Apple’s latest macOS 10.14 (mojave) available Sep/Oct 2018
MacOS 10.14 (Mojave) is to be released in Sept/Oct 2018 with added features but dropping support for some models older than 2014 and all older than 2012 See full details below: As reported by MacWorld and MacRumours macOS 10.14 codenamed Mojave (pronounced mo-HAH-vee) is in final beta stages with a release sometime in September of October 2018. The new OS makes some Mac models and some 32-bit programs obsolete. As long as you are currently running macOS High-Sierra on your Mac computers this should not be an issue for some time but you will not be able to use the new features that come with Mojave. Only the following Macs support Mojave: iMac models from 2012 or later iMac Pro (from 2017) MacBook models from 2015 or later MacBook Pro models from 2012 or later MacBook Air models from 2012 or later Mac mini models from 2012 or later Mac Pro models from late 2013 (plus mid 2010 and mid 2012 models with recommend Metal-capable GPU) You’ll notice what that last option means – no more cheese grater Mac Pro support. A number of older programs and Apps, will not run on Mojave as reported by MacWorld : Adobe Illustrator CS5, Abobe InDesign CS5, Microsoft Excel 2011, Microsoft PowerPoint 2011, Microsoft Outlook 2011, Microsoft Word 2011 and more … For a full list of affected apps and how to identify 32 bit Apps currently installed, go the following MacWorld article: https://www.macworld.co.uk/feature/mac-software/apps-work-macos-mojave-3678735/ If you are running 32 bit Apps in High-Sierra, you may see a message like the following when you use a 32 bit application. If you are running macOS High Sierra on a device not supported by Mojave, do not worry. YET. As long as Apple keep releasing security updates for High Sierra, you should not be faced with Safari not opening up banking sites etc. Apple usually continue to support the current macOS and two previous ones only. On 9th July 2018, support for Safari was still current for: OS X El Capitan 10.11.6 macOS Sierra 10.12.6 macOS High Sierra 10.13.6 If Apple follow their usual pattern, It is safe to assume that support for El Capitan will be dropped and Safari will cease to become secure on banking websites after October 2018 however Google Chrome and Mozilla Firefox browser should still continue to work. :jk:
Windows 7 no longer available on new laptop purchases!!
Major manufacturers such as Dell, Toshiba and Lenovo aren no longer selling computers with the option of Windows 7 Pro. It appears that the latest CPU chips produced by intel, will no longer support Windows 7 and most manufacturers (with the exception of HP) are no longer offering the downgrade option from Windows 10 Pro to Windows 7 Pro. If you already have Windows 7 on a computer or laptop, Microsoft support is extended until 2020, so no need to start panicking yet. Just remember, once your current hardware dies, you will have little choice but to embrace Windows 10. However, there are always exceptions to the rule. Look for old-stock on sites such as Ebay for computers being shipped with the Windows 7 option Buy a second-hand computer with Windows 7 installed Run Windows 7 in a “virtual-window” using a product such as VMWare in your Windows 10 environment Install Windows 7 on a Mac using “Bootcamp” or “Parallels“ Ditch Windows and buy a Mac Or just get used to the fact that Windows 7 already has one-foot-in-the-grave and embrace Windows 10. It’s not that bad once you get used to it 🙂 How old is my Windows PC? :jk:
How to use Google Drive for FREE cloud storage and backup
Google Drive gives you 15 GB of FREE cloud data for storage or backup Google Drive includes 15GB of FREE cloud backup or data storage. If you need more storage you can purchase from Google here. Apple iCloud Drive gives 5GB Free storgae and more can be purchased also. But if you have an Office 365 Account you get 1TB (1,000 GB) for FREE if you have an Office 365 Personal, Office 365 Home or 365 Business. However, if you wish to use Google Drive First download and install Google Drive to your PC (or Mac) by searching on “Download google drive for PC” (or Mac) Click on “Accept and Install” and the download should begin. In some browsers you may have to double click the downloaded file while in other browsers the installation will start immediately. Confirm the installation and click “Close” Click on “Sign in Now” You will now be prompted to sign-into an existing Google Account or Create a new One. We chose to create a new account. Once created or you sign into an existing account you are taken through the setup steps (Part 1) You will see the Google Drive symbol appear in the bottom right of your screen, every time it shimmers, it