How to work from home while self-isolating due to CORONAVIRUS (SARS-CoV-2) pandemic

How to work from home while self-isolating due to CORONAVIRUS (SARS-CoV-2) pandemic If you have an office-based job which involves working with emails, computer programs and using a telephone to talk to customers and fellow workers, then your job could easily be carried out from home, as long as you have a reasonable fast internet connection. This also assumes that your employer has the technological infrastructure in place to allow you to tele-commute. The old-fashioned and most insecure way of working from home is by using Microsofts Remote Desktop Connection (RDC) using Remote Desktop Protocol (RDP), where you “dial-in” to your work desktop from a home computer. RDP/RDC is a known vulnerability and is an easy target for hackers and cyber-criminals. If this is the only option available it should be configured using a virtual private network (VPN) connection which provides a secure connection to your work network via the internet. Creating a VPN involves configuring network settings at the workplace and on each computer that will be connecting to the work network. The process is time consuming and expensive to setup. A more costs-effective, scalable and secure solution is as follows using “the cloud” The required technology isn’t expensive and can be easily setup, if it is not already in place. It merely involves moving emails and data into “the cloud” Most tech-savvy employers have been using this technology for many years but for others, the fear of “the-cloud” has held them back and they are still reliant on POP or IMAP emails, on premise servers and PABX phone systems. How to move data, emails and telephones into the cloud 1. Upgrade office software to Office 365 Business versions, including Microsoft Office Hosted Exchange email accounts. 2. Move files and local data into Microsoft SharePoint cloud data storage (which is included in Office 365 Business versions such as Exchange Online, Business Premium etc.) 3. Use Office 365 Business built-in collaboration tools, such as Microsoft Teams (Skype for Business) to chat, have online meetings/video conference and share documents.  Microsoft teams is a hub for teamwork. It’s an app that helps you pull together as a team. And work together using chat instead of email It’s a work space where you and your team can securely edit files at the same time and see likes and mentions and replies with just a single tap. Ii’s a place that your team can make its own by adding notes, websites and apps and because it’s in the cloud it let’s everyone work together no matter where they are 4. Switch to a Hosted PABX telephone system with VOIP handsets.   These steps allow employees to access emails and files from their home computers, laptops and smartphones and once they have relocated their office telephone handset to their home and plugged into the internet, to answer and make calls as if they were seated at their office desk. The IT Guys WA and Hybrid ICT have carried out the above for many of our clients which has given them the ability to send their staff home and self-isolate while still continuing to work as normal. If you would like this to happen at your company, please contact us for an obligation free quote on  :e-mail: or call 08 6365 5603 :jk:

Should I save files to SharePoint or OneDrive?

What is the difference between OneDrive and SharePoint? Which one should I use? “OneDrive” is used mainly for personal and draft documents and only the user has access to documents stored on there unless the user specifically “shares” the document with someone else. “SharePoint” is used mainly for storage of files that are to be shared with other staff/team members. Sharing and permissions to access is controlled by the SharePoint administrator. SharePoint is only available in Business Versions of Microsoft Office 365 (Business, Business Essentials, Business Premium, Enterprise E1, E3, E5, SharePoint Plan 1 and 2) OneDrive is available in Home and Business versions of Office 365 However, the program used to access both is actually called “OneDrive” and can be found from the start menu or by clicking on the “little-blue-cloud” found on the taskbar at the bottom right of a Windows 10 computer. In Mac OS, it appears in the Top Task bar as follows How to setup OneDrive and SharePoint on an iMac or Macbook Cloud Data Migration Services Corporate Cloud Services -> Cloud Data Migration Services Corporate Cloud Services -> Cloud Backup and Data Recovery Services :jk:

5 things that makes running a small or micro-business a lot easier.

