Computer Ransom Lockout – new twist to Microsoft Support telephone scam

Computer Ransom Lockout twist This is an update on our article “If you get a phone call from Microsoft – It is a SCAM… this is what to expect” where we explained that If you get a phone call from a technician (usually with an Indian accent) BEWARE. There is a new twist to the scam which we heard of this week. The call happened and went as previously reported and as usual the technicians demand a small cash payment to fix the PC but this time when the user REFUSED to pay, they “locked” his PC and deleted the restore points making it impossible to restore the system to an earlier time. They left him with a phone number to contact if he wanted the password to unlock his PC. They of course want your credit card details in return. The Person and phone number requested was Brad Watson, Technical Manager, Microsoft Melbourne, telephone 03 9005 6652 ….. if you have been requested to call this number, BEWARE it is a SCAM. The person who this happened to contacted the Police and the Consumer Department but neither were interested in pursuing the matter further? Surely the least they could do is trace the phone number??? This article by Stephen Shardine offers a number of technical solutions but the only surefire way is to backup all your personal data and to re-install windows. Now there is 4 tot 8 hours of your life your never going to get back ūüôĀ Here are some links that further detail and warn you of the SCAM From Microsoft From the ACCC Scam Watch (Australian Competition and Consumer Commission) From The Australian Communications and Media Authority Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: computer ransom lockout, microsoft, phone, scam, windows

If you get a phone call from Microsoft – It is a SCAM… this is what to expect

If you get a phone call from a technician (usually with an Indian accent) BEWARE it is a SCAM targeting people in US, Canada and Australia and has been going on for the last two years unabated. I heard of a business in Perth getting such a call only this week. Luckily the business person became suspicious and hung up on the caller. Please do the same and warn your friends. This is what to expect …. watch the video at the end to listen to the conversation captured live. 1) You receive a call out of the blue from someone claiming to be from (or have a relationship with) Windows or Microsoft and that they have detected a virus on your computer??? 2) The caller (usually with an Indian accent) asks you to open Windows Event Viewer on your machine to check if it is infected. Several error messages are listed and this reinforces their claims, even though errors are common and usually harmless. The caller tells you that these are of significant concern and offers to refer you to a ‚Äėtechnician‚Äô who could fix the problem for a fee. The caller now gives a number of options and the choice of options varies from call to call. They may include one or all of the following: You have to install an antivirus program on your computer‚ÄĒtypically the kind that you can download for free and charge up to $250 for the service. The caller asks for your credit card details but install nothing. Your details might then be sold to other parties or used for fraudulent purposes. The caller may get you to download a remote-control program allowing the caller to operate your computer from their terminal. Then they install malware on your computer which may give them access to any passwords, personal or financial details (such as Bank account logins) and your personal details (driving license number, passport number, date of birth etc.) which they sell on the black market. There is even a follow-up scam where the scammer falsely claims to be from a foreign government, foreign law enforcement body, or from your bank, and offers to recover the money that you initially lost in the first scam …. for a fee of course. Here are some links that further detail and warn you of the SCAM From Microsoft From the ACCC Scam Watch (Australian Competition and Consumer Commission) From The Australian Communications and Media Authority Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: microsoft, phone, scam, windows

How to restore files from Microsoft Backup

How to restore files from Microsoft Backup to a PC If you used Microsoft Backup to backup data on your computer, restoring one, all or a few files to the same or a new computer is quite straightforward and easy. Goto Start -> Control Panel -> Systems and Security -> Backup and Restore and hit the “Restore Files” button. Search or select a file or folder be clicking on one of these buttons. Try “Browse For Folders” first. Select one of the Backup folders (there may be many if many daily backups) and click “Add Folder” Select the backup you would like to search and click the “Next” button Select where you would like the restored files to be located and click the “Restore” button If an existing file exists and is about to get over-written select the appropriate action from “Copy and Replace” “Don’t Copy” or if your unsure “Copy but keep both files” Repeat this for all files to be restored. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: backup, files, microsoft, restore

How to use Microsoft’s default program to backup to an external device or hard drive

