SSD Upgrade Prices for current Apple iMac (post 2012)

SSD Upgrades to your post 2012 Apple iMac (aka “Tapered Edge” Aluminium iMac¹) can increase it’s life, capacity and speed and make it run like new .   From 2012 to the current model, Apple have been supplying iMac with a combined SSD/ HDD known as a “fusion drive” which is in essence a small SSD combined with a 1TB or larger HDD. The small SSD is used to run the OS and so they started quicker but unfortunately, the size of each new Mac OS update gets larger and larger and requiring more space. The only way to upgrade a fusion drive is to replace the whole drive with an SSD (replace the mechanical, slow HDD with a purely solid-state drive) SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the base of the stand on iMacs or click on “About this Mac“.   Where can I locate my Mac Serial Number?   Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple ¹Tapered Edge Aluminium iMac “Tapered Edge” Aluminium iMac models 2012, 2013, 2014 and 2015 have a sharp tapered edge around the display. They come in two sizes, 21.5″ and 27″. Regardless of release date, these systems can be identified collectively by model numbers A1418 and A1419. See Also Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

SSD Upgrade Prices for Apple iMac (pre 2012)

A simple upgrade of pre-2012 Apple iMac (aka “Aluminum” iMac¹) can increase it’s speed by 400% and make it run like a new model. If your iMac computer was purchased prior to 2012, then you’re probably noticing how slow it has recently become, on startup and in general use. How often are you seeing the apple “spinning wheel” as you open applications? Unfortunately, the size of each new Mac OS update gets larger and larger and the more work your hard disk (HDD) has to do to load the programs. If your computer is a pre-2012 model then it is most likely to have a conventional Hard-Disk-Drive (HDD) , which is now more than 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (Solid-State-Drive) which is what Apple started to do on most of it’s post 2012 models. SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

SSD Upgrade Prices for Apple Macbooks (pre 2012)

A simple upgrade to your pre-2012 MacBook can increase it’s performance by 400% and make it run like a new model. If your Macbook (Pro or Air) was purchased prior to 2012, then your probably noticing how slow it has recently become, on startup and during general use. How often are you seeing the apple “spinning wheel” as you open applications? Unfortunately, as the size of each new Mac OS update gets larger and larger the more work your hard disk (HDD) does to load the programs. If your computer is a pre-2012 model then it most likely contains a conventional Hard-Disk-Drive (HDD) , which is now more than 4 years old and has a 50% chance of failing and slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (Solid-State-Drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. Prices To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found underneath a Macbook or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Aluminum 13-Inch “Unibody” MacBook Pro (starting June 8, 2009) Pre-Unibody” MacBook Pro (white and black polycarbonate MacBook models) Latest Prices Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

SSD Upgrade Prices for Apple Macbook Pro Retina (2012 onwards)

SSD Upgrades for Apple Macbook Pro Retina (Late 2012 onwards) can increase its storage, capacity and performance and make it run like new. From 2012 to the current model, Apple have been supplying the Macbook Pro with relatively small SSD drives (128GB etc) With todays larger OS many people find themselves running out of disk space, especially after installing a new OS. If the retina runs out of disk space performing an update, it can render the computer unusable. So before upgrading to a new OS, it is wise to have at least 20GB of free disk space. Prices To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBooks or the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Please contact us as detailed below to confirm order and pay deposit. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

How to speed up your Apple Mac by 400%

A simple upgrade to your Apple iMac or MacBook can increase it’s performance by 400% and make it run like a new model. We show you how. When you buy or test a new Mac the first thing you notice is how quickly it starts up and the absence of the “spinning-wheel“. The reason newer Macs start so quickly is because they have a Solid State Hard Disk Drive (SSD) combined with a HDD drive known as a fusion-drive, rather than the conventional Hard Disk Drive (HDD) that was standard on iMacs prior to late 2012 and MacBooks prior to mid 2012. You may remember a few weeks ago you put a 1TB ssd and more ram into my 2010 27″ iMac. This email is just to let you know that I am really happy with the results. The iMac is now faster than my late 2013 laptop, which was top of the line with an SSD when I bought it. Definitely happy I upgraded and didn’t buy a new iMac. Murray October 2016 The following is a video of a 2011 iMac loading El Capitan OSx. It takes 44 seconds. It’s like watching paint dry? The same model iMac with a 1 TB Samsung SSD, takes only 17 seconds, just like a new iMac. If your Mac computer was purchased prior to 2012, then your probably noticing how slow it has recently become, on startup and in general use. how often are you seeing the apple “spinning wheel” (see above) as you open applications? Unfortunately, the size of each new Mac OS update gets larger and larger and the more work your hard disk (HDD) has to do to load the programs. If your computer is a pre-2012 model then it is most likely to have a conventional HDD, which is now > 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. The conventional wisdom to speed up a computer is to increase the RAM but that only works if you have 2GB of RAM or less or your gaming or running video editing or high intense graphic programs. True speed and performance is gained by replacing the old HDD with a SSD (solid state drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no working parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. Adding extra RAM also increase the speed of certain memory hungry programs that do a lot of processing such as video and image editing and rendering programs including Auto CAD, iMovie and Final Cut Pro but generally will not be noticeable if you already have 4GB or 8GB of RAM. If you would like a quote to upgrade your Mac, iMac, Macbook, Pro or Mac Mini please send an email to support@itguyswa.com including the serial number of the device. Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