Doing these 5 things makes running a small or micro-business a lot easier. 1. Get a 2nd computer or iPad with your emails and business documents on it, and stop stressing out when your main one breaks down!! Once a week my staff get stressed out by a demanding micro-business owner who has computer issues and does not have a spare computer or a backup of their data. They make it very clear to us that they cannot earn a living because there whole business depends on having this computer running 24/7 To those clients (I am sure they know who they are!!) I say … … CHILL-OUT, GET A LIFE …. and a spare computer Think of a spare computer like installing an aircon in the spare bedroom. 90% of the time you or your guests won’t notice it is there but on that rare 10% of the time on a February night, you/they will think it’s worth its weight in gold. The spare computer doesn’t need to be flash and can even be an iPad but it should be sturdy enough and have enough memory and storage for you to be able to run your business in an emergency. Setup your documents to be stored in OneDrive, Dropbox or iCloud and setup your emails on a business-grade email platform such as Office 365 Business – Premium or Exchange Online, in this way they will be spam-free, safe, secure and accessible 24/7 from any computer, anywhere in the world. Also upgrade to the cloud version of your preferred accounting package (MYOB, Xero, Quickbooks etc) so accounts and invoicing can also be run from any computer with a web browser. If you already have Microsoft Office, chances are you already have 1TB (1,000 MB) of cloud storage included in your subscription** If not, it can be purchased from $91*** per year. ** Microsoft Office 365 Home, Personal, Business, Essentials, Premium and higher include 1TB OneDrive storage *** Microsoft OneDrive For Business (1TB Storage) The IT Guys can advise, setup and configure OneDrive and Sharepoint, supply and renew Microsoft Office Licensing etc. Please contact us for help on support@itguyswa.com.au 2.   Stop using FREE (@gmail @yahoo @hotmail) or ISP (@bigpond @iinet @optusnet) email addresses for business. Use your own business domain name instead. You or your business can own your own domain name (ie @mybusiness.com) from only $25 per year, It forms part of your intellectual property and contributes to the goodwill value of your business. If you have a website, you probably already own a domain, start using it for your business emails also. FREE or ISP based email addresses are a LIABILITY and a THREAT to your business. They can be taken away from you at any time, you can lose all your emails, folders, contacts and history…. and you have NO LEGAL RECOURSE, because you do not and have never owned them. The small print in the contract you are completely unaware of, issued by your email provider, gives THEM the power to suspended or withdrawn access to your email account, at any time and for any reason, thus potentially ruining your business and rendering it inoperable and worthless. example: https://www.reuters.com/article/us-yahoo-email-terminated/who-owns-your-email-account-idUSKBN0EE22P20140603 We are not suggesting dropping the FREE or ISP account you have been using for years but start to wean customers away from it by forwarding incoming emails to your own business domain and then reply to them using that business domain. Your customers will get used to replying to your business domain and over time will stop using that FREE/ISP address. People often stay with ISP’s (Telstra, Bigpond etc) because they fear losing access to that email address. What they do not know is that they can pay Telstra (@Bigpond, @Telstra) iiNet/TPG (@iinet, @westnet, @tpg), Optus etc. around $20 to $25 a year just to keep that email address alive. You are then FREE to stop using that ISP for Internet and shop-around for the best package or simply use the internet on your mobile or elsewhere) You can have your own domain and a hosted Microsoft Exchange Email address and mailbox for only $97.60 per year* *$25 for .com domain plus $6.05 per month for Microsoft Hosted Exchange 50GB Mailbox or $35 per year for .com.au domain. This has become a big issue in the UK of late according to this BBC article titled Email address charges branded ‘daylight robbery’. Wendy Small, has been charged £160 to keep her old BT email address since she switched providers two years ago. Ofcom is writing to broadband companies to ask why some people are having to pay to keep old email addresses. https://www.bbc.com/news/business-51571275 The IT Guys can setup, purchase, transfer and configure domain names, web and email hosting including redirecting old emails and converting POP and iMAP accounts to Office 365 Hosted Exchange. Please contact us for help on  :e-mail: 3. Do not use your main email for marketing or email shots. It is very easy for a disgruntled customer to report you for sending them “spam” or “unsolicited” emails. This can have your email address suspended or blacklisted. If you get blacklisted and you use a FREE or ISP email address, you may lose the right to that address and be suspended or have your account deleted forever. If you own your own domain name, there are steps you can take to be removed from the blacklist and continue to use the account. However, if you keep repeating the spamming offence you can be fined up to $2m per day for breaching the Spam Act 2013, as were Optus earlier this year Using a third-party marketing/ mail out company such as Mailchimp, overcomes this ever happening. 4. Protect your data and Passwords It is essential you protect every online account with two-factor (2FA)or multi-factor authentication (MFA) to stop your accounts being hacked, defrauded and locked-out from. In addition, make sure your data is stored in at least 2 other locations. Ideally backups or copies of your data […]

Opening an email from Australia Post has had 3 clients in 3 days lose ALL their data to the CRYPTOLOCKER virus

