto-install a windows update. When the PC rebooted it was very very slow and took an age to start up. When I tried to restart the PC I noticed a warning symbol on the “Shutdown” button (see below) The mouseover message on the button said “Installs updates and then shuts down your computer“, so the restart had not installed the updates and the system had been left “hanging“. It took another 2 restarts to have all the updates fully installed and the PC return to normal. The updates are KB2760588 KB2760583 KB2760411 Which appear to have been installed at least three times on 12 September 2013 One solution is to try uninstalling the patches Control Panel > Programs > Programs and Features > Installed Programs > Uninstall a program locate the three patches, uninstall them and reboot and see if that fixes the problem. Hopefully Microsoft will make up, reads their own complaint blogs and do something about the problem. Someone in Microsofts quality department needs a kick-up-the-arse for this update release for sure. See also http://www.infoworld.com/t/microsoft-windows/microsoft-botches-still-more-patches-in-latest-automatic-update-226594 If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby
For obvious security reasons Microsoft Windows does not make it easy to get around the password protection on a PC, Computer or Laptop. Unfortunately if someone has maliciously changed your password or you’ve just had a seniors-moment and forgot it completely Windows 7 does not give you a way of recovering or changing it. We can help. As long as you can prove that the computer or laptop legitimately belongs to you, we can reset your passwords and give you access once more. It’s not an easy process and does require detailed knowledge at the command-line, so we are not going to offer a self-help guide for this one. If you’ve been locked out of your computer because you’ve forgotten your passwords or someone has changed them without your knowledge, Call us. We CAN help, guaranteed 100% If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby
We name the Top 4 ways to store your data in the cloud for FREE (in August 2013) If you are looking for offsite storage and backup for your data, photos, music, documents etc. these 4 solutions offer you similar features but with varying amounts of storage. As you can see from the table below, once you get beyond the FREE storage limit, the prices for extra storage can start to be expensive. The following free storage limits and prices for additional storage were current in August 2013, but click on the links to each option to find out the latest deals for yourself (and please update the blog by leaving a comment). August 2013 Name FREE Storage Extra Storage Google Drive 15 GB extra 100 GB $4.99/month Microsoft Skydrive 7 GB extra 10 GB $20/year Apple iCloud 5 GB extra 10 GB $21/year Drop Box 2 GB extra 100 GB $99/year As a business we use Google Drive to store all our company records such as documents, spreadsheets, images, brochures, presentations etc. And now use the FREE and built in tools such as “Document” “Spreadsheet” “Presentation” and “Drawing” rather than Microsoft Office. We collaborate on documents with contractors and colleagues all over the world in real-time. If your an avid Word/Excel addict, simply configure the default storage directory to your local Google Drive on your PC and they will be synced automatically in the Google Drive cloud. Personally I use the Apple iCloud service to backup and share data among my Apple devices such as my iPhone, iPad and iMac. My pictures, music, contacts are stored automatically and my data backed up to be used on those devices anywhere in the world. If your a Microsoft geek with a Windows PC, Microsoft Phone etc Then Skydrive is probably for you and offers similar storage deals and pricing to Google Drive. The interface and workings appear to be a copy of drive. Drop box was the original “cloud” solution but is now struggling to stay in touch with the big three but it still has an army of loyal fans. As well as these four there are hundreds of cloud storage offerings. Just do a search for “Cloud Storage” … a Google Search of course 🙂 If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby
We can have your website listed at #1 in Google Searches for your preferred phrase or keyword within 7 days using PPC Advertising. You’ve put a lot of time, effort and expense into putting together your website. But is anyone visiting your site or finding it from an internet search? If not, it’s been an expensive and time consuming exercise with no return on your investment. There are many, many great websites out there that look fantastic and are full of useful information and great products. Thousands more are added every day, so there is a lot of competition to being seen in search results and to attain the exclusive #1 position in Google Rankings. No doubt you are already being bombarded by SEO companies (Search Engine Optimisation) from around the