Computer Help & Support – Perth

Computer Help & Support to Perth, (WA) and Western Australia The IT Guys (WA) offer Computer Help and support services from our workshop, remote support or onsite support to Windows and Apple Computers and Networks with fully dual-qualified experts. We also offer a FREE Computer “Triage” Service to Australian Seniors and Pensioners (see below) We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Support (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) Business Computer Support (Callout and Workshop) To enquire about any of our support services click on any of the links above to make an enquiry or an appointment. If you have a simple one-off IT computer or IT related issue that requires resolving then you can simply do any of the following without any ongoing commitment: Call into our workshop in Subiaco and talk to a technician :opening-hours:or Call us on :phone: and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to helpdesk@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. We offer Workshop , Triage, Testing & Assessing and Repairs, Testing and Assessing, Remote Support, Onsite Support and Call Outs :jk:

How to check Mac, iMac, Mini or MacBook for MacOS Updates

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (MacOS) and Apps updated to avoid security and compatibility issues with Apple Devices and Apple computers. Updating the MacOS operating system fixes many common issues on iMac’s, Macbooks and Mac mini’s Backup before Updating Updates can corrupt your data so it is vital you backup your data before attempting any upgrade. See the following guides. How to backup an iMac How to backup a MacBook Air or MacBook Pro How to backup a Mac Mini How to check for MacOS/OSx updates – using “About This Mac” or “System Preferences” About This Mac System Preferences 1. About This Mac The easiest one by far is by clicking on the black Apple icon in the top left of any Mac and then selecting “About This Mac” This will take you to the “App Store” where available updates (if any) will be shown to you. If updates are available, you should see an image similar to the following 2. System Preferences Or by going through “System Preferences” And selecting “App Store” App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Big Sur, Catalina, Mojave or High Sierra Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads.   If you need assistance in checking the above and performing the updates, give us a call on :phone: and make an appointment to come and see us. Prices for our Mac OS health-check and backup service for Apple devices starts at :30m: for a 30 minute session.   :jk:  

How to backup a Windows 10 computer

How to backup a Windows 10 computer? If your computer, laptop or device is not made by Apple it is probably using Microsoft Windows and more than likely Windows 10. If so, good news!! There is a very easy built-in, FREE, way of backing up your essential data such as Documents, Photos and Music. If yours computer, laptop or device is made by Apple, click here for information on backing up data. How to backup a Windows 10 Computer, Laptop or device? In fact there are two built-in ways of backing up your data when using Windows. One is free the other requires the purchase of an external backup device. Windows 10 Backup – Option 1 – OneDrive Cloud Backup Just like Apple iCloud, Microsoft offer 5GB of Free cloud backup to all Windows 10 users via OneDrive. If you are also an Office 365 user (Home, Family or Personal) your allowance goes up to 1,000GB (1TB). Office 2019 users only get the free 5GB of storage unless they wish to purchase OneDrive Standalone 100GB option for $3 per month (Residential users) or OneDrive for Business (Plan 1 or 2) for Business users. For full details and troubleshooting, click here further details regarding OneDrive can be found here. It could be that you are already backing up your files to OneDrive. This would have happened if during Windows 10 setup, you chose the  “Back up your files with OneDrive” option. What you DO NOT want to backup to OneDrive is your Outlook mail file (.pst) as this can corrupt the file and cause other complications. You may need to move the location of your mail file out of the OneDrive directory. See this article for details on how to move your Outlook data file. Windows 10 Backup – Option 2 – External or Flashdrive Backup How to use Microsoft’s default program to backup to an external device or hard drive   Is my computer running Windows 10 or an older version of Windows? What version of Windows do I have? What should I do if my version of Windows is not Windows 10? Windows 7, Office 2010 & Server 2008 reached end-of-support Jan 2020 Why should I backup my data? Computers, Laptops and Devices (Tablets etc) can often die or become unresponsive suddenly. However, the data on the device is often safe but depending on the type of device, the data is not always easily accessible. Data is stored on a “Hard-Drive” or “Solid State Drive” internally. If the casing of the computer or device is easily opened, the drive can usually be accessed and the data transferred or saved elsewhere. However, as computers and devices become lighter and thinner, the method of construction often means that components such as data-drives are glued-in, with no means of opening or retrieving data. Some devices such as tablets often do not have any external port to connect to an external drive so the only form of backup available is often “cloud-backup”. Examples of this would be the following Microsoft Surface Computers iPads Windows Tablets If something goes wrong with any computer or device and the device is still in warranty, the manufacturer will require the device to be shipped back to them. Although they may repair/replace the damaged or faulty parts, they will not take responsibility to recover your data. Your Data is LOST …. unless you have a backup. We hope the above guides have given you enough information to setup data backup of your devices. If you need any assistance, please contact us as detailed below and we will assist where we can. :jk:

Hackers Breach Thousands of Microsoft Customers Around the World

March 2021 – Hackers Breach Thousands of Microsoft Customers Around the World Firstly the good news. If you are a client of the IT Guys (WA) or Hydrid ICT and we provide you with email support services, then you are probably safe. All Hybrid ICT & The IT Guys (WA) clients are setup on Microsoft “Hosted” Exchange. The mail servers are cloud-based and hosted by Microsoft themselves. Microsoft recently confirmed that customers using its cloud-based email system  (Hosted Exchange) are not affected. However, if your company or e-mail provider runs an “old” or “unsupported” version of Microsoft Exchange Server, then you/they could be in trouble. Many of the latest batch of hack victims are small-to medium-sized business and local government agencies according to the reference Bloomberg article. Organizations that could be most impacted are those that have an email server that’s running the vulnerable software and exposed directly to the internet, a risky setup that larger ones usually avoid. How can I determine if I am using Microsoft “Hosted” Exchange or an older version of exchange? Step 1 Make sure Outlook is running, then locate the Outlook icon by clicking the “^” (hidden icon) symbol. Step 2 Hold the “Ctrl” key down and with the mouse right-click over the Outlook symbol and select “Connection Status” Step 3 In the new window that appears called “Outlook Connection Status”, under “Server Name” if this contains “office365.com” then you are using Microsoft Hosted Exchange. If something different is displayed, send us a screen shot and we can help you determine what kind of mail server you are connected to. Further Reading https://support.microsoft.com/en-us/office/determine-the-version-of-microsoft-exchange-server-my-account-connects-to-d427465a-ce3b-42bd-9d83-c7d893d5d334 Exchange 2019, 2016 , 2013 and 2010 Security Updates for March 2021 Which Exchange version am I using? HYBRID ICT are a Microsoft Silver Small and Mid-market Cloud Solutions Partner and Apple Consultant Network Partner :jk:

Getting a new phone? Read this first

Getting a New Phone? Google/Microsoft Authenticator? Read this first. Before you setup your shiny new smartphone and give away/scrap the old one, there is something you need to consider. Two things in fact. 2FA, 2-Factor-Authentication especially if you use Google Authenticator or Microsoft Authenticator (who call it MFA or Multi-Factor-Authentication) to securely login to your accounts. Google Authenticator and Microsoft Authenticator apps do not automatically transfer the sites that you use to securely login to banking, mail and other secure sites. There is a procedure to go through and it is not that straight forward and they all involve backing up and recovering the information BEFORE turning off your old phone. Google Authenticator For Android Phones https://support.google.com/accounts/answer/1066447?hl=en For iPhones https://appleinsider.com/articles/19/09/20/how-to-move-google-authenticator-to-your-new-iphone   Microsoft Authenticator https://docs.microsoft.com/en-au/azure/active-directory/user-help/user-help-auth-app-backup-recovery   If you cannot work it out yourself and you need some guidance, contact us a helpdesk@itguyswa.com.au and make an appoitment to come in with both your new and old phone and we can walk you through it. A 30 minute sessions costs only :30m: :jk:

Double iMac experience with Dell High Definition Dell Monitors

Extend Apple 21″ iMac Double the viewing area of your 21″ iMac with this 21.5IN E2220H Dell MONITOR (16:9) A$236   Extend Laptop, Macbook Air, MacBook Pro   Extend Apple 27″ iMac Add multiple Dell infinity-edge monitors to create a video wall The IT Guys recommend Dell 24 UltraSharp Monitor: U2415 that takes your view to the edge with 45% less black borders than Dell’s previous 23.8” monitor. The It Guys supply these for A$397 (inc GST) each The InfinityEdge range can also be supplied in the following 19″, 21″, 27″ 32″ and larger For larger monitors up to 55″ please request a quote by emailing us at :e-mail:   Required Display Cables And to connect your Apple computer to Dell Monitors you will need one of two cables. Mini Display Port to HDMI USB-C to HDMI The IT Guys can also supply these, please let us know the Apple model so we an ensure the correct one.   :jk:      

Boost office productivity. Give your staff dual monitors

Ask anyone who uses two computer monitors with a PC and they will tell you they’ve never been so productive. It’s true, not having to swap screens between your email client and a web browser saves so much time and is less fatiguing. Try it for yourself. These ergonomic monitor-stands from Dell can be used with most monitors up to 24″ and are height and angle adjustable. Dell’s dual monitor-stands (as detailed above) can be supplied for A$335 (inc GST) each. Extend Apple 21″ iMac Double the viewing area of your 21″ iMac with this 21.5IN E2220H Dell MONITOR (16:9) A$236   Extend Laptop, Macbook Air, MacBook Pro   Extend Apple 27″ iMac Dell Optiplex 7470 All-in-one (from $1,639 inc GST) Add multiple Dell infinity-edge monitors to create a video wall The IT Guys recommend The Dell UltraSharp 24 InfinityEdge Monitor (U2417H) that takes your view to the edge with 45% less black borders than Dell’s previous 23.8” monitor. Please call :telephone: for current pricing or email for prices on these orlarger monitors up to 48″ Business PC’s over 3 years old? Replace with Dell Optiplex   :jk:      

Beat the boredom. How to watch BBC, ITV, Netflix USA in Australia during lockdown

Run out of things to watch on Australian Netflix, Prime, Foxtel, ABC, SBS, 7,9 & 10? Even before my coronavirus-self-isolation it was increasingly difficult to find new programs to watch in Australia (especially if your looking for something humorous and light-hearted) Yet the content does exist…. if you live in the UK or Ireland, even the US. There is an endless supply of TV content you can watch from the UK and the US, as long as you can get past the geo-restrictions. “What are geo-restictions?” – Due to international copyright laws, some TV content is only allowed to be viewed in certain countries. It is “geo-restricted“. If it is detected that you are trying to view content from a country outside of a geo-restriction … ie an Australian user trying to view British Programs, your attempts will be blocked. This is done because each computer has an invisible “IP Address” which gives out the country and sometimes the city that you or your ISP (Internet-Service-Provider ie Telstra, iiNet, Optus etc.) are located, making it easy to geo-restrict access. A ludicrous law in this day of global-consumption but until the entertainment industries gets over itself, Australia will continue to be a backwater in terms of what-we-get-to-see and when-we-get-to-see-it because of geo-restrictions. You may have experienced such censorship yourself while trying to access SBS or ABC iView from your hotel in Bali, Hong Kong or Thailand with images such as these. Access to overseas TV content (or Australian content while overseas) is available by using a VPN (Virtual-Private-Network) A VPN, or virtual private network, is a secure tunnel between your device and the internet. VPNs are used to protect your online traffic from snooping, interference, and censorship. A typical use of a VPN is to provide secure internet access between company servers and home computers using Microsoft RDC (Remote Desktop Connection) VPN’s can also act as a proxy, allowing you to mask or change your location and surf the web anonymously from wherever you want. In this way it is used to fool the source of a website or content streamer into believing the source user is from another IP address, one already located close-by or at least in the same country. In this way, content that would normally be inaccessible to users outside of that country becomes available because the source website believes it is being accessed from within that country. Effective VPN clients are NOT Free but not that expensive either. There are a number of companies that advertise FREE VPN’s and some work for a limited time, but they are all trying to sell you their paid VPN service. Rather than struggle with Free VPN services and browser add-ins such a Hola, we recommend purchasing a tried-and-test VPN client VPN Guru lists it’s top 6 VPN clients as Express VPN, NordVPN, UltraVPN, SurfShark, Cyber Ghost, SafeVPN and Privacy Web Going with #1 choice, We tried and tested Express VPN One Express VPN licence allows you to install the client on up to 5 devices be that Windows, MacOS, iOS. We installed on an iPad and a Mac computer and both worked very well, with one or two caveats Downloading the ExpressVPN desktop app To get started, go to ExpressVPN.com and select the Get Started option at the top. A single ExpressVPN subscription comes with easy-to-use apps for every device you own. Mac, Windows, Android, iOS, Linux, routers etc Pick the plan you want, add your email, and enter payment details. Note that ExpressVPN offers a 30-day money back satisfaction guarantee. If applying via the Apple App store or Google Play, you may also get a 7 day free-trial. Click Join Now. Next, choose a password or accept the one generated for you. (Be sure your password includes a few extra characters, numbers, and plenty of characters in upper and lowercase.) You will then receive an activation code. Keep this in a secret place – meaning, not on a sticky note on your desktop. Installing ExpressVPN on desktop Installing ExpressVPN is easy on a desktop or laptop – although there are a few extra steps compared to the mobile client. For the desktop, download the client and install it. The good thing about a client like ExpressVPN is that it is remarkably easy to install and configure. You’ve actually already done the hardest steps – choosing your plan and adding payment details. With the client, sign-in using the account you just created. Enter your activation code. Decide if you want to launch a startup and if you want to send a crash report and other data to improve the product. Your next step is the most important one of all – selecting the location of the server. If you wish to access TV channels in the UK, choose a UK server, if US channels, choose a US server etc. Click the big power icon to connect. This will make your Internet connection secure. Once you connect with ExpressVPN, the app will run in the background and there’s nothing more to do to use the VPN, although you can configure features and change settings. You may notice a decrease in Internet speed while the VPN is switched on, so it maybe recommended to only have it switched on while requiring it. However, if you are using the VPN simply to make your connections secure, choose the home location closest to you. Downloading the ExpressVPN mobile app Like any good service, ExpressVPN is available both on Apple iOS and Android – in fact, it tops our list of the best Android VPN apps – and the client works like any other app. With the mobile app, you have the choice to start a seven-day trial. You can find it at the App Store or Play Store, or you can simply visit the ExpressVPN website to look for the mobile install. Once you find the app, verify that the logo matches what you see on the ExpressVPN site (a V logo with wings). This is important […]

Computer Repairs

Computer Repairs Perth- The IT Guys are your one-stop IT/Computer Repairs and Solutions company.   Wether you are an individual or a business, we can supply, manage, repair, upgrade and replace all your computer equipment and software. We have experience with Microsoft Windows, Apple Macintosh, computers, servers, networks, equipment and peripherals. Click on any of the following for further information: Computer and Equipment Repair and Troubleshooting Windows Laptop Repairs Cracked Laptop Screen Repairs Laptop Power Supply Replacement Mac Repairs – Apple Macintosh Repairs Mac Mini Repairs – Apple Mac Mini Repairs iMac Repairs – Apple iMac Repairs MacBook Air Repairs – Apple MacBook Air Repairs MacBook Pro Repairs – Apple MacBook Pro Repairs MacBook Repairs – Apple MacBook Repairs Macbook – Water Damage Repairs Computer Upgrades Windows PC Upgrades Windows Laptop Upgrades Mac Upgrades – Apple Macintosh Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades iMac Upgrades – Apple iMac Upgrades Mac Mini Upgrades – Apple Mac Mini Upgrades When your old computer or IT equipment stops behaving itself, slows down or becomes unresponsive, then it may need to be repaired, upgraded or replaced. In order to ascertain your options, we first need to test and assesses the equipment, software or device. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only :assess-fee: (providing you can bring the device to our workshop). We can come out to your premises, but we prefer to save you money by having you bring the problem to our workshop. Please contact us on the number below to discus your options. :jk:

Running Windows on a Mac?

Running Windows on a Mac? Upgraded to Windows 10 yet? Time is running out. If you run Windows 7 on any Mac, you are going to have to upgrade to Windows 10 before January when updates and support ends for Windows 7. Running Windows 10 on older Macs using Parallels may still be possible but using MacOS Bootcamp on older Macs not mentioned below will not be able to make the upgrade which means upgrading your Mac or buying a Windows computer. MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 iMac now has a Windows rival If you run Microsoft Windows on an iMac because of the All-in-One, sleek and stylish design there are now a range of DELL AIO computers that rival iMac, at a fraction of the cost of a new iMac Model 21″ Screen 24″ Screen 27″ Screen Apple iMac $1699 – $2299 N/A $2799 – $7299 Dell OptiPlex 7770 N/A $1651 – $1801 $2169 – $3289 :jk:

How to use Google Drive for FREE cloud storage and backup

Google Drive gives you 15 GB of FREE cloud data for storage or backup Google Drive includes 15GB of FREE cloud backup or data storage. If you need more storage you can purchase from Google here. Apple iCloud Drive gives 5GB Free storgae and more can be purchased also. But if you have an Office 365 Account you get 1TB (1,000 GB) for FREE if you have an Office 365 Personal, Office 365 Home or 365 Business. However, if you wish to use Google Drive First download and install Google Drive to your PC (or Mac) by searching on “Download google drive for PC” (or Mac) Click on “Accept and Install” and the download should begin. In some browsers you may have to double click the downloaded file while in other browsers the installation will start immediately. Confirm the installation and click “Close” Click on “Sign in Now” You will now be prompted to sign-into an existing Google Account or Create a new One. We chose to create a new account. Once created or you sign into an existing account you are taken through the setup steps (Part 1) You will see the Google Drive symbol appear in the bottom right of your screen, every time it shimmers, it is syncing Click on the Google Drive symbol to see the status of the drive including how much storage space you have left In explorer or file finder you will now see an item called “Google Drive” …. try dragging some items from “My Documents” into Google Drive folder. You will see the Google drive symbol in bottom right corner flash and say “Syncing 1 of x, 2 of x etc.. and finally Sync Complete. Click on the icon and show the google drive menu and click on “Visit Google Drive on the web” You will now see those same items in the cloud which are also in your Google Drive folder on your PC. Modify any item in the cloud or on your PC and it will automatically update in the other location. To ensure all your current and future documents get saved and backed up to the google cloud do the following: 1) “Move” the entire contents of “My Documents” , “My Pictures” and anything else you wish to backup to the cloud… move them to the “Google Drive” folder. You may want to create new folders within the Google Drive folder. 2) Open the products you regularly use such as “Word” and Excel and change the default file location to Google drive or one of the folders within Google Drive. Then in the future all new documents or spreadsheets will be automatically created in the Google Drive and synced to the cloud. If 15GB is not enough for your needs, you can purchase more. https://drive.google.com/settings/storage At the time of writing, purchases can be made for 100GB, 1TB, 2TB, 10TB, 20TB, 30TB of cloud storage starting at $2.49 per month. Backing up your Phone or Tablet using Google Drive You can also use your FREE or Paid Google Drive data allowance for backing up a phone or tablet. How Google Photos works with Google Drive Back up iPhone data with Google Drive Save, edit & share Microsoft Office files Use Google Drive with Yahoo Mail Manage your maps in Google Drive Manage & restore your device backups in Google Drive Google Drive works completely cross-platform on Android Phones and Tablets, Apple phones and computer and Windows Computers. :jk:

Mac Upgrades in Perth, Western Australia

Mac Upgrades available for iMac, Macbook, Mac Mini, Macbook Air and most Apple Mac Computers – Perth, Western Australia Most Mac Computers can be upgraded with more memory to make it run like a new model. Memory can be in the form of RAM or Storage Space such as HDD or SSD If your computer does not have a minimum of 4MB RAM memory that will need to be upgraded to run the latest operating systems such as Catalina or Big Sur but the biggest performance upgrade is to replace the standard Hard Disk (HDD) with a super fast Solid State Drive (SSD) Very old models may not be able to be upgraded to the latest macOS but will still benefit from an increase in memory. Hard Disk Drives (HDD) over 4 years old should be replaced with another HDD or SSD. This alone will give a noticeable performance increase. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBooks or the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Most early Mac’s were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new Mac’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as Big Sur or Catalina and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM memory Depending on the age of your Mac, you can upgrade RAM up to 32 GB but it varies per model. Another way of finding out the type of RAM your computer supports is the click on “About This Mac” -> “Memory“ this will show the type of RAM installed and the number of RAM slots available. RAM for Mac’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your Mac will make your programs run faster, especially if you are running more than one application at a time. However it will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. To increase this speed, upgrade or add a SSD (Solid State Drive). Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac. :jk: