Problems with Apple Mail and Bigpond? You are not alone.

We have recently had several Bigpond users experiencing problems sending mail using Apple Mail. But we have a solution. We fixed the problems by removing the mail account and then adding it back. However, before attempting this we suggest you firstly backup or export you mail file. If your not confident in doing it yourself, contact us, we can help you fix remotely from only $33 per 15 minutes. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Obsolete or Vintage Macs over 5 years old and needing a fix? Apple are not interested!!

Apple and Apple Authorised service centers have been told not to repair any iMac, Mac, Air or Macbook over 5 years old (Vintage or Obsolete) Although we are not privy to Apple’s reasoning, due to the fact that recent models have been designed NOT to be upgradable, we are under the impression that Apple would like you to buy a new Apple computer at least every five years. Apple’s trade-in Service “Apple Giveback” Luckily for you The IT Guys (WA) are not restricted by this, even though we employ qualified and authorised Apple technicians, so we can work on Apple computers of any age and specialise in repairing and upgrading “vintage” and “obsolete” (over 5 years old) Mac Computers and Laptops. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page iMac Upgrades – Apple iMac Upgrades So if you live in Western Australia and you would like to repair or upgrade your Apple computer, bring it, mail it or courier it to The IT Guys, 315 Rokeby Road, Subiaco, Western Australia. Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades SSD Upgrade Prices for Apple iMac (pre 2012) SSD Upgrade Prices for Apple Macbooks (pre 2012) Mac Mini Repairs – Apple Mac Mini Repairs How to speed up your Apple Mac by 400% MacBook Air Repairs – Apple MacBook Air Repairs SSD Upgrade Prices for current Apple iMac (post 2012)  

SSD Upgrade Prices for current Apple iMac (post 2012)

SSD Upgrades to your Apple iMac (aka “Tapered Edge” Aluminum iMac¹) can increase it’s life, capacity and speed and make it run like new .   From 2012 to the current model, Apple have been supplying iMac with a combined SSD/ HDD known as a “fusion drive” which is in essence a small SSD combined with a 1TB or larger HDD. The small SSD is used to run the OS and so they started quicker but unfortunately, the size of each new Mac OS update gets larger and larger and requiring more space. The only way to upgrade a fusion drive is to replace the whole drive with an SSD (replace the mechanical, slow HDD with a purely solid-state drive) SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple   ¹Tapered Edge Aluminum iMac “Tapered Edge” Aluminum iMac models 2012, 2013, 2014 and 2015 have a sharp tapered edge around the display. They come in two sizes, 21.5″ and 27″. Regardless of release date, these systems can be identified collectively by model numbers A1418 and A1419. See Also Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

SSD Upgrade Prices for Apple Macbook Air (Late 2010 onwards)

SSD Upgrades to your Apple Macbook Air (Late 2010 onwards) can increase its life, storage capacity and speed and make it run like new.   From late 2010 to the current model, Apple have been supplying Macbook Air with small SSD drives (64GB, 128GB etc) With todays larger OS many people find themselves running out of disk space. If a MacBook Air runs out of disk space performing an update, it can render the computer unusable. So before upgrading to a new OS, it is wise to have at least 20GB of free disk space. Below are our prices to replace and install the current SSD with a larger capacity SSD Prices Please call. Due to exchange rate fluctuations with USD, these prices are changing daily. Please contact us as detailed below to confirm order and pay deposit. Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

SSD Upgrade Prices for Apple iMac (pre 2012)

A simple upgrade of pre-2012 Apple iMac (aka “Aluminum” iMac¹) can increase it’s speed by 400% and make it run like a new model. If your iMac computer was purchased prior to 2012, then you’re probably noticing how slow it has recently become, on startup and in general use. How often are you seeing the apple “spinning wheel” as you open applications? Unfortunately, the size of each new Mac OS update gets larger and larger and the more work your hard disk (HDD) has to do to load the programs. If your computer is a pre-2012 model then it is most likely to have a conventional Hard-Disk-Drive (HDD) , which is now more than 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (Solid-State-Drive) which is what Apple started to do on most of it’s post 2012 models. SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD ¹Aluminum iMac (2007-2012) “Aluminum” iMac models shipped from 2007 until 2012. These systems are made of aluminum but have flat, thick sides rather than a sharp tapered edge around the display. These models can be identified by model numbers A1224 and A1225 (20-Inch and 24-Inch displays, respectively, with a black plastic back) and A1311 and A1312 (21.5-Inch and 27-Inch displays, respectively, with an aluminum back).  