world, claiming they are “the world’s best SEO company” and can guarantee you a “#1 Google listing” (if you live in Perth you may have also noticed some very large billboards and expensive cars advertising the same message). SEO is the new snake-oil and SEO Companies are the new snake-oil-salesmen SEO companies usually want to charge you a lot of money initially with large ongoing monthly fees to maintain your ranking and with no guarantee of sucess. An alternative to SEO is PPC Advertising. PPC adverting sounds expensive, but it need not be if implemented correctly. The IT Guys have been utilising PPC Advertising in the form of Google Adwords and Bing Adwords, ourselves and on behalf of our clients for many years and getting highly qualified and filtered traffic to their websites for as little as 15c per lead (click)… hence the term PPC (pay-per-click). When SEO service companies talk of a #1 ranking in Google, they are talking about having your site or product appear in the #1 “Organic” listing or position (unpaid) when users search for your company, product or service on their computer, phone or device. You can spend weeks or months and thousands of dollars getting your web page to #1 organically using SEO, only to find there are already one to three paid advertisements (PPC Advertising) above your very expensive Organic listing. What you have effectively paid for is a #2 to #4 listing. And it does not end there. Keeping your #1 organic ranking is an ongoing, expensive and time consuming exercise. SEO companies will tell you that Google and Bing users don’t look at advertisement but they are very wrong. We’ve been using PPC ourselves very successfully over the years and Google and Bing are making millions of dollars per day out of the service, they don’t make any money for organic listings. Organic listings make money for the SEO companies mainly. The only guaranteed way of getting your company, preferred search term or phrase to #1 or at least a first page ranking, is to pay for it using Google Adwords or Bing Adwords. For only a few hundred dollars we will set you up with the necessary tools to get you going and have your advertisements listed. We will also teach you how to maintain and monitor the PPC service on an ongoing basis. We don’t charge ongoing monthly fees and you can always get free advise and help from your assigned Google account manager. However, if you wish us to provide ongoing assstance, help and monitoring of your account, we are happy to quote you for that also. SEO Services v PPC Advertising SEO Services PPC Advertising Lead in Time to implement SEO Services v PPC Advertising Google and Bing refresh there listing once a month, so an initial listing would only happen between 1 and 30 days. SEO Techniques rely on linking to other sites and may not become apparent for 1 to 2 months As soon as Adwords accounts have been setup, PPC advertising can commence. This can be as quickly as 1 day. Lead in Time to make changes Required changes/tweaks made to fix mistakes or improve the listing will not become apparent for another 30 days (from date of change) Keywords can be instantly added and the changes to your adverts will take effect within an hour of implementation. (24 hrs for changes to advertisements) Ongoing Time/Costs Algorithms used to rank websites are constantly evolving and changing. A #1 listing last week, may slip to #20 within days. This requires constant changes and updating links etc which the SEO company will have to carry out meaning you have ongoing costs that may or may not improve your listing. As above, changes can be made instantly at any time, by your PPC Consultant or yourself. Your ranking can also be changed by either increasing or decreasing your keyword bids or budget. This can be carried out yourself or by a PPC Consultant. Can I switch listing on/off when not needed? Once listed, the site is very difficult to remove from the listing. If you are very busy and you’d rather not receive more enquiries (maybe your going on holiday for some time) you cannot simply pause or turn off an organic listing. You have full and instant control over your PPC advertising account. In can be paused or switched off within minutes. It can be configured to only display on certain days during certain time periods and to very specific geographical locations. Can I quickly list a new website? Google/Bing do not like new websites – Trying to get a website listed that is under 12 months old is almost impossible using SEO techniques Once the Adwords account has been approved and the Credit Card verified, advertising can usually commence within 24 hrs. How we work Time Line Approx Hours Activities Day 1 – 3 1 – 2 hrs Examine existing site title and header, create keyword report, agree with client on target keywords, phrases, audience, budget. Implement Adwords, Analytics, Webmaster Tools and establish baseline to measure against. Day 4 – 7 15 mins Agree with client, switch PPC advertising on. Day 14/21 1 hr […]
