Why do I need to keep updating my iPhone, iPad, Apps and Apple OS?

In the last 2 weeks of October 2015, Apple had issued a number of updates for their devices and computers that need to be applied to protect your security and keep your programs and Apps working? We show you how to check if you have the latest OS update and how to set this up to be automatic in the future. As of  October 26th 2015 the current Apple Operating Systems are as follows : iPhone, iPad For the iPhone and iPad the latest version is 9.1 …. Check your iOS version on iPhone or iPad by clicking on “Settings” > “About” > “Versions” or “Settings” > “General” > “Software Update” HOW TO UPDATE APPLE IPHONE AND APPLE IPAD Ensure you get iOS updates AUTOMATICALLY by following the instructions here: HOW TO SWITCH ON AUTO iOS AND APP UPDATES FOR iPhone and iPad   iMac, Macbook Pro, Macbook Air, Mac Mini For all other Apple Computers running OSX  such as iMac, Macbook Pro, Macbook Air, Mac Mini etc as of October 2015, the latest OSx version is 10.11.1  …..Check your OSx by clicking on the “Apple” symbol in the top left of the desktop and then “About This Mac” HOW TO UPDATE APPLE MAC, IMAC OR MACBOOK Ensure you get OSx updates AUTOMATICALLY by following the instructions here: HOW TO SWITCH ON AUTO OSX AND APP UPDATES FOR IMAC/MACBOOK   If your Apple devices are NOT showing the current versions, please update them ASAP and switch on Automatic Updates so your device does not fall behind again in the future If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Prices for our iOS health-check and backup service for Apple devices starts at $30 for a 15 minute session. Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Apple devices don’t get viruses? :-) ;-) lol lmao

The good news: iPhones and iPads are largely immune to computer viruses and DO NOT need anti-virus software. The bad news: Apple computers such as iMac, Macbook, Macbook Pro, Macbook Air and Mac Mini ARE NOT IMMUNE to Computer Viruses and a top quality and FREE anti-virus program such as AVG For Mac is a necessity. Why you need to install Anti-Virus on your Mac Computer ASAP!! Back in June 2015 we warned all our Apple owners to beware of viruses on their Apple computers. in our post Apple Computers do not get Malware and Computer Viruses (Urban Myth) we now see at least one Apple computer per day (iMac, Macbook, Mac Mini) with computer viruses and malware either slowing down the computer or stopping it from starting or operating properly. Our posts shows you how to protect yourself from such viruses and what to do if you suspect you have one. Most viruses are designed to target Microsoft Windows computers, but there is one type of particular type of viruses called the CRYPTOLOCKER virus that targets both Windows and Apple computers and is NOT fixable without paying a ransom. In July we warned, OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS. In August we posted, CRYPTOLOCKER Virus still a threat and very active. Please beware and we have heard of incidents almost daily (including one last Friday). The IT Guys were recently called out to a firm of lawyers who had all computers, servers and backup drives encrypted by the cryptolocker virus. As well as having to pay the ransom of $800, they had IT costs of $1,000 and had to close the office for a day. Apple Computers are NOT immune to Computer Viruses, please beware and take precautions as mentioned in our various posts. From our recent Newsletter…. click here for full details Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Are your Apple devices up-to-date?

  It is vitally important to ensure your Apple Computers and Apple devices are updated with the latest Operating Systems (OS). This ensures they are patched against hacking and are compatible with iCloud, iPhone, iPad, iWatch etc. iMac, Macbook, Macbook Pro, Macbook Air, Mac Mini For Apple Computers running OSX or Mac OS such as iMac, Macbook Pro, Macbook Air, Mac Mini   How to check Mac, iMac, Mini or MacBook for MacOS Updates To determine which is the current operating system for your Apple device, click on the following link: https://www.apple.com/au/macos/how-to-upgrade/ iPhone, iPad, iPad Pro For the iPhone and iPad the latest version of the Operating System can be found at the following link: https://www.apple.com/au/ios/ …. Check your iOS version on iPhone or iPad by clicking on the following How to Check iPhone or iPad for iOS updates Ensure you get iOS updates AUTOMATICALLY by following the instructions here: How to switch on Automatic iOS and App updates for iPhone and iPad   Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac or PC, Apple or Microsoft, we swing both ways

Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT guys can advise, consult and even purchase Apple or Windows devices and computers and help you set them up for home or office use (or both) but if you would rather do this yourself, here is a guide on what you need to consider before making any further purchases. What is best? Apple or Microsoft? How do I choose? The million dollar question 🙂 When you buy Apple you are purchasing the hardware (Macbook, iMac, iPhone, iPad) plus the operating system (iOS) which are designed to work perfectly together. Up until the introduction of the Microsoft Surface, Microsoft was a software designer and Operating System provider (Windows XP, Vista, 7,8,10, Office, Server) designed to work on all major hardware (IBM, HP, Dell, Toshiba, Acer, Asus etc), they even design and sell software for Apple devices (Office for Mac) but with the supply of their own hardware, Microsoft are moving ever closer to the Apple concept. As to which product is better or represents the best value for money, the answer is complete conjecture. Apple products may appear to be more expensive on initial purchase but as Apple supply and update their operating systems for FREE over a 10 year period there would be little difference in price if you had to upgrade your Windows OS, once or twice. However, with the launch of the New Apple iPhone 6S at over a thousand dollars, commentators are speculating that Apple are deliberately putting prices up to make their products more “elitist” to cater for the burgeoning Chinese Middle Class market. Not only are Apple products well made but no they have also become a status-symbol. How do I choose between Apple and Microsoft The simplest advice is to stick with what you know. If you have always used Microsoft products on a PC, then stick with Windows and Android devices. Unless you are prepared for a certain amount of self-training and angst we would advise against Windows user moving to Apple or Apple users moving to Windows devices. Q1. What kind of Smartphone do you have? As we become more and more mobile-centric, the choice of our smartphones or hand-held devices becomes  a decisive factor when choosing a brand or operating system of our laptop or desktop devices. Having an Android smartphone restricts you to using other devices using either Android, Chrome or Windows. iPhones and iPads will happily work with Apple iOS devices or Windows computers.     Q2.  Do you have other devices and computers you wish to share data with or information between It’s rare these days that we only own one computing device. It is not uncommon that we have a laptop or PC plus a smartphone and/or tablet device such as an iPad. Once you start using more than one device and wish to share an address book, music or files between devices and possible in the cloud, life becomes more complicated and choices have to be made.   iTunes does not work natively with Android Devices Although Apple iTunes is available for iOS and Windows platforms, you cannot easily play your itunes music on an Android phone or device. Apple have said this will be available in the future but as of September 2015 it is only available via exporting/importing and/or a number of Android apps.     Sharepoint & Onedrive If you are a user of Microsoft’s cloud sharing products SharePoint and Onedrive be wary of using them on Apple devices as doing so is not straightforward and does not work in the same way as on Microsoft platform’s. Outlook for Mac 2011 supported Sharepoint as a drive such as in iCloud, Google Drive or Dropbox but this was removed in Office for Mac 2016 much to our dismay.   Microsoft Outlook & Apple Calendaring Although these work well together on a Windows PC, they don’t work so well together on an Apple especially if you use iOS/iCloud calender apps which are iCal compliant. Adding Calendar entries on Outlook for the Mac using an Apple device does not sync with iCloud!! However, if you use Outlook on a Windows PC, syncing to iCloud is seamless and works very well. Another example of Apple and Microsoft’s petty rivalries.   Printing from Tablet’s and Smartphones Printing from iPhone or iPad In the early days the only printers an iPad or iPhone could print to were those labeled as AirPrint, your old faithful printer may not be able to be printed directly to from one of these devices. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers. To use an AirPrint printer with your Wi-Fi network, make sure your printer is connected to the same network as your iOS device or Mac. Then select the AirPrint printer from your favorite app and you’re ready to print. Apple authorised AirPrint Printers Many printer manufacturers are also bring out their own Apps (these can be found on the Apple App store) Printing from Android smartphones. To print from an Android smartphone is slightly different by installing and launching  on your Android phone or tablet after downloading it from the Android App store. It uses Google Cloud Print which works with most printers. But, for the best experience, a Cloud Ready printer is recommended. These types of printers can directly connect to the Internet and don’t need a computer for it to work. Google keeps a growing list of Cloud Ready printers here.   Cost of Repair, Maintenance & Resale Value,  Apple v Windows Where Apple and Windows/Android Computers and devices really shows their differences is the cost of maintenance and repair of their respective products. Apple Computers, devices and phones tend to hold their resale value […]