MacBook Air Repairs – Apple MacBook Air Repairs

MacBook Air Repairs required in Perth? Is your MacBook Air not starting or behaving poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Air in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Air is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: Call for Appointment Sunday: Call for Appointment No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are glued to the case. […]

Is your Apple Mac, iMac or MacBook running slow?

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (OSx) and Apps updated to avoid security, compatibility and speed issues. Does your Apple Computer appear to be running slower than normal? We get many complaints such as this, quite often the problem is solved by upgrading the hardware (More RAM, Upgrading the HDD to an SSD) see How to speed up your Mac also refer to our guides Are your Apple devices up-to-date? and How to update Apple Mac, iMac or MacBook Quite often overlooked is an OSX upgrade failure. You may well think you’ve upgraded to the latest OSx, but if it failed part way through, it may need to be reinstalled. Follow these steps. Go to “System Preferences” And selecting “App Store”     App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Yosemite or El Capitan Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” If your updates have failed or stalled, you may see a window like this And in very small RED lettering under the progress bar, an error message. If this happens, try the update again and again until it has been successful It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads. You can avoid this constant “update” merry-go-around by simply doing the following: How to switch on Auto OSx and App updates for iMac/Macbook   If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Prices for our iOS health-check and backup service for Apple devices starts at $30 for a 15 minute session.   Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

Having problems accessing your Gmail account using Outlook?

We recently came across an issue when Authentication would not work when configuring Microsoft Outlook 2016 to connect to a client’s Gmail account. We’d never encountered this before but noticed a new couple of extra lines in the Set up Gmail with Outlook, Apple Mail, or other mail clients google page In the ongoing war-of-words between Google and Microsoft, Google has deemed Microsoft Outlook to be a “Less Secure App” and Gmail users are being forced to access this page and grant access for less secure apps such as Microsoft Outlook   Google even go as far as taking a swipe at Apple and Mozilla by quoting the following: “Some examples of apps that do not support the latest security standards include: The Mail app on your iPhone or iPad with iOS 6 or below The Mail app on your Windows phone preceding the 8.1 release Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird” ..in an article called “Allowing less secure apps to access your account” So if you suddenly stop being able to access your Gmail e-mail using Microsoft Outlook, then you know why and how to fix the issue. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

Apple devices don’t get viruses? :-) ;-) lol lmao

The good news: iPhones and iPads are largely immune to computer viruses and DO NOT need anti-virus software. The bad news: Apple computers such as iMac, Macbook, Macbook Pro, Macbook Air and Mac Mini ARE NOT IMMUNE to Computer Viruses and a top quality and FREE anti-virus program such as AVG For Mac is a necessity. Why you need to install Anti-Virus on your Mac Computer ASAP!! Back in June 2015 we warned all our Apple owners to beware of viruses on their Apple computers. in our post Apple Computers do not get Malware and Computer Viruses (Urban Myth) we now see at least one Apple computer per day (iMac, Macbook, Mac Mini) with computer viruses and malware either slowing down the computer or stopping it from starting or operating properly. Our posts shows you how to protect yourself from such viruses and what to do if you suspect you have one. Most viruses are designed to target Microsoft Windows computers, but there is one type of particular type of viruses called the CRYPTOLOCKER virus that targets both Windows and Apple computers and is NOT fixable without paying a ransom. In July we warned, OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS. In August we posted, CRYPTOLOCKER Virus still a threat and very active. Please beware and we have heard of incidents almost daily (including one last Friday). The IT Guys were recently called out to a firm of lawyers who had all computers, servers and backup drives encrypted by the cryptolocker virus. As well as having to pay the ransom of $800, they had IT costs of $1,000 and had to close the office for a day. Apple Computers are NOT immune to Computer Viruses, please beware and take precautions as mentioned in our various posts. From our recent Newsletter…. click here for full details Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

