Computer Repairs Mosman Park WA 6012

The IT Guys specialise in Computer Repairs and Fixes to Mosman Park, PC Repairs to Mosman Park, Apple Repairs to Mosman Park and IT Services to Mosman Park  Home/Business call outs from $45   The IT Guys operate out of Subiaco to residents and businesses throughout Perth’s Western Suburbs. We specialise in providing Computer Repairs, PC Repairs, Apple Repairs and IT Services. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet ,Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs, Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business. Calling out a mobile “Geek” or “Nerd” Technician services is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently by a qualified computer professional at a computer workshop. If you work or reside in Perth’s Western Suburbs, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: closed Closed 27th April no appointments are necessary. SIMPLE COMPUTER PROBLEMS Simple computer problems do not require replacing parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the $66 to $200 price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $120. If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 6012, Apple Repairs mosman park, Business call outs mosman park, Computer Fixes mosman park, Computer Repairs mosman park, Emergency Repairs mosman park, Home call outs mosman park, IT Services mosman park, Laptop Repairs mosman park, Mac Repairs mosman park, MacBook Pro Repairs mosman park, Macbook Repairs mosman park, Mobile Computer Repairs mosman park, PC Repairs mosman park

Computer Repairs Perth WA 6000

The IT Guys specialise in Computer Repairs and Fixes to Perth, PC Repairs to Perth, Apple Repairs to Perth and IT Services to Perth. Home/Business call outs from $45 The IT Guys operate out of Subiaco to residents and businesses throughout Perth’s Western Suburbs. We specialise in providing Computer Repairs, PC Repairs, Apple Repairs and IT Services. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet ,Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs, Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business. Calling out a mobile “Geek” or “Nerd” Technician services is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently by a qualified computer professional at a computer workshop. If you work or reside in Perth’s Western Suburbs, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: closed Closed 27th April no appointments are necessary. SIMPLE COMPUTER PROBLEMS Simple computer problems do not require replacing parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the $66 to $200 price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $120. If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 6000, Apple Repairs perth, Business call outs perth, Computer Fixes perth, Computer Repairs perth, Emergency Repairs perth, Home call outs perth, IT Services perth, Laptop Repairs perth, Mac Repairs perth, MacBook Pro Repairs perth, Macbook Repairs perth, mobile computer repairs perth, PC Repairs perth

Computer Repairs Subiaco WA 6008

The IT Guys specialise in Computer Repairs and Fixes to Subiaco, PC Repairs to Subiaco, Apple Repairs to Subiaco and IT Services to Subiaco . Home/Business call outs from $45   The IT Guys operate out of Subiaco to residents and businesses throughout Perth’s Western Suburbs. We specialise in providing Computer Repairs, PC Repairs, Apple Repairs and IT Services. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet ,Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs, Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business. Calling out a mobile “Geek” or “Nerd” Technician services is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently by a qualified computer professional at a computer workshop. If you work or reside in Perth’s Western Suburbs, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: closed Closed 27th April no appointments are necessary. SIMPLE COMPUTER PROBLEMS Simple computer problems do not require replacing parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the $66 to $200 price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $120. If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 6008, Apple Repairs subiaco, Business call outs subiaco, Computer Fixes subiaco, Computer Repairs subiaco, Emergency Repairs subiaco, Home call outs subiaco, IT Services subiaco, Laptop Repairs subiaco, Mac Repairs subiaco, MacBook Pro Repairs subiaco, Macbook Repairs subiaco, Mobile Computer Repairs subiaco, PC Repairs subiaco

There is no point backing up your data if you don’t test your backups?

