Australian Federal Police virus scam

Please be aware of the following scam which has been around for some time but we have just seen again on a clients computer here in Perth. After a few minutes the following image takes over your PC or laptop and locks you out, rendering your computer inoperable. This is caused by a computer-virus which tries to get you to use purchased credits to pay a fine to the Australian Federal Police of $100 using an online payment system called Ukash. Now it’s important to point out that Ukash, like Western Union, is a legitimate business and they are not associated with this scam. Ukash provides a service for consumers who want to send cash overseas quickly or buy things online using a voucher bought with cash. Ukash is based, as the name might suggest, in the UK and it’s regulated by the Financial Services Authority there. Ukash vouchers are available in set denominations – $20, $50, $100 and so on, up to $500 – at small shops, newsagents, delis and video stores across many countries, including Australia. DO NOT DO PAY ANYTHING, IT IS A SCAM the scammers are trying to steal your money. Our Western Australian government has issued a warning over the missue of Ukash vouchers here And Ukash themselves issue a number of warnings on their own site here Now back to the scam. What appears on your screen says the following: AFP Australian Federal Police Attention! Your PC is blocked due to at least one of the reasons specified below. You have been violating “Copyright and Related Rights Law” (Video, Music, Software) and illegally using or distributing copyrighted content, thus infringing Article 128 of the Criminal Code of Australia. Article 128 of the Criminal Code provides for a fine of 2 to 5 hundred minimal wages or a deprivation of liberty for 2 to 8 years. You have been viewing or distributing prohibited Pornographic content (Child Porn/Zoophillia anr etc.) Thus violating article 202 of the Criminal Code of Australia. Article 202 of the Criminal Code provides for a deprivation of liberty for 4 to 12 years. Illegal access to computer has been initiated from your PC, or you have been… Article 208 of the Criminal Code provides for a fine of up to AUD $100,000 and/or a deprivation of liberty for 4 to 9 years. Illegal access has been initiated from your PC without your knowledge or consent, your PC may be infected by malware, thus you are violating the law On Neglectful Use of Personal Computer. Article 210 of the Criminal Code provides for a fine of AUD $2,000 to AUD $8,00. To remove this virus you need to create a boot-disk using a commercially available virus removal program or a FREE virus removal boot disk program such as AVG Rescue. Related Posts and Articles Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: Australian Federal Police, Ransomware, scam, Ukash, virus

How to fix Skype when it suddenly stops working

Has Skype suddenly stop working for you recently?   We have a fix. Here is what to do A client recently came to us complaining that having been a long-term user of skype, it had recently and unexpectedly suddenly stopped working and just hung there with the message “connecting”. We tried uninstalling, reinstalling. Disabling the firewall and Virus checker (thing recommended by the Skype FAQ) but nothing worked. After a few hours of research we found many, many Skype users complaining that since they had upgraded to Skype version 6.1 … it had stopped working for them and Microsoft were simply burying their heads in the sand and denying that there was a problem (they did the same when they released Windows 8) The solution we found to work was to uninstall skype completely and install an old version. The most relaible version appears to be version 4.2.0.187 which can be found here Once Skype is loaded and working again, goto “Tools” > “Options” > “Advanced” and make sure under “Advanced” you TURN OFF automatic updates, so the problem will not come back again. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: skype

