Problems with Office and Outlook for Mac 2016 – Solved

Having problems with Office and Outlook for Mac 2016 (Sept/Oct 2017)   We have multiple email accounts using Mac OS with Microsoft Hosted Exchange and Apple Mail and had recently been experiencing two errors for the last few weeks. Each time Outlook is opened, the password for each Exchange account was requested “You’re connected to too many services. Please remove some connections before adding additional services” is displayed many times in Office programs. After a lot of research and much trial and error, we solved the issues. Here is what we did.   Step A – Clean up your Keychain Close ALL Office for Mac programs fully. Use “Force-Quit” to make sure they are all fully closed before cleaning up your keychain. 1. Go to KeyChain Access.(this can be done using spotlight search) 2. Search “Exchange” under Login –> All Items and delete everything. 3. Search “Office” and delete everything. 4. Search “ADAL” and delete everything. 5. Repeat for “Outlook” and delete everything. 6. Close Keychain Step B – Cleanup Open Services When you have more than one Exchange account in Outlook for Mac, you need to clear up multiple open accounts such as multiple “OneDrive” and “Sharepoint” accounts. Open Excel or Word. If you see multiple accounts like the following, remove all accounts except the main one, by hitting the “minus” or delete key Sign Out Sign back into the main account. Repeat the above steps if necessary. Now open Outlook, add the passwords for each account one more time, you should not be prompted again. See Also https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/authentication-failedcheck-your-account/063826c1-1e4c-40ba-9bfa-54e745925fc1 https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/problem-with-outlook-mails-in-mac/b24fa623-d306-4c6b-80a8-909e72425e82 Microsoft Office: You’re Connected to Too Many Services Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fix Entourage Problems

Will Entourage 2008 or earlier still work on current Mac OSx such as Sierra, El Capitan and Yosemite?    Office 2008 including Entourage has not been supported my Microsoft since 2013     The golden rule here … If it aint broke…don’t fix it If Entourage is still working on your Mac, then DO NOT UPGRADE the operating system as chances are, you will break it. Even Office 2011 is being phased out and cannot be downloaded from Microsoft site any more as the only version of Office For Mac now been supported and updated is Office 365 (2013 or 2016). However, DO NOT think that by loading the latest office it will magically transfer all data from Entourage. IT WILL NOT (read on) Entourage Versions Entourage 2001, included with Microsoft Office 2001 (version 9) Entourage X, included with Office X (version X) Entourage 2004,[20] included with Office 2004 for Mac (version 11) Entourage 2008, included with Office 2008 for Mac (version 12) Entourage 2008 Web Services Edition, separate download from Microsoft (version 13) Entourage was replaced by Outlook for Macintosh in Microsoft Office for Mac 2011, released on October 26, 2010. Does Entourage work with Sierra? Definitely NOT Does Entourage work with El Capitan? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. Does Entourage work with Yosemite? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. We strongly suggest installing Office 365 immediately, especially if using Entourage for emails but only AFTER you have manually exported ALL the Entourage data How to export emails, folders, contacts and appointments out of Entourage If Entourage is still operating, your in luck. There are a number of ways to export the data to Apple mail or Microsoft Outlook. Some methods are covered here http://www.office.mvps.org/import_export/manual_04_08.html but generally it is a slow and tedious procedure that the IT guys have had to do for many clients. If you’d like to do it for you, contact us on the number below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fix Mac Office 2008 Problems