We specialise in the complete removal of Computer Viruses, Malware, Spyware and other malicious and unwanted programs from your PC, Laptop or Macintosh Is your computer acting strangely and has become unresponsive? Are your friends getting spam from you? Are strange “popup” windows appearing randomly? Is your computer reporting programs or data no longer exists? Have you stopped receiving windows updates? Has your Anti-virus or Firewall switched itself off? Is your computer very slow or not starting properly? If you answered “Yes” to any of the above questions, chances are your PC, Laptop or Macintosh has probably become infected with a “Computer Virus” or “Spyware” (collectively known as Malware) and needs to be removed immediately. Some viruses are merely annoying (popup windows and advertising) others may stop your machine from working properly such as connecting to the internet or slowing it down. Others can corrupt your data or encrypt your data and then hold you to ransom until you pay the creator a sum of money (this is known as “Ransomware“). However the most dangerous ones are those that simply hide undetected and send personal details such as your bank details and passwords to the criminals who developed them. These are known as “Trojans” after the Trojan horse employed by the Spartans in ancient times. There are no quick-fixes when it comes to computer virus removal There are many programs for download both FREE and PAID that claim to get rid of 100% of all know viruses. DO NOT BELIEVE THAT CLAIM . Most of them actually give you MORE viruses. The ONLY reputable Anti-virus makers are AVG, McAfee, Symantec, Norton’s, Avira, Trend, Kaspersky but none of these programs will remove a virus …… they merely detect a computer virus before they activate. One of the few programs that does remove Malware and Viruses is called MalwareBytes but even that will not remove 100% of all viruses but is excellent at removing Spyware and Adware. Do not believe Mobile Computer Technicians that visit you at your home and claim to remove viruses in an hour or two. You can do the same as them for FREE by downloading a FREE copy of Malwarebytes. For a THOROUGH virus check and removal we need to have your computer for 4 to 24 hours and we will use two or three programs including a RESCUE DISK … that removes dangerous viruses such as Trojan’s by scanning every file on your PC using a non-windows operating system such as Ubuntu. The IT Guys (WA) use a unique in-house 12 step process that as well as removing viruses, checks and updates browsers, operating systems, browser add-ons, browser toolbars, anti-virus programs, anti-spyware programs, search-engines, non-essential programs, PUPs, Registry entries, Short-cuts and emails. Only by using such techniques can we guarantee that 100% of computer viruses have been removed. This is why we need you to bring your PC, Macintosh or Laptop to our office as the process cannot be done properly with a brief home-visit. By bring your infected computer, PC or Laptop to our Subiaco repair center we will save you up to 50% compared to the average call-out mobile Geek Computer Technician who will charge a minimum of $150 and not do a thorough job. Computer Viruses, Malware or Trojans are created by criminals or anarchists with the intention of disrupting your activities or more seriously trying to steal your passwords, bank account details or identity. Every PC or Laptop (not so much Apple products) needs to be protected by an Anti-virus program (Norton, McAfee, Symantec, AVG etc) and updated regularly to protect you from such attacks. However these programs cannot guarantee your safety 100% and if your system becomes infected, urgent steps need to be taken to fix the problem. If your Virus Checker is out of date it needs to be replaced or renewed to stop viruses returning to your computer. If you suspect your PC has become infected with a virus, please contact us Call now for your FREE Advice and a quotation to remove the virus Remember that prevention is always better than cure. We can advise you on easy, inexpensive ways of protecting your PC. Give us a call today for some free advice. Thorough Virus removal can take between 4 to 24 hours to run the scans but we only charge 1 or 2 hours of a technicians time. Please review our recent blog posts related to Virus removal Is an anti-virus program essential? Australian Federal Police virus scam How to remove 99% of computer viruses, malware and adware for FREE Why pay for AntiVirus software when you can legally use it for FREE Top 6 checks to make sure your computer is protected from Viruses and Malware Antivirus Security Pro is a SCAM – Here is how to remove it. Computer Ransom Lockout – new twist to Microsoft Support telephone scam If you get a phone call from Microsoft – It is a SCAM… this is what to expect How to remove the “dosearches” search virus How to remove the “Snap-Do” search virus Antivirus Security Pro is a SCAM – Here is how to remove it.
At The IT Guys we specialise in producing affordable, professional customisable and self-updateable new websites using the WordPress platform in combination with Dreamhost site hosting. WordPress is the largest self-hosted blogging tool in the world, used on millions of sites and seen by tens of millions of people every day. WordPress has over 2,000 themes with the vast majority being FREE and most of the PAID theme’s under $100. What does $499 give me? For $499 we give you the following: 12 months web hosting on DreamHost 12 months email hosting of up to 5 email addresses on DreamHost Customisable and self-updateable WordPress website (based on one of the following 15 themes and including a home page, about-us page, contact-us page and form, content page and menu) plus basic SEO configuration. Contact us to get a fixed-price quotation based on your particular needs and features. Click on any of the following images or titles to get more information on the particular theme. Twenty Thirteen The 2013 theme for WordPress takes us back to the blog, featuring a full range of post formats, each displayed beautifully in their own unique way. Design details abound, starting with a vibrant color scheme and matching header images, beautiful typography and icons, and a flexible layout that looks great on any device, big or small. Spun It’s all about your content — pure and simple. Corpo Corpo is a responsive business & portfolio theme which can be used for personal or corporate website. It features slider on the home page, 5 custom widgets, 2 menu locations and theme options to easily manage your website. Corpo also offers additional Portfolio custom post type to showcase your work. Iconic One Iconic One is a premium quality theme with pixel perfect typography and responsiveness and is built for speed with pagespeed score of 95+, Iconic One implements proper SEO so that your content will rank high and is compatible with AIOSEO and Yoast SEO, It makes proper use of Live customizer that allows you to setup the theme in minutes, you can easily upload the logo, modify the background color, footer text, social media urls without touching any line of code. It utilizes latest HTML 5, CSS3 and wordpress native functions for creating the awesomeness that looks good on every browser. Annotum Base An open-source, open-process, open-access scholarly authoring and publishing platform based on WordPress, built on the Carringon Theme framework. Annotum provides a complete, open-access scholarly journal production system including peer-review, workflow, and advanced editing and formatting features such as structured figures, equations, PubMed and CrossRef reference import, and structured XML input and output compatible with the National Library of Medicine’s Journal Article DTD. StrapVert StrapVert – a clean and elegant theme for those who like to showcase their content. Ideal for the designer/artist as well as for magazine and business type websites. [NEW: Now with option to turn the entire Featured section, just the top section or just the secondary section off!] Customizr Enjoy designing your website live from the WP customizer screen. Choose your options : skin, logo, social profiles, slider, layout, home featured blocks… you can even customize your css live. And this is it! The clean and fully responsive design can be used for any type of website : corporate, portfolio, business, blog, landing page, etc. The theme also includes a responsive slider generator (with call to action text and button) to make your pages or posts look beautiful. Built with valid HTML5 and CSS3 (Twitter Bootstrap), cross-browser tested, the theme is translation ready and available in English, French, German, Russian, Brazilian Portugues, Spanish, Italian, Swedish, Polish, Dutch. Attitude Attitude is a Simple, Clean and Responsive Retina Ready WordPress Theme which adapts automatically to your tablets and mobile devices. Theme is easily customizable with numerous theme options. Some of the highlighted options are two site layout (Narrow and Wide), 5 layouts for every post/page, 5 Page Templates, 5 widget areas, 4 custom widgets, featured slider to highlight your post/page, 11 social icons and many more. Also has custom background, header, menu, favicon, CSS, webclip icon, and logo. Supports popular plugins like Breadcrumb NavXT, WP-PageNavi and Contact Form 7. It is also translation ready. Available Translation: Traditional Chinese (Taiwan), Spanish, Norwegian (Nynorsk) and German. Expound An awesome magazine theme for your WordPress site. Responsive layout, post thumbnails support, featured posts and more. Responsive Responsive Theme is a flexible foundation with fluid grid system that adapts your website to mobile devices and the desktop or any other viewing environment. Theme features 9 Page Templates, 11 Widget Areas, 6 Template Layouts, 4 Menu Positions and more. Powerful but simple Theme Options for full CMS control with easy Logo Upload, Social Networking and Webmaster Tools etc. Responsive is WooCommerce Compatible, Multilingual Ready (WPML), RTL-Language Support, Retina-Ready, Search Engine Friendly, W3C Markup Validated and currently translated into 40 languages. Cross-Browser compatible. Twenty Twelve The 2012 theme for WordPress is a fully responsive theme that looks great on any device. Features include a front page template with its own widgets, an optional display font, styling for post formats on both index and single views, and an optional no-sidebar page template. Make it yours with a custom menu, header image, and background. Mantra Mantra is a do-it-yourself WordPress theme, featuring a pack of over 100 customization options and easy to use tweaks capable of tuning WordPress to your very specific […]
With over 15 years experience in IT, Engineering, Project Management and Recruiting our management team have the experience and know-how to advise on design, implementation and IT strategy for small to medium sized companies. For a FREE quotation to design, purchase, implement and project manage your next IT project, Office Upgrade etc. Please contact us. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here. To secure your privacy and prevent virus, trojan and malware infections, The IT Guys recommend AVG anti-virus products.