Your Apple Mac has a Virus (this is NOT a joke)

Apple Computers do not get Malware and Computer Viruses (Urban Myth) Apple iMac’s, PowerBooks and devices running iOS are just as prone to Malware and Computer Virus infection as are Windows computers At the IT Guys, we are seeing an increasing amount of Apple Macs coming through the door with problems not that dissimilar to that of their Windows counterparts. We scan EVERY device for viruses irrespective of it’s OS (Operating system) and in 90% of cases the Apple iMac, Macbook, Macbook Pro and Macbook Air, have been found to contain known malware such as Spyware and Trojan’s. Just because a Mac has a virus does not mean that it is going to be slowed down, spamming your friends with emails or producing porn popup windows. The viruses may well be dormant as they as mostly designed to take advantage of the security flaws in the Microsoft Windows Operating systems. Having said that, with the ever increasing market share of Apple OS, the criminals that design the malware are increasingly targeting and infect Mac iOS or Mac OS Do you need to install an Anti Virus product for a Mac? The bad news is “Yes” but make sure you use one that is specific for Mac iOS or Mac OS Installing a windows version of Norton’s on a Mac will corrupt the operating system. The Good News is there is an excellent FREE one in AVG Anti-Virus for Mac click on the link to install it. It’s NOT a FREE-Trial, it’s a genuine FREE Anti Virus from our friends at AVG. How to minimise the chances of a Mac getting a virus? Apple bring out security updates for Mac OS all the time. Make sure you install the latest patches and security updates as soon as they become available. To learn how to tell if your Mac needs updating, see the following article. See Update OS X and App Store apps on your Mac Is your Apple Mac, iMac or MacBook running slow? How to speed up your Mac How to check Mac, iMac, Mini or MacBook for MacOS Updates   Beware of the following Fake Programs claiming to be legitimate Anti Virus Programs Do not install MacKeeper or iAnti-Virus or CleanMyMac: See this User Tip: https://discussions.apple.com/docs/DOC-3022 Do not be tricked by ‘SCAREWARE’ Do not be tricked by ‘scareware‘, such as pop-ups on your browser, that tempts computer users to download fake anti-virus software that may itself be malware. Once installed, the software may steal data or force people to make a payment to register the fake product. Examples include MacKeeper and iAntivirus, but there are others. Also, beware of MacSweeper and MACDefender** (also goes under the name of MacProtector, MacGuard, MacSecurity or MacShield): These are malware that mislead users by exaggerating reports about spyware, adware or viruses on their computer in an attempt to obtain payment for an application that does nothing that free utilities do not also offer, and in many cases will also mess up your system. *Malicious software dubbed MACDefender takes aim at users of the Mac OS X operating system by automatically downloading a file through JavaScript. But users must also agree to install the software, leaving the potential threat limited. **(This malware is not to be confused with MacDefender, the maker of geocaching software including GCStatistic and DTmatrix. The company noted on its site it is not affiliated with the malware.) Beware of fake ADOBE sites Mac users should always obtain their copy of Adobe Flash Player directly from Adobe’s official website and to disable the “Open ‘safe’ files after downloading” option in Safari Preferences/General to avoid automatically running files downloaded from the Internet. Also, do not turn on Java in Safari Preferences/Security. Few websites use Java. Javascript is something entirely different and should be left active. Avoid going to suspect and untrusted Web sites Torrent, Gaming, FREE Software and Porn sites should especially be avoided. Check out what you are downloading. Mac OS X asks you for you administrator password to install applications for a reason! Only download media and applications from well-known and trusted Web sites, i.e. the developers’ own web sites or the Apple App Store. If you think you may have downloaded suspicious files, read the installer packages and make sure they are legit. If you cannot determine if the program you downloaded is infected, do a quick Internet search and see if any other users reported issues after installing a particular program. Avoid Peer-to-peer sharing applications. Download torrents (such as the now defunct LimeWire and PirateBay) supplying pirated software, movies etc are hotbeds of potential software issues waiting to happen to your Mac. Everything from changing permissions to downloading trojans and other malicious software can be acquired from using these applications. Recent results of a Mac scanned with AVG for Mac   Viruses Found Malsign.OpenCandy.7AF OSX/Generic_c.DQ Adware OSX/Genieo.C Adware JS/Spigot.A W97M/Generic FakeAlert Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

Email Solutions

We provide business strength email solutions, on premises or on-cloud from $6.05 per month we also fix email problems including MS Outlook, Exchange and Apple Mail. As a Microsoft Certified Partner (Silver – Small and Mid Market Cloud Solutions), We have the experience and skills to provide  you with a business strength email solution, on Microsoft Hosted Exchange from only $6.05 per month. We also specialise in troubleshooting and fixing email problems including all versions of MS Outlook and MS Exchange. Confused by Office 365, Office 2019 and Hosted Exchange options? Perhaps the following will help. The pdf version is available from here Office 2019/Office 365 Pricing and Products Explained   Our Hosted Microsoft Exchange e-mail solutions through Microsoft are the best money can buy, robust  with 99.9% service availability and can be supplied as an email service only (Microsoft Hosted Exchange) or combined with the latest Microsoft Office software (Office 365 and Office 2019 on Windows or Mac) Microsoft Hosted Exchange automatically updates email, calendar, and contacts across a range of compatible mobile devices including iPhone™,iPad,  Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones and will work on any computer using Windows or Apple Operating Systems and mail software. If you already own your own domain name, it can be pointed to Microsoft Hosted Exchange or Microsoft Office 365 (Small Business Essentials or Higher) subscriptions as detailed below. If you do not own your own domain, let the IT Guys(WA) purchase and setup your custom domain from only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Email Migration Service Transferring emails from Exchange to Hosted Exchange is free of charge. Transferring emails from POP or iMap accounts will be quoted on a case by case basis. Please contact us with more details to obtain a quote.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

Data Recovery Perth – PC/Mac, HDD, USB, Email

Data Recovery Perth – PC/Mac, HDD, USB, Email We can recover most “deleted” or “inaccessible” data using our data recovery resources and we can make sure it never happens again Computer Software (Microsoft Office etc) Operating Systems (OS) and Computer Hardware (PCs, Laptops, Macs, Printers, monitors etc) are easily replaced. Data is NOT. We have all become far too reliant on storing our favorite music, photos, address books, emails, appointments, bank statements, accounts etc on electronic devices such as PC’s Laptops, USB Flash Drives, External Hard Disk Drives (HDD) iPads and iPhones without ensuring we have an up-to-date copy or “backup” that we can turn to should something happen to those electronic devices. If you accidentally delete something from your PC. Computer, Mac, USB or Mobile Device, the chances are that it has simply become inaccessible rather than lost and we will be able to help and recover the data using our Data Recovery tools and techniques. If you lose a file, stop using the computer immediately and bring it into us. Continuing to use the computer puts recovering the deleted file in jeopardy. If you have had a Computer Hardware failure and your PC or Mac or HDD has failed (“crashed“) the problem maybe more severe but it may still be recoverable. Often the Hard Disk Drive (HDD) will give early signs of failure before dying completely. The earlier you act once these sign occur, the higher the chance of NOT losing any data and it not costing too much to fix. If you wait until there is a complete disk failure or you keep using your computer, then chances of recovery are much slimmer and the cost to attempt so will be much higher. 6 Tell-Tale-signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP   Slowing Down Computer, Frequent Freezes, Blue Screen Of Death These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional.   Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time.   Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear.   Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign   If your PC, Computer or HDD is older than 6 years… it is on its way out …read more Hard Disk Drives older than 6 years old have a 50% chance of imminent failure. Do you really want to risk it? Mac Tell-Tale Signs of Disk Failure On a Mac, if you see the following images on startup and they do not go away or complete, or you regularly see the “spinning wheel of death“       Cost of Data Recovery It is impossible for us to give an accurate estimate as to the likelihood or cost of recovering lost or corrupt data without first examining the device, computer, hard drive or USB stick. For that you will need to bring us the device and leave it with us for 24 to 48 hrs for us to test and assess the device. You also need to pay a non-refundable $66 fee when you leave it with us. If we cannot recover any data or it is a simple fix that will take us no more than 30 minutes, there is nothing more to pay. If we need to spend extra time to recover the data or replace a part, then we will call and ask your permission before continuing. Our location and opening hours can be found here. No appointments necessary. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

Email solutions and email hosting

As a Microsoft Certified Partner a we have the experience and skills to provide you with a business strength email solution, on premises or on-cloud including mail migration to Microsoft Hosted Exchange Microsoft Hosted Exchange eliminates the need to replace or upgrade an expensive server just to run your company emails. Only Microsoft Hosted exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats before they reach your mail file. Licensing starts at $6.05 per mailbox per month and you can vary numbers up and down easily as your business expands or contracts. Our Microsoft Hosted Exchange e-mail solutions through Microsoft are the best money can buy, robust  with 99.9% service availability and can be supplied as an email service only (Microsoft Hosted Exchange) or combined with the latest Microsoft Office software (Office 365 and Office 2019)  Microsoft Hosted Exchange automatically updates email, calendar, and contacts across a range of compatible mobile devices including iPhone™,iPad,  Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones and will work on any computer using Windows or Apple Operating Systems and mail software. Microsoft Hosted Exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats. (See below) Microsoft Hosted Exchange Security Features – Standard v Advanced Threat Protection If you already own your own domain name, it can be hosted by Microsoft and the cost is included in the Microsoft Hosted Exchange or Microsoft Office 365 (Small Business Premium or Higher) subscriptions as detailed below. If you do not own your own domain, let the IT Guys(WA) purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Microsoft Hosted Exchange Hosted by Microsoft Large 50 GB mailbox allowance per user share over primary and archive mailbox Advanced email features such as calendaring, contact, and task management as well as the latest capabilities including personal archiving, optional Conversation View, and MailTips Use your existing domain name to create professional email addresses powered by Microsoft® Exchange Online (for example, you@yourbusiness.com.au) Help protect your organization from spam and viruses with Microsoft Forefront® Online Protection for Exchange, which includes multiple filters and virus-scanning engines Disaster recovery through continuously-replicated, geo-redundant data centres that are third-party certified to international standards Robust management tools that keep IT administrators in control of user permissions, distribution lists and security policies similar to a sophisticated on-premises deployment Access emails from many places via an internet connection through web-based Microsoft Office Outlook Web App – similar to Hotmail 24/7, IT-level support over the phone, the web or email 99.9% service availability with service credits if service levels are not met Mobile Access Access Microsoft® Exchange Online with automatically updated email, calendar, and contacts across a range of compatible mobile devices including iPhone™, Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones. Office 2019/Office 365 Pricing and Products Explained   11 reasons you must STOP using FREE, generic or ISP based domain names for business emails. The IT Guys(WA) can purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au Domain Hosting Once you or your company has its own domain name, it will have to be “hosted”. In order to receive and send emails, a server (located either on the internet or in your office) is required to host an email program such as Microsoft Exchange, IBM Lotus Domino, Sendmail etc. Bigger companies may elect to host their email server on their own servers on own premises. Smaller companies often “rent” hosted mail services from a variety of sources. Renting such services can cost hundreds of dollars per year whereas the cost of purchasing your own server and mail software will cost thousands of dollars and will need to maintained and replaced every 3 to 5 years. The IT Guys can register a domain for as little as $20 per year plus setup costs and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Mail Migration The most difficult part of moving your mail to a new provider is the data migration. It is not a simple task and not to be attempted by the feint hearted. The IT Guys have performed this operation numerous times and understand the pitfalls thus making the you can contact us here and speak to one of our consultants.The work can be carried out remotely, our respective location is not an issue as long as you have a reliable Internet connection. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601 

Mac Repairs – Apple Macintosh Repairs

Mac Repairs required in Perth? Is your mac not starting or behaving poorly? The IT Guys specialise in repairing all Apple Computers (Macintosh, Macbook, Macbook Pro, Macbook Air, Mac Mini or iMac) in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Computer (Mac, Macintosh, Macbook, Macbook Air, Mac Mini or iMac) is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between the hours of Monday-Friday: 9AM to 5PM Saturday: Call for Appointment Sunday: Call for Appointment No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Computer (Macintosh, Macbook, Macbook Air, Mac Mini or iMac)  will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased or you can purchase a refurbished model here. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include:   Hard-Drive (HDD) drive issues If your Mac is over 4 years old, you will notice a gradual slowing of the computer, and an increasing occurrence of the Spinning-Wheel-Of Death (SWOD) This is very common and means the HDD (Hard Disk Drive) is failing. Eventually you may not be able to start the Mac and see the “flashing-folder” symbol (see above). As long as you have a full time-machine backup, the Mac will be able to be restored without loss of data. We replace HDD’s with SSD’s (see upgrade to a Solid-State-Drive (SSD)) for more speed and reliability and a 3 or 5 year warranty. Prices start around $167 (See pricelist below) If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU can be replaced on iMacs under 5 years old by Apple. Older models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. Older iMac models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas […]