Copper Disconnection Dates – WA Suburbs – 16th January 2020

WA Suburbs that will have their copper telephone lines (Landlines and ADSL) disconnected on January 16th 2020 If you live in any of the following WA suburbs and have not switched to NBN or an NBN-Alternative by 16th Jan 2020 you will find your telephone and ADSL Internet disconnected Applecross, Armadale, Atwell, Aubin Grove, Australind, Bandy Creek, Banjup, Banksia Grove, Baynton, Bedford, Beeliar, Bellevue, Beresford, Boya, Brockman, Brookdale, Brown Range, Bullsbrook, Busselton, Byford, Camillo, Carabooda, Carey Park, Carnarvon, Castletown, Chadwick, Champion Lakes, Cloverdale, Cockburn Central, Como, Coogee, Cottesloe, Darch, Darling Downs, Darlington, Dawesville, Deepdale, Denham, Dudley Park, Dunsborough, East Bunbury, East Carnarvon, Edgewater, Esperance, Forrestdale, Gap Ridge, Green Head, Greenmount, Greys Plain, Hamilton Hill, Haynes, Helena Valley, Henderson, Hilbert, Hilton, Inglewood, Jandakot, Joondalup, Katanning, Kelmscott, Kewdale, Kingsford, Koongamia, Lancelin, Landsdale, Lange, Leda, Ledge Point, Leeman, Leschenault, Lockyer, Mandurah, Mariginiup, Marybrook, Maylands, Milpara, Morgantown, Mosman Park, Mount Lawley, Mount Melville, Mount Richon, Munster, Orana, Paraburdoo, Peppermint Grove, Quindalup, Riverton, Rockingham, Seville Grove, South Carnarvon, South Perth, South Lake, Spearwood, Spencer Park, Success, Swan View, Utakarra, Victoria Park, Wagin, Walmsley, Wannanup, Wanneroo, Wattleup, Wellard, Willetton, Wongan Hills, Wonthella, Woorree, Wungong, Yakamia, Yanchep, Yangebup The IT Guys can help. Give us a call. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: Applecross, Armadale, Atwell, Aubin Grove, Australind, Bandy Creek, Banjup, Banksia Grove, Baynton, Bedford, Beeliar, Bellevue, Beresford, Boya, Brockman, Brookdale, Brown Range, Bullsbrook, Busselton, Byford, Camillo, Carabooda, Carey Park, Carnarvon, Castletown, Chadwick, Champion Lakes, Cloverdale, Cockburn Central, Como, Coogee(Wa), cottesloe, Darch, Darling Downs, Darlington, Dawesville, Deepdale, Denham, Dudley Park, Dunsborough, East Bunbury, East Carnarvon, Edgewater, Esperance, Forrestdale, Gap Ridge, Green Head, Greenmount, Greys Plain, Hamilton Hill, Haynes, Helena Valley, Henderson, Hilbert, Hilton, Inglewood, Jandakot, Joondalup, Katanning, Kelmscott, Kewdale, Kingsford, Koongamia, Lancelin, Landsdale, Lange, Leda, Ledge Point, Leeman, Leschenault, Lockyer, Mandurah, Mariginiup, Marybrook, Maylands, Milpara, Morgantown, Mosman Park, Mount Lawley, Mount Melville, Mount Richon, Munster, Orana, Paraburdoo, Peppermint Grove, Quindalup, Riverton, Rockingham, Seville Grove, South Carnarvon, South Perth, SouthLake, Spearwood, Spencer Park, Success, Swan View, Utakarra, Victoria Park, Wagin, Walmsley, Wannanup, Wanneroo, Wattleup, Wellard, Willetton, Wongan Hills, Wonthella, Woorree, Wungong, Yakamia, Yanchep, Yangebup

TV Streaming Alternatives in Australia

Confused about the abundance of TV streaming services available in Australia in 2020? You are not alone…. much has changed since we published the original article back in 2016 Some companies have folded while others have emerged, TV services such as streaming, now come in a variety of choices, some Free and others paid. Some services requiring a special “box” for recording programs (Foxtel IQ, FetchTV) but with the majority of services are available to “stream” using an “App” on most Smart-TV’s or Desktop-Box units. Quick FAQ Confused by the “jargon” regarding “streaming”, “on-demand” TV etc. here is a quick idiots-guide or FAQ (Frequently-Asked-Questions) Free-To-Air (Terrestrial) TV – Australia There are more than two-dozen Free to Air channels in Australia (also known as Free View) including the five major channels presented below, ABC, SBS, Seven, Nine and Ten and are often referred to a “Terrestrial” channels and in most cases still need a TV Aerial to receive. Gone are the days of only 5 Terrestrial channels to choose from, there are now more than twenty four including ABC HD, ABC Comedy, SBS HD, SBS World Movies, Seven HD, Seven 2, Seven Mate, 10 HD, 10 Bold, 9 HD, 9 Go, 9 Gem to name but a few. All Free-To-Air and all available on older traditional and newer Smart-TV’s Being Free-to-air you have to watch each program when it is being aired, unless you have a recording-device such as Foxtel IQ or FetchTV. Very useful if you want to watch sports that are only available on Free-to-air TV but of little use otherwise considering the options and choices. Smart-TV v Dumb-TV What is a Smart-TV? (AKA a “Connected TV“) All newer TV’s (no more than 10 years old) are usually classified as Smart-TV‘s. A Smart TV is a television that has built-in Internet access, either by a direct, wired Ethernet connection or built-in Wi-Fi and can: Stream media from your computer to your TV over your home network. Connect wirelessly using Wi-Fi Direct, where the device makes a one-to-one network connection so you can watch whatever is playing on your smartphone while it remains in your pocket. Use apps like Netflix, Stan, ABC iView etc to download to your smart TV, so you can watch online content without purchasing an additional device such as Apple TV, a games console or Blu-ray player. If you’re a Netflix watcher, check to see if there’s a dedicated Netflix button on the remote as this will allow you to jump straight to your saved shows. Automatically apply security and system updates to improve the TV’s features and performance. A dumb-TV, has none of the above but can often be turned into a Smart-TV by adding an external device (set-top box) such as Apple TV, Google Chromecast, Telstra TV, Fetch TV, Foxtel Now Box, Amazon Fire TV Stick or gaming consoles such as Xbox and PlayStation. Streaming v Catchup v On-Demand With Free to Air TV, you have to watch TV programs and movies when they are bein g broadcast, or you can record them for future viewing with a recording device (see above) but if a particular movie or TV program isn’t showing or available on Free to Air TV you have a number of choices to find and watch that show or movie, some also FREE but the majority are PAID services. What is a “Streaming Service”? “Streaming” a TV program or Movie means you are watching the program as it is being downloaded to your TV or device from the Internet in real-time. As long as your Internet Service is quick enough, you should not see any delay, freezing (or lagging) of the picture. This means you do not have to wait for something to completely download before you watch it and your TV is not going to fill up or run out of storage space. Streaming is used by services such as ABC iView, SBS Catchup, Netflix, Hulu, Stan, Amazon Prime Video etc. All you need is a Smart TV or set-top box with an Internet connection with a download speed of 3mbps or better. What are “Catchup” or “On-Demand” Programs “Catchup” is a phrase used by Foxtel where programs and movies not currently being shown on Foxtel, can be downloaded using a Foxtel IQ box with an Internet Connection. Older iQ boxes were not internet-enabled and if you wish to utilise this Foxtel feature, you may have to upgrade your IQ box. This is essentially the same as “streaming” Set-Top boxes such as Telstra TV and Apple TV may offer “on-demand” services where movies and TV shows can be purchased individually, on-demand. Telstra offer Telstra TV Box Office (formerly Bigpond Movies) where the latest movies can be purchased or rented and charged to a Telstra account. Apple TV and Apple devices similarly allow the purchase or rental of shows using an Apple iTunes account. Using a Chromecast media streamer you can also purchase programs through Google Play Movies & TV in a similar fashion to Apple TV and Telstra TV What is a Smart-TV App? In addition to viewing Free to Air Programs on a Smart-TV, they also come with built in “Apps” or “Programs” that allow access to streaming and on-demand services as detailed above. Popular Apps such as “Netflix” and Amazon “Prime-TV” may also have their own dedicated buttons on the TV remote control but by going through the “Apps” section of your TV you will also find Apps for ABC iView, SBS On-demand, Stan, Apple TV, Telstra movies etc. Because your Smart TV is connected to the Internet, it should be constantly “upgrading” itself with the latest Apps, so over time you may see the available Apps increase as new services (such as Disney+) are introduced. How do I connect my TV to the Internet? A smart-TV depends on an Internet Connection. Most Smart-TV’s and Set-Top Boxes can connect via a “wired” (Ethernet cable) or wire-less (Wi-Fi) connection. A wired connection is always going to be the ultimate option as […]

What is a “SMART TV” and do I need one?

