How often should I replace my Hard Disk Drive (HDD)?

If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. Do you really want to risk losing all your data with a disk failure? Windows PC’s and Laptops If your computer or Laptop has Windows Vista, Windows XP or even Windows 7, it means your computer is probably more than 5 years old and if you have never upgraded your Hard Disk Drive (HDD) you are in danger of your disk drive failing and potentially losing your data. If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. Let the IT Guys upgrade your computer with a new or 1,000GB (1 TB) Hard Disk Drive (HDD) or SSD and set you up with an External HDD backup to safeguard your precious data. HDD’s have a 2 year guarantee SSD’s have a 5 years guarantee or longer Laptop Upgrades – Windows Laptop Upgrades PC Upgrades – Windows PC Upgrades Apple iMac, Macbook, Macbook Pro or Macbook Air The same situation as the above applies to Apple computers. The reason that the optional “Apple Care” is only available for 3 years, is due the increased risk of parts failures (usually HDD’s). If your Mac computer contains a HDD, we suggest you replace the HDD with an SSD after 4 years, or replace with a new HDD. HDD’s have a 2 year guarantee SSD’s have a 5 years guarantee or longer If the HDD is 5 years or older make sure everything is fully backed up using time-machine and have a new drive fitted ASAP. You are living on borrowed time. Mac Repairs – Apple Macintosh Repairs How old is my Mac? How old is my Mac? Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Laptop Repairs

Laptop or Notebook not starting or behaving strangely? If your Laptop or Notebook is not starting or is not behaving or performing as it once did you may have a problem and a repair maybe needed. Call us and speak to one of our technicians and they will be able to tell you if it your problem is a simple fix that can be handled yourself or fixed by us remotely or something that will need our technicians to examine further at our office workshop or at your premises. If you bring your Laptop or Notebook to our office and we need to carry out testing, internal examination or detailed investigation, we will requires a none refundable charge of $66 in advance which includes hardware testing and virus scanning and a detailed report including repair or replacement cost. We will contact you and discuss our findings with you before we carry out any repairs or replace any parts. If you decide not to go ahead with the repairs you will have no more to pay. Our technicians can also travel to your premises to carry out examination and testing which may result in the equipment requiring further examination at our workshop. In this case travel time to and from site will be chargeable. We highly recommend bringing your Computer equipment to our office if possible as this will save you time and money Quite often we may advise our clients that their Laptop will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. Items such as Laptop Batteries, Laptop screens and Laptop Keyboards are relatively cheap to replace but may have to be ordered from interstate or overseas. Depending on the cost of the item, we may require payment in advance to order in such parts. Laptop Software or Operating System (OS) Issues The most common type of Laptop Repairs are problems with the Operating System  (OS) such as Windows 7, Windows 8, Windows Vista, Windows XP, Apple OS etc which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death. Laptop Hardware Issues The Laptop problem could be related to the internal electronic components such as the Power Supply, Hard Disk Drive (HDD), Memory (RAM) or the internal Motherboard or CPU sometimes even peripheral devices attached to your computer such as printers, scanners, keyboard, mouse etc. These are all collectively known as Computer Hardware or simply “hardware“. The IT Guys specialise in all Laptop Repairs  and Laptop Software or both. On many occasions your issues could well be a combination of both of the above. Replacing Damaged  Laptop or Notebook Hardware Laptops and Notebooks by their very nature are susceptible to being dropped or stood on or having liquids spilt over them. This often requires replacement of the damaged items such as a Broken or Cracked Laptop Screen or a Laptop keyboard replacement. Our technicians are skilled in all such repairs but will not be able to complete the repair until a replacement part has been sourced or priced. Parts are not readily available in Perth, so most parts will have to be sourced from the Eastern States or from Overseas, requiring between 3 to 21 days for delivery of the part. Many problems can be fixed yourself, here are some self-help guides to common problems in Hints and Tips section. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Server Support