Using Microsoft Windows to Backup to an External Hard Drive Why reinvent the wheel or waste money on 3rd party backup software when Microsofts default backup program works well to an external hard drive. You can even backup the files stored on Google Drive, protecting your data twice, to be sure, to be sure. Windows 10 Backup Select the Start‚Ä謆¬†button, select¬†Settings¬†¬†>¬†Update & security¬†¬†>¬†Backup¬†¬†>¬†Add a drive, and then choose an external drive or network location for your backups. All set. Every hour, we’ll back up everything in your user folder (C:\Users\username). To change which files get backed up or how often backups happen, go to¬†More options. Windows 7 and earlier Backup Goto start-> Control Panel and select “Backup Your Computer” under “System and Security”     Just by plugging in your backup device you may get prompted to “use this drive for backup” but if you do not, use the backup options from control panel as detailed above Select the backup drive you want to backup TO (usually E: F: or higher) ….NOT C: Allow Microsoft to choose what to backup if you only have a small hard drive (40/80/160 MB) and a big external drive such 1TB or 2TB. Otherwise select “Let Me Choose“.   Click on “Setup Backup” to choose the files you wish to backup if you are being selective. You need to select “Document Library” , “Pictures Library” and “Music Library” as a minimum plus “Video Library” if you have sufficient disk space on your backup drive. If you wish to backup your google drive data, you can locate it under C: -> users -> Your Name -> Google Drive . make sure just the “Google drive” checkbox is selected so as not to backup all those other unnecessary files. Now you have your files selected, you now need to tell backup when to work automatically. Microsoft backup default to every Sunday night at 7pm. Change this to “Daily” and a time when you know the computer will be switched on.   You should now see your backup in progress click on “View Details” to see the files being copied or press the “Backup Now” button to start the backup at anytime Related Posts and Articles Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: antivirus, backup, bing, cryptolocker, data, dosearches, google drive, mac, malware, microsoft, Microsoft Windows, restore, windows, windows 10, windows 7, windows 7 backup, windows backup

Getting a new phone? Read this first

Getting a New Phone? Google/Microsoft Authenticator? Read this first. Before you setup your shiny new smartphone and give away/scrap the old one, there is something you need to consider. Two things in fact. 2FA, 2-Factor-Authentication especially if you use Google Authenticator or Microsoft Authenticator (who call it MFA or Multi-Factor-Authentication) to securely login to your accounts. Google Authenticator and Microsoft Authenticator apps do not automatically transfer the sites that you use to securely login to banking, mail and other secure sites. There is a procedure to go through and it is not that straight forward and they all involve backing up and recovering the information BEFORE turning off your old phone. Google Authenticator For Android Phones https://support.google.com/accounts/answer/1066447?hl=en For iPhones https://appleinsider.com/articles/19/09/20/how-to-move-google-authenticator-to-your-new-iphone   Microsoft Authenticator https://docs.microsoft.com/en-au/azure/active-directory/user-help/user-help-auth-app-backup-recovery   If you cannot work it out yourself and you need some guidance, contact us a helpdesk@itguyswa.com.au and make an appoitment to come in with both your new and old phone and we can walk you through it. A 30 minute sessions costs only $78 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: 2-Factor, 2-Factor-Authentication, 2FA, android, Google Authenticator, iphone, MFA, Microsoft Authenticator, multi factor authentication