* WARNING * CRYPTOLOCKER Virus in Australia Post Emails Update: 5th Feb 2016 Today we have heard of three more cases of people and businesses in the Perth area being targeted and having their computers, servers and any attached backup drives completely encrypted with: “The CRYPTOLOCKER Computer Virus is impossible to break or decode without the original encryption key. This type of virus is known as Ransomware and unless you have recent backups that have not been affected by the virus, you will need to PAY THE RANSOM, if you wish to recover those files“ Each computer became infected after opening an EMAIL from AUSTRALIA POST (or AUSPOST), with a subject line such as: Subject: An agent was unable to redeem the parcel to your place for the reason: receiver was absent There have been many different subject lines but they commonly want you to click on an attachment or a link such as “Down Load Shipping Label” More info here: http://auspost.com.au/about-us/scam-email-warning.html CryptoLocker is a ransomware trojan which targets computers running Microsoft Windows. There is a demand for money which if not paid escalates each day. The only surefire way of removing the virus is to reinstall windows back to factory settings and then restore your data from your last backup, so please make sure your data is backed up TODAY, onsite AND offsite. If you believe you have seen such an email or encountered this virus recently, please give us a call on 08 6365 5603 and we can help you remove this or any other computer virus or malware. Please be vigilant. How do you know if you have contracted the CryptoLocker Virus? Messages such as these will start appearing on your computer screen   You will also find that you will be unable to open document and picture files and the files now have an extension of .encrypted as per this example: We know nobody likes to pay a ransom but in some cases it may be the cheapest alternative to resolving the situation. If you are in the situation where you either have no backup of your files or the backup has also been corrupted and it will cost you more than the cost of the ransom to re-create that data, it maybe worth paying the ransom and hoping the crooks decrypt your files as they promise to do. Before doing so just check if there are earlier “versions” of your files by following these guides http://windows.microsoft.com/en-au/windows/previous-versions-files-faq ….. for Windows 7 http://windows.microsoft.com/en-AU/windows-8/how-use-file-history …. for Windows 8 If you use Dropbox or Google Drive for storing documents and pictures you can also go back to previous versions that may not be encryted, using the following https://support.google.com/drive/answer/2409045?hl=en ….. Google Drive https://www.dropbox.com/help/11 ….. Dropbox In an example of the latest attack a ransom of AUD $ 640 (1.298976 BTC) increasing to AUD $1,280 in 120 hours has been demanded. Although our client was reluctantly willing to pay the ransom, as the payment was required in Bitcoin (BTC) it makes it a very difficult and involved process if you know nothing about the digital currency Bitcoin (BTC) In order to purchase Bitcoin (BTC) it is necessary to firstly purchase them from an  Bitcoin Exchanger or a Bitcoin Marketplace. Credit card or Debit card payments are not accepted when purchasing BitCoin’s After trying multiple ways of purchasing Bitcoin (BTC) with many site links not working, we finally came across a site called “Coin Jar” (http://www.coinjar.com) and after a long drawn process of registration and proof of identity (including submitting proof of identification with copies of driving licence, passports and utility bills) we were finally given a BPAY Biller code and BPAY reference number in order to transfer money into the Coin Jar account which can then be used to purchase Bitcoins once the BPAY payment has cleared (2-3 business days) and  once in the account she can use those AUD $ to purchase 1.298976 BTC which can then be transferred to the anonymous seller of the encryption key. Once the bitcoins have been transferred and you “Verify Payment” by clicking on the link provided, you will see a similar screen to this, confirming the payment. Clicking on Decryption_Software.exe link, downloads the executable file that will give you access back to your files and remove the “.encrypted” extension When downloaded, run the executable file and click on the “Start Decryption” button Decryption should commence, and when complete, you will be prompted to restart your computer. Our experience to date is that the decryption software will only run and decrypt a certain number of files (we have no idea what the limit is) Therefore you may find that only a percentage of the files are decrypted. With one client non of the files on their encrypted external Hard Disk drive were decrypted. The murky world of the online scammer. If you do not want to fall victim to online scammers and ransom-ware pirates, make sure all your data is backed up daily in two locations, one online and the other on a local drive. See articles below. We also suggest moving your emails to Microsoft Hosted Exchange to add another level of security and to stop junk and viruses making their may through to your email client. :jk:

Buy Visio Professional

Buy Visio Professional – A$789 inc GST (A$949 from Microsoft Website) If you only have 1 PC and looking for an outright purchase of Microsoft Visio then this product maybe for you. Create professional diagrams easily with ready-made templates and shapes Build and validate diagrams that support industry standards, including BPMN 2.0 and UML 2.5 Use your finger or pen to draw and annotate more naturally on a touch-enabled device Create database visualizations using the built-in database model diagrams Collaborate with others by adding and replying to comments within Visio Link diagrams to live data from internal and external sources Licensed for 1 PC/Server (Windows 10 or Windows Server 2019 only) A link to the software download will be manually emailed to you within 1 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail: Purchase Visio Professional A$789 inc GST – self install/renew Purchase Visio Professional A$789 inc GST – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student Buy Office Home & Business Buy Office Professional Buy Project Standard Buy Project Professional Buy Visio Standard Buy Visio Professional :jk:

Buy Visio Standard

Buy Visio Standard – A$408 inc GST (A$479 from Microsoft Website) If you only have 1 PC and looking for an outright purchase of Microsoft Visio then this product maybe for you. Create professional diagrams easily with ready-made templates and shapes Get started quickly with a familiar Office-like experience Use your finger or pen to draw and make notes more naturally on touch-enabled devices Create database visualizations using the built-in database model diagrams Collaborate with others by adding and replying to comments directly within Visio Licensed for 1 PC/Server (Windows 10 or Windows Server 2019 only) A link to the software download will be manually emailed to you within 1 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail: Purchase Visio Standard A$408 inc GST – self install/renew Purchase Visio Standard A$408 inc GST – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student Buy Office Home & Business Buy Office Professional Buy Project Standard Buy Project Professional Buy Visio Standard Buy Visio Professional :jk:

Buy Project Standard

Buy Project Standard – A$841 inc GST (A$949 from Microsoft Site) If you only have 1 PC and looking for an outright purchase of Microsoft Project then this product maybe for you. Pre-built templates help you get your project started on the right track Familiar automated scheduling tools help you reduce inefficiencies and training time Run what-if scenarios to make the most of your task assignments Auto-populate start and end dates based on dependencies Visually represent complex schedules with built-in multiple timelines Licensed for 1 PC/Server (Windows 10 or Windows Server 2019 only) A link to the software download will be manually emailed to you within 1 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail: Purchase Project Standard A$841 inc GST – self install/renew Purchase Project Standard A$841 inc GST – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student Buy Office Home & Business Buy Office Professional Buy Project Standard Buy Project Professional Buy Visio Standard Buy Visio Professional :jk:

Buy Project Professional

Buy Project Professional If you only have 1 PC and looking for an outright purchase of Project then this product maybe for you. Pre-built templates help you get your project started on the right track Sync with Project Online and Project Server Users can submit timesheets to capture project and non-project time spent Run what-if scenarios to make the most of your task assignments Auto-populate start and end dates based on dependencies Visually represent complex schedules with built-in multiple timelines Licensed for 1 PC/Server (Windows 10 or Windows Server 2019 only) A link to the software download will be manually emailed to you within 3 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail: Purchase Project Professional A$1,645 inc GST – self install/renew Purchase Project Professional A$1,645 inc GST – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student Buy Office Home & Business Buy Office Professional Buy Project Standard Buy Project Professional Buy Visio Standard Buy Visio Professional :jk:

Buy Office Home & Student

Buy Office Home & Student If you only have 1 PC/Mac, looking for an outright purchase and do not need Outlook, Publisher, Access or OneDrive then this product maybe for you. One-time purchase for 1 device Install on 1 PC or Mac – licensed for home use System Requirements Windows 10 or Mac OS Classic 2019 versions of Word, Excel and PowerPoint. Plus OneNote for Windows 10 Self download and Install or pay optional extra fee to have us install/setup for you A link to the software download will be manually emailed to you within 3 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail: Purchase Office Home & Student A$177 inc GST – self install/renew Purchase Office Home & Student A$177 inc GST – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student Buy Office Home & Business Buy Project Standard Buy Project Professional Buy Visio Standard Buy Visio Professional :jk:

Buy Office Home & Business

Buy Office Home & Business – A$328 inc GST (RRP A$349) If you only have 1 PC/Mac, looking for an outright purchase and dont need Publisher, Access or OneDrive then this product maybe for you. One-time purchase for 1 device Install on 1 PC or Mac – Licensed for home and commercial use System Requirements Windows 10 or Mac OS Classic 2019 versions of Word, Excel and PowerPoint and Outlook. Plus OneNote for Windows 10 Self download and Install or pay optional extra fee to have us install/setup for you. A link to the software download will be manually emailed to you within 1 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail: Purchase Office Home & Business A$328 inc GST (RRP A$349) – self install/renew Purchase Office Home & Business A$328 inc GST (RRP A$349) – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student Buy Office Home & Business Buy Project Standard Buy Project Professional Buy Visio Standard Buy Visio Professional :jk:

Buy Office 365 Home

Buy Office 365 Home – A$110 inc GST (RRP A$129) If you have more than 1 PC/Mac you can save money by purchasing Office 365 Home – A$110/year* inc GST and install it on up to 5 PC’s or Mac Computers/Devices 12-month subscription for up to 5 devices 1 TB OneDrive cloud storage and also collaborate on documents with others online Premium versions of Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access (Publisher and Access are for PC only) Renewing your existing subscription; simply purchase Office 365 here and enter your login ID from your current Microsoft account A link to the software download will be manually emailed to you within 1 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail: Optional one-off Installation service ($A78) for one device. For multiple installs please contact us for a quote. *Pricing returns to RRP after 12 months Purchase Office 365 Home – Annual Subscription A$110 inc GST (RRP A$129) – self install/renew Purchase Office 365 Home – Annual Subscription A$110 inc GST (RRP A$129) – incl. one install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student Buy Office Home & Business Buy Office Professional Buy Project Standard Buy Project Professional Buy Visio Standard Buy Visio Professional :jk:

Buy Office 365 Personal

Buy Office 365 Personal If you only have 1 PC/Mac then you can save some money purchasing Office 365 Personal 12-month subscription for one person (choose Office 365 Home for up to 5 people) 1 TB OneDrive cloud storage and also collaborate on documents with others online Premium versions of Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access (Publisher and Access are for PC only) Renewing your existing subscription; simply purchase Office 365 here and enter your login ID from your current Microsoft account A link to the software download will be manually emailed to you within 3 business day of purchase confirmation (Western Australia Time). Please check junk-email folder and if not received within 72 hours, contact  :e-mail:  *Pricing returns to RRP after 12 months Purchase Office 365 Personal – Annual Subscription A$83 inc GST (RRP A$99) – self install/renew Purchase Office 365 Personal – Annual Subscription A$83 inc GST (RRP A$99) – incl. install in office or by remote control session (+A$78) Buy Office 365 Personal Buy Office 365 Home Buy Office Home & Student 2019 Buy Office Home & Business 2019 Buy Office Professional 2019 Buy Project Standard 2019 Buy Project Professional 2019 Buy Visio Standard 2019 Buy Visio Professional 2019 :jk:

Windows 10 – Critical Update Notifications

Microsoft recently (January 2020) sent a number of critical updates to your Windows 10 computer, it is vital that you install these else your computer could be vulnerable to hackers and/or Microsoft Office may become unstable and not work properly Many Windows 10 users will have Automatic-Updates switched on but some customers who rarely reboot or restart their computers may not be installing these vital updates. Take a look at the bottom right of your computer, do you see a notification like the picture above? If so, hovering over the icon may show a message such as “Your device is missing important updates. Select the icon for more info” Clicking the icon, may show you options such as these If so, please select “Restart Now” or “Schedule Restart” if you wish the update to happen at a more convenient time. If you do-not see the icon but wish to check that the updates have or have not been installed, please see the following tutorial. Windows 10 update version 1909 (November 2019) By regularly checking and installing Windows 10 updates, your computer should remain safe and secure and future issues should be prevented. :jk:  

Computer Repairs

Computer Repairs Perth- The IT Guys are your one-stop IT/Computer Repairs and Solutions company.   Wether you are an individual or a business, we can supply, manage, repair, upgrade and replace all your computer equipment and software. We have experience with Microsoft Windows, Apple Macintosh, computers, servers, networks, equipment and peripherals. Click on any of the following for further information: Computer and Equipment Repair and Troubleshooting Windows Laptop Repairs Cracked Laptop Screen Repairs Laptop Power Supply Replacement Mac Repairs – Apple Macintosh Repairs Mac Mini Repairs – Apple Mac Mini Repairs iMac Repairs – Apple iMac Repairs MacBook Air Repairs – Apple MacBook Air Repairs MacBook Pro Repairs – Apple MacBook Pro Repairs MacBook Repairs – Apple MacBook Repairs Macbook – Water Damage Repairs Computer Upgrades Windows PC Upgrades Windows Laptop Upgrades Mac Upgrades – Apple Macintosh Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades iMac Upgrades – Apple iMac Upgrades Mac Mini Upgrades – Apple Mac Mini Upgrades When your old computer or IT equipment stops behaving itself, slows down or becomes unresponsive, then it may need to be repaired, upgraded or replaced. In order to ascertain your options, we first need to test and assesses the equipment, software or device. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only :assess-fee: (providing you can bring the device to our workshop). We can come out to your premises, but we prefer to save you money by having you bring the problem to our workshop. Please contact us on the number below to discus your options. :jk: