iCloud drive on Windows 10 – BIG ISSUES?

Trying to sync your iCloud drive files to a Windows 10 computer without much success? You are not alone. https://discussions.apple.com/thread/7970491 Try disabling your anti virus program Try running icloud drive app as an administrator Instead of banging your head against a a wall, consider moving your files to Onedrive which does work seamlessly between Mac OS and Windows 10 Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Tags: icloud, iCloud Drive, icloud drive on windows 10, icloud for windows, icloud windows 10

Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors

Wireless (Wi-Fi) Smart-Wired-Home solutions for extra large sized homes with multiple floors from $1,559 No matter how the internet is delivered to your home or office (NBN, HFC, ADSL, 4G) there still exists the problem of providing the Wi-Fi Internet signal throughout the building to be used by phones, tablets, laptops, smart-tvs, fetch boxes, Apple TV etc. The Internet signal comes into your home or office via a telephone cable, optical fibre or HFC cable, terminated on an internal wall. A router/modem is attached to that socket (or the NBN box) and this provides internet services either via a cable or wire to your computer or by a Wireless Wi-Fi signal that is produced by the modem. The most likely location of the Modem/Router is where the telephone socket or NBN box is located. This can be in any section of the house but usually found in the lounge, study or garage. With most modems only having a Wi-Fi range of a few meters, and not penetrating solid walls easily, this often means that non-adjoining rooms may not receive a strong enough signal to allow Wi-Fi to be used in those locations. To transmit strong Wi-Fi signal into poor reception areas of the house or office, we recommending installing one or more Ubiquiti Wireless Access Points (WAPs) that are hard-wired (ethernet cabling) back to the modem or switch located in a data/comms cabinet (which can often be in the garage or a cupboard in an existing smart-wired house). Communications/Network Cabinet Usually located in a garage, cupboard or robe, architects/builders will often specify a Harmony Box or Starserve box (see below) as the central data/comms cabinet (also referred to as a “hub”. Although space saving, they do not have enough room to allow for a modem modem let alone a POE switch. The IT Guys recommend installing a standard 6RU or 12RU Data cabinet, especially for larger homes. Typical data/comms cabinets can be wall mounted or free standing and cost between $100 to $300 + installation. Proposed solution for extra large sized houses #1 Solution – Hard Wired WAP Solution For the IT Guys to deploy a quadruple WAP solution for a large sized house with existing smart wiring within 10k of Subiaco, the estimated cost would be $1,999 inc GST (plus extra travel time if outside 10k plus additional cabling, power boards etc not supplied by client) If ethernet cabling is required, an electrician will need to be employed and depending on the building construction could cost anywhere between $300 and $2,000. #2 Solution – Mesh Network Solution If hard-wiring is not possible (such as no conduits through he concrete floor slab) a Ubiquiti AmpliFi High Density Mesh Routers and Mesh Points Solution can be deployed. Using an Amplify Router at the bottom of the ground floor stairwell and another at the top of the stairwell, Wi-Fi signal can be passed to the upper floor and provide Wi-Fi coverage above the slab. Each Ubiquiti AmpliFi High Density Mesh Routers and Mesh Points costs $259 plus installation. This is NOT the preferred solution. By combining a number of units in a “Mesh” network, signal strength and Internet speed could drop by as much as 50% compared to using #1 Solution above – Hard Wired WAP Solution   Wi-fi Problems? Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small houses, units or apartment If you would like us to quote you on this or a larger house/office wireless networking solutions, please contact us as detailed below.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 12RU data cabinet, adsl, amplifi, Apple TV, architect, architects, builders, DSL, ethernet, fetch boxes, fibre, hard wired, Harmony Box, HFC, internet, internet speed, mesh point, mesh router, NBN, Office, POE, poe switch, routers, smart wiring, smart-tvs, Starserve box, ubiquiti, ubiquiti amplifi, WA, WAP, WAPs, wi-fi, wifi, wired house, wireless access point, Wireless Access Points

Wireless Smart-Wired-Home solutions for large sized homes

Wireless (Wi-Fi) Smart-Wired-Home solutions for large sized homes from $1,369 No matter how the internet is delivered to your home or office (NBN, HFC, ADSL, 4G) there still exists the problem of providing the Wi-Fi Internet signal throughout the building to be used by phones, tablets, laptops, smart-tvs, fetch boxes, Apple TV etc. The Internet signal comes into your home or office via a telephone cable, optical fibre or HFC cable, terminated on an internal wall. A router/modem is attached to that socket (or the NBN box) and this provides internet services either via a cable or wire to your computer or by a Wireless Wi-Fi signal that is produced by the modem. The most likely location of the Modem/Router is where the telephone socket or NBN box is located. This can be in any section of the house but usually found in the lounge, study or garage. With most modems only having a Wi-Fi range of a few meters, and not penetrating solid walls easily, this often means that non-adjoining rooms may not receive a strong enough signal to allow Wi-Fi to be used in those locations. To transmit strong Wi-Fi signal into poor reception areas of the house or office, we recommending installing one or more Ubiquiti Wireless Access Points (WAPs) that are hard-wired (ethernet cabling) back to the modem or switch located in a data/comms cabinet (which can often be in the garage or a cupboard in an existing smart-wired house). Communications/Network Cabinet Usually located in a garage, cupboard or robe, architects/builders will often specify a Harmony Box or Starserve box (see below) as the central data/comms cabinet (also referred to as a “hub”. Although space saving, they do not have enough room to allow for a modem modem let alone a POE switch. The IT Guys recommend installing a standard 6RU or 12RU Data cabinet, especially for larger homes. Typical data/comms cabinets can be wall mounted or free standing and cost between $100 to $300 + installation. Proposed solution for large sized houses   For the IT Guys to deploy a triple WAP solution for a large sized house with existing smart wiring within 10k of Subiaco, the estimated cost would be $1,369 inc GST (plus extra travel time if outside 10k plus additional cabling, power boards etc not supplied by client) If ethernet cabling is required, an electrician will need to be employed and depending on the building construction could cost anywhere between $300 and $2000. Wi-fi Problems? Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small houses, units or apartment Wi-Fi Internet Extenders Smart wiring – Is it really necessary? WAP’s v Network Range Extenders/Boosters High-Definition IP Video Surveillance System Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home from $428 Sonos Installation and Troubleshooting Networking and Internet Solutions Internet Service Provider Perth If you would like us to quote you on this or a larger house/office wireless networking solutions, please contact us as detailed below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 12RU data cabinet, 4g, 6RU Data cabinet, adsl, Apple TV, architects, builders, comms, comms box, ethernet, fetch boxes, Harmony Box, HFC, hub, internet, laptops, NBN, phones, poe switch, power, router, smart wired home, smart wiring, smart wiring cost, smart-tvs, Starserve box, tablets, ubiquiti, unifi, WAP, wap heatmap, WAPs, wi-fi, wifi, wired house, wireless access point, Wireless Access Points

Wireless Smart-Wired-Home solutions for medium sized homes

Wireless (Wi-Fi)Smart-Wired-Home solutions for medium sized homes from $1,100 No matter how the internet is delivered to your home or office (NBN, HFC, ADSL, 4G) there still exists the problem of providing the Wi-Fi Internet signal throughout the building to be used by phones, tablets, laptops, smart-tvs, fetch boxes, Apple TV etc. The Internet signal comes into your home or office via a telephone cable, optical fibre or HFC cable, terminated on an internal wall. A router/modem is attached to that socket (or the NBN box) and this provides internet services either via a cable or wire to your computer or by a Wireless Wi-Fi signal that is produced by the modem. The most likely location of the Modem/Router is where the telephone socket or NBN box is located. This can be in any section of the house but usually found in the lounge, study or garage. With most modems only having a Wi-Fi range of a few meters, and not penetrating solid walls easily, this often means that non-adjoining rooms may not receive a strong enough signal to allow Wi-Fi to be used in those locations. To transmit strong Wi-Fi signal into poor reception areas of the house or office, we recommending installing one or more Ubiquiti Wireless Access Points (WAPs) that are hard-wired (ethernet cabling) back to the modem or switch located in a data/comms cabinet (which can often be in the garage or a cupboard in an existing smart-wired house). Communications/Network Cabinet Usually located in a garage, cupboard or robe, architects/builders will often specify a Harmony Box or Starserve box (see below) as the central data/comms cabinet (also referred to as a “hub”. Although space saving, they do not have enough room to allow for a modem modem let alone a POE switch. The IT Guys recommend installing a standard 6RU or 12RU Data cabinet, especially for larger homes. Typical data/comms cabinets can be wall mounted or free standing and cost between $100 to $300 + installation. We offer 4 solutions Wi-fi Problems?   Proposed solution for medium sized houses For the IT Guys to deploy a dual WAP solution for a medium sized house with existing smart wiring within 10k of Subiaco, the estimated cost would be $1,100 inc GST (plus extra travel time if outside 10k plus additional cabling, power boards etc not supplied by client) If ethernet cabling is required, an electrician will need to be employed and depending on the building construction could cost anywhere between $150 and $600. Wi-fi Problems? Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small houses, units or apartment If you would like us to quote you on this or a larger house/office wireless networking solutions, please contact us as detailed below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: 12RU data cabinet, Apple TV, architects, builders, ethernet, Harmony Box, HFC, laptop, NBN, poe switch, smart wiring, Starserve box, ubiquiti, WAP, WAPs, wi-fi, wifi, wired house, wireless access point, Wireless Access Points

Wireless Smart-Wired-Home solutions for small houses, units or apartment

Wireless (Wi-Fi) Smart-Wired-Home solutions for small houses, units or apartment from $259 No matter how the internet is delivered to your home or office (NBN, HFC, ADSL, 4G) there still exists the problem of providing the Wi-Fi Internet signal throughout the building to be used by phones, tablets, laptops, smart-tvs, fetch boxes, Apple TV etc. The Internet signal comes into your home or office via a telephone cable, optical fibre or HFC cable, terminated on an internal wall. A router/modem is attached to that socket (or the NBN box) and this provides internet services either via a cable or wire to your computer or by a Wireless Wi-Fi signal that is produced by the modem. The most likely location of the Modem/Router is where the telephone socket or NBN box is located. This can be in any section of the house but usually found in the lounge, study or garage. With most modems only having a Wi-Fi range of a few meters, and not penetrating solid walls easily, this often means that non-adjoining rooms may not receive a strong enough signal to allow Wi-Fi to be used in those locations. To transmit strong Wi-Fi signal into poor reception areas of the house or office, we recommending installing one or more Ubiquiti Wireless Access Points (WAPs) that are hard-wired (ethernet cabling) back to the modem or switch located in a data/comms cabinet (which can often be in the garage or a cupboard in an existing smart-wired house). If no adequate existing ethernet wiring exists, then an electrician is required to install the ethernet cabling. The Ubiquiti WAPs are ideally located on the ceiling, with ethernet cabling being run back to the modem, switch or central hub. Proposed solutions for small unit or apartment #1 Solution – Boost Wi-Fi signal with a Standalone AmpliFi HD Mesh Router (AFI-R) In an open-plan style home or offices with few dividing walls, installing a single standalone AmpliFi HD Mesh Router (AFI-R) to the modem maybe sufficient to give the required coverage. These are generally 3 to 4 times more powerful than ISP supplied modems and depending on wall thicknesses and size of apartment one or two Amplifi Units could be used instead. Extend the Wi-Fi network to all corners of your house or office by Utilising Ubiquiti AmpliFi High Density Mesh Routers and Mesh Points Purchase Now $259 inc GST for 1 x Standalone AmpliFi HD Mesh Router (AFI-R)… to be collected from our office and self installed* $269 inc GST (includes $10 postage) for 1 x Standalone AmpliFi HD Mesh Router (AFI-R)… drop shipped to your Australian address and self installed* $349 inc GST ($259 + $90 Installation fee within 10k of Subiaco, WA) for 1 x Standalone Amplifi HD Mesh Router (AFI-R)… to be installed by our technician (Monday-Friday, 10am to 4pm). Please call to arrange appointment. *we include up to 15 minutes telephone/remote support per purchase. To purchase multiple devices or obtain advice to suit your home or dwelling, please contact us below for a free quotation. #2 Solution – Install one or more Wireless Access Points For the IT Guys to deploy a single WAP solution for a small unit or apartment with existing smart wiring within 10k of Subiaco, the estimated cost would be $428 inc GST (plus extra travel time if outside 10k plus additional cabling, power boards etc not supplied by client) If ethernet cabling is required, an electrician will need to be employed and depending on the building construction could cost anywhere between $150 and $600.   Wi-fi Problems? Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors Wireless Smart-Wired-Home solutions for large sized homes Wireless Smart-Wired-Home solutions for medium sized homes Wireless Smart-Wired-Home solutions for small unit or apartment If you would like us to quote you on this or a larger house/office wireless networking solutions, please contact us as detailed below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: AFI-R, amplifi, AmpliFi HD Mesh Router, ethernet, ethernet wiring, internet, ISP, mesh point, mesh router, NBN, routers, smart wiring, smart-tvs, ubiquiti, ubiquiti amplifi, WAP, WAPs, wi-fi, wifi, wired house, wireless access point, Wireless Access Points

Smart wiring – Is it really necessary?

Is Smart Wiring really necessary? Is it worth spending $3 – $15k on smart wiring?   Is Smart Wiring really necessary? and what is it? Today, just about every new house comes with a “smart-wiring” package, supposed to make your house “future-proof“. That statement may have been true 10 years ago but today it is NOT. We explain why. What is a “smart-wired” or “smart-wiring” home?     You see many houses being advertised as “smart” or “smart-wired” (smart-wiring) these days. Being “smart” does not mean that the house can think for itself or turn the lights on and off as you enter or leave a room (see a definition of smart home)… Smart in this case refers to the fact that it has been “hard-wired” with TV Aerial (coaxial), Foxtel (coaxial), Telephone and Ethernet (Networking and Security) cabling back to a central “junction box”, “smart-wiring panel”  or “hub” usually located in a cupboard, garage or utility room. From the central hub, cables are run to various points in the house and terminating in wall plates such as the following. The true definition of smart wiring is defined here as a system that enables the combination of many different types of wires used around the home into a single location, which allows for the integration of many different smart home systems and sensors throughout your home, and the capacity to add more at a later date if you want to do so including lighting, security, internet communications, security systems and audio-visual or home entertainment systems. Having the ability to turn lights, air-conditioning or the oven on via your smart phone or schedule is a component of “home-automation”. A smart home may feature smart-wiring to help you achieve home-automation but it is not the same thing. The IT Guys (WA) can assist you in smart-wiring your home and offer alternatives that can save you a great deal of money. Contact us on 08 6118 2601 or email us at support@itguyswa.com.au for a FREE assessment. What does a Smart-Wiring Package give me? When building a new house, you may be given the option of adding a “smart-wiring” package at an additional cost. This will supposedly provide internet access through the home and is usually sub contracted to a smart-home sub-contractor specialist. To be honest, the builders electrical sub-contractors can do this work themselves but prefer to subcontract the work out as many electricians do not like installing and especially “terminating” Ethernet Wiring. Unfortunately, your builder will unlikely offer you a number of alternative smart-wiring-contractors. In Western Australia, one company in particular appear to have a strangle-hold over the major building companies. (For legal reasons we are not allowed to mention the companies name) Most major builders will NOT allow other smart-wiring contractors onto their sites during the building phase, leaving you with only two choices. Install their inferior and outdated smart-wiring package at great expense and then update it when you move in, or Save your money. Give us a call and install the correct package once you have moved in. A large multi-floored house can have high-speed WI-FI and cabled internet starting at only $500 + cabling (see below) If you are being sold such an “add-on” make sure you know in detail, what you are being quoted on by your builder, renovator, electrician and/or “smart-home” installer. Do not be pressured into accepting their proposal straight away. Ask for full details of what you are getting and then come and discuss the suitability of their proposal with us. For $78 bring your plans and/or the installers proposal to our office (or email them to us if you cannot make it to our office) and we can advise you on the suitability of their proposal. You can make payment over the phone by credit card. Ask yourself these questions…. How are Smart-phones, iPads and modern notebooks and laptops with no ethernet port supposed to pickup internet through the house when no wi-fi access points (WAPs) are supplied in the proposed package?? Some of these Smart-Wiring companies are living in the past, still installing outdated technology (hard-ethernet-wiring) and not making any provision for wi-fi coverage. Below we offer a number of Wireless (Wi-Fi) Smart-Wiring-Solutions. Wireless Smart-Wired-Home solutions for extra large sized homes with multiple floors from $1,559 Wireless Smart-Wired-Home solutions for large sized homes from $1,369 Wireless Smart-Wired-Home solutions for medium sized homes $1,100 Wireless Smart-Wired-Home solutions for small homes from $462 Wireless Smart-Wired-Home solutions for small unit or apartment from $428 Building or Renovating? Make yours a Smart-Wired Wi-Fi enabled Home for less than $1,000 Do I need ethernet points in the wall, to connect my TV? Possibly, if you do not have strong wi-fi and/or your TV is not Wi-Fi enabled. (Apple TV or Telstra TV can get around this issue as they are wi-fi enabled) Any TV purchased in the last few years will most likely be a “Smart-TV” and will connect to the Internet and streaming services such as Netflix, Stan, Amazon, iView etc via Wi-Fi or hard-wired cabling. A Smart-TV uses either a hard-wired Ethernet connection or built-in Wi-Fi to connect to a home network for internet access. Most models today have built-in Wi-Fi, but check that it does before you buy a new one. Non-Smart TV’s can also use streaming services such as Netflix over the Wi-Fi by purchasing “Apple-TV” or “Telstra-TV” but if you wish to watch standard free-to-air TV or “Fetch-TV”   you will need to have hard-wired TV co-axial cabling and hard-wired Ethernet cabling to an outlet near your TV. If you are using external speakers such as the Sonos or Bose Playbar or Soundbar check to see if they will connect to your music system. You may need to connect them to your network using an Ethernet cable but most can do so using an Optical-Audio cable between your TV and the Soundbar. This allows the sound-bar to operate as an external TV speaker as well as a part of your music system. FETCH-TV boxes also need […]

