How to Backup an iMac

Backing up the data on your iMac on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity Time Machine backup to an External HDD or USB Thumb Drive Time Machine backup to Apple Airport Time Capsule (no longer available for purchase) Time Machine Backup to a Server, NAS Drive or Networked Storage Cloud Backup over the Internet Time Machine is Apple’s built-in program for backup and restoring data and it is very easy to use. How to Backup a Mac using Time machine Time Machine backup to an External HDD or USB Thumb Drive Connect a USB storage or flash-drive to a spare USB port and setup Time Machine to use that for backups. This maybe applicable for Mac’s that only have small internal HDD or SSD of 128 or 256GB. Other wise use an External HDD which come in sizes up to 4 or 6 TB. Connect an External HDD to a spare USB port with the supplied wire and setup Time Machine to use that for backups. A 1 TB external HDD drive will be suitable for most backup needs. The IT Guys can supply these for $99 and help you setup the backup.   Time Machine backup to Apple Airport Time Capsule Apple Time Capsules are no longer produced by Apple. But of you still have one, they remain the easiest way to backup wirelessly. How to backup a mac to a Time Capsule Time Machine Backup to a Server, NAS Drive or Networked Storage Backups can be made to any other device, computer or server that are visible over the network. When setting up the destination of the backup, any available network locations will appear. If they do not show up, they may require some technical help in setting up the source computer, drive or NAS. Contact the IT Guys for help. Cloud Backup over the Internet The IT Guys recommend having two forms of backup, onsite (local, as above) and offsite (in the cloud) There are many cloud backup services available for $20 – $50 per month depending on the amount of data you require backing up. We use CrashPlan Pro and can set it up and have it automatically running in the background for an ongoing fee of $20 per month per device. Cloud Backup from only $20 per month Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to Backup a Mac

Backing up the data on your Mac on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity Time Machine backup to an External HDD or USB Thumb Drive Time Machine backup to Apple Airport Time Capsule Time Machine Backup to a Server, NAS Drive or Networked Storage Cloud Backup over the Internet Time Machine is Apple’s built-in program for backup and restoring data and it is very easy to use. How to use Apple Time Machine to backup to an external storage device Time Machine backup to an External HDD or USB Thumb Drive Connect a USB storage or flash-drive to a spare USB port and setup Time Machine to use that for backups. This maybe applicable for Mac’s that only have small internal HDD or SSD of 128 or 256GB. Other wise use an External HDD which come in sizes up to 4 or 6 TB.   Connect an External HDD to a spare USB port with the supplied wire and setup Time Machine to use that for backups. A 1 TB external HDD drive will be suitable for most backup needs. The IT Guys can supply these for $99 and help you setup the backup. Time Machine backup to Apple Airport Time Capsule Backup all your home Apple computers, easily and wirelessly Time Machine Backup to a Server, NAS Drive or Networked Storage Backups can be made to any other device, computer or server that are visible over the network. When setting up the destination of the backup, any available network locations will appear. If they do not show up, they may require some technical help in settting up the source computer, drive or NAS. Contact the IT Guys for help. Cloud Backup over the Internet The IT Guys recommend having two forms of backup, onsite (local, as above) and offsite (in the cloud) There are many cloud backup services available for $20 – $50 per month depending on the amount of data you require backing up. We use CrashPlan Pro and can set it up and have it automatically running in the background for an ongoing fee of $20 per month per device. Unlimited cloud backup for $20 per month Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Creating an iCloud account or recovering a lost iCloud Password

All iPhone, iPad, Mac, Macbook users need an iCloud account We show you how to set one up or recover a lost password If you forgot your Apple ID or Password, click on the appropriate link. If you have never had an iCloud account, click on “Create a New Apple ID” This is the screen if you forget your password. You will be sent reset email link or possibly an SMS If you need to create an Apple ID, you will firstly be prompted for your date of birth Next your First and Last Name and more personal and security questions until your Apple ID registration is complete. When complete and signed in, click on iCloud and you will see the iCloud menu. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to Check iPhone or iPad for iOS updates

How to check your iPhone or iPad has the latest iOS (Operating System) updates installed, and if not, how to install them. Backup before Updating It is always wise to backup your iPhone or iPad before attempting any updates. How to backup an iPhone How to Backup an iPad Updating iPhone or iPad The process for updating iOS is almost identical for the iPhone or the iPad Click on the “Settings” Icon. 2. Click on “General” > “Software Update“ 3. Unless you are connected to a Wi Fi network or have mobile broadband you may get the following error. Switch WI FI on (and plug in the power lead to make sure your device does not run out of battery) 4. Once connected to the Internet, the iOS software update can commence. 5. Tap Download and Install. If a message asks to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that it removed. If you tap Cancel, learn what to do next. 6. To update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your iOS device into power before you go to sleep. Your device will update automatically overnight. If asked, enter your passcode. If you don’t know your passcode, learn what to do. Alternatively – Install iOS updates using iTunes and the charger cable Once iTunes has been loaded connect your devices together with a USB  cable and iTunes should immediately start Your iPhone or iPad comes with a cord which you will use daily to recharge your iPhone or iPad and will look something like this     Connecting the cable between your iPhone or iPad, to a Mac Computer or a Windows PC or Laptop If iTunes does not start automatically, manually start it from the menu. If detected your device should appear automatically in the iTunes interface. iTunes will detect the name and capacity of your devices, the current operating system (iOS) and the update status. Click on “Check for Update“     And if you cannot figure it out for yourself, Call the IT Guys and use our iPhone setup service or our iPad setup Service Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

On Site Computer Support Services – Perth

Emergency Onsite Computer & IT Support Services to Perth Metro Area for business customers or Managed Services IT Support Companies that require local representation. Does your Business or Client need a site visit or call out to attend a support problem that cannot be fixed remotely?   The IT Guys (WA) support a number of interstate and overseas Managed Services IT Support Companies and Corporate IT Departments by supplying on-site computer, network and server support technicians in the Perth Metro Area. Our qualified Microsoft/Apple Techs are available for site call out for you or your clients 24/7.   Upon accepting our prices and terms we will schedule a technician to attend the site. Once work is completed we will invoice you directly to your accounts department for payment by credit card or EFT within our payment terms.   We support Business IT & Computer Requirements as a support service or on a break-fix basis. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Repair (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) If you have a computer related issue in the first instance please either: Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Upgrades in Perth, Western Australia

Mac Upgrades available for iMac, Macbook, Mac Mini, Macbook Air and most Apple Mac Computers – Perth, Western Australia Most Mac Computers can be upgraded with more memory to make it run like a new model. Memory can be in the form of RAM or Storage Space such as HDD or SSD If your computer does not have a minimum of 4MB RAM memory that will need to be upgraded to run the latest operating systems such as Sierra and High Sierra but the biggest performance upgrade is to replace the standard Hard Disk (HDD) with a super fast Solid State Drive (SSD) Very old models may not be able to be upgraded to the latest Operating System but will still benefit from an increase in memory. Hard Disk Drives (HDD) over 4 years old should be replaced with another HDD or SSD. This alone will give a noticeable performance increase. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBooks or the base of the stand on iMacs or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Apple Most early Mac’s were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new Mac’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra and Mojave and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM Depending on the age of your Mac, you can upgrade RAM up to 32 GB but it varies per model. Another way of finding out the type of RAM your computer supports is the click on “About This Mac” -> “Memory” this will show the type of RAM installed and the number of RAM slots available. RAM for Mac’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your Mac will make your programs run faster, especially if you are running more than one application at a time. However it will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. To increase this speed, upgrade or add a SSD (Solid State Drive). Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac.

How to run Microsoft Windows 7, 8 or 10 on a Mac

Mac computers can run Mac OS or Microsoft Windows OS. iMac, Macbook, MacBook Pro, MacBook Air and Mac Mini can all run Mac OS AND Windows OS, so you can have the best of both world’s, however this is not possible on a Windows PC or Laptop. Mac computers are preconfigured with Mac OS (El Capitan, Sierra, High Sierra etc) but do not come with a Microsoft Windows licence. A genuine copy of Windows 7 Pro or higher is required. A Mac computer can run Microsoft Windows OS in two or more ways: Bootcamp – Bootcamp is a FREE built-in Apple Mac OS utility which allows the user to restart the mac in a choice of OS (Mac OS or Windows OS) Parallels – Is a paid third-party program which allows for both Mac OS and Windows OS to run simultaneously on the one computer, allowing the user to flick between Mac OS and Windows OS or display both on twin monitors at the same time. If you only need to run Windows OS on your Mac with an occasional use of Mac OS then Bootcamp may well be suitable, is FREE and has less demanding hardware requirements than the alternative. If you need to easily and quickly run programs on both OS and have sufficient RAM and disk space and are willing to pay the annual licence fee, then Parallels should be your choice. Bootcamp   Bootcamp can be setup in one of two ways, to always start in a particular OS or to give the optional choice on startup. Use Startup Disk preferences When you use Startup Disk preferences to select a startup disk, your Mac starts up from that disk until you choose a different one. Choose Apple () menu > System Preferences, then click Startup Disk. Click  and enter your administrator password. Select your startup disk, then restart your Mac. If you see a message that your security settings do not allow this Mac to use an external startup disk, check the External Boot setting in Startup Security Utility. Use Startup Manager When you use Startup Manager to select a startup disk, your Mac starts up from that disk once, then returns to using the disk selected in Startup Disk preferences. Hold down the Option key immediately after turning on or restarting your Mac. Release the Option key when you see the Startup Manager window. If your Mac is protected by a firmware password, you can release the key when you’re asked to enter the password. Select your startup disk, then click the arrow under its icon, or press Return. If you press and hold the Control key during this step, your selection is saved in Startup Disk preferences, so it persists until you change it.   Parallels Parallels allows you to run one or more instances of Windows OS (Windows 7, 8 or 10) in a Mac OS Window or full screen. Parallels can be licenced in a number of ways, but the “Home” version would be suitable for most non-corporate clients or individual users   A Mac with 8GB of RAM and an SSD drive is recommended but not essential.   Parallels can be run in a Mac OS window or Fullscreen.   Prices For installed prices of Bootcamp or Parallels with your own copy of Microsoft Windows or with us providing the licence, please contact us on support@itguyswa.com   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Why my Mac will not start?

  7 Reasons why your Macbook or Mac will not start or is stuck on the startup screen Without putting the Mac or Macbook through an Apple Diagnostics test, it is impossible to say if you are experiencing one or more than one issue. However, we list a few of the possible reasons your Mac, MacBook, Pro, Air or Mini will not startup and operate correctly. Possible reasons your Mac does not start or Hangs Mac not starting or hanging? – Possible Display Issues including GPU (Video Card) Failure Mac not starting or hanging? – Possible Power Issues Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is full or nearly full. Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is old/failing and needs replacing Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) SATA Cable failing Mac not starting or hanging? – Failed or Pending Mac OS (Operating System) update Mac not starting or hanging? – Motherboard Failure 1. Mac not starting or hanging? – Possible Display Issues including GPU (Video Card) Failure First, rule out the display as the source of the issue. To be sure you’re not having a display issue, press your computer’s power button. If your Mac has power but doesn’t have any video: You may hear a startup chime. You may hear fan or drive noise. You may see a light from the Sleep LED, if your Mac has one. Pressing the Caps Lock key on the keyboard causes it to light. If any of these things happen and you have an external display, connect to that and see if that shows a picture, get help with video issues on external displays connected to your Mac.   2. Mac not starting or hanging? – Possible Power Issues If your Mac won’t turn on and you have ruled out display issues, try these steps. Verify that you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device. If the wall outlet is working and you continue to have no power, try another power cord or adapter, if available. If you’re using a Mac notebook, learn about troubleshooting MagSafe adapters, and leave the power adapter connected long enough to provide an adequate charge to the battery. Disconnect all accessories that are plugged in to your Mac. This includes things like printers, USB hubs, or mobile devices. Hold down the power button for ten seconds. Then press the power button again to see if the Mac turns on. Reset the SMC. If you recently installed memory or a drive in your Mac, make sure it’s compatible and installed correctly. If possible, reinstall the original memory or drive to see if the issue persists.   3.Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is full or nearly full. When the HDD or SSD drive on your computer becomes full or almost full, the OS cannot use the disk space for “caching” and it may stop the Mac from starting correctly. If the HDD or SSD become critically low on storage you may see a warning, freeing up as much space as possible may improve performance if this is the only issue. See also The Mac “Startup Disk Almost Full” Message and How to Fix It 4. Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) is old/failing and needs replacing If your Mac is slow to restart after a full power down or update and/or if you can hear an audible clicking sound and your computer is over three years old, the chances are that you have a failed or failing Hard Disk or SSD. Full diagnostics of the drive will be required by a service technician to determine if this is the case. If your computer is a pre-2012 model then it is most likely to have a conventional HDD, which is now > 4 years old and has a 50% chance of failing as well as slowing down due to age and an accumulation of old programs, utilities and old operating systems. True speed and performance is gained by replacing the old HDD with a SSD (solid state drive) which is what Apple started to do on it’s post 2012 models. SSD’s have no working parts and are in essence a very large USB thumb or flash drive and they work 4 times faster than conventional drives. 5.Mac not starting or hanging? – HDD (Hard Disk Drive) or SSD (Solid-State-Drive) SATA Cable failing 6. Mac not starting or hanging? – Failed or Pending Mac OS (Operating System) update Macs may hang on startup after there has been an attempt to “upgrade” the OS that fails, leaving the computer in a state of “limbo” not being able to revert to the previous OS version and not being any to complete the upgrade to the current one. The following article explains the problem and identifies the symptoms.   Updating non-Apple programs to their latest versions, may solve the problem. For instance Office 365. Click on “Apple Symbol” > “Force Quit” and close any programs that have become unresponsive and see if this resolves the issue. 7. Mac not starting or hanging? – Motherboard Failure If all the above tests fail and there is no power, lights or signs of startup activity, the chances are that the problem could be the most serious of all a motherboard (main circuit board) failure which is the most expensive part of the computer to repair. This is often the case involving liquid-spills. The cost of repairing this item is often more expensive than a new computer and genuine parts are only available if the model is less than 5 years old. The IT Guys DO NOT RECOMMEND buying non-genuine Apple or second-hand motherboards as they contain no-guarantee and you may not be […]

Mac display distorted? Could be a GPU (Video Card) Failing

Mac video problems are bad news for iMacs and Macbooks and could signal it’s end-of-life Slow Macs that show distorted screens or fail to start properly are usually caused by a failing Video or Graphics Processing Unit (GPU)   If your device is under 5 years old, Apple may still carry parts and it can be fixed. Over 5 years old and your only solution is second-hand parts that usually have no guarantees attached. If you have Video issues and the Mac or Macbook is older than 5 years old, it may be time for a new one. Dodnt use second hand parts unless you can get hold of them cheaply from a reliable source. Some Mac have been recalled with Video Issues in the past, check this link to see if your model is one of them. https://www.apple.com/au/support/macbookpro-videoissues/ See… Why is my Mac So Slow?? On rare occasions we have second-hand GPU’s in stock or can source them from overseas, so please contact us below if you have this issue. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Slow Mac? Could be a HDD (Hard Disk Drive) or SSD (Solid-State-Drive) SATA Cable failing

Macbook Slow? Could be the HDD or the SATA Cable? One problem we have noticed at our workshop is a failing hard drive cable in MacBook Pros. That’s the little flat ribbon cable that connects the hard drive to the logic board. It is a much harder problem to diagnose, because it generally acts just like a system with a failing hard drive Although we have not seen traditional desktop style SATA cable go bad we see the problem quite often in Macbooks. Macbooks with bad cables don’t crash, or freeze. They just hang for a while randomly, then come back. JUST like a hard drive with lots of bad blocks. So if you have a Macbook with signs of a failing HDD, bring it to the IT Guys are take it to your nearest Apple professional and ask them to check the drive AND the cable. See …Why is my Mac so slow? Also, DO NOT replace the cable with another 2nd hand cable as the problems may continue. The IT Guys WA supply and fit replacement cables. Contact us for a quote. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Repair Shop Near Me

Computer Repairs and IT Support Services to Perth, (WA) and Western Australia Looking for a Computer store Near Me? The IT Guys (WA) offer Computer Repairs and Computer Services to the Perth Metropolitan area in Western Australia We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) – from $66 Remote Repair (Worldwide) – from $39 Mobile/Onsite Repair (Perth Metropolitan area) – Call out from $45 plus $45 per 15 min onsite. Come to our Computer Repair Shop in Subiaco, Western Australia and save on call-out fees. The IT Guys are your 24/7 “on-call” IT department that you only pay for when you need (PAYG) We can support individuals and business IT & Computer Requirements as a support service or on a break-fix basis.   If you have a computer related issue in the first instance please either: Call into our workshop in Subiaco and talk to a technician (M-F, 9-5, Sat 9-12) or Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language.   Workshop , Triage, Testing & Assessing and Repairs If you can bring your equipment to our workshop in Subiaco and we are able to fix the problem within 5 minutes there will be no charge If your computer equipment is too heavy for you to handle but you can have someone put it into your car, one of our technicians will carry it into our workshop and put it back in your car when it is fixed. Testing and Assessing In cases where we are not able to make a quick-fix, the equipment will need to be left with us for 24-48 hrs for testing and assessment. You will be required to pay a fee of  $66  when you leave your equipment. The fee covers you for 30 minutes of labour, if the issue can be assessed and fixed within 30 minutes or is unfixable, there will be nothing further to pay. If a fix is available and requires parts or labour beyond 30 minutes, we will contact you, give you a quote and discuss any possible alternatives with you. Remote Support If there is an available internet connection we maybe able to ix minor issues remotely (see Remote Support). This service is available worldwide, but still carried out by our Perth based Technicians. Remote support starts from only $39 (M-F, 8am to 6pm) per 15 mins. http://dev.itguyswa.com.au/residential/remote-support/ Onsite Support or Call Outs Onsite Support and Call Outs are usually not necessary in 75% to 90% of all IT and Computer problems. Certain computer and IT problems will require an “Onsite Support Visit” or  “Call-Out” at the clients personal residence or business premises. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

What can be done to stop email spam, email viruses and Ransomware

Some email accounts offer better protection against malicious emails, spam, phishing and virus attachments than others. Unfortunately FREE email accounts such as Outlook.com/Hotmail, Gmail, Yahoo, iCloud etc. do not offer a great deal of protection from SPAM emails, phishing emails, emails containing viruses and Ransomware. Paid or ISP provided email accounts offer better protection. Microsoft Hosted Exchange is an industry leader in providing secure email accounts that provide a level of spam detection. Some ISP’s such as Telstra and iiNet also offer paid add-on services that claim to offer spam and virus protection but not at the same level. In the past users have relied on 3rd party Anti-Virus programs to protect them from computer viruses which were being delivered as a malicious program/attachment to an email. And a whole industry of anti-virus software providers has blossomed. Unfortunately, todays threats are mostly from emails trying to send users to fake websites where there is an attempt to capture your login details, password, credit-card, banking details or identity information such as DOB, Passport number, Drivers licence number and postal address. This is known as Phishing Todays Computers and iPads may be protected from Computer Viruses but it’s Phishing you really need to worry about. No matter how up-to-date your virus protection or operating system (OS) is, it is normally human-error that gives scammers the information they need to empty your bank accounts and steal your personal information. What is Phishing and how can I defend against it? Phishing in Apple Mail To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to abuse@icloud.com. Phishing in Google Mail (Gmail.com) If you have a gmail account you can report phishing emails by, Opening the message in Gmail, Next to Reply – click the Down arrow, then click Report phishing. Avast/AVG, Trend, Symantec, Mcafee, Microsoft etc all offer program or services that attempt to remove malicious links and malware from incoming emails. Some are better than others and some are very complicated to setup and involve re-directing emails to servers that detect and remove malicious links and attachments before sending the cleaned mail back to the client. The best available protection again Phishing is from Microsoft and is called “Advanced Threat Protection” or “ATP” and is available to anyone using the following Office 365 subscription plans: Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education.   All the above packages contain Microsoft Hosted Exchange mailboxes. If your Office version does NOT contain a hosted mailbox, it can be added by purchasing the Exchange Online Plan 1 or upgrading Office to at least Office 365 Business Premium. To upgrade to Hosted Exchange or Business Premium and protect yourself by employing Microsoft Advance Protection, contact us for a quote. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Upgrade issues to macOS High Sierra

We are seeing a few failed High-Sierra update issues coming through the workshop recently. Here are the common causes: Corrupt installation file (wi-fi, power or internet dropped out whilst downloading or installing. Make sure power cord is in and preferably connect to internet via an ethernet cord Corrupt installtion due to shortage of available diskspace High Sierra is a big download, Please amke sure you have plenty of available disk space before attempting the upgrade Failed HDD or SSD These tend to fail at the most inconvenient times, usually while doing an upgrade Computer is too old if your Mac is older than 2009, it’s not going to work (see full list below) Not enough memory (RAM) Your mac will need a minimum of 4GB RAM to upgrade to High Sierra. Encrypted Hard Disk To upgrade to High Sierra, your drive needs to be decrypted No matter what the issues is, The IT Guys can fix it, please bring your Mac to our workshop in Subiaco, No appointment necessary.   If the installation fails, your computer goes to sleep or there is a loss of internet connection, you may corrupt the operating system and may then need to restore from the last full backup. The upgrade is also only available for the following Mac models macOS High Sierra Apple’s latest OS Upgrade available to download now (ver 10.13) Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page    

macOS High Sierra 10.13.1 Update

There is a new macOS update available for all you users of iMac, MacBook, Pro, Air and MacMini If you’ve been experiencing email problems lately, it is worth installing. 10.13.1 fixes an issue when using Mac Mail (Mac’s built in mail program) accessing work emails using Microsoft Exchange. Full details here https://support.apple.com/en-au/HT208177 About the macOS High Sierra 10.13.1 Update This update is recommended for all macOS High Sierra users. The macOS High Sierra 10.13.1 Update improves the security, stability, and compatibility of your Mac, and is recommended for all users. This update: Adds support for 70 new emoji, including food types, animals, mythical creatures, clothing options, more expressive smiley faces, gender-neutral characters and more. Fixes a bug where Bluetooth appeared as unavailable during Apple Pay transactions. Improves the reliability of Microsoft Exchange message sync in Mail. Fixes an issue where Spotlight does not accept keyboard input. Enterprise content: Improves the reliability of SMB printing. Makes Touch ID preferences accessible while logged in as a mobile account on MacBook Pro with Touch Bar. Adds support for unlocking a FileVault-encrypted APFS volume using a recovery keychain file. For details, enter man diskutil in Terminal. See Apple Security Updates for detailed information about the security content of this update. Learn how to get this macOS update. Published Date: Oct 31, 2017 Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Problems with Office and Outlook for Mac 2016 – Solved

Having problems with Office and Outlook for Mac 2016 (Sept/Oct 2017) We have multiple email accounts using Mac OS with Microsoft Hosted Exchange and Apple Mail and had recently been experiencing two errors for the last few weeks. Each time Outlook is opened, the password for each Exchange account was requested “You’re connected to too many services. Please remove some connections before adding additional services” is displayed many times in Office programs. After a lot of research and much trial and error, we solved the issues. Here is what we did.       Step A – Clean up your Keychain Close ALL Office for Mac programs fully. Use “Force-Quit” to make sure they are all fully closed before cleaning up your keychain. 1. Go to KeyChain Access.(this can be done using spotlight search) 2. Search “Exchange” under Login –> All Items and delete everything. 3. Search “Office” and delete everything. 4. Search “ADAL” and delete everything. 5. Repeat for “Outlook” and delete everything. 6. Close Keychain Step B – Cleanup Open Services When you have more than one Exchange account in Outlook for Mac, you need to clear up multiple open accounts such as multiple “OneDrive” and “Sharepoint” accounts. Open Excel or Word. If you see multiple accounts like the following, remove all accounts except the main one, by hitting the “minus” or delete key Sign Out Sign back into the main account. Repeat the above steps if necessary. Now open Outlook, add the passwords for each account one more time, you should not be prompted again. See Also https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac/authentication-failedcheck-your-account/063826c1-1e4c-40ba-9bfa-54e745925fc1 https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac-mso_mac2016/problem-with-outlook-mails-in-mac/b24fa623-d306-4c6b-80a8-909e72425e82 Microsoft Office: You’re Connected to Too Many Services Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page