Problems with Office and Outlook for Mac 2016 – Solved

Having problems with Office and Outlook for Mac 2016 (Sept/Oct 2017) We have multiple email accounts using Mac OS with Microsoft Hosted Exchange and Apple Mail and had recently been experiencing two errors for the last few weeks. Each time Outlook is opened, the password for each Exchange account was requested “You’re connected to too many services. Please remove some connections before adding additional services” is displayed many times in Office programs. After a lot of research and much trial and error, we solved the issues. Here is what we did.       Step A – Clean up your Keychain Close ALL Office for Mac programs fully. Use “Force-Quit” to make sure they are all fully closed before cleaning up your keychain. 1. Go to KeyChain Access.(this can be done using spotlight search) 2. Search “Exchange” under Login –> All Items and delete everything. 3. Search “Office” and delete everything. 4. Search “ADAL” and delete everything. 5. Repeat for “Outlook” and delete everything. 6. Close Keychain Step B – Cleanup Open Services When you have more than one Exchange account in Outlook for Mac, you need to clear up multiple open accounts such as multiple “OneDrive” and “Sharepoint” accounts. Open Excel or Word. If you see multiple accounts like the following, remove all accounts except the main one, by hitting the “minus” or delete key Sign Out Sign back into the main account. Repeat the above steps if necessary. Now open Outlook, add the passwords for each account one more time, you should not be prompted again. See Also https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/authentication-failedcheck-your-account/063826c1-1e4c-40ba-9bfa-54e745925fc1 https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/problem-with-outlook-mails-in-mac/b24fa623-d306-4c6b-80a8-909e72425e82 Microsoft Office: You’re Connected to Too Many Services Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page      

Fix Entourage Problems

Will Entourage 2008 or earlier still work on current Mac OSx such as Sierra, El Capitan and Yosemite?    Office 2008 including Entourage has not been supported my Microsoft since 2013     The golden rule here … If it aint broke…don’t fix it If Entourage is still working on your Mac, then DO NOT UPGRADE the operating system as chances are, you will break it. Even Office 2011 is being phased out and cannot be downloaded from Microsoft site any more as the only version of Office For Mac now been supported and updated is Office 365 (2013 or 2016). However, DO NOT think that by loading the latest office it will magically transfer all data from Entourage. IT WILL NOT (read on) Entourage Versions Entourage 2001, included with Microsoft Office 2001 (version 9) Entourage X, included with Office X (version X) Entourage 2004,[20] included with Office 2004 for Mac (version 11) Entourage 2008, included with Office 2008 for Mac (version 12) Entourage 2008 Web Services Edition, separate download from Microsoft (version 13) Entourage was replaced by Outlook for Macintosh in Microsoft Office for Mac 2011, released on October 26, 2010. Does Entourage work with Sierra? Definitely NOT Does Entourage work with El Capitan? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. Does Entourage work with Yosemite? Possibly if in Office 2008? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. We strongly suggest installing Office 365 immediately, especially if using Entourage for emails but only AFTER you have manually exported ALL the Entourage data How to export emails, folders, contacts and appointments out of Entourage If Entourage is still operating, your in luck. There are a number of ways to export the data to Apple mail or Microsoft Outlook. Some methods are covered here http://www.office.mvps.org/import_export/manual_04_08.html but generally it is a slow and tedious procedure that the IT guys have had to do for many clients. If you’d like to do it for you, contact us on the number below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Fix Mac Office 2008 Problems

Will Office 2008 or earlier still work on current Mac OSx such as Mojave, High Sierra or Sierra? Office 2008 including Entourage has not been supported my Microsoft since 2013. If Office 2008 or earlier is still working on your Mac, then DO NOT UPGRADE the operating system as you will break it. Even Office 2011 has been phased out and cannot be downloaded from Microsoft site any more as the only version of Office For Mac now been supported and updated is Office 365 (2016 or 2019).However, DO NOT think that by loading the latest office it will magically transfer all data from Entourage. IT WILL NOT (read on) Does Entourage and MS Office 2008 work with Sierra, High Sierra or Mojave? Definitely NOT   Does Entourage and MS Office 2008 work with El Capitan? Possibly? Microsoft issued an update to Mac Office 2008 in May 2016 found here However, before attempting the update we suggest a full export of all emails from Entourage as detailed below.   Does Entourage and MS Office 2008 work with Yosemite? Possibly? Microsoft issued an update to Mac Office 2008 in May 2016 found here  However, before attempting the update we suggest a full export of all emails from Entourage as detailed below. We strongly suggest installing Office 365 immediately, especially if using Entourage for emails but only AFTER you have manually exported ALL the Entourage data How to export emails, folders, contacts and appointments out of Entourage If Entourage is still operating, your in luck. There are a number of ways to export the data to Apple mail or Microsoft Outlook. Some methods are covered here http://www.office.mvps.org/import_export/manual_04_08.html but generally it is a slow and tedious procedure that the IT guys have had to do for many clients. If you’d like to do it for you, contact us on the number below. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, WA

SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, Western Australia The position commands a generous salary in the range of $40k to $80k plus super, phone, computer plus use of company car and incentives. Duties and Responsibilities Mentoring junior technicians and staff Receipt of customer equipment, triaging and documenting issues reported Diagnosis and repair of devices Diagnosis and resolution of software problems Accurate documentation and recording of all repairs Updating customers with work progress Liaising with vendor administrative and technical support Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: 3 – 10 years experience working in a computer repair environment The maturity to manage yourself, lead by example and take responsibility for your achievements and failures. Passion for New Technologies, Apple and Windows products Have a passion for customer service Demonstrate a methodical approach to solving problems Excellent write and verbal communication skills with strong attention to detail Ability to read and interpret service manuals and vendor materials Ability to work independently as well as part of a team Professional phone manner Maintain professional appearance Being enthusiastic and have a positive attitude Ability to multitask and prioritise work Be eager to constantly learn, keep up to date with technology and maintain certifications Other considerations Minimum Certificate 3 in an Information Technology related subject Experience configuring, deploying and supporting Windows/Linux based Servers and PCs would be highly regarded Experience with Apple iOS and MacOS devices would be highly regarded Some off-site work may be required (so driving licence essential) Applicant must be currently residing in Perth with current work visa (not student or bridging) or permanent residency Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to jobs@itguyswa.com.au …any attempt to call or visit the office will not be looked upon favourably.

Computer Help & Support – Perth

Computer Help & Support to Perth, (WA) and Western Australia The IT Guys (WA) offer Computer Help and support services from our workshop, remote support or onsite support to Windows and Apple Computers and Networks with fully dual-qualified experts. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Support (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) Emergency 24/7 Callout Service (Perth Metropolitan area) Break-Fix Ad-Hoc (Pay-As-You-Go) Support If you have a simple one-off IT computer or IT related issue that requires resolving then you can simply do any of the following without any ongoing commitment: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED or Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. We offer Workshop , Triage, Testing & Assessing and Repairs, Testing and Assessing, Remote Support, Onsite Support and Call Outs   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Casual Sales Assistant/Admin Jobs – Subiaco, Perth, Western Australia

Casual Sales Assistant/Admin Jobs – Subiaco, Perth, Western Australia About the job Casual pay rate of $23 per hour Negotiable shifts of half or full day Monday to Friday (Office Hours) Office Location – Corner of Rokeby Road and Heytesbury Road, Subiaco Duties and Responsibilities Customer Related Meeting and greeting customers entering the office, logging incoming and outgoing repairs and goods, creating jobs, invoicing and taking payments. Answering telephone enquiries, job follow-ups and directing technical enquiries to the technical staff. Contacting customers with updates on work progress, answering queries and advising of repair quotes. NOTE: No technical expertise is required for this job. However, the ability to say robotically, “I am not sure what the problem is, but I will arrange to find out or have a technician contact you with further details” is a high requisite for this job. Collection of parts and supplies from local suppliers and vendors. Organising and scheduling on-site service call-outs for technical staff. Rescheduling and confirming appointments with technical staff and clients. Creating Invoices, processing payments. Candidate Requirements Good computer skills using outlook email, calendars, excel and web browsers. Professional phone manner and able to operate efficiently under pressure. Consistent delivery of friendly and professional customer service skills. Proficient organisational skills, able to multitask and prioritise work. Have an enthusiastic and positive attitude. Professional personal presentation. Patience and empathy. Getting Here Train and bus transport available close by On site car parking NOT available at office. If candidates travelling to work by car, they will have to find own parking spots in surrounding suburban streets. Shower and changing facilities are available in-office for those wishing to cycle to work About Us The IT Guys are a young dynamic company providing IT Services and Computer Repair services based in Subiaco, WA. We deliver services and support onsite, at home or office to the public and to Small to Medium Sized companies with Apple, Windows or Hybrid environments. Our work also involves dealing with suppliers and vendors directly, in person, by phone and email .  Our busy company requires a trustworthy, highly efficient and organised individual/s with proven excellent reception and administrative skills to assist the growing team. Application Conditions*  Applicants must reside in Perth with current work visa or residency. Full CV required including previous work history, education, qualifications and hobbies. (PDF format) Applications by email only to jobs@itguyswa.com stating availability  

Smart wiring – Is it really necessary?

Is Smart Wiring really necessary? Is it worth spending $3 – $15k on smart wiring?   Is Smart Wiring really necessary? and what is it? Today, just about every new house comes with a “smart-wiring” package, supposed to make your house “future-proof“. That statement may have been true 10 years ago but today it is NOT. We explain why. What is a “smart-wired” or “smart-wiring” home?     You see many houses being advertised as “smart” or “smart-wired” (smart-wiring) these days. Being “smart” does not mean that the house can think for itself or turn the lights on and off as you enter or leave a room (see a definition of smart home)… Smart in this case refers to the fact that it has been “hard-wired” with TV Aerial (coaxial), Foxtel (coaxial), Telephone and Ethernet (Networking and Security) cabling back to a central “junction box”, “smart-wiring panel”  or “hub” usually located in a cupboard, garage or utility room. From the central hub, cables are run to various points in the house and terminating in wall plates such as the following. The true definition of smart wiring is defined here as a system that enables the combination of many different types of wires used around the home into a single location, which allows for the integration of many different smart home systems and sensors throughout your home, and the capacity to add more at a later date if you want to do so including lighting, security, internet communications, security systems and audio-visual or home entertainment systems. Having the ability to turn lights, air-conditioning or the oven on via your smart phone or schedule is a component of “home-automation”. A smart home may feature smart-wiring to help you achieve home-automation but it is not the same thing. The IT Guys (WA) can assist you in smart-wiring your home and offer alternatives that can save you a great deal of money. Contact us on 08 6365 5603 for a FREE assessment. What does a Smart-Wiring Package give me? When building a new house, you maybe given the option of adding a “smart-wiring” package at an additional cost. This will supposedly provide internet access through the home and is usually sub contracted to a smart-home sub-contractor specialist. To be honest, the builders electrical sub-contractors can do this work themselves but prefer to subcontract the work out as many electricians do not like installing and especially “terminating” Ethernet Wiring. Unfortunately, your builder will unlikely offer you a number of alternative smart-wiring-contractors. In Western Australia, one company in particular appear to have a strangle hold over the major building companies. (For legal reasons we are not allowed to mention the companies name) Most major builders will NOT allow other smart-wiring contractors onto their sites during the building phase, leaving you with only two choices. Install their inferior and outdated smart-wiring package at great expense and then update it when you move in, or Save your money. Give us a call and install the correct package once you have moved in. A large multi-floored house can have high-speed WI-FI and cabled internet starting at only $1559 + cabling (see below) If you are being sold such an “add-on” make sure you know in detail, what you are being quoted on by your builder, renovator, electrician and/or “smart-home” installer. Do not be pressured into accepting their proposal straight away. Ask for full details of what you are getting and then come and discuss the suitability of their proposal with us. For $66 bring your plans and/or the installers proposal to our office (or email them to us if you cannot make it to our office) and we can advise you on the suitability of their proposal. You can make payment over the phone by credit card. Ask yourself these questions…. How are Smart-phones, iPads and modern notebooks and laptops with no ethernet port supposed to pickup internet through the house when no wi-fi access points (WAPs) are supplied in the proposed package?? Some of these Smart-Wiring companies are living in the past, still installing outdated technology (hard-ethernet-wiring) and not making any provision for wi-fi coverage. Below we offer a number of Wireless (Wi-Fi) Smart-Wiring-Solutions. Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors from $1,559 Wireless Smart-Wired-Home solutions for large sized homes from $1,369 Wireless Smart-Wired-Home solutions for medium sized homes $1,100 Wireless Smart-Wired-Home solutions for small homes from $462 Wireless Smart-Wired-Home solutions for small unit or apartment from $428 Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home for less than $1,000 Do I need ethernet points in the wall, to connect my TV? Possibly, if you do not have strong wi-fi and/or your TV is not Wi-Fi enabled. (Apple TV or Telstra TV can get around this issue as they are wi-fi enabled) Any TV purchased in the last few years will most likely be a “Smart-TV” and will connect to the Internet and streaming services such as Netflix, Stan, Amazon, iView etc via Wi-Fi or hard-wired cabling. A Smart-TV uses either a hard-wired Ethernet connection or built-in Wi-Fi to connect to a home network for internet access. Most models today have built-in Wi-Fi, but check that it does before you buy a new one. Non-Smart TV’s can also use streaming services such as Netflix over the Wi-Fi by purchasing “Apple-TV” or “Telstra-TV” but if you wish to watch standard free-to-air TV or “Fetch-TV”   you will need to have hard-wired TV co-axial cabling and hard-wired Ethernet cabling to an outlet near your TV. If you are using external speakers such as the Sonos or Bose Playbar or Soundbar check to see if they will connect to your music system. You may need to connect them to your network using an Ethernet cable but most can do so using an Optical-Audio cable between your TV and the Soundbar. This allows the sound-bar to operate as an external TV speaker as well as a part of your music system. FETCH-TV boxes also need to be connected to your […]

Computer Repairs

MacBook Repairs required in Perth? Is your MacBook not starting or behaving  poorly? The IT Guys specialise in MacBook Repairs across Perth and especially the Western Suburbs If your Apple MacBook is not starting or is not behaving or performing as it once did you may have a problem and a repair maybe needed. Call us on 08 6365 5603 and speak to one of our Apple Certified Technicians or email support@itguyswa.com and they will be able to tell you if it your problem is a simple fix that can be handled yourself or fixed by us remotely or something that will need our technicians to examine further at our office workshop or at your premises. Bring your MacBook to our office and if we need to carry out testing, internal examination or detailed investigation, we will requires a non-refundable charge of $66 (inc GST) in advance which includes hardware testing and virus scanning and a detailed report including repair or replacement cost. We will contact you and discuss our findings with you before we carry out any repairs or replace any parts. If you decide not to go ahead with the repairs you will have no more to pay. Our technicians can also travel to your premises to carry out examination and testing which may result in the equipment requiring further examination at our workshop. In this case travel time to and from site will be chargeable. We highly recommend bringing your Computer equipment to our office if possible as this will save you time and money. Our charge for coming to your premises or home are $78 per half hour with a minimum 1 hour fee. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their MacBook will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. We do not sell new Apple equipment but will guide you in the choices available and where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old MacBook Air to the new one. Common Apple MacBook Hardware Issues Common Apple MacBook hardware problems that we encounter include: HDD drive issues – (especially if over 3 years old) HDD can be replaced or can be upgraded to an SSD for more speed and reliability. Please supply your computers serial number by email to support@itguyswa.com for a quotation. f you see an image such as this on the left and it does not progress or go away, its is a HDD or OSx issue . RAM issues – RAM can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. Please supply your computers serial number by email to support@itguyswa.com for a quotation. Power Issues – Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. Batteries can be replaced for current models but older ones will need to be sourced, usually from overseas. Please supply your computers serial number by email to support@itguyswa.com for a quotation. Touchpad Issues – These can be easily replaced and most parts are readily available.Please supply your computers serial number by email to support@itguyswa.com for a quotation. However, Touchpad issues are often the result of battery-swelling which means the battery may need replacing. Please bring to our workshop for testing and assessment first. Motherboard Issues – If the motherboard (main circuitry board) or processor have failed they can be replaced by Apple if under 3 years old.  Otherwise the computer will have to be scrapped. Second hand motherboards from overseas (USD 400 – 500) are available, but these are  “refurbished” boards by non-apple people and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard with a second hand one from elsewhere. LCD Screen Issues – These can be replaced by Apple if under 3 years old or we can sometimes obtain replacement complete Top Shells including the LCD screen. Please supply your computers serial number by email to support@itguyswa.com for a quotation. Common Apple Operating System Issues The most common type of Mac Repairs are problems associated with the Operating System  (OSx or MacOS) which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death or kernel-panic. A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as OS X El Capitan or MacOS Sierra If you see an image such as this (left) and it does not progress or go away, the OSx upgrade has not been successful and will need to be re installed completely. It could be as simple as not having enough RAM for the latest OSx or your older computer may not be compatible with the latest OSx. We fix any of the following Macintosh operating systems from  Mac OS X v10.0 (Cheetah), Mac OS X v10.1 (Puma), Mac OS X v10.2 (Jaguar), Mac OS X v10.3 (Panther), Mac OS X v10.4 (Tiger), Mac OS X v10.5 (Leopard), Mac OS X v10.6 (Snow Leopard), Mac OS X v10.7 (Lion), OS X v10.8 (Mountain Lion), OS X v10.9 (Mavericks), OS X v10.10 (Yosemite) to the latest OS X El Capitan or MacOS Sierra   MacBook Models Repaired and Upgraded Apple Computer  –   Processor MacBook “Core Duo” 1.83 13″1.83 GHz Core Duo (T2400) MacBook “Core Duo” 2.0 13″ (White)2.0 GHz Core Duo (T2500) MacBook “Core Duo” 2.0 13″ (Black)2.0 GHz Core Duo (T2500) MacBook “Core 2 Duo” 1.83 13″1.83 GHz Core 2 Duo (T5600) MacBook “Core 2 Duo” 2.0 13″ (White/06)2.0 GHz Core 2 Duo (T7200) MacBook “Core 2 Duo” 2.0 13″ (Black)2.0 GHz Core 2 Duo (T7200) MacBook “Core 2 Duo” 2.0 13″ (White/07)2.0 GHz Core 2 Duo (T7200) […]

How to restrict an iPhone to phone-only use

How to give an iPhone to a child and restrict it ONLY to be used as a Phone (Disable Texting, E-mail, Apps and Internet Access) Many parents want to keep in touch with their children when out of the house and are supplying them with smart-phones (iPhone, Android, Samsung) in order to do so. However, having a smart-phones also gives unrestricted access to texting, E-Mails, Apps and unfiltered Internet Access, not a good thing for an impressionable child. There are two solutions to the problem.   Solution #1 – Non-Smart Phone Solution It is possible to still purchase non-smart phones such as the following “flip-phone“: However, many a “teen” or “tween” would probably be too embarrassed to let it be known to their peers that they were having to use 80’s tech. Plus you can still message (SMS) on one of these ancient flip-phones even though they don’t have the “Internet” and “Apps” Which brings us to a more elegant solution Solution #2 – Restrict the smart-phone to only be used for telephone calls. How to Restrict an iPhone or iPad There is a built-in feature on Apple iPhones and iPads (iOS) called Guided-Access and has been available for some time although most people would not know of its existence. You can also use this setting to restrict access to a single Application (App) on an iPad or iPhone, such as a Game or in this case, the Phone App.   You could also use this feature to restrict an iPhone or iPad to a single game (app) or letting someone use your phone to make an emergency call or any situation where you want to “lock” access to only one game or application and not give the user free-reign over the devices apps and data. How to restrict an iPhone to Phone use only 1. Setting up Guided Access for the first time This part is quite a few steps, but you only need to do this once. From then on the feature is turn on and off my means of a “triple-click” on the Home Button   2. First Time Setup.   Open Settings -> Accessibility 3. Select “Guided Access” 4. Turn “Guided Access” On Once switched “On” “Guided Access” Options appear as follows, not that you switch it on by hitting the “home” button three times (triple-click) and you can set a pass code to enable and disable the feature. You can even set a time limit for the access and restrict certain parts of the screen being accessed. Set a passcode of your choosing …preferably not the same one used to unlock the phone   It is now all set to use…. next time you triple-click the home button. Using Guided Access to restrict access to only one application Locate your desired Application on your iPhone or iPad, such as the Phone App Start the Application and hit the Home button three times (Triple-click), and see the Guided Access menu appear for the Game/Application …simply click on “Guided Access” and a tick appears next to the menu option. (You will see a brief message saying “Guided Access Started”) Now the phone is restricted to this one App and will remain so until you triple-click the home button, enter the passcode and click  “End” in the top-left of the Guided Access Screen to return the device to normal operations. You can find more information on the feature on the Apple site. iOS also has a feature called “Restrictions“which give Parental Control over a number of features and Apps but surprisingly still allows access to emails??? You can check the option out yourself by going to Setting >> General >> Restrictions and “Enable Restrictions” See the Apple page “How to use parental controls on your child’s iPhone, iPad, and iPod touch”   How to restrict an Android Phone to phone-only use If you would like any of these features to be implemented on a phone and cannot (or do not want) to do it yourself, bring it into our office and we will set it up for you for $78 incl GST. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Receptionist/Administrator Job – Subiaco, Perth, Western Australia