winmail.dat

Are your email attachments being received as winmail.dat files? Here is the solution to stop your email attachments being received as winmail.dat files, when using Office 365 – Outlook as a mail client. There are 2 things to check Check 1 – If ALL or MOST recipients are receiving attachments as winmail.dat files then make sure Outlook is set to send emails in HTML or Plain text formats…. NOT RTF as a default by doing the following. Open Outlook Click the¬†File¬†tab, click¬†Options, and then click¬†Mail. In the¬†Compose Messages section, change “Compose messages in this format” to¬†HTML Scroll down to the Message Format section Check¬† “When sending messages in Rich Text Format to Internet recipients” is set to “Convert to HTML format” Click the OK button to save the changes. Check 2 – Having set the defaults to HTML and ALL or MOST recipients are still receiving attachments as winmail.dat files then you need to delete one or more suggested recipients in the Auto-Complete List. Outlook stores the last email format in the “Auto-Complete” list. Either remove one or all of the complete Auto-Complete list as follows: To remove one of the entries in the Recent People list, hover your mouse over the entry, you’ll see an X¬†to the right of the person’s entry. Click that X to delete the person’s name and email address from the Auto-Complete List. This doesn’t remove the person from your Contacts folder or other address book.Now type the recipients address in full, do not choose from the suggested list. To remove the complete list Select¬†File¬†>¬†Options¬†>¬†Mail. Under¬†Send messages, choose¬†Empty Auto-Complete List. Choose¬†Yes¬†to confirm you want to empty the list. Remove and empty the entire Auto-Complete List as follows: https://support.microsoft.com/en-us/office/manage-suggested-recipients-in-the-to-cc-and-bcc-boxes-with-auto-complete-dbe46e31-c098-4881-8cf7-66b037bce23e?ui=en-us&rs=en-us&ad=us Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page   Tags: auto-complete, autocomplete-list, office 365, outlook, Outlook 365, winmail.dat

How to setup OneDrive and SharePoint on an iMac or Macbook

We show you how to install Microsoft’s OneDrive and Sharepoint on a Mac, so you can share files with other Mac and Windows users If you or your company uses Microsoft OneDrive or Microsoft SharePoint for cloud data storage in a Windows PC environment as part of Office 365, it can also be setup to work the same way and access and edit files on a Mac OS device such as an iMac, Mac Mini or Macbook as follows. There is no such thing as a “SharePoint-App“. SharePoint is basically the Business version of OneDrive but your computer (Windows or Mac) uses the “OneDrive-App” as the program that syncs files between your computer and the Microsoft Cloud. To setup SharePoint initially, you need at lease one licence of Microsoft¬†Office 365¬†(Business,¬†Business Essentials,¬†Business Premium,¬†Enterprise¬†E1, E3, E5, SharePoint Plan 1 and 2) However, to access SharePoint files you only need the “OneDrive App” (available to all Office 365 Personal, Office 365 Home or higher. Office 2011 does not have the OneDrive App and was not built to use OneDrive or SharePoint (even though you may have limited success using) Your mac should also be using Mac OS X 10.12 (Sierra) or later. So if not already installed, start by downloading and installing the “OneDrive App” Firstly open the Onedrive App on the Mac (if already installed) or install it by either of the following methods: Download the app from the Microsoft Site https://products.office.com/en-us/onedrive/download or from the Apple App Store by clicking on the App Store icon   and searching for “Onedrive”   A comprehensive guide is also available from Microsoft at the following address https://support.office.com/en-us/article/sync-files-with-the-onedrive-sync-client-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f Once Onedrive is installed, you can then login to your companies Sharepoint or your personal Onedrive account and “sync” your files to your Mac using the OneDrive App How to Sync SharePoint Files to a Mac Login to your Microsoft Account using a web browser, there are a number of ways such as: https://account.microsoft.com/account https://login.microsoftonline.com/ or directly to the company Sharepoint site such as https://your-sharepoint-name.sharepoint.com And open OneDrive or SharePoint in your web browser choose OneDrive or Sharepoint using a browser and depending on which files you wish to sync Syncing OneDrive Files Syncing SharePoint Files Once in OneDrive or Sharepoint click on the “sync” icon This should force the “OneDrive” app to open on your Mac (SharePoint uses the OneDrive App) Select the files or folders you wish to sync. On the top taskbar of your Mac, you should see the Onedrive icon start to become animated as the the files start to sync, depending on the number of files, these may take some time to download   To access the files that have been synced, right click the “Onedrive” icon, and select the Onedrive or Sharepoint folder you wish to access Other available options here can be found under “Preferences” You can choose to have a “local” copy of OneDrive or Sharepoint files on your computer or choose to leave them in the-cloud and open them “on-demand” if you are running the latest Mac OS (Mac OS 10.14 or newer). This feature is not available on older Mac OS versions. You are not restricted to only having data from OneDrive or SharePoint. You can have both and/or multiple accounts for different users (see below) to add a new account click on the “Add an Account” button The “Office” tab, allows All Office Applications to sync files and you can choose to automatically “merge” conflicts or keep copies of both files and manually work out the changes. Be careful choosing “Always keep both copies” in a situation where there are multiple team members modifying files simultaneously, as you could find yourself with multiple copies of every file. A recent development on Mac OS, is that if you also run Windows on your Mac using Parallels with OneDrive running, hitting the “Sync” button will force the Sharepoint sync to the Windows version and not the Mac version. What should I use OneDrive or SharePoint. What is the difference? Should I save files to SharePoint or OneDrive? Beware of “Sync-Problems” It is not guaranteed that all files will immediately sync, especially if you are “uploading” files to SharePoint or OneDrive from your local drive You may see a warning such as this Clicking on the “X” opens another window that highlights the problems with the syncing. Clicking on the magnifier symbol takes you to the file or folder and allows you to correct them. Common OneDrive/SharePoint Sync problems include: “Names or Folders containing characters that are not allowed” such as: Blank leading Characters Blank Trailing Characters ~ ” # % & * : < > ? / \ { | }. Click here for a full list OneDrive/Sharepoint Data Limits – Personal Users Each personal users of Office 365 has up to 1TB of OneDrive storage included in their subscriptions. OneDrive/Sharepoint Data Limits – Business Users For Office 365 Business versions, each Office 365 individual user licence offers 1TB storage per person, combining licences over an organization (tenant) gives an overall storage allowance calculated as follow: 1 TB plus 10 GB per user license purchased. Example scenarios of increased storage allocation 100 user licenses = Total tenant allocation of 2TB For “unlimited” cloud-data-storage plans, upgrade Office Business 365 to OneDrive Plan 2, Enterprise E1 or Enterprise E3 licences. Call us for pricing, Cloud Data Storage In Australia you can purchase Office 365 Personal or Home (which contains OneDrive) or Office 365 Business (which contains OneDrive and SharePoint) directly from The IT Guys or Hybrid ICT at a discounted price compared to the Microsoft site by clicking on the following links. Microsoft Office 365 Personal Annual Subscription – A$83 per year (RRP A$99) Microsoft Office 365 Home Annual Subscription – A$110 per year (RRP A$129) Microsoft Office Home & Student 2019 (for Mac or PC) A$177 inc GST (RRP A$199) Microsoft Office Home & Business 2019 (for PC or Mac) $A328 inc GST (RRP A$349) Microsoft Office Professional 2019 (for […]