So how often do you backup your data and as importantly when was the last time you actually tested that it was backing up correctly? There is no point backing up your data if you don’t test your backups? Big businesses spend a great deal of money or “Disaster Recovery” (DR) and often have whole teams of people doing nothing else than test data recovery procedures and the data it collects. Individuals and small businesses do not have these time or resources, so here are a few tips and references to assist you in minimising your risk without spending hours and lost of resources. Do you backup your data regularly? If so, how, and how often? DO NOT keep your eggs in one basket………… to reduce your risk backup using two or more methods. Here we explain the Top 5 ways to backup and restore your data How to backup your data using Windows Vista, Windows 7 or Windows 8 Refer to our article How to use Microsoft’s default backup to backup to an external device How to restore your data using Windows Vista, Windows 7 or Windows 8 Refer to our article How to restore files from Microsoft Backup How to backup your data using Apple’s OS X Refer to our article How to use the Apple time-machine to backup to an external device or iCloud How to backup to the cloud for FREE Refer to our article How to use Google Drive for FREE cloud storage and backup Secure and Unlimited Cloud backup solution for only $20 per month The IT Guys (WA) Offer a $20 per month service to individuals and small businesses. Click here for further details   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: backup, disaster recovery, recovery

Backup Services

Data Backup Services – Perth If you are not currently doing any form of backing up of your data (photos, music, documents) we suggest you implement local and/or cloud backup immediately You can start without even leaving your chair simply by using an offsite storage (cloud) storage system such as DropBox, Google Drive, OneDrive, iCloud or something more sophisticated that combines local and cloud storage such as the Datto Alto 3 Types of Data Backup Services we can supply and configure. Local Backup – Using an External Hard Disk Drive (ExHDD) Local Backup – Using a NAS Drive (Network Attached Storage) Local Backup – Using a second computer or server. Cloud Backup Enterprise-grade Intelligent Business Continuity (IBC) solution   If you are in Business, you need something more robust than a few files in Dropbox. The above mentioned cloud services are certainly recommended but depending on internet availability, it may take quite some time to backup and/or recover a lot of data. The Prices for Cloud storage vary, as you can see from the following image. note 1 – Australian iCloud Prices https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser note 2 – Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can be accessed via browser note 3 –OneDrive/Sharepoint – https://products.office.com/en-au/onedrive-for-business/compare-onedrive-for-business-plans – Can expand to 25TB – Files can be accessed via browser note 4 – Dropbox Plus prices https://www.dropbox.com/buy/plus – Also unlimited Dropbox Business for $33/m x 5 users gives unlimited storage (Dropbox Business) – Files can be accessed via browser note 5 – IT Guys WA A4 Prices incl GST on a 12 month contract, managed by the IT Guys. (Files only) – Files cannot be accessed via a browser and need to restored. Does not copy programs, only data note 6 – IT Guys WA A$ Prices incl GST 2TB for $150 on a 12 month contract, manager by the IT Guys Backs Up Files and Disk image for Servers. ) – Files can be accessed via browser note 7 – USD Prices https://home.elephantdrive.com/home/pricing-and-plans/ unlimited plans available on application (Files only) ) – Files can be accessed via browser note 8 – https://azure.microsoft.com/en-au/pricing/details/backup/ – real-time replication of your virtual machines (VM) to a backup vault in Azure The IT Guys recommend using a combination of both local and cloud backup such as the Datto Alto 3     Local Backup Making a “Local” backup (to a storage device in your office or home) can be achieved in three ways: Using an External Hard Disk Drive (EHDD) External hard drives usually consist of a single 2.5″ or 3.5″ conventional Hard Disk Drive or Solid State Drive surrounded by a plastic case which connects to a computer or server with a USB cable. They range in size from 500GB to 6 or 8TB. They don’t like being moved, dropped or shaken (with the exception of Lacie Rugged) When a hard drive fails, the data can be lost forever without recovery. They are the cheapest form of backup device. EHDD’s are effective for backing up individual computers and laptops, but should be rotated periodically with a second or third drive, in case one becomes faulty, full, corrupt or infected with a virus. When they do fail or become full, it is not always obvious and can lead to a false sense of security. If you are looking for something more reliable, fool-proof or idiot-proof. Choose one of the following two options instead. 2. Using a NAS Drive (Network Attached Storage) A NAS Drive is a device that holds multiple 3.5″ drives and is usually static in one place (not very mobile) depending on the number of slots and the type of RAID array, the capacity can be up to 16, 32 or 64TB. Depending on the setup, each drive can be mirrored 2 or 3 times, ensuring that you data is never lost even if one of the HDD‘s dies. Drives are hot-swappable (meaning they can be added or replaced without stopping or interrupting the workings of the drive.) and can be replaced with larger HDD’s thus allowing the NAS drive to increase capacity as an when you need it. NAS drive chassis (without drives) start around $300 and vary greatly depending on the number of bays, capacity and RAM. NAS drives are basically mini-servers and offer …. Mirrored drives using RAID Cloud backup, directly from the NAS drive (optional) Email notification when errors or failures occur Built in redundancy Suitable media server for streaming music/video to TV or Computers. Newer NAS drives are very reliable, but need to be installed and setup correctly to make sure they perform correctly. Special NAS Disk drives such as Western Digital Red Pro’s, offer 3 year warranty and are especially designed for NAS drives. Cheap standard HDD’s will also work but do not offer more than 12 months warranty and are likely to fail prematurely in a NAS environment. NAS drives, 3 years or older tend to be quite slow and should be replaced. Technology has improved greatly in that period and if the drives are 3 years or older, they will need replacing. Although the NAS drive unit may be operational for many years, it would be a prudent measure to replace the actual HDD’s at least every three years. 3. Using a second computer or server. An alternative to a NAS drive could be another computer or server accessible over the network. However, unless the HDD’s are setup in RAID, it will not be as reliable as a NAS drive but could be more convenient and quick way of backing up using EHDD’s due the the increased speed of data access via a wired network rather than by USB cable 4. Cloud Backup There are many Cloud backup options, including the following: Australian iCloud Prices – https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can […]

