If you get a phone call from Microsoft – It is a SCAM… this is what to expect

If you get a phone call from a technician (usually with an Indian accent) BEWARE it is a SCAM targeting people in US, Canada and Australia and has been going on for the last two years unabated. I heard of a business in Perth getting such a call only this week. Luckily the business person became suspicious and hung up on the caller. Please do the same and warn your friends. This is what to expect …. watch the video at the end to listen to the conversation captured live. 1) You receive a call out of the blue from someone claiming to be from (or have a relationship with) Windows or Microsoft and that they have detected a virus on your computer??? 2) The caller (usually with an Indian accent) asks you to open Windows Event Viewer on your machine to check if it is infected. Several error messages are listed and this reinforces their claims, even though errors are common and usually harmless. The caller tells you that these are of significant concern and offers to refer you to a ‘technician’ who could fix the problem for a fee. The caller now gives a number of options and the choice of options varies from call to call. They may include one or all of the following: You have to install an antivirus program on your computer—typically the kind that you can download for free and charge up to $250 for the service. The caller asks for your credit card details but install nothing. Your details might then be sold to other parties or used for fraudulent purposes. The caller may get you to download a remote-control program allowing the caller to operate your computer from their terminal. Then they install malware on your computer which may give them access to any passwords, personal or financial details (such as Bank account logins) and your personal details (driving license number, passport number, date of birth etc.) which they sell on the black market. There is even a follow-up scam where the scammer falsely claims to be from a foreign government, foreign law enforcement body, or from your bank, and offers to recover the money that you initially lost in the first scam …. for a fee of course. Here are some links that further detail and warn you of the SCAM From Microsoft From the ACCC Scam Watch (Australian Competition and Consumer Commission) From The Australian Communications and Media Authority Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: microsoft, phone, scam, windows

How to restore files from Microsoft Backup

How to restore files from Microsoft Backup to a PC If you used Microsoft Backup to backup data on your computer, restoring one, all or a few files to the same or a new computer is quite straightforward and easy. Goto Start -> Control Panel -> Systems and Security -> Backup and Restore and hit the “Restore Files” button. Search or select a file or folder be clicking on one of these buttons. Try “Browse For Folders” first. Select one of the Backup folders (there may be many if many daily backups) and click “Add Folder” Select the backup you would like to search and click the “Next” button Select where you would like the restored files to be located and click the “Restore” button If an existing file exists and is about to get over-written select the appropriate action from “Copy and Replace” “Don’t Copy” or if your unsure “Copy but keep both files” Repeat this for all files to be restored. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: backup, files, microsoft, restore

How to use Microsoft’s default program to backup to an external device or hard drive

Using Microsoft Windows to Backup to an External Hard Drive Why reinvent the wheel or waste money on 3rd party backup software when Microsofts default backup program works well to an external hard drive. You can even backup the files stored on Google Drive, protecting your data twice, to be sure, to be sure. Windows 10 Backup Select the Start​  button, select Settings  > Update & security  > Backup  > Add a drive, and then choose an external drive or network location for your backups. All set. Every hour, we’ll back up everything in your user folder (C:\Users\username). To change which files get backed up or how often backups happen, go to More options. Windows 7 and earlier Backup Goto start-> Control Panel and select “Backup Your Computer” under “System and Security”     Just by plugging in your backup device you may get prompted to “use this drive for backup” but if you do not, use the backup options from control panel as detailed above Select the backup drive you want to backup TO (usually E: F: or higher) ….NOT C: Allow Microsoft to choose what to backup if you only have a small hard drive (40/80/160 MB) and a big external drive such 1TB or 2TB. Otherwise select “Let Me Choose“.   Click on “Setup Backup” to choose the files you wish to backup if you are being selective. You need to select “Document Library” , “Pictures Library” and “Music Library” as a minimum plus “Video Library” if you have sufficient disk space on your backup drive. If you wish to backup your google drive data, you can locate it under C: -> users -> Your Name -> Google Drive . make sure just the “Google drive” checkbox is selected so as not to backup all those other unnecessary files. Now you have your files selected, you now need to tell backup when to work automatically. Microsoft backup default to every Sunday night at 7pm. Change this to “Daily” and a time when you know the computer will be switched on.   You should now see your backup in progress click on “View Details” to see the files being copied or press the “Backup Now” button to start the backup at anytime Related Posts and Articles Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: antivirus, backup, bing, cryptolocker, data, dosearches, google drive, mac, malware, microsoft, Microsoft Windows, restore, windows, windows 10, windows 7, windows 7 backup, windows backup

Looking for a Business domain-name and Business Class Email?

To send and receive email using your own email address (yourcompany.com.au) requires the purchase of a “domain” or domain-name and an email mailbox. In Australia these are available from $72 per year. To be taken seriously and professionally in Business you need to have a domain-name (email address and website address) that brands your company and makes you identifiable from others. See: 11 reasons you must STOP using FREE, generic or ISP based domain names for business emails. “yourcompanyname.com.au” business domain-name is only $33 per year and a Microsoft Exchange Mailbox is only $72.60 per year (if you already have an Office 365 license) For $105.60 per year (inc GST) we can register and setup your new business domain and redirect emails from your gmail account for free. … as your business grows, you can more email addresses using your domain for a further $72.60 per user per year. If you would like to take your business to the next level, please let us know. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: Australia, business, business domain, business email address, domain, domain name, email address, emails, Gmail, ISP, microsoft, microsoft exchange, office 365, office 365 license, website address, website domain name

Where did the Outlook search go?

Search in Outlook has (or is about to) moved. And there is no way of resetting it back!! Like all Outlook 2019 and Office 365 users, I am sure you are used (and happy) to have the Outlook Search option positioned at the top of the list of email titles (like below) Enjoy this while you can as we are reliably informed, Microsoft have been changing the position to the blue tool-bar on various upgrades since November 2019. From Microsoft…. “Last year, we introduced a new “Coming Soon” feature that offered customers a way to preview significant, new updates planned for Outlook for Windows.  With Coming Soon, customers could try the updates when it’s convenient and provide feedback before the updates become the new default experience in production – at which time Coming Soon would disappear. The first update we introduced with Coming Soon was the user experience design updates.  We’re starting to roll out Coming Soon again so you can preview the updates to Search being announced today” Full article here: https://techcommunity.microsoft.com/t5/outlook-blog/search-in-outlook-puts-your-results-on-top/ba-p/930232 Outlook fans are NOT happy!! https://answers.microsoft.com/en-us/msoffice/forum/all/new-outlook-search-at-the-title-bar-anyone-else/04bf8cad-145a-4be2-9864-d7f8fdb739a7 and the reaction from Microsoft …. not very sympathetic Hello, We’re sorry to hear you’re not enjoying the new search functionality. In Outlook, please go to Help>Feedback to send feedback to our engineering teams about this or anything else you don’t like or even like. Thanks Microsoft Support We don’t like it either, maybe Microsoft will rollback the new feature in future updates, or stop it happening at all. If you want to have your say …… in Outlook click on File> Feedback > I Don’t Like Something ….and have your say. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: coming soon, outlook search, outlook search bar, Outlook search position 2019

Beat the boredom. How to watch BBC, ITV, Netflix USA in Australia during lockdown

Run out of things to watch on Australian Netflix, Prime, Foxtel, ABC, SBS, 7,9 & 10? Even before my coronavirus-self-isolation it was increasingly difficult to find new programs to watch in Australia (especially if your looking for something humorous and light-hearted) Yet the content does exist…. if you live in the UK or Ireland, even the US. There is an endless supply of TV content you can watch from the UK and the US, as long as you can get past the geo-restrictions. “What are geo-restictions?” – Due to international copyright laws, some TV content is only allowed to be viewed in certain countries. It is “geo-restricted“. If it is detected that you are trying to view content from a country outside of a geo-restriction … ie an Australian user trying to view British Programs, your attempts will be blocked. This is done because each computer has an invisible “IP Address” which gives out the country and sometimes the city that you or your ISP (Internet-Service-Provider ie Telstra, iiNet, Optus etc.) are located, making it easy to geo-restrict access. A ludicrous law in this day of global-consumption but until the entertainment industries gets over itself, Australia will continue to be a backwater in terms of what-we-get-to-see and when-we-get-to-see-it because of geo-restrictions. You may have experienced such censorship yourself while trying to access SBS or ABC iView from your hotel in Bali, Hong Kong or Thailand with images such as these. Access to overseas TV content (or Australian content while overseas) is available by using a VPN (Virtual-Private-Network) A VPN, or virtual private network, is a secure tunnel between your device and the internet. VPNs are used to protect your online traffic from snooping, interference, and censorship. A typical use of a VPN is to provide secure internet access between company servers and home computers using Microsoft RDC (Remote Desktop Connection) VPN’s can also act as a proxy, allowing you to mask or change your location and surf the web anonymously from wherever you want. In this way it is used to fool the source of a website or content streamer into believing the source user is from another IP address, one already located close-by or at least in the same country. In this way, content that would normally be inaccessible to users outside of that country becomes available because the source website believes it is being accessed from within that country. Effective VPN clients are NOT Free but not that expensive either. There are a number of companies that advertise FREE VPN’s and some work for a limited time, but they are all trying to sell you their paid VPN service. Rather than struggle with Free VPN services and browser add-ins such a Hola, we recommend purchasing a tried-and-test VPN client VPN Guru lists it’s top 6 VPN clients as Express VPN, NordVPN, UltraVPN, SurfShark, Cyber Ghost, SafeVPN and Privacy Web Going with #1 choice, We tried and tested Express VPN One Express VPN licence allows you to install the client on up to 5 devices be that Windows, MacOS, iOS. We installed on an iPad and a Mac computer and both worked very well, with one or two caveats Downloading the ExpressVPN desktop app To get started, go to ExpressVPN.com and select the Get Started option at the top. A single ExpressVPN subscription comes with easy-to-use apps for every device you own. Mac, Windows, Android, iOS, Linux, routers etc Pick the plan you want, add your email, and enter payment details. Note that ExpressVPN offers a 30-day money back satisfaction guarantee. If applying via the Apple App store or Google Play, you may also get a 7 day free-trial. Click Join Now. Next, choose a password or accept the one generated for you. (Be sure your password includes a few extra characters, numbers, and plenty of characters in upper and lowercase.) You will then receive an activation code. Keep this in a secret place – meaning, not on a sticky note on your desktop. Installing ExpressVPN on desktop Installing ExpressVPN is easy on a desktop or laptop – although there are a few extra steps compared to the mobile client. For the desktop, download the client and install it. The good thing about a client like ExpressVPN is that it is remarkably easy to install and configure. You’ve actually already done the hardest steps – choosing your plan and adding payment details. With the client, sign-in using the account you just created. Enter your activation code. Decide if you want to launch a startup and if you want to send a crash report and other data to improve the product. Your next step is the most important one of all – selecting the location of the server. If you wish to access TV channels in the UK, choose a UK server, if US channels, choose a US server etc. Click the big power icon to connect. This will make your Internet connection secure. Once you connect with ExpressVPN, the app will run in the background and there’s nothing more to do to use the VPN, although you can configure features and change settings. You may notice a decrease in Internet speed while the VPN is switched on, so it maybe recommended to only have it switched on while requiring it. However, if you are using the VPN simply to make your connections secure, choose the home location closest to you. Downloading the ExpressVPN mobile app Like any good service, ExpressVPN is available both on Apple iOS and Android – in fact, it tops our list of the best Android VPN apps – and the client works like any other app. With the mobile app, you have the choice to start a seven-day trial. You can find it at the App Store or Play Store, or you can simply visit the ExpressVPN website to look for the mobile install. Once you find the app, verify that the logo matches what you see on the ExpressVPN site (a V logo with wings). This is important […]

How to fix a computer that will not start, freezes or is very slow

Common computer problems and possible self-fixes for a computer that will not start, hangs, freezes or is very slow Power Issues. If your computer or device shows no sign of power, cannot be started by holding down the power button, shows no lights and no noise such as a fan or ticking hard-disk. Then the issue it is most likely a power issue. Try the following. Check that the plug is in the wall and the power switch is on If connected via a power-board or multi-adapter, try replacing or switching to a known good one and try again Pull the power-cord out of the back of the computer or laptop for at least 30 seconds and reinsert it firmly. if none of the above actions resolves the issue, then the power supply or power-pack will need replacing and it will need to be sent to our workshop for for further assessment and testing Screen Monitor, Keyboard or Mouse issue Flickering or distorted screens or monitors usually indicate a hardware issue and most of these are not repairable but can be replaceable. Replacement Monitors, Keyboards and Mice can be purchased at most electrical stores Keyboards, damaged or cracked screens and trackpads on Laptop or Notebook computers, need to be replaced by a technician and need to be brought to the workshop for further assessment and testing Other Issues Is your computer a Microsoft Windows Computer or Laptop running Windows 10, 8, 7, Vista, XP? If so CLICK HERE Is your computer an APPLE computer or laptop such as an iMac, MacBook, MacBook Air or Mac Mini? if so CLICK HERE Is your computer a tablet, chrome-book, kindle, iPad or a smart-phone? if so CLICK HERE Microsoft Windows Computers Issues What Windows Operating System Do I have? Slow Windows Computer? Failed Updates are the most likely cause How often should I replace my Hard Disk Drive (HDD)? Apple Computer Issues Why is my Mac Slow all of a Sudden? MacBook Repairs – Apple MacBook Repairs How to fix or repair a Mac Hard Drive (HDD) How often should I replace my Hard Disk Drive (HDD)? How to Fix Apple Spinning Wheel of Death (SWOD) Tablets, Chrome-book, Kindle, iPad or a smart-phone?   Generally, these items are not repairable (if broken) but the operating system can often be re-installed or reset. Doing so may get the device working again, but all data is likely to be lost unless t has a backup.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: 2013, 2016, backup, chrome, computer problems, dell, hard-disk-drive, hdd, iMac, iPad, iphone, laptop, mac, Mac Mini, macbook, Macbook air, microsoft, Microsoft Windows, mouse, Power Issues, tablets, Testing, Vista, windows, windows 10, XP

Help

Self Help Resources   How to fix a computer that will not start, freezes, hangs or is very slow How to fix common Microsoft Windows problems How to fix common Microsoft Office and Outlook problems How to fix common Apple iMac, Macbook problems How to fix common Network/Internet problems How to Work Remotely with Office 365 An Essential Guide to Working from Home Blog/FAQ   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: help, internet help, mac help, office help, self help, windows help

If you use ZOOM for video conferencing, you could be risking your privacy

If you have Microsoft Office you have FREE video conferencing software built-in, so why use ZOOM? Users of Office 365 (Business) have Microsoft Teams and users of Office 365 (home or personal) have Skype, so why use another product and pay for it or use the free version and risk your privacy? Privacy concerns have been raised in the US by consumer organisations, especially when using the Free version of Zoom. See here: https://www.consumerreports.org/telecommunications/zoom-teleconferencing-privacy-concerns/ Using Office 365 Business built-in collaboration tools, such as Microsoft Teams (Skype for Business) to chat, have online meetings/video conference and share documents.  Microsoft teams is a hub for teamwork. It’s an app that helps you pull together as a team. And work together using chat instead of email It’s a work space where you and your team can securely edit files at the same time and see likes and mentions and replies with just a single tap. Ii’s a place that your team can make its own by adding notes, websites and apps and because it’s in the cloud it let’s everyone work together no matter where they are. Basic video conferencing can be achieved using the built in camera in iMac, Macbooks, Laptops and AIO (All-in-one) computers. However if you require a camera or microphone for simple person-to-person calls, a camera such as the following would be sufficient. Microsoft LifeCam Studio WebCam 1080p/USB/Cert. for Skype 3 Years warranty $111.38 + $15 delivery = $126.38 inc GST and delivery Purchase ref# Q2F-00017 purchase here Those looking to broadcast events or meeting would be advised to purchase one of the following: Logitech BRIO 4K Ultra HD Webcam HDR RightLight 3 5xHD Zoom Auto Focus Infrared Sensor Video Conferencing Streaming Recording Windows Hello Security $509 + $15 delivery = $524 inc GST and delivery Purchase ref# 960-001105 purchase here   Logitech PTZ Pro 2 Conference Cams HD Video Conferencing Pan Tilt Zoom Camera for Medium-Large Business Group works with Skype MS Lync Cisco Jabber Wex $1,410 + $15 delivery = $1,425 inc GST and delivery Purchase ref# 960-001184 purchase here If you need any assistance setting up Microsoft Teams or Skybe and purchasing or setting up video equipment, please contact us on support@itguyswa.com.au Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: meetings, microsoft teams, office 365, skype, skype for business, Teams, teleconferencing, videos, virtual meetings, zoom

Purchase Work@Home Equipment … Delivered to your door

Need to work from home but can’t find the computer equipment you need in the shops? If you live in Perth, Western Australia, we can ship Monitors, Computers, Web Cams, Keyboards etc directly to your home in Perth by courier for only $15 (slightly more for country areas) See the following list of currently available stock below (at time of writing). If you need multiple items, alternatives or advice, please send an email to support@itguyswa.com.au and we will send you a quote that, if you accept can be paid online by credit card and shipped directly to you within 1 – 3 business days. Click here for our Current Pricing Catalogue Upgrade Microsoft Office Office 2019/Office 365 Pricing and Products Explained Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student 2019 Buy Office Home & Business 2019 If you need multiple items, alternatives or advice, please send an email to support@itguyswa.com.au and we will send you a quote that, if you accept can be paid online by credit card and shipped directly to you.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page     Tags: 2019, business, conference cam, coronavirus work, coronavirus working from home, email, home delivery, laptop, laptops, LG, logitech webcam, microsoft, microsoft Office, monitor, monitors, Office, perth, phone, Purchase Work@Home Equipment, samsung, skype, storage, upgrade, western australia, windows, work from home, work from home coronavirus, work from home due to coronavirus, working from home coronavirus, working remotely coronavirus

How to work from home while self-isolating due to CORONAVIRUS (SARS-CoV-2) pandemic

How to work from home while self-isolating due to CORONAVIRUS (SARS-CoV-2) pandemic If you have an office-based job which involves working with emails, computer programs and using a telephone to talk to customers and fellow workers, then your job could easily be carried out from home, as long as you have a reasonable fast internet connection. This also assumes that your employer has the technological infrastructure in place to allow you to tele-commute. The old-fashioned and most insecure way of working from home is by using Microsofts Remote Desktop Connection (RDC) using Remote Desktop Protocol (RDP), where you “dial-in” to your work desktop from a home computer. RDP/RDC is a known vulnerability and is an easy target for hackers and cyber-criminals. If this is the only option available it should be configured using a virtual private network (VPN) connection which provides a secure connection to your work network via the internet. Creating a VPN involves configuring network settings at the workplace and on each computer that will be connecting to the work network. The process is time consuming and expensive to setup. A more costs-effective, scalable and secure solution is as follows using “the cloud” The required technology isn’t expensive and can be easily setup, if it is not already in place. It merely involves moving emails and data into “the cloud” Most tech-savvy employers have been using this technology for many years but for others, the fear of “the-cloud” has held them back and they are still reliant on POP or IMAP emails, on premise servers and PABX phone systems. How to move data, emails and telephones into the cloud 1. Upgrade office software to Office 365 Business versions, including Microsoft Office Hosted Exchange email accounts. 2. Move files and local data into Microsoft SharePoint cloud data storage (which is included in Office 365 Business versions such as Exchange Online, Business Premium etc.) 3. Use Office 365 Business built-in collaboration tools, such as Microsoft Teams (Skype for Business) to chat, have online meetings/video conference and share documents.  Microsoft teams is a hub for teamwork. It’s an app that helps you pull together as a team. And work together using chat instead of email It’s a work space where you and your team can securely edit files at the same time and see likes and mentions and replies with just a single tap. Ii’s a place that your team can make its own by adding notes, websites and apps and because it’s in the cloud it let’s everyone work together no matter where they are 4. Switch to a Hosted PABX telephone system with VOIP handsets.   These steps allow employees to access emails and files from their home computers, laptops and smartphones and once they have relocated their office telephone handset to their home and plugged into the internet, to answer and make calls as if they were seated at their office desk. The IT Guys WA and Hybrid ICT have carried out the above for many of our clients which has given them the ability to send their staff home and self-isolate while still continuing to work as normal. If you would like this to happen at your company, please contact us for an obligation free quote on support@itguyswa.com.au or call 08 6365 5603 or support@hybridict.com.au or call 08 6245 2117 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: business, business pabx, business premium, cloud, Cloud Data Storage, collaboration, coronavirus, coronavirus self quarantine, COVID-19, covid19, email, Exchange Online, hosted exchange, hosted PABX, how to work from home, HYBRID ICT, internet, microsoft, Microsoft SharePoint, office 365, Office 365 Business, office hosted exchange, online meetings, pandemic, rdc, rdp, Remote Desktop Connection, Remote Desktop Protocol, SARS-CoV-2, self isolation coronavirus, sharepoint, skymesh, skype, Teams, tele commute, telecommute, telecommuting, The Cloud, virtual private network, voip handsets, vpn, work at home, work from home, work from home coronavirus, work from home due to coronavirus, work from home perth, working from home, working from home coronavirus, working remotely coronavirus

Should I save files to SharePoint or OneDrive?