Will Office 2008 or earlier still work on current Mac OSx such as Mojave, High Sierra or Sierra? Office 2008 including Entourage has not been supported my Microsoft since 2013. If Office 2008 or earlier is still working on your Mac, then DO NOT UPGRADE the operating system as you will break it. Even Office 2011 has been phased out and cannot be downloaded from Microsoft site any more as the only version of Office For Mac now been supported and updated is Office 365 (2016 or 2019).However, DO NOT think that by loading the latest office it will magically transfer all data from Entourage. IT WILL NOT (read on) Does Entourage and MS Office 2008 work with Sierra, High Sierra or Mojave? Definitely NOT   Does Entourage and MS Office 2008 work with El Capitan? Possibly? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below.   Does Entourage and MS Office 2008 work with Yosemite? Possibly? Microsoft issued an update to Mac Office 2008 in May 2016 found here  However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. We strongly suggest installing Office 365 immediately, especially if using Entourage for emails but only AFTER you have manually exported ALL the Entourage data How to export emails, folders, contacts and appointments out of Entourage If Entourage is still operating, your in luck. There are a number of ways to export the data to Apple mail or Microsoft Outlook. Some methods are covered here http://www.office.mvps.org/import_export/manual_04_08.html but generally it is a slow and tedious procedure that the IT guys have had to do for many clients. If you’d like to do it for you, contact us on the number below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repairs

Computer Repairs in Perth? – The IT Guys are your one-stop IT/Computer Solutions company. Wether you are an individual or a business, we can supply, manage, repair, upgrade and replace all your computer equipment and software. We have experience with Microsoft Windows, Apple Macintosh or Linux based systems, computers, servers, networks, equipment and peripherals. Click on any of the following for further information: Computer Equipment Supply New Windows Computer, PC or Laptop NEW Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book NEW Windows Laptop or Notebook NEW Windows PC or Computer NEW Windows, Apple or Linux Servers NEW Printer, Scanner, Network and Backup Equipment NEW Smart TV’s NEW TV Sound Bars and Speakers Refurbished Computers and Smart Phones Macbooks and Macbook Air – Purchase 2nd-hand and refurbished Apple iPhones – Purchase 2nd-hand and refurbished Samsung & Android Phones – Purchase 2nd-hand and refurbished Computer and Equipment Repair and Troubleshooting Windows Laptop Repairs Cracked Laptop Screen Repairs Laptop Power Supply Replacement Mac Repairs – Apple Macintosh Repairs Mac Mini Repairs – Apple Mac Mini Repairs iMac Repairs – Apple iMac Repairs MacBook Air Repairs – Apple MacBook Air Repairs Macbook Battery Replacement Service – Perth Region MacBook Pro Repairs – Apple MacBook Pro Repairs MacBook Repairs – Apple MacBook Repairs Macbook – Water Damage Repairs Computer Upgrades Windows PC Upgrades Windows Laptop Upgrades Mac Upgrades – Apple Macintosh Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades iMac Upgrades – Apple iMac Upgrades Mac Mini Upgrades – Apple Mac Mini Upgrades When your old computer or IT equipment stops behaving itself, slows down or becomes unresponsive, then it may need to be repaired, upgraded or replaced. In order to ascertain your options, we first need to test and assesses the equipment, software or device. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop). We can come out to your premises, but we prefer to save you money by having you bring the problem to our workshop. Please contact us on the number below to discus your options. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Running Windows on a Mac?

Running Windows on a Mac? Upgraded to Windows 10 yet? Time is running out. If you run Windows 7 on any Mac, you are going to have to upgrade to Windows 10 before January when updates and support ends for Windows 7. Running Windows 10 on older Macs using Parallels may still be possible but using MacOS Bootcamp on older Macs not mentioned below will not be able to make the upgrade which means upgrading your Mac or buying a Windows computer. MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 iMac now has a Windows rival If you run Microsoft Windows on an iMac because of the All-in-One, sleek and stylish design there are now a range of DELL AIO computers that rival iMac, at a fraction of the cost of a new iMac Model 21″ Screen 24″ Screen 27″ Screen Apple iMac $1699 – $2299 N/A $2799 – $7299 Dell OptiPlex 7770 N/A $1651 – $1801 $2169 – $3289 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to check Mac, iMac, Mini or MacBook for MacOS Updates

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (MacOS) and Apps updated to avoid security and compatibility issues with Apple Devices and Apple computers. Updating the MacOS operating system fixes many common issues on iMac’s, Macbooks and Mac mini’s Backup before Updating Updates can corrupt your data so it is vital you backup your data before attempting any upgrade. See the following guides. How to backup and iMac How to backup a MacBook Air or MacBook Pro How to backup a Mac Mini How to check for MacOS/OSx updates – using “About This Mac” or “System Preferences” About This Mac System Preferences 1. About This Mac The easiest one by far is by clicking on the black Apple icon in the top left of any Mac and then selecting “About This Mac” This will take you to the “App Store” where available updates (if any) will be shown to you. 2. System Preferences Or by going through “System Preferences” And selecting “App Store” App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Catalina, Mojave or El Capitan, Sierra or High Sierra Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads.   If you need assistance in checking the above and performing the updates, give us a call on 08 6118 2601 and make an appointment to come and see us. Prices for our Mac OS health-check and backup service for Apple devices starts at $39 for a 15 minute session.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, WA

SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, Western Australia The position commands a generous salary in the range of $40k to $80k plus super, phone, computer plus use of company car and incentives. Duties and Responsibilities Mentoring junior technicians and staff Receipt of customer equipment, triaging and documenting issues reported Diagnosis and repair of devices Diagnosis and resolution of software problems Accurate documentation and recording of all repairs Updating customers with work progress Liaising with vendor administrative and technical support Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: 3 – 10 years experience working in a computer repair environment The maturity to manage yourself, lead by example and take responsibility for your achievements and failures. Passion for New Technologies, Apple and Windows products Have a passion for customer service Demonstrate a methodical approach to solving problems Excellent write and verbal communication skills with strong attention to detail Ability to read and interpret service manuals and vendor materials Ability to work independently as well as part of a team Professional phone manner Maintain professional appearance Being enthusiastic and have a positive attitude Ability to multitask and prioritise work Be eager to constantly learn, keep up to date with technology and maintain certifications Other considerations Minimum Certificate 3 in an Information Technology related subject Experience configuring, deploying and supporting Windows/Linux based Servers and PCs would be highly regarded Experience with Apple iOS and MacOS devices would be highly regarded Some off-site work may be required (so driving licence essential) Applicant must be currently residing in Perth with current work visa (not student or bridging) or permanent residency Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to jobs@itguyswa.com.au …any attempt to call or visit the office will not be looked upon favourably.

Computer Help & Support – Perth

Computer Help & Support to Perth, (WA) and Western Australia The IT Guys (WA) offer Computer Help and support services from our workshop, remote support or onsite support to Windows and Apple Computers and Networks with fully dual-qualified experts. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Support (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) Emergency 24/7 Callout Service (Perth Metropolitan area) Break-Fix Ad-Hoc (Pay-As-You-Go) Support If you have a simple one-off IT computer or IT related issue that requires resolving then you can simply do any of the following without any ongoing commitment: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: Call for Appointment Sunday: Call for Appointment or Call us on 08 6118 2601 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. We offer Workshop , Triage, Testing & Assessing and Repairs, Testing and Assessing, Remote Support, Onsite Support and Call Outs Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Casual Sales Assistant/Admin Jobs – Subiaco, Perth, Western Australia

Casual Sales Assistant/Admin Jobs – Subiaco, Perth, Western Australia About the job Casual pay rate of $23 per hour Negotiable shifts of half or full day Monday to Friday (Office Hours) Office Location – Corner of Rokeby Road and Heytesbury Road, Subiaco Duties and Responsibilities Customer Related Meeting and greeting customers entering the office, logging incoming and outgoing repairs and goods, creating jobs, invoicing and taking payments. Answering telephone enquiries, job follow-ups and directing technical enquiries to the technical staff. Contacting customers with updates on work progress, answering queries and advising of repair quotes. NOTE: No technical expertise is required for this job. However, the ability to say robotically, “I am not sure what the problem is, but I will arrange to find out or have a technician contact you with further details” is a high requisite for this job. Collection of parts and supplies from local suppliers and vendors. Organising and scheduling on-site service call-outs for technical staff. Rescheduling and confirming appointments with technical staff and clients. Creating Invoices, processing payments. Candidate Requirements Good computer skills using outlook email, calendars, excel and web browsers. Professional phone manner and able to operate efficiently under pressure. Consistent delivery of friendly and professional customer service skills. Proficient organisational skills, able to multitask and prioritise work. Have an enthusiastic and positive attitude. Professional personal presentation. Patience and empathy. Getting Here Train and bus transport available close by On site car parking NOT available at office. If candidates travelling to work by car, they will have to find own parking spots in surrounding suburban streets. Shower and changing facilities are available in-office for those wishing to cycle to work About Us The IT Guys are a young dynamic company providing IT Services and Computer Repair services based in Subiaco, WA. We deliver services and support onsite, at home or office to the public and to Small to Medium Sized companies with Apple, Windows or Hybrid environments. Our work also involves dealing with suppliers and vendors directly, in person, by phone and email .  Our busy company requires a trustworthy, highly efficient and organised individual/s with proven excellent reception and administrative skills to assist the growing team. Application Conditions*  Applicants must reside in Perth with current work visa or residency. Full CV required including previous work history, education, qualifications and hobbies. (PDF format) Applications by email only to jobs@itguyswa.com stating availability  

Smart wiring – Is it really necessary?

Is Smart Wiring really necessary? Is it worth spending $3 – $15k on smart wiring?   Is Smart Wiring really necessary? and what is it? Today, just about every new house comes with a “smart-wiring” package, supposed to make your house “future-proof“. That statement may have been true 10 years ago but today it is NOT. We explain why. What is a “smart-wired” or “smart-wiring” home?     You see many houses being advertised as “smart” or “smart-wired” (smart-wiring) these days. Being “smart” does not mean that the house can think for itself or turn the lights on and off as you enter or leave a room (see a definition of smart home)… Smart in this case refers to the fact that it has been “hard-wired” with TV Aerial (coaxial), Foxtel (coaxial), Telephone and Ethernet (Networking and Security) cabling back to a central “junction box”, “smart-wiring panel”  or “hub” usually located in a cupboard, garage or utility room. From the central hub, cables are run to various points in the house and terminating in wall plates such as the following. The true definition of smart wiring is defined here as a system that enables the combination of many different types of wires used around the home into a single location, which allows for the integration of many different smart home systems and sensors throughout your home, and the capacity to add more at a later date if you want to do so including lighting, security, internet communications, security systems and audio-visual or home entertainment systems. Having the ability to turn lights, air-conditioning or the oven on via your smart phone or schedule is a component of “home-automation”. A smart home may feature smart-wiring to help you achieve home-automation but it is not the same thing. The IT Guys (WA) can assist you in smart-wiring your home and offer alternatives that can save you a great deal of money. Contact us on 08 6118 2601 or email us at support@itguyswa.com.au for a FREE assessment. What does a Smart-Wiring Package give me? When building a new house, you may be given the option of adding a “smart-wiring” package at an additional cost. This will supposedly provide internet access through the home and is usually sub contracted to a smart-home sub-contractor specialist. To be honest, the builders electrical sub-contractors can do this work themselves but prefer to subcontract the work out as many electricians do not like installing and especially “terminating” Ethernet Wiring. Unfortunately, your builder will unlikely offer you a number of alternative smart-wiring-contractors. In Western Australia, one company in particular appear to have a strangle-hold over the major building companies. (For legal reasons we are not allowed to mention the companies name) Most major builders will NOT allow other smart-wiring contractors onto their sites during the building phase, leaving you with only two choices. Install their inferior and outdated smart-wiring package at great expense and then update it when you move in, or Save your money. Give us a call and install the correct package once you have moved in. A large multi-floored house can have high-speed WI-FI and cabled internet starting at only $500 + cabling (see below) If you are being sold such an “add-on” make sure you know in detail, what you are being quoted on by your builder, renovator, electrician and/or “smart-home” installer. Do not be pressured into accepting their proposal straight away. Ask for full details of what you are getting and then come and discuss the suitability of their proposal with us. For $78 bring your plans and/or the installers proposal to our office (or email them to us if you cannot make it to our office) and we can advise you on the suitability of their proposal. You can make payment over the phone by credit card. Ask yourself these questions…. How are Smart-phones, iPads and modern notebooks and laptops with no ethernet port supposed to pickup internet through the house when no wi-fi access points (WAPs) are supplied in the proposed package?? Some of these Smart-Wiring companies are living in the past, still installing outdated technology (hard-ethernet-wiring) and not making any provision for wi-fi coverage. Below we offer a number of Wireless (Wi-Fi) Smart-Wiring-Solutions. Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors from $1,559 Wireless Smart-Wired-Home solutions for large sized homes from $1,369 Wireless Smart-Wired-Home solutions for medium sized homes $1,100 Wireless Smart-Wired-Home solutions for small homes from $462 Wireless Smart-Wired-Home solutions for small unit or apartment from $428 Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home for less than $1,000 Do I need ethernet points in the wall, to connect my TV? Possibly, if you do not have strong wi-fi and/or your TV is not Wi-Fi enabled. (Apple TV or Telstra TV can get around this issue as they are wi-fi enabled) Any TV purchased in the last few years will most likely be a “Smart-TV” and will connect to the Internet and streaming services such as Netflix, Stan, Amazon, iView etc via Wi-Fi or hard-wired cabling. A Smart-TV uses either a hard-wired Ethernet connection or built-in Wi-Fi to connect to a home network for internet access. Most models today have built-in Wi-Fi, but check that it does before you buy a new one. Non-Smart TV’s can also use streaming services such as Netflix over the Wi-Fi by purchasing “Apple-TV” or “Telstra-TV” but if you wish to watch standard free-to-air TV or “Fetch-TV”   you will need to have hard-wired TV co-axial cabling and hard-wired Ethernet cabling to an outlet near your TV. If you are using external speakers such as the Sonos or Bose Playbar or Soundbar check to see if they will connect to your music system. You may need to connect them to your network using an Ethernet cable but most can do so using an Optical-Audio cable between your TV and the Soundbar. This allows the sound-bar to operate as an external TV speaker as well as a part of your music system. FETCH-TV boxes also need […]

How to restrict an iPhone to phone-only use

How to give an iPhone to a child and restrict it ONLY to be used as a Phone (Disable Texting, E-mail, Apps and Internet Access) Many parents want to keep in touch with their children when out of the house and are supplying them with smart-phones (iPhone, Android, Samsung) in order to do so. However, having a smart-phones also gives unrestricted access to texting, E-Mails, Apps and unfiltered Internet Access, not a good thing for an impressionable child. There are two solutions to the problem.   Solution #1 – Non-Smart Phone Solution It is possible to still purchase non-smart phones such as the following “flip-phone“: However, many a “teen” or “tween” would probably be too embarrassed to let it be known to their peers that they were having to use 80’s tech. Plus you can still message (SMS) on one of these ancient flip-phones even though they don’t have the “Internet” and “Apps” Which brings us to a more elegant solution Solution #2 – Restrict the smart-phone to only be used for telephone calls. How to Restrict an iPhone or iPad There is a built-in feature on Apple iPhones and iPads (iOS) called Guided-Access and has been available for some time although most people would not know of its existence. You can also use this setting to restrict access to a single Application (App) on an iPad or iPhone, such as a Game or in this case, the Phone App.   You could also use this feature to restrict an iPhone or iPad to a single game (app) or letting someone use your phone to make an emergency call or any situation where you want to “lock” access to only one game or application and not give the user free-reign over the devices apps and data. How to restrict an iPhone to Phone use only 1. Setting up Guided Access for the first time This part is quite a few steps, but you only need to do this once. From then on the feature is turn on and off my means of a “triple-click” on the Home Button   2. First Time Setup.   Open Settings -> Accessibility 3. Select “Guided Access” 4. Turn “Guided Access” On Once switched “On” “Guided Access” Options appear as follows, not that you switch it on by hitting the “home” button three times (triple-click) and you can set a pass code to enable and disable the feature. You can even set a time limit for the access and restrict certain parts of the screen being accessed. Set a passcode of your choosing …preferably not the same one used to unlock the phone   It is now all set to use…. next time you triple-click the home button. Using Guided Access to restrict access to only one application Locate your desired Application on your iPhone or iPad, such as the Phone App Start the Application and hit the Home button three times (Triple-click), and see the Guided Access menu appear for the Game/Application …simply click on “Guided Access” and a tick appears next to the menu option. (You will see a brief message saying “Guided Access Started”) Now the phone is restricted to this one App and will remain so until you triple-click the home button, enter the passcode and click  “End” in the top-left of the Guided Access Screen to return the device to normal operations. You can find more information on the feature on the Apple site. iOS also has a feature called “Restrictions“which give Parental Control over a number of features and Apps but surprisingly still allows access to emails??? You can check the option out yourself by going to Setting >> General >> Restrictions and “Enable Restrictions” See the Apple page “How to use parental controls on your child’s iPhone, iPad, and iPod touch”   How to restrict an Android Phone to phone-only use If you would like any of these features to be implemented on a phone and cannot (or do not want) to do it yourself, bring it into our office and we will set it up for you for $78 incl GST. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Receptionist/Administrator Job – Subiaco, Perth, Western Australia

Receptionist/Administrator Job – Subiaco, Perth, Western Australia Full-Time/Part-Time/Job-Share The IT Guys are a young dynamic company providing IT Services and Computer Repair services based in Subiaco, WA. We deliver services and support onsite, at home or office to the public and to Small to Medium Sized companies with Apple, Windows or Hybrid environments. Our work also involves dealing with suppliers and vendors directly, in person, by phone and email .  Our busy company requires a trustworthy, highly efficient and organised individual/s with proven excellent reception and administrative skills to assist the growing team. We are looking for one or more persons to carry out the following duties and responsibilities on a full-time, part-time or job-share basis: Duties and Responsibilities Customer Related Meeting and greeting customers entering the office, logging incoming and outgoing repairs and goods, creating jobs, invoicing and taking payments. Answering telephone enquiries, job follow-ups and directing technical enquiries to the technical staff. Contacting customers with updates on work progress, answering queries and advising of repair quotes. NOTE: No technical expertise is required for this job. However, the ability to say robotically, “I am not sure what the problem is, but I will arrange to find out or have a technician contact you with further details” is a high requisite for this job. Vendor/Supplier Related Online and telephone ordering or re-ordering of new equipment and spare-parts as requested by technicians. Following up on orders, return of faulty goods and organising returns and replacement parts with vendors and suppliers. Liaising with vendor administrative and technical support. Collection of parts and supplies from local suppliers and vendors. Staff Scheduling and Co-ordinating Organising and scheduling on-site service call-outs for technical staff. Rescheduling and confirming appointments with technical staff and clients. Accounts Related Creating Invoices, processing payments. Basic book-keeping duties including reconciling orders and supplies against credit card payments on a weekly basis. Monthly corporate client invoicing and accounts receivable duties. The Ideal Candidate/s will be able to demonstrate the following: Excellent computer skills using outlook email, calendars, accounting sofware, Excel and web browsers. Professional phone manner and able to operate efficiently under pressure. Consistent delivery of friendly and professional customer service skills. Proficient organisational skills, able to multitask and prioritise work. Confidence to detect and deflect scammers and sales-reps. Able to think, act and learn fast as well as conduct research to improve knowledge and solve problems. Maturity to manage own time, lead by example, take responsibility for achievements and failures. Excellent written and verbal communication skills with strong attention to detail. Able to work independently and as part of a team. Assist team members as required. Have an enthusiastic and positive attitude. Professional personal presentation. Keen interest to constantly learn, keep up to date with technology and latest techniques, trends, software and support systems. Patience and empathy. Police Clearance if requested. Valid C Class drivers licence. Application Conditions*  Applicants must reside in Perth with current work visa or residency. Full CV required including previous work history, education, qualifications and hobbies. (PDF format) Covering letter addressed to ‘The Manager’ explaining why you feel you are suited to this job and reasons for leaving last/current position.  Your work hour preference. (PDF format) Applications by email only to jobs@itguyswa.com … Applications by post, calling or visiting the office will not be considered. * (Failure to meet application conditions will result in not making the shortlist.) Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to use Google Drive for FREE cloud storage and backup

Google Drive gives you 15 GB of FREE cloud data for storage or backup Google Drive includes 15GB of FREE cloud backup or data storage. If you need more storage you can purchase from Google here. Apple iCloud Drive gives 5GB Free storgae and more can be purchased also. But if you have an Office 365 Account you get 1TB (1,000 GB) for FREE if you have an Office 365 Personal, Office 365 Home or 365 Business. However, if you wish to use Google Drive First download and install Google Drive to your PC (or Mac) by searching on “Download google drive for PC” (or Mac) Click on “Accept and Install” and the download should begin. In some browsers you may have to double click the downloaded file while in other browsers the installation will start immediately. Confirm the installation and click “Close” Click on “Sign in Now” You will now be prompted to sign-into an existing Google Account or Create a new One. We chose to create a new account. Once created or you sign into an existing account you are taken through the setup steps (Part 1) You will see the Google Drive symbol appear in the bottom right of your screen, every time it shimmers, it is syncing Click on the Google Drive symbol to see the status of the drive including how much storage space you have left In explorer or file finder you will now see an item called “Google Drive” …. try dragging some items from “My Documents” into Google Drive folder. You will see the Google drive symbol in bottom right corner flash and say “Syncing 1 of x, 2 of x etc.. and finally Sync Complete. Click on the icon and show the google drive menu and click on “Visit Google Drive on the web” You will now see those same items in the cloud which are also in your Google Drive folder on your PC. Modify any item in the cloud or on your PC and it will automatically update in the other location. To ensure all your current and future documents get saved and backed up to the google cloud do the following: 1) “Move” the entire contents of “My Documents” , “My Pictures” and anything else you wish to backup to the cloud… move them to the “Google Drive” folder. You may want to create new folders within the Google Drive folder. 2) Open the products you regularly use such as “Word” and Excel and change the default file location to Google drive or one of the folders within Google Drive. Then in the future all new documents or spreadsheets will be automatically created in the Google Drive and synced to the cloud. If 15GB is not enough for your needs, you can purchase more. https://drive.google.com/settings/storage At the time of writing, purchases can be made for 100GB, 1TB, 2TB, 10TB, 20TB, 30TB of cloud storage starting at $2.49 per month. Backing up your Phone or Tablet using Google Drive You can also use your FREE or Paid Google Drive data allowance for backing up a phone or tablet. How Google Photos works with Google Drive Back up iPhone data with Google Drive Save, edit & share Microsoft Office files Use Google Drive with Yahoo Mail Manage your maps in Google Drive Manage & restore your device backups in Google Drive Google Drive works completely cross-platform on Android Phones and Tablets, Apple phones and computer and Windows Computers. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page