How can I tell if my computer has a virus?

Telltale signs of an infected PC We have identified 21 TellTale signs that indicate your Computer or PC may have been infected with a Computer Virus If you answer YES to ANY of the following, stop using your Computer IMMEDIATELY  and scan it for viruses.   Is your Computer running very slowly? Are you getting unexpected messages such as Pop-up ads? Are programs starting or shutting down unexpectedly? Is your modem or hard disk working overtime? Is your computer running very hot? Is your mouse, keyboard or touchpad not working or working erratically? Has your default Internet Search Engine Changed? Have you noticed unusual transactions in your Bank accounts or Credit Card? Has your Internet Access Stopped Unexpectedly? Have you stopped receiving email? Have your Windows Updates stopped? Has your Anti Virus Program stopped working, updating or been disabled? Has you firewall become disabled by itself? Does your web browser hang or becomes sluggish? Do you get re-directed to web pages you did not intend to visit Have unexpected toolbars appeared in your browser Have you seen unexpected Windows error messages? Have you noticed an new unknown unwanted software has appeared? Are your friends receiving emails from you that you didnt send? Are you receiving lockdown warnings? Are you unable to access some files on your PC?   How to scan and remove suspected computer Virus’s If you have access the Internet you will need to download some reputable and FREE Malware removal software. Read our article here that tells you how. If the steps identified here fail to work, you will need to use a clean “boot-disk” that examines each file on your machine without starting your operating system. You can find out how to do this by reading our article here There is no “Quick-Fix” to removing computer Virus’s The IT Guys (WA) use a unique in-house 12 step process that as well as removing viruses, checks and updates browsers, operating systems, browser add-ons, browser toolbars, anti-virus programs, anti-spyware programs, search-engines, non-essential programs, PUPs, Registry entries, Short-cuts and emails. Only by using such techniques can we guarantee that 100% of computer viruses have been removed. This is why we need you to take your PC, Macintosh or Laptop to a professional virus removal specialist as the process cannot be done properly with a brief home-visit from a mobile technician.   Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Email Solutions

We provide business strength email solutions, on premises or on-cloud from $6.05 per month we also fix email problems including MS Outlook, Exchange and Apple Mail. As a Microsoft Certified Partner (Silver – Small and Mid Market Cloud Solutions), We have the experience and skills to provide  you with a business strength email solution, on Microsoft Hosted Exchange from only $6.05 per month. We also specialise in troubleshooting and fixing email problems including all versions of MS Outlook and MS Exchange. Confused by Office 365, Office 2019 and Hosted Exchange options? Perhaps the following will help. The pdf version is available from here Office 2019/Office 365 Pricing and Products Explained   Our Hosted Microsoft Exchange e-mail solutions through Microsoft are the best money can buy, robust  with 99.9% service availability and can be supplied as an email service only (Microsoft Hosted Exchange) or combined with the latest Microsoft Office software (Office 365 and Office 2019 on Windows or Mac) Microsoft Hosted Exchange automatically updates email, calendar, and contacts across a range of compatible mobile devices including iPhone™,iPad,  Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones and will work on any computer using Windows or Apple Operating Systems and mail software. If you already own your own domain name, it can be pointed to Microsoft Hosted Exchange or Microsoft Office 365 (Small Business Essentials or Higher) subscriptions as detailed below. If you do not own your own domain, let the IT Guys(WA) purchase and setup your custom domain from only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Email Migration Service Transferring emails from Exchange to Hosted Exchange is free of charge. Transferring emails from POP or iMap accounts will be quoted on a case by case basis. Please contact us with more details to obtain a quote.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Data Recovery