How to remove the “Snap-Do” search virus

The IT Guys have recently come across and fixed a few PCs infected with the SnapDo browser hijacker. If the default page on your browser looks like the above picture, you have it. SnapDo Search will display advertisements and sponsored links in your search results, and may collect search terms from your search queries. It also runs a program called SnapDo.exe in the background which will also cause your computer to run slower, perhaps even become unresponsive. SnapDo is promoted via other free downloads, and once installed it will add SnapDo Toolbar, and change your browser homepage default search engine to search.snapdo.com. SnapDo Toolbar got on your computer after you installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker and when you did so, you will have agreed to change your default browser homepage and default search engine to search.snapdo.com and install the SnapDo Toolbar. Be very careful when installing software because often, a software installer includes optional installs, such as this SnapDo Toolbar. Don’t accept the defaults blindly and opt for the custom installation and deselect anything that is not familiar, especially optional software that you don’t need. Even after changing your default search engine back to Google.com or something else, it will still revert back to SnapDo unless you carry out the following instructions. Step 1 – Uninstall Snapdo.exe Goto the Windows Control Panel and look for the “Uninstall Software” option (found under Control PanelProgramsPrograms and Features in Windows 7). Look for “Snap.Do” by “ReSoft Ltd” and follow the uninstall procedure. While here, also look around for any installed programs not familiar to you and uninstall them also. You may have picked up a number of similar programs recently. Step 2 – Remove Snapdo as your default search engine in your browsers Depending on which browser you use this will differ follow these instructions Step 3 – Remove the SnapDo Toolbar from your browsers Depending on which browser you use this will differ follow these instructions: How to Remove the SnapDo Toolbar from Internet Explorer How to Remove the SnapDo Toolbar from FireFox How to Remove the SnapDo Toolbar from Chrome Step 4 – Remove the SnapDo Toolbar from your browsers Do a full virus scan of your computer using a boot disk. Follow these instructions to do so using AVG Rescue for Free. Step 5 – Cleanup Registry Finally cleanup your registry using any of the Free or paid programs available, click here for details, follow step 7 If you live in Western Australia, please bring your computer, PC or laptop to our office and we will be happy to remove the virus for a small fee. You can contact us here. Otherwise contact your nearest virus removal specialist. Related Posts and Articles Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: search.snap.do, snap-do, snapdo, snapdo toolbar, snapdo.exe

How to remove 99% of computer viruses, malware and adware for FREE

The only effective way of removing computer viruses, malware and adware from your PC, Computer or Laptop is to use a clean “boot-disk” that examines each file on your machine without starting your operating system (such as Windows XP, Vista, 7 or 8). The boot-disk needs to be downloaded and then installed on a CD, DVD or USB memory stick or flash-drive and you need to create these from a reliable and secure source. The IT Guys like many other computer professionals rely on the “AVG Rescue CD” which can be downloaded and installed on a CD/DVD or USB stick for free. Full instructions on how to do this can be found on the AVG site here . or see the videos below: How to create a bootable AVG Rescue CD/USB | AVG Tutorial AVG Tutorial | How to remove infection from PCs using AVG Rescue How to remove the remaining 1% of computer viruses, malware and adware for FREE Some viruses and trojans resist even the attentions of the boot disk… and in this case the only way of removing them is to delete them using the utilities available in the AVG Rescue disk. 1) Manually Remove Malware not automatically healed You will need to know which files require deletion. Sometimes the virus scan report will show the exact path to the virus but most often it is best to delete the whole folder (taking care to ensure it is not a system folder used by the operating system) The following example has been witnessed in more than one PC we have fixed recently. In the above example a whole folder with the path “/Program Files (x86)/TOSHIBA Games/” contained many “Win32/Heur.dropper” threats (Win/Heur is a malicious software that once it is executed has the capability of replicating itself and infect other files and program. It can also corrupt or delete data, erase your hard drive, steal personal information, hijack your screen and spam your contacts) In the utilities section of the AVG Rescue disk is a file manager utility called “Midnight Commander” use this to identify the folder that required removing and delete the necessary file or folder. 2) Install all Windows updates This may seem obvious but without knowing it, viruses on your computer may have been blocking windows updates for many weeks, days or months. Manually run an update by going into the control panel or the windows action center and manually running a windows update. This may mean restarting your computer several times. The dialogue differs between each windows version (Windows 7 example below) You will also need to examine the windows update history. If any updates have “failed” they will need to be manually installed possibly by downloading a special “fix” 3) Remove all unnecessary installed programs In windows control-panel search on “uninstall” and then review all the programs listed as installed. Especially the newer ones. If you find any that are not signed by Microsoft or your Computers Manufacturer and you suspect them as possibly being malicious, then “uninstall them” 4) Clean up your browser add-ons and toolbars Internet browsers are a main source of viruses and malware Cleanup your add-ons, extension and remove all unnecessary search engines, toolbars and applications. You will speed up your internet browsing and stop those annoying popups, spyware and shopping alerts. 5) Clean up your start-up programs Loading 3,4 or 10 programs automatically at windows start-up can take many minutes and seem like your computer is broken or has a virus. It could just need some tidying up. At the command prompt or “Run” open up the command window and type “MSCONFIG” Here you can remove any unnecessary startup programs. 6) Clean up your browser short-cuts Some viruses corrupt your browser short cuts. If you cannot get rid of change the way your browser starts up, it maybe due to a corrupt browser short cut. Remove all shortcuts and re-create from the original program file. 7) Clean up your computers registry Use a free registry cleaner such as “CCleaner” to cleanup your registry entries. Can I purchase the AVG Rescue CD instead of having to create it myself? Yes, please click on the link here. Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: adware, free virus removal, remove viruses

Is an anti-virus program essential?