Looking for a Business domain-name and Business Class Email?

To send and receive email using your own email address (yourcompany.com.au) requires the purchase of a “domain” or domain-name and an email mailbox. In Australia these are available from $72 per year. To be taken seriously and professionally in Business you need to have a domain-name (email address and website address) that brands your company and makes you identifiable from others. See:¬†11 reasons you must STOP using FREE, generic or ISP based domain names for business emails. ‚Äúyourcompanyname.com.au‚ÄĚ business domain-name is only $33 per year and a Microsoft Exchange Mailbox is only $72.60 per year (if you already have an Office 365 license) For $105.60 per year (inc GST) we can register and setup your new business domain and redirect emails from your gmail account for free. ‚Ķ as your business grows, you can more email addresses using your domain for a further $72.60 per user per year. If you would like to take your business to the next level, please let us know. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: Australia, business, business domain, business email address, domain, domain name, email address, emails, Gmail, ISP, microsoft, microsoft exchange, office 365, office 365 license, website address, website domain name

Where did the Outlook search go?

Search in Outlook has (or is about to) moved. And there is no way of resetting it back!! Like all Outlook 2019 and Office 365 users, I am sure you are used (and happy) to have the Outlook Search option positioned at the top of the list of email titles (like below) Enjoy this while you can as we are reliably informed, Microsoft have been changing the position to the blue tool-bar on various upgrades since November 2019. From Microsoft…. “Last year, we introduced a new ‚ÄúComing Soon‚ÄĚ feature that offered customers a way to preview significant, new updates planned for Outlook for Windows.¬† With Coming Soon, customers could try the updates when it‚Äôs convenient and provide feedback before the updates become the new default experience in production ‚Äď at which time Coming Soon would disappear. The first update we introduced with Coming Soon was the user experience design updates.¬† We‚Äôre starting to roll out Coming Soon again so you can preview the updates to Search being announced today” Full article here: https://techcommunity.microsoft.com/t5/outlook-blog/search-in-outlook-puts-your-results-on-top/ba-p/930232 Outlook fans are NOT happy!! https://answers.microsoft.com/en-us/msoffice/forum/all/new-outlook-search-at-the-title-bar-anyone-else/04bf8cad-145a-4be2-9864-d7f8fdb739a7 and the reaction from Microsoft …. not very sympathetic Hello, We’re sorry to hear you’re not enjoying the new search functionality. In Outlook, please go to¬†Help>Feedback¬†to send feedback to our engineering teams about this or anything else you don’t like or even like. Thanks Microsoft Support We don’t like it either, maybe Microsoft will rollback the new feature in future updates, or stop it happening at all. If you want to have your say …… in Outlook click on File> Feedback > I Don’t Like Something ….and have your say. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page       Tags: coming soon, outlook search, outlook search bar, Outlook search position 2019

Beat the boredom. How to watch BBC, ITV, Netflix USA in Australia during lockdown

Run out of things to watch on Australian Netflix, Prime, Foxtel, ABC, SBS, 7,9 & 10? Even before my coronavirus-self-isolation it was increasingly difficult to find new programs to watch in Australia (especially if your looking for something humorous and light-hearted) Yet the content does exist…. if you live in the UK or Ireland, even the US. There is an endless supply of TV content you can watch from the UK and the US, as long as you can get past the geo-restrictions. “What are geo-restictions?” – Due to international copyright laws, some TV content is only allowed to be viewed in certain countries. It is “geo-restricted“. If it is detected that you are trying to view content from a country outside of a geo-restriction … ie an Australian user trying to view British Programs, your attempts will be blocked. This is done because each computer has an invisible “IP Address” which gives out the country and sometimes the city that you or your ISP (Internet-Service-Provider ie Telstra, iiNet, Optus etc.) are located, making it easy to geo-restrict access. A ludicrous law in this day of global-consumption but until the entertainment industries gets over itself, Australia will continue to be a backwater in terms of what-we-get-to-see and when-we-get-to-see-it because of geo-restrictions. You may have experienced such censorship yourself while trying to access SBS or ABC iView from your hotel in Bali, Hong Kong or Thailand with images such as these. Access to overseas TV content (or Australian content while overseas) is available by using a VPN (Virtual-Private-Network) A¬†VPN, or¬†virtual private network, is a secure tunnel between your device and the internet. VPNs are used to protect your online traffic from snooping, interference, and censorship. A typical use of a VPN is to provide secure internet access between company servers and home computers using Microsoft RDC (Remote Desktop Connection) VPN’s can also act as a proxy, allowing you to mask or change your location and surf the web anonymously from wherever you want. In this way it is used to fool the source of a website or content streamer into believing the source user is from another IP address, one already located close-by or at least in the same country. In this way, content that would normally be inaccessible to users outside of that country becomes available because the source website believes it is being accessed from within that country. Effective VPN clients are NOT Free but not that expensive either. There are a number of companies that advertise FREE VPN’s and some work for a limited time, but they are all trying to sell you their paid VPN service. Rather than struggle with Free VPN services and browser add-ins such a Hola, we recommend purchasing a tried-and-test VPN client VPN Guru lists it’s top 6 VPN clients as Express VPN, NordVPN, UltraVPN, SurfShark, Cyber Ghost, SafeVPN and Privacy Web Going with #1 choice, We tried and tested Express VPN One Express VPN licence allows you to install the client on up to 5 devices be that Windows, MacOS, iOS. We installed on an iPad and a Mac computer and both worked very well, with one or two caveats Downloading the ExpressVPN desktop app To get started,¬†go to ExpressVPN.com¬†and select the Get Started option at the top. A single ExpressVPN subscription comes with easy-to-use apps for every device you own. Mac, Windows, Android, iOS, Linux, routers etc Pick the plan you want, add your email, and enter payment details. Note that ExpressVPN offers a 30-day money back satisfaction guarantee. If applying via the Apple App store or Google Play, you may also get a 7 day free-trial. Click Join Now. Next, choose a password or accept the one generated for you. (Be sure your password includes a few extra characters, numbers, and plenty of characters in upper and lowercase.) You will then receive an activation code. Keep this in a secret place – meaning, not on a sticky note on your desktop. Installing ExpressVPN on desktop Installing ExpressVPN is easy on a desktop or laptop – although there are a few extra steps compared to the mobile client. For the desktop, download the client and install it. The good thing about a client like ExpressVPN is that it is remarkably easy to install and configure. You‚Äôve actually already done the hardest steps – choosing your plan and adding payment details. With the client, sign-in using the account you just created. Enter your activation code. Decide if you want to launch a startup and if you want to send a crash report and other data to improve the product. Your next step is the most important one of all – selecting the location of the server. If you wish to access TV channels in the UK, choose a UK server, if US channels, choose a US server etc. Click the big power icon to connect. This will make your Internet connection secure. Once you connect with ExpressVPN, the app will run in the background and there‚Äôs nothing more to do to use the VPN, although you can configure features and change settings. You may notice a decrease in Internet speed while the VPN is switched on, so it maybe recommended to only have it switched on while requiring it. However, if you are using the VPN simply to make your connections secure, choose the home location closest to you. Downloading the ExpressVPN mobile app Like any good service, ExpressVPN is available both on Apple iOS and Android – in fact, it tops our list of the best Android VPN apps – and the client works like any other app. With the mobile app, you have the choice to start a seven-day trial. You can find it at the App Store or Play Store, or you can simply visit the ExpressVPN website to look for the mobile install. Once you find the app, verify that the logo matches what you see on the ExpressVPN site (a V logo with wings). This is important […]

How to fix a computer that will not start, freezes or is very slow

Common computer problems and possible self-fixes for a computer that will not start, hangs, freezes or is very slow Power Issues. If your computer or device shows no sign of power, cannot be started by holding down the power button, shows no lights and no noise such as a fan or ticking hard-disk. Then the issue it is most likely a power issue. Try the following. Check that the plug is in the wall and the power switch is on If connected via a power-board or multi-adapter, try replacing or switching to a known good one and try again Pull the power-cord out of the back of the computer or laptop for at least 30 seconds and reinsert it firmly. if none of the above actions resolves the issue, then the power supply or power-pack will need replacing and it will need to be sent to our workshop for for further assessment and testing Screen Monitor, Keyboard or Mouse issue Flickering or distorted screens or monitors usually indicate a hardware issue and most of these are not repairable but can be replaceable. Replacement Monitors, Keyboards and Mice can be purchased at most electrical stores Keyboards, damaged or cracked screens and trackpads on Laptop or Notebook computers, need to be replaced by a technician and need to be brought to the workshop for further assessment and testing Other Issues Is your computer a Microsoft Windows Computer or Laptop running Windows 10, 8, 7, Vista, XP? If so CLICK HERE Is your computer an APPLE computer or laptop such as an iMac, MacBook, MacBook Air or Mac Mini? if so CLICK HERE Is your computer a tablet, chrome-book, kindle, iPad or a smart-phone? if so CLICK HERE Microsoft Windows Computers Issues What Windows Operating System Do I have? Slow Windows Computer? Failed Updates are the most likely cause How often should I replace my Hard Disk Drive (HDD)? Apple Computer Issues Why is my Mac Slow all of a Sudden? MacBook Repairs ‚Äď Apple MacBook Repairs How to fix or repair a Mac Hard Drive (HDD) How often should I replace my Hard Disk Drive (HDD)? How to Fix Apple Spinning Wheel of Death (SWOD) Tablets, Chrome-book, Kindle, iPad or a smart-phone?   Generally, these items are not repairable (if broken) but the operating system can often be re-installed or reset. Doing so may get the device working again, but all data is likely to be lost unless t has a backup.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page       Tags: 2013, 2016, backup, chrome, computer problems, dell, hard-disk-drive, hdd, iMac, iPad, iphone, laptop, mac, Mac Mini, macbook, Macbook air, microsoft, Microsoft Windows, mouse, Power Issues, tablets, Testing, Vista, windows, windows 10, XP