is syncing Click on the Google Drive symbol to see the status of the drive including how much storage space you have left In explorer or file finder you will now see an item called “Google Drive” …. try dragging some items from “My Documents” into Google Drive folder. You will see the Google drive symbol in bottom right corner flash and say “Syncing 1 of x, 2 of x etc.. and finally Sync Complete. Click on the icon and show the google drive menu and click on “Visit Google Drive on the web” You will now see those same items in the cloud which are also in your Google Drive folder on your PC. Modify any item in the cloud or on your PC and it will automatically update in the other location. To ensure all your current and future documents get saved and backed up to the google cloud do the following: 1) “Move” the entire contents of “My Documents” , “My Pictures” and anything else you wish to backup to the cloud… move them to the “Google Drive” folder. You may want to create new folders within the Google Drive folder. 2) Open the products you regularly use such as “Word” and Excel and change the default file location to Google drive or one of the folders within Google Drive. Then in the future all new documents or spreadsheets will be automatically created in the Google Drive and synced to the cloud. If 15GB is not enough for your needs, you can purchase more. https://drive.google.com/settings/storage At the time of writing, purchases can be made for 100GB, 1TB, 2TB, 10TB, 20TB, 30TB of cloud storage starting at $2.49 per month. Backing up your Phone or Tablet using Google Drive You can also use your FREE or Paid Google Drive data allowance for backing up a phone or tablet. How Google Photos works with Google Drive Back up iPhone data with Google Drive Save, edit & share Microsoft Office files Use Google Drive with Yahoo Mail Manage your maps in Google Drive Manage & restore your device backups in Google Drive Google Drive works completely cross-platform on Android Phones and Tablets, Apple phones and computer and Windows Computers. :jk:
If you don’t backup your phone and computer data, you stand a high risk of losing everything.
Remember the old drink-driving advert that said “If you drink and drive your a bloody idiot”? Well the same can be said for people and their data. We get many people coming through our doors with sad stories about breaking their phone and losing recent holiday pics or having 10 years of baby-photos on an old computer that has just died. We’ve seen the tears and disappointment in their faces and in about 50% of all cases have not been able to recover their data. The sad thing is, these incidents are all totally avoidable if only they spent a few minutes BACKING UP THEIR DATA. Ideally in two places (locally and in the cloud). We’ve covered this topic many many times in our posts, so here are a few links to past posts and articles. Backing up Android or Google Phone (Samsung etc) Backing up Apple iPhone, iPad, iMac, Macbook Backing up Windows Computers Backing up Servers Backing up any device to the Cloud Unlimited cloud backup for $20 per month We always suggest backing up both “locally” and to “the cloud”, the following article explains the options and the pricing. Backup Services :jk:
How to avoid nuisance telephone calls and scammers
Do you have a “Land-Line” Telephone? or know an elderly friend or relative that does? We daily either hear of an elderly customer falling foul of a telephone scammer or we are asked to fix computers that have been “hacked” by someone calling on a land-line and claiming to be from “Telstra” or “Microsoft” There are two easy solution that are both free FREE. Rip the phone out of the wall and use a mobile phone for all calls. (it cost money to call a mobile phone so scammers are reluctant to do so)or If you are a Telstra customer, use “Telstra Home Messages 101” (see below) for non-Telstra customers, install an answering machine. Telstra Customers Simply divert all calls to Home Messages 101, most scammers will not leave a message because they would then have to provide a return telephone number that you can report to the Police. NON-TELSTRA Customers Simply install a telephone answering machine, do NOT answer the phone, genuine callers will leave a message, frausters are less likely to do so. You can then return genuine calls at your leisure and ignore the scammers and the telemarketers. :jk:
IT, Cyber & Computer Systems Auditing Service – Perth
FREE IT, Cyber & Computer Systems Audit and Security Assessment for Small to Medium Sized Business in the Perth Metro Area. FREE 8-point IT, Cyber & Computer Systems Audit and Security Assessment for Businesses Even if you have an in-house IT person, IT team or external IT service provider, would you not like to ensure that they are doing the best for your company?Even though they may have the best of intentions, their skills and experience may not be adequate and up-to-date to identify and protect your business from an ever growing number of cyber security threats. The IT Guys have provided obligation-free, independent and confidential IT & Computer Auditing services to scores of small to medium sized companies across Perth. Our audits cover the following area: Software Security Audit – Check for Microsoft Office 365 Business or 2016 Pro Plus plus all other programs running latest updates and patched in line with OS updates. Operating System Security Audit – Check for min SOE (Standard Operating Environment) Windows 7 Pro or Windows 10 Pro, Mac OS minimum High Sierra. All workstations and servers to have current and updated Anti-Virus software. Email Security Audit – Check for Microsoft Hosted Exchange mailboxes and not running ISP, Google, Hostaway or web hosted email on IMAP and POP Backup Security Audit – Ensure backups occurring regularly locally and offsite (or cloud) ensure backup software running and storage devices have no errors. Data Security Audit – Ensure group or shared data properly secured and being backed up. Network Systems Security Audit – Check router and network is properly password protected, has security and firmware updates properly configured. Server Security Audit – Check server is working, is a currently support OS and has all security patches installed. Also check security login and activity directory properly password protected. Cloud & Web Security Audit – Check website is secure and hosted on secure and updated web host with fully patched hosting software. Full and comprehensive audits over large or multiple sites, buildings, offices etc, will be quoted after our initial FREE Audit. Our audit principles are based on the guideline “Maintaining Information Governance and Security” from the “Office of Australian Information Commissioner (OAIC)” Please Email us at support@itguyswa.com and one of our principles will contact you to discuss your requirements and concerns and arrange an initial meeting. :jk:
Outlook E-mail Sending Issue Fix
Having problems sending email when using Outlook? Are others having problems emailing you from Outlook? If you or a colleague has recently updated their email server, moved to a new email provider, changed to Microsoft Hosted Exchange or a new email host, then Microsoft Outlook may experience problems in either sending emails or receiving emails from other people. This is because Outlook has a feature called “Auto-complete“. As you start typing a name, if that name has been used before it maybe automatically be suggested in a list (see above example). The AutoSuggest/Auto-Complete feature of Outlook keeps a cache of addresses you’ve recently used. As well as the email address, the cache also keeps details of the last server sent to. If the server has changed, Outlook may not be able to send the email and may return an error. In some cases Outlook may simply send the email, no error is returned, the email does not bounce but the recipient does not receive that email as it has been sent to the old email server. If your are having issues emailing someone or other people are having problems emailing you, try deleting the email address from the Microsoft Outlook Auto-complete as follows: Outlook for Windows 2010, 2013, 2016, 2019 In Outlook 2010 and Outlook 2013/16/19, you can click on the X icon on the right side of the selected list item to delete it from the suggestion list (but not from the Suggested Contacts folder). Another method, in Outlook 2010, is to remove the contact item from the Suggested Contacts folder. To see all your Contact folders, switch to the Contacts Navigation (keyboard shortcut: CTRL+3). Another method: Select the unwanted name or e-mail address by using the UP ARROW or DOWN ARROW key. Press DELETE. Then shut Outlook, reopen it, create a new email and type in the email address. Outlook should no longer find the old address details in the Autocomplete cache. Outlook For Mac The Outlook for Mac version is slightly different to the Windows Version. The Auto-Complete still provides suggestions via a drop-down list Some entries that have errors can be removed by clicking on the “X” next to the name. For others, select the person. Hover over the name with the mouse cursor and a window appears, select the “Contact” icon Once the Contact window appears, click on the “Delete” symbol to remove the entry. Click the “OK” button to confirm. Close the window, create a new mail and type the email address as a new entry. :jk:
How to Backup a MacBook
Backing up the data on your Macbook on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity Time Machine backup to an External HDD or USB Thumb Drive Time Machine backup to Apple Airport Time Capsule Time Machine Backup to a Server, NAS Drive or Networked Storage Cloud Backup over the Internet Time Machine is Apple’s built-in program for backup and restoring data and it is very easy to use. How to use Apple Time Machine to backup to an external storage device Time Machine backup to an External HDD or USB Thumb Drive Connect a USB storage or flash-drive to a spare USB port and setup Time Machine to use that for backups. This maybe applicable for Mac’s that only have small internal HDD or SSD of 128 or 256GB. Other wise use an External HDD which come in sizes up to 4 or 6 TB. Connect an External HDD to a spare USB port with the supplied wire and setup Time Machine to use that for backups. A 1 TB external HDD drive will be suitable for most backup needs. The IT Guys can supply these for $99 and help you setup the backup. Time Machine backup to Apple Airport Time Capsule Backing up an Apple Computer Wirelessly Time Machine Backup to a Server, NAS Drive or Networked Storage Backups can be made to any other device, computer or server that are visible over the network. When setting up the destination of the backup, any available network locations will appear. If they do not show up, they may require some technical help in settting up the source computer, drive or NAS. Contact the IT Guys for help. Cloud Backup over the Internet The IT Guys recommend having two forms of backup, onsite (local, as above) and offsite (in the cloud) There are many cloud backup services available per month depending on the amount of data you require backing up. An alternative to a dedicated cloud backup service is to simply store all your data on a cloud-storage service such as Apple iCloud or Microsoft OneDrive. These service, keep your data safe but they do not backup your programs. :jk:
How to Backup a Macbook Pro
Backing up the data on your Mac on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity Time Machine backup to an External HDD or USB Thumb Drive Time Machine backup to Apple Airport Time Capsule Time Machine Backup to a Server, NAS Drive or Networked Storage Cloud Backup over the Internet Time Machine is Apple’s built-in program for backup and restoring data and it is very easy to use. How to use an Apple Time Machine to backup to an external storage device Time Machine backup to an External HDD or USB Thumb Drive Connect a USB storage or flash-drive to a spare USB port and setup Time Machine to use that for backups. This maybe applicable for Mac’s that only have small internal HDD or SSD of 128 or 256GB. Other wise use an External HDD which come in sizes up to 4 or 6 TB. Connect an External HDD to a spare USB port with the supplied wire and setup Time Machine to use that for backups. A 1 TB external HDD drive will be suitable for most backup needs. The IT Guys can supply these for $99 and help you setup the backup. Time Machine backup to Apple Airport Time Capsule Backup all your home Apple computers to backup wirelessly Time Machine Backup to a Server, NAS Drive or Networked Storage Backups can be made to any other device, computer or server that are visible over the network. When setting up the destination of the backup, any available network locations will appear. If they do not show up, they may require some technical help in setting up the source computer, drive or NAS. Contact the IT Guys for help. Cloud Backup over the Internet The IT Guys recommend having two forms of backup, onsite (local, as above) and offsite (in the cloud) There are many cloud backup services available per month depending on the amount of data you require backing up. An alternative to a dedicated cloud backup service is to simply store all your data on a cloud-storage service such as Apple iCloud or Microsoft OneDrive. These service, keep your data safe but they do not backup your programs. :jk:
How to Backup a Macbook Air
Backing up the data on your Macbook Air on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity Time Machine backup to an External HDD or USB Thumb Drive Time Machine backup to Apple Airport Time Capsule Time Machine Backup to a Server, NAS Drive or Networked Storage Cloud Backup over the Internet Time Machine is Apple’s built-in program for backup and restoring data and it is very easy to use. How to use Apple Time Machine to backup to an external storage device Time Machine backup to an External HDD or USB Thumb Drive Connect a USB storage or flash-drive to a spare USB port and setup Time Machine to use that for backups. This maybe applicable for Mac’s that only have small internal HDD or SSD of 128 or 256GB. Other wise use an External HDD which come in sizes up to 4 or 6 TB. Connect an External HDD to a spare USB port with the supplied wire and setup Time Machine to use that for backups. A 1 TB external HDD drive will be suitable for most backup needs. The IT Guys can supply these for $99 and help you setup the backup. Time Machine backup to Apple Airport Time Capsule Backing up an Apple Computer Wirelessly Time Machine Backup to a Server, NAS Drive or Networked Storage Backups can be made to any other device, computer or server that are visible over the network. When setting up the destination of the backup, any available network locations will appear. If they do not show up, they may require some technical help in settting up the source computer, drive or NAS. Contact the IT Guys for help. Cloud Backup over the Internet The IT Guys recommend having two forms of backup, onsite (local, as above) and offsite (in the cloud) There are many cloud backup services available per month depending on the amount of data you require backing up. An alternative to a dedicated cloud backup service is to simply store all your data on a cloud-storage service such as Apple iCloud or Microsoft OneDrive. These service, keep your data safe but they do not backup your programs. :jk:
How to Backup a Mac Mini
Backing up the data on your Mac Mini on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity Time Machine backup to an External HDD or USB Thumb Drive Time Machine backup to Apple Airport Time Capsule Time Machine Backup to a Server, NAS Drive or Networked Storage Cloud Backup over the Internet Time Machine is Apple’s built-in program for backup and restoring data and it is very easy to use. How to use Apple Time Machine to backup to an external storage device Time Machine backup to an External HDD or USB Thumb Drive Connect a USB storage or flash-drive to a spare USB port and setup Time Machine to use that for backups. This maybe applicable for Mac’s that only have small internal HDD or SSD of 128 or 256GB. Other wise use an External HDD which come in sizes up to 4 or 6 TB. Connect an External HDD to a spare USB port with the supplied wire and setup Time Machine to use that for backups. A 1 TB external HDD drive will be suitable for most backup needs. The IT Guys can supply these for $99 and help you setup the backup. Time Machine backup to Apple Airport Time Capsule Backing up an Apple Computer Wirelessly Time Machine Backup to a Server, NAS Drive or Networked Storage Backups can be made to any other device, computer or server that are visible over the network. When setting up the destination of the backup, any available network locations will appear. If they do not show up, they may require some technical help in setting up the source computer, drive or NAS. Contact the IT Guys for help. Cloud Backup over the Internet The IT Guys recommend having two forms of backup, onsite (local, as above) and offsite (in the cloud) There are many cloud backup services available per month depending on the amount of data you require backing up. An alternative to a dedicated cloud backup service is to simply store all your data on a cloud-storage service such as Apple iCloud or Microsoft OneDrive. These service, keep your data safe but they do not backup your programs. :jk:
How to Backup an iMac
Backing up the data on your iMac on a regular basis is essential to ensure you do not lose any information should the device become damaged, lost or corrupted. There are a number of options, listed and detailed below on how to achieve this listed in the order of ease and simplicity Time Machine backup to an External HDD or USB Thumb Drive Time Machine backup to Apple Airport Time Capsule (no longer available for purchase) Time Machine Backup to a Server, NAS Drive or Networked Storage Cloud Backup over the Internet Time Machine is Apple’s built-in program for backup and restoring data and it is very easy to use. How to Backup a Mac using Time machine Time Machine backup to an External HDD or USB Thumb Drive Connect a USB storage or flash-drive to a spare USB port and setup Time Machine to use that for backups. This maybe applicable for Mac’s that only have small internal HDD or SSD of 128 or 256GB. Other wise use an External HDD which come in sizes up to 4 or 6 TB. Connect an External HDD to a spare USB port with the supplied wire and setup Time Machine to use that for backups. A 1 TB external HDD drive will be suitable for most backup needs. The IT Guys can supply these for $99 and help you setup the backup. Time Machine backup to Apple Airport Time Capsule Apple Time Capsules are no longer produced by Apple. But of you still have one, they remain the