Your Apple Mac has a Virus (this is NOT a joke)

Apple Computers do not get Malware and Computer Viruses (Urban Myth) Apple iMac’s, PowerBooks and devices running iOS are just as prone to Malware and Computer Virus infection as are Windows computers At the IT Guys, we are seeing an increasing amount of Apple Macs coming through the door with problems not that dissimilar to that of their Windows counterparts. We scan EVERY device for viruses irrespective of it’s OS (Operating system) and in 90% of cases the Apple iMac, Macbook, Macbook Pro and Macbook Air, have been found to contain known malware such as Spyware and Trojan’s. Just because a Mac has a virus does not mean that it is going to be slowed down, spamming your friends with emails or producing porn popup windows. The viruses may well be dormant as they as mostly designed to take advantage of the security flaws in the Microsoft Windows Operating systems. Having said that, with the ever increasing market share of Apple OS, the criminals that design the malware are increasingly targeting and infect Mac iOS or Mac OS Do you need to install an Anti Virus product for a Mac? The bad news is “Yes” but make sure you use one that is specific for Mac iOS or Mac OS Installing a windows version of Norton’s on a Mac will corrupt the operating system. The Good News is there is an excellent FREE one in AVG Anti-Virus for Mac click on the link to install it. It’s NOT a FREE-Trial, it’s a genuine FREE Anti Virus from our friends at AVG. How to minimise the chances of a Mac getting a virus? Apple bring out security updates for Mac OS all the time. Make sure you install the latest patches and security updates as soon as they become available. To learn how to tell if your Mac needs updating, see the following article. See Update OS X and App Store apps on your Mac Is your Apple Mac, iMac or MacBook running slow? How to speed up your Mac How to check Mac, iMac, Mini or MacBook for MacOS Updates   Beware of the following Fake Programs claiming to be legitimate Anti Virus Programs Do not install MacKeeper or iAnti-Virus or CleanMyMac: See this User Tip: https://discussions.apple.com/docs/DOC-3022 Do not be tricked by ‘SCAREWARE’ Do not be tricked by ‘scareware‘, such as pop-ups on your browser, that tempts computer users to download fake anti-virus software that may itself be malware. Once installed, the software may steal data or force people to make a payment to register the fake product. Examples include MacKeeper and iAntivirus, but there are others. Also, beware of MacSweeper and MACDefender** (also goes under the name of MacProtector, MacGuard, MacSecurity or MacShield): These are malware that mislead users by exaggerating reports about spyware, adware or viruses on their computer in an attempt to obtain payment for an application that does nothing that free utilities do not also offer, and in many cases will also mess up your system. *Malicious software dubbed MACDefender takes aim at users of the Mac OS X operating system by automatically downloading a file through JavaScript. But users must also agree to install the software, leaving the potential threat limited. **(This malware is not to be confused with MacDefender, the maker of geocaching software including GCStatistic and DTmatrix. The company noted on its site it is not affiliated with the malware.) Beware of fake ADOBE sites Mac users should always obtain their copy of Adobe Flash Player directly from Adobe’s official website and to disable the “Open ‘safe’ files after downloading” option in Safari Preferences/General to avoid automatically running files downloaded from the Internet. Also, do not turn on Java in Safari Preferences/Security. Few websites use Java. Javascript is something entirely different and should be left active. Avoid going to suspect and untrusted Web sites Torrent, Gaming, FREE Software and Porn sites should especially be avoided. Check out what you are downloading. Mac OS X asks you for you administrator password to install applications for a reason! Only download media and applications from well-known and trusted Web sites, i.e. the developers’ own web sites or the Apple App Store. If you think you may have downloaded suspicious files, read the installer packages and make sure they are legit. If you cannot determine if the program you downloaded is infected, do a quick Internet search and see if any other users reported issues after installing a particular program. Avoid Peer-to-peer sharing applications. Download torrents (such as the now defunct LimeWire and PirateBay) supplying pirated software, movies etc are hotbeds of potential software issues waiting to happen to your Mac. Everything from changing permissions to downloading trojans and other malicious software can be acquired from using these applications. Recent results of a Mac scanned with AVG for Mac   Viruses Found Malsign.OpenCandy.7AF OSX/Generic_c.DQ Adware OSX/Genieo.C Adware JS/Spigot.A W97M/Generic FakeAlert Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fixing Apple Mac OSX and iOS email issues and Problems

