SSD Upgrade Prices for current Apple iMac (post 2012)

SSD Upgrades to your Apple iMac (aka “Tapered Edge” Aluminum iMac¹) can increase it’s life, capacity and speed and make it run like new .   From 2012 to the current model, Apple have been supplying iMac with a combined SSD/ HDD known as a “fusion drive” which is in essence a small SSD combined with a 1TB or larger HDD. The small SSD is used to run the OS and so they started quicker but unfortunately, the size of each new Mac OS update gets larger and larger and requiring more space. The only way to upgrade a fusion drive is to replace the whole drive with an SSD (replace the mechanical, slow HDD with a purely solid-state drive) SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple   ¹Tapered Edge Aluminum iMac “Tapered Edge” Aluminum iMac models 2012, 2013, 2014 and 2015 have a sharp tapered edge around the display. They come in two sizes, 21.5″ and 27″. Regardless of release date, these systems can be identified collectively by model numbers A1418 and A1419. See Also Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

SSD Upgrade Prices for Apple iMac (pre 2012)

A simple upgrade of pre-2012 Apple iMac (aka “Aluminum” iMac¹) can increase it’s speed by 400% and make it run like a new model. If your iMac computer was purchased prior to 2012, then you’re probably noticing how slow it has recently become, on startup and in general use. How often are you seeing the apple “spinning wheel” as you open applications? Unfortunately, the size of each new Mac OS update gets larger and larger and the more work your hard disk (HDD) has to do to load the programs. If your computer is a pre-2012 model then it is most likely to have a conventional Hard-Disk-Drive (HDD) , which is now more than 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (Solid-State-Drive) which is what Apple started to do on most of it’s post 2012 models. SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD ¹Aluminum iMac (2007-2012) “Aluminum” iMac models shipped from 2007 until 2012. These systems are made of aluminum but have flat, thick sides rather than a sharp tapered edge around the display. These models can be identified by model numbers A1224 and A1225 (20-Inch and 24-Inch displays, respectively, with a black plastic back) and A1311 and A1312 (21.5-Inch and 27-Inch displays, respectively, with an aluminum back).  

SSD Upgrade Prices for Apple Macbooks (pre 2012)

A simple upgrade to your pre-2012 MacBook can increase it’s performance by 400% and make it run like a new model. If your Macbook (Pro or Air) was purchased prior to 2012, then your probably noticing how slow it has recently become, on startup and during general use. How often are you seeing the apple “spinning wheel” as you open applications? Unfortunately, as the size of each new Mac OS update gets larger and larger the more work your hard disk (HDD) does to load the programs. If your computer is a pre-2012 model then it most likely contains a conventional Hard-Disk-Drive (HDD) , which is now more than 4 years old and has a 50% chance of failing and slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (Solid-State-Drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no moving parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. Prices To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found underneath a Macbook or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Aluminum 13-Inch “Unibody” MacBook Pro (starting June 8, 2009) Pre-Unibody” MacBook Pro (white and black polycarbonate MacBook models) Latest Prices Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

SSD Upgrade Prices for Apple Macbook Pro Retina (2012 onwards)

SSD Upgrades for Apple Macbook Pro Retina (Late 2012 onwards) can increase its storage, capacity and performance and make it run like new. From 2012 to the current model, Apple have been supplying the Macbook Pro with relatively small SSD drives (128GB etc) With todays larger OS many people find themselves running out of disk space, especially after installing a new OS. If the retina runs out of disk space performing an update, it can render the computer unusable. So before upgrading to a new OS, it is wise to have at least 20GB of free disk space. Prices To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBooks or the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Please contact us as detailed below to confirm order and pay deposit. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Apple Macbook Pro Retina (2012 onwards) “Retina Display” MacBook Pro 2012, 2013, 2014, and 2015 MacBook Pro models that are crafted from a single piece of aluminum and have a 13-Inch or 15-Inch “Retina Display.” These notebooks do not have a name on the display bezel (they only have “MacBook Pro” text on the bottom of the notebook). They also lack an optical drive, so collective identification is possible by these two points alone. However, they additionally can be spotted by model numbers A1398, A1425 and A1502. Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD

How to speed up your Apple Mac by 400%

A simple upgrade to your Apple iMac or MacBook can increase it’s performance by 400% and make it run like a new model. We show you how. When you buy or test a new Mac the first thing you notice is how quickly it starts up and the absence of the “spinning-wheel“. The reason newer Macs start so quickly is because they have a Solid State Hard Disk Drive (SSD) combined with a HDD drive known as a fusion-drive, rather than the conventional Hard Disk Drive (HDD) that was standard on iMacs prior to late 2012 and MacBooks prior to mid 2012. You may remember a few weeks ago you put a 1TB ssd and more ram into my 2010 27″ iMac. This email is just to let you know that I am really happy with the results. The iMac is now faster than my late 2013 laptop, which was top of the line with an SSD when I bought it. Definitely happy I upgraded and didn’t buy a new iMac. Murray October 2016 The following is a video of a 2011 iMac loading El Capitan OSx. It takes 44 seconds. It’s like watching paint dry? The same model iMac with a 1 TB Samsung SSD, takes only 17 seconds, just like a new iMac. If your Mac computer was purchased prior to 2012, then your probably noticing how slow it has recently become, on startup and in general use. how often are you seeing the apple “spinning wheel” (see above) as you open applications? Unfortunately, the size of each new Mac OS update gets larger and larger and the more work your hard disk (HDD) has to do to load the programs. If your computer is a pre-2012 model then it is most likely to have a conventional HDD, which is now > 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. The conventional wisdom to speed up a computer is to increase the RAM but that only works if you have 2GB of RAM or less or your gaming or running video editing or high intense graphic programs. True speed and performance is gained by replacing the old HDD with a SSD (solid state drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no working parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. Adding extra RAM also increase the speed of certain memory hungry programs that do a lot of processing such as video and image editing and rendering programs including Auto CAD, iMovie and Final Cut Pro but generally will not be noticeable if you already have 4GB or 8GB of RAM. If you would like a quote to upgrade your Mac, iMac, Macbook, Pro or Mac Mini please send an email to support@itguyswa.com including the serial number of the device. Speed up your Apple Mac Speed up your Apple Mac with an SSD Speed up your Apple iMac with an SSD Speed up your Apple Macbook Pro Retina with an SSD Speed up your Apple Macbook Air with an SSD Speed up your Windows PC or Laptop with an SSD Speed up your Apple Macbook with an SSD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

MacBook Air Repairs – Apple MacBook Air Repairs

MacBook Air Repairs required in Perth? Is your MacBook Air not starting or behaving poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Air in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Air is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are glued to the case. Removing these glued batteries […]

Is your Apple Mac, iMac or MacBook running slow?

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (OSx) and Apps updated to avoid security, compatibility and speed issues. Does your Apple Computer appear to be running slower than normal? We get many complaints such as this, quite often the problem is solved by upgrading the hardware (More RAM, Upgrading the HDD to an SSD) see How to speed up your Mac also refer to our guides Are your Apple devices up-to-date? and How to update Apple Mac, iMac or MacBook Quite often overlooked is an OSX upgrade failure. You may well think you’ve upgraded to the latest OSx, but if it failed part way through, it may need to be reinstalled. Follow these steps. Go to “System Preferences” And selecting “App Store”     App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Yosemite or El Capitan Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” If your updates have failed or stalled, you may see a window like this And in very small RED lettering under the progress bar, an error message. If this happens, try the update again and again until it has been successful It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads. You can avoid this constant “update” merry-go-around by simply doing the following: How to switch on Auto OSx and App updates for iMac/Macbook   If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Prices for our iOS health-check and backup service for Apple devices starts at $30 for a 15 minute session.   Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

Having problems accessing your Gmail account using Outlook?

