Email solutions and email hosting

As a Microsoft Certified Partner a we have the experience and skills to provide you with a business strength email solution, on premises or on-cloud including mail migration to Microsoft Hosted Exchange Microsoft Hosted Exchange eliminates the need to replace or upgrade an expensive server just to run your company emails. Only Microsoft Hosted exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats before they reach your mail file. Licensing starts at $6.05 per mailbox per month and you can vary numbers up and down easily as your business expands or contracts. Our Microsoft Hosted Exchange e-mail solutions through Microsoft are the best money can buy, robust  with 99.9% service availability and can be supplied as an email service only (Microsoft Hosted Exchange) or combined with the latest Microsoft Office software (Office 365 and Office 2019)  Microsoft Hosted Exchange automatically updates email, calendar, and contacts across a range of compatible mobile devices including iPhone™,iPad,  Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones and will work on any computer using Windows or Apple Operating Systems and mail software. Microsoft Hosted Exchange comes with built-in cyber-Security features that remove viruses, malware, spam and even ransomware threats. (See below) Microsoft Hosted Exchange Security Features – Standard v Advanced Threat Protection If you already own your own domain name, it can be hosted by Microsoft and the cost is included in the Microsoft Hosted Exchange or Microsoft Office 365 (Small Business Premium or Higher) subscriptions as detailed below. If you do not own your own domain, let the IT Guys(WA) purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Microsoft Hosted Exchange Hosted by Microsoft Large 50 GB mailbox allowance per user share over primary and archive mailbox Advanced email features such as calendaring, contact, and task management as well as the latest capabilities including personal archiving, optional Conversation View, and MailTips Use your existing domain name to create professional email addresses powered by Microsoft® Exchange Online (for example, you@yourbusiness.com.au) Help protect your organization from spam and viruses with Microsoft Forefront® Online Protection for Exchange, which includes multiple filters and virus-scanning engines Disaster recovery through continuously-replicated, geo-redundant data centres that are third-party certified to international standards Robust management tools that keep IT administrators in control of user permissions, distribution lists and security policies similar to a sophisticated on-premises deployment Access emails from many places via an internet connection through web-based Microsoft Office Outlook Web App – similar to Hotmail 24/7, IT-level support over the phone, the web or email 99.9% service availability with service credits if service levels are not met Mobile Access Access Microsoft® Exchange Online with automatically updated email, calendar, and contacts across a range of compatible mobile devices including iPhone™, Android™ phones, BlackBerry® smartphones, Microsoft Windows Mobile®, and Windows® Phones. Office 2019/Office 365 Pricing and Products Explained   11 reasons you must STOP using FREE, generic or ISP based domain names for business emails. The IT Guys(WA) can purchase and setup your custom domain for only $20 per year for a .com, .com.au. .net, .net.au, .org or .org.au Domain Hosting Once you or your company has its own domain name, it will have to be “hosted”. In order to receive and send emails, a server (located either on the internet or in your office) is required to host an email program such as Microsoft Exchange, IBM Lotus Domino, Sendmail etc. Bigger companies may elect to host their email server on their own servers on own premises. Smaller companies often “rent” hosted mail services from a variety of sources. Renting such services can cost hundreds of dollars per year whereas the cost of purchasing your own server and mail software will cost thousands of dollars and will need to maintained and replaced every 3 to 5 years. The IT Guys can register a domain for as little as $20 per year plus setup costs and it can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher) for free. Mail Migration The most difficult part of moving your mail to a new provider is the data migration. It is not a simple task and not to be attempted by the feint hearted. The IT Guys have performed this operation numerous times and understand the pitfalls thus making the you can contact us here and speak to one of our consultants.The work can be carried out remotely, our respective location is not an issue as long as you have a reliable Internet connection. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2016, 2019, 365 pricing, advanced threat protection, apple, Apple Operating System, AV, business, business premium, cloud, disaster recovery, domain, email, emails, Exchange Online, hosted exchange, hotmail, internet, internet connection, iPad, iphone, malware, microsoft, microsoft exchange, Microsoft Hosted Exchange, microsoft Office, Microsoft Office 365, Microsoft Windows, office 2019, office 365, office 365 pricing, ransom, Ransomware, Server, smartphone, spam, support, virus, windows