A current and updated anti-virus program on you computer, PC or laptop is essential to ensure that you are protected from most malware, computer viruses, spyware and adware (Click here for an explanation) However, anti-virus programs are not 100% fool-proof and you can still accidentally pick-up viruses from opening e-mails (especially email attachments), visiting websites, installing new or updating existing programs, browser add-ons or applications.       Computers, PCs and Laptops using the most popular operating systems “OS” such as Microsoft’s XP, Vista, Windows 7 or Windows 8 are the most vulnerable to picking up viruses.               Computers, PCs and Laptops using Apple Macintosh (OSX) or Linux operating systems are less likely to be infected by viruses and as such do not generally require anti-virus software. However, they can still pick up adware and spyware through browsers such as Chrome and Firefox.       If your anti-virus program has expired or is out-of-date YOU WILL PICKUP viruses, malware and adware no matter how careful you are,       … so ensure you update your virus definition database regularly by renewing your paid subscription or installing a reputable anti-virus program such as the paid AVG Internet Security or the equally as good AVG Free edition Click here to find out the difference between FREE and PAID anti-virus programs? Your Anti-Virus program may “warn” you that your computer has been infected but cannot always remove them, even though you will probably see a message informing you that the virus has been “deleted“, “removed“, “healed” or “quarantined“. Whenever you see such a message it is advisable to reboot your machine, update your virus definitions and run a “full-scan” of every file on your machine. This will take many minutes or many hours depending on how much data you have on you machine. There are some viruses called “worms” or “trojans” that are very clever and cannot be removed in this way. The only way to remove such programs is to use a clean “boot-disk” that examines each file on your machine without starting windows. How to remove 99% of computer viruses, malware and adware for FREE Click here for detailed instructions on how to remove 99% of malware and computer viruses for FREE using the AVG Rescue CD/DVD or bootable USB What is the difference between a “Computer Virus”, “Malware”, “Adware” and “Spyware”? “Malware” (short for malicious software) is software used to disrupt computer operation, gather sensitive information, or gain access to private computer systems. Malware includes computer viruses, ransomware, worms, trojan horses, rootkits, keyloggers, dialers, spyware, adware, malicious BHOs, rogue security software and other malicious programs; the majority of active malware threats are usually worms or trojans rather than viruses. (See Wikipedia definition here) The difference between the FREE and PAID versions of the same anti-virus program? The “paid” version of an anti-virus product usually offer two main additions to their “FREE” version. Paid versions are usually easier to use for non-technical users Paid versions offer technical support, online or by telephone. This is not available in the FREE versions. What can I do if I do not have the confidence or the technical expertise to remove the malware/virus myself? If you live in Western Australia, please bring your computer, PC or laptop to our office and we will be happy to remove the virus for a small fee. You can contact us here. Otherwise contact your nearest virus removal specialist. The IT Guys recommend AVG anti-virus products. Click on the banner below to purchase. Written by John Kirkby Tags: anti-virus, avg, avg free, computer virus, free anti virus, malware, trojan horse

Antivirus Security Pro is a SCAM – Here is how to remove it.

If you have seen this on your PC you have a serious piece of “malware” or a “computer-virus” on your PC called Antivirus Security Pro. Antivirus Security Pro is a SCAM and the people running it are after your personal information and credit card number with the aim of emptying your bank account and stealing your identity. Antivirus Security Pro is a fake security scanner which is designed to look like a real antivirus program and encourages the user to buy the full version by displaying false security alerts. Antivirus Security Pro is designed specially to threat computer users and motivate them for buying full version of Antivirus Security pro which is just a bogus software. What actually happens is, you are browsing the web and suddenly you see that Antivirus Security Pro is scanning your computer! You don’t even know how this program got installed into your computer and but your computer is infected! How to remove Antivirus Security Pro 1) Using a computer not affected by the virus, go to the Microsoft site and download “Windows Defender Offline” remembering to download the version that matches your operating system (you can find this out by going to Control Panel > System and Security > System and looking under “System Type“) 2) Burn the program to a CD or DVD 3) Restart your PC using the Windows Defender Offline media. 4) Perform a FULL Scan your PC for malicious and other potentially unwanted software. 5) Remove any malware that is found from your PC. …. and be careful what you download in future 🙂 Related Posts and Articles HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: adware, antivirus, antivirus security pro, backup, bing, cryptolocker, dosearches, mac, malware, microsoft, scam, snapdo, windows defender

Are you being kept updated?

The operating Systems (OS) of any computer running Windows or Mac OS, needs to be constantly updated.     Updates usually take place on a daily basis to maintain security, integrity and the usability of the computer. New bugs and security threats are being discovered daily and just like your virus checker, these threats and bugs have to be fixed before they become vulnerable to a hacker or intruder.   Most updates are scheduled to update-automatically on a daily basis, but that does not mean you are getting the updates. For some unknown reason, Microsoft thinks we all have our PC’s switched on at 3am So the first thing to do to increase your chances of getting regular updates when your PC is switched on is to update the time that windows schedules it’s updates to a time when your PC is most likely to be switched on. Updating Windows XP OS This is how to check that your computer is being kept up to date if you are using the Windows XP operating system XP tells you there are are updates available by displaying a yellow shield in the bottom right hand corner of the screen (this is an enlarged version). Click on the yellow shield and follow the prompts to install updates.               When you shut down your PC you will see this screen whenever there are updates to install. If you RARELY or NEVER shut down your PC you may not be getting these updates. You should shut down your PC at least once a day.           If you have NOT seen either of the above recently, run WINDOWS UPDATE manually by doing one of the following from the Start Menu                                 Or by going to “Control Panel” and then clicking on the windows Update link on the left hand side under “See Also” The locate of windows update differs depending on the version of Windows XP Once updates have been installed you maybe prompted to restart your PC. Press the “Restart Now” button.                                       As above most updates are scheduled to update-automatically at 3am. To increase your chances of getting regular updates when your PC is switched on is to update the time that windows schedules it’s updates to a time when your PC is most likely to be switched on.                         Updating Windows Vista and Windows 7 OS The procedure for Visa and Windows 7 are almost identical as follows: Look uut for the warning flags in the bottom right hand corner of your screen     If you see a flag with a cross or an exclamation mark     hover over the flag and you will get an indication of the problem. Click on the flag to goto the “Action Center” where you will be informed if updates are required.     In the “Action Center” click on “Windows Update” in the bottom left of the window, this will take you to the windows update page.                   You can also access this page through Control Panel > System and Security > Windows Update. This panel allows you to check for updates, view update history and to check for additional updates. Click on “Change Settings” to modify the time you receive updates (see above) If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby Tags: automatic updates, windows 7, windows update, windows vista, windows xp

Updating Computer Operating System (OS)

The Operating Systems (OS) of any computer running Windows or Mac OS, needs to be constantly updated to make them run properly and to prevent virus threats and vulnerabilities. How to update the Apple Operating Systems (OSx, iOS, MacOS) Why do I need to keep updating my iPhone, iPad, Apps and Apple OS?   Are your Apple devices up-to-date?   How to check Mac, iMac, Mini or MacBook for MacOS Updates     How to update iPhone or iPad to iOS 10 using iTunes on Windows 10   How to update iPhone or iPad to iOS 10 using iTunes on an iMac or Macbook   How to switch on Automatic iOS and App updates for iPhone and iPad How to switch on OSx and App updates for iMac/Macbook   How to update the Windows Operating System (Windows 7,8,10) Windows Updates usually take place on a daily basis to maintain security, integrity and the usability of the computer. New bugs and security threats are being discovered daily and just like your virus checker, these threats and bugs have to be fixed before they become vulnerable to a hacker or intruder. Depending on whatever version of windows you are running the windows update procedure is slightly different How to check Windows 7 updates Select the Start button  . In the search box, enter Update, and then, in the list of results, selectWindows Update. In the left pane, select Change settings, and then under Important updates, select Install updates automatically (recommended). Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then select OK.  How to check Windows 8.1 updates Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings  > Change PC settings > Update and recovery > Windows Update. If you want to check for updates manually, select Check now. Select Choose how updates get installed, and then under Important updates, select Install updates automatically (recommended). Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box. Under Microsoft Update, select the Give me updates for other Microsoft products when I update Windows check box, and then select Apply. How to check Windows 10 updates Select the Start  button, then select Settings  > Update & security  > Windows Update . If you want to check for updates manually, select Check for updates. Select Advanced options, and then under Choose how updates are installed, select Automatic (recommended). Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: bug, high sierra, iMac, image, iOS, iPad, iphone, itunes, mac, mac os, macbook, macOS, microsoft, microsoft update, mouse, operating system (OS), recovery, search, storage, uploads, virus, windows, windows 10, windows 7, windows 7 update, windows 7 updates, windows 8, windows 8.1, windows update, windows updates

Top 6 checks to make sure your computer is protected from Viruses and Malware

Just because you have a Virus protection program doesn’t mean your computer is safe.   Many of us ignore the little warning buttons that Windows uses to warn us of potential threats and unless you keep you system regularly updated it is vulnerable to threats which can leave you open to scammers and fraudsters. These flags are warning us that something is wrong and needs your attention. Hover your mouse over the warning sign and you will get a message informing you of the problem. Do not ignore those warnings. Check # 1 – MICROSOFT UPDATE When was windows last updated? Microsoft issue DAILY updates to fix security holes that have been detected and targetted by the latest spammers and virus creators. Miss out on just ONE DAY of updates and your PC could be vunerable to attack. More Details here. Check # 2 – SPYWARE PROTECTION Do you have a Spyware program that is up to date? Do you know how to check if you have one? Check # 3 – VIRUS PROTECTION is your Virus Protection up to date? Do you know how to check it is or not? Check # 4 – PLUGINS If you use Internet Explorer are you using a secure version? If your still using IE6 or IE7 your vulnerable to spma and virus attack plus you will be unable to browse a large number of sites. Check # 5 – INTERNET EXPLORER Is Internet Explorer running any malicious plug-ins? Check # 6 – FULL SCANNING FOR VIRUSES Run a FULL SCAN at least monthly for viruses and malware instead of the normal Quick-Scan?   Related Posts and Articles Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: computer virus, cryptolocker, malware, Ransomware, spyware, trojan

Windows Live Mail and Windows Live Writer cannot open attachments ?

Are you suddenly unable to open .doc and .docx attachments? Has your Windows Live Mail suddenly stopped allowing you to open attachments such as those ending with .doc and .docx?     Have you suddenly been unable to open .doc and .docx files from your computer using Windows Live Writer? Well correct me if I’m wrong but I suspect this has been caused by a Microsoft update and is a callous marketing attempt by Microsoft to have you purchase Microsoft Office. This may happen to anyone running “Windows Essentials” which probably came bundled free with your PC or Laptop. Windows Essentials comes with two programs “Windows Live Mail” and “Windows Live Writer” My clients PC and Windows Live mail was working fine until 12th September 2013, from when she was unable to open any such attachments from mail or from her Writer program and was prompted to purchase a copy of Microsoft Office. We solved the problem on her computer by finding a document with .doc or .docx and right-clicking it, selecting “open with” and then “default program” and “Microsoft Office Client Virtualization Handler” and repeated this on the .doc and .docx files. From then on she could open the files on her desktop using the “Windows Live Writer” program installed. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: windows essentials, windows essentials 2012, windows live writer, windows mail live

Windows crashed by auto-update has slowed my PC down

Damn you Windows auto-update!!!!!! How many times have you been in the middle of a long document or program when BANG…….. windows starts to shut down due to an auto-update ………….. ARGGGGGG so frustrating, let’s hope the Word autosave was working? Recently this happened to a Windows 7 PC I was working on which just crashed without any warning but I later found out it was trying to perform a shutdown and auto-install a windows update. When the PC rebooted it was very very slow and took an age to start up. When I tried to restart the PC I noticed a warning symbol on the “Shutdown” button (see below) The mouseover message on the button said “Installs updates and then shuts down your computer“, so the restart had not installed the updates and the system had been left “hanging“. It took another 2 restarts to have all the updates fully installed and the PC return to normal. The updates are KB2760588 KB2760583 KB2760411 Which appear to have been installed at least three times on 12 September 2013 One solution is to try uninstalling the patches Control Panel > Programs > Programs and Features > Installed Programs > Uninstall a program locate the three patches, uninstall them and reboot and see if that fixes the problem. Hopefully Microsoft will make up, reads their own complaint blogs and do something about the problem. Someone in Microsofts quality department needs a kick-up-the-arse for this update release for sure. See also http://www.infoworld.com/t/microsoft-windows/microsoft-botches-still-more-patches-in-latest-automatic-update-226594 If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby Tags: auto-update, crashing, windows

Lost your windows 7 password? We can help

For obvious security reasons Microsoft Windows does not make it easy to get around the password protection on a PC, Computer or Laptop. Unfortunately if someone has maliciously changed your password or you’ve just had a seniors-moment and forgot it completely Windows 7 does not give you a way of recovering or changing it. We can help. As long as you can prove that the computer or laptop legitimately belongs to you, we can reset your passwords and give you access once more. It’s not an easy process and does require detailed knowledge at the command-line, so we are not going to offer a self-help guide for this one. If you’ve been locked out of your computer because you’ve forgotten your passwords or someone has changed them without your knowledge, Call us. We CAN help, guaranteed 100% If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby Tags: lost password, password recovery, windows 7

The Top 4 ways to store your data in the cloud for FREE

We name the Top 4 ways to store your data in the cloud for FREE (in August 2013) If you are looking for offsite storage and backup for your data, photos, music, documents etc. these 4 solutions offer you similar features but with varying amounts of storage. As you can see from the table below, once you get beyond the FREE storage limit, the prices for extra storage can start to be expensive. The following free storage limits and prices for additional storage were current in August 2013, but click on the links to each option to find out the latest deals for yourself (and please update the blog by leaving a comment). August 2013 Name FREE Storage Extra Storage Google Drive 15 GB extra 100 GB $4.99/month Microsoft Skydrive 7 GB extra 10 GB $20/year Apple iCloud 5 GB extra 10 GB $21/year Drop Box 2 GB extra 100 GB $99/year As a business we use Google Drive to store all our company records such as documents, spreadsheets, images, brochures, presentations etc. And now use the FREE and built in tools such as “Document” “Spreadsheet” “Presentation” and “Drawing” rather than Microsoft Office. We collaborate on documents with contractors and colleagues all over the world in real-time. If your an avid Word/Excel addict, simply configure the default storage directory to your local Google Drive on your PC and they will be synced automatically in the Google Drive cloud. Personally I use the Apple iCloud service to backup and share data among my Apple devices such as my iPhone, iPad and iMac. My pictures, music, contacts are stored automatically and my data backed up to be used on those devices anywhere in the world. If your a Microsoft geek with a Windows PC, Microsoft Phone etc Then Skydrive is probably for you and offers similar storage deals and pricing to Google Drive. The interface and workings appear to be a copy of drive. Drop box was the original “cloud” solution but is now struggling to stay in touch with the big three but it still has an army of loyal fans. As well as these four there are hundreds of cloud storage offerings. Just do a search for “Cloud Storage” … a Google Search of course 🙂 If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby Tags: cloud, free, top 4 ways

PPC Advertising v Search Engine Optimisation (SEO)