Receptionist/Administrator Job – Subiaco, Perth, Western Australia Full-Time/Part-Time/Job-Share The IT Guys are a young dynamic company providing IT Services and Computer Repair services based in Subiaco, WA. We deliver services and support onsite, at home or office to the public and to Small to Medium Sized companies with Apple, Windows or Hybrid environments. Our work also involves dealing with suppliers and vendors directly, in person, by phone and email .  Our busy company requires a trustworthy, highly efficient and organised individual/s with proven excellent reception and administrative skills to assist the growing team. We are looking for one or more persons to carry out the following duties and responsibilities on a full-time, part-time or job-share basis: Duties and Responsibilities Customer Related Meeting and greeting customers entering the office, logging incoming and outgoing repairs and goods, creating jobs, invoicing and taking payments. Answering telephone enquiries, job follow-ups and directing technical enquiries to the technical staff. Contacting customers with updates on work progress, answering queries and advising of repair quotes. NOTE: No technical expertise is required for this job. However, the ability to say robotically, “I am not sure what the problem is, but I will arrange to find out or have a technician contact you with further details” is a high requisite for this job. Vendor/Supplier Related Online and telephone ordering or re-ordering of new equipment and spare-parts as requested by technicians. Following up on orders, return of faulty goods and organising returns and replacement parts with vendors and suppliers. Liaising with vendor administrative and technical support. Collection of parts and supplies from local suppliers and vendors. Staff Scheduling and Co-ordinating Organising and scheduling on-site service call-outs for technical staff. Rescheduling and confirming appointments with technical staff and clients. Accounts Related Creating Invoices, processing payments. Basic book-keeping duties including reconciling orders and supplies against credit card payments on a weekly basis. Monthly corporate client invoicing and accounts receivable duties. The Ideal Candidate/s will be able to demonstrate the following: Excellent computer skills using outlook email, calendars, accounting sofware, Excel and web browsers. Professional phone manner and able to operate efficiently under pressure. Consistent delivery of friendly and professional customer service skills. Proficient organisational skills, able to multitask and prioritise work. Confidence to detect and deflect scammers and sales-reps. Able to think, act and learn fast as well as conduct research to improve knowledge and solve problems. Maturity to manage own time, lead by example, take responsibility for achievements and failures. Excellent written and verbal communication skills with strong attention to detail. Able to work independently and as part of a team. Assist team members as required. Have an enthusiastic and positive attitude. Professional personal presentation. Keen interest to constantly learn, keep up to date with technology and latest techniques, trends, software and support systems. Patience and empathy. Police Clearance if requested. Valid C Class drivers licence. Application Conditions*  Applicants must reside in Perth with current work visa or residency. Full CV required including previous work history, education, qualifications and hobbies. (PDF format) Covering letter addressed to ‘The Manager’ explaining why you feel you are suited to this job and reasons for leaving last/current position.  Your work hour preference. (PDF format) Applications by email only to jobs@itguyswa.com … Applications by post, calling or visiting the office will not be considered. * (Failure to meet application conditions will result in not making the shortlist.) Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to use Google Drive for FREE cloud storage and backup

Google Drive gives you 15 GB of FREE cloud data for storage or backup   First download and install Google Drive to your PC (or Mac) by searching on “Download google drive for PC” (or Mac) Click on “Accept and Install” and the download should begin. In some browsers you may have to double click the downloaded file while in other browsers the installation will start immediately. Confirm the installation and click “Close” Click on “Sign in Now” You will now be prompted to sign-into an existing Google Account or Create a new One. We chose to create a new account. Once created or you sign into an existing account you are taken through the setup steps (Part 1) You will see the Google Drive symbol appear in the bottom right of your screen, every time it shimmers, it is syncing Click on the Google Drive symbol to see the status of the drive including how much storage space you have left In explorer or file finder you will now see an item called “Google Drive” …. try dragging some items from “My Documents” into Google Drive folder. You will see the Google drive symbol in bottom right corner flash and say “Syncing 1 of x, 2 of x etc.. and finally Sync Complete. Click on the icon and show the google drive menu and click on “Visit Google Drive on the web” You will now see those same items in the cloud which are also in your Google Drive folder on your PC. Modify any item in the cloud or on your PC and it will automatically update in the other location. To ensure all your current and future documents get saved and backed up to the google cloud do the following: 1) “Move” the entire contents of “My Documents” , “My Pictures” and anything else you wish to backup to the cloud… move them to the “Google Drive” folder. You may want to create new folders within the Google Drive folder. 2) Open the products you regularly use such as “Word” and Excel and change the default file location to Google drive or one of the folders within Google Drive. Then in the future all new documents or spreadsheets will be automatically created in the Google Drive and synced to the cloud. If 15GB is not enough for your needs, you can purchase more. https://drive.google.com/settings/storage At the time of writing, purchases can be made for 100GB, 1TB, 2TB, 10TB, 20TB, 30TB of cloud storage starting at $2.49 per month. Backing up your Phone or Tablet using Google Drive You can also use your FREE or Paid Google Drive data allowance for backing up a phone or tablet. How Google Photos works with Google Drive Back up iPhone data with Google Drive Save, edit & share Microsoft Office files Use Google Drive with Yahoo Mail Manage your maps in Google Drive Manage & restore your device backups in Google Drive Google Drive works completely cross-platform on Android Phones and Tablets, Apple phones and computer and Windows Computers. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Creating an iCloud account or recovering a lost iCloud Password

All iPhone, iPad, Mac, Macbook users need an iCloud account We show you how to set one up or recover a lost password If you forgot your Apple ID or Password, click on the appropriate link. If you have never had an iCloud account, click on “Create a New Apple ID” This is the screen if you forget your password. You will be sent reset email link or possibly an SMS If you need to create an Apple ID, you will firstly be prompted for your date of birth Next your First and Last Name and more personal and security questions until your Apple ID registration is complete. When complete and signed in, click on iCloud and you will see the iCloud menu. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

On Site Computer Support Services – Perth

Emergency Onsite Computer & IT Support Services to Perth Metro Area for business customers or Managed Services IT Support Companies that require local representation. Does your Business or Client need a site visit or call out to attend a support problem that cannot be fixed remotely?   The IT Guys (WA) support a number of interstate and overseas Managed Services IT Support Companies and Corporate IT Departments by supplying on-site computer, network and server support technicians in the Perth Metro Area. Our qualified Microsoft/Apple Techs are available for site call out for you or your clients 24/7.   Upon accepting our prices and terms we will schedule a technician to attend the site. Once work is completed we will invoice you directly to your accounts department for payment by credit card or EFT within our payment terms.   We support Business IT & Computer Requirements as a support service or on a break-fix basis. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Repair (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) If you have a computer related issue in the first instance please either: Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Upgrades in Perth, Western Australia

Mac Upgrades available for iMac, Macbook, Mac Mini, Macbook Air and most Apple Mac Computers – Perth, Western Australia Most Mac Computers can be upgraded with more memory to make it run like a new model. Memory can be in the form of RAM or Storage Space such as HDD or SSD If your computer does not have a minimum of 4MB RAM memory that will need to be upgraded to run the latest operating systems such as Sierra and High Sierra but the biggest performance upgrade is to replace the standard Hard Disk (HDD) with a super fast Solid State Drive (SSD) Very old models may not be able to be upgraded to the latest Operating System but will still benefit from an increase in memory. Hard Disk Drives (HDD) over 4 years old should be replaced with another HDD or SSD. This alone will give a noticeable performance increase. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBooks or the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Most early Mac’s were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new Mac’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra and Mojave and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM Depending on the age of your Mac, you can upgrade RAM up to 32 GB but it varies per model. Another way of finding out the type of RAM your computer supports is the click on “About This Mac” -> “Memory” this will show the type of RAM installed and the number of RAM slots available. RAM for Mac’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your Mac will make your programs run faster, especially if you are running more than one application at a time. However it will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. To increase this speed, upgrade or add a SSD (Solid State Drive). Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac.

How to run Microsoft Windows 7, 8 or 10 on a Mac

Mac computers can run Mac OS or Microsoft Windows OS. iMac, Macbook, MacBook Pro, MacBook Air and Mac Mini can all run Mac OS AND Windows OS, so you can have the best of both world’s, however this is not possible on a Windows PC or Laptop. Mac computers are preconfigured with Mac OS (El Capitan, Sierra, High Sierra etc) but do not come with a Microsoft Windows licence. A genuine copy of Windows 7 Pro or higher is required. A Mac computer can run Microsoft Windows OS in two or more ways: Bootcamp – Bootcamp is a FREE built-in Apple Mac OS utility which allows the user to restart the mac in a choice of OS (Mac OS or Windows OS) Parallels – Is a paid third-party program which allows for both Mac OS and Windows OS to run simultaneously on the one computer, allowing the user to flick between Mac OS and Windows OS or display both on twin monitors at the same time. If you only need to run Windows OS on your Mac with an occasional use of Mac OS then Bootcamp may well be suitable, is FREE and has less demanding hardware requirements than the alternative. If you need to easily and quickly run programs on both OS and have sufficient RAM and disk space and are willing to pay the annual licence fee, then Parallels should be your choice. Bootcamp   Bootcamp can be setup in one of two ways, to always start in a particular OS or to give the optional choice on startup. Use Startup Disk preferences When you use Startup Disk preferences to select a startup disk, your Mac starts up from that disk until you choose a different one. Choose Apple () menu > System Preferences, then click Startup Disk. Click  and enter your administrator password. Select your startup disk, then restart your Mac. If you see a message that your security settings do not allow this Mac to use an external startup disk, check the External Boot setting in Startup Security Utility. Use Startup Manager When you use Startup Manager to select a startup disk, your Mac starts up from that disk once, then returns to using the disk selected in Startup Disk preferences. Hold down the Option key immediately after turning on or restarting your Mac. Release the Option key when you see the Startup Manager window. If your Mac is protected by a firmware password, you can release the key when you’re asked to enter the password. Select your startup disk, then click the arrow under its icon, or press Return. If you press and hold the Control key during this step, your selection is saved in Startup Disk preferences, so it persists until you change it.   Parallels Parallels allows you to run one or more instances of Windows OS (Windows 7, 8 or 10) in a Mac OS Window or full screen. Parallels can be licenced in a number of ways, but the “Home” version would be suitable for most non-corporate clients or individual users   A Mac with 8GB of RAM and an SSD drive is recommended but not essential.   Parallels can be run in a Mac OS window or Fullscreen.   Prices For installed prices of Bootcamp or Parallels with your own copy of Microsoft Windows or with us providing the licence, please contact us on support@itguyswa.com   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page