Mac Repairs – Apple Macintosh Repairs

Mac Repairs required in Perth? Is your mac not starting or behaving poorly? The IT Guys specialise in Mac repairs, repairing all Apple Computers (Macintosh, Macbook, Macbook Pro, Macbook Air, Mac Mini or iMac) in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Computer (Mac, Macintosh, Macbook, Macbook Air, Mac Mini or iMac) is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver all mac repairs to our workshop at 315 Rokeby Road, Subiaco between the hours of Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: Closed Please lodge your job online before coming to the office. By Clicking here. Once completed attend the office with your device. Please note a $78 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $78 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Computer (Macintosh, Macbook, Macbook Air, Mac Mini or iMac)  will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased or you can purchase a refurbished model here. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include:   Hard-Drive (HDD) drive issues If your Mac is over 4 years old and has a HDD or Fusion-Drive, you will notice a gradual slowing of the computer, and an increasing occurrence of the Spinning-Wheel-Of Death (SWOD) This is very common and means the HDD (Hard Disk Drive) is failing. Eventually you may not be able to start the Mac and see the “flashing-folder” symbol (see above). As long as you have a recent time-machine backup, the Mac will be able to be restored without loss of data. We replace HDD’s and fusion-drives with SSD’s (see upgrade to a Solid-State-Drive (SSD)) for more speed and reliability and a 3 or 5 year warranty. Prices start around $300 (See pricelist below)   If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 8GB (ideally 16GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU can be replaced on iMacs under 5 years old by Apple. Older models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. Older iMac models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a […]

Services

IT Services Corporate Repairs & Upgrades We repair and upgrade all computer and IT equipment from Windows Desktops, Laptops, and Apple Mac, Macbook, Printers, Scanners, Screens, Keyboards etc. We also remove computer viruses and fix or replace Hard Disk Drives (HDD) and Solid State Drives (SSD) including data recovery See Services Computer Help & Support We offer in-home computer and network troubleshooting, repairs and callouts for residential customers, remote-support and in-house training and advise from our workshop. We welcome walk-in customers with no appointment necessary during normal business hours See Services Home Networking We offer Home Network, Home Internet/NBN troubleshooting, Home Music Systems repairs/installs, Wi-Fi troubleshooting, Smart Home Wiring and Wireless (Wi-Fi) solutions plus Family Zone family-friendly internet filtering systems See Services Business Support Looking for Business IT Support and Solutions? We service our business clients through our sister company “Hybrid ICT”. Please contact Hybrid ICT by clicking on this link. See Services Microsoft We are Microsoft Silver Partners and offer Microsoft product advise, repairs and troubleshooting on: Microsoft Office (365, 2019/16/13), Email/Outlook Setup, Purchase, Repairs, Microsoft Windows (Win10, Win7): Upgrades, Setup, Purchase, Repairs and Microsoft Surface, Purchase, Setup. See Services Apple We are an Apple Authorised Reseller and Apple Consultants Network member offering Apple product advise, training, support, setup and solutions on: Apple Mac/iMac, Mac OS, iOS, iPhone, iPad and all Apple iOS/Mac OS software including: Office for Mac, Entourage, Apple Mail, iCloud, iTunes, Photos, Bootcamp, Parallels etc. See Services Get In Contact With US Latest Blog Posts

iCloud password not working on Outlook for Mac?

Has Outlook stopped accessing your iCloud.com or me.com emails? In a recent upgrade, Apple decided to increase the security of your iCloud.com (also me.com) email accounts, not when using Apple mail but when using Microsoft Outlook for Mac (Office 365) or other mail apps. So without realising it icloud.com and me.com emails are not accepting your password, even though you know the password is correct. That is because Apple are now insisting you provide an “App specific password” that you have to generate by logging into your icloud account and creating one. Outlook won’t accept my password If Outlook won’t accept your password and you know you’re using the password for your email account, you might have an email account that requires additional security. Gmail, Yahoo, iCloud, Outlook.com, and AOL accounts all use two-factor authentication to help verify that you’re the person trying to access your email account. To add your email account to Outlook, you’ll need an app password, also known as an application password. This is a different password than your regular email account password. One way you’ll know you need an app password is if you see the following message: 2-factor authentication is set up for your account. Please sign in using your application password. To obtain an app password for your iCloud email account, use the following steps: Go to the Apple ID website from your browser and enter your Apple ID and password. See the following links: https://support.microsoft.com/en-us/office/add-an-icloud-email-account-to-outlook-4aed8b3d-3c68-4743-8973-f6bd1c56e040 https://support.apple.com/en-au/HT204397 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: app specific password, Apple ID, Apple Mail, emails, Gmail, icloud email, icloud password, icloud.com, me email, me password, me.com, microsoft outlook, office 365, outlook, outlook for mac, outlook password. icloud password, outlook.com, password, yahoo

