Fixing Microsoft Outlook & Entourage Email Problems and Issues

The IT Guys specialise in fixing all Microsoft Outlook 2003, 2007, 2008 (Mac), 2010, 2011 (Mac), 2013, 2016, Entourage and 365 Email Problems and Email Issues and Microsoft Outlook Support As a Microsoft Certified Cloud Partner we have the experience and skills to provide you with a expert advise at home , on premises or in-cloud. 24/7 Techies offers Microsoft Outlook technical support 24×7, 365 days a year. The service covers all editions of Microsoft Outlook. Our Techies helps you save time and money by delivering Outlook and Outlook Express support online. 24/7 Techies can provide quality Microsoft Outlook Support support anytime, anywhere using the Internet, in our offices in Subiaco or at your home or business premises. What can be done to stop email spam, email viruses and Ransomware The IT Guys also offer Tailored Email solutions to meet your needs Individuals and Businesses have different email requirements. Personal email services for individuals are available mostly free-of-charge through services such as Gmail, Yahoo and Outlook and can be accessed through a browser or using software such as Outlook, Windows Live or Thunderbird. However, all email accounts do not offer the same protection against SPAM, Viruses and Phishing How are you preventing staff opening emails that could ruin your business? If you are still using Outlook Express, chances are you are still using the XP operating system and you need to upgrade your operating system ASAP. Call us now. Your security is at risk. What is Phishing and how can I defend against it? As a Microsoft Certified Partner we have the experience and skills to provide you with a business strength email solution, on premises or on-cloud. If your having trouble with Optus, Bigpond, IIinet or Westnet, let the IT guys provide you with an alternative solution, for a little as $6.05 per user per month…read more here Email solutions and email hosting Having E-mail problems??? We can help. Call us today on 08 6118 2601 Let us review your existing email setup and advise and quote on a more cost effective and efficient email solution to meet you business and industry needs and in some cases legal obligations and statutory requirements. Contact us today  on 08 6118 2601 for a free quote and assessment. The IT Guys (WA) specialise in troubleshooting Microsoft Outlook 2013/16/19 365, troubleshooting Microsoft Outlook 2011, troubleshooting Microsoft Outlook 2010, troubleshooting Microsoft Outlook 2007,  troubleshooting Microsoft Outlook 2008 and troubleshooting  Microsoft Outlook 2003. How to fix Office 365, Office 2016 or Office 2019 “Activation” or “Unlicensed Product” Problems Problems with Office and Outlook for Mac 2016 – Solved Having problems accessing your Gmail account using Outlook? Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2016, Access, accounts, activation, bigpond, business, cloud, email, emails, Entourage, fix, Gmail, Home, iinet, internet, mac, mail issues, microsoft, microsoft outlook, Microsoft Outlook 2011, Office, optus, outlook, Outlook 2007, outlook 2010, Outlook 2011, outlook 2013, outlook express, phishing, phone, problems, ransom, Ransomware, spam, subiaco, support, troubleshooting, upgrade, virus, westnet, windows, yahoo

Computer Ransom Lockout – new twist to Microsoft Support telephone scam

Computer Ransom Lockout twist This is an update on our article “If you get a phone call from Microsoft – It is a SCAM… this is what to expect” where we explained that If you get a phone call from a technician (usually with an Indian accent) BEWARE. There is a new twist to the scam which we heard of this week. The call happened and went as previously reported and as usual the technicians demand a small cash payment to fix the PC but this time when the user REFUSED to pay, they “locked” his PC and deleted the restore points making it impossible to restore the system to an earlier time. They left him with a phone number to contact if he wanted the password to unlock his PC. They of course want your credit card details in return. The Person and phone number requested was Brad Watson, Technical Manager, Microsoft Melbourne, telephone 03 9005 6652 ….. if you have been requested to call this number, BEWARE it is a SCAM. The person who this happened to contacted the Police and the Consumer Department but neither were interested in pursuing the matter further? Surely the least they could do is trace the phone number??? This article by Stephen Shardine offers a number of technical solutions but the only surefire way is to backup all your personal data and to re-install windows. Now there is 4 tot 8 hours of your life your never going to get back 🙁 Here are some links that further detail and warn you of the SCAM From Microsoft From the ACCC Scam Watch (Australian Competition and Consumer Commission) From The Australian Communications and Media Authority Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: computer ransom lockout, microsoft, phone, scam, windows

