Apple devices don’t get viruses? :-) ;-) lol lmao

The good news: iPhones and iPads are largely immune to computer viruses and DO NOT need anti-virus software. The bad news: Apple computers such as iMac, Macbook, Macbook Pro, Macbook Air and Mac Mini ARE NOT IMMUNE to Computer Viruses and a top quality and FREE anti-virus program such as AVG For Mac is a necessity. Back in June 2015 we warned all our Apple owners to beware of viruses on their Apple computers. in our post Apple Computers do not get Malware and Computer Viruses (Urban Myth) we now see at least one Apple computer per day (iMac, Macbook, Mac Mini) with computer viruses and malware either slowing down the computer or stopping it from starting or operating properly. Our posts shows you how to protect yourself from such viruses and what to do if you suspect you have one. Most viruses are designed to target Microsoft Windows computers, but there is one type of particular type of viruses called the CRYPTOLOCKER virus that targets both Windows and Apple computers and is NOT fixable without paying a ransom. In July we warned, OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS. In August we posted, CRYPTOLOCKER Virus still a threat and very active. Please beware and we have heard of incidents almost daily (including one last Friday). The IT Guys were recently called out to a firm of lawyers who had all computers, servers and backup drives encrypted by the cryptolocker virus. As well as having to pay the ransom of $800, they had IT costs of $1,000 and had to close the office for a day. Apple Computers are NOT immune to Computer Viruses, please beware and take precautions as mentioned in our various posts. From our recent Newsletter…. click here for full details Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Are your Apple devices up-to-date?

  It is vitally important to ensure your Apple Computers and Apple devices are updated with the latest Operating Systems (OS). This ensures they are patched against hacking and are compatible with iCloud, iPhone, iPad, iWatch etc. iMac, Macbook, Macbook Pro, Macbook Air, Mac Mini For Apple Computers running OSX or Mac OS such as iMac, Macbook Pro, Macbook Air, Mac Mini   How to check Mac, iMac, Mini or MacBook for MacOS Updates To determine which is the current operating system for your Apple device, click on the following link: https://www.apple.com/au/macos/how-to-upgrade/ iPhone, iPad, iPad Pro For the iPhone and iPad the latest version of the Operating System can be found at the following link: https://www.apple.com/au/ios/ …. Check your iOS version on iPhone or iPad by clicking on the following How to Check iPhone or iPad for iOS updates Ensure you get iOS updates AUTOMATICALLY by following the instructions here: How to switch on Automatic iOS and App updates for iPhone and iPad   Also See the following: Are your Apple Devices up to date? How to update Apple iPhone and Apple iPad How to update Apple Mac, iMac or MacBook Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? Apple Devices don’t get Viruses….. do they? How to switch on Auto OSx and App updates for iMac/Macbook How to switch on Auto iOS updates for iPhone and iPad Backing up iPhone or iPad using iCloud Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up a PC, iMac, Macbook, Macbook Air and Mac Mini using an external HDD Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac or PC, Apple or Microsoft, we swing both ways