11 reasons you must STOP using FREE, generic or ISP based domain names for business emails.

Using a FREE, generic or ISP based domain email address is NOT doing your business any favours. You could own and use your own company domain name for only $30 per year. Internet Service Providers (ISPs) generally offer their customers one or more email addresses as long as you keep paying for their service.  In Australia there are many ISPs with the biggest three being: @bigpond.com @optus.com.au @iinet.net.au How many business contacts do you know using one of the above email domains? No matter who your ISP is, you can also purchase generic email addresses such as @engineer.com or @consultant.com and there are many FREE email addresses available from @gmail.com, @yahoo.com, @hotmail.com (now called @outlook.com or @live.com) and thousands more like them. 6 Reasons why you should NOT conduct business using a generic, Free or ISP based email address. FREE, generic or ISP based email addresses do not look professional. FREE, generic or ISP based email addresses do not make you look like a permanent company who will be around for the longer-term. When you change domain providers you cannot take your email address with you. By not registering your business domain (and close variants) you are giving competitors the opportunity to do so and to steal your brand. By not registering your business domain (and close variants) you may be unable to build a website in the future using your preferred name. Emails from generic, Free or ISP based email addresses are the ones most often used by scammers and thieves. This means your mails will not always get through business strength email servers (such as Microsoft Exchange ) that protect businesses from SPAM. 5 more reasons you SHOULD register and conduct business using your own domain name. Adds Credibility – As the saying goes: “You never get a second chance to make a first impression”. Having your own domain name projects a professional image of you and your company, normally associated with large companies. It tends to say to others that you’re a serious business person, operating an established business, in a professional manner. Email Aliases – by doing business under your own domain name, you can use multiple Email “aliases”. Every Email message affirms your name, eg sales@you.com.au , manager@you.com.au , service@you.com.au Portability – If you’ve ever had to change your service provider, or even move your physical business address, you won’t have to be reminded of what an incredible hassle it can be to notify everyone. Remember, without your own domain name, your Internet address is tied to that of your service provider. Thus, if you want to change providers you also change your Web address and probably Email address as well. Free advertising – Every time you send Domain email you are advertising your brand or business name and strengthening your brand amongst those who receive your message. As email use grows, so does your promotion of your name. Simple to find, remember, and use – By using an email service that bases your email addresses on your domain name instead of your ISP’s, you gain freedom to use simple, memorable addresses like: sales@yourbiz.com.au or John.Smith@yourbiz.com.au Domain Hosting Once you or your company has its own domain name, it will have to be “hosted”. In order to receive and send emails, a server (located either on the internet or in your office) is required to host an email program such as Microsoft Exchange, IBM Lotus Domino, Sendmail etc. Bigger companies may elect to host their email server on their own servers on own premises. Smaller companies often “rent” hosted mail services from a variety of sources. Renting such services can cost hundreds of dollars per year whereas the cost of purchasing your own server and mail software will cost thousands of dollars and will need to maintained and replaced every 3 to 5 years. A cost effective solution is offered by Microsoft called “Office 365 Small Business Premium” and combines the latest Microsoft Office products with hosted Exchange. For less than $200 per year you can have the full new Microsoft Office suite (office 365), your own domain name and all running on Microsoft Exchange Professionally powerful. Power your business with our smartest tools yet. Introducing Office 365 Small Business Premium, our best-in-class productivity solution for businesses with 1-10 employees. You’ll have the tools you need to look as professional as you are, all in one easy-to-manage software suite that you can deploy without needing IT expertise. Plus, you can access your Office 365 documents and applications virtually anywhere from the cloud, allowing you to work on different devices and stay connected to people and your business. With Office 365 Small Business Premium you have access to the latest Office applications, as well as professional online tools like email, a public website, cloud storage, and more. Office 365 Small Business Premium includes: Easy set up. Full suite of Office applications, including Word, Excel, PowerPoint, Outlook, OneNote, Publisher,and Access. Online services, including enterprise-grade email, a public website, HD video conferencing, and more. Install Office on up to 5 PCs, Windows 8 tablets or Macs for one user.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: domain, email, Office, office 365, telstra bigpond email

Top 12 ways to speed up your Computer PC or Laptop

Our Top 12 ways to speed up your Computer PC or Laptop and Internet browsing experience. If you don’t feel confident in doing any of this yourself, bring it to us or we can come to you. You can contact us on 08 6365 5603 1) Reduce the number of programs that “run-on-startup” When installing new programs there is often a little tick box that is selected by default which says “Run on startup“. Before you know it, you have 10 programs trying to start when you switch your computer on or reboot and all greedily trying to load first by using the computers memory or CPU. This can slow your computer down considerably. Some of the worst offenders of this are Skype and Chat clients such as Yahoo Messanger, Sharepoint, Google Drive, Lync, AOL chat etc etc By stopping these programs from loading on startup (In Skype goto Tools – Options – General Settings and “un-tick”, “Start Skype when I start Windows”) your computer will start much quicker. Assuming you have done this for Skype and your various chat clients but your computer is still taking an age to start, then you need to look a little deeper into what is happening. When your computer is starting up hit “Ctrl-Alt-Delete” buttons all at the same time and then select “Start Task Manager” The Task Manager shows you all the applications and processes being run by your computer at that very moment. You will see the amount of CPU Usage going up and down …on startup this can be very high but once settled down should be running at less than 50%. This will vary depending on how much memory or RAM your computer has. Computers with 1GB of RAM will have a higher work rate than those with 4 or 8GB of RAM. Make sure you have the tick box selected show processes from all users then click on the CPU and Memory column descriptors to reorder the list in terms of CPU usage and Memory Usage. If you notice a program running that you do not recognise, does not appear to be associated with Microsoft, your computer’s manufacturer, anti-virus products etc… then take a note of the item and google-it as I did with the image name igfxsrvc.exe which I was not familiar with so I google it. From the results I am confident it is harmless. If you find a process you suspect of beig a virus or malware…simply highlight that process and click on “End Process” if this appears to fix your problems you now need to figure out what is causing that process to run as the next time you restart your computer the process will again be activated automatically. Check and Cleanup your Startup processes A simple tool for removing unwanted start-up processes can be found in the FREE CCleaner utility. Use this utility to identify start up processes, disable them and then uninstall them using the tools-> uninstall feature. 2) Add more Memory (RAM) The quickest and easiest way to increase the speed of your computers start-up and performance generally is to increase the amount of RAM memory it has. There are still many PC’s and Laptops out there with only 1GB of RAM. This was fine for Windows XP but if you are Running Windows Vista, 7 or 8 then you need a minimum 2GB memory and ideally 4GB or 8GB (but you may not have enough memory slots or your computer to accommodate this extra RAM) … check the specification of your computer online before buying or installing the extra memory.   3) Add a bigger and faster disk drive When your existing Hard Disk storage is 90% or more full, your computer slows down because it often uses a portion of your disk drive to increase its RAM. The increase in manufacturing and Hard Drive technology also means that conventional drives are becoming faster each year. As each year goes by the chances of your disk drive failing increase, especially after 6 years (see “how often should I replace my Hard Disk Drive”) and as they are relatively inexpensive, upgrading your HDD annually is a good way to clean up your data and speed up your PC. To super-charge the speed of your PC or Laptop consider buying a solid-state hard drive (SDD). These have no moving parts and are completely electronic. Although smaller in capacity they are extremely fast, especially if a program does a lot of disk access (such as a database)   4) Clean your Computer A PC, Computer or Laptop uses power and as a result generates heat. Every PC has 1,2 or 3 fans in the case designed to keep the components cool and working optimally. Like a car….. if the radiator blows…. so does the engine, but before it blows it can simply slow down the computer. Checking the outlets or opening up the box could reveal a dust-infected-horror-story. See our article about giving your computer a spring clean 5) Scan your computer for Viruses If your computer or laptop has suddenly become slow, unresponsive, cannot access the internet etc… then the chances are you have become infected with a Computer Virus, Malware or Spyware. We specialise in removing these nasties but if you wish to try and do so yourself, see our article called “How to remove 99% of computer viruses, malware and adware for FREE” 7) Remove unnecessary browser “Add-Ons” Too many “toolbars” or “add-ons” as well as spoiling your browsing experiences will also slow down your internet browsing and may flood you with unwanted advertising etc. See the following articles about removing unwanted browsers toolbars, add-ons and resetting your search engine defaults.   How to remove unwanted “Add-ons” and Toolbars from Google Chrome How to remove unwanted “Add-ons” and Toolbars from Mozilla Firefox How to remove unwanted “Add-ons” and Toolbars from Internet Explorer How to reset your search engine back to Google or Bing   8) Reinstall or Repair your Operating System (OS) […]

Cracked Laptop Screen Repairs

Replacing Damaged or Cracked Laptop or Notebook Screens Our technicians are skilled in Cracked Laptop Screen Repairs but will not be able to complete the repair until a replacement part has been sourced and priced. Most parts are not readily available in Perth and will have to be sourced from the Eastern States or from Overseas, requiring between 3 to 21 days for delivery of the part. Apple iMac, Apple Macbook Screen Repairs Repairing an Apple LCD screen is usually an expensive option and it is often a cheaper option to purchase a new computer. This is because the whole top-shell of the MacBook needs to be replaced. Apple carry parts if under 3 years old but prices usually starting around $900. The IT Guys, can source second-hand/refurbished parts, usually from overseas for older models. However, second hand parts come without warranty. On All Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. For an indicative price email your serial number to support@itguyswa.com.au for a quote. Microsoft Surface Screen Repairs Sorry but we cannot help here. All surface repairs are ONLY carried out only by Microsoft in Sydney. Windows Laptop/Notebook Screen Repairs If your windows laptop screen is damaged or cracked please email us at support@itguyswa.com.au with your model and serial number and the Laptop/Notebook make and model and we will send you a written quotation by email. If you wish to go ahead with the repair, please contact us and give us the go-ahead to source and purchase the part you will need to pay for the part in advance. Once the screen has arrived at our workshop we will give you a call and ask you to bring in the damaged article. Simple screen replacements can often be done within the hour (depending on how busy the workshop is) Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: apple, apple mac, cracked lcd repair, cracked screen repair, laptop, laptop screen repair, laptop screen repairs, macbook, Macbook air, macbook screen repair, MBP screen repair, Microsoft surface, notebook, notebook screen repairs, perth, refurbished

Unlimited cloud backup for $20 per month

Secure data by backing up to the cloud from $20 per month Backing up data over the internet to a secure server in another location has now become very affordable and an alternative to using External Hard Disk drives, NAS drives or a server and tape drives. The IT Guys (WA) in partnership with a reputable International company based out of Sydney, New South Wales, can now provide such services at a cost of only $20 per month per device (Unlimited Data, for a PC, Laptop or Server) or from $10 per TB (1,000 GB) per month for a NAS drive In addition to the monthly fee stated above, there is also an initial seed option for a one off fee of $350. If you have a lot of existing data that would takes days or weeks to backup over the Internet, we can supply an external HDD, backup your data onto it and courier it to Sydney to be loaded onto the backup server. Once the data is loaded, only the difference between the old and new data is backed up daily over the Internet. Although a very cheap option, this is a cloud backup solution as opposed to a cloud file solution. This means that lost files need to be recovered first before using and files cannot be accessed via a web browser. Although all data files are backed up and recovered using this solution, programs and applications are not and would have to be reinstalled. This can be quite time consuming. The Datto ALTO 3 delivers enterprise-grade Intelligent Business Continuity (IBC) functionality at a small business price and allows full server image restore including all data and programs. This is much quicker alternative that having to reinstall server software and applications See also: TRADITIONAL BACKUP VS. INTELLIGENT BUSINESS CONTINUITY Datto ALTO 3 – Intelligent Business Continuity Solution for Small Business The following provides a cost comparison of various cloud backup and file sharing solutions note 1 – Australian iCloud Prices https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser note 2 – Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can be accessed via browser note 3 – OneDrive/Sharepoint – https://products.office.com/en-au/onedrive-for-business/compare-onedrive-for-business-plans – Can expand to 25TB – Files can be accessed via browser note 4 – Dropbox Plus prices https://www.dropbox.com/buy/plus – Also unlimited Dropbox Business for $33/m x 5 users gives unlimited storage (Dropbox Business) – Files can be accessed via browser note 5 – IT Guys WA A4 Prices incl GST on a 12 month contract, managed by the IT Guys. (Files only) – Files cannot be accessed via a browser and need to restored. Does not copy programs, only data note 6 – IT Guys WA A$ Prices incl GST 2TB for $150 on a 12 month contract, manager by the IT Guys Backs Up Files and Disk image for Servers. ) – Files can be accessed via browser note 7 – USD Prices Elephant Drive Pricing Plans unlimited plans available on application (Files only) ) – Files can be accessed via browser note 8 – Azure backup prices – real-time replication of your virtual machines (VM) to a backup vault in Azure See also Preventative Maintenance & Disaster Recovery Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: avg cloudcare, azure, cloud backup, datto alto, elephant drive, nas readvault

SaaS and Cloud Solutions

  Many businesses are turning to the cloud for data storage, application hosting, email hosting and other online services. As a Microsoft Office 365 partner, we can help you evaluate, design and implement a cloud solution that is right for you. Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor such as Microsoft® or Symantec™ or service provider such as Telstra and made available to customers over a network, typically the Internet. By using SaaS you effectively “rent” an application which means a compact monthly fee per person or user and no costly outlays of thousands of dollars for software that is superseded every few years. Here are just a few of the SaaS services we can provide for your business. Microsoft® Office 365 Microsoft® Office 365 delivers business-grade applications such as email, document storage and sharing, instant messaging, web meetings and office applications such as Word and Excel from the cloud to your business so you don’t have to worry about any messy servers or IT hassles so you can get back to business. Microsoft® Office Professional Plus includes the following Office 2019 Applications: Microsoft Access® 2019 Microsoft Excel® 2019 Microsoft InfoPath® 2019 Microsoft OneNote® 2019 Microsoft Outlook® 2019 Microsoft PowerPoint® 2019 Microsoft Publisher® 2019 Microsoft Word® 2019 Contact us for pricing, advice or a free trial. Microsoft® Visio Pro for Office 365 Microsoft Visio Pro for Office 365 lets you create advanced and versatile diagrams with ease, including; Business diagrams Engineering diagrams Flowcharts Process diagrams Maps and floor plans Network diagrams Software and database diagrams Microsoft® Project Pro for Office 365 Project Pro for Office 365 is a flexible online solution for project portfolio management and everyday work. Delivered through Office 365, and designed for employees who need to manage and maintain full project management capabilities, Project Pro for Office 365 allows you to work from the office, as well as on the go from almost any compatible internet enabled device. Microsoft® Exchange Online Microsoft® Exchange Online is designed for organisations who want to get the benefits of cloud-based email without sacrificing the business-class capabilities that Exchange Server has provided for decades. Built on the same technology as Exchange Server 2019, Microsoft handles the ongoing maintenance, patches, and upgrades of the Exchange infrastructure while providing IT administrators the control and flexibility they require. Microsoft® Dynamics CRM Microsoft Dynamics CRM is a customer relationship management solution that enables your business to become more responsive to your customer’s needs. Drive productivity across: – Marketing: with segmentation, campaigns and analytics – Sales: with lead, opportunity and account management – Service: with case and contact management and issue routing General IT services and IT support Computer Repairs and Laptop Repairs Setups, Installations and Upgrades Virus and Spyware Removal Tablet and Smart Phone Setups Data Recovery and Backup Internet, Wireless and Network Support Computer Reformats and Reloads Small Business Server Support Remote Computer Support SaaS and Cloud Solutions Web hosting and Internet Advertising Email solutions and hosting Consulting and Solutions Integration Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: cloud solutions, Saas

Server Support

Let us manage your SME business servers Gone are the days when SME’s could afford a dedicated IT member of staff to look after your companies IT infrastructure. The IT Guys support and maintain Apple, Microsoft Windows and Linux Server-based equipment for numerous Perth-based small/medium sized businesses and organisations. We also supply complete server packages which include a custom-built server, operating systems, UPS, backup, anti-virus and anti-spam solution from trusted international vendors such as Apple, Dell, HP and IBM Let us help you by providing the following Supply, installation and maintenance of Apple, Windows or Linux servers Onsite and remote access support User and file-access management Exchange email configuration and support Security and anti-spam software Backup systems and procedures Terminal server configuration and support Server recovery and rebuilds Scheduled maintenance checks and visits Assistance with migrations to new server-based software Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: business servers, server support, servers

Why is my computer or laptop starting so slowly?

Your computer is taking a long time to start or not even starting properly. What can I do about it? When installing new programs there is often a little tick box that is selected by default which says “Run on startup“. Before you know it, you have 10 programs trying to start when you switch your computer on or reboot and all greedily trying to load first by using the computers memory or CPU. This can slow your computer down considerably. Some of the worst offenders of this are Skype and Chat clients such as Yahoo Messanger, Sharepoint, Google Drive, Lync, AOL chat etc etc By stopping these programs from loading on startup (In Skype goto Tools – Options – General Settings and “un-tick”, “Start Skype when I start Windows”) your computer will start much quicker. Assuming you have done this for Skype and your various chat clients but your computer is still taking an age to start, then you need to look a little deeper into what is happening. When your computer is starting up hit “Ctrl-Alt-Delete” buttons all at the same time and then select “Start Task Manager” The Task Manager shows you all the applications and processes being run by your computer at that very moment. You will see the amount of CPU Usage going up and down …on startup this can be very high but once settled down should be running at less than 50%. This will vary depending on how much memory or RAM your computer has. Computers with 1GB of RAM will have a higher work rate than those with 4 or 8GB of RAM. Make sure you have the tick box selected show processes from all users then click on the CPU and Memory column descriptors to reorder the list in terms of CPU usage and Memory Usage. If you notice a program running that you do not recognise, does not appear to be associated with Microsoft, your computer’s manufacturer, anti-virus products etc… then take a note of the item and google-it as I did with the image name igfxsrvc.exe which I was not familiar with so I google it. From the results I am confident it is harmless. If you find a process you suspect of beig a virus or malware…simply highlight that process and click on “End Process” if this appears to fix your problems you now need to figure out what is causing that process to run as the next time you restart your computer the process will again be activated automatically. Check and Cleanup your Startup processes A simple tool for removing unwanted start-up processes can be found in the FREE CCleaner utility. Use this utility to identify start up processes, disable them and then uninstall them using the tools-> uninstall feature. What else can I do to speed up my computer The quickest and easiest way to increase the speed of your computers start-up and performance generally is to increase the amount of RAM memory it has. There are still many PC’s and Laptops out there with only 1GB of RAM. This was fine for Windows XP but if you are Running Windows Vista, 7 or 8 then you need a minimum 2GB memory and ideally 4GB or 8GB (but you may not have enough memory slots or your computer to accommodate this extra RAM) … check the specification of your computer online before buying or installing the extra memory. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here. To secure your privacy and prevent virus, trojan and malware infections, The IT Guys recommend AVG anti-virus products. Click on the banner below to purchase. Written by John Kirkby Tags: skype, slow computer, starup, task-manager