Data Recovery Perth – PC/Mac, HDD, USB, Email We can recover most “deleted” or “inaccessible” data using our data recovery resources and we can make sure it never happens again Computer Software (Microsoft Office etc) Operating Systems (OS) and Computer Hardware (PCs, Laptops, Macs, Printers, monitors etc) are easily replaced. Data is NOT. We have all become far too reliant on storing our favorite music, photos, address books, emails, appointments, bank statements, accounts etc on electronic devices such as PC’s Laptops, USB Flash Drives, External Hard Disk Drives (HDD) iPads and iPhones without ensuring we have an up-to-date copy or “backup” that we can turn to should something happen to those electronic devices. If you accidentally delete something from your PC. Computer, Mac, USB or Mobile Device, the chances are that it has simply become inaccessible rather than lost and we will be able to help and recover the data using our Data Recovery tools and techniques. If you lose a file, stop using the computer immediately and bring it into us. Continuing to use the computer puts recovering the deleted file in jeopardy. If you have had a Computer Hardware failure and your PC or Mac or HDD has failed (“crashed“) the problem maybe more severe but it may still be recoverable. Often the Hard Disk Drive (HDD) will give early signs of failure before dying completely. The earlier you act once these sign occur, the higher the chance of NOT losing any data and it not costing too much to fix. If you wait until there is a complete disk failure or you keep using your computer, then chances of recovery are much slimmer and the cost to attempt so will be much higher. 6 Tell-Tale-signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP   Slowing Down Computer, Frequent Freezes, Blue Screen Of Death These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional.   Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time.   Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear.   Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign   If your PC, Computer or HDD is older than 6 years… it is on its way out …read more Hard Disk Drives older than 6 years old have a 50% chance of imminent failure. Do you really want to risk it?   Mac Tell-Tale Signs of Disk Failure On a Mac, if you see the following images on startup and they do not go away or complete, or you regularly see the “spinning wheel of death“       Cost of Data Recovery It is impossible for us to give an accurate estimate as to the likelihood or cost of recovering lost or corrupt data without first examining the device, computer, hard drive or USB stick. For that you will need to bring us the device and leave it with us for 24 to 48 hrs for us to test and assess the device. You also need to pay a non-refundable $66 fee when you leave it with us. If we cannot recover any data or it is a simple fix that will take us no more than 30 minutes, there is nothing more to pay. If we need to spend extra time to recover the data or replace a part, then we will call and ask your permission before continuing. Our location and opening hours can be found here. No appointments necessary. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Email solutions and email hosting

As a Microsoft Certified Partner a we have the experience and skills to provide you with a business strength email solution, on premises or on-cloud including mail migration to Microsoft Hosted Exchange Microsoft Hosted Exchange eliminates the need to replace or upgrade an expensive server just to run your company emails. Only Microsoft Hosted exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats before they reach your mail file. Licensing starts at $6.05 per mailbox per month and you can vary numbers up and down easily as your business expands or contracts. Our Microsoft Hosted Exchange e-mail solutions through Microsoft are the best money can buy, robust  with 99.9% service availability and can be supplied as an email service only (Microsoft Hosted Exchange) or combined with the latest Microsoft Office software (Office 365 and Office 2019)  Microsoft Hosted Exchange automatically updates email, calendar, and contacts across a range of compatible mobile devices including iPhone™,iPad,  Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones and will work on any computer using Windows or Apple Operating Systems and mail software. Microsoft Hosted Exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats. (See below) Microsoft Hosted Exchange Security Features – Standard v Advanced Threat Protection If you already own your own domain name, it can be hosted by Microsoft and the cost is included in the Microsoft Hosted Exchange or Microsoft Office 365 (Small Business Premium or Higher) subscriptions as detailed below. If you do not own your own domain, let the IT Guys(WA) purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Microsoft Hosted Exchange Hosted by Microsoft Large 50 GB mailbox allowance per user share over primary and archive mailbox Advanced email features such as calendaring, contact, and task management as well as the latest capabilities including personal archiving, optional Conversation View, and MailTips Use your existing domain name to create professional email addresses powered by Microsoft® Exchange Online (for example, you@yourbusiness.com.au) Help protect your organization from spam and viruses with Microsoft Forefront® Online Protection for Exchange, which includes multiple filters and virus-scanning engines Disaster recovery through continuously-replicated, geo-redundant data centres that are third-party certified to international standards Robust management tools that keep IT administrators in control of user permissions, distribution lists and security policies similar to a sophisticated on-premises deployment Access emails from many places via an internet connection through web-based Microsoft Office Outlook Web App – similar to Hotmail 24/7, IT-level support over the phone, the web or email 99.9% service availability with service credits if service levels are not met Mobile Access Access Microsoft® Exchange Online with automatically updated email, calendar, and contacts across a range of compatible mobile devices including iPhone™, Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones. Office 2019/Office 365 Pricing and Products Explained Don’t have your own custom Domain? FREE, Generic or ISP based domain names in emails do NOT do your business any favours. The IT Guys(WA) can purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au Domain Hosting Once you or your company has its own domain name, it will have to be “hosted”. In order to receive and send emails, a server (located either on the internet or in your office) is required to host an email program such as Microsoft Exchange, IBM Lotus Domino, Sendmail etc. Bigger companies may elect to host their email server on their own servers on own premises. Smaller companies often “rent” hosted mail services from a variety of sources. Renting such services can cost hundreds of dollars per year whereas the cost of purchasing your own server and mail software will cost thousands of dollars and will need to maintained and replaced every 3 to 5 years. The IT Guys can register a domain for as little as $20 per year plus setup costs and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free.   Mail Migration The most difficult part of moving your mail to a new provider is the data migration. It is not a simple task and not to be attempted by the feint hearted. The IT Guys have performed this operation numerous times and understand the pitfalls thus making the you can contact us here and speak to one of our consultants.The work can be carried out remotely, our respective location is not an issue as long as you have a reliable Internet connection.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs Nedlands WA 6009

The IT Guys specialise in Computer Repairs and Fixes to Nedlands, PC Repairs to Nedlands, Apple Repairs to Nedlands and IT Services to Nedlands.  Home/Business call outs from $45   The IT Guys operate out of Subiaco to residents and businesses throughout Perth’s Western Suburbs. We specialise in providing Computer Repairs, PC Repairs, Apple Repairs and IT Services. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet ,Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs, Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. iMac Upgrades – Apple iMac Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades Mac Mini Upgrades Windows PC’s Upgrades Windows Laptop Upgrades The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. Onsite IT Support – Mobile IT Support and Call Outs – Perth Metro Area WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business. Calling out a mobile “Geek” or “Nerd” Technician services is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently by a qualified computer professional at a computer workshop. If you work or reside in Perth’s Western Suburbs, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED no appointments are necessary. SIMPLE COMPUTER PROBLEMS Simple computer problems do not require replacing parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the$66 to :130h: price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $156 If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs South Perth WA 6151

The IT Guys specialise in Computer Repairs and Fixes to South Perth, PC Repairs to South Perth, Apple Repairs to South Perth and IT Services to South Perth. Home/Business call outs from $45 The IT Guys operate out of Subiaco to residents and businesses in South Perth. We specialise in providing Computer Repairs to South Perth, PC Repairs to South Perth, Apple Repairs to South Perth and IT Services to South Perth. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet , Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs,  Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server in South Perth, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business in South Perth. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business in South Perth. Calling out a mobile “Geek” or “Nerd” Technician services to South Perth is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently in South Perth by a qualified computer professional at a computer workshop. If you work or reside in South Perth, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED no appointments are necessary. SIMPLE COMPUTER PROBLEMS in South Perth Simple computer problems not requiring the replacing of parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the $66 to $200 price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS in South Perth Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $120. If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY in South Perth If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs Mosman Park WA 6012

The IT Guys specialise in Computer Repairs and Fixes to Mosman Park, PC Repairs to Mosman Park, Apple Repairs to Mosman Park and IT Services to Mosman Park  Home/Business call outs from $45   The IT Guys operate out of Subiaco to residents and businesses throughout Perth’s Western Suburbs. We specialise in providing Computer Repairs, PC Repairs, Apple Repairs and IT Services. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet ,Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs, Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business. Calling out a mobile “Geek” or “Nerd” Technician services is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently by a qualified computer professional at a computer workshop. If you work or reside in Perth’s Western Suburbs, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED no appointments are necessary. SIMPLE COMPUTER PROBLEMS Simple computer problems do not require replacing parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the $66 to $200 price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $120. If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs Perth WA 6000

The IT Guys specialise in Computer Repairs and Fixes to Perth, PC Repairs to Perth, Apple Repairs to Perth and IT Services to Perth. Home/Business call outs from $45 The IT Guys operate out of Subiaco to residents and businesses throughout Perth’s Western Suburbs. We specialise in providing Computer Repairs, PC Repairs, Apple Repairs and IT Services. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet ,Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs, Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business. Calling out a mobile “Geek” or “Nerd” Technician services is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently by a qualified computer professional at a computer workshop. If you work or reside in Perth’s Western Suburbs, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED no appointments are necessary. SIMPLE COMPUTER PROBLEMS Simple computer problems do not require replacing parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the $66 to $200 price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $120. If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs Subiaco WA 6008

The IT Guys specialise in Computer Repairs and Fixes to Subiaco, PC Repairs to Subiaco, Apple Repairs to Subiaco and IT Services to Subiaco . Home/Business call outs from $45   The IT Guys operate out of Subiaco to residents and businesses throughout Perth’s Western Suburbs. We specialise in providing Computer Repairs, PC Repairs, Apple Repairs and IT Services. The IT Guys are your “one-stop” IT and Computer Specialists. Our services range from simple Computer Repairs for individuals through to complex business solutions over multiple offices and include: 24/7 Helpdesk & Onsite Support, IT Consulting & Solutions, Cloud Solutions, Fully Managed IT Services, Hardware and Software Procurement, Networking, Wi-Fi and Internet ,Project Management, Web Development & Internet Marketing, Computer and Laptop Repairs, Data Recovery Perth – PC/Mac, HDD, USB, Email, Email Solutions, Networking and Internet Solutions for Homes and Offices, Virus and Spyware and Ransomware Removal Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or Laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop or give us remote access). We can come out to your premises, but we prefer to save you money by having you bring the problem to us. WARNING: Don’t waste your time and money by calling out PC Geek and Computer Nerd mobile technician services to your home or business. It is expensive and can compromises your security and privacy. Calls are answered by eastern states or overseas call-centers and the “technicians” despatched are often unqualified “contractors” that have neither insurance nor police clearance. MOST COMPUTER PROBLEMS CANNOT BE FIXED BY MOBILE TECHNICIANS at your home or business. Calling out a mobile “Geek” or “Nerd” Technician services is a waste of time and money. If a computer, PC or Mac cannot start or is behaving slowly or erratically, the repair can only be carried out economically and efficiently by a qualified computer professional at a computer workshop. If you work or reside in Perth’s Western Suburbs, bring your Computer, PC, Apple or device to our workshop and we will provide a written, fixed price quote to solve your problem. Our opening hours are Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED no appointments are necessary. SIMPLE COMPUTER PROBLEMS Simple computer problems do not require replacing parts (Operating System Updates, viruses, data recovery, E-Mail issues etc.) will typically fall in the $66 to $200 price range and can be turned around within 24 to 72 hours. MAJOR COMPUTER PROBLEMS Major Computer Problems usually require the supply or new parts, components or software. Depending on availability they can take from 24 hours to several weeks to source. Repairs involving the replacement of parts such as Disk Drives (HDD) or RAM start from only $120. If the cost of repairs outweighs the cost to replace, we may advise clients to do just that. You can either supply your own replacement or we can source something cheaper or better suited. Furthermore, we can then help in the transfer of data and programs from the old to the new device or computer. HOME/BUSINESS CALL-OUT, COLLECTION AND DELIVERY If circumstances require on-site analysis (Network, Internet, WI-FI, Printer issues etc.) or the client is unable or unwilling to bring the device/equipment to us, we can make a call-out (site visit) for call-out prices click here. This fee is in addition to any time taken to quote, analyse, fix or repair the problem. Please call for more details, a fixed price quote and to book an appointment. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

There is no point backing up your data if you don’t test your backups?

So how often do you backup your data and as importantly when was the last time you actually tested that it was backing up correctly? There is no point backing up your data if you don’t test your backups? Big businesses spend a great deal of money or “Disaster Recovery” (DR) and often have whole teams of people doing nothing else than test data recovery procedures and the data it collects. Individuals and small businesses do not have these time or resources, so here are a few tips and references to assist you in minimising your risk without spending hours and lost of resources. Do you backup your data regularly? If so, how, and how often? DO NOT keep your eggs in one basket………… to reduce your risk backup using two or more methods. Here we explain the Top 5 ways to backup and restore your data How to backup your data using Windows Vista, Windows 7 or Windows 8 Refer to our article How to use Microsoft’s default backup to backup to an external device How to restore your data using Windows Vista, Windows 7 or Windows 8 Refer to our article How to restore files from Microsoft Backup How to backup your data using Apple’s OS X Refer to our article How to use the Apple time-machine to backup to an external device or iCloud How to backup to the cloud for FREE Refer to our article How to use Google Drive for FREE cloud storage and backup Secure and Unlimited Cloud backup solution for only $20 per month The IT Guys (WA) Offer a $20 per month service to individuals and small businesses. Click here for further details   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Backup Services

Data Backup Services – Perth If you are not currently doing any form of backing up of your data (photos, music, documents) we suggest you implement local and/or cloud backup immediately You can start without even leaving your chair simply by using an offsite storage (cloud) storage system such as DropBox, Google Drive, OneDrive, iCloud or something more sophisticated that combines local and cloud storage such as the Datto Alto 3 Types of Data Backup Services we can supply and configure. Local Backup – Using an External Hard Disk Drive (ExHDD) Local Backup – Using a NAS Drive (Network Attached Storage) Local Backup – Using a second computer or server. Cloud Backup Enterprise-grade Intelligent Business Continuity (IBC) solution   If you are in Business, you need something more robust than a few files in Dropbox. The above mentioned cloud services are certainly recommended but depending on internet availability, it may take quite some time to backup and/or recover a lot of data. The Prices for Cloud storage vary, as you can see from the following image. note 1 – Australian iCloud Prices https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser note 2 – Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can be accessed via browser note 3 –OneDrive/Sharepoint – https://products.office.com/en-au/onedrive-for-business/compare-onedrive-for-business-plans – Can expand to 25TB – Files can be accessed via browser note 4 – Dropbox Plus prices https://www.dropbox.com/buy/plus – Also unlimited Dropbox Business for $33/m x 5 users gives unlimited storage (Dropbox Business) – Files can be accessed via browser note 5 – IT Guys WA A4 Prices incl GST on a 12 month contract, managed by the IT Guys. (Files only) – Files cannot be accessed via a browser and need to restored. Does not copy programs, only data note 6 – IT Guys WA A$ Prices incl GST 2TB for $150 on a 12 month contract, manager by the IT Guys Backs Up Files and Disk image for Servers. ) – Files can be accessed via browser note 7 – USD Prices https://home.elephantdrive.com/home/pricing-and-plans/ unlimited plans available on application (Files only) ) – Files can be accessed via browser note 8 – https://azure.microsoft.com/en-au/pricing/details/backup/ – real-time replication of your virtual machines (VM) to a backup vault in Azure   The IT Guys recommend using a combination of both local and cloud backup such as the Datto Alto 3     Local Backup Making a “Local” backup (to a storage device in your office or home) can be achieved in three ways: Using an External Hard Disk Drive (EHDD) External hard drives usually consist of a single 2.5″ or 3.5″ conventional Hard Disk Drive or Solid State Drive surrounded by a plastic case which connects to a computer or server with a USB cable. They range in size from 500GB to 6 or 8TB. They don’t like being moved, dropped or shaken (with the exception of Lacie Rugged) When a hard drive fails, the data can be lost forever without recovery. They are the cheapest form of backup device. EHDD’s are effective for backing up individual computers and laptops, but should be rotated periodically with a second or third drive, in case one becomes faulty, full, corrupt or infected with a virus. When they do fail or become full, it is not always obvious and can lead to a false sense of security. If you are looking for something more reliable, fool-proof or idiot-proof. Choose one of the following two options instead. 2. Using a NAS Drive (Network Attached Storage) A NAS Drive is a device that holds multiple 3.5″ drives and is usually static in one place (not very mobile) depending on the number of slots and the type of RAID array, the capacity can be up to 16, 32 or 64TB. Depending on the setup, each drive can be mirrored 2 or 3 times, ensuring that you data is never lost even if one of the HDD‘s dies. Drives are hot-swappable (meaning they can be added or replaced without stopping or interrupting the workings of the drive.) and can be replaced with larger HDD’s thus allowing the NAS drive to increase capacity as an when you need it. NAS drive chassis (without drives) start around $300 and vary greatly depending on the number of bays, capacity and RAM. NAS drives are basically mini-servers and offer …. Mirrored drives using RAID Cloud backup, directly from the NAS drive (optional) Email notification when errors or failures occur Built in redundancy Suitable media server for streaming music/video to TV or Computers. Newer NAS drives are very reliable, but need to be installed and setup correctly to make sure they perform correctly. Special NAS Disk drives such as Western Digital Red Pro’s, offer 3 year warranty and are especially designed for NAS drives. Cheap standard HDD’s will also work but do not offer more than 12 months warranty and are likely to fail prematurely in a NAS environment. NAS drives, 3 years or older tend to be quite slow and should be replaced. Technology has improved greatly in that period and if the drives are 3 years or older, they will need replacing. Although the NAS drive unit may be operational for many years, it would be a prudent measure to replace the actual HDD’s at least every three years. 3. Using a second computer or server. An alternative to a NAS drive could be another computer or server accessible over the network. However, unless the HDD’s are setup in RAID, it will not be as reliable as a NAS drive but could be more convenient and quick way of backing up using EHDD’s due the the increased speed of data access via a wired network rather than by USB cable 4. Cloud Backup There are many Cloud backup options, including the following: Australian iCloud Prices – https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files […]

Unlimited cloud backup for $20 per month

  Secure data by backing up to the cloud from $20 per month Backing up data over the internet to a secure server in another location has now become very affordable and an alternative to using External Hard Disk drives, NAS drives or a server and tape drives. The IT Guys (WA) in partnership with a reputable International company based out of Sydney, New South Wales, can now provide such services at a cost of only $20 per month per device (Unlimited Data, for a PC, Laptop or Server) or from $10 per TB (1,000 GB) per month for a NAS drive. In addition to the monthly fee stated above, there is also an initial seed option for a one off fee of $350. If you have a lot of existing data that would takes days or weeks to backup over the Internet, we can supply an external HDD, backup your data onto it and courier it to Sydney to be loaded onto the backup server. Once the data is loaded, only the difference between the old and new data is backed up daily over the Internet. Although a very cheap option, this is a cloud backup solution as opposed to a cloud file solution. This means that lost files need to be recovered first before using and files cannot be accessed via a web browser. Although all data files are backed up and recovered using this solution, programs and applications are not and would have to be reinstalled. This can be quite time consuming. The Datto ALTO 3 delivers enterprise-grade Intelligent Business Continuity (IBC) functionality at a small business price and allows full server image restore including all data and programs. This is much quicker alternative that having to reinstall server software and applications See also: TRADITIONAL BACKUP VS. INTELLIGENT BUSINESS CONTINUITY Datto ALTO 3 – Intelligent Business Continuity Solution for Small Business The following provides a cost comparison of various cloud backup and file sharing solutions note 1 – Australian iCloud Prices https://support.apple.com/en-au/ht201238 – 2TB Max storage (Files, pictures, Music, Books etc) – Files can be accessed via browser note 2 – Australian Google Drive Prices – https://www.google.com/drive/pricing/ can expand to 10TB – Files can be accessed via browser note 3 –OneDrive/Sharepoint – https://products.office.com/en-au/onedrive-for-business/compare-onedrive-for-business-plans – Can expand to 25TB – Files can be accessed via browser note 4 – Dropbox Plus prices https://www.dropbox.com/buy/plus – Also unlimited Dropbox Business for $33/m x 5 users gives unlimited storage (Dropbox Business) – Files can be accessed via browser note 5 – IT Guys WA A4 Prices incl GST on a 12 month contract, managed by the IT Guys. (Files only) – Files cannot be accessed via a browser and need to restored. Does not copy programs, only data note 6 – IT Guys WA A$ Prices incl GST 2TB for $150 on a 12 month contract, manager by the IT Guys Backs Up Files and Disk image for Servers. ) – Files can be accessed via browser note 7 – USD Prices https://home.elephantdrive.com/home/pricing-and-plans/ unlimited plans available on application (Files only) ) – Files can be accessed via browser note 8 – https://azure.microsoft.com/en-au/pricing/details/backup/ – real-time replication of your virtual machines (VM) to a backup vault in Azure See also Preventative Maintenance & Disaster Recovery Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How often should I replace my Hard Disk Drive (HDD)?