easiest way to backup wirelessly. How to backup a mac to a Time Capsule Time Machine Backup to a Server, NAS Drive or Networked Storage Backups can be made to any other device, computer or server that are visible over the network. When setting up the destination of the backup, any available network locations will appear. If they do not show up, they may require some technical help in setting up the source computer, drive or NAS. Contact the IT Guys for help. Cloud Backup over the Internet The IT Guys recommend having two forms of backup, onsite (local, as above) and offsite (in the cloud) There are many cloud backup services available per month depending on the amount of data you require backing up. An alternative to a dedicated cloud backup service is to simply store all your data on a cloud-storage service such as Apple iCloud or Microsoft OneDrive. These service, keep your data safe but they do not backup your programs. :jk:
Windows 10 Problem Fixing Service
Problems with Windows 10 can usually be fixed by making sure all the latest updates have been installed correctly. Follow the guide below or bring to our Subiaco workshop and we can fix the problem for you. However, Windows 10 updates will often fail without notifying the user and cause the computer to behave erratically. This has been a particular problem on recent update (October/November 2017) called “Feature Update to Windows 10 version 1709” and “Cumulative Update for Windows 10 version 1607“ To check that Windows 10 has all the correct updates, run Windows Update by one of the following means. Select the Start button, then select Settings > Update & security > Windows Update. . Or use the search facility and search for “Windows Update” 3. Or through “Control Panel” 4. Or by clicking on the “Systems Settings” button From here select “Update & Security” then “Check For Updates“, even though the status may say “Your Device is up to date“, This may be incorrect….. please carry out the following checks Click on “View Installed Update History” – Do you see one or more “failed to install” messages? If you do, you need to “fix” these failing updates. Even if you dont, try running the troubleshooter just to be on the safe side. The easiest way of performing the “fix” is to bring it into the IT Guys and we will fix this and any other issue or do the following. However, if you wish to fix these issues yourself, try the following. Step 1 – in Settings select “Troubleshoot” > “Windows Update” Step 2 – Click “Run the troubleshooter” Step 3 – If any fixes are found select “Apply this fix“ Step 4 – Windows will either start downloading any required updates it finds. To make sure all required updates have been installed, click the “Check for Updates” button again. If the troubleshooter does not fix the issues, you may need to manually download the update to a CD or USB and install it from there. You can find the link to the Windows 10 ISO here: https://www.microsoft.com/en-us/software-download/windows10ISO The tool will download, then check for the latest version of Windows 10, which includes the Fall Creators Update. Once downloaded, run it, then select ‘Update Now’. The tool will do the rest. Your PC will restart a few times – so save any work first – and then your PC will be updated with the Fall Creators Update, while all your files and settings will remain where they were. :jk: How to update Windows Operating Systems Windows updates failing :jk:
Computer Repair Shop Near Me
Computer Repairs and IT Support Services to Perth, (WA) and Western Australia Looking for a Computer store Near Me? The IT Guys (WA) offer Computer Repairs and Computer Services to the Perth Metropolitan area in Western Australia We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) – from :assess-fee: Remote Repair (Worldwide) – from :15m: Mobile/Onsite Repair (Perth Metropolitan area) – Call out from :15mos: plus :15mos: per 15 min onsite. Come to our Computer Repair Shop in Subiaco, Western Australia and save on call-out fees. The IT Guys are your 24/7 “on-call” IT department that you only pay for when you need (PAYG) We can support individuals and business IT & Computer Requirements as a support service or on a break-fix basis. If you have a computer related issue in the first instance please either: Call into our workshop in Subiaco and talk to a technician :opening-hours: or Call us on :phone: and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. Workshop , Triage, Testing & Assessing and Repairs If you can bring your equipment to our workshop in Subiaco and we are able to fix the problem within 5 minutes there will be no charge If your computer equipment is too heavy for you to handle but you can have someone put it into your car, one of our technicians will carry it into our workshop and put it back in your car when it is fixed. Testing and Assessing In cases where we are not able to make a quick-fix, the equipment will need to be left with us for 24-48 hrs for testing and assessment. You will be required to pay a fee of :assess-fee: when you leave your equipment. The fee covers you for 30 minutes of labour, if the issue can be assessed and fixed within 30 minutes or is unfixable, there will be nothing further to pay. If a fix is available and requires parts or labour beyond 30 minutes, we will contact you, give you a quote and discuss any possible alternatives with you. Remote Support If there is an available internet connection we maybe able to ix minor issues remotely (see Remote Support). This service is available worldwide, but still carried out by our Perth based Technicians. Remote support starts from only :15m: (M-F, 8am to 6pm) per 15 mins. https://www.itguyswa.com.au/residential/remote-support/ Onsite Support or Call Outs Onsite Support and Call Outs are usually not necessary in 75% to 90% of all IT and Computer problems. Certain computer and IT problems will require an “Onsite Support Visit” or “Call-Out” at the clients personal residence or business premises. :jk:
How are you preventing staff opening emails that could ruin your business?
Your Business Computers may be protected from Computer Viruses but it’s Phishing you really need to worry about. Anti-Virus programs (AVG, Nortons etc) DO NOT protect your business from “Phishing”. But there is a solution. No matter how up-to-date your virus protection or operating system (OS) is, it is normally human-error that gives scammers the information they need to empty your bank accounts, encrypt your data files, disrupt your business and steal your personal information. Clicking on any links in emails such as the above, can fool staff members into giving their login and password details away or they can infect your browser or computer with malware that tracks the sites they visit and then captures the login and passwords used to access those site. This practice is known as “Phishing” Some email accounts offer better protection against malicious emails, spam, phishing and virus attachments than others. Unfortunately FREE and ISP email accounts such as Outlook.com/Hotmail, Gmail, Yahoo, iCloud, Bigpond, iiNet, Westnet etc. do not offer a great deal of protection from SPAM emails, phishing emails, emails containing viruses and Ransomware. Only Microsoft Hosted Exchange is providing secure email accounts that provide a level of spam detection. Microsoft Hosted Exchange mailboxes start from only $6.05 per mailbox per month. Not a lot of money to give you peace of mind. In the past users have relied on 3rd party Anti-Virus programs to protect them from computer viruses which were being delivered as a malicious program/attachment to an email. And a whole industry of anti-virus software providers has blossomed. Unfortunately, todays threats are mostly from emails trying to send users to fake websites where there is an attempt to capture your login details, password, credit-card, banking details or identity information such as DOB, Passport number, Drivers licence number and postal address. This is known as Phishing Avast/AVG, Trend, Symantec, Mcafee, Microsoft etc all offer program or services that attempt to remove malicious links and malware from incoming emails. Some are better than others and some are very complicated to setup and involve re-directing emails to servers that detect and remove malicious links and attachments before sending the cleaned mail back to the client. The best available protection again Phishing is from Microsoft and is called “Advanced Threat Protection” or “ATP” and is available to anyone using the following Microsoft Hosted Exchange or Microsoft Office 365 Business or Enterprise subscription plans. Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education. Advanced Threat Protection” or “ATP” and is available to anyone using the above Microsoft Hosted Exchange or Microsoft Office 365 Business or Enterprise subscription plans and is an additional $3.08 per mailbox per month Microsoft Advanced Threat Protection for Office 365. For a more in-depth video, click on the following video If you wish to protect yourself by employing Microsoft Advance Protection, contact us for a quote. If your Office version does NOT contain a hosted mailbox, it can be added by purchasing the Exchange Online Plan 1 or upgrading Office to at least Office 365 Business Premium. To upgrade to Hosted Exchange or Business Premium and protect yourself by employing Microsoft Advance Protection, contact us for a quote. :jk:
