Testimonials

Testimonials Here is what our clients are saying about us Helpful on the phone and in person. Excellent updates while my computer was being looked at. Fast turnaround. Have recommended you to a few people already and will continue to do so. Great business to deal with. T Carlino Feb 2021 Work completed promptly and very reasonable rates. Very Satisfied. G Lee Jan 2021 Good job performed efficiently. Thank you E Canute Jan 2021 Happy with the level of service and professionalism. Company: CP Yao & Asociates Jan 2021 What I’d really like to do is thank the team for accommodating my request at somewhat short notice. I was in Perth from regional WA only for a short time over Festivus and the team were able to source the new parts and repair my iMac. Big thanks to Brock and John. Have a great New Year team! N Harrison Dec 2020 Prompt and polite service. Good communication when the task proved to be more than anticipated. C Baker Dec 2020 The service was great. I suffered a slow and erratic computer for months and tried every thing I knew to fix it, but eventually brought it to you. You fixed the immediate problem and suggested a better fix – new hard disk and it has been a miraculous change. I am now enjoying using the computer again. I should have brought it to you months ago. I have recommended your services to friends. Thanks L White Dec 2020 Very impressive service, will be back. S DeGuara Dec 2020 The service provided by Lawrence was very helpful, and seems to have solved the problem, even though he doubted it would. So, a bonus! T Errington Dec 2020 Lawrence did a wonderful job – thank you! S Wishaw Nov 2020 Keep on doing what you are doing. I can’t fault you. M Young Nov 2020 I was very grateful to Brock who served us and gave us two 8Gb Ram chips for our 27″ 2020 iMac for only $108 total. We successfully inserted the chips into our new computer and now have 24Gb of Ram. Brock also gave us a tip on how to install them. He said install them in this order: 4Gb, 8Gb, 4Gb, 8Gb. I was grateful for that information because I would have installed them as 4,4,8.8. Apple would have charged us $300 for only 8Gb extra so you gave us a great deal. Eventually I will be bringing you my old mid 2011 computer. I must confess that it was my wife who inserted the chips with her steady hand because I have a tremor and was unable to insert them myself. R Hulbert Oct 2020 Please pass on my thanks to Laurence for solving about three problems in less than fifteen minutes. I had been putting up with these issues for months, and it is such a relief to have them fixed. Thank you for a wonderful, friendly and efficient service. G Fiegert Oct 2020 Very professional. Definitely will use your services again. F Wandek Oct 2020 yes the technician i had was very good,i was very pleased unfortunitly i have forgotten his name thank you S Tymms Oct 2020 I would like to say that I’m very happy with the service I received on Monday. My computer is running much better now- better than it has in months. I dropped it in after Austin Computers gave me a bit of a run around. Lawrence had it fixed and ready to go within the hour which suited me perfectly. Please pass on my gratitude. K Mazzer Oct 2020 Great service again (especially Curtis who reviewed my queries) and Lawrence for welcoming me on arrival. Many thanks again. C Stewart Sept 2020 I wanted to thank Curtis for his excellent service and patience helping me with email set up and queries I had with my new device at the beginning of August. I also wish to thank Brock for handling my initial enquiry over the phone regarding the services you offer. L Chapple Sept 2020 Please tell the guys, especially Curtis, that I am very satisfied with your service. In the past I have used MACWORX in Joondalup but your friendly and helpful service surpasses theirs. I will return to you in the future if needed. Thanks again. Regards, Peter Sept 2020 Thank you to the IT Guys Team as a whole, the possibility of losing all my work was stressful and the efficiency of the team was fantastic. Being IT challenged myself, I never felt silly for asking questions and they all went above and beyond to retrieve my old data and set up my new computer in record time. Thanks again! J Ostaszewskyj Sept 2020 Picked up the machine last night and give it a run… Really very impressed with the upgrade. I think my major concern was that, after changing so much stuff that I would have to dive in and try to remember all the passwords and etc but Lawrence nailed it and apart from the extra performance it was as promised – just the same look and feel as before. I will be recommending a colleague to the service for the same treatment. Cheers David Sept 2020 I would like to thank Brock for his excellent service the other day, as it turned out it wasn’t my computer but a fault at Bigpond. He has enabled me to receive my emails without going through bigpond. Totally happy with the service I received. Regards L Morrison Sept 2020 Thanks for your work, all going well with my computer. Regards R Fittock Aug 2020 I was very happy with the service provided. Prompt and efficient. Thanks, B Farrant Aug 2020 I dealt with Lawrence and he was great. Very patient and explained things well. I’m very happy. So much so I have already bragged at work and a work colleague is purchasing the family 365. Keep up the great work. cheers A Morelli Aug […]

Remote Support

Remote Control Assistance (Remote Support) Not all IT and Computer problems need to be fixed at your home/office or at our workshop. Many problems can be fixed by remote support. If not they may need an onsite support call. Our computer technicians can help with remote support for selected clients with prearranged agreements or by ad-hoc clients paying over the phone by credit card. Remote Control Session are chargeable in 15 minute increments at: $39 (M-F, 8am to 5pm GMT+8) per 15 mins $42 (M-F, 5pm to 10pm GMT+8)) per 15 mins. Joining a Remote Session Windows 10 Use the built in “Quick Assist” built into Windows 10 Type “Quick Assist” in the Search bar (bottom left of screen) or right click on the windows icon, choose “run” and then enter “quickassist” When the following window appears   Now contact us and by email on support@itguyswa.com.au or call 08 6118 2601 and ask the technician to provide the Quick Support code. One you enter the code that will allow us to take control of your windows 10 computer Windows 7 For Microsoft Windows 7 Computers click here… and Request a Support Session By entering your email address and clicking on “Start New Session” Download the remote viewing software and run it, Once installed,  email us on support@itguyswa.com.au or call 08 6118 2601 and ask the technician to connect Apple Computers   For Apple Mac Computers click here  which will start a download of the Teamviewer application. Teamviewer will be downloaded which you need to run and trust the installer. Once installed, Teamviewer will give you an ID and a password. email or call us with those details so we can commence the session. Contact us on support@itguyswa.com.au or call 08 6118 2601 If you still need an onsite support visit, please click here, for details of our Onsite Support Service Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: remote support, tech support. teamviewer

Data Recovery Perth – PC/Mac, HDD, USB, Email

Data Recovery Perth – PC/Mac, HDD, USB, Email We can recover most “deleted” or “inaccessible” data using our data recovery resources and we can make sure it never happens again Computer Software (Microsoft Office etc) Operating Systems (OS) and Computer Hardware (PCs, Laptops, Macs, Printers, monitors etc) are easily replaced. Data is NOT. We have all become far too reliant on storing our favorite music, photos, address books, emails, appointments, bank statements, accounts etc on electronic devices such as PC’s Laptops, USB Flash Drives, External Hard Disk Drives (HDD) iPads and iPhones without ensuring we have an up-to-date copy or “backup” that we can turn to should something happen to those electronic devices. If you accidentally delete something from your PC. Computer, Mac, USB or Mobile Device, the chances are that it has simply become inaccessible rather than lost and we will be able to help and recover the data using our Data Recovery tools and techniques. If you lose a file, stop using the computer immediately and bring it into us. Continuing to use the computer puts recovering the deleted file in jeopardy. If you have had a Computer Hardware failure and your PC or Mac or HDD has failed (“crashed“) the problem maybe more severe but it may still be recoverable. Often the Hard Disk Drive (HDD) will give early signs of failure before dying completely. The earlier you act once these sign occur, the higher the chance of NOT losing any data and it not costing too much to fix. If you wait until there is a complete disk failure or you keep using your computer, then chances of recovery are much slimmer and the cost to attempt so will be much higher. 6 Tell-Tale-signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP   Slowing Down Computer, Frequent Freezes, Blue Screen Of Death These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional.   Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time.   Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear.   Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign   If your PC, Computer or HDD is older than 6 years… it is on its way out …read more Hard Disk Drives older than 6 years old have a 50% chance of imminent failure. Do you really want to risk it? Mac Tell-Tale Signs of Disk Failure On a Mac, if you see the following images on startup and they do not go away or complete, or you regularly see the “spinning wheel of death“       Cost of Data Recovery It is impossible for us to give an accurate estimate as to the likelihood or cost of recovering lost or corrupt data without first examining the device, computer, hard drive or USB stick. For that you will need to bring us the device and leave it with us for 24 to 48 hrs for us to test and assess the device. You also need to pay a non-refundable $78 fee when you leave it with us. If we cannot recover any data or it is a simple fix that will take us no more than 30 minutes, there is nothing more to pay. If we need to spend extra time to recover the data or replace a part, then we will call and ask your permission before continuing. Our location and opening hours can be found here. No appointments necessary. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: Data Recovery Perth – Mac, Data Recovery Perth – PC. Data Recovery Perth, Data Recovery Perth hdd, data recovery perth ssd, email, External Hard Disk Drives, flash drive, flash drives, hard-disk-drive, hdd, iPad, iphone, laptop, microsoft Office, pc, PC/Mac, pinwheel, spinning wheel, spinning wheel of death, SWOD, usb, USB Flash Drives

Preventative Maintenance & Disaster Recovery

Preventing IT disasters before they happen and Recovering from them when they do. For a business, having IT systems down or offline for any length of time can be stressful. Losing those systems and precious business data, can be a disaster. Unfortunately, the IT Guys are called on far to often to recover data or to restore systems that could have been easily prevented in the first place. By allowing the IT Guys to audit and inspect your current situation and suggest improvements if necessary, potential IT disasters can be averted or minimised. Our Preventative Maintenance services will prevent or reduce the impact of IT disasters before they happen and our Disaster Recovery services can be used to recover from them when they do. Preventative Maintenance The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment or software (programs and operating systems) This is usually accomplished by preventing the failure before it actually occurs. A preventative maintenance program is designed to preserve and restore your equipment reliability by replacing worn components before they actually fail and to patch and upgrade software periodically to plug security leaks and maintain stability and security. Preventive maintenance activities include partial or complete overhauls at specified periods, hardware changes, software upgrades and more. While the ideal preventive maintenance program would prevent all equipment and software failure before they occurs, this is rarely the case. We deploy managed workplace solutions that continually monitor and audit your servers, workstation and devices and automatically alert our support team to investigate and carry out preventative maintenance when and where required. We also install, maintain and manage an effective and secure backup regime. Giving you peace of mind and keeping your business alive in the most dire times. Traditional backup methods, such as tape, disk, or online only, are no longer sufficient. In fact, leading edge business owners are finding them unacceptable, due to their inability to recover data quickly and mitigate downtime. Technological innovations have established a comprehensive new standard, Intelligent Business Continuity (IBC). Only an IBC solution will ensure data protection, data security, instant recovery, mitigate downtime and ensure continuity. TRADITIONAL BACKUP VS. INTELLIGENT BUSINESS CONTINUITY Datto ALTO 3 – Intelligent Business Continuity Solution for Small Business   Disaster Recovery Even with regular maintenance and ongoing vigilance, computer equipment, software and data will fail at some time. Servers and Computers may need to be replaced or have parts replaced and software such as operating systems and programs may need to be restored or reinstalled. In addition, malicious computer viruses may corrupt or encrypt software (data and programs) rendering your IT systems useless. Recovering from such disasters may take hours, days or weeks, depending on the backup regime in place. The IT Guys recommend employing an IBC solution in preference to a traditional backup system but whatever system you choose to employ, remember that prevention is better than cure. We can advise you on many ways of protecting your data from loss and to suit your budget. Our proposed solution will be dependent on your budget, amount and type of data and your business continuity requirements. We use a combination of cloud-based storage, as well as physical storage devices to ensure your precious data is always backed-up and secured. Our recommended backup regime includes local and offsite backups utilising NAS (Network Attached Storage) systems for local backups and mirrored or cloud backup services over the internet. You may think you have a backup of your data but have your ever tested it or tried to recover data from that backup? There is little point backing up your data, if your backups are not tested. You can never have too many backup sources, however make sure that the backup technique you use allows you to go back to previous “versions” of the data. For example, your MYOB or accounting file has some data missing but you do not notice it for a few days. Your backup software may merely be over-writing the bad data on top of the good version of the data. Unless you can recover a previously saved good version of the data file, then your backup regime is critically flawed and needs to be replaced. At The IT Guys we design and implement onsite and offsite data backup and recovery solutions to meet each of our client’s specific requirements. Unexpected disasters are the bane of any business’s existence and can leave your business vulnerable and even lead to a loss in revenue, but with the IT Guys Disaster Recovery Plan in place, we can help mitigate the effects and help eliminate downtime. Please contact us for further details. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: disaster recovery, preventative maintenance

Terms and Conditions

Web Site Terms and Conditions 1. Info Tech Guys Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) provides this service in good faith, and shall not be liable for any loss or damage of any kind whatsoever (including but not limited to damages for loss of business profits, business interruption, loss of data or data corruption) attained by individual(s), business(es) or other entities arising from the use of this web site (“Site”). Individuals, businesses and entities using this Site do so at their own risk. Use of this Site refers to information obtained by the user from the Site, advice given to the user electronically, any financial transaction occurring electronically between the user and THE IT GUYS (and its employees), over the internet (or arising from the internet), or any other course of action executed. 2. All material on this Site is the property of THE IT GUYS. Text, images, design, programming code and any other content available on the Site remain the property of THE IT GUYS and is copyright. 3. Technical specifications and price may change at any time without warning. THE IT GUYS need not give notice or warning of price or specification changes. Actual specifications may vary slightly depending on features, components and availability. 4. All orders are subject to our General Conditions of Trade. For all purchases we reserve the right to make adjustments to information or pricing due to typographical errors, market factors or manufacturer price changes, which may occur at any time without notice. 5. Links to third party material are provided solely as a convenience to you. THE IT GUYS does not control and is not responsible for their content, and thus does not endorse any information, software or other materials found there. If you decide to access any third-party material you do so at your own risk. General Terms and Conditions It is agreed between Info tech Guys Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) and the Customer that THE IT GUYS will: I. perform the work (“the Work”) described in the Order and/or II. supply the equipment (“the Equipment”) described in the Order, On the following conditions:- 1. THE IT GUYS will rectify at its own expense and at a place nominated by THE IT GUYS any defective work reported to it within thirty (30) days from the date of completion of the Work provided that the Work has not been misused, corrupted or modified in any way on inspection by THE IT GUYS. Warranties 2.1 THE IT GUYS warrants that at the date of supply of the Equipment to the Customer, to the best of its knowledge and belief, the Equipment is free from defects in materials and workmanship. 2.2 In accordance with the warranty specified in clause 2.1, THE IT GUYS shall repair or replace, at its own expense and at a place nominated by THE IT GUYS:- (a) where the Equipment comprises of hardware components, within a period not exceeding twelve (12) months from the date of supply; (b) where the Equipment comprises of computer systems, within a period not exceeding twelve (12) months from the date of supply; (c) in all other cases, within a period not exceeding thirty (30) days from the date of supply, the defect in the Equipment, as determined by THE IT GUYS which renders the Equipment unsuitable for the ordinary use determined by THE IT GUYS. THE IT GUYS shall not be liable under clause 2.2 if the serial number is removed or defaced, or the defect is the result of:- (a) faulty materials or workmanship not provided by THE IT GUYS; (b) accident, improper use or mismanagement whether by the Customer, or a third party; (c) operation of the Equipment other than in accordance with any operating manuals supplied by THE IT GUYS; (d) use of the Equipment in a manner contrary to law; (e) subjection of the Equipment to unusual or non-recommended physical, environmental or electrical stress; (f) faulty or improper installation or reinstallation of the Equipment, or moving of the Equipment by a person other than THE IT GUYS; (g) the Customer’s failure or refusal to install engineering changes or enhancements recommended by THE IT GUYS; (h) fair wear and tear of the Equipment; (i) any alterations, modifications or additions to the Equipment not authorised by THE IT GUYS; (j) fire, floods or acts of God; (k) incorrect voltage to the Equipment and mains supply problems to the Equipment; (l) infestation of the Equipment by insects or vermin; (m) any damage to the Equipment which in THE IT GUYS’s opinion could have been avoided had THE IT GUYS been notified by the Customer within a reasonable time of the occurrence of such damage. 2.4 THE IT GUYS’s obligations under sub-clause 2.2 shall extend to installation of replacement and/or repaired parts in respect of the defect in the Equipment, where such replacement and/or repaired parts were originally installed by THE IT GUYS. 2.5 Replacement and repaired parts in respect of the defect in the Equipment are warranted until the expiry of the original warranty period pertaining to the Equipment as specified in sub-clause 2.2 above. 2.6 Products and equipment supplied by THE IT GUYS is based on the manufacturers’ warranty terms and conditions. THE IT GUYS will process all warranty claims with the manufacturer on behalf of customers. 2.7 THE IT GUYS does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. These products include, but are not limited to, printers, scanners, laptops and monitors. Refer to your warranty terms for specific details. 2.8 Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances. 2.9 Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), less our restocking fee, […]