If you get a phone call from Microsoft – It is a SCAM… this is what to expect

If you get a phone call from a technician (usually with an Indian accent) BEWARE it is a SCAM targeting people in US, Canada and Australia and has been going on for the last two years unabated. I heard of a business in Perth getting such a call only this week. Luckily the business person became suspicious and hung up on the caller. Please do the same and warn your friends. This is what to expect …. watch the video at the end to listen to the conversation captured live. 1) You receive a call out of the blue from someone claiming to be from (or have a relationship with) Windows or Microsoft and that they have detected a virus on your computer??? 2) The caller (usually with an Indian accent) asks you to open Windows Event Viewer on your machine to check if it is infected. Several error messages are listed and this reinforces their claims, even though errors are common and usually harmless. The caller tells you that these are of significant concern and offers to refer you to a ‘technician’ who could fix the problem for a fee. The caller now gives a number of options and the choice of options varies from call to call. They may include one or all of the following: You have to install an antivirus program on your computer—typically the kind that you can download for free and charge up to $250 for the service. The caller asks for your credit card details but install nothing. Your details might then be sold to other parties or used for fraudulent purposes. The caller may get you to download a remote-control program allowing the caller to operate your computer from their terminal. Then they install malware on your computer which may give them access to any passwords, personal or financial details (such as Bank account logins) and your personal details (driving license number, passport number, date of birth etc.) which they sell on the black market. There is even a follow-up scam where the scammer falsely claims to be from a foreign government, foreign law enforcement body, or from your bank, and offers to recover the money that you initially lost in the first scam …. for a fee of course. Here are some links that further detail and warn you of the SCAM From Microsoft From the ACCC Scam Watch (Australian Competition and Consumer Commission) From The Australian Communications and Media Authority Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: microsoft, phone, scam, windows

How to restore files from Microsoft Backup

How to restore files from Microsoft Backup to a PC If you used Microsoft Backup to backup data on your computer, restoring one, all or a few files to the same or a new computer is quite straightforward and easy. Goto Start -> Control Panel -> Systems and Security -> Backup and Restore and hit the “Restore Files” button. Search or select a file or folder be clicking on one of these buttons. Try “Browse For Folders” first. Select one of the Backup folders (there may be many if many daily backups) and click “Add Folder” Select the backup you would like to search and click the “Next” button Select where you would like the restored files to be located and click the “Restore” button If an existing file exists and is about to get over-written select the appropriate action from “Copy and Replace” “Don’t Copy” or if your unsure “Copy but keep both files” Repeat this for all files to be restored. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: backup, files, microsoft, restore

How to use Microsoft’s default program to backup to an external device or hard drive