How to stop emails going to junk folder

Are you missing important emails because they keep going to the junk folder? Although 90% of the emails in your junk folder are probably genuinely “junk” or “spam“, the occasional important and genuine email will end up there. The reasons for this are numerous and include suspicious attachments, being on a spam blacklist and in many cases a poorly configured email server. If you are running the latest version of Microsoft Office 365, Outlook (for Windows) provides a very easy way way to “trust” or “un-block” genuine email addresses. Find the email in your junk folder and click on it. Now with your mouse do a “right-click” and a menu appears (see picture above), select “Junk” and another sub menu appears. If the email is from an individual choose “Not Junk” or “Never Block Sender“, if the email is from a list or newsletter you subscribe to, select “Never Block this Group or Mailing List“. It’s as simple as that. Unfortunately earlier versions of Outlook, Mac Mail and Web Mail Clients are not as easy to configure. How to reduce the amount of e-mail SPAM you receive Apple Mail – Dealing with Junk Email Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: email spam, junk, junk email, junk folder, microsoft outlook, Never Block Sender, Never Block this Group or Mailing List, Not Junk, Outlook 365, spam, spam blacklist, trust email

How to restrict an iPhone to phone-only use

How to give an iPhone to a child and restrict it ONLY to be used as a Phone (Disable Texting, E-mail, Apps and Internet Access) Many parents want to keep in touch with their children when out of the house and are supplying them with smart-phones (iPhone, Android, Samsung) in order to do so. However, having a smart-phones also gives unrestricted access to texting, E-Mails, Apps and unfiltered Internet Access, not a good thing for an impressionable child. There are two solutions to the problem.   Solution #1 – Non-Smart Phone Solution It is possible to still purchase non-smart phones such as the following “flip-phone“: However, many a “teen” or “tween” would probably be too embarrassed to let it be known to their peers that they were having to use 80’s tech. Plus you can still message (SMS) on one of these ancient flip-phones even though they don’t have the “Internet” and “Apps” Which brings us to a more elegant solution Solution #2 – Restrict the smart-phone to only be used for telephone calls. How to Restrict an iPhone or iPad There is a built-in feature on Apple iPhones and iPads (iOS) called Guided-Access and has been available for some time although most people would not know of its existence. You can also use this setting to restrict access to a single Application (App) on an iPad or iPhone, such as a Game or in this case, the Phone App.   You could also use this feature to restrict an iPhone or iPad to a single game (app) or letting someone use your phone to make an emergency call or any situation where you want to “lock” access to only one game or application and not give the user free-reign over the devices apps and data. How to restrict an iPhone to Phone use only 1. Setting up Guided Access for the first time This part is quite a few steps, but you only need to do this once. From then on the feature is turn on and off my means of a “triple-click” on the Home Button   2. First Time Setup.   Open Settings -> Accessibility 3. Select “Guided Access” 4. Turn “Guided Access” On Once switched “On” “Guided Access” Options appear as follows, not that you switch it on by hitting the “home” button three times (triple-click) and you can set a pass code to enable and disable the feature. You can even set a time limit for the access and restrict certain parts of the screen being accessed. Set a passcode of your choosing …preferably not the same one used to unlock the phone   It is now all set to use…. next time you triple-click the home button. Using Guided Access to restrict access to only one application Locate your desired Application on your iPhone or iPad, such as the Phone App Start the Application and hit the Home button three times (Triple-click), and see the Guided Access menu appear for the Game/Application …simply click on “Guided Access” and a tick appears next to the menu option. (You will see a brief message saying “Guided Access Started”) Now the phone is restricted to this one App and will remain so until you triple-click the home button, enter the passcode and click  “End” in the top-left of the Guided Access Screen to return the device to normal operations. You can find more information on the feature on the Apple site. iOS also has a feature called “Restrictions“which give Parental Control over a number of features and Apps but surprisingly still allows access to emails??? You can check the option out yourself by going to Setting >> General >> Restrictions and “Enable Restrictions” See the Apple page “How to use parental controls on your child’s iPhone, iPad, and iPod touch”   How to restrict an Android Phone to phone-only use If you would like any of these features to be implemented on a phone and cannot (or do not want) to do it yourself, bring it into our office and we will set it up for you for $78 incl GST. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Tags: child, flip-phone, guided access, home button, iPad, iphone, parental control, restricting access, restrictions, smartphone, teen, triple-click, tween

Jobs

Current Vacancies at The IT Guys (WA) The IT Guys (WA) are always on the lookout for customer-driven Apple/Windows Service Technicians, Admin and Sales staff to work in Perth, Western Australia. Please see our current vacancies below: Senior Computer/Technicial Manager Job Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: jobs

How to use Google Drive for FREE cloud storage and backup

Google Drive gives you 15 GB of FREE cloud data for storage or backup Google Drive includes 15GB of FREE cloud backup or data storage. If you need more storage you can purchase from Google here. Apple iCloud Drive gives 5GB Free storgae and more can be purchased also. But if you have an Office 365 Account you get 1TB (1,000 GB) for FREE if you have an Office 365 Personal, Office 365 Home or 365 Business. However, if you wish to use Google Drive First download and install Google Drive to your PC (or Mac) by searching on “Download google drive for PC” (or Mac) Click on “Accept and Install” and the download should begin. In some browsers you may have to double click the downloaded file while in other browsers the installation will start immediately. Confirm the installation and click “Close” Click on “Sign in Now” You will now be prompted to sign-into an existing Google Account or Create a new One. We chose to create a new account. Once created or you sign into an existing account you are taken through the setup steps (Part 1) You will see the Google Drive symbol appear in the bottom right of your screen, every time it shimmers, it is syncing Click on the Google Drive symbol to see the status of the drive including how much storage space you have left In explorer or file finder you will now see an item called “Google Drive” …. try dragging some items from “My Documents” into Google Drive folder. You will see the Google drive symbol in bottom right corner flash and say “Syncing 1 of x, 2 of x etc.. and finally Sync Complete. Click on the icon and show the google drive menu and click on “Visit Google Drive on the web” You will now see those same items in the cloud which are also in your Google Drive folder on your PC. Modify any item in the cloud or on your PC and it will automatically update in the other location. To ensure all your current and future documents get saved and backed up to the google cloud do the following: 1) “Move” the entire contents of “My Documents” , “My Pictures” and anything else you wish to backup to the cloud… move them to the “Google Drive” folder. You may want to create new folders within the Google Drive folder. 2) Open the products you regularly use such as “Word” and Excel and change the default file location to Google drive or one of the folders within Google Drive. Then in the future all new documents or spreadsheets will be automatically created in the Google Drive and synced to the cloud. If 15GB is not enough for your needs, you can purchase more. https://drive.google.com/settings/storage At the time of writing, purchases can be made for 100GB, 1TB, 2TB, 10TB, 20TB, 30TB of cloud storage starting at $2.49 per month. Backing up your Phone or Tablet using Google Drive You can also use your FREE or Paid Google Drive data allowance for backing up a phone or tablet. How Google Photos works with Google Drive Back up iPhone data with Google Drive Save, edit & share Microsoft Office files Use Google Drive with Yahoo Mail Manage your maps in Google Drive Manage & restore your device backups in Google Drive Google Drive works completely cross-platform on Android Phones and Tablets, Apple phones and computer and Windows Computers. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: backup, cloud, google drive, office 365, storage

If you don’t backup your phone and computer data, you stand a high risk of losing everything.

Remember the old drink-driving advert that said “If you drink and drive your a bloody idiot”? Well the same can be said for people and their data. We get many people coming through our doors with sad stories about breaking their phone and losing recent holiday pics or having 10 years of baby-photos on an old computer that has just died. We’ve seen the tears and disappointment in their faces and in about 50% of all cases have not been able to recover their data. The sad thing is, these incidents are all totally avoidable if only they spent a few minutes BACKING UP THEIR DATA. Ideally in two places (locally and in the cloud). We’ve covered this topic many many times in our posts, so here are a few links to past posts and articles. Backing up Android or Google Phone (Samsung etc) Backing up Apple iPhone, iPad, iMac, Macbook Backing up Windows Computers Backing up Servers Backing up any device to the Cloud Unlimited cloud backup for $20 per month We always suggest backing up both “locally” and to “the cloud”, the following article explains the options and the pricing. Backup Services   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page   Tags: android backup, Backing Up, cloud backup, data backup, dropbox, google backup, google drive, iphone backup, local-backup, Onedrive

What is “The Cloud”

Confused by“The Cloud”? … You are not alone! Let The IT Guys (WA) explain it in layman’s terms: the differences, advantages/disadvantages & costs of “The Cloud” What is Cloud-Computing?, What is Cloud-storage? What are Cloud-Applications ? How does it differ between Apple and Windows computers, laptops, phones and tablets? We explain “iCloud”, “iCloud Drive”, “Google Drive”, “Drop-Box”, “One-Drive”, “Share-point”, “Xero”, “Adobe-Creative-Cloud” and more.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: Adobe Creative Cloud, Drop-Box, google drive, icloud, iCloud Drive, One-Drive, Share-point, The Cloud, What are Cloud-Applications, What is Cloud-Computing, What is Cloud-storage, xero

How to setup OneDrive and SharePoint on an iMac or Macbook

We show you how to install Microsoft’s OneDrive and Sharepoint on a Mac, so you can share files with other Mac and Windows users If you or your company uses Microsoft OneDrive or Microsoft SharePoint for cloud data storage in a Windows PC environment as part of Office 365, it can also be setup to work the same way and access and edit files on a Mac OS device such as an iMac, Mac Mini or Macbook as follows. There is no such thing as a “SharePoint-App“. SharePoint is basically the Business version of OneDrive but your computer (Windows or Mac) uses the “OneDrive-App” as the program that syncs files between your computer and the Microsoft Cloud. To setup SharePoint initially, you need at lease one licence of Microsoft Office 365 (Business, Business Essentials, Business Premium, Enterprise E1, E3, E5, SharePoint Plan 1 and 2) However, to access SharePoint files you only need the “OneDrive App” (available to all Office 365 Personal, Office 365 Home or higher. Office 2011 does not have the OneDrive App and was not built to use OneDrive or SharePoint (even though you may have limited success using) Your mac should also be using Mac OS X 10.12 (Sierra) or later. So if not already installed, start by downloading and installing the “OneDrive App” Firstly open the Onedrive App on the Mac (if already installed) or install it by either of the following methods: Download the app from the Microsoft Site https://products.office.com/en-us/onedrive/download or from the Apple App Store by clicking on the App Store icon   and searching for “Onedrive”   A comprehensive guide is also available from Microsoft at the following address https://support.office.com/en-us/article/sync-files-with-the-onedrive-sync-client-on-mac-os-x-d11b9f29-00bb-4172-be39-997da46f913f Once Onedrive is installed, you can then login to your companies Sharepoint or your personal Onedrive account and “sync” your files to your Mac using the OneDrive App How to Sync SharePoint Files to a Mac Login to your Microsoft Account using a web browser, there are a number of ways such as: https://account.microsoft.com/account https://login.microsoftonline.com/ or directly to the company Sharepoint site such as https://your-sharepoint-name.sharepoint.com And open OneDrive or SharePoint in your web browser choose OneDrive or Sharepoint using a browser and depending on which files you wish to sync Syncing OneDrive Files Syncing SharePoint Files Once in OneDrive or Sharepoint click on the “sync” icon   This should force the “OneDrive” app to open on your Mac (SharePoint uses the OneDrive App) Select the files or folders you wish to sync. On the top taskbar of your Mac, you should see the Onedrive icon start to become animated as the the files start to sync, depending on the number of files, these may take some time to download     To access the files that have been synced, right click the “Onedrive” icon, and select the Onedrive or Sharepoint folder you wish to access Other available options here can be found under “Preferences” You can choose to have a “local” copy of OneDrive or Sharepoint files on your computer or choose to leave them in the-cloud and open them “on-demand” if you are running the latest Mac OS (Mac OS 10.14 or newer). This feature is not available on older Mac OS versions. You are not restricted to only having data from OneDrive or SharePoint. You can have both and/or multiple accounts for different users (see below) to add a new account click on the “Add an Account” button The “Office” tab, allows All Office Applications to sync files and you can choose to automatically “merge” conflicts or keep copies of both files and manually work out the changes. Be careful choosing “Always keep both copies” in a situation where there are multiple team members modifying files simultaneously, as you could find yourself with multiple copies of every file. A recent development on Mac OS, is that if you also run Windows on your Mac using Parallels with OneDrive running, hitting the “Sync” button will force the Sharepoint sync to the Windows version and not the Mac version. What should I use OneDrive or SharePoint. What is the difference? Should I save files to SharePoint or OneDrive? Beware of “Sync-Problems” It is not guaranteed that all files will immediately sync, especially if you are “uploading” files to SharePoint or OneDrive from your local drive You may see a warning such as this Clicking on the “X” opens another window that highlights the problems with the syncing. Clicking on the magnifier symbol takes you to the file or folder and allows you to correct them. Common OneDrive/SharePoint Sync problems include: “Names or Folders containing characters that are not allowed” such as: Blank leading Characters Blank Trailing Characters ~ ” # % & * : < > ? / \ { | }. Click here for a full list OneDrive/Sharepoint Data Limits – Personal Users Each personal users of Office 365 has up to 1TB of OneDrive storage included in their subscriptions. OneDrive/Sharepoint Data Limits – Business Users For Office 365 Business versions, each Office 365 individual user licence offers 1TB storage per person, combining licences over an organization (tenant) gives an overall storage allowance calculated as follow: 1 TB plus 10 GB per user license purchased. Example scenarios of increased storage allocation 100 user licenses = Total tenant allocation of 2TB For “unlimited” cloud-data-storage plans, upgrade Office Business 365 to OneDrive Plan 2, Enterprise E1 or Enterprise E3 licences. Call us for pricing, Cloud Data Storage In Australia you can purchase Office 365 Personal or Home (which contains OneDrive) or Office 365 Business (which contains OneDrive and SharePoint) directly from The IT Guys or Hybrid ICT at a discounted price compared to the Microsoft site by clicking on the following links. Microsoft Office 365 Personal Annual Subscription – A$83 per year (RRP A$99) Microsoft Office 365 Home Annual Subscription – A$110 per year (RRP A$129) Microsoft Office Home & Student 2019 (for Mac or PC) A$177 inc GST (RRP A$199) Microsoft Office Home & Business 2019 (for PC or Mac) $A328 inc GST (RRP A$349) Microsoft Office Professional […]

How to fix or repair a Mac Hard Drive (HDD)

Suspect your Hard Disk is in need of Repair? 5 Tell-Tale Signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP 1. Slowing Down Computer, Frequent Freezes, Spinning Wheel of Death (SWOD) These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional. 2. Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time. 3. Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear. 4. Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign 5. If your HDD is older than 5 years… it is on its way out …read more If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. See …How old is my Mac? How do I test the Disk Drive (HDD or SSD) on my Mac? There is a built-in OSx Utility on every Mac that can easily test and in some cases even repair hard disk problems. Follow these steps Click on Finder > Applications and scroll down to “Utilities” and expand click on the icon to expand the selection. ..and select “Disk Utility” This utility gives details of the installed disk drives and also has a “First Aid” option that attempts to repair any “minor” disk problems. If it finds and major issues or cannot run or hangs, this indicates the HDD Needs Replacing. Selecting “First Aid” now asks permission to “Run” the program. Click on “Run” Press “Continue” the “First-Aid” Process starts. If all is well a Green tick of approval will be seen. Click the “Done” button If the utility finds any problems, it will report them and attempt to fix them. See these articles on Apple Support Site, https://support.apple.com/kb/PH25413  If your Disk Drive has major problems, you may get a report like the following If you have any problems and do not have a recent Time-Machine backup of your data , try and get a backup before taking the computer to an Apple Technical Support professional.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page Tags: Disk Utility, First-Aid, Fix HDD, Mac Disk Utility, Mac OSX