What is the difference between OneDrive and SharePoint? Which one should I use? “OneDrive” is used mainly for personal and draft documents and only the user has access to documents stored on there unless the user specifically “shares” the document with someone else. “SharePoint” is used mainly for storage of files that are to be shared with other staff/team members. Sharing and permissions to access is controlled by the SharePoint administrator. SharePoint is only available in Business Versions of Microsoft Office 365 (Business, Business Essentials, Business Premium, Enterprise E1, E3, E5, SharePoint Plan 1 and 2) OneDrive is available in Home and Business versions of Office 365 However, the program used to access both is actually called “OneDrive” and can be found from the start menu or by clicking on the “little-blue-cloud” found on the taskbar at the bottom right of a Windows 10 computer. In Mac OS, it appears in the Top Task bar as follows How to setup OneDrive and SharePoint on an iMac or Macbook Cloud Data Migration Services Corporate Cloud Services -> Cloud Data Migration Services Corporate Cloud Services -> Cloud Backup and Data Recovery Services Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: business essentials, business premium, cloud backup, enterprise, microsoft, microsoft Office, Microsoft Office 365, Office, office 365, Onedrive, sharepoint, windows 10

5 things that makes running a small or micro-business a lot easier.

Doing these 5 things makes running a small or micro-business a lot easier. 1. Get a 2nd computer or iPad with your emails and business documents on it, and stop stressing out when your main one breaks down!! Once a week my staff get stressed out by a demanding micro-business owner who has computer issues and does not have a spare computer or a backup of their data. They make it very clear to us that they cannot earn a living because there whole business depends on having this computer running 24/7 To those clients (I am sure they know who they are!!) I say … … CHILL-OUT, GET A LIFE …. and a spare computer Think of a spare computer like installing an aircon in the spare bedroom. 90% of the time you or your guests won’t notice it is there but on that rare 10% of the time on a February night, you/they will think it’s worth its weight in gold. The spare computer doesn’t need to be flash and can even be an iPad but it should be sturdy enough and have enough memory and storage for you to be able to run your business in an emergency. Setup your documents to be stored in OneDrive, Dropbox or iCloud and setup your emails on a business-grade email platform such as Office 365 Business – Premium or Exchange Online, in this way they will be spam-free, safe, secure and accessible 24/7 from any computer, anywhere in the world. Also upgrade to the cloud version of your preferred accounting package (MYOB, Xero, Quickbooks etc) so accounts and invoicing can also be run from any computer with a web browser. If you already have Microsoft Office, chances are you already have 1TB (1,000 MB) of cloud storage included in your subscription** If not, it can be purchased from $91*** per year. ** Microsoft Office 365 Home, Personal, Business, Essentials, Premium and higher include 1TB OneDrive storage *** Microsoft OneDrive For Business (1TB Storage) The IT Guys can advise, setup and configure OneDrive and Sharepoint, supply and renew Microsoft Office Licensing etc. Please contact us for help on support@itguyswa.com.au 2.   Stop using FREE (@gmail @yahoo @hotmail) or ISP (@bigpond @iinet @optusnet) email addresses for business. Use your own business domain name instead. You or your business can own your own domain name (ie @mybusiness.com) from only $25 per year, It forms part of your intellectual property and contributes to the goodwill value of your business. If you have a website, you probably already own a domain, start using it for your business emails also. FREE or ISP based email addresses are a LIABILITY and a THREAT to your business. They can be taken away from you at any time, you can lose all your emails, folders, contacts and history…. and you have NO LEGAL RECOURSE, because you do not and have never owned them. The small print in the contract you are completely unaware of, issued by your email provider, gives THEM the power to suspended or withdrawn access to your email account, at any time and for any reason, thus potentially ruining your business and rendering it inoperable and worthless. example: https://www.reuters.com/article/us-yahoo-email-terminated/who-owns-your-email-account-idUSKBN0EE22P20140603 We are not suggesting dropping the FREE or ISP account you have been using for years but start to wean customers away from it by forwarding incoming emails to your own business domain and then reply to them using that business domain. Your customers will get used to replying to your business domain and over time will stop using that FREE/ISP address. People often stay with ISP’s (Telstra, Bigpond etc) because they fear losing access to that email address. What they do not know is that they can pay Telstra (@Bigpond, @Telstra) iiNet/TPG (@iinet, @westnet, @tpg), Optus etc. around $20 to $25 a year just to keep that email address alive. You are then FREE to stop using that ISP for Internet and shop-around for the best package or simply use the internet on your mobile or elsewhere) You can have your own domain and a hosted Microsoft Exchange Email address and mailbox for only $97.60 per year* *$25 for .com domain plus $6.05 per month for Microsoft Hosted Exchange 50GB Mailbox or $35 per year for .com.au domain. This has become a big issue in the UK of late according to this BBC article titled Email address charges branded ‘daylight robbery’. Wendy Small, has been charged £160 to keep her old BT email address since she switched providers two years ago. Ofcom is writing to broadband companies to ask why some people are having to pay to keep old email addresses. https://www.bbc.com/news/business-51571275 The IT Guys can setup, purchase, transfer and configure domain names, web and email hosting including redirecting old emails and converting POP and iMAP accounts to Office 365 Hosted Exchange. Please contact us for help on support@itguyswa.com.au 3. Do not use your main email for marketing or email shots. It is very easy for a disgruntled customer to report you for sending them “spam” or “unsolicited” emails. This can have your email address suspended or blacklisted. If you get blacklisted and you use a FREE or ISP email address, you may lose the right to that address and be suspended or have your account deleted forever. If you own your own domain name, there are steps you can take to be removed from the blacklist and continue to use the account. However, if you keep repeating the spamming offence you can be fined up to $2m per day for breaching the Spam Act 2013, as were Optus earlier this year Using a third-party marketing/ mail out company such as Mailchimp, overcomes this ever happening. 4. Protect your data and Passwords It is essential you protect every online account with two-factor (2FA)or multi-factor authentication (MFA) to stop your accounts being hacked, defrauded and locked-out from. In addition, make sure your data is stored in at least 2 other locations. Ideally backups or copies of your data […]

Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus

* WARNING * CRYPTOLOCKER Virus in Australia Post Emails Update: 5th Feb 2016 Today we have heard of three more cases of people and businesses in the Perth area being targeted and having their computers, servers and any attached backup drives completely encrypted with: “The CRYPTOLOCKER Computer Virus is impossible to break or decode without the original encryption key. This type of virus is known as Ransomware and unless you have recent backups that have not been affected by the virus, you will need to PAY THE RANSOM, if you wish to recover those files“ Each computer became infected after opening an EMAIL from AUSTRALIA POST (or AUSPOST), with a subject line such as: Subject: An agent was unable to redeem the parcel to your place for the reason: receiver was absent There have been many different subject lines but they commonly want you to click on an attachment or a link such as “Down Load Shipping Label” More info here: http://auspost.com.au/about-us/scam-email-warning.html CryptoLocker is a ransomware trojan which targets computers running Microsoft Windows. There is a demand for money which if not paid escalates each day. The only surefire way of removing the virus is to reinstall windows back to factory settings and then restore your data from your last backup, so please make sure your data is backed up TODAY, onsite AND offsite. If you believe you have seen such an email or encountered this virus recently, please give us a call on 08 6365 5603 and we can help you remove this or any other computer virus or malware. Please be vigilant. How do you know if you have contracted the CryptoLocker Virus? Messages such as these will start appearing on your computer screen   You will also find that you will be unable to open document and picture files and the files now have an extension of .encrypted as per this example: We know nobody likes to pay a ransom but in some cases it may be the cheapest alternative to resolving the situation. If you are in the situation where you either have no backup of your files or the backup has also been corrupted and it will cost you more than the cost of the ransom to re-create that data, it maybe worth paying the ransom and hoping the crooks decrypt your files as they promise to do. Before doing so just check if there are earlier “versions” of your files by following these guides http://windows.microsoft.com/en-au/windows/previous-versions-files-faq ….. for Windows 7 http://windows.microsoft.com/en-AU/windows-8/how-use-file-history …. for Windows 8 If you use Dropbox or Google Drive for storing documents and pictures you can also go back to previous versions that may not be encryted, using the following https://support.google.com/drive/answer/2409045?hl=en ….. Google Drive https://www.dropbox.com/help/11 ….. Dropbox In an example of the latest attack a ransom of AUD $ 640 (1.298976 BTC) increasing to AUD $1,280 in 120 hours has been demanded. Although our client was reluctantly willing to pay the ransom, as the payment was required in Bitcoin (BTC) it makes it a very difficult and involved process if you know nothing about the digital currency Bitcoin (BTC) In order to purchase Bitcoin (BTC) it is necessary to firstly purchase them from an  Bitcoin Exchanger or a Bitcoin Marketplace. Credit card or Debit card payments are not accepted when purchasing BitCoin’s After trying multiple ways of purchasing Bitcoin (BTC) with many site links not working, we finally came across a site called “Coin Jar” (http://www.coinjar.com) and after a long drawn process of registration and proof of identity (including submitting proof of identification with copies of driving licence, passports and utility bills) we were finally given a BPAY Biller code and BPAY reference number in order to transfer money into the Coin Jar account which can then be used to purchase Bitcoins once the BPAY payment has cleared (2-3 business days) and  once in the account she can use those AUD $ to purchase 1.298976 BTC which can then be transferred to the anonymous seller of the encryption key. Once the bitcoins have been transferred and you “Verify Payment” by clicking on the link provided, you will see a similar screen to this, confirming the payment. Clicking on Decryption_Software.exe link, downloads the executable file that will give you access back to your files and remove the “.encrypted” extension When downloaded, run the executable file and click on the “Start Decryption” button Decryption should commence, and when complete, you will be prompted to restart your computer. Our experience to date is that the decryption software will only run and decrypt a certain number of files (we have no idea what the limit is) Therefore you may find that only a percentage of the files are decrypted. With one client non of the files on their encrypted external Hard Disk drive were decrypted. The murky world of the online scammer. If you do not want to fall victim to online scammers and ransom-ware pirates, make sure all your data is backed up daily in two locations, one online and the other on a local drive. See articles below. We also suggest moving your emails to Microsoft Hosted Exchange to add another level of security and to stop junk and viruses making their may through to your email client. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: auspost, auspost email virus, auspost virus, austpost cryptolocker, australia post, australia post cryptolocker, australia post email scam virus on my computer, australia post email virus, australia post ransomware, australia post virus, australia post virus removal, australian post computer virus, australian post virus, bitcoin, bitcoin exchange, bitcoin marketplace, BPAY, BTC, Coin Jar, CoinJar, computer virus, computer virus from australia post email, cryptolocker, cryptolocker "australia post", cryptolocker virus australia, cryptolocker virus […]

Buy Visio Professional 2019

Buy Visio Professional 2019 – A$789 inc GST (A$949 from Microsoft Website) If you only have 1 PC and looking for an outright purchase of Microsoft Visio then this product maybe for you. Create professional diagrams easily with ready-made templates and shapes Build and validate diagrams that support industry standards, including BPMN 2.0 and UML 2.5 Use your finger or pen to draw and annotate more naturally on a touch-enabled device Create database visualizations using the built-in database model diagrams Collaborate with others by adding and replying to comments within Visio Link diagrams to live data from internal and external sources Licensed for 1 PC/Server (Windows 10 or Windows Server 2019 only) A link to the software download will be manually emailed to you within 1 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact support@itguyswa.com.au Purchase Visio Professional 2019 A$789 inc GST – self install/renew Purchase Visio Professional 2019 A$789 inc GST – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student 2019 Buy Office Home & Business 2019 Buy Office Professional 2019 Buy Project Standard 2019 Buy Project Professional 2019 Buy Visio Standard 2019 Buy Visio Professional 2019 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: buy visio, microsoft office 2019, Visio, Visio 2016, Visio pro 2019, Visio professional, Visio Professional 2019