Australian Federal Police virus scam

Please be aware of the following scam which has been around for some time but we have just seen again on a clients computer here in Perth. After a few minutes the following image takes over your PC or laptop and locks you out, rendering your computer inoperable. This is caused by a computer-virus which tries to get you to use purchased credits to pay a fine to the Australian Federal Police of $100 using an online payment system called Ukash. Now it’s important to point out that Ukash, like Western Union, is a legitimate business and they are not associated with this scam. Ukash provides a service for consumers who want to send cash overseas quickly or buy things online using a voucher bought with cash. Ukash is based, as the name might suggest, in the UK and it’s regulated by the Financial Services Authority there. Ukash vouchers are available in set denominations – $20, $50, $100 and so on, up to $500 – at small shops, newsagents, delis and video stores across many countries, including Australia. DO NOT DO PAY ANYTHING, IT IS A SCAM the scammers are trying to steal your money. Our Western Australian government has issued a warning over the missue of Ukash vouchers here And Ukash themselves issue a number of warnings on their own site here Now back to the scam. What appears on your screen says the following: AFP Australian Federal Police Attention! Your PC is blocked due to at least one of the reasons specified below. You have been violating “Copyright and Related Rights Law” (Video, Music, Software) and illegally using or distributing copyrighted content, thus infringing Article 128 of the Criminal Code of Australia. Article 128 of the Criminal Code provides for a fine of 2 to 5 hundred minimal wages or a deprivation of liberty for 2 to 8 years. You have been viewing or distributing prohibited Pornographic content (Child Porn/Zoophillia anr etc.) Thus violating article 202 of the Criminal Code of Australia. Article 202 of the Criminal Code provides for a deprivation of liberty for 4 to 12 years. Illegal access to computer has been initiated from your PC, or you have been… Article 208 of the Criminal Code provides for a fine of up to AUD $100,000 and/or a deprivation of liberty for 4 to 9 years. Illegal access has been initiated from your PC without your knowledge or consent, your PC may be infected by malware, thus you are violating the law On Neglectful Use of Personal Computer. Article 210 of the Criminal Code provides for a fine of AUD $2,000 to AUD $8,00. To remove this virus you need to create a boot-disk using a commercially available virus removal program or a FREE virus removal boot disk program such as AVG Rescue. Related Posts and Articles Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: Australian Federal Police, Ransomware, scam, Ukash, virus

How to fix Skype when it suddenly stops working

Has Skype suddenly stop working for you recently?   We have a fix. Here is what to do A client recently came to us complaining that having been a long-term user of skype, it had recently and unexpectedly suddenly stopped working and just hung there with the message “connecting”. We tried uninstalling, reinstalling. Disabling the firewall and Virus checker (thing recommended by the Skype FAQ) but nothing worked. After a few hours of research we found many, many Skype users complaining that since they had upgraded to Skype version 6.1 … it had stopped working for them and Microsoft were simply burying their heads in the sand and denying that there was a problem (they did the same when they released Windows 8) The solution we found to work was to uninstall skype completely and install an old version. The most relaible version appears to be version 4.2.0.187 which can be found here Once Skype is loaded and working again, goto “Tools” > “Options” > “Advanced” and make sure under “Advanced” you TURN OFF automatic updates, so the problem will not come back again. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: skype