We recently came across an issue when Authentication would not work when configuring Microsoft Outlook 2016 to connect to a client’s Gmail account. We’d never encountered this before but noticed a new couple of extra lines in the Set up Gmail with Outlook, Apple Mail, or other mail clients google page In the ongoing war-of-words between Google and Microsoft, Google has deemed Microsoft Outlook to be a “Less Secure App” and Gmail users are being forced to access this page and grant access for less secure apps such as Microsoft Outlook   Google even go as far as taking a swipe at Apple and Mozilla by quoting the following: “Some examples of apps that do not support the latest security standards include: The Mail app on your iPhone or iPad with iOS 6 or below The Mail app on your Windows phone preceding the 8.1 release Some Desktop mail clients like Microsoft Outlook and Mozilla Thunderbird” ..in an article called “Allowing less secure apps to access your account” So if you suddenly stop being able to access your Gmail e-mail using Microsoft Outlook, then you know why and how to fix the issue. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

Apple devices don’t get viruses? :-) ;-) lol lmao

The good news: iPhones and iPads are largely immune to computer viruses and DO NOT need anti-virus software. The bad news: Apple computers such as iMac, Macbook, Macbook Pro, Macbook Air and Mac Mini ARE NOT IMMUNE to Computer Viruses and a top quality and FREE anti-virus program such as AVG For Mac is a necessity. Back in June 2015 we warned all our Apple owners to beware of viruses on their Apple computers. in our post Apple Computers do not get Malware and Computer Viruses (Urban Myth) we now see at least one Apple computer per day (iMac, Macbook, Mac Mini) with computer viruses and malware either slowing down the computer or stopping it from starting or operating properly. Our posts shows you how to protect yourself from such viruses and what to do if you suspect you have one. Most viruses are designed to target Microsoft Windows computers, but there is one type of particular type of viruses called the CRYPTOLOCKER virus that targets both Windows and Apple computers and is NOT fixable without paying a ransom. In July we warned, OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS. In August we posted, CRYPTOLOCKER Virus still a threat and very active. Please beware and we have heard of incidents almost daily (including one last Friday). The IT Guys were recently called out to a firm of lawyers who had all computers, servers and backup drives encrypted by the cryptolocker virus. As well as having to pay the ransom of $800, they had IT costs of $1,000 and had to close the office for a day. Apple Computers are NOT immune to Computer Viruses, please beware and take precautions as mentioned in our various posts. From our recent Newsletter…. click here for full details Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus

* WARNING * CRYPTOLOCKER Virus in Australia Post Emails Update: 5th Feb 2016 Today we have heard of three more cases of people and businesses in the Perth area being targeted and having their computers, servers and any attached backup drives completely encrypted with: “The CRYPTOLOCKER Computer Virus is impossible to break or decode without the original encryption key. This type of virus is known as Ransomware and unless you have recent backups that have not been affected by the virus, you will need to PAY THE RANSOM, if you wish to recover those files“   Each computer became infected after opening an EMAIL from AUSTRALIA POST (or AUSPOST), with a subject line such as: Subject: An agent was unable to redeem the parcel to your place for the reason: receiver was absent There have been many different subject lines but they commonly want you to click on an attachment or a link such as “Down Load Shipping Label” More info here: http://auspost.com.au/about-us/scam-email-warning.html CryptoLocker is a ransomware trojan which targets computers running Microsoft Windows. There is a demand for money which if not paid escalates each day. The only surefire way of removing the virus is to reinstall windows back to factory settings and then restore your data from your last backup, so please make sure your data is backed up TODAY, onsite AND offsite. If you believe you have seen such an email or encountered this virus recently, please give us a call on 08 6365 5603 and we can help you remove this or any other computer virus or malware. Please be vigilant. How do you know if you have contracted the CryptoLocker Virus? Messages such as these will start appearing on your computer screen You will also find that you will be unable to open document and picture files and the files now have an extension of .encrypted as per this example: We know nobody likes to pay a ransom but in some cases it may be the cheapest alternative to resolving the situation. If you are in the situation where you either have no backup of your files or the backup has also been corrupted and it will cost you more than the cost of the ransom to re-create that data, it maybe worth paying the ransom and hoping the crooks decrypt your files as they promise to do. Before doing so just check if there are earlier “versions” of your files by following these guides http://windows.microsoft.com/en-au/windows/previous-versions-files-faq ….. for Windows 7 http://windows.microsoft.com/en-AU/windows-8/how-use-file-history …. for Windows 8 If you use Dropbox or Google Drive for storing documents and pictures you can also go back to previous versions that may not be encryted, using the following https://support.google.com/drive/answer/2409045?hl=en ….. Google Drive https://www.dropbox.com/help/11 ….. Dropbox       In an example of the latest attack a ransom of AUD $ 640 (1.298976 BTC) increasing to AUD $1,280 in 120 hours has been demanded. Although our client was reluctantly willing to pay the ransom, as the payment was required in Bitcoin (BTC) it makes it a very difficult and involved process if you know nothing about the digital currency Bitcoin (BTC) In order to purchase Bitcoin (BTC) it is necessary to firstly purchase them from an  Bitcoin Exchanger or a Bitcoin Marketplace. Credit card or Debit card payments are not accepted when purchasing BitCoin’s After trying multiple ways of purchasing Bitcoin (BTC) with many site links not working, we finally came across a site called “Coin Jar” (http://www.coinjar.com) and after a long drawn process of registration and proof of identity (including submitting proof of identification with copies of driving licence, passports and utility bills) we were finally given a BPAY Biller code and BPAY reference number in order to transfer money into the Coin Jar account which can then be used to purchase Bitcoins once the BPAY payment has cleared (2-3 business days) and  once in the account she can use those AUD $ to purchase 1.298976 BTC which can then be transferred to the anonymous seller of the encryption key. Once the bitcoins have been transferred and you “Verify Payment” by clicking on the link provided, you will see a similar screen to this, confirming the payment. Clicking on Decryption_Software.exe link, downloads the executable file that will give you access back to your files and remove the “.encrypted” extension When downloaded, run the executable file and click on the “Start Decryption” button Decryption should commence, and when complete, you will be prompted to restart your computer.   Our experience to date is that the decryption software will only run and decrypt a certain number of files (we have no idea what the limit is) Therefore you may find that only a percentage of the files are decrypted. With one client non of the files on their encrypted external Hard Disk drive were decrypted.   The murky world of the online scammer.   If you do not want to fall victim to online scammers and ransom-ware pirates, make sure all your data is backed up daily in two locations, one online and the other on a local drive. See articles below. We also suggest moving your emails to Microsoft Hosted Exchange to add another level of security and to stop junk and viruses making their may through to your email client.   Offsite or Remote backup solutions Unlimited cloud backup for $20 per month How to use the Apple time-machine to backup to an external device or iCloud How to use Microsoft’s default backup to backup to an external device   Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY […]

Your Apple Mac has a Virus (this is NOT a joke)

Apple Computers do not get Malware and Computer Viruses (Urban Myth) Apple iMac’s, PowerBooks and devices running iOS are just as prone to Malware and Computer Virus infection as are Windows computers At the IT Guys, we are seeing an increasing amount of Apple Macs coming through the door with problems not that dissimilar to that of their Windows counterparts.     We scan EVERY device for viruses irrespective of it’s OS (Operating system) and in 90% of cases the Apple iMac, Macbook, Macbook Pro and Macbook Air, have been found to contain known malware such as Spyware and Trojan’s. Just because a Mac has a virus does not mean that it is going to be slowed down, spamming your friends with emails or producing porn popup windows. The viruses may well be dormant as they as mostly designed to take advantage of the security flaws in the Microsoft Windows Operating systems. Having said that, with the ever increasing market share of Apple OS, the criminals that design the malware are increasingly targeting and infect Mac iOS or Mac OS Do you need to install an Anti Virus product for a Mac? The bad news is “Yes” but make sure you use one that is specific for Mac iOS or Mac OS Installing a windows version of Norton’s on a Mac will corrupt the operating system. The Good News is there is an excellent FREE one in AVG Anti-Virus for Mac click on the link to install it. It’s NOT a FREE-Trial, it’s a genuine FREE Anti Virus from our friends at AVG. How to minimise the chances of a Mac getting a virus? Apple bring out security updates for Mac OS all the time. Make sure you install the latest patches and security updates as soon as they become available. To learn how to tell if your Mac needs updating, see the following article. See Update OS X and App Store apps on your Mac Is your Apple Mac, iMac or MacBook running slow? How to speed up your Mac How to update Apple Mac, iMac or MacBook   Beware of the following Fake Programs claiming to be legitimate Anti Virus Programs Do not install MacKeeper or iAnti-Virus or CleanMyMac: See this User Tip: https://discussions.apple.com/docs/DOC-3022 Do not be tricked by ‘SCAREWARE’ Do not be tricked by ‘scareware‘, such as pop-ups on your browser, that tempts computer users to download fake anti-virus software that may itself be malware. Once installed, the software may steal data or force people to make a payment to register the fake product. Examples include MacKeeper and iAntivirus, but there are others. Also, beware of MacSweeper and MACDefender** (also goes under the name of MacProtector, MacGuard, MacSecurity or MacShield): These are malware that mislead users by exaggerating reports about spyware, adware or viruses on their computer in an attempt to obtain payment for an application that does nothing that free utilities do not also offer, and in many cases will also mess up your system. *Malicious software dubbed MACDefender takes aim at users of the Mac OS X operating system by automatically downloading a file through JavaScript. But users must also agree to install the software, leaving the potential threat limited. **(This malware is not to be confused with MacDefender, the maker of geocaching software including GCStatistic and DTmatrix. The company noted on its site it is not affiliated with the malware.) Beware of fake ADOBE sites Mac users should always obtain their copy of Adobe Flash Player directly from Adobe’s official website and to disable the “Open ‘safe’ files after downloading” option in Safari Preferences/General to avoid automatically running files downloaded from the Internet. Also, do not turn on Java in Safari Preferences/Security. Few websites use Java. Javascript is something entirely different and should be left active. Avoid going to suspect and untrusted Web sites Torrent, Gaming, FREE Software and Porn sites should especially be avoided. Check out what you are downloading. Mac OS X asks you for you administrator password to install applications for a reason! Only download media and applications from well-known and trusted Web sites, i.e. the developers’ own web sites or the Apple App Store. If you think you may have downloaded suspicious files, read the installer packages and make sure they are legit. If you cannot determine if the program you downloaded is infected, do a quick Internet search and see if any other users reported issues after installing a particular program. Avoid Peer-to-peer sharing applications. Download torrents (such as the now defunct LimeWire and PirateBay) supplying pirated software, movies etc are hotbeds of potential software issues waiting to happen to your Mac. Everything from changing permissions to downloading trojans and other malicious software can be acquired from using these applications. Recent results of a Mac scanned with AVG for Mac   Viruses Found Malsign.OpenCandy.7AF OSX/Generic_c.DQ Adware OSX/Genieo.C Adware JS/Spigot.A W97M/Generic FakeAlert Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Email Solutions

We provide business strength email solutions, on premises or on-cloud from $6.05 per month we also fix email problems including MS Outlook, Exchange and Apple Mail. As a Microsoft Certified Partner (Silver – Small and Mid Market Cloud Solutions), We have the experience and skills to provide  you with a business strength email solution, on Microsoft Hosted Exchange from only $6.05 per month. We also specialise in troubleshooting and fixing email problems including all versions of MS Outlook and MS Exchange. Confused by Office 365, Office 2019 and Hosted Exchange options? Perhaps the following will help. The pdf version is available from here Office 2019/Office 365 Pricing and Products Explained   Our Hosted Microsoft Exchange e-mail solutions through Microsoft are the best money can buy, robust  with 99.9% service availability and can be supplied as an email service only (Microsoft Hosted Exchange) or combined with the latest Microsoft Office software (Office 365 and Office 2019 on Windows or Mac) Microsoft Hosted Exchange automatically updates email, calendar, and contacts across a range of compatible mobile devices including iPhone™,iPad,  Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones and will work on any computer using Windows or Apple Operating Systems and mail software. If you already own your own domain name, it can be pointed to Microsoft Hosted Exchange or Microsoft Office 365 (Small Business Essentials or Higher) subscriptions as detailed below. If you do not own your own domain, let the IT Guys(WA) purchase and setup your custom domain from only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Email Migration Service Transferring emails from Exchange to Hosted Exchange is free of charge. Transferring emails from POP or iMap accounts will be quoted on a case by case basis. Please contact us with more details to obtain a quote.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Email solutions and email hosting

As a Microsoft Certified Partner a we have the experience and skills to provide you with a business strength email solution, on premises or on-cloud including mail migration to Microsoft Hosted Exchange Microsoft Hosted Exchange eliminates the need to replace or upgrade an expensive server just to run your company emails. Only Microsoft Hosted exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats before they reach your mail file. Licensing starts at $6.05 per mailbox per month and you can vary numbers up and down easily as your business expands or contracts. Our Microsoft Hosted Exchange e-mail solutions through Microsoft are the best money can buy, robust  with 99.9% service availability and can be supplied as an email service only (Microsoft Hosted Exchange) or combined with the latest Microsoft Office software (Office 365 and Office 2019)  Microsoft Hosted Exchange automatically updates email, calendar, and contacts across a range of compatible mobile devices including iPhone™,iPad,  Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones and will work on any computer using Windows or Apple Operating Systems and mail software. Microsoft Hosted Exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats. (See below) Microsoft Hosted Exchange Security Features – Standard v Advanced Threat Protection If you already own your own domain name, it can be hosted by Microsoft and the cost is included in the Microsoft Hosted Exchange or Microsoft Office 365 (Small Business Premium or Higher) subscriptions as detailed below. If you do not own your own domain, let the IT Guys(WA) purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Microsoft Hosted Exchange Hosted by Microsoft Large 50 GB mailbox allowance per user share over primary and archive mailbox Advanced email features such as calendaring, contact, and task management as well as the latest capabilities including personal archiving, optional Conversation View, and MailTips Use your existing domain name to create professional email addresses powered by Microsoft® Exchange Online (for example, you@yourbusiness.com.au) Help protect your organization from spam and viruses with Microsoft Forefront® Online Protection for Exchange, which includes multiple filters and virus-scanning engines Disaster recovery through continuously-replicated, geo-redundant data centres that are third-party certified to international standards Robust management tools that keep IT administrators in control of user permissions, distribution lists and security policies similar to a sophisticated on-premises deployment Access emails from many places via an internet connection through web-based Microsoft Office Outlook Web App – similar to Hotmail 24/7, IT-level support over the phone, the web or email 99.9% service availability with service credits if service levels are not met Mobile Access Access Microsoft® Exchange Online with automatically updated email, calendar, and contacts across a range of compatible mobile devices including iPhone™, Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones. Office 2019/Office 365 Pricing and Products Explained Don’t have your own custom Domain? FREE, Generic or ISP based domain names in emails do NOT do your business any favours. The IT Guys(WA) can purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au Domain Hosting Once you or your company has its own domain name, it will have to be “hosted”. In order to receive and send emails, a server (located either on the internet or in your office) is required to host an email program such as Microsoft Exchange, IBM Lotus Domino, Sendmail etc. Bigger companies may elect to host their email server on their own servers on own premises. Smaller companies often “rent” hosted mail services from a variety of sources. Renting such services can cost hundreds of dollars per year whereas the cost of purchasing your own server and mail software will cost thousands of dollars and will need to maintained and replaced every 3 to 5 years. The IT Guys can register a domain for as little as $20 per year plus setup costs and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free.   Mail Migration The most difficult part of moving your mail to a new provider is the data migration. It is not a simple task and not to be attempted by the feint hearted. The IT Guys have performed this operation numerous times and understand the pitfalls thus making the you can contact us here and speak to one of our consultants.The work can be carried out remotely, our respective location is not an issue as long as you have a reliable Internet connection.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page