What is a smart TV? What is a Smart-TV? (AKA a “Connected TV“) All newer TV’s (no more than 10 years old) are usually classified as Smart-TV‘s. A Smart TV is a television that has built-in Internet access, either by a direct, wired Ethernet connection or built-in Wi-Fi and can: Stream media from your computer to your TV over your home network. Connect wirelessly using Wi-Fi Direct, where the device makes a one-to-one network connection so you can watch whatever is playing on your smartphone while it remains in your pocket. Use apps like Netflix, Stan, ABC iView etc to download to your smart TV, so you can watch online content without purchasing an additional device such as Apple TV, a games console or Blu-ray player. If you’re a Netflix watcher, check to see if there’s a dedicated Netflix button on the remote as this will allow you to jump straight to your saved shows. Automatically apply security and system updates to improve the TV’s features and performance. Purchase a NEW Smart-TV here, prices start around $200  A dumb-TV, has none of the above but can often be turned into a Smart-TV by adding an external device (set-top box) such as Apple TV, Google Chromecast, Roku streaming Stick, Telstra TV, Fetch TV, Foxtel Now Box, Amazon Fire Stick or gaming consoles such as Xbox and PlayStation. See also TV STREAMING ALTERNATIVES IN AUSTRALIA What is a Smart-TV App? In addition to viewing Free to Air Programs on a Smart-TV, they also come with built in “Apps” or “Programs” that allow access to streaming and on-demand services as detailed above. Popular Apps such as “Netflix” and Amazon “Prime-TV” may also have their own dedicated buttons on the TV remote control but by going through the “Apps” section of your TV you will also find Apps for ABC iView, SBS On-demand, Stan, Apple TV, Telstra movies etc. Because your Smart TV is connected to the Internet, it should be constantly “upgrading” itself with the latest Apps, so over time you may see the available Apps increase as new services (such as Disney Plus) are introduced. How do I connect my TV to the Internet? A smart-TV depends on an Internet Connection. Most Smart-TV’s and Set-Top Boxes can connect via a “wired” (Ethernet cable) or wire-less (Wi-Fi) connection. A wired connection is always going to be the ultimate option as it delivers the fastest internet connection. However, this would mean having a hard-wired connection into the back of the TV from a nearby Ethernet connection on the wall. Connecting a TV to the Internet via Wi-Fi provides a much more flexible option, allowing you to situate your TV anywhere in the home. However, this means that the Wi-Fi signal at the TV’s location must be fast enough as to not cause “lagging” of the picture. If the WI Fi signal at your TV is causing you problems, The IT Guys can assist in troubleshooting and fixing the problem (see below) Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: Apple TV, connected TVs, Foxtel, HBO, hybrid TV, LG, netflix, samsung, smart tv

Computer Repairs

Computer Repairs in Perth? – The IT Guys are your one-stop IT/Computer Solutions company.   Wether you are an individual or a business, we can supply, manage, repair, upgrade and replace all your computer equipment and software. We have experience with Microsoft Windows, Apple Macintosh or Linux based systems, computers, servers, networks, equipment and peripherals. Click on any of the following for further information: Computer Equipment Supply New Windows Computer, PC or Laptop NEW Microsoft Surface Pro, Surface Go, Surface Studio, Surface Laptop and Surface Book NEW Windows Laptop or Notebook NEW Windows PC or Computer NEW Windows, Apple or Linux Servers NEW Printer, Scanner, Network and Backup Equipment NEW Smart TV’s NEW TV Sound Bars and Speakers Refurbished Computers and Smart Phones Macbooks and Macbook Air – Purchase 2nd-hand and refurbished Apple iPhones – Purchase 2nd-hand and refurbished Samsung & Android Phones – Purchase 2nd-hand and refurbished Computer and Equipment Repair and Troubleshooting Windows Laptop Repairs Cracked Laptop Screen Repairs Laptop Power Supply Replacement Mac Repairs – Apple Macintosh Repairs Mac Mini Repairs – Apple Mac Mini Repairs iMac Repairs – Apple iMac Repairs MacBook Air Repairs – Apple MacBook Air Repairs Macbook Battery Replacement Service – Perth Region MacBook Pro Repairs – Apple MacBook Pro Repairs MacBook Repairs – Apple MacBook Repairs Macbook – Water Damage Repairs Computer Upgrades Windows PC Upgrades Windows Laptop Upgrades Mac Upgrades – Apple Macintosh Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades iMac Upgrades – Apple iMac Upgrades Mac Mini Upgrades – Apple Mac Mini Upgrades When your old computer or IT equipment stops behaving itself, slows down or becomes unresponsive, then it may need to be repaired, upgraded or replaced. In order to ascertain your options, we first need to test and assesses the equipment, software or device. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only $66 (providing you can bring the device to our workshop). We can come out to your premises, but we prefer to save you money by having you bring the problem to our workshop. Please contact us on the number below to discus your options. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: android, apple imac upgrade, apple mac, Apple Macintosh, backup, business, computer repairs, computer upgrade, fix, iMac, iMac Repairs, iMac upgrade, iMac Upgrades, internet, iphone, laptop, laptop screen repairs, Linux Server, Mac Mini, mac mini repair, mac mini upgrade, macbook, Macbook air, Macbook Air Repairs, macbook air upgrade, Macbook Pro, Macbook Pro Repairs, macbook Pro Upgrade, Macbook Pro Upgrades, Macbook Upgrades, macintosh, microsoft, Microsoft surface, Microsoft Windows, perth, printer, servers, smart tv, troubleshooting, water damage, windows

Running Windows on a Mac?

Running Windows on a Mac? Upgraded to Windows 10 yet? Time is running out. If you run Windows 7 on any Mac, you are going to have to upgrade to Windows 10 before January when updates and support ends for Windows 7. Running Windows 10 on older Macs using Parallels may still be possible but using MacOS Bootcamp on older Macs not mentioned below will not be able to make the upgrade which means upgrading your Mac or buying a Windows computer. MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 iMac now has a Windows rival If you run Microsoft Windows on an iMac because of the All-in-One, sleek and stylish design there are now a range of DELL AIO computers that rival iMac, at a fraction of the cost of a new iMac Model 21″ Screen 24″ Screen 27″ Screen Apple iMac $1699 – $2299 N/A $2799 – $7299 Dell OptiPlex 7770 N/A $1651 – $1801 $2169 – $3289 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: bootcamp, dell, iMac, macbook, optiplex, parallels, windows 10, windows 7

MacOS Catalina 10.15.1 – Looking Good. OK to Upgrade (Nov 2019)

In Oct 2019 our repair shop was full of Apple iMac and MacBooks rendered unusable after upgrading to MacOS Catalina 10.15. However, with the release of 10.15.1 those issues appear to have been fixed. MacOS 10.15 can only be installed on the following: MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 or later DO NOT ATTEMPT TO INSTALL CATALINA ON OLDER MODELS – YOU WILL BREAK THE COMPUTER We strongly advise you to be wary of upgrading to any new MacOS. Make a full time-machine backup before proceeding. Is your Mac older than 4 years? If your computer is more than 4 years old and its never had it’s Hard Disk replaced, installing a new OS is usually the time that the HDD gives up the ghost and fails….. mid-install. We hope you took a full Time-Machine backup before you tried the upgrade. If not, you are risking losing your data. Office 2011 may not work in Catalina Catalina no longer supports 32 bit apps? You may well be surprised to find out that Office 2011 and many older printer drivers could well be 32 bit versions from way back. Its not the end of the world but you may not be able to find 64 bit versions of your printer driver, printer utility or even Office 2011. Something to bear in mind. Do you do Audio mixing? Many Audio mixing programs, Apps and add-ons were written in 32 bit and may not be available in 64 bit format. How to check if you have any 32 bit apps/drivers on your Mac Choose Apple menu  > About This Mac, then click the System Report button.Select Legacy Software in the sidebar. All legacy software is 32-bit.If you don’t see Legacy Software in the sidebar, select Applications in the sidebar, then check the list of apps on the right. The column labeled ”64-Bit (Intel)” shows ”No” for apps that are 32-bit. Here is an example of what you may see… Known Applications that will not work on Catalina include (but not limited to the following) – Older version of Adobe Photoshop (CS5), Illustrator (CS5), Indesign (CS5), Acrobat Pro 9.5.5. Premier Pro, Lightroom, Office 2011, Word 2011, Excel 2011, PowerPoint 2011, Outlook 2011   Any concerns or issues with Catalina… give us a call.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 10.15.1, 32-bit apps, Acrobat Pro 9.5.5. Premier Pro, Adobe Photoshop (CS5), catalina, Excel 2011, Illustrator (CS5), Indesign (CS5), Lightroom, macos 10.15, office 2011, Outlook 2011, PowerPoint 2011, time-machine, Word 2011

Does iPhone offer higher security than an Android/Google Smart Phone?

iPhone v Android. Which Smartphone OS is the most secure. Most Smartphones are either Apple iPhones (using Apple iOS Operating System) or Samsung, Huawei, Google, LG, Nokia, Xiaomi, Oppo, Vivo etc. (using Android Operating System) There is much debate about which OS (Operating System) iOS or Android offers the best security to prevent hacking and protect your privacy. Neither OS is 100% secure but the general rule of thumb is that you MUST continually make sure your phone has the very latest updates installed and only install Applications (Apps) from official sources such as Google Play or Apple App Store to keep them as safe as they can possibly be, When choosing a new SmartPhone many points come into consideration: The Apple iPhone range tends to be much more expensive than a similar Android equivalent smartphone. An Android user is unlikely to move to a new iPhone and an iPhone users is unlikely to move to a new Android phone, irrespective of which phone offers the best security and is less likely to be hacked or compromised. Existing non-phone devices may influence purchase decisions. Microsoft Windows Devices will happily communicate with both iOS and Android Apps however, Tablets, laptops, Home and Personal Devices may only work with one OS or the other. iPhones work well with Windows devices, Apple iTunes, Apple Music, iPad, Apple TV, MacBook, Air, Mac Mini etc Android phones work well with Windows devices, non-apple devices such as Chromebooks, Google Home, Alexa, Google and Samsung Tablets, Google Play etc Apple iOS devices can ONLY have apps installed from the office Apple App Store. All Apps are tested by Apple for security flaws and OS compatibility before being allowed onto the App Store. This means iOS devices tend to be more locked-down, unable to be customised or run unofficial apps. Apple claims this is why iOS has higher security than Android. Android Apps can be downloaded and installed from the official Google Play store but also from multiple 3rd party sites, some legitimate but others that are highly dubious. Android has the ability to be highly customised and personalised with a wider range of Apps. With this flexibility comes a reduced security regime that hackers and fraudsters are constantly compromising Then there are the social engineering attacks in which cybercriminals attempt to trick users into giving up log-in information, access to bank accounts, and other personal data. It doesn’t matter what mobile operating system you are using: both iOS and Android can be equally vulnerable to these types of phishing attacks. Up until recently Apple had an almost unblemished security reputation which has frustrated law-enforcement agencies and Governments across the globe. See https://www.zdnet.com/article/texas-shooter-fbi-cannot-access-texas-gunman-iphone/ https://en.wikipedia.org/wiki/FBI%E2%80%93Apple_encryption_dispute https://www.cnbc.com/2016/03/29/apple-vs-fbi-all-you-need-to-know.html Recently, Google Researchers discovered that the Chinese Government had managed to compromise a number of iPhone used by a Chinese Ethic minority, a fact that Google made much fanfare over but Apple subsequently claimed was a minor and isolated incident rather than widespread exposure. Conclusion In the end, it comes down to a matter of personal choice and budget …… however, a second-hand older-model iPhone is probably a better and more secure choice than a cheap new Android phone. Apple iOS13 is about to become the current Apple OS, and is only supported on the following iPhone models. iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE WARNING – We advise against buying iPhones from sites such as Gumtree and Facebook Marketplace, try and purchase refurbished models from trusted sites such as Kogan for as little as A$199 or from trusted friends and relatives, making sure they sign out of iCloud and put the phone back to factory settings before handing it over. If someone is selling relatively new iPhones for prices much cheaper than Apple are offering, be very wary, they could have been stolen and hence locked by Apple and unusable. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: android, apple, google, Huawei, iOS 13, iPad, iphone, iPhone 11 Pro, iPhone 11 Pro Max, iphone 6S, iphone 6s plus, iphone 7, iPhone 7 Plus, iphone 8, iPhone 8 Plus, iPhone SE, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, LG, Nokia, Oppo, privacy, samsung, secrecy, smartphone, Vivo, Xiaomi

How to check Mac, iMac, Mini or MacBook for MacOS Updates

It is vitally important to keep Apple’s Mac, iMac and Macbook Operating System (MacOS) and Apps updated to avoid security and compatibility issues with Apple Devices and Apple computers. Updating the MacOS operating system fixes many common issues on iMac’s, Macbooks and Mac mini’s Backup before Updating Updates can corrupt your data so it is vital you backup your data before attempting any upgrade. See the following guides. How to backup and iMac How to backup a MacBook Air or MacBook Pro How to backup a Mac Mini How to check for MacOS/OSx updates – using “About This Mac” or “System Preferences” About This Mac System Preferences 1. About This Mac The easiest one by far is by clicking on the black Apple icon in the top left of any Mac and then selecting “About This Mac” This will take you to the “App Store” where available updates (if any) will be shown to you. 2. System Preferences Or by going through “System Preferences” And selecting “App Store” App Store – Checks for available Updates If there are NO updates available, you will be greeted my a similar message as below: If updates ARE AVAILABLE, you will encounter a message like the following, which may give you the choice of installing a major update such as Catalina, Mojave or El Capitan, Sierra or High Sierra Or you may be offered updates to individual programs such as Safari or Mail or in this case “the Unarchiver” It is very important to keep Apple’s Operating System (OSx) and Apps updated to avoid security and compatibilities with iPhones and iPads.   If you need assistance in checking the above and performing the updates, give us a call on 08 6118 2601 and make an appointment to come and see us. Prices for our Mac OS health-check and backup service for Apple devices starts at $39 for a 15 minute session.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Tags: about this mac, apple, Apple App Store, backup, catalina, el capitan, help, high sierra, iMac, iPad, iphone, mac, mac os, mac virus, macbook, Macbook Pro, macintosh, macOS, mojave, OSx, OSx Update, osx updates, Safari, self help, software update, system preferences

If you have a Mac, iPhone or iPad you should update them right now for your own protection.

If you own a Mac, iPhone or iPad you should make sure you have the latest Apple OS software updates installed As recently reported on Cnet, security researchers have reported that Apple iPhone users may have been hacked and had information stolen prior to a security update issued in February 2019 (iOS update 12.1.4). If you have not updated your iPhone in the last 6 months, you may still be vulnerable to being hacked. The following links show you what the current updates are and provides instruction on how to find what your current OS is and how to run Apple OS updates. As of 31st August 2019 the latest Apple updates are: For iPhone, iPod and iTouch, The latest version of iOS is 12.4.1. Learn how to update the iOS software on your iPhone, iPad, or iPod touch. For Apple iMac, Macbook and Mac Mini, The latest version of macOS is 10.14.6. Learn how to update the software on your Mac and how to allow important background updates. Click on the following link to find out the current latest Apple Operating systems. Link to latest iOS and OSX updates How to update the Software on an iPhone or iPad How to Check iPhone or iPad for iOS updates How to update the Software on a Mac, Macbook, Air or Mini How to check Mac, iMac, Mini or MacBook for MacOS Updates And if you cannot figure it out for yourself, Call the IT Guys and use our iPhone setup service or our iPad setup Service Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 10.14.6, 12.4.1, iOS, macOS, meltdown, spectre

How to check if iPhone/iPad is backing up to iCloud

iPhone and iPads automatically backup your essential data to your iCloud account in case of an emergency. Is your iPhone or iPad doing so? No matter what iPhone or iPad you have, when you create a iCloud or iTunes account, Apple automatically provide you with 5GB of FREE iCloud Drive storage. The allowance is for backing up the iPhone/iPad essential data to allow for setting up or recovering a device, such as contacts, SMS, iMessages, Ringtones and where space allows, your Photos and Videos. However, if you exceed your iCloud allowance, your iPhone/iPad ceases to backup that data until you purchase a larger allowance or free up some space. If you see any of the following messages, you could be in big trouble if you lose or damage your iPhone/iPad How to check when your iPhone/iPad was last backed up On an iPhone or iPad Settings -> iCloud > Backup or Settings > [Your Name] > iCloud > iCloud Backup   If you don’t have a recent backup, plug your phone into power, make sure your connect to Wi-Fi and click on “Back Up Now” Hopefully the backup will start and you have enough available iCloud storage to complete the operation. If not you have a number of options. Purchase more iCloud Storage Free up space on your iPhone/iPad Free up Cloud Storage Space Backup to a Computer using a lightening cable (see below) If none of these options are suitable, The IT Guys (WA) can free up space and have your data transferred to an External Hard Disk Drive I have plenty of iCloud space available, why is my iPhone/iPad still not backing up to iCloud? You are not logged into an iCloud account (you may have changed or lost your password) Your iPhone/iPad does not regularly connect to a home or work Wi-Fi network when on charge. iCloud account is damaged or corrupt The operating system (iOS) on iPhone or iPad needs updating. If you have issues such as the above, bring your iPhone/iPad to The IT Guys (WA) and we can sort out the issues for you. Other Resources Backing up iPhone or iPad using iCloud How to backup an iPad How to backup an iPhone Backing up iPhone or iPad using iTunes on a Mac or a PC   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Tags: backup ipad, cloud storage, icloud, icloud allowance, icloud backup, iCloud Drive, icloud storage, icloud storage is full, icloud storge

Backing up iPhone or iPad using iCloud

If you have an iPhone, iPad or iMac, setting up iCloud is the easiest way to backup your device automatically over WiFi and every user gets a FREE 5GB of data storage with each account. According to our research over 70% of iPhone/iPad users have NEVER or RARELY backup their data or even know how to do so. If you need more than 5GB of data, you can purchase more from Apple, See this link to determine prices per country Make sure you have the latest OS version and that there are no pending updates. How to Check iPhone or iPad for iOS updates 2. Now Sign into iCloud Creating an iCloud account or recovering a lost iCloud Password Ensure that “iCloud Backup” is switched “On”   Hit the “Backup Now” button to start the process. Now, whenever you are connected to WI-FI and you have the charger lead in, an automatic iCloud backup will commence. If you do not have WIFI, you will have to choose the other option Backing up iPhone or iPad using iTunes on a Mac or a PC Backing up iPhone or iPad using iTunes on a Mac or a PC If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: backing up to icloud for the first time, backing up to icloud on ipad, backing up to icloud on iphone, backing up to icloud taking forever, backup, backup using icloud, icloud, iPad, iphone

Backing up iPhone or iPad using iTunes on a Mac or a PC

If Cloud backup is not available or your data for backing up exceeds your iCloud data allowance, backing up to a PC or Mac using a cable, maybe your only option According to our research over 70% of iPhone/iPad users have NEVER or RARELY backup their data or even know how to do so.   If using an iMac, Mac Mini or Macbook, Apple iTunes comes as standard. However if you are using a Windows PC or Laptop you may firstly have to install iTunes from here  http://www.apple.com/au/itunes/download/ Once iTunes has been loaded connect your devices together and iTunes should immediately start, if not, locate iTunes from the Programs and Applications and start the program. You firstly need to connect your iPhone or iPad to the Mac or PC using an Apple or compatible “Lightening Cable” which has a standard USB connector on one end and an Apple Lightening cable on the other. Your iPhone or iPad would have been supplied with such a cable when you purchased it, the same cord you use daily to recharge your iPhone or iPad and looks something like this In addition to charging your iPhone or iPad, this cable is also used for transferring data for updates,  backup and restoring. Connecting the cable to an iMac Connecting the cable to a Macbook or Windows Laptop Connecting the cable to a Windows PC Tower or Desktop If iTunes does not start automatically, manually start it from the menu. If detected your device should appear automatically in the iTunes interface. iTunes will detect the name and capacity of your devices, the current operating system (iOS) and the update status.   Under the heading “Backup” you are given the choice of backing up to “iCloud” (see above) or to “This Computer” (see below) For the purpose of this exercise, select “This Computer” and click the “Backup Now” button. Backing up your device to your computer commences, just accept the default prompts and your Music, Contacts, Photos and Apps will be backed up to your computer. If you wish to backup on a regular basis you will need to repeat this exercise at regular intervals. You can then recover your device to any one of those backups And if you cannot figure it out for yourself, Call the IT Guys and use our iPhone setup service or our iPad setup Service If you need assistance in checking the above and performing the updates, give us a call on 08 6365 5603 and make an appointment to come and see us.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Tags: backing up iPad to itunes for the first time, backing up ipad without iTunes, backing up iphone to itunes for the first time, Backing up iPhone using iTunes, backing up iphone without iTunes, backup ipad, backup iphone, how to backup ipad using iTunes, how to backup iphone using iTunes, itunes backup

Weknow.ac – How to remove Weknow.ac Computer Virus from a Mac

The most difficult Apple Mac OS virus we have ever come across ….. Weknow.Ac Weknow.ac resisted all Anti-Virus and Malware removers but was eventually removed after many, many attempts and hours of research, trial and error. How do I know if my computer has the Weknow.ac virus? Open up any browser …. does your search page look like the following or similar? If so, you have the Weknow.ac virus and you need to get rid of it ASAP Following suggestions on another website (MacReports) we managed to clean up Safari browser …. How To Remove Weknow.ac Malware (macOS) The advise offered here regarding Google Chrome did not work, we know this because it is still impossible to change the default search-engine away from we know.ac How did I get the weknow.ac virus? Well in our case we were looking for a Microsoft site called “Success with Teams” and instead of typing successwithteams.com mis-spelled it as sucesswithteams.com which landed me on the following page where I was fooled into thinking that Flash Player needed upgrading We found more advice on removing the we know.ac virus on the Apple Communities Website, where we came across two solutions: Wipe and reformat your HDD by going into recovery mode.(Only advisable if you have a current Time Machine Backup) …. “weknow.ac” changes a group of Chrome policies so as to set a new default homepage, new tab behavior, etc. You can see your current Chrome policies by typing chrome://policy/ into your URL bar. If you’re infected, it should be very obvious as the half-dozen or so policies changed by weknow will be displayed. Use the command line to delete / modify the affected policies. You do this by opening up “Terminal” and copy and paste each of the following entries below. I did each one at a time. I copy and pasted the first line and then hit enter and then went to the next until I had finished all 6 below: defaults write com.google.Chrome HomepageIsNewTabPage -bool false defaults write com.google.Chrome NewTabPageLocation -string “https://www.google.com/” defaults write com.google.Chrome HomepageLocation -string “https://www.google.com/” defaults delete com.google.Chrome DefaultSearchProviderSearchURL defaults delete com.google.Chrome DefaultSearchProviderNewTabURL defaults delete com.google.Chrome DefaultSearchProviderName Quit Chrome and restart it and voila the virus will be gone. I tried everything and 3 phone calls with Apple and this was the only thing that worked.   If you think you have this Virus and your attempts to remove it have failed, bring your computer to our office and our Apple qualified experts can do it for you.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: computer virus, Mac computer virus, mac virus, malware, malwarebytes, search, smart search, virus, weknow.ac

Computer Help & Support – Perth

Computer Help & Support to Perth, (WA) and Western Australia The IT Guys (WA) offer Computer Help and support services from our workshop, remote support or onsite support to Windows and Apple Computers and Networks with fully dual-qualified experts. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Support (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) Emergency 24/7 Callout Service (Perth Metropolitan area) Break-Fix Ad-Hoc (Pay-As-You-Go) Support If you have a simple one-off IT computer or IT related issue that requires resolving then you can simply do any of the following without any ongoing commitment: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: closed Closed 27th April or Call us on 08 6118 2601 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. We offer Workshop , Triage, Testing & Assessing and Repairs, Testing and Assessing, Remote Support, Onsite Support and Call Outs Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: apple, Call Outs, computer fix perth, computer help, computer help perth, computer support perth, mobile repair, onsite repair, perth, repair workshop, subiaco, support, technician, western australia