Let us manage your SME business servers Gone are the days when SME’s could afford a dedicated IT member of staff to look after your companies IT infrastructure. The IT Guys support and maintain Apple, Microsoft Windows and Linux Server-based equipment for numerous Perth-based small/medium sized businesses and organisations. We also supply complete server packages which include a custom-built server, operating systems, UPS, backup, anti-virus and anti-spam solution from trusted international vendors such as Apple, Dell, HP and IBM Let us help you by providing the following Supply, installation and maintenance of Apple, Windows or Linux servers Onsite and remote access support User and file-access management Exchange email configuration and support Security and anti-spam software Backup systems and procedures Terminal server configuration and support Server recovery and rebuilds Scheduled maintenance checks and visits Assistance with migrations to new server-based software Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Tablet and Smart Phone Setups

Having problems setting up and syncing your Apple, Android or Windows phones and devices? The IT Guys offer iPhone Setup Services and iPad Setup Services as well as Android devices Android, Apple or Windows? Both Android (Google, Samsung, HTC etc) and Apple (iPhone, iPad, iMac, iOS) have their advantages and disadvantages. If you’re not very computer savvy and just want things to work …. then go for Apple iOS devices If you want to be able to customise the way things work, are a bit geeky and can’t afford Apple products, then choose Android …. but beware of cheap phones using Windows phone iOS. If you dislike Winsows 8…. you will dislike Windows iOS on a mobile phone even more. But whatever tablets and devices you have, we can advise on them and configure them to do what you want them to do. Making IT Simple The IT Guys forte is “making IT simple” and providing advice and solutions to individuals and businesses that are easy to use and can be explained simply in non-technical, laymans terms. The IT Guys are is happy to provide you with a one-on-one consultation on any computer, IT or technical issue from how to use an IPad or an IPhone to cloud based email, accounting and specialist software solutions. A 30 minute session with our IT-Guy is only $66 at our offices in Subiaco. If you’d like us to visit your home or workplace, please call or email for a quote. We are available 9am to 4.30pm, Monday to Friday, prior booking is advised but if you call into our office unannounced he or one of our technicians should be able to help you there and then. Call for an appointment on 08 6365 5603 or send an email to support@itguyswa.com Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Australian Federal Police virus scam

Please be aware of the following scam which has been around for some time but we have just seen again on a clients computer here in Perth. After a few minutes the following image takes over your PC or laptop and locks you out, rendering your computer inoperable. This is caused by a computer-virus which tries to get you to use purchased credits to pay a fine to the Australian Federal Police of $100 using an online payment system called Ukash. Now it’s important to point out that Ukash, like Western Union, is a legitimate business and they are not associated with this scam. Ukash provides a service for consumers who want to send cash overseas quickly or buy things online using a voucher bought with cash. Ukash is based, as the name might suggest, in the UK and it’s regulated by the Financial Services Authority there. Ukash vouchers are available in set denominations – $20, $50, $100 and so on, up to $500 – at small shops, newsagents, delis and video stores across many countries, including Australia. DO NOT DO PAY ANYTHING, IT IS A SCAM the scammers are trying to steal your money. Our Western Australian government has issued a warning over the missue of Ukash vouchers here And Ukash themselves issue a number of warnings on their own site here Now back to the scam. What appears on your screen says the following: AFP Australian Federal Police Attention! Your PC is blocked due to at least one of the reasons specified below. You have been violating “Copyright and Related Rights Law” (Video, Music, Software) and illegally using or distributing copyrighted content, thus infringing Article 128 of the Criminal Code of Australia. Article 128 of the Criminal Code provides for a fine of 2 to 5 hundred minimal wages or a deprivation of liberty for 2 to 8 years. You have been viewing or distributing prohibited Pornographic content (Child Porn/Zoophillia anr etc.) Thus violating article 202 of the Criminal Code of Australia. Article 202 of the Criminal Code provides for a deprivation of liberty for 4 to 12 years. Illegal access to computer has been initiated from your PC, or you have been… Article 208 of the Criminal Code provides for a fine of up to AUD $100,000 and/or a deprivation of liberty for 4 to 9 years. Illegal access has been initiated from your PC without your knowledge or consent, your PC may be infected by malware, thus you are violating the law On Neglectful Use of Personal Computer. Article 210 of the Criminal Code provides for a fine of AUD $2,000 to AUD $8,00. To remove this virus you need to create a boot-disk using a commercially available virus removal program or a FREE virus removal boot disk program such as AVG Rescue. Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to remove the “Snap-Do” search virus

The IT Guys have recently come across and fixed a few PCs infected with the SnapDo browser hijacker. If the default page on your browser looks like the above picture, you have it. SnapDo Search will display advertisements and sponsored links in your search results, and may collect search terms from your search queries. It also runs a program called SnapDo.exe in the background which will also cause your computer to run slower, perhaps even become unresponsive. SnapDo is promoted via other free downloads, and once installed it will add SnapDo Toolbar, and change your browser homepage default search engine to search.snapdo.com. SnapDo Toolbar got on your computer after you installed a freeware software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this browser hijacker and when you did so, you will have agreed to change your default browser homepage and default search engine to search.snapdo.com and install the SnapDo Toolbar. Be very careful when installing software because often, a software installer includes optional installs, such as this SnapDo Toolbar. Don’t accept the defaults blindly and opt for the custom installation and deselect anything that is not familiar, especially optional software that you don’t need. Even after changing your default search engine back to Google.com or something else, it will still revert back to SnapDo unless you carry out the following instructions. Step 1 – Uninstall Snapdo.exe Goto the Windows Control Panel and look for the “Uninstall Software” option (found under Control PanelProgramsPrograms and Features in Windows 7). Look for “Snap.Do” by “ReSoft Ltd” and follow the uninstall procedure. While here, also look around for any installed programs not familiar to you and uninstall them also. You may have picked up a number of similar programs recently. Step 2 – Remove Snapdo as your default search engine in your browsers Depending on which browser you use this will differ follow these instructions Step 3 – Remove the SnapDo Toolbar from your browsers Depending on which browser you use this will differ follow these instructions: How to Remove the SnapDo Toolbar from Internet Explorer How to Remove the SnapDo Toolbar from FireFox How to Remove the SnapDo Toolbar from Chrome Step 4 – Remove the SnapDo Toolbar from your browsers Do a full virus scan of your computer using a boot disk. Follow these instructions to do so using AVG Rescue for Free. Step 5 – Cleanup Registry Finally cleanup your registry using any of the Free or paid programs available, click here for details, follow step 7 If you live in Western Australia, please bring your computer, PC or laptop to our office and we will be happy to remove the virus for a small fee. You can contact us here. Otherwise contact your nearest virus removal specialist. Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to remove 99% of computer viruses, malware and adware for FREE

The only effective way of removing computer viruses, malware and adware from your PC, Computer or Laptop is to use a clean “boot-disk” that examines each file on your machine without starting your operating system (such as Windows XP, Vista, 7 or 8). The boot-disk needs to be downloaded and then installed on a CD, DVD or USB memory stick or flash-drive and you need to create these from a reliable and secure source. The IT Guys like many other computer professionals rely on the “AVG Rescue CD” which can be downloaded and installed on a CD/DVD or USB stick for free. Full instructions on how to do this can be found on the AVG site here . or see the videos below: How to create a bootable AVG Rescue CD/USB | AVG Tutorial AVG Tutorial | How to remove infection from PCs using AVG Rescue How to remove the remaining 1% of computer viruses, malware and adware for FREE Some viruses and trojans resist even the attentions of the boot disk… and in this case the only way of removing them is to delete them using the utilities available in the AVG Rescue disk. 1) Manually Remove Malware not automatically healed You will need to know which files require deletion. Sometimes the virus scan report will show the exact path to the virus but most often it is best to delete the whole folder (taking care to ensure it is not a system folder used by the operating system) The following example has been witnessed in more than one PC we have fixed recently. In the above example a whole folder with the path “/Program Files (x86)/TOSHIBA Games/” contained many “Win32/Heur.dropper” threats (Win/Heur is a malicious software that once it is executed has the capability of replicating itself and infect other files and program. It can also corrupt or delete data, erase your hard drive, steal personal information, hijack your screen and spam your contacts) In the utilities section of the AVG Rescue disk is a file manager utility called “Midnight Commander” use this to identify the folder that required removing and delete the necessary file or folder. 2) Install all Windows updates This may seem obvious but without knowing it, viruses on your computer may have been blocking windows updates for many weeks, days or months. Manually run an update by going into the control panel or the windows action center and manually running a windows update. This may mean restarting your computer several times. The dialogue differs between each windows version (Windows 7 example below) You will also need to examine the windows update history. If any updates have “failed” they will need to be manually installed possibly by downloading a special “fix” 3) Remove all unnecessary installed programs In windows control-panel search on “uninstall” and then review all the programs listed as installed. Especially the newer ones. If you find any that are not signed by Microsoft or your Computers Manufacturer and you suspect them as possibly being malicious, then “uninstall them” 4) Clean up your browser add-ons and toolbars Internet browsers are a main source of viruses and malware Cleanup your add-ons, extension and remove all unnecessary search engines, toolbars and applications. You will speed up your internet browsing and stop those annoying popups, spyware and shopping alerts. 5) Clean up your start-up programs Loading 3,4 or 10 programs automatically at windows start-up can take many minutes and seem like your computer is broken or has a virus. It could just need some tidying up. At the command prompt or “Run” open up the command window and type “MSCONFIG” Here you can remove any unnecessary startup programs. 6) Clean up your browser short-cuts Some viruses corrupt your browser short cuts. If you cannot get rid of change the way your browser starts up, it maybe due to a corrupt browser short cut. Remove all shortcuts and re-create from the original program file. 7) Clean up your computers registry Use a free registry cleaner such as “CCleaner” to cleanup your registry entries. Can I purchase the AVG Rescue CD instead of having to create it myself? Yes, please click on the link here. Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Is an anti-virus program essential?

A current and updated anti-virus program on you computer, PC or laptop is essential to ensure that you are protected from most malware, computer viruses, spyware and adware (Click here for an explanation) However, anti-virus programs are not 100% fool-proof and you can still accidentally pick-up viruses from opening e-mails (especially email attachments), visiting websites, installing new or updating existing programs, browser add-ons or applications.       Computers, PCs and Laptops using the most popular operating systems “OS” such as Microsoft’s XP, Vista, Windows 7 or Windows 8 are the most vulnerable to picking up viruses.               Computers, PCs and Laptops using Apple Macintosh (OSX) or Linux operating systems are less likely to be infected by viruses and as such do not generally require anti-virus software. However, they can still pick up adware and spyware through browsers such as Chrome and Firefox.       If your anti-virus program has expired or is out-of-date YOU WILL PICKUP viruses, malware and adware no matter how careful you are,       … so ensure you update your virus definition database regularly by renewing your paid subscription or installing a reputable anti-virus program such as the paid AVG Internet Security or the equally as good AVG Free edition Click here to find out the difference between FREE and PAID anti-virus programs? Your Anti-Virus program may “warn” you that your computer has been infected but cannot always remove them, even though you will probably see a message informing you that the virus has been “deleted“, “removed“, “healed” or “quarantined“. Whenever you see such a message it is advisable to reboot your machine, update your virus definitions and run a “full-scan” of every file on your machine. This will take many minutes or many hours depending on how much data you have on you machine. There are some viruses called “worms” or “trojans” that are very clever and cannot be removed in this way. The only way to remove such programs is to use a clean “boot-disk” that examines each file on your machine without starting windows. How to remove 99% of computer viruses, malware and adware for FREE Click here for detailed instructions on how to remove 99% of malware and computer viruses for FREE using the AVG Rescue CD/DVD or bootable USB What is the difference between a “Computer Virus”, “Malware”, “Adware” and “Spyware”? “Malware” (short for malicious software) is software used to disrupt computer operation, gather sensitive information, or gain access to private computer systems. Malware includes computer viruses, ransomware, worms, trojan horses, rootkits, keyloggers, dialers, spyware, adware, malicious BHOs, rogue security software and other malicious programs; the majority of active malware threats are usually worms or trojans rather than viruses. (See Wikipedia definition here) The difference between the FREE and PAID versions of the same anti-virus program? The “paid” version of an anti-virus product usually offer two main additions to their “FREE” version. Paid versions are usually easier to use for non-technical users Paid versions offer technical support, online or by telephone. This is not available in the FREE versions. What can I do if I do not have the confidence or the technical expertise to remove the malware/virus myself? If you live in Western Australia, please bring your computer, PC or laptop to our office and we will be happy to remove the virus for a small fee. You can contact us here. Otherwise contact your nearest virus removal specialist. The IT Guys recommend AVG anti-virus products. Click on the banner below to purchase. Written by John Kirkby

Antivirus Security Pro is a SCAM – Here is how to remove it.

If you have seen this on your PC you have a serious piece of “malware” or a “computer-virus” on your PC called Antivirus Security Pro. Antivirus Security Pro is a SCAM and the people running it are after your personal information and credit card number with the aim of emptying your bank account and stealing your identity. Antivirus Security Pro is a fake security scanner which is designed to look like a real antivirus program and encourages the user to buy the full version by displaying false security alerts. Antivirus Security Pro is designed specially to threat computer users and motivate them for buying full version of Antivirus Security pro which is just a bogus software. What actually happens is, you are browsing the web and suddenly you see that Antivirus Security Pro is scanning your computer! You don’t even know how this program got installed into your computer and but your computer is infected! How to remove Antivirus Security Pro 1) Using a computer not affected by the virus, go to the Microsoft site and download “Windows Defender Offline” remembering to download the version that matches your operating system (you can find this out by going to Control Panel > System and Security > System and looking under “System Type“) 2) Burn the program to a CD or DVD 3) Restart your PC using the Windows Defender Offline media. 4) Perform a FULL Scan your PC for malicious and other potentially unwanted software. 5) Remove any malware that is found from your PC. …. and be careful what you download in future 🙂 Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Updating Computer Operating System (OS)

The Operating Systems (OS) of any computer running Windows or Mac OS, needs to be constantly updated to make them run properly and to prevent virus threats and vulnerabilities. How to update the Apple Operating Systems (OSx, iOS, MacOS) Why do I need to keep updating my iPhone, iPad, Apps and Apple OS? and how do we know if the Apple OS needs to be updated or not? Are your Apple Devices up to date? If it is deemed that an update is required how do you do it? How to update an Apple iMac or Mabook? How to update an Apple iPhone or Apple iPad? If you would like to use iTunes to do the updates then these articles would be of interest. How to update iPhone or iPad to iOS 10 using iTunes on Windows 10 How to update iPhone or iPad to iOS 10 using iTunes on an iMac or Macbook And if you would like the updates to happen automatically, see the following How to switch on Automatic iOS and App updates for iPhone and iPad How to switch on Auto OSx and App updates for iMac/Macbook   How to update the Windows Operating System (Windows 7,8,10) Windows Updates usually take place on a daily basis to maintain security, integrity and the usability of the computer. New bugs and security threats are being discovered daily and just like your virus checker, these threats and bugs have to be fixed before they become vulnerable to a hacker or intruder. Depending on whatever version of windows you are running the windows update procedure is slightly different How to check Windows 7 updates Select the Start button  . In the search box, enter Update, and then, in the list of results, selectWindows Update. In the left pane, select Change settings, and then under Important updates, select Install updates automatically (recommended). Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box, and then select OK.  How to check Windows 8.1 updates Open Windows Update by swiping in from the right edge of the screen (or, if you’re using a mouse, pointing to the lower-right corner of the screen and moving the mouse pointer up), select Settings  > Change PC settings > Update and recovery > Windows Update. If you want to check for updates manually, select Check now. Select Choose how updates get installed, and then under Important updates, select Install updates automatically (recommended). Under Recommended updates, select the Give me recommended updates the same way I receive important updates check box. Under Microsoft Update, select the Give me updates for other Microsoft products when I update Windows check box, and then select Apply. How to check Windows 10 updates Select the Start  button, then select Settings  > Update & security  > Windows Update . If you want to check for updates manually, select Check for updates. Select Advanced options, and then under Choose how updates are installed, select Automatic (recommended). Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Top 6 checks to make sure your computer is protected from Viruses and Malware

Just because you have a Virus protection program doesn’t mean your computer is safe. Many of us ignore the little warning buttons that Windows uses to warn us of potential threats and unless you keep you system regularly updated it is vulnerable to threats which can leave you open to scammers and fraudsters. These flags are warning us that something is wrong and needs your attention. Hover your mouse over the warning sign and you will get a message informing you of the problem. Do not ignore those warnings. Check # 1 – MICROSOFT UPDATE When was windows last updated? Microsoft issue DAILY updates to fix security holes that have been detected and targetted by the latest spammers and virus creators. Miss out on just ONE DAY of updates and your PC could be vunerable to attack. More Details here. Check # 2 – SPYWARE PROTECTION Do you have a Spyware program that is up to date? Do you know how to check if you have one? Check # 3 – VIRUS PROTECTION is your Virus Protection up to date? Do you know how to check it is or not? Check # 4 – PLUGINS If you use Internet Explorer are you using a secure version? If your still using IE6 or IE7 your vulnerable to spma and virus attack plus you will be unable to browse a large number of sites. Check # 5 – INTERNET EXPLORER Is Internet Explorer running any malicious plug-ins? Check # 6 – FULL SCANNING FOR VIRUSES Run a FULL SCAN at least monthly for viruses and malware instead of the normal Quick-Scan?   Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How to use Microsoft’s default program to backup to an external device or hard drive

Using Microsoft Windows to Backup to an External Hard Drive Why reinvent the wheel or waste money on 3rd party backup software when Microsofts default backup program works well to an external hard drive. You can even backup the files stored on Google Drive, protecting your data twice, to be sure, to be sure. Windows 10 Backup Select the Start​  button, select Settings  > Update & security  > Backup  > Add a drive, and then choose an external drive or network location for your backups. All set. Every hour, we’ll back up everything in your user folder (C:\Users\username). To change which files get backed up or how often backups happen, go to More options. Windows 7 and earlier Backup Goto start-> Control Panel and select “Backup Your Computer” under “System and Security”     Just by plugging in your backup device you may get prompted to “use this drive for backup” but if you do not, use the backup options from control panel as detailed above Select the backup drive you want to backup TO (usually E: F: or higher) ….NOT C: Allow Microsoft to choose what to backup if you only have a small hard drive (40/80/160 MB) and a big external drive such 1TB or 2TB. Otherwise select “Let Me Choose“.   Click on “Setup Backup” to choose the files you wish to backup if you are being selective.   You need to select “Document Library” , “Pictures Library” and “Music Library” as a minimum plus “Video Library” if you have sufficient disk space on your backup drive. If you wish to backup your google drive data, you can locate it under C: -> users -> Your Name -> Google Drive . make sure just the “Google drive” checkbox is selected so as not to backup all those other unnecessary files. Now you have your files selected, you now need to tell backup when to work automatically. Microsoft backup default to every Sunday night at 7pm. Change this to “Daily” and a time when you know the computer will be switched on.   You should now see your backup in progress click on “View Details” to see the files being copied or press the “Backup Now” button to start the backup at anytime Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

The Top 4 ways to store your data in the cloud for FREE

We name the Top 4 ways to store your data in the cloud for FREE (in August 2013) If you are looking for offsite storage and backup for your data, photos, music, documents etc. these 4 solutions offer you similar features but with varying amounts of storage. As you can see from the table below, once you get beyond the FREE storage limit, the prices for extra storage can start to be expensive. The following free storage limits and prices for additional storage were current in August 2013, but click on the links to each option to find out the latest deals for yourself (and please update the blog by leaving a comment). August 2013 Name FREE Storage Extra Storage Google Drive 15 GB extra 100 GB $4.99/month Microsoft Skydrive 7 GB extra 10 GB $20/year Apple iCloud 5 GB extra 10 GB $21/year Drop Box 2 GB extra 100 GB $99/year As a business we use Google Drive to store all our company records such as documents, spreadsheets, images, brochures, presentations etc. And now use the FREE and built in tools such as “Document” “Spreadsheet” “Presentation” and “Drawing” rather than Microsoft Office. We collaborate on documents with contractors and colleagues all over the world in real-time. If your an avid Word/Excel addict, simply configure the default storage directory to your local Google Drive on your PC and they will be synced automatically in the Google Drive cloud. Personally I use the Apple iCloud service to backup and share data among my Apple devices such as my iPhone, iPad and iMac. My pictures, music, contacts are stored automatically and my data backed up to be used on those devices anywhere in the world. If your a Microsoft geek with a Windows PC, Microsoft Phone etc Then Skydrive is probably for you and offers similar storage deals and pricing to Google Drive. The interface and workings appear to be a copy of drive. Drop box was the original “cloud” solution but is now struggling to stay in touch with the big three but it still has an army of loyal fans. As well as these four there are hundreds of cloud storage offerings. Just do a search for “Cloud Storage” … a Google Search of course 🙂 If you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you. Written by John Kirkby

When did you last backup your data?

Top 5 ways to backup and restore your data So when did you last backup your data? For many of you the answer will be NEVER, but its never too late to start. You don’t have to backup your entire computer but it is wise to backup “My Documents“, “My Pictures“, “My Music” etc on a regular basis. Whether you’re running Windows 10, 7,8 XP or Vista the procedure is quite easy and on a Mac or Apple device it’s even easier. What can you backup your data to? We offer you 5 choices. We actively encourage backing up your data locally (options 1, 2, 3 or 4) AND offsite (option 5). Your option choice will be determined by how much data you want to backup and whether you want to open the PC case and play with the computers internals. USB Flash or Thumb drives (option 1) For those with small amount of data, these little data hoarders are the favourites of spies and bookeepers the world over. They are available in sizes from 8Gb to 128GB and priced between $6 and $140 Their solid state memory construction with no moving parts makes them very robust and can easily be attached to a keyring or kept in a purse or a pocket. PROS: Portable, Lightweight, ease to use, ideal for backing up a small 40/80GB Hard drive on an old PC CONS: Easy to lose and misplace, maximum capacity USB External Hard Drive (option 2) For those with lots of data who want something portable then external Hard Drives will probably be for you. Simply plugin to a spare USB port and within a few seconds you have access to all that extra storage. USB External Hard Drives have tumbled in price in recent years with capacity doubling at the same time, so these make an ideal solution for making full backups of your data. USB External Hard Drives are available in sizes from 500Gb to 12TB and priced between $100 and $2,000 PROS: Portable, high storage capacity, easy of use CONS: Not immune to fire, theft, damage or failure. Easy to misplace or lose Network Attached Storage (NAS) (option 3) What is a NAS drive and why do I need one?   Solid State Drives (option 4) For those who don’t mind opening up the PC case and getting their hands dirty dusty Not really a backup drive but more of a replacement or secondary drive. These are solid memory Hard Disk Drives with no working parts for a laptop or PC. Solid Sate Drives (SSD’s) are available in sizes from 64GB to 256GB and priced between $200 and $750 PROS: Give PC’s much more speed, especially noticeable on games and programs using a lot of graphics. CONS: Need to be installed inside the PC or laptop case. Some degree of computer hardware knowledge is required. Small capacity. Internet “Cloud” storage (option 5) Unlimited cloud backup for $20 per month See Also Details on how to use Apples Time Machine can be found here. How to Backup an iMac How to Backup a MacBook How to Backup a Macbook Pro How to Backup a Macbook Air How to Backup a Mac Mini Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

PPC Advertising v Search Engine Optimisation (SEO)

We can have your website listed at #1 in Google Searches for your preferred phrase or keyword within 7 days using PPC Advertising. You’ve put a lot of time, effort and expense into putting together your website. But is anyone visiting your site or finding it from an internet search? If not, it’s been an expensive and time consuming exercise with no return on your investment. There are many, many great websites out there that look fantastic and are full of useful information and great products. Thousands more are added every day, so there is a lot of competition to being seen in search results and to attain the exclusive #1 position in Google Rankings. No doubt you are already being bombarded by SEO companies (Search Engine Optimisation)  from around the world, claiming they are “the world’s best SEO company” and can guarantee you a “#1 Google listing”