Problems with Office and Outlook for Mac 2016 – Solved

Having problems with Office and Outlook for Mac 2016 (Sept/Oct 2017)   We have multiple email accounts using Mac OS with Microsoft Hosted Exchange and Apple Mail and had recently been experiencing two errors for the last few weeks. Each time Outlook is opened, the password for each Exchange account was requested “You’re connected to too many services. Please remove some connections before adding additional services” is displayed many times in Office programs. After a lot of research and much trial and error, we solved the issues. Here is what we did.   Step A – Clean up your Keychain Close ALL Office for Mac programs fully. Use “Force-Quit” to make sure they are all fully closed before cleaning up your keychain. 1. Go to KeyChain Access.(this can be done using spotlight search) 2. Search “Exchange” under Login –> All Items and delete everything. 3. Search “Office” and delete everything. 4. Search “ADAL” and delete everything. 5. Repeat for “Outlook” and delete everything. 6. Close Keychain Step B – Cleanup Open Services When you have more than one Exchange account in Outlook for Mac, you need to clear up multiple open accounts such as multiple “OneDrive” and “Sharepoint” accounts. Open Excel or Word. If you see multiple accounts like the following, remove all accounts except the main one, by hitting the “minus” or delete key Sign Out Sign back into the main account. Repeat the above steps if necessary. Now open Outlook, add the passwords for each account one more time, you should not be prompted again. See Also https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/authentication-failedcheck-your-account/063826c1-1e4c-40ba-9bfa-54e745925fc1 https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/problem-with-outlook-mails-in-mac/b24fa623-d306-4c6b-80a8-909e72425e82 Microsoft Office: You’re Connected to Too Many Services Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: excel for mac, hosted exchange, keychain, mac os, microsoft, Microsoft Hosted Exchange, multiple password requests, office for mac, office for mac 2016, Onedrive, outlook, outlook for mac, word for mac, your connected to too many services

Fix Entourage Problems

Will Entourage 2008 or earlier still work on current Mac OSx such as Sierra, El Capitan and Yosemite?    Office 2008 including Entourage has not been supported my Microsoft since 2013     The golden rule here … If it aint broke…don’t fix it If Entourage is still working on your Mac, then DO NOT UPGRADE the operating system as chances are, you will break it. Even Office 2011 is being phased out and cannot be downloaded from Microsoft site any more as the only version of Office For Mac now been supported and updated is Office 365 (2013 or 2016). However, DO NOT think that by loading the latest office it will magically transfer all data from Entourage. IT WILL NOT (read on) Entourage Versions Entourage 2001, included with Microsoft Office 2001 (version 9) Entourage X, included with Office X (version X) Entourage 2004,[20] included with Office 2004 for Mac (version 11) Entourage 2008, included with Office 2008 for Mac (version 12) Entourage 2008 Web Services Edition, separate download from Microsoft (version 13) Entourage was replaced by Outlook for Macintosh in Microsoft Office for Mac 2011, released on October 26, 2010. Does Entourage work with Sierra? Definitely NOT Does Entourage work with El Capitan? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. Does Entourage work with Yosemite? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. We strongly suggest installing Office 365 immediately, especially if using Entourage for emails but only AFTER you have manually exported ALL the Entourage data How to export emails, folders, contacts and appointments out of Entourage If Entourage is still operating, your in luck. There are a number of ways to export the data to Apple mail or Microsoft Outlook. Some methods are covered here http://www.office.mvps.org/import_export/manual_04_08.html but generally it is a slow and tedious procedure that the IT guys have had to do for many clients. If you’d like to do it for you, contact us on the number below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: Does Entourage work with El Capitan, Does Entourage work with Sierra, Does Entourage work with Yosemite, Entourage, Entourage 2001, Entourage 2004, Entourage 2008 webs services, Entourage X, exporting contacts from Entourage, exporting mail from Entourage, microsoft Office, office 2001, office 2004, Outlook for Mac 2011

How to check Mac, iMac, Mini or MacBook for MacOS Updates

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (MacOS) and Apps updated to avoid security and compatibility issues with Apple Devices and Apple computers. Updating the MacOS operating system fixes many common issues on iMac’s, Macbooks and Mac mini’s Backup before Updating Updates can corrupt your data so it is vital you backup your data before attempting any upgrade. See the following guides. How to backup an iMac How to backup a MacBook Air or MacBook Pro How to backup a Mac Mini How to check for MacOS/OSx updates – using “About This Mac” or “System Preferences” About This Mac System Preferences 1. About This Mac The easiest one by far is by clicking on the black Apple icon in the top left of any Mac and then selecting “About This Mac” This will take you to the “App Store” where available updates (if any) will be shown to you. If updates are available, you should see an image similar to the following 2. System Preferences Or by going through “System Preferences” And selecting “App Store” App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Big Sur, Catalina, Mojave or High Sierra Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads.   If you need assistance in checking the above and performing the updates, give us a call on 08 6118 2601 and make an appointment to come and see us. Prices for our Mac OS health-check and backup service for Apple devices starts at $78 for a 30 minute session.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: about this mac, apple, Apple App Store, backup, catalina, el capitan, help, high sierra, iMac, iPad, iphone, mac, mac os, mac virus, macbook, Macbook Pro, macintosh, macOS, mojave, OSx, OSx Update, osx updates, Safari, self help, software update, system preferences

How to backup a Windows 10 computer

How to backup a Windows 10 computer? If your computer, laptop or device is not made by Apple it is probably using Microsoft Windows and more than likely Windows 10. If so, good news!! There is a very easy built-in, FREE, way of backing up your essential data such as Documents, Photos and Music. If yours computer, laptop or device is made by Apple, click here for information on backing up data. How to backup a Windows 10 Computer, Laptop or device? In fact there are two built-in ways of backing up your data when using Windows. One is free the other requires the purchase of an external backup device. Windows 10 Backup – Option 1 – OneDrive Cloud Backup Just like Apple iCloud, Microsoft offer 5GB of Free cloud backup to all Windows 10 users via OneDrive. If you are also an Office 365 user (Home, Family or Personal) your allowance goes up to 1,000GB (1TB). Office 2019 users only get the free 5GB of storage unless they wish to purchase OneDrive Standalone 100GB option for $3 per month (Residential users) or OneDrive for Business (Plan 1 or 2) for Business users. For full details and troubleshooting, click here further details regarding OneDrive can be found here. It could be that you are already backing up your files to OneDrive. This would have happened if during Windows 10 setup, you chose the  “Back up your files with OneDrive” option. What you DO NOT want to backup to OneDrive is your Outlook mail file (.pst) as this can corrupt the file and cause other complications. You may need to move the location of your mail file out of the OneDrive directory. See this article for details on how to move your Outlook data file. Windows 10 Backup – Option 2 – External or Flashdrive Backup How to use Microsoft’s default program to backup to an external device or hard drive   Is my computer running Windows 10 or an older version of Windows? What version of Windows do I have? What should I do if my version of Windows is not Windows 10? Windows 7, Office 2010 & Server 2008 reached end-of-support Jan 2020 Why should I backup my data? Computers, Laptops and Devices (Tablets etc) can often die or become unresponsive suddenly. However, the data on the device is often safe but depending on the type of device, the data is not always easily accessible. Data is stored on a “Hard-Drive” or “Solid State Drive” internally. If the casing of the computer or device is easily opened, the drive can usually be accessed and the data transferred or saved elsewhere. However, as computers and devices become lighter and thinner, the method of construction often means that components such as data-drives are glued-in, with no means of opening or retrieving data. Some devices such as tablets often do not have any external port to connect to an external drive so the only form of backup available is often “cloud-backup”. Examples of this would be the following Microsoft Surface Computers iPads Windows Tablets If something goes wrong with any computer or device and the device is still in warranty, the manufacturer will require the device to be shipped back to them. Although they may repair/replace the damaged or faulty parts, they will not take responsibility to recover your data. Your Data is LOST …. unless you have a backup. We hope the above guides have given you enough information to setup data backup of your devices. If you need any assistance, please contact us as detailed below and we will assist where we can. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: .pst, backup, cloud backup, data backup, icloud backup, office 2013, office 2016, office 2019, office 365, office 365 family, Office 365 Home, Office 365 Personal, One-Drive, Onedrive, onedrive backup, OneDrive for Business, outlook, outlook mail file, sharepoint, sharepoint backup, windows 10, windows 10 backup, windows 7, windows backup

Macbook Air running out of storage space? There is a solution.

Macbook Air running out of storage space? SSD upgrades available on all Macbook Air’s. The IT Guys specialise in Macbook Air Upgrades and Macbook Repairs across Perth with repairs carried out by Apple Certified Technicians. Most Macbook’s Airs can be upgraded with a new or larger super-fast SSD (Solid State Drive) …but no RAM Apple Macbook Air’ s cannot have RAM upgrades due to the RAM  being soldered to the motherboard but the SSD hard drives can be upgraded even though it is an expensive option. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number or Mac ID which can be found on the underside of MacBook Air  or click on “About this Mac” Once you have your serial number or Mac Model ID send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your MacBook Air Mac Model ID found here Most early Macbook Air’s were shipped with as little as 1282GB storage space and with new MacOS such as Big Sur requiring a lot of space, there is little room for anything else Repairs and Upgrades of Other Mac Computers All work is carried out by Apple Trained and Authorised Technicians. If your Macbook Air is less than 3 years old, then we recommend taking your computer to an Apple Store or an Authorised Apple Repair Company and see if it can be replaced under warranty. The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. MacBook Air’s shipped after mid 2013 had the hard drive replaced by a super fast PCIe-Based Flash Storage Drive (see above) Sizes range from 128GB, 256GB, 512GB or 1TB PCIe-Based Flash Storage Drive Upgrade for your 11″ or 13″ MacBook Air MacBook Air 11-inch (Mid 2013) MacBook Air 11-inch (Early 2014) MacBook Air 13-inch (Mid 2013) MacBook Air 13-inch (Early 2014) Repairs and Upgrades of Other Mac Computers All work is carried out by Apple Trained and Authorised Technicians. If your MacBook Air is less than 3 years old, then we recommend taking your computer to an Apple Store or an Authorised Apple Repair Company and see if it can be replaced under warranty. The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number or Mac Model ID to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: apple certified technician, apple computer, apple mac, apple mac computer, apple mac computers, apple repair, how to add more storage to macbook air, how to add more storage to macbook air 2019, mac repair, mac repairs, mac upgrade, Macbook air, macbook air 2015 storage upgrade, macbook air 2017 storage upgrade, macbook air 2019 ssd upgrade, macbook air 2020 ssd upgrade, macbook air repair, Macbook Air Repairs, macbook air storage space, macbook air upgrade, Macbook Pro, macbook pro repair, Macbook Pro Repairs, macbook pro storage upgrade, macbook Pro Upgrade, Macbook Pro Upgrades, macbook repair, Macbook Upgrades, solid state drive, SSD, storage

Hackers Breach Thousands of Microsoft Customers Around the World

March 2021 – Hackers Breach Thousands of Microsoft Customers Around the World Firstly the good news. If you are a client of the IT Guys (WA) or Hydrid ICT and we provide you with email support services, then you are probably safe. All Hybrid ICT & The IT Guys (WA) clients are setup on Microsoft “Hosted” Exchange. The mail servers are cloud-based and hosted by Microsoft themselves. Microsoft recently confirmed that customers using its cloud-based email system  (Hosted Exchange) are not affected. However, if your company or e-mail provider runs an “old” or “unsupported” version of Microsoft Exchange Server, then you/they could be in trouble. Many of the latest batch of hack victims are small-to medium-sized business and local government agencies according to the reference Bloomberg article. Organizations that could be most impacted are those that have an email server that’s running the vulnerable software and exposed directly to the internet, a risky setup that larger ones usually avoid. How can I determine if I am using Microsoft “Hosted” Exchange or an older version of exchange? Step 1 Make sure Outlook is running, then locate the Outlook icon by clicking the “^” (hidden icon) symbol. Step 2 Hold the “Ctrl” key down and with the mouse right-click over the Outlook symbol and select “Connection Status” Step 3 In the new window that appears called “Outlook Connection Status”, under “Server Name” if this contains “office365.com” then you are using Microsoft Hosted Exchange. If something different is displayed, send us a screen shot and we can help you determine what kind of mail server you are connected to. Further Reading https://support.microsoft.com/en-us/office/determine-the-version-of-microsoft-exchange-server-my-account-connects-to-d427465a-ce3b-42bd-9d83-c7d893d5d334 Exchange 2019, 2016 , 2013 and 2010 Security Updates for March 2021 Which Exchange version am I using? HYBRID ICT are a Microsoft Silver Small and Mid-market Cloud Solutions Partner and Apple Consultant Network Partner Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2016, hacking, hosted exchange, microsoft exchange, Microsoft Hosted Exchange

Getting a new phone? Read this first

Getting a New Phone? Google/Microsoft Authenticator? Read this first. Before you setup your shiny new smartphone and give away/scrap the old one, there is something you need to consider. Two things in fact. 2FA, 2-Factor-Authentication especially if you use Google Authenticator or Microsoft Authenticator (who call it MFA or Multi-Factor-Authentication) to securely login to your accounts. Google Authenticator and Microsoft Authenticator apps do not automatically transfer the sites that you use to securely login to banking, mail and other secure sites. There is a procedure to go through and it is not that straight forward and they all involve backing up and recovering the information BEFORE turning off your old phone. Google Authenticator For Android Phones https://support.google.com/accounts/answer/1066447?hl=en For iPhones https://appleinsider.com/articles/19/09/20/how-to-move-google-authenticator-to-your-new-iphone   Microsoft Authenticator https://docs.microsoft.com/en-au/azure/active-directory/user-help/user-help-auth-app-backup-recovery   If you cannot work it out yourself and you need some guidance, contact us a helpdesk@itguyswa.com.au and make an appoitment to come in with both your new and old phone and we can walk you through it. A 30 minute sessions costs only $78 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2-Factor, 2-Factor-Authentication, 2FA, android, Google Authenticator, iphone, MFA, Microsoft Authenticator, multi factor authentication

Double iMac experience with Dell High Definition Dell Monitors

Extend Apple 21″ iMac Double the viewing area of your 21″ iMac with this 21.5IN E2220H Dell MONITOR (16:9) A$236   Extend Laptop, Macbook Air, MacBook Pro   Extend Apple 27″ iMac Add multiple Dell infinity-edge monitors to create a video wall The IT Guys recommend Dell 24 UltraSharp Monitor: U2415 that takes your view to the edge with 45% less black borders than Dell’s previous 23.8” monitor. The It Guys supply these for A$397 (inc GST) each The InfinityEdge range can also be supplied in the following 19″, 21″, 27″ 32″ and larger For larger monitors up to 55″ please request a quote by emailing us at helpdesk@itguyswa.com.au   Required Display Cables And to connect your Apple computer to Dell Monitors you will need one of two cables. Mini Display Port to HDMI USB-C to HDMI The IT Guys can also supply these, please let us know the Apple model so we an ensure the correct one.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: 21" Imac, 27" imac, dell, dual monitor stand, dual monitors, iMac, infinityedge, monitor, ultrasharp

Boost office productivity. Give your staff dual monitors

Ask anyone who uses two computer monitors with a PC and they will tell you they’ve never been so productive. It’s true, not having to swap screens between your email client and a web browser saves so much time and is less fatiguing. Try it for yourself. These ergonomic monitor-stands from Dell can be used with most monitors up to 24″ and are height and angle adjustable. Dell’s dual monitor-stands (as detailed above) can be supplied for A$335 (inc GST) each. Extend Apple 21″ iMac Double the viewing area of your 21″ iMac with this 21.5IN E2220H Dell MONITOR (16:9) A$236   Extend Laptop, Macbook Air, MacBook Pro   Extend Apple 27″ iMac Dell Optiplex 7470 All-in-one (from $1,639 inc GST) Add multiple Dell infinity-edge monitors to create a video wall The IT Guys recommend The Dell UltraSharp 24 InfinityEdge Monitor (U2417H) that takes your view to the edge with 45% less black borders than Dell’s previous 23.8” monitor. Please call :telephone: for current pricing or email for prices on these orlarger monitors up to 48″ Business PC’s over 3 years old? Replace with Dell Optiplex   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: 21" Imac, 27" imac, dell, dell monitors, dell optiplex, dual monitor stand, dual monitors, infinityedge, macbook, Macbook air, Macbook Pro, monitor, ultrasharp

Beat the boredom. How to watch BBC, ITV, Netflix USA in Australia during lockdown

Run out of things to watch on Australian Netflix, Prime, Foxtel, ABC, SBS, 7,9 & 10? Even before my coronavirus-self-isolation it was increasingly difficult to find new programs to watch in Australia (especially if your looking for something humorous and light-hearted) Yet the content does exist…. if you live in the UK or Ireland, even the US. There is an endless supply of TV content you can watch from the UK and the US, as long as you can get past the geo-restrictions. “What are geo-restictions?” – Due to international copyright laws, some TV content is only allowed to be viewed in certain countries. It is “geo-restricted“. If it is detected that you are trying to view content from a country outside of a geo-restriction … ie an Australian user trying to view British Programs, your attempts will be blocked. This is done because each computer has an invisible “IP Address” which gives out the country and sometimes the city that you or your ISP (Internet-Service-Provider ie Telstra, iiNet, Optus etc.) are located, making it easy to geo-restrict access. A ludicrous law in this day of global-consumption but until the entertainment industries gets over itself, Australia will continue to be a backwater in terms of what-we-get-to-see and when-we-get-to-see-it because of geo-restrictions. You may have experienced such censorship yourself while trying to access SBS or ABC iView from your hotel in Bali, Hong Kong or Thailand with images such as these. Access to overseas TV content (or Australian content while overseas) is available by using a VPN (Virtual-Private-Network) A VPN, or virtual private network, is a secure tunnel between your device and the internet. VPNs are used to protect your online traffic from snooping, interference, and censorship. A typical use of a VPN is to provide secure internet access between company servers and home computers using Microsoft RDC (Remote Desktop Connection) VPN’s can also act as a proxy, allowing you to mask or change your location and surf the web anonymously from wherever you want. In this way it is used to fool the source of a website or content streamer into believing the source user is from another IP address, one already located close-by or at least in the same country. In this way, content that would normally be inaccessible to users outside of that country becomes available because the source website believes it is being accessed from within that country. Effective VPN clients are NOT Free but not that expensive either. There are a number of companies that advertise FREE VPN’s and some work for a limited time, but they are all trying to sell you their paid VPN service. Rather than struggle with Free VPN services and browser add-ins such a Hola, we recommend purchasing a tried-and-test VPN client VPN Guru lists it’s top 6 VPN clients as Express VPN, NordVPN, UltraVPN, SurfShark, Cyber Ghost, SafeVPN and Privacy Web Going with #1 choice, We tried and tested Express VPN One Express VPN licence allows you to install the client on up to 5 devices be that Windows, MacOS, iOS. We installed on an iPad and a Mac computer and both worked very well, with one or two caveats Downloading the ExpressVPN desktop app To get started, go to ExpressVPN.com and select the Get Started option at the top. A single ExpressVPN subscription comes with easy-to-use apps for every device you own. Mac, Windows, Android, iOS, Linux, routers etc Pick the plan you want, add your email, and enter payment details. Note that ExpressVPN offers a 30-day money back satisfaction guarantee. If applying via the Apple App store or Google Play, you may also get a 7 day free-trial. Click Join Now. Next, choose a password or accept the one generated for you. (Be sure your password includes a few extra characters, numbers, and plenty of characters in upper and lowercase.) You will then receive an activation code. Keep this in a secret place – meaning, not on a sticky note on your desktop. Installing ExpressVPN on desktop Installing ExpressVPN is easy on a desktop or laptop – although there are a few extra steps compared to the mobile client. For the desktop, download the client and install it. The good thing about a client like ExpressVPN is that it is remarkably easy to install and configure. You’ve actually already done the hardest steps – choosing your plan and adding payment details. With the client, sign-in using the account you just created. Enter your activation code. Decide if you want to launch a startup and if you want to send a crash report and other data to improve the product. Your next step is the most important one of all – selecting the location of the server. If you wish to access TV channels in the UK, choose a UK server, if US channels, choose a US server etc. Click the big power icon to connect. This will make your Internet connection secure. Once you connect with ExpressVPN, the app will run in the background and there’s nothing more to do to use the VPN, although you can configure features and change settings. You may notice a decrease in Internet speed while the VPN is switched on, so it maybe recommended to only have it switched on while requiring it. However, if you are using the VPN simply to make your connections secure, choose the home location closest to you. Downloading the ExpressVPN mobile app Like any good service, ExpressVPN is available both on Apple iOS and Android – in fact, it tops our list of the best Android VPN apps – and the client works like any other app. With the mobile app, you have the choice to start a seven-day trial. You can find it at the App Store or Play Store, or you can simply visit the ExpressVPN website to look for the mobile install. Once you find the app, verify that the logo matches what you see on the ExpressVPN site (a V logo with wings). This is important […]