Problems with Office and Outlook for Mac 2016 – Solved
Having problems with Office and Outlook for Mac 2016 (Sept/Oct 2017)
We have multiple email accounts using Mac OS with Microsoft Hosted Exchange and Apple Mail and had recently been experiencing two errors for the last few weeks.
- Each time Outlook is opened, the password for each Exchange account was requested
- “You’re connected to too many services. Please remove some connections before adding additional services” is displayed many times in Office programs.
After a lot of research and much trial and error, we solved the issues. Here is what we did.
Step A – Clean up your Keychain
Close ALL Office for Mac programs fully. Use “Force-Quit” to make sure they are all fully closed before cleaning up your keychain.
1. Go to KeyChain Access.(this can be done using spotlight search)
2. Search “Exchange” under Login –> All Items and delete everything.
3. Search “Office” and delete everything.
4. Search “ADAL” and delete everything.
5. Repeat for “Outlook” and delete everything.
6. Close Keychain
Step B – Cleanup Open Services
When you have more than one Exchange account in Outlook for Mac, you need to clear up multiple open accounts such as multiple “OneDrive” and “Sharepoint” accounts.
- Open Excel or Word. If you see multiple accounts like the following, remove all accounts except the main one, by hitting the “minus” or delete key
- Sign Out
- Sign back into the main account. Repeat the above steps if necessary.
Now open Outlook, add the passwords for each account one more time, you should not be prompted again.
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