If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. Do you really want to risk losing all your data with a disk failure? Windows PC’s and Laptops If your computer or Laptop has Windows Vista, Windows XP or even Windows 7, it means your computer is probably more than 5 years old and if you have never upgraded your Hard Disk Drive (HDD) you are in danger of your disk drive failing and potentially losing your data. If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. Let the IT Guys upgrade your computer with a new or 1,000GB (1 TB) Hard Disk Drive (HDD) or SSD and set you up with an External HDD backup to safeguard your precious data. HDD’s have a 2 year guarantee SSD’s have a 5 years guarantee or longer Laptop Upgrades – Windows Laptop Upgrades PC Upgrades – Windows PC Upgrades Apple iMac, Macbook, Macbook Pro or Macbook Air The same situation as the above applies to Apple computers. The reason that the optional “Apple Care” is only available for 3 years, is due the increased risk of parts failures (usually HDD’s). If your Mac computer contains a HDD, we suggest you replace the HDD with an SSD after 4 years, or replace with a new HDD. HDD’s have a 2 year guarantee SSD’s have a 5 years guarantee or longer If the HDD is 5 years or older make sure everything is fully backed up using time-machine and have a new drive fitted ASAP. You are living on borrowed time. Mac Repairs – Apple Macintosh Repairs How old is my Mac? How old is my Mac? Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Laptop Repairs

Laptop or Notebook not starting or behaving strangely? If your Laptop or Notebook is not starting or is not behaving or performing as it once did you may have a problem and a repair maybe needed. Call us and speak to one of our technicians and they will be able to tell you if it your problem is a simple fix that can be handled yourself or fixed by us remotely or something that will need our technicians to examine further at our office workshop or at your premises. If you bring your Laptop or Notebook to our office and we need to carry out testing, internal examination or detailed investigation, we will requires a none refundable charge of $66 in advance which includes hardware testing and virus scanning and a detailed report including repair or replacement cost. We will contact you and discuss our findings with you before we carry out any repairs or replace any parts. If you decide not to go ahead with the repairs you will have no more to pay. Our technicians can also travel to your premises to carry out examination and testing which may result in the equipment requiring further examination at our workshop. In this case travel time to and from site will be chargeable. We highly recommend bringing your Computer equipment to our office if possible as this will save you time and money Quite often we may advise our clients that their Laptop will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. Items such as Laptop Batteries, Laptop screens and Laptop Keyboards are relatively cheap to replace but may have to be ordered from interstate or overseas. Depending on the cost of the item, we may require payment in advance to order in such parts. Laptop Software or Operating System (OS) Issues The most common type of Laptop Repairs are problems with the Operating System  (OS) such as Windows 7, Windows 8, Windows Vista, Windows XP, Apple OS etc which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death. Laptop Hardware Issues The Laptop problem could be related to the internal electronic components such as the Power Supply, Hard Disk Drive (HDD), Memory (RAM) or the internal Motherboard or CPU sometimes even peripheral devices attached to your computer such as printers, scanners, keyboard, mouse etc. These are all collectively known as Computer Hardware or simply “hardware“. The IT Guys specialise in all Laptop Repairs  and Laptop Software or both. On many occasions your issues could well be a combination of both of the above. Replacing Damaged  Laptop or Notebook Hardware Laptops and Notebooks by their very nature are susceptible to being dropped or stood on or having liquids spilt over them. This often requires replacement of the damaged items such as a Broken or Cracked Laptop Screen or a Laptop keyboard replacement. Our technicians are skilled in all such repairs but will not be able to complete the repair until a replacement part has been sourced or priced. Parts are not readily available in Perth, so most parts will have to be sourced from the Eastern States or from Overseas, requiring between 3 to 21 days for delivery of the part. Many problems can be fixed yourself, here are some self-help guides to common problems in Hints and Tips section. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Server Support

Let us manage your SME business servers Gone are the days when SME’s could afford a dedicated IT member of staff to look after your companies IT infrastructure. The IT Guys support and maintain Apple, Microsoft Windows and Linux Server-based equipment for numerous Perth-based small/medium sized businesses and organisations. We also supply complete server packages which include a custom-built server, operating systems, UPS, backup, anti-virus and anti-spam solution from trusted international vendors such as Apple, Dell, HP and IBM Let us help you by providing the following Supply, installation and maintenance of Apple, Windows or Linux servers Onsite and remote access support User and file-access management Exchange email configuration and support Security and anti-spam software Backup systems and procedures Terminal server configuration and support Server recovery and rebuilds Scheduled maintenance checks and visits Assistance with migrations to new server-based software Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page