We can have your website listed at #1 in Google Searches for your preferred phrase or keyword within 7 days using PPC Advertising. You’ve put a lot of time, effort and expense into putting together your website. But is anyone visiting your site or finding it from an internet search? If not, it’s been an expensive and time consuming exercise with no return on your investment. There are many, many great websites out there that look fantastic and are full of useful information and great products. Thousands more are added every day, so there is a lot of competition to being seen in search results and to attain the exclusive #1 position in Google Rankings. No doubt you are already being bombarded by SEO companies (Search Engine Optimisation)  from around the world, claiming they are “the world’s best SEO company” and can guarantee you a “#1 Google listing”  (if you live in Perth you may have also noticed some very large billboards and expensive cars advertising the same message). SEO is the new snake-oil and SEO Companies are the new snake-oil-salesmen SEO companies usually want to charge you a lot of money initially with large ongoing monthly fees to maintain your ranking and with no guarantee of sucess. An alternative to SEO is PPC Advertising. PPC adverting sounds expensive, but it need not be if implemented correctly. The IT Guys have been utilising PPC Advertising in the form of Google Adwords and Bing Adwords, ourselves and on behalf of our clients for many years and getting highly qualified and filtered traffic to their websites for as little as 15c per lead (click)… hence the term PPC (pay-per-click). When SEO service companies talk of a #1 ranking in Google, they are talking about having your site or product appear in the #1 “Organic”  listing or position (unpaid) when users search for your company, product or service on their computer, phone or device. You can spend weeks or months and thousands of dollars getting your web page to #1 organically using SEO, only to find there are already one to three paid advertisements (PPC Advertising) above your very expensive Organic listing. What you have effectively paid for is a #2 to #4 listing. And it does not end there. Keeping your #1 organic ranking is an ongoing, expensive and time consuming exercise. SEO companies will tell you that Google and Bing users don’t look at advertisement but they are very wrong. We’ve been using PPC ourselves very successfully over the years and Google and Bing are making millions of dollars per day out of the service, they don’t make any money for organic listings. Organic listings make money for the SEO companies mainly. The only guaranteed way of getting your company, preferred search term or phrase to #1 or at least a first page ranking, is to pay for it using Google Adwords or Bing Adwords.   For only a few hundred dollars we will set you up with the necessary tools to get you going and have your advertisements listed. We will also teach you how to maintain and monitor the PPC service on an ongoing basis. We don’t charge ongoing monthly fees and you can always get free advise and help from your assigned Google account manager. However, if you wish us to provide ongoing assstance, help and monitoring of your account, we are happy to quote you for that also.   SEO Services v PPC Advertising SEO Services PPC Advertising Lead in Time to implement SEO Services v PPC Advertising Google and Bing refresh there listing once a month, so an initial listing would only happen between 1 and 30 days. SEO Techniques rely on linking to other sites and may not become apparent for 1 to 2 months As soon as Adwords accounts have been setup, PPC advertising can commence. This can be as quickly as 1 day. Lead in Time to make changes Required changes/tweaks made to fix mistakes or improve the listing will not become apparent for another 30 days (from date of change) Keywords can be instantly added and the changes to your adverts will take effect within an hour of implementation. (24 hrs for changes to advertisements) Ongoing Time/Costs Algorithms used to rank websites are constantly evolving and changing. A #1 listing last week, may slip to #20 within days. This requires constant changes and updating links etc which the SEO company will have to carry out meaning you have ongoing costs that may or may not improve your listing. As above, changes can be made instantly at any time, by your PPC Consultant or yourself. Your ranking can also be changed by either increasing or decreasing your keyword bids or budget. This can be carried out yourself or by a PPC Consultant. Can I switch listing on/off when not needed? Once listed, the site is very difficult to remove from the listing. If you are very busy and you’d rather not receive more enquiries (maybe your going on holiday for some time) you cannot simply pause or turn off an organic listing. You have full and instant control over your PPC advertising account. In can be paused or switched off within minutes. It can be configured to only display on certain days during certain time periods and to very specific geographical locations. Can I quickly list a new website? Google/Bing do not like new websites – Trying to get a website listed that is under 12 months old is almost impossible using SEO techniques Once the Adwords account has been approved and the Credit Card verified, advertising can usually commence within 24 hrs. How we work Time Line Approx Hours Activities Day 1 – 3 1 – 2 hrs Examine existing site title and header, create keyword report, agree with client on target keywords, phrases, audience, budget. Implement Adwords, Analytics, Webmaster Tools and establish baseline to measure against. Day 4 – 7 15 mins Agree with client, switch PPC advertising on. Day 14/21 1 hr […]

Computer Virus and Spyware Removal

We specialise in the complete removal of Computer Viruses, Malware, Spyware and other malicious and unwanted programs from your PC, Laptop or Macintosh Is your computer acting strangely and has become unresponsive? Are your friends getting spam from you? Are strange “popup” windows appearing randomly? Is your computer reporting programs or data no longer exists? Have you stopped receiving windows updates? Has your Anti-virus or Firewall switched itself off? Is your computer very slow or not starting properly? If you answered “Yes” to any of the above questions, chances are your PC, Laptop or Macintosh has probably become infected with a “Computer Virus” or “Spyware” (collectively known as Malware) and needs to be removed immediately. Some viruses are merely annoying (popup windows and advertising) others may stop your machine from working properly such as connecting to the internet or slowing it down. Others can corrupt your data or encrypt your data and then hold you to ransom until you pay the creator a sum of money (this is known as “Ransomware“). However the most dangerous ones are those that simply hide undetected and send personal details such as your bank details and passwords to the criminals who developed them. These are known as “Trojans” after the Trojan horse employed by the Spartans in ancient times. There are no quick-fixes when it comes to computer virus removal There are many programs for download both FREE and PAID that claim to get rid of 100% of all know viruses. DO NOT BELIEVE THAT CLAIM . Most of them actually give you MORE viruses. The ONLY reputable Anti-virus makers are AVG, McAfee, Symantec, Norton’s, Avira, Trend, Kaspersky but none of these programs will remove a virus …… they merely detect a computer virus before they activate. One of the few programs that does remove Malware and Viruses is called MalwareBytes but even that will not remove 100% of all viruses but is excellent at removing Spyware and Adware. Do not believe Mobile Computer Technicians that visit you at your home and claim to remove viruses in an hour or two. You can do the same as them for FREE by downloading a FREE copy of Malwarebytes. For a THOROUGH virus check and removal we need to have your computer for 4 to 24 hours and we will use two or three programs including a RESCUE DISK … that removes dangerous viruses such as Trojan’s by scanning every file on your PC using a non-windows operating system such as Ubuntu. The IT Guys (WA) use a unique in-house 12 step process that as well as removing viruses, checks and updates browsers, operating systems, browser add-ons, browser toolbars, anti-virus programs, anti-spyware programs, search-engines, non-essential programs, PUPs, Registry entries, Short-cuts and emails. Only by using such techniques can we guarantee that 100% of computer viruses have been removed. This is why we need you to bring your PC, Macintosh or Laptop to our office as the process cannot be done properly with a brief home-visit. By bring your infected computer, PC or Laptop to our Subiaco repair center we will save you up to 50% compared to the average call-out mobile Geek Computer Technician who will charge a minimum of $150 and not do a thorough job. Computer Viruses, Malware or Trojans are created by criminals or anarchists with the intention of disrupting your activities or more seriously trying to steal your passwords, bank account details or identity. Every PC or Laptop (not so much Apple products) needs to be protected by an Anti-virus program (Norton, McAfee, Symantec, AVG etc) and updated regularly to protect you from such attacks. However these programs cannot guarantee your safety 100% and if your system becomes infected, urgent steps need to be taken to fix the problem. If your Virus Checker is out of date it needs to be replaced or renewed to stop viruses returning to your computer. If you suspect your PC has become infected with a virus, please contact us   Call now for your FREE Advice and a quotation to remove the virus Remember that prevention is always better than cure. We can advise you on easy, inexpensive ways of protecting your PC. Give us a call today for some free advice. Thorough Virus removal can take between 4 to 24 hours to run the scans but we only charge 1 or 2 hours of a technicians time.    Please review our recent blog posts related to Virus removal Is an anti-virus program essential? Australian Federal Police virus scam How to remove 99% of computer viruses, malware and adware for FREE Why pay for AntiVirus software when you can legally use it for FREE Top 6 checks to make sure your computer is protected from Viruses and Malware Antivirus Security Pro is a SCAM – Here is how to remove it. Computer Ransom Lockout – new twist to Microsoft Support telephone scam If you get a phone call from Microsoft – It is a SCAM… this is what to expect How to remove the “dosearches” search virus  How to remove the “Snap-Do” search virus Antivirus Security Pro is a SCAM – Here is how to remove it. Tags: anti-virus, computer virus, malware, malware removal, virus removal