Help

Self Help Resources   How to fix a computer that will not start, freezes, hangs or is very slow How to fix common Microsoft Windows problems How to fix common Microsoft Office and Outlook problems How to fix common Apple iMac, Macbook problems How to fix common Network/Internet problems How to Work Remotely with Office 365 An Essential Guide to Working from Home Blog/FAQ   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: help, internet help, mac help, office help, self help, windows help

If you use ZOOM for video conferencing, you could be risking your privacy

If you have Microsoft Office you have FREE video conferencing software built-in, so why use ZOOM? Users of Office 365 (Business) have Microsoft Teams and users of Office 365 (home or personal) have Skype, so why use another product and pay for it or use the free version and risk your privacy? Privacy concerns have been raised in the US by consumer organisations, especially when using the Free version of Zoom. See here: https://www.consumerreports.org/telecommunications/zoom-teleconferencing-privacy-concerns/ Using Office 365 Business built-in collaboration tools, such as Microsoft Teams (Skype for Business) to chat, have online meetings/video conference and share documents. ÔĽŅ Microsoft teams is a hub for teamwork. It’s an app that helps you pull together as a team. And work together using chat instead of email It’s a work space where you and your team can securely edit files at the same time and see likes and mentions and replies with just a single tap. Ii’s a place that your team can make its own by adding notes, websites and apps and because it’s in the cloud it let’s everyone work together no matter where they are. Basic video conferencing can be achieved using the built in camera in iMac, Macbooks, Laptops and AIO (All-in-one) computers. However if you require a camera or microphone for simple person-to-person calls, a camera such as the following would be sufficient. Microsoft LifeCam Studio WebCam 1080p/USB/Cert. for Skype 3 Years warranty $111.38 + $15 delivery = $126.38 inc GST and delivery Purchase ref# Q2F-00017 purchase here Those looking to broadcast events or meeting would be advised to purchase one of the following: Logitech BRIO 4K Ultra HD Webcam HDR RightLight 3 5xHD Zoom Auto Focus Infrared Sensor Video Conferencing Streaming Recording Windows Hello Security $509 + $15 delivery = $524 inc GST and delivery Purchase ref# 960-001105 purchase here   Logitech PTZ Pro 2 Conference Cams HD Video Conferencing Pan Tilt Zoom Camera for Medium-Large Business Group works with Skype MS Lync Cisco Jabber Wex $1,410 + $15 delivery = $1,425 inc GST and delivery Purchase ref# 960-001184 purchase here If you need any assistance setting up Microsoft Teams or Skybe and purchasing or setting up video equipment, please contact us on helpdesk@itguyswa.com.au Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: meetings, microsoft teams, office 365, skype, skype for business, Teams, teleconferencing, videos, virtual meetings, zoom

Purchase Work@Home Equipment … Delivered to your door

Need to work from home but can’t find the computer equipment you need in the shops? If you live in Perth, Western Australia, we can ship Monitors, Computers, Web Cams, Keyboards etc directly to your home in Perth by courier for only $15 (slightly more for country areas) See the following list of currently available stock below (at time of writing). If you need multiple items, alternatives or advice, please send an email to ¬†helpdesk@itguyswa.com.auand we will send you a quote that, if you accept can be paid online by credit card and shipped directly to you within 1 – 3 business days. Click here for our Current Pricing Catalogue Upgrade Microsoft Office Office 2019/Office 365 Pricing and Products Explained Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student 2019 Buy Office Home & Business 2019 If you need multiple items, alternatives or advice, please send an email to ¬†helpdesk@itguyswa.com.au and we will send you a quote that, if you accept can be paid online by credit card and shipped directly to you.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page     Tags: 2019, business, conference cam, coronavirus work, coronavirus working from home, email, home delivery, laptop, laptops, LG, logitech webcam, microsoft, microsoft Office, monitor, monitors, Office, perth, phone, Purchase Work@Home Equipment, samsung, skype, storage, upgrade, western australia, windows, work from home, work from home coronavirus, work from home due to coronavirus, working from home coronavirus, working remotely coronavirus

How to work from home while self-isolating due to CORONAVIRUS (SARS-CoV-2) pandemic

How to work from home while self-isolating due to CORONAVIRUS (SARS-CoV-2) pandemic If you have an office-based job which involves working with emails, computer programs and using a telephone to talk to customers and fellow workers, then your job could easily be carried out from home, as long as you have a reasonable fast internet connection. This also assumes that your employer has the technological infrastructure in place to allow you to tele-commute. The old-fashioned and most insecure way of working from home is by using Microsofts Remote Desktop Connection (RDC) using Remote Desktop Protocol (RDP), where you “dial-in” to your work desktop from a home computer. RDP/RDC is a known vulnerability and is an easy target for hackers and cyber-criminals. If this is the only option available it should be configured using a virtual private network (VPN) connection which provides a secure connection to your work network via the internet. Creating a VPN involves configuring network settings at the workplace and on each computer that will be connecting to the work network. The process is time consuming and expensive to setup. A more costs-effective, scalable and secure solution is as follows using ‚Äúthe cloud‚ÄĚ The required technology isn’t expensive and can be easily setup, if it is not already in place. It merely involves moving emails and data into ‚Äúthe cloud‚ÄĚ Most tech-savvy employers have been using this technology for many years but for others, the fear of ‚Äúthe-cloud‚ÄĚ has held them back and they are still reliant on POP or IMAP emails, on premise servers and PABX phone systems. How to move data, emails and telephones into the cloud 1. Upgrade office software to Office 365 Business versions, including Microsoft Office Hosted Exchange email accounts. 2. Move files and local data into Microsoft SharePoint cloud data storage (which is included in Office 365 Business¬†versions such as Exchange Online, Business Premium etc.) 3. Use Office 365 Business built-in collaboration tools, such as Microsoft Teams (Skype for Business) to chat, have online meetings/video conference and share documents. ÔĽŅ Microsoft teams is a hub for teamwork. It’s an app that helps you pull together as a team. And work together using chat instead of email It’s a work space where you and your team can securely edit files at the same time and see likes and mentions and replies with just a single tap. Ii’s a place that your team can make its own by adding notes, websites and apps and because it’s in the cloud it let’s everyone work together no matter where they are 4. Switch to a Hosted PABX telephone system with VOIP handsets.   These steps allow employees to access emails and files from their home computers, laptops and smartphones and once they have relocated their office telephone handset to their home and plugged into the internet, to answer and make calls as if they were seated at their office desk. The IT Guys WA and Hybrid ICT have carried out the above for many of our clients which has given them the ability to send their staff home and self-isolate while still continuing to work as normal. If you would like this to happen at your company, please contact us for an obligation free quote on ¬†helpdesk@itguyswa.com.au¬†or call 08 6365 5603 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601¬† For instant remote control sessions, follow the instructions found on this page Tags: business, business pabx, business premium, cloud, Cloud Data Storage, collaboration, coronavirus, coronavirus self quarantine, COVID-19, covid19, email, Exchange Online, hosted exchange, hosted PABX, how to work from home, HYBRID ICT, internet, microsoft, Microsoft SharePoint, office 365, Office 365 Business, office hosted exchange, online meetings, pandemic, rdc, rdp, Remote Desktop Connection, Remote Desktop Protocol, SARS-CoV-2, self isolation coronavirus, sharepoint, skymesh, skype, Teams, tele commute, telecommute, telecommuting, The Cloud, virtual private network, voip handsets, vpn, work at home, work from home, work from home coronavirus, work from home due to coronavirus, work from home perth, working from home, working from home coronavirus, working remotely coronavirus