Using Microsoft Windows to Backup to an External Hard Drive Why reinvent the wheel or waste money on 3rd party backup software when Microsofts default backup program works well to an external hard drive. You can even backup the files stored on Google Drive, protecting your data twice, to be sure, to be sure. Windows 10 Backup Select the Start​  button, select Settings  > Update & security  > Backup  > Add a drive, and then choose an external drive or network location for your backups. All set. Every hour, we’ll back up everything in your user folder (C:\Users\username). To change which files get backed up or how often backups happen, go to More options. Windows 7 and earlier Backup Goto start-> Control Panel and select “Backup Your Computer” under “System and Security”     Just by plugging in your backup device you may get prompted to “use this drive for backup” but if you do not, use the backup options from control panel as detailed above Select the backup drive you want to backup TO (usually E: F: or higher) ….NOT C: Allow Microsoft to choose what to backup if you only have a small hard drive (40/80/160 MB) and a big external drive such 1TB or 2TB. Otherwise select “Let Me Choose“.   Click on “Setup Backup” to choose the files you wish to backup if you are being selective. You need to select “Document Library” , “Pictures Library” and “Music Library” as a minimum plus “Video Library” if you have sufficient disk space on your backup drive. If you wish to backup your google drive data, you can locate it under C: -> users -> Your Name -> Google Drive . make sure just the “Google drive” checkbox is selected so as not to backup all those other unnecessary files. Now you have your files selected, you now need to tell backup when to work automatically. Microsoft backup default to every Sunday night at 7pm. Change this to “Daily” and a time when you know the computer will be switched on.   You should now see your backup in progress click on “View Details” to see the files being copied or press the “Backup Now” button to start the backup at anytime Related Posts and Articles Top 6 checks to make sure your computer is protected from Viruses and Malware How to use Microsoft’s default program to backup to an external device or hard drive Beware of scam emails about downloading Windows 10 Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus How to avoid Computer Viruses – Stop using Bing https://www.itguyswa.com.au/your-apple-mac-has-a-virus-this-is-not-a-joke/ Prevent viruses by not allowing others to use your computer account https://www.itguyswa.com.au/windows-8-users-open-to-adobe-reader-viruses/ How can I tell if my computer has a virus? https://www.itguyswa.com.au/how-to-remove-the-dosearches-search-virus/ How to remove the “Snap-Do” search virus Australian Federal Police virus scam Antivirus Security Pro is a SCAM – Here is how to remove it. How to remove 99% of computer viruses, malware and adware for FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: antivirus, backup, bing, cryptolocker, data, dosearches, google drive, mac, malware, microsoft, Microsoft Windows, restore, windows, windows 10, windows 7, windows 7 backup, windows backup

Surface Repairs

Microsoft Surface Repairs and Support Microsoft Surface Computers are very powerful and light and as long as they keep working they are a fantastic and mobile asset However, when things go wrong, they are not that easily repaired due to their construction. Components and the casing are usually glued in and not designed to be disassembled and reassembled. What Surface parts can and cannot be repaired? Microsoft have a policy of not attempting to repair any damaged or failing components, and third party repairs are also unable to fix the following (although some repairers may claim otherwise) Microsoft will offer you a replacement or refurbished model through the main Microsoft office (in Australia, it is Sydney) for any supported devices Cracked Screen Failing Components such as: Faulty Battery Failing Storage (RAM and SSD) Failing Motherboard Depending on the devices warranty status, the repair could be free or a fixed fee may apply to swap-out or exchange your failed device for a new or refurbished model. Consumer/Retail Grade Surface’s only have a one-year limited hardware warranty If you have a non-business, standard-warranty, you could be without your device for many weeks as they need to be sent to Microsoft, assessed and then returned (quoted is 5-8 business days but this is based on Eastern States of Australia) Extended Warranties are available using Microsoft Complete, which also gives some cover against accidental damage. Microsoft Surface Business models have different warranties, some provide for a replacement device to be sent out to you prior to you sending your old device back to Microsoft. Differences between Non-Commercial and Commercial grade Surfaces Item Consumer/Retail Grade Commercial Grade Operating System Windows 10 Home in S Mode(1) Windows 10 Pro Warranty – Standard Go, Book, Studio 1 Year Send the broken device before receiving a new one(2) 2 Years Send the broken device before receiving a new one(2) Warranty – Advanced Exchange* Pro, Laptop N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available Warranty – Advanced Exchange* Pro, Laptop N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available Advanced Exchange Send broken one to Sydney before receiving a replacement after repair. Receive replacement in 3-5 business days (before sending the broken one back) Complete for Business – Accidental Damage coverage N/A Optional cover available, allowing 2 claims per lifetime over 2, 3 or 4 years Repair Turnaround 5-8 business days to get a new device (after sending the broken one back) 3-5 business days to get a new device (before sending the broken one back) How much does out-of-warranty service cost for your Surface device or accessory? If your Surface device or accessory is no longer covered by your Standard Limited Warranty or Microsoft Complete Extended Service Plan, you may be eligible for out-of-warranty service for a fee. These prices apply only to repairs and replacement completed by Microsoft and are subject to change upon inspection. Pricing may vary with other service providers. For exchange orders, we will replace your device or accessory with a similar refurbished product. At the time of writing, exchange prices range from A$396 to $1431, full prices hound here Australian Surface Exchange prices How to fix common Surface Problems Before sending your Surface in for service, try using the Surface Diagnostic Toolkit to fix common software issues. See Fix common Surface problems using the Surface Diagnostic Toolkit for more info. If the Surface Diagnostic Toolkit doesn’t fix the issue you’re having, try resetting your Surface. See Restore or reset Surface. If your Surface won’t start up or it goes to sleep and won’t wake up, try waking it. See Surface won’t turn on or wake from sleep. If your Surface battery won’t charge or you’re having other battery issues, see Surface battery won’t charge or Troubleshooting Surface battery issues. If Windows doesn’t start correctly when you turn on your Surface, try troubleshooting it. See Windows doesn’t start on Surface. If the screen flickers or is scrambled on a Surface 4 Pro, you might have to update its drivers or take other steps. See Surface Pro 4 screen flickers or is scrambled. If those things don’t work, search this support site (here) for info on how to fix your specific issue, or see Surface model help and browse the topics related to your Surface model. If you still can’t troubleshoot your issue, see the “Requesting service” section below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: microsoft complete, microsoft extended warranty, Microsoft surface, Microsoft Surface Pro, microsoft surface pro perth, out-of-warranty service, surface, Surface 2, Surface 3, surface book, Surface Book 2 – 13.5”, Surface Book 2 – 15", Surface Book 3 – 13.5”, Surface Book 3 – 15", Surface Go, Surface Go 2, Surface Laptop 2, Surface Laptop 3 – 13.5", Surface Laptop 3 – 15", Surface Laptop Go, surface pro, Surface Pro 1, Surface Pro 2, Surface Pro 3, Surface Pro 3 LTE, Surface Pro 5, Surface Pro 6, Surface Pro 7+, Surface Pro X, surface repairs, Surface RT, Surface Studio, Surface Studio 2, Windows surface,  Surface Laptop

Buy Office Professional 2019

Buy Office Professional 2019 – A$639 inc GST For growing small businesses who want classic Office apps plus Outlook, Publisher, and Access* installed on one PC or Mac for use at work. *Publisher and Access are PC only . One-time purchase for 1 device Install on 1 PC or Mac – Licensed for home and commercial use System Requirements Windows 10 or Mac OS Classic 2019 versions of Word, Excel and PowerPoint and Outlook. Plus OneNote for Windows 10 Self download and Install or pay optional extra fee to have us install/setup for you. A link to the software download will be manually emailed to you within 1 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  helpdesk@itguyswa.com.au Purchase Office Professional 2019 A$649 inc GST  – self install/renew Purchase Office Professional 2019 A$649 inc GST – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student 2019 Buy Office Home & Business 2019 Buy Project Standard 2019 Buy Project Professional 2019 Buy Visio Standard 2019 Buy Visio Professional 2019 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2019, Excel, office pro 2019, office professional 2019, OneNote, outlook, Powerpoint, Word

How to fix the Windows Printing Bug issue (KB5000802)

A Windows 10 Security update is currently crashing computers when you print 11th March 2021 This is caused by Windows Update KB5000802 Please DO NOT install the update ….for now (in a week or so time we are confident Microsoft will have addressed the issue) If already installed this is how you can uninstall it In the command prompt, enter the following command: wusa /uninstall /kb:5000802 or go to Settings > Update & Security > View Update History > Uninstall Updates and select KB5000802 and click on the “uninstall” button THE FIX – Finally from Microsoft (22 March 2021) Look for Microsoft Update KB5001649 https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649 Select the version appropriate to your version of Windows 10 and download and run the update manually. You may also want to try installing KB5001565, KB50015657, KB50015658 depending on your current version of Windows 10, if KB5001649 does not fix the issue. Cannot do it yourself? Drop us a line. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: blue screen, kb5000802, kb5000808, KB5001565, KB50015657, KB50015658, KB5001649, printer crash, windows 10

Getting a new phone? Read this first

Getting a New Phone? Google/Microsoft Authenticator? Read this first. Before you setup your shiny new smartphone and give away/scrap the old one, there is something you need to consider. Two things in fact. 2FA, 2-Factor-Authentication especially if you use Google Authenticator or Microsoft Authenticator (who call it MFA or Multi-Factor-Authentication) to securely login to your accounts. Google Authenticator and Microsoft Authenticator apps do not automatically transfer the sites that you use to securely login to banking, mail and other secure sites. There is a procedure to go through and it is not that straight forward and they all involve backing up and recovering the information BEFORE turning off your old phone. Google Authenticator For Android Phones https://support.google.com/accounts/answer/1066447?hl=en For iPhones https://appleinsider.com/articles/19/09/20/how-to-move-google-authenticator-to-your-new-iphone   Microsoft Authenticator https://docs.microsoft.com/en-au/azure/active-directory/user-help/user-help-auth-app-backup-recovery   If you cannot work it out yourself and you need some guidance, contact us a helpdesk@itguyswa.com.au and make an appoitment to come in with both your new and old phone and we can walk you through it. A 30 minute sessions costs only $78 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2-Factor, 2-Factor-Authentication, 2FA, android, Google Authenticator, iphone, MFA, Microsoft Authenticator, multi factor authentication

winmail.dat

Are your email attachments being received as winmail.dat files? Here is the solution to stop your email attachments being received as winmail.dat files, when using Office 365 – Outlook as a mail client. There are 2 things to check Check 1 – If ALL or MOST recipients are receiving attachments as winmail.dat files then make sure Outlook is set to send emails in HTML or Plain text formats…. NOT RTF as a default by doing the following. Open Outlook Click the File tab, click Options, and then click Mail. In the Compose Messages section, change “Compose messages in this format” to HTML Scroll down to the Message Format section Check  “When sending messages in Rich Text Format to Internet recipients” is set to “Convert to HTML format” Click the OK button to save the changes. Check 2 – Having set the defaults to HTML and ALL or MOST recipients are still receiving attachments as winmail.dat files then you need to delete one or more suggested recipients in the Auto-Complete List. Outlook stores the last email format in the “Auto-Complete” list. Either remove one or all of the complete Auto-Complete list as follows: To remove one of the entries in the Recent People list, hover your mouse over the entry, you’ll see an X to the right of the person’s entry. Click that X to delete the person’s name and email address from the Auto-Complete List. This doesn’t remove the person from your Contacts folder or other address book.Now type the recipients address in full, do not choose from the suggested list. To remove the complete list Select File > Options > Mail. Under Send messages, choose Empty Auto-Complete List. Choose Yes to confirm you want to empty the list. Remove and empty the entire Auto-Complete List as follows: https://support.microsoft.com/en-us/office/manage-suggested-recipients-in-the-to-cc-and-bcc-boxes-with-auto-complete-dbe46e31-c098-4881-8cf7-66b037bce23e?ui=en-us&rs=en-us&ad=us Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: auto-complete, autocomplete-list, office 365, outlook, Outlook 365, winmail.dat