The IT Guys specialise in fixing Apple mail and email  issues for Mac, iMac, Macbook, Macbook Pro, MacMini, iPad, iPhone and all OSX and iOS issues. Are you have Mac OS X Mail issues? We specialize in Troubleshooting sending and receiving email issues. As a Apple and Microsoft Certified Partner and Telstra SAAS partner we have the experience and skills to provide you with a expert advise at home , on premises or in-cloud. 24/7 Techies offers Apple technical support 24×7, 365 days a year. The service covers all editions of Apple Computers, Phones and Tablets. Our Techies helps you save time and money by delivering  support online. 24/7 Techies can provide quality mail support anytime, anywhere using the Internet, in our offices in Subiaco or at your home or business premises. Fixing Microsoft Outlook & Entourage Email Problems and Issues Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Repairs – Apple Macintosh Repairs

Mac Repairs required in Perth? Is your mac not starting or behaving poorly? The IT Guys specialise in repairing all Apple Computers (Macintosh, Macbook, Macbook Pro, Macbook Air, Mac Mini or iMac) in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Computer (Mac, Macintosh, Macbook, Macbook Air, Mac Mini or iMac) is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between the hours of Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED CLOSED: 25,26,27 Dec & Jan 1,27th 2020 No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Computer (Macintosh, Macbook, Macbook Air, Mac Mini or iMac)  will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased or you can purchase a refurbished model here. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include:   Hard-Drive (HDD) drive issues If your Mac is over 4 years old, you will notice a gradual slowing of the computer, and an increasing occurrence of the Spinning-Wheel-Of Death (SWOD) This is very common and means the HDD (Hard Disk Drive) is failing. Eventually you may not be able to start the Mac and see the “flashing-folder” symbol (see above). As long as you have a full time-machine backup, the Mac will be able to be restored without loss of data. We replace HDD’s with SSD’s (see upgrade to a Solid-State-Drive (SSD)) for more speed and reliability and a 3 or 5 year warranty. Prices start around $167 (See pricelist below) If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU can be replaced on iMacs under 5 years old by Apple. Older models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. Older iMac models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, […]

Why you need to install Anti-Virus on your Mac Computer ASAP!!

For the first time ever, in 2019, Macs outpaced Windows PCs in number of viruses detected per computer. Does your Mac have an Anti-Virus program installed? There are two options available, one FREE the other paid. See below. One of the main reasons users buy Apply Computers (iMac’s, Macbook’s, Mac Mini’s) is due to the belief that “Macs don’t get Viruses“ That may have been the case in the past but according to leading virus-removal software company Malwarebytes, this has all changed in 2019. “We saw a significant rise in the overall prevalence of Mac threats in 2019, with an increase of over 400 percent from 2018” according to the “2020 State of Malware Report” just released by Malwarebytes. ” …we examined threats per endpoint on both Macs and Windows PCs. In 2019, we detected an average of 11 threats per Mac endpoint—nearly double the average of 5.8 threats per endpoint on Windows” stated the report. At the IT Guys, we offer residential customers a FREE basic Anti-Virus software from AVAST which offers basic protection and for Business customers and we offer our 24/7 Anti-Virus/Web Protection & Remote Monitoring Software from Bitdefender. Companies such as Malwarebytes, Trend. Norton, Mcafee and Kaspersky have all developed paid Mac versions of their popular PC products but they do little more than that offered by AVAST FREE for Mac. Cyber criminals gain access to computers by exploiting know vulnerabilities and flaws in the computers software such as Adobe Reader and the Operating System OS (Windows 10, Windows 7, MacOS, Linux etc) Anti Virus programs attempt to detect incoming threats that attack these vulnerabilities on your computer. As new threats are discovered, software manufacturers release “updates” or “patches” to fix those vulnerabilities so they cannot be compromised. You can manually protect your computer with vigilance and by making sure that every software update and patch is applied to your computer as soon as it becomes available This can also be done automatically by purchasing a “patching-service” that automatically detects available patches and automatically installs them or warns us via our management console, should they fail or require a reboot. Businesses normally do not have the time to monitor each employee and computer in it’s organisation, this is where our Managed 24/7 Anti-Virus/Web Protection & Remote Monitoring Software from Bitdefender comes into play. Managed 24/7 Anti-Virus/Web Protection & Remote Monitoring Software for Mac computers is available from Hybrid ICT for $10 per computer per month + GST or $12 per computer per month for Windows Computers and Servers. Hybrid ICT also offers Managed IT service plans that include Managed 24/7 Anti-Virus/Web Protection & Remote Monitoring Software and start from only $22 per computer/user per month. Please contact Hybrid ICT for a free IT Audit and quote. Virus Removal Services Your Apple Mac has a Virus (this is NOT a joke) Virus, Malware, Spyware, Ransomware, Phishing Removal Services   Important – Mac Computer users with AVAST/AVG Anti-Virus (For Mac) How to check Mac, iMac, Mini or MacBook for MacOS Updates Weknow.ac – How to remove Weknow.ac Computer Virus from a Mac Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Copper Disconnection Dates – WA Suburbs – 16th January 2020

WA Suburbs that will have their copper telephone lines (Landlines and ADSL) disconnected on January 16th 2020 If you live in any of the following WA suburbs and have not switched to NBN or an NBN-Alternative by 16th Jan 2020 you will find your telephone and ADSL Internet disconnected Applecross, Armadale, Atwell, Aubin Grove, Australind, Bandy Creek, Banjup, Banksia Grove, Baynton, Bedford, Beeliar, Bellevue, Beresford, Boya, Brockman, Brookdale, Brown Range, Bullsbrook, Busselton, Byford, Camillo, Carabooda, Carey Park, Carnarvon, Castletown, Chadwick, Champion Lakes, Cloverdale, Cockburn Central, Como, Coogee, Cottesloe, Darch, Darling Downs, Darlington, Dawesville, Deepdale, Denham, Dudley Park, Dunsborough, East Bunbury, East Carnarvon, Edgewater, Esperance, Forrestdale, Gap Ridge, Green Head, Greenmount, Greys Plain, Hamilton Hill, Haynes, Helena Valley, Henderson, Hilbert, Hilton, Inglewood, Jandakot, Joondalup, Katanning, Kelmscott, Kewdale, Kingsford, Koongamia, Lancelin, Landsdale, Lange, Leda, Ledge Point, Leeman, Leschenault, Lockyer, Mandurah, Mariginiup, Marybrook, Maylands, Milpara, Morgantown, Mosman Park, Mount Lawley, Mount Melville, Mount Richon, Munster, Orana, Paraburdoo, Peppermint Grove, Quindalup, Riverton, Rockingham, Seville Grove, South Carnarvon, South Perth, South Lake, Spearwood, Spencer Park, Success, Swan View, Utakarra, Victoria Park, Wagin, Walmsley, Wannanup, Wanneroo, Wattleup, Wellard, Willetton, Wongan Hills, Wonthella, Woorree, Wungong, Yakamia, Yanchep, Yangebup The IT Guys can help. Give us a call. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

TV Streaming Alternatives in Australia

Confused about the abundance of TV streaming services available in Australia in 2020? You are not alone…. much has changed since we published the original article back in 2016 Some companies have folded while others have emerged, TV services such as streaming, now come in a variety of choices, some Free and others paid. Some services requiring a special “box” for recording programs (Foxtel IQ, FetchTV) but with the majority of services are available to “stream” using an “App” on most Smart-TV’s or Desktop-Box units. Quick FAQ Confused by the “jargon” regarding “streaming”, “on-demand” TV etc. here is a quick idiots-guide or FAQ (Frequently-Asked-Questions) Free-To-Air (Terrestrial) TV – Australia There are more than two-dozen Free to Air channels in Australia (also known as Free View) including the five major channels presented below, ABC, SBS, Seven, Nine and Ten and are often referred to a “Terrestrial” channels and in most cases still need a TV Aerial to receive. Gone are the days of only 5 Terrestrial channels to choose from, there are now more than twenty four including ABC HD, ABC Comedy, SBS HD, SBS World Movies, Seven HD, Seven 2, Seven Mate, 10 HD, 10 Bold, 9 HD, 9 Go, 9 Gem to name but a few. All Free-To-Air and all available on older traditional and newer Smart-TV’s Being Free-to-air you have to watch each program when it is being aired, unless you have a recording-device such as Foxtel IQ or FetchTV. Very useful if you want to watch sports that are only available on Free-to-air TV but of little use otherwise considering the options and choices. Smart-TV v Dumb-TV What is a Smart-TV? (AKA a “Connected TV“) All newer TV’s (no more than 10 years old) are usually classified as Smart-TV‘s. A Smart TV is a television that has built-in Internet access, either by a direct, wired Ethernet connection or built-in Wi-Fi and can: Stream media from your computer to your TV over your home network. Connect wirelessly using Wi-Fi Direct, where the device makes a one-to-one network connection so you can watch whatever is playing on your smartphone while it remains in your pocket. Use apps like Netflix, Stan, ABC iView etc to download to your smart TV, so you can watch online content without purchasing an additional device such as Apple TV, a games console or Blu-ray player. If you’re a Netflix watcher, check to see if there’s a dedicated Netflix button on the remote as this will allow you to jump straight to your saved shows. Automatically apply security and system updates to improve the TV’s features and performance. A dumb-TV, has none of the above but can often be turned into a Smart-TV by adding an external device (set-top box) such as Apple TV, Google Chromecast, Telstra TV, Fetch TV, Foxtel Now Box, Amazon Fire TV Stick or gaming consoles such as Xbox and PlayStation. Streaming v Catchup v On-Demand With Free to Air TV, you have to watch TV programs and movies when they are bein g broadcast, or you can record them for future viewing with a recording device (see above) but if a particular movie or TV program isn’t showing or available on Free to Air TV you have a number of choices to find and watch that show or movie, some also FREE but the majority are PAID services. What is a “Streaming Service”? “Streaming” a TV program or Movie means you are watching the program as it is being downloaded to your TV or device from the Internet in real-time. As long as your Internet Service is quick enough, you should not see any delay, freezing (or lagging) of the picture. This means you do not have to wait for something to completely download before you watch it and your TV is not going to fill up or run out of storage space. Streaming is used by services such as ABC iView, SBS Catchup, Netflix, Hulu, Stan, Amazon Prime Video etc. All you need is a Smart TV or set-top box with an Internet connection with a download speed of 3mbps or better. What are “Catchup” or “On-Demand” Programs “Catchup” is a phrase used by Foxtel where programs and movies not currently being shown on Foxtel, can be downloaded using a Foxtel IQ box with an Internet Connection. Older iQ boxes were not internet-enabled and if you wish to utilise this Foxtel feature, you may have to upgrade your IQ box. This is essentially the same as “streaming” Set-Top boxes such as Telstra TV and Apple TV may offer “on-demand” services where movies and TV shows can be purchased individually, on-demand. Telstra offer Telstra TV Box Office (formerly Bigpond Movies) where the latest movies can be purchased or rented and charged to a Telstra account. Apple TV and Apple devices similarly allow the purchase or rental of shows using an Apple iTunes account. Using a Chromecast media streamer you can also purchase programs through Google Play Movies & TV in a similar fashion to Apple TV and Telstra TV What is a Smart-TV App? In addition to viewing Free to Air Programs on a Smart-TV, they also come with built in “Apps” or “Programs” that allow access to streaming and on-demand services as detailed above. Popular Apps such as “Netflix” and Amazon “Prime-TV” may also have their own dedicated buttons on the TV remote control but by going through the “Apps” section of your TV you will also find Apps for ABC iView, SBS On-demand, Stan, Apple TV, Telstra movies etc. Because your Smart TV is connected to the Internet, it should be constantly “upgrading” itself with the latest Apps, so over time you may see the available Apps increase as new services (such as Disney+) are introduced. How do I connect my TV to the Internet? A smart-TV depends on an Internet Connection. Most Smart-TV’s and Set-Top Boxes can connect via a “wired” (Ethernet cable) or wire-less (Wi-Fi) connection. A wired connection is always going to be the ultimate option as […]

What is a “SMART TV” and do I need one?

What is a smart TV? What is a Smart-TV? (AKA a “Connected TV“) All newer TV’s (no more than 10 years old) are usually classified as Smart-TV‘s. A Smart TV is a television that has built-in Internet access, either by a direct, wired Ethernet connection or built-in Wi-Fi and can: Stream media from your computer to your TV over your home network. Connect wirelessly using Wi-Fi Direct, where the device makes a one-to-one network connection so you can watch whatever is playing on your smartphone while it remains in your pocket. Use apps like Netflix, Stan, ABC iView etc to download to your smart TV, so you can watch online content without purchasing an additional device such as Apple TV, a games console or Blu-ray player. If you’re a Netflix watcher, check to see if there’s a dedicated Netflix button on the remote as this will allow you to jump straight to your saved shows. Automatically apply security and system updates to improve the TV’s features and performance. Purchase a NEW Smart-TV here, prices start around $200  A dumb-TV, has none of the above but can often be turned into a Smart-TV by adding an external device (set-top box) such as Apple TV, Google Chromecast, Roku streaming Stick, Telstra TV, Fetch TV, Foxtel Now Box, Amazon Fire Stick or gaming consoles such as Xbox and PlayStation. See also TV STREAMING ALTERNATIVES IN AUSTRALIA What is a Smart-TV App? In addition to viewing Free to Air Programs on a Smart-TV, they also come with built in “Apps” or “Programs” that allow access to streaming and on-demand services as detailed above. Popular Apps such as “Netflix” and Amazon “Prime-TV” may also have their own dedicated buttons on the TV remote control but by going through the “Apps” section of your TV you will also find Apps for ABC iView, SBS On-demand, Stan, Apple TV, Telstra movies etc. Because your Smart TV is connected to the Internet, it should be constantly “upgrading” itself with the latest Apps, so over time you may see the available Apps increase as new services (such as Disney Plus) are introduced. How do I connect my TV to the Internet? A smart-TV depends on an Internet Connection. Most Smart-TV’s and Set-Top Boxes can connect via a “wired” (Ethernet cable) or wire-less (Wi-Fi) connection. A wired connection is always going to be the ultimate option as it delivers the fastest internet connection. However, this would mean having a hard-wired connection into the back of the TV from a nearby Ethernet connection on the wall. Connecting a TV to the Internet via Wi-Fi provides a much more flexible option, allowing you to situate your TV anywhere in the home. However, this means that the Wi-Fi signal at the TV’s location must be fast enough as to not cause “lagging” of the picture. If the WI Fi signal at your TV is causing you problems, The IT Guys can assist in troubleshooting and fixing the problem (see below) Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs

Computer Repairs in Perth? – The IT Guys are your one-stop IT/Computer Solutions company. Wether you are an individual or a business, we can supply, manage, repair, upgrade and replace all your computer equipment and software. We have experience with Microsoft Windows, Apple Macintosh or Linux based systems, computers, servers, networks, equipment and peripherals. Click on any of the following for further information: Computer Equipment Supply New Windows Computer, PC or Laptop NEW Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book NEW Windows Laptop or Notebook NEW Windows PC or Computer NEW Windows, Apple or Linux Servers NEW Printer, Scanner, Network and Backup Equipment NEW Smart TV’s NEW TV Sound Bars and Speakers Refurbished Computers and Smart Phones Macbooks and Macbook Air – Purchase 2nd-hand and refurbished Apple iPhones – Purchase 2nd-hand and refurbished Samsung & Android Phones – Purchase 2nd-hand and refurbished Computer and Equipment Repair and Troubleshooting Windows Laptop Repairs Cracked Laptop Screen Repairs Laptop Power Supply Replacement Mac Repairs – Apple Macintosh Repairs Mac Mini Repairs – Apple Mac Mini Repairs iMac Repairs – Apple iMac Repairs MacBook Air Repairs – Apple MacBook Air Repairs Macbook Battery Replacement Service – Perth Region MacBook Pro Repairs – Apple MacBook Pro Repairs MacBook Repairs – Apple MacBook Repairs Macbook – Water Damage Repairs Computer Upgrades Windows PC Upgrades Windows Laptop Upgrades Mac Upgrades – Apple Macintosh Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades iMac Upgrades – Apple iMac Upgrades Mac Mini Upgrades – Apple Mac Mini Upgrades When your old computer or IT equipment stops behaving itself, slows down or becomes unresponsive, then it may need to be repaired, upgraded or replaced. In order to ascertain your options, we first need to test and assesses the equipment, software or device. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop). We can come out to your premises, but we prefer to save you money by having you bring the problem to our workshop. Please contact us on the number below to discus your options. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Running Windows on a Mac?

Running Windows on a Mac? Upgraded to Windows 10 yet? Time is running out. If you run Windows 7 on any Mac, you are going to have to upgrade to Windows 10 before January when updates and support ends for Windows 7. Running Windows 10 on older Macs using Parallels may still be possible but using MacOS Bootcamp on older Macs not mentioned below will not be able to make the upgrade which means upgrading your Mac or buying a Windows computer. MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 iMac now has a Windows rival If you run Microsoft Windows on an iMac because of the All-in-One, sleek and stylish design there are now a range of DELL AIO computers that rival iMac, at a fraction of the cost of a new iMac Model 21″ Screen 24″ Screen 27″ Screen Apple iMac $1699 – $2299 N/A $2799 – $7299 Dell OptiPlex 7770 N/A $1651 – $1801 $2169 – $3289 Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

MacOS Catalina 10.15.1 – Looking Good. OK to Upgrade (Nov 2019)

In Oct 2019 our repair shop was full of Apple iMac and MacBooks rendered unusable after upgrading to MacOS Catalina 10.15. However, with the release of 10.15.1 those issues appear to have been fixed. MacOS 10.15 can only be installed on the following: MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 or later DO NOT ATTEMPT TO INSTALL CATALINA ON OLDER MODELS – YOU WILL BREAK THE COMPUTER We strongly advise you to be wary of upgrading to any new MacOS. Make a full time-machine backup before proceeding. Is your Mac older than 4 years? If your computer is more than 4 years old and its never had it’s Hard Disk replaced, installing a new OS is usually the time that the HDD gives up the ghost and fails….. mid-install. We hope you took a full Time-Machine backup before you tried the upgrade. If not, you are risking losing your data. Office 2011 may not work in Catalina Catalina no longer supports 32 bit apps? You may well be surprised to find out that Office 2011 and many older printer drivers could well be 32 bit versions from way back. Its not the end of the world but you may not be able to find 64 bit versions of your printer driver, printer utility or even Office 2011. Something to bear in mind. Do you do Audio mixing? Many Audio mixing programs, Apps and add-ons were written in 32 bit and may not be available in 64 bit format. How to check if you have any 32 bit apps/drivers on your Mac Choose Apple menu  > About This Mac, then click the System Report button.Select Legacy Software in the sidebar. All legacy software is 32-bit.If you don’t see Legacy Software in the sidebar, select Applications in the sidebar, then check the list of apps on the right. The column labeled ”64-Bit (Intel)” shows ”No” for apps that are 32-bit. Here is an example of what you may see… Known Applications that will not work on Catalina include (but not limited to the following) – Older version of Adobe Photoshop (CS5), Illustrator (CS5), Indesign (CS5), Acrobat Pro 9.5.5. Premier Pro, Lightroom, Office 2011, Word 2011, Excel 2011, PowerPoint 2011, Outlook 2011   Any concerns or issues with Catalina… give us a call.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message. For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page