How to remove Weknow.ac Computer Virus

The most difficult Apple Mac OS virus we have ever come across ….. Weknow.Ac Weknow.ac resisted all Anti-Virus and Malware removers but was eventually removed after many, many attempts and hours of research, trial and error. How do I know if my computer has the Weknow.ac virus? Open up any browser …. does your search page look like the following or similar? If so, you have the Weknow.ac virus and you need to get rid of it ASAP Following suggestions on another website (MacReports) we managed to clean up Safari browser …. How To Remove Weknow.ac Malware (macOS) The advise offered here regarding Google Chrome did not work, we know this because it is still impossible to change the default search-engine away from we know.ac How did I get the weknow.ac virus? Well in our case we were looking for a Microsoft site called “Success with Teams” and instead of typing successwithteams.com mis-spelled it as sucesswithteams.com which landed me on the following page where I was fooled into thinking that Flash Player needed upgrading We found more advice on removing the we know.ac virus on the Apple Communities Website, where we came across two solutions: Wipe and reformat your HDD by going into recovery mode. Only advisable if you have a current Time Machine Backup …. “weknow.ac” changes a group of Chrome policies so as to set a new default homepage, new tab behavior, etc. You can see your current Chrome policies by typing chrome://policy/ into your URL bar. If you’re infected, it should be very obvious as the half-dozen or so policies changed by weknow will be displayed. Use the command line to delete / modify the affected policies. You do this by opening up “Terminal” and copy and paste each of the following entries below. I did each one at a time. I copy and pasted the first line and then hit enter and then went to the next until I had finished all 6 below: defaults write com.google.Chrome HomepageIsNewTabPage -bool false defaults write com.google.Chrome NewTabPageLocation -string “https://www.google.com/” defaults write com.google.Chrome HomepageLocation -string “https://www.google.com/” defaults delete com.google.Chrome DefaultSearchProviderSearchURL defaults delete com.google.Chrome DefaultSearchProviderNewTabURL defaults delete com.google.Chrome DefaultSearchProviderName Quit Chome and restart it and voila the virus will be gone. I tried everything and 3 phone calls with Apple and this was the only thing that worked. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Purchase a new computer with Windows 10 preinstalled

If your computer(s) are older than 3 years old, it is recommended that your purchase a new Windows computer (desktop), laptop/notebook, Microsoft Surface or tablet with Microsoft Windows 10 preinstalled The IT Guys are Dell Stockists and all Dell computers and Laptops we supply are business grade and come with 3 years onsite warranty. We can supply, setup and transfer your data from your old computer to a new Dell desktop or Laptop. NEW Windows PC’s, Laptops, All-in-Ones, Servers and Monitors The IT Guys are also Microsoft Surface suppliers, and can supply, setup and transfer your data from your old computer to a new Surface Microsoft Surface   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Windows 7, Office 2010 & Server 2008 reach end-of-support January 2020

Users of Windows 7 operating system (Home or Pro) have less than 12 months to upgrade to Windows 10 as no further security updates or bug fixes will be issued by Microsoft* beyond January 2020. *Exception if you are a large corporation or enterprise and willing to pay to end support. The same also goes for Office 2010 which needs to be upgraded to Office 365 or Office 2019 before January 2020 and Microsoft Server 2008. Windows 10 has matured a great deal since it was first launched back in 2015 and is now far more reliable, secure and robust that its older counterpart. The IT Guys and Hybrid ICT recommending upgrading as soon as possible. Because Windows 7 has been around since 2009, it has become the mainstay of many computer users, especially Businesses. Many businesses rely on computer software that will ONLY work on Windows 7 (Accounting, Invoicing, Stock Control software etc). Before considering any of the following upgrade options, examine your computers and servers and identify your critical applications. Check with the software manufacturer, if those programs will run on Windows 10 and if so, what is required to make the upgrade. The IT Guys and Hybrid ICT are available to assist you in upgrading critical software products should you requires some technical assistance. If your critical software cannot be upgraded to run natively on Windows 10, there are a number of ways that you can still run programs in Windows 7 even though computers are running Windows 10. Contact Us for details and a price estimate. Upgrade Options – Windows 7 to Windows 10 The free Windows 10 upgrade offer ended quite some time ago, so your only upgrade options are now as follows: Purchase Windows 10 and upgrade your existing Windows 7 computer. Purchase a new computer with Windows 10 preinstalled Subscribe to Microsoft 365 Business and get a FREE upgrade to Windows 10 Pro, Office 365 and Exchange Online mailbox. Upgrade Option 1 Purchase Windows 10 and upgrade your existing Windows 7 computer If your computer(s) are relatively new (less than 3 years old) upgrading the computers operating system to Windows 10 Home or Windows 10 Pro could be an option … more Upgrade Option 2 Purchase a new computer with Windows 10 preinstalled If your computer(s) are older than 3 years old, it is recommended that your purchase a new Windows computer (desktop), laptop/notebook, Microsoft Surface or tablet …more Upgrade Option 3 Subscribe to Microsoft 365 Business and get a FREE upgrade to Windows 10 Pro, Office 365 and Exchange Online mailbox Subscribe to Microsoft 365 Business and get a FREE upgrade to Windows 10 Pro, Office 365, Word, Excel, and PowerPoint, business-class communication with Outlook, Teams, and Yammer, cloud storage with One Drive and SharePoint… more Upgrade Office 2010 to Office 365 or Office 2019 Purchasing a new version of Microsoft Office today is different from the past because you now have many choices and it’s quite a minefield to negotiate… more Upgrade Windows Server 2008 Upgrading an old server may not be economical, the options available including the purchase of a new server, replacing the server with a NAS drive or moving data and functionality to the cloud. Contact Us to arrange a consultation and a site audit. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Help & Support – Perth

Computer Help & Support to Perth, (WA) and Western Australia The IT Guys (WA) offer Computer Help and support services from our workshop, remote support or onsite support to Windows and Apple Computers and Networks with fully dual-qualified experts. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Support (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) Emergency 24/7 Callout Service (Perth Metropolitan area) Break-Fix Ad-Hoc (Pay-As-You-Go) Support If you have a simple one-off IT computer or IT related issue that requires resolving then you can simply do any of the following without any ongoing commitment: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED or Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. We offer Workshop , Triage, Testing & Assessing and Repairs, Testing and Assessing, Remote Support, Onsite Support and Call Outs   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Office 2010 mailbox >50GB

Outlook 2010 should not be used with mailboxes over 50GB Although Microsoft Hosted Exchange mailboxes of 100Gb or more are available (Hosted exchange Plan 1 – 50GB, Hosted Exchange plan 2 – 100GB), it is advisable to upgrade to the latest version of Outlook (Office 365 or Office 2019) if your mailbox size exceeds 50GB By default, Personal Folders (.pst) and offline Outlook Data File (.ost) files are in Unicode format in Microsoft Outlook 2010 and Outlook 2013. The overall size of .pst and .ost files has a preconfigured limit of 50 GB. See here This limit is larger than the limit for Unicode .pst and .ost files in Outlook 2007 and Outlook 2003. The new Outlook file size limit of 50 GB can be increased or decreased by making changes to the Windows registry. For more information, click the following to view the article in the Microsoft Knowledge Base: Office 2019/Office 365 Pricing and Products Explained Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Office 2019/Office 365 Pricing and Products Explained

Updated Nov 2018 Purchasing a new version of Microsoft Office today in AUSTRALIA  is different from the past because you now have many choices and it’s quite a minefield to negotiate. (click here for prices in other countries) If you are looking for Microsoft Office for Business Version – click here Microsoft Office 2019/2016/2013? – Which is the latest? Microsoft Office 2019 is the current version of Microsoft Office, succeeding Office 2016. It was released to general availability for Windows 10 and for macOS on September 24, 2018. Will there be a Microsoft Office 2018? No, there is no such thing as Office 2018 What is the difference between Office 2019 and Office 365?   In very simple terms. Office 2019 is an outright purchase and costs from $199 per computer and is for customers who aren’t ready for the cloud, Office 2019 is the next on-premises version of Word, Excel, PowerPoint, Outlook, Project, Visio, Access, and Publisher. Office 365 is a monthly or annual subscription and costs as little as *A$26 per computer per year. *based on purchasing Office 365 Home – A$129/year inc GST and installing on 5 computers How much does MS Office cost? Can you buy Microsoft Office outright? The outright purchase model is the traditional way of buying previous versions of Microsoft Office (2016, 2013, 2011, 2010, 2007, 2003 etc). This is a very expensive way of purchasing Office and we recommend the subscription model. And forget about discounted upgrade prices, there are NO UPGRADES available from Office 2016, 2013, 2010, 2007, 2008, 2011 or earlier. If you wish to purchase Office 2016 or Office 365, you will need to pay outright for Office 2019 or per month or year for Office 365. Quick Facts Office 2019 and Office 365 have superseded Office 2016 (For Pc’s) and Office 2011 (for Mac.) or earlier (Office 2013, Office 2010, Office 2008, Office 2007, Office 2003 etc) Office 2019 will ONLY work on Windows 10 and MacOS (it no longer works on earlier windows versions) Office 2016 was recently upgraded to Office 2019 Office 365 remains unchanged besides a renaming of the packages. Boxed retail versions of Office 2016 are still available for purchase at some retail outlets. Avoid these as you are purchasing old stock. Office 365 can be purchased as web-access only, for PC’s or Mac’s on 1 or more devices and there are Individual and Business versions available, offering different features and applications such as 100 or 50GB Mailboxes, Access etc. Microsoft Hosted Exchange – If you are an existing user of any version of Outlook you can get all the advantages of the more expensive options by simply add a Microsoft Hosted Exchange mailbox. Click here for details. This document aims to help you select the most suitable version to suit your needs. (all prices in Australian Dollars) Microsoft Office 2016 v Microsoft Office 2019 – What is the difference? Basically very little in features except that Office 2019 only runs on Windows 10 or MacOS. It does not run on Windows 7 or earlier. When you purchase this version of Office (Office 2007, Office 2010, Office 2013 or Office 2016/19) there is NO FREE or automatic upgrade to the next version. This means that every 3 years you need to buy a new copy. What is the difference between Microsoft Office Home and Student and Professional? There are three versions of Office 2019 you can buy: Home & Student which has Word, Excel, PowerPoint, and OneNote; Home & Business which has that plus Outlook and Professional which has that plus Publisher and Access. If you own a standalone version of Office 2013/16 there is NO UPGRADE available to upgrade it to Office 2019 . The IT Guys recommend you DO NOT waste money on Office 2019, purchase a version of Office 365 instead, Does Windows 10 come with Microsoft Office? Generally No (except as a FREE trial) but the two do come bundled with some Microsoft Education versions and as Microsoft 365 Business Can you get Microsoft Office for free? Yes, if you are a student (at a participating school) or you purchase Microsoft Hosted Exchange (Plan 1 or Plan 2) you can then get the online (browser) version of MS Office for FREE.   A major advantage of subscribing to Office 365 on a monthly or annual “subscription” basis, is that you always have access to the latest version of Office as long as you continue to pay the subscription fee. Microsoft Office 365 – Annual Subscription Fee, Personal or Home Office 365 Personal –  A$99/year inc GST Licensed for 1 PC or 1 Mac Word, Excel, Powerpoint, Outlook, OneNote, 1TB Onedrive data. Skype – 60 minutes/month – Licensed for 1 PC or Mac Office 365 Home – A$129/year inc GST Word, Excel, Powerpoint, Outlook, OneNote, Access, 1TB Onedrive data for up to 5 users. Skype – 60 minutes/month – Licensed for up to 5 PCs or Macs  Office 365 University – A$119/ 4 years inc GST Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access, 1TB Onedrive data – Licensed for up to 2 PCs, Macs, or tablets and 2 phones Who’s eligible Office 365 University is available to full- and part-time enrolled students, faculty, and staff of qualified, accredited higher education institutions. Alumni of these institutions aren’t eligible. Qualified, accredited higher education institutions include Universities, Polytechnic schools, and Institutes of Technology, as well as other tertiary-level institutions, such as universities and vocational schools that award academic degrees or professional certifications. Restrictions may vary by country. Find out if you’re eligible. Office Home & Student 2019 (for Mac or PC) A$199 inc GST, 1 user …one off purchase Office as a one-time purchase includes applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The applications are not automatically updated; to get the latest version, you must purchase Office again when the new version becomes available. It DOES NOT include Outlook. Office 365 for Education (FREE) Office 365 for Education is a collection of services that allows you to collaborate and share your schoolwork. It’s available for free to teachers who are currently working at an academic institution and to students who are currently […]

IT, Cyber & Computer Systems Auditing Service – District32 Members

FREE 8-point IT, Cyber & Computer Systems Audit and Security Assessment for District32 members. As a member of the District32 Stirling branch, the IT Guys (WA) would like to offer a FREE 8-point IT Systems Audit and Security Assessment Even if you have an in-house IT person, IT team or external IT service provider, would you not like to ensure that they are doing the best for your company?Even though they may have the best of intentions, their skills and experience may not be adequate and up-to-date to identify and protect your business from an ever growing number of cyber security threats. The IT Guys have provided obligation-free, independent and confidential IT & Computer Auditing services to scores of small to medium sized companies across Perth. Our audits cover the following area: Software Security Audit – Check for Microsoft Office 365 Business or 2016 Pro Plus plus all other programs running latest updates and patched in line with OS updates. Operating System Security Audit – Check for min SOE (Standard Operating Environment) Windows 7 Pro or Windows 10 Pro, Mac OS minimum High Sierra. All workstations and servers to have current and updated Anti-Virus software. Email Security Audit – Check for Microsoft Hosted Exchange mailboxes and not running ISP, Google, Hostaway or web hosted email on IMAP and POP Backup Security Audit – Ensure backups occurring regularly locally and offsite (or cloud) ensure backup software running and storage devices have no errors. Data Security Audit – Ensure group or shared data properly secured and being backed up. Network Systems Security Audit – Check router and network is properly password protected, has security and firmware updates properly configured. Server Security Audit – Check server is working, is a currently support OS and has all security patches installed. Also check security login and activity directory properly password protected. Cloud & Web Security Audit – Check website is secure and hosted on secure and updated web host with fully patched hosting software. Full and comprehensive audits over large or multiple sites, buildings, offices etc, will be quoted after our initial FREE Audit. Our audit principles are based on the guideline “Maintaining Information Governance and Security” from the “Office of Australian Information Commissioner (OAIC)” Please Email us at support@itguyswa.com and one of our principles will contact you to discuss your requirements and concerns and arrange an initial meeting. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Office 2010 “Unlicensed Product” error

Many Microsoft Office 2010 users have recently been receiving “Unlicensed Product” error and requiring Re-Activation There are two reasons for this: Your version of Office 2010 was never an “original” version or was only licences for one computer but has been installed on multiple computers.Unfortunately, back in the day it was commonplace for some technicians to sell and install a single corporate office licence on multiple computers. If this was the case and you cannot find your original version, you will have to purchase the latest Office 365 (see below) When you open a Office Professional Plus 2010 application, many features are disabled. This problem occurs when your Office Professional Plus subscription expires and the application becomes unlicensed.Additionally, you may experience one of the following symptoms:When you click “File” in the Office Professional Plus 2010 application, and then you click “Help“, you receive the following message: “Product Activation required“. In the title bar of the Office Professional Plus 2010 application, you receive the following message: “Unlicensed Product” After you sign in to activate Office Professional Plus 2010, you receive the following message: “No Subscription Found” in this case we suggest referring to this link: https://support.microsoft.com/en-au/help/2390460/unlicensed-product-error-when-you-open-an-office-professional-plus-201   Office 365 If you need to purchase a new version of Office, we can help. Office 365 is now available on a monthly or annual subscription basis, which means you always have the latest version and updates, plus cloud storage and much much more. Click on the following or call us if you require help with installing, upgrading or moving to Office 365 or Exchange. Pricing details can be found here Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to stop emails going to junk folder

Are you missing important emails because they keep going to the junk folder? Although 90% of the emails in your junk folder are probably genuinely “junk” or “spam“, the occasional important and genuine email will end up there. The reasons for this are numerous and include suspicious attachments, being on a spam blacklist and in many cases a poorly configured email server. If you are running the latest version of Microsoft Office 365, Outlook (for Windows) provides a very easy way way to “trust” or “un-block” genuine email addresses. Find the email in your junk folder and click on it. Now with your mouse do a “right-click” and a menu appears (see picture above), select “Junk” and another sub menu appears. If the email is from an individual choose “Not Junk” or “Never Block Sender“, if the email is from a list or newsletter you subscribe to, select “Never Block this Group or Mailing List“. It’s as simple as that. Unfortunately earlier versions of Outlook, Mac Mail and Web Mail Clients are not as easy to configure. How to reduce the amount of e-mail SPAM you receive Apple Mail – Dealing with Junk Email Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Windows 10 Slow? You could have update issues

Problems with Windows 10 can usually be fixed by making sure all the latest updates have been installed correctly. This should be automatic but these updates often fail and slow your computer down considerably. Windows 10 updates will often fail without notifying the user and cause the computer to behave erratically. Even though you may see the above “Your device is up to date“ DON’T BELIEVE IT Hit the button and check manually. This has been a particular problem on recent update Windows 10 Version 1803 and Version 1703 “the Creators Update” (May 2018) To check that Windows 10 has all the correct updates, run Windows Update by one of the following means. If updates are available, the process may take several hours. Make sure laptops have power adapters in and that they don’t go to sleep. Select the Start  button, then select Settings  > Update & security  > Windows Update. . Or use the search  facility and search for “Windows Update” 3. Or through “Control Panel”   4. Or by clicking on the “Systems Settings” button From here select “Update & Security” then “Check For Updates“, even though the status may say “Your Device is up to date“, This message may be incorrect….. please carry out the following checks ……     Click on “View Installed Update History” – Do you see one or more “failed to install” messages? If you do, you need to “fix” these failing updates. Even if you dont, try running the troubleshooter just to be on the safe side. The easiest way of performing the “fix” is to bring it into the IT Guys and we will fix this and any other issue or do the following. However, if you wish to fix these issues yourself, try the following. Step 1 – in Settings select “Troubleshoot” > “Windows Update” Step 2 – Click “Run the troubleshooter” Step 3 – If any fixes are found select “Apply this fix“   Step 4 –  Windows will either start downloading any required updates it finds. To make sure all required updates have been installed, click the “Check for Updates” button again. If the troubleshooter does not fix the issues, you may need to manually download the update to a CD or USB and install it from there. You can find the link to the Windows 10 ISO here: https://www.microsoft.com/en-us/software-download/windows10ISO The tool will download, then check for the latest version of Windows 10, which includes the Fall Creators Update. Once downloaded, run it, then select ‘Update Now’. The tool will do the rest. Your PC will restart a few times – so save any work first – and then your PC will be updated with the Fall Creators Update, while all your files and settings will remain where they were. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   How to update Windows Operating Systems Windows updates failing Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Apple’s latest macOS 10.14 (mojave) available Sep/Oct 2018

MacOS 10.14 (Mojave) is to be released in Sept/Oct 2018 with added features but dropping support for some models older than 2014 and all older than 2012 See full details below: As reported by MacWorld and MacRumours macOS 10.14 codenamed Mojave (pronounced mo-HAH-vee) is in final beta stages with a release sometime in September of October 2018. The new OS makes some Mac models and some 32-bit programs obsolete. As long as you are currently running macOS High-Sierra on your Mac computers this should not be an issue for some time but you will not be able to use the new features that come with Mojave. Only the following Macs support Mojave: iMac models from 2012 or later iMac Pro (from 2017) MacBook models from 2015 or later MacBook Pro models from 2012 or later MacBook Air models from 2012 or later Mac mini models from 2012 or later Mac Pro models from late 2013 (plus mid 2010 and mid 2012 models with recommend Metal-capable GPU) You’ll notice what that last option means – no more cheese grater Mac Pro support. A number of older programs and Apps, will not run on Mojave as reported by MacWorld : Adobe Illustrator CS5, Abobe InDesign CS5, Microsoft Excel 2011, Microsoft PowerPoint 2011, Microsoft Outlook 2011, Microsoft Word 2011 and more … For a full list of affected apps and how to identify 32 bit Apps currently installed, go the following MacWorld article: https://www.macworld.co.uk/feature/mac-software/apps-work-macos-mojave-3678735/ If you are running 32 bit Apps in High-Sierra, you may see a message like the following when you use a 32 bit application. If you are running macOS High Sierra on a device not supported by Mojave, do not worry. YET. As long as Apple keep releasing security updates for High Sierra, you should not be faced with Safari not opening up banking sites etc. Apple usually continue to support the current macOS and two previous ones only. On 9th July 2018, support for Safari was still current for: OS X El Capitan 10.11.6 macOS Sierra 10.12.6 macOS High Sierra 10.13.6 If Apple follow their usual pattern, It is safe to assume that support for El Capitan will be dropped and Safari will cease to become secure on banking websites after October 2018 however Google Chrome and Mozilla Firefox browser should still continue to work. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Windows 7 no longer available on new laptop purchases!!

Major manufacturers such as Dell, Toshiba and Lenovo aren no longer selling computers with the option of Windows 7 Pro.   It appears that the latest CPU chips produced by intel, will no longer support Windows 7 and most manufacturers (with the exception of HP) are no longer offering the downgrade option from Windows 10 Pro to Windows 7 Pro. If you already have Windows 7 on a computer or laptop, Microsoft support is extended until 2020, so no need to start panicking yet. Just remember, once your current hardware dies, you will have little choice but to embrace Windows 10. However, there are always exceptions to the rule. Look for old-stock on sites such as Ebay for computers being shipped with the Windows 7 option Buy a second-hand computer with Windows 7 installed Run Windows 7 in a “virtual-window” using a product such as VMWare in your Windows 10 environment Install Windows 7 on a Mac using “Bootcamp” or “Parallels“ Ditch Windows and buy a Mac Or just get used to the fact that Windows 7  already has one-foot-in-the-grave and embrace Windows 10. It’s not that bad once you get used to it 🙂 Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to use Google Drive for FREE cloud storage and backup

Google Drive gives you 15 GB of FREE cloud data for storage or backup   First download and install Google Drive to your PC (or Mac) by searching on “Download google drive for PC” (or Mac) Click on “Accept and Install” and the download should begin. In some browsers you may have to double click the downloaded file while in other browsers the installation will start immediately. Confirm the installation and click “Close” Click on “Sign in Now” You will now be prompted to sign-into an existing Google Account or Create a new One. We chose to create a new account. Once created or you sign into an existing account you are taken through the setup steps (Part 1) You will see the Google Drive symbol appear in the bottom right of your screen, every time it shimmers, it is syncing Click on the Google Drive symbol to see the status of the drive including how much storage space you have left In explorer or file finder you will now see an item called “Google Drive” …. try dragging some items from “My Documents” into Google Drive folder. You will see the Google drive symbol in bottom right corner flash and say “Syncing 1 of x, 2 of x etc.. and finally Sync Complete. Click on the icon and show the google drive menu and click on “Visit Google Drive on the web” You will now see those same items in the cloud which are also in your Google Drive folder on your PC. Modify any item in the cloud or on your PC and it will automatically update in the other location. To ensure all your current and future documents get saved and backed up to the google cloud do the following: 1) “Move” the entire contents of “My Documents” , “My Pictures” and anything else you wish to backup to the cloud… move them to the “Google Drive” folder. You may want to create new folders within the Google Drive folder. 2) Open the products you regularly use such as “Word” and Excel and change the default file location to Google drive or one of the folders within Google Drive. Then in the future all new documents or spreadsheets will be automatically created in the Google Drive and synced to the cloud. If 15GB is not enough for your needs, you can purchase more. https://drive.google.com/settings/storage At the time of writing, purchases can be made for 100GB, 1TB, 2TB, 10TB, 20TB, 30TB of cloud storage starting at $2.49 per month. Backing up your Phone or Tablet using Google Drive You can also use your FREE or Paid Google Drive data allowance for backing up a phone or tablet. How Google Photos works with Google Drive Back up iPhone data with Google Drive Save, edit & share Microsoft Office files Use Google Drive with Yahoo Mail Manage your maps in Google Drive Manage & restore your device backups in Google Drive Google Drive works completely cross-platform on Android Phones and Tablets, Apple phones and computer and Windows Computers. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page