SSD Upgrade Prices for Apple Macbooks (pre 2012)

A simple upgrade to your pre-2012 MacBook can increase it’s performance by 400% and make it run like a new model. If your Macbook (Pro or Air) was purchased prior to 2012, then your probably noticing how slow it has recently become, on startup and during general use. How often are you seeing the apple “spinning wheel” as you open applications? Unfortunately, as the size of each new Mac OS update gets larger and larger the more work your hard disk (HDD) does to load the programs. If your computer is a pre-2012 model then it most likely contains a conventional Hard-Disk-Drive (HDD) , which is now more than 4 years old and has a 50% chance of failing and slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (Solid-State-Drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. Prices To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found underneath a Macbook or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Aluminum 13-Inch “Unibody” MacBook Pro (starting June 8, 2009) Pre-Unibody” MacBook Pro (white and black polycarbonate MacBook models) Latest Prices Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

SSD Upgrade Prices for Apple Macbook Pro Retina (2012 onwards)

SSD Upgrades for Apple Macbook Pro Retina (Late 2012 onwards) can increase its storage, capacity and performance and make it run like new. From 2012 to the current model, Apple have been supplying the Macbook Pro with relatively small SSD drives (128GB etc) With todays larger OS many people find themselves running out of disk space, especially after installing a new OS. If the retina runs out of disk space performing an update, it can render the computer unusable. So before upgrading to a new OS, it is wise to have at least 20GB of free disk space. Prices To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBooks or the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Please contact us as detailed below to confirm order and pay deposit. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Apple Macbook Pro Retina (2012 onwards) “Retina Display” MacBook Pro 2012, 2013, 2014, and 2015 MacBook Pro models that are crafted from a single piece of aluminum and have a 13-Inch or 15-Inch “Retina Display.” These notebooks do not have a name on the display bezel (they only have “MacBook Pro” text on the bottom of the notebook). They also lack an optical drive, so collective identification is possible by these two points alone. However, they additionally can be spotted by model numbers A1398, A1425 and A1502. Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD

How to Fix Apple Spinning Wheel of Death (SWOD)

What is the cause of the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” and how can it be fixed? Apple even refer to it as a “spinning wait cursor“ The IT Guys (WA) repair iMac’s, Macbooks and Mac Mini’s daily that are brought to us because they have been rendered useless due to SWOD. Our Certified Apple Engineers can quickly diagnose and fix the issue by bringing your device to our workshop in Subiaco. What causes the SWOD? The spinning wheel (SWOD) usually appears when an Application or process has become un-responsive or frozen. This can usually be fixed by Forcing the Application to Quit by clicking on the Apple symbol in the top left and then choosing “Force Quit” or by pressing Command-Option-Escape, select the suspected unresponsive application and selecting the “Force Quit” button. How to fix the SWOD? Restart Application – If you are lucky, the application will quit or you can use Force-Quit (see above). Once the application is  is relaunched it may have corrected itself. Uninstall and Reinstall Application – If the Application continues to be unresponsive, uninstall and reinstall the Application to see if that fixes the issue. You can uninstall most applications by simply dragging them to the Trash. Reinstall OSx. If reinstalling the application fails to correct the problem, the only solution maybe to reinstall the entire Operating System (OSx) and Applications, that is provided that the underlying cause of the problem is software and not hardware related. Make sure you make a complete Time-machine backup before attempting this.Unfortunately, only a certified Apple Technician with the correct testing tools will be able to diagnose if the problem is hardware related or not. Repair or Replace Hardware. The SWOD can be caused by failing hardware such as a faulty hard-disk-drive (HDD), memory (RAM) or main circuit board (motherboard), graphic card, power-board etc. etc. Only a certified Apple Technician with the correct testing tools will be able to diagnose if the problem is hardware related or not. Upgrade RAM or HDD. Some memory-hungry applications need 8 or 16 GB RAM to work properly. Early model Macs only came with 2 GB or 4 GB RAM. Upgrading RAM to 8/16 GB may fix the SWOD problem. Upgrading the HDD to an SSD will increase your overall speed by up to 400%, consider an SSD upgrade if your HDD drive is over 4 years old. Check for Viruses and Malware. Yes, Macs DO get viruses. If the problems appears not to be hardware related, the problem could also be a Computer Virus or Malware. A thorough scanning and removal of suspect applications maybe a fix. Reduce the number of open Applications. Good housekeeping may help. Do not have open unnecessary applications, especially if you have limited RAM. (see 6 below) Install latest OSx Update. A recent OSx update may have also caused the problem, contact The IT Guys (WA) or consult the Apple support forums, they may help you realise this. You may have to wait until the problem has been rectified by Apple with the release of a new OSx patch or update. Signs your Mac Has a corrupt OS A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as OS X El Capitan or MacOS Sierra. You may see the following and not be able to reach the login screen.   If you see an image such as the above when starting the Apple computer and it does not progress or go away, the OSx patch or upgrade has not been successful and will need to be re installed completely. See Also iMac Upgrades – Apple iMac Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades Mac Mini Upgrades Windows PC’s Upgrades Windows Laptop Upgrades Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Mini Repairs – Apple Mac Mini Repairs

Mac Mini Repairs required in Perth? Is your Mac Mini not starting or behaving poorly? The IT Guys specialise in repairing all Apple Mac Mini in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Mac Mini is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Mac Mini will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. Common Apple Operating System Issues Many common type of Mac Repairs are problems associated with the Operating System  (OSx or MacOS) which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death or kernel-panic. A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as MacOS High Sierra or Mojave If you see an image such as this (above) and it does not progress or go away, the OSx upgrade has not been successful and will need to be re installed completely. It could be as simple as not having enough RAM for the latest OSx or your older computer may not be compatible with the latest OSx. Upgrading the OS on an old HDD can be enough to make the HDD fail. Only by bringing in the computer for Testing & Assessing (see above) can the issue be properly diagnosed and repaired   We fix any of the following Macintosh operating systems from  Mac OS X v10.0 (Cheetah), Mac OS X v10.1 (Puma), Mac OS X v10.2 (Jaguar), Mac OS X v10.3 (Panther), Mac OS X v10.4 (Tiger), Mac OS X v10.5 (Leopard), Mac OS X v10.6 (Snow Leopard), Mac OS X v10.7 (Lion), OS X v10.8 (Mountain Lion), OS X v10.9 (Mavericks), OS X v10.10 (Yosemite), OS X El Capitan, MacOS Sierra, MacOS (High-Sierra) to the latest MacOS v10.14 (Mojave) Many problems can be fixed yourself, here are some self-help guides to common problems:  …..see more here in Hints and Tips section See Also iMac Upgrades – Apple iMac Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades Mac Mini Upgrades Windows PC’s Upgrades Windows Laptop Upgrades Mac MINI Models Repaired and […]

How to speed up your Apple Mac by 400%

A simple upgrade to your Apple iMac or MacBook can increase it’s performance by 400% and make it run like a new model. We show you how. When you buy or test a new Mac the first thing you notice is how quickly it starts up and the absence of the “spinning-wheel“. The reason newer Macs start so quickly is because they have a Solid State Hard Disk Drive (SSD) combined with a HDD drive known as a fusion-drive, rather than the conventional Hard Disk Drive (HDD) that was standard on iMacs prior to late 2012 and MacBooks prior to mid 2012. You may remember a few weeks ago you put a 1TB ssd and more ram into my 2010 27″ iMac. This email is just to let you know that I am really happy with the results. The iMac is now faster than my late 2013 laptop, which was top of the line with an SSD when I bought it. Definitely happy I upgraded and didn’t buy a new iMac. Murray October 2016 The following is a video of a 2011 iMac loading El Capitan OSx. It takes 44 seconds. It’s like watching paint dry? The same model iMac with a 1 TB Samsung SSD, takes only 17 seconds, just like a new iMac. If your Mac computer was purchased prior to 2012, then your probably noticing how slow it has recently become, on startup and in general use. how often are you seeing the apple “spinning wheel” (see above) as you open applications? Unfortunately, the size of each new Mac OS update gets larger and larger and the more work your hard disk (HDD) has to do to load the programs. If your computer is a pre-2012 model then it is most likely to have a conventional HDD, which is now > 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. The conventional wisdom to speed up a computer is to increase the RAM but that only works if you have 2GB of RAM or less or your gaming or running video editing or high intense graphic programs. True speed and performance is gained by replacing the old HDD with a SSD (solid state drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no working parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. Adding extra RAM also increase the speed of certain memory hungry programs that do a lot of processing such as video and image editing and rendering programs including Auto CAD, iMovie and Final Cut Pro but generally will not be noticeable if you already have 4GB or 8GB of RAM. If you would like a quote to upgrade your Mac, iMac, Macbook, Pro or Mac Mini please send an email to support@itguyswa.com including the serial number of the device. Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Apple iOS 10 now available, but be careful how you install it

Apple’s latest and greatest iOS (operating system) has just become available (13 Sept 2016). Should I update to it? Apple’s latest iOS update has just come available as on 13th September 2016, featuring a huge amount of new features and fixes. However, unlike previous updates, this one is particularly large and even Apple do not advise making the charge before backing up your iPhone or iPad first. Now the problem Apple do not realise is that many, many iPhone/iPad users have NEVER backed-up their device, have no idea how to do so and have NEVER synced or even connected it to iTunes on an iMac or MacBook or even a Windows PC/Laptop using the supplied USB lead, If the update goes wrong…. you are in danger of wiping all the data from your iPhone or iPad. Updating via Apple iTunes is strongly recommended. Before attempting the upgrade Apple strongly advise you to BACKUP your data using iTunes rather than attempting the upgrade directly through your device. What is iOS 10? Do I want it or need it?   How to update iPhone or iPad to iOS 10 using iTunes on an iMac or Macbook   How to update iPhone or iPad to iOS 10 using iTunes on Windows 10   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

MacBook Air Repairs – Apple MacBook Air Repairs

MacBook Air Repairs required in Perth? Is your MacBook Air not starting or behaving poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Air in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Air is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are glued to the case. Removing these glued batteries […]

iMac Repairs – Apple iMac Repairs

iMac Repairs required in Perth? Is your iMac running very slow, not starting or behaving  poorly?   The IT Guys specialise in repairing all iMac computers in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple iMac is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple iMac will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU can be replaced on iMacs under 5 years old by Apple. Older models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. Older iMac models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. Common Apple Operating System Issues Many common type of Mac Repairs are problems associated with the Operating System  (OSx or MacOS) which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death or kernel-panic. A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as MacOS High Sierra or Mojave If you see an image such as this (above) and it does not progress or go away, the OSx upgrade has not been successful and will need to be re installed completely. It could be as simple as not having enough […]

Is your Apple Mac, iMac or MacBook running slow?

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (OSx) and Apps updated to avoid security, compatibility and speed issues. Does your Apple Computer appear to be running slower than normal? We get many complaints such as this, quite often the problem is solved by upgrading the hardware (More RAM, Upgrading the HDD to an SSD) see How to speed up your Mac also refer to our guides Are your Apple devices up-to-date? and How to update Apple Mac, iMac or MacBook Quite often overlooked is an OSX upgrade failure. You may well think you’ve upgraded to the latest OSx, but if it failed part way through, it may need to be reinstalled. Follow these steps. Go to “System Preferences” And selecting “App Store”     App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Yosemite or El Capitan Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” If your updates have failed or stalled, you may see a window like this And in very small RED lettering under the progress bar, an error message. If this happens, try the update again and again until it has been successful It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads. You can avoid this constant “update” merry-go-around by simply doing the following: How to switch on Auto OSx and App updates for iMac/Macbook   If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Prices for our iOS health-check and backup service for Apple devices starts at $30 for a 15 minute session.   Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

Why do I need to keep updating my iPhone, iPad, Apps and Apple OS?

In the last 2 weeks of October 2015, Apple had issued a number of updates for their devices and computers that need to be applied to protect your security and keep your programs and Apps working? We show you how to check if you have the latest OS update and how to set this up to be automatic in the future. As of  October 26th 2015 the current Apple Operating Systems are as follows : iPhone, iPad For the iPhone and iPad the latest version is 9.1 …. Check your iOS version on iPhone or iPad by clicking on “Settings” > “About” > “Versions” or “Settings” > “General” > “Software Update” HOW TO UPDATE APPLE IPHONE AND APPLE IPAD Ensure you get iOS updates AUTOMATICALLY by following the instructions here: HOW TO SWITCH ON AUTO iOS AND APP UPDATES FOR iPhone and iPad   iMac, Macbook Pro, Macbook Air, Mac Mini For all other Apple Computers running OSX  such as iMac, Macbook Pro, Macbook Air, Mac Mini etc as of October 2015, the latest OSx version is 10.11.1  …..Check your OSx by clicking on the “Apple” symbol in the top left of the desktop and then “About This Mac” HOW TO UPDATE APPLE MAC, IMAC OR MACBOOK Ensure you get OSx updates AUTOMATICALLY by following the instructions here: HOW TO SWITCH ON AUTO OSX AND APP UPDATES FOR IMAC/MACBOOK   If your Apple devices are NOT showing the current versions, please update them ASAP and switch on Automatic Updates so your device does not fall behind again in the future If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Prices for our iOS health-check and backup service for Apple devices starts at $30 for a 15 minute session. Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page