How to setup OneDrive and SharePoint on an iMac or Macbook

We show you how to install Microsoft’s OneDrive and Sharepoint on a Mac, so you can share files with other Mac and Windows users If you or your company uses Microsoft OneDrive or Microsoft SharePoint for cloud data storage in a Windows PC environment as part of Office 365, it can also be setup to work the same way and access and edit files on a Mac OS device such as an iMac, Mac Mini or Macbook as follows. There is no such thing as a “SharePoint-App“. SharePoint is basically the Business version of OneDrive but your computer (Windows or Mac) uses the “OneDrive-App” as the program that syncs files between your computer and the Microsoft Cloud. To setup SharePoint initially, you need at lease one licence of Microsoft Office 365 (Business, Business Essentials, Business Premium, Enterprise E1, E3, E5, SharePoint Plan 1 and 2) However, to access SharePoint files you only need the “OneDrive App” (available to all Office 365 Personal, Office 365 Home or higher. Office 2011 does not have the OneDrive App and was not built to use OneDrive or SharePoint (even though you may have limited success using) Your mac should also be using Mac OS X 10.12 (Sierra) or later. So if not already installed, start by downloading and installing the “OneDrive App” Firstly open the Onedrive App on the Mac (if already installed) or install it by either of the following methods: Download the app from the Microsoft Site https://products.office.com/en-us/onedrive/download or from the Apple App Store by clicking on the App Store icon   and searching for “Onedrive”   A comprehensive guide is also available from Microsoft at the following address https://support.office.com/en-us/article/sync-files-with-the-onedrive-sync-client-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f Once Onedrive is installed, you can then login to your companies Sharepoint or your personal Onedrive account and “sync” your files to your Mac using the OneDrive App How to Sync SharePoint Files to a Mac Login to your Microsoft Account using a web browser, there are a number of ways such as: https://account.microsoft.com/account https://login.microsoftonline.com/ or directly to the company Sharepoint site such as https://your-sharepoint-name.sharepoint.com And open OneDrive or SharePoint in your web browser choose OneDrive or Sharepoint using a browser and depending on which files you wish to sync Syncing OneDrive Files Syncing SharePoint Files Once in OneDrive or Sharepoint click on the “sync” icon This should force the “OneDrive” app to open on your Mac (SharePoint uses the OneDrive App) Select the files or folders you wish to sync. On the top taskbar of your Mac, you should see the Onedrive icon start to become animated as the the files start to sync, depending on the number of files, these may take some time to download   To access the files that have been synced, right click the “Onedrive” icon, and select the Onedrive or Sharepoint folder you wish to access Other available options here can be found under “Preferences” You can choose to have a “local” copy of OneDrive or Sharepoint files on your computer or choose to leave them in the-cloud and open them “on-demand” if you are running the latest Mac OS (Mac OS 10.14 or newer). This feature is not available on older Mac OS versions. You are not restricted to only having data from OneDrive or SharePoint. You can have both and/or multiple accounts for different users (see below) to add a new account click on the “Add an Account” button The “Office” tab, allows All Office Applications to sync files and you can choose to automatically “merge” conflicts or keep copies of both files and manually work out the changes. Be careful choosing “Always keep both copies” in a situation where there are multiple team members modifying files simultaneously, as you could find yourself with multiple copies of every file. A recent development on Mac OS, is that if you also run Windows on your Mac using Parallels with OneDrive running, hitting the “Sync” button will force the Sharepoint sync to the Windows version and not the Mac version. What should I use OneDrive or SharePoint. What is the difference? Should I save files to SharePoint or OneDrive? Beware of “Sync-Problems” It is not guaranteed that all files will immediately sync, especially if you are “uploading” files to SharePoint or OneDrive from your local drive You may see a warning such as this Clicking on the “X” opens another window that highlights the problems with the syncing. Clicking on the magnifier symbol takes you to the file or folder and allows you to correct them. Common OneDrive/SharePoint Sync problems include: “Names or Folders containing characters that are not allowed” such as: Blank leading Characters Blank Trailing Characters ~ ” # % & * : < > ? / \ { | }. Click here for a full list SharePoint/OneDrive Sync Issues A Dummy’s Guide – Using Microsoft Sharepoint OneDrive/Sharepoint Data Limits – Personal Users Each personal users of Office 365 has up to 1TB of OneDrive storage included in their subscriptions. OneDrive/Sharepoint Data Limits – Business Users For Office 365 Business versions, each Office 365 individual user licence offers 1TB storage per person, combining licences over an organization (tenant) gives an overall storage allowance calculated as follow: 1 TB plus 10 GB per user license purchased. Example scenarios of increased storage allocation 100 user licenses = Total tenant allocation of 2TB For “unlimited” cloud-data-storage plans, upgrade Office Business 365 to OneDrive Plan 2, Enterprise E1 or Enterprise E3 licences. Call us for pricing, Cloud Data Storage In Australia you can purchase Office 365 Personal or Home (which contains OneDrive) or Office 365 Business (which contains OneDrive and SharePoint) directly from The IT Guys or Hybrid ICT at a discounted price compared to the Microsoft site by clicking on the following links. Microsoft Office 365 Personal Annual Subscription – A$83 per year (RRP A$99) Microsoft Office 365 Home Annual Subscription – A$110 per year (RRP A$129) Microsoft Office Home & Student 2019 (for Mac or PC) A$177 inc GST (RRP A$199) Microsoft Office Home & Business 2019 (for PC or Mac) $A328 […]