Mac or PC, Apple or Microsoft, we swing both ways Whether your problem is with an Apple Mac or a PC or laptop running Microsoft Windows or even a Linux server, the IT Guys have the experience in configuring, troubleshooting and repairing individual devices or hybrid networks. The IT guys can advise, consult and even purchase Apple or Windows devices and computers and help you set them up for home or office use (or both) but if you would rather do this yourself, here is a guide on what you need to consider before making any further purchases. What is best? Apple or Microsoft? How do I choose? The million dollar question 🙂 When you buy Apple you are purchasing the hardware (Macbook, iMac, iPhone, iPad) plus the operating system (iOS) which are designed to work perfectly together. Up until the introduction of the Microsoft Surface, Microsoft was a software designer and Operating System provider (Windows XP, Vista, 7,8,10, Office, Server) designed to work on all major hardware (IBM, HP, Dell, Toshiba, Acer, Asus etc), they even design and sell software for Apple devices (Office for Mac) but with the supply of their own hardware, Microsoft are moving ever closer to the Apple concept. As to which product is better or represents the best value for money, the answer is complete conjecture. Apple products may appear to be more expensive on initial purchase but as Apple supply and update their operating systems for FREE over a 10 year period there would be little difference in price if you had to upgrade your Windows OS, once or twice. However, with the launch of the New Apple iPhone 6S at over a thousand dollars, commentators are speculating that Apple are deliberately putting prices up to make their products more “elitist” to cater for the burgeoning Chinese Middle Class market. Not only are Apple products well made but no they have also become a status-symbol. How do I choose between Apple and Microsoft The simplest advice is to stick with what you know. If you have always used Microsoft products on a PC, then stick with Windows and Android devices. Unless you are prepared for a certain amount of self-training and angst we would advise against Windows user moving to Apple or Apple users moving to Windows devices. Q1. What kind of Smartphone do you have? As we become more and more mobile-centric, the choice of our smartphones or hand-held devices becomes  a decisive factor when choosing a brand or operating system of our laptop or desktop devices. Having an Android smartphone restricts you to using other devices using either Android, Chrome or Windows. iPhones and iPads will happily work with Apple iOS devices or Windows computers.     Q2.  Do you have other devices and computers you wish to share data with or information between It’s rare these days that we only own one computing device. It is not uncommon that we have a laptop or PC plus a smartphone and/or tablet device such as an iPad. Once you start using more than one device and wish to share an address book, music or files between devices and possible in the cloud, life becomes more complicated and choices have to be made.   iTunes does not work natively with Android Devices Although Apple iTunes is available for iOS and Windows platforms, you cannot easily play your itunes music on an Android phone or device. Apple have said this will be available in the future but as of September 2015 it is only available via exporting/importing and/or a number of Android apps.     Sharepoint & Onedrive If you are a user of Microsoft’s cloud sharing products SharePoint and Onedrive be wary of using them on Apple devices as doing so is not straightforward and does not work in the same way as on Microsoft platform’s. Outlook for Mac 2011 supported Sharepoint as a drive such as in iCloud, Google Drive or Dropbox but this was removed in Office for Mac 2016 much to our dismay.   Microsoft Outlook & Apple Calendaring Although these work well together on a Windows PC, they don’t work so well together on an Apple especially if you use iOS/iCloud calender apps which are iCal compliant. Adding Calendar entries on Outlook for the Mac using an Apple device does not sync with iCloud!! However, if you use Outlook on a Windows PC, syncing to iCloud is seamless and works very well. Another example of Apple and Microsoft’s petty rivalries.   Printing from Tablet’s and Smartphones Printing from iPhone or iPad In the early days the only printers an iPad or iPhone could print to were those labeled as AirPrint, your old faithful printer may not be able to be printed directly to from one of these devices. AirPrint is an Apple technology that helps you create full-quality printed output without the need to download or install drivers. To use an AirPrint printer with your Wi-Fi network, make sure your printer is connected to the same network as your iOS device or Mac. Then select the AirPrint printer from your favorite app and you’re ready to print. Apple authorised AirPrint Printers Many printer manufacturers are also bring out their own Apps (these can be found on the Apple App store) Printing from Android smartphones. To print from an Android smartphone is slightly different by installing and launching  on your Android phone or tablet after downloading it from the Android App store. It uses Google Cloud Print which works with most printers. But, for the best experience, a Cloud Ready printer is recommended. These types of printers can directly connect to the Internet and don’t need a computer for it to work. Google keeps a growing list of Cloud Ready printers here.   Cost of Repair, Maintenance & Resale Value,  Apple v Windows Where Apple and Windows/Android Computers and devices really shows their differences is the cost of maintenance and repair of their respective products. Apple Computers, devices and phones tend to hold their resale value […]

Your Apple Mac has a Virus (this is NOT a joke)

Apple Computers do not get Malware and Computer Viruses (Urban Myth) Apple iMac’s, PowerBooks and devices running iOS are just as prone to Malware and Computer Virus infection as are Windows computers At the IT Guys, we are seeing an increasing amount of Apple Macs coming through the door with problems not that dissimilar to that of their Windows counterparts.     We scan EVERY device for viruses irrespective of it’s OS (Operating system) and in 90% of cases the Apple iMac, Macbook, Macbook Pro and Macbook Air, have been found to contain known malware such as Spyware and Trojan’s. Just because a Mac has a virus does not mean that it is going to be slowed down, spamming your friends with emails or producing porn popup windows. The viruses may well be dormant as they as mostly designed to take advantage of the security flaws in the Microsoft Windows Operating systems. Having said that, with the ever increasing market share of Apple OS, the criminals that design the malware are increasingly targeting and infect Mac iOS or Mac OS Do you need to install an Anti Virus product for a Mac? The bad news is “Yes” but make sure you use one that is specific for Mac iOS or Mac OS Installing a windows version of Norton’s on a Mac will corrupt the operating system. The Good News is there is an excellent FREE one in AVG Anti-Virus for Mac click on the link to install it. It’s NOT a FREE-Trial, it’s a genuine FREE Anti Virus from our friends at AVG. How to minimise the chances of a Mac getting a virus? Apple bring out security updates for Mac OS all the time. Make sure you install the latest patches and security updates as soon as they become available. To learn how to tell if your Mac needs updating, see the following article. See Update OS X and App Store apps on your Mac Is your Apple Mac, iMac or MacBook running slow? How to speed up your Mac How to update Apple Mac, iMac or MacBook   Beware of the following Fake Programs claiming to be legitimate Anti Virus Programs Do not install MacKeeper or iAnti-Virus or CleanMyMac: See this User Tip: https://discussions.apple.com/docs/DOC-3022 Do not be tricked by ‘SCAREWARE’ Do not be tricked by ‘scareware‘, such as pop-ups on your browser, that tempts computer users to download fake anti-virus software that may itself be malware. Once installed, the software may steal data or force people to make a payment to register the fake product. Examples include MacKeeper and iAntivirus, but there are others. Also, beware of MacSweeper and MACDefender** (also goes under the name of MacProtector, MacGuard, MacSecurity or MacShield): These are malware that mislead users by exaggerating reports about spyware, adware or viruses on their computer in an attempt to obtain payment for an application that does nothing that free utilities do not also offer, and in many cases will also mess up your system. *Malicious software dubbed MACDefender takes aim at users of the Mac OS X operating system by automatically downloading a file through JavaScript. But users must also agree to install the software, leaving the potential threat limited. **(This malware is not to be confused with MacDefender, the maker of geocaching software including GCStatistic and DTmatrix. The company noted on its site it is not affiliated with the malware.) Beware of fake ADOBE sites Mac users should always obtain their copy of Adobe Flash Player directly from Adobe’s official website and to disable the “Open ‘safe’ files after downloading” option in Safari Preferences/General to avoid automatically running files downloaded from the Internet. Also, do not turn on Java in Safari Preferences/Security. Few websites use Java. Javascript is something entirely different and should be left active. Avoid going to suspect and untrusted Web sites Torrent, Gaming, FREE Software and Porn sites should especially be avoided. Check out what you are downloading. Mac OS X asks you for you administrator password to install applications for a reason! Only download media and applications from well-known and trusted Web sites, i.e. the developers’ own web sites or the Apple App Store. If you think you may have downloaded suspicious files, read the installer packages and make sure they are legit. If you cannot determine if the program you downloaded is infected, do a quick Internet search and see if any other users reported issues after installing a particular program. Avoid Peer-to-peer sharing applications. Download torrents (such as the now defunct LimeWire and PirateBay) supplying pirated software, movies etc are hotbeds of potential software issues waiting to happen to your Mac. Everything from changing permissions to downloading trojans and other malicious software can be acquired from using these applications. Recent results of a Mac scanned with AVG for Mac   Viruses Found Malsign.OpenCandy.7AF OSX/Generic_c.DQ Adware OSX/Genieo.C Adware JS/Spigot.A W97M/Generic FakeAlert Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fixing Apple Mac OSX and iOS email issues and Problems

The IT Guys specialise in fixing Apple mail and email  issues for Mac, iMac, Macbook, Macbook Pro, MacMini, iPad, iPhone and all OSX and iOS issues. Are you have Mac OS X Mail issues? We specialize in Troubleshooting sending and receiving email issues. As a Apple and Microsoft Certified Partner and Telstra SAAS partner we have the experience and skills to provide you with a expert advise at home , on premises or in-cloud. 24/7 Techies offers Apple technical support 24×7, 365 days a year. The service covers all editions of Apple Computers, Phones and Tablets. Our Techies helps you save time and money by delivering  support online. 24/7 Techies can provide quality mail support anytime, anywhere using the Internet, in our offices in Subiaco or at your home or business premises. Fixing Microsoft Outlook & Entourage Email Problems and Issues Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Repairs – Apple Macintosh Repairs

Mac Repairs required in Perth? Is your mac not starting or behaving  poorly? The IT Guys specialise in repairing all Apple Computers (Macintosh, Macbook, Macbook Pro, Macbook Air, Mac Mini or iMac) in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Computer (Mac, Macintosh, Macbook, Macbook Air, Mac Mini or iMac) is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between the hours of 9am and 5pm, Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Computer (Macintosh, Macbook, Macbook Air, Mac Mini or iMac)  will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU can be replaced on iMacs under 5 years old by Apple. Older models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. Older iMac models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook […]

Does iPhone offer higher security than an Android/Google Smart Phone?

iPhone v Android. Which Smartphone OS is the most secure. Most Smartphones are either Apple iPhones (using Apple iOS Operating System) or Samsung, Huawei, Google, LG, Nokia, Xiaomi, Oppo, Vivo etc. (using Android Operating System) There is much debate about which OS (Operating System) iOS or Android offers the best security to prevent hacking and protect your privacy. Neither OS is 100% secure but the general rule of thumb is that you MUST continually make sure your phone has the very latest updates installed and only install Applications (Apps) from official sources such as Google Play or Apple App Store to keep them as safe as they can possibly be, When choosing a new SmartPhone many points come into consideration: The Apple iPhone range tends to be much more expensive than a similar Android equivalent smartphone. An Android user is unlikely to move to a new iPhone and an iPhone users is unlikely to move to a new Android phone, irrespective of which phone offers the best security and is less likely to be hacked or compromised. Existing non-phone devices may influence purchase decisions. Microsoft Windows Devices will happily communicate with both iOS and Android Apps however, Tablets, laptops, Home and Personal Devices may only work with one OS or the other. iPhones work well with Windows devices, Apple iTunes, Apple Music, iPad, Apple TV, MacBook, Air, Mac Mini etc Android phones work well with Windows devices, non-apple devices such as Chromebooks, Google Home, Alexa, Google and Samsung Tablets, Google Play etc Apple iOS devices can ONLY have apps installed from the office Apple App Store. All Apps are tested by Apple for security flaws and OS compatibility before being allowed onto the App Store. This means iOS devices tend to be more locked-down, unable to be customised or run unofficial apps. Apple claims this is why iOS has higher security than Android. Android Apps can be downloaded and installed from the official Google Play store but also from multiple 3rd party sites, some legitimate but others that are highly dubious. Android has the ability to be highly customised and personalised with a wider range of Apps. With this flexibility comes a reduced security regime that hackers and fraudsters are constantly compromising Then there are the social engineering attacks in which cybercriminals attempt to trick users into giving up log-in information, access to bank accounts, and other personal data. It doesn’t matter what mobile operating system you are using: both iOS and Android can be equally vulnerable to these types of phishing attacks. Up until recently Apple had an almost unblemished security reputation which has frustrated law-enforcement agencies and Governments across the globe. See https://www.zdnet.com/article/texas-shooter-fbi-cannot-access-texas-gunman-iphone/ https://en.wikipedia.org/wiki/FBI%E2%80%93Apple_encryption_dispute https://www.cnbc.com/2016/03/29/apple-vs-fbi-all-you-need-to-know.html Recently, Google Researchers discovered that the Chinese Government had managed to compromise a number of iPhone used by a Chinese Ethic minority, a fact that Google made much fanfare over but Apple subsequently claimed was a minor and isolated incident rather than widespread exposure. Conclusion In the end, it comes down to a matter of personal choice and budget …… however, a second-hand older-model iPhone is probably a better and more secure choice than a cheap new Android phone. Apple iOS13 is about to become the current Apple OS, and is only supported on the following iPhone models. iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE WARNING – We advise against buying iPhones from sites such as Gumtree and Facebook Marketplace, try and purchase refurbished models from trusted sites such as Kogan for as little as A$199 or from trusted friends and relatives, making sure they sign out of iCloud and put the phone back to factory settings before handing it over. If someone is selling relatively new iPhones for prices much cheaper than Apple are offering, be very wary, they could have been stolen and hence locked by Apple and unusable. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to check Mac, iMac, Mini or MacBook for MacOS Updates

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (OSx) and Apps updated to avoid security and compatibility issues with Apple Devices and Apple computers. How to determine the current operating system for your Apple device https://www.apple.com/au/macos/how-to-upgrade/ Backup before Updating Updates can corrupt your data so it is vital you backup your data before attempting any upgrade. See the following guides. How to backup your data for an iMac. How to backup your data for a Macbook How to backup your data for a Macbook Pro How to backup your data for a Macbook Air How to backup your data for a Mac Mini How to check for MacOS/OSx updates – using “About This Mac” or “System Preferences” About This Mac System Preferences 1. About This Mac The easiest one by far is by clicking on the black Apple icon in the top left of any Mac and then selecting “About This Mac” This will take you to the “App Store” where available updates (if any) will be shown to you. 2. System Preferences Or by going through “System Preferences” And selecting “App Store” App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Mojave or El Capitan, Sierra or High Sierra Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads.   If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Prices for our Mac OS health-check and backup service for Apple devices starts at $39 for a 15 minute session.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

If you have a Mac, iPhone or iPad you should update them right now for your own protection.

If you own a Mac, iPhone or iPad you should make sure you have the latest Apple OS software updates installed As recently reported on Cnet, security researchers have reported that Apple iPhone users may have been hacked and had information stolen prior to a security update issued in February 2019 (iOS update 12.1.4). If you have not updated your iPhone in the last 6 months, you may still be vulnerable to being hacked. The following links show you what the current updates are and provides instruction on how to find what your current OS is and how to run Apple OS updates. As of 31st August 2019 the latest Apple updates are: For iPhone, iPod and iTouch, The latest version of iOS is 12.4.1. Learn how to update the iOS software on your iPhone, iPad, or iPod touch. For Apple iMac, Macbook and Mac Mini, The latest version of macOS is 10.14.6. Learn how to update the software on your Mac and how to allow important background updates. Click on the following link to find out the current latest Apple Operating systems. Link to latest iOS and OSX updates How to update the Software on an iPhone or iPad How to Check iPhone or iPad for iOS updates How to update the Software on a Mac, Macbook, Air or Mini How to check Mac, iMac, Mini or MacBook for MacOS Updates And if you cannot figure it out for yourself, Call the IT Guys and use our iPhone setup service or our iPad setup Service Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to check if iPhone/iPad is backing up to iCloud

iPhone and iPads automatically backup your essential data to your iCloud account in case of an emergency. Is your iPhone or iPad doing so? No matter what iPhone or iPad you have, when you create a iCloud or iTunes account, Apple automatically provide you with 5GB of FREE iCloud storage. The allowance is for backing up the iPhone/iPad essential data to allow for setting up or recovering a device, such as contacts, SMS, iMessages, Ringtones and where space allows, your Photos and Videos. However, if you exceed your iCloud allowance, your iPhone/iPad ceases to backup that data until you purchase a larger allowance or free up some space. If you see any of the following messages, you could be in big trouble if you lose or damage your iPhone/iPad How to check when your iPhone/iPad was last backed up On an iPhone or iPad Settings -> iCloud > Backup or Settings > [Your Name] > iCloud > iCloud Backup   If you don’t have a recent backup, plug your phone into power, make sure your connect to Wi-Fi and click on “Back Up Now” Hopefully the backup will start and you have enough available iCloud storage to complete the operation. If not you have a number of options. Purchase more iCloud Storage Free up space on your iPhone/iPad Free up Cloud Storage Space Backup to a Computer using a lightening cable (see below) If none of these options are suitable, The IT Guys (WA) can free up space and have your data transferred to an External Hard Disk Drive I have plenty of iCloud space available, why is my iPhone/iPad still not backing up to iCloud? You are not logged into an iCloud account (you may have changed or lost your password) Your iPhone/iPad does not regularly connect to a home or work Wi-Fi network when on charge. iCloud account is damaged or corrupt The operating system (iOS) on iPhone or iPad needs updating. If you have issues such as the above, bring your iPhone/iPad to The IT Guys (WA) and we can sort out the issues for you. Other Resources Backing up iPhone or iPad using iCloud How to backup an iPad How to backup an iPhone Backing up iPhone or iPad using iTunes on a Mac or a PC   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Backing up iPhone or iPad using iCloud

If you have an iPhone, iPad or iMac, setting up iCloud is the easiest way to backup your device automatically over WiFi and every user gets a FREE 5GB of data storage with each account. According to our research over 70% of iPhone/iPad users have NEVER or RARELY backup their data or even know how to do so. If you need more than 5GB of data, you can purchase more from Apple, See this link to determine prices per country Make sure you have the latest OS version and that there are no pending updates. How to Check iPhone or iPad for iOS updates 2. Now Sign into iCloud Creating an iCloud account or recovering a lost iCloud Password Ensure that “iCloud Backup” is switched “On”   Hit the “Backup Now” button to start the process. Now, whenever you are connected to WI-FI and you have the charger lead in, an automatic iCloud backup will commence. If you do not have WIFI, you will have to choose the other option Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up iPhone or iPad using iTunes on a Mac or a PC If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Backing up iPhone or iPad using iTunes on a Mac or a PC

If Cloud backup is not available or your data for backing up exceeds your iCloud data allowance, backing up to a PC or Mac using a cable, maybe your only option According to our research over 70% of iPhone/iPad users have NEVER or RARELY backup their data or even know how to do so.   If using an iMac, Mac Mini or Macbook, Apple iTunes comes as standard. However if you are using a Windows PC or Laptop you may firstly have to install iTunes from here  http://www.apple.com/au/itunes/download/ Once iTunes has been loaded connect your devices together and iTunes should immediately start, if not, locate iTunes from the Programs and Applications and start the program. You firstly need to connect your iPhone or iPad to the Mac or PC using an Apple or compatible “Lightening Cable” which has a standard USB connector on one end and an Apple Lightening cable on the other. Your iPhone or iPad would have been supplied with such a cable when you purchased it, the same cord you use daily to recharge your iPhone or iPad and looks something like this In addition to charging your iPhone or iPad, this cable is also used for transferring data for updates,  backup and restoring. Connecting the cable to an iMac Connecting the cable to a Macbook or Windows Laptop Connecting the cable to a Windows PC Tower or Desktop If iTunes does not start automatically, manually start it from the menu. If detected your device should appear automatically in the iTunes interface. iTunes will detect the name and capacity of your devices, the current operating system (iOS) and the update status.   Under the heading “Backup” you are given the choice of backing up to “iCloud” (see above) or to “This Computer” (see below) For the purpose of this exercise, select “This Computer” and click the “Backup Now” button. Backing up your device to your computer commences, just accept the default prompts and your Music, Contacts, Photos and Apps will be backed up to your computer. If you wish to backup on a regular basis you will need to repeat this exercise at regular intervals. You can then recover your device to any one of those backups And if you cannot figure it out for yourself, Call the IT Guys and use our iPhone setup service or our iPad setup Service If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Weknow.ac – How to remove Weknow.ac Computer Virus from a Mac

The most difficult Apple Mac OS virus we have ever come across ….. Weknow.Ac Weknow.ac resisted all Anti-Virus and Malware removers but was eventually removed after many, many attempts and hours of research, trial and error. How do I know if my computer has the Weknow.ac virus? Open up any browser …. does your search page look like the following or similar? If so, you have the Weknow.ac virus and you need to get rid of it ASAP Following suggestions on another website (MacReports) we managed to clean up Safari browser …. How To Remove Weknow.ac Malware (macOS) The advise offered here regarding Google Chrome did not work, we know this because it is still impossible to change the default search-engine away from we know.ac How did I get the weknow.ac virus? Well in our case we were looking for a Microsoft site called “Success with Teams” and instead of typing successwithteams.com mis-spelled it as sucesswithteams.com which landed me on the following page where I was fooled into thinking that Flash Player needed upgrading We found more advice on removing the we know.ac virus on the Apple Communities Website, where we came across two solutions: Wipe and reformat your HDD by going into recovery mode.(Only advisable if you have a current Time Machine Backup) …. “weknow.ac” changes a group of Chrome policies so as to set a new default homepage, new tab behavior, etc. You can see your current Chrome policies by typing chrome://policy/ into your URL bar. If you’re infected, it should be very obvious as the half-dozen or so policies changed by weknow will be displayed. Use the command line to delete / modify the affected policies. You do this by opening up “Terminal” and copy and paste each of the following entries below. I did each one at a time. I copy and pasted the first line and then hit enter and then went to the next until I had finished all 6 below: defaults write com.google.Chrome HomepageIsNewTabPage -bool false defaults write com.google.Chrome NewTabPageLocation -string “https://www.google.com/” defaults write com.google.Chrome HomepageLocation -string “https://www.google.com/” defaults delete com.google.Chrome DefaultSearchProviderSearchURL defaults delete com.google.Chrome DefaultSearchProviderNewTabURL defaults delete com.google.Chrome DefaultSearchProviderName Quit Chrome and restart it and voila the virus will be gone. I tried everything and 3 phone calls with Apple and this was the only thing that worked.   If you think you have this Virus and your attempts to remove it have failed, bring your computer to our office and our Apple qualified experts can do it for you.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, WA

SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, Western Australia The position commands a generous salary in the range of $40k to $80k plus super, phone, computer plus use of company car and incentives. Duties and Responsibilities Mentoring junior technicians and staff Receipt of customer equipment, triaging and documenting issues reported Diagnosis and repair of devices Diagnosis and resolution of software problems Accurate documentation and recording of all repairs Updating customers with work progress Liaising with vendor administrative and technical support Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: 3 – 10 years experience working in a computer repair environment The maturity to manage yourself, lead by example and take responsibility for your achievements and failures. Passion for New Technologies, Apple and Windows products Have a passion for customer service Demonstrate a methodical approach to solving problems Excellent write and verbal communication skills with strong attention to detail Ability to read and interpret service manuals and vendor materials Ability to work independently as well as part of a team Professional phone manner Maintain professional appearance Being enthusiastic and have a positive attitude Ability to multitask and prioritise work Be eager to constantly learn, keep up to date with technology and maintain certifications Other considerations Minimum Certificate 3 in an Information Technology related subject Experience configuring, deploying and supporting Windows/Linux based Servers and PCs would be highly regarded Experience with Apple iOS and MacOS devices would be highly regarded Some off-site work may be required (so driving licence essential) Applicant must be currently residing in Perth with current work visa (not student or bridging) or permanent residency Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to jobs@itguyswa.com.au …any attempt to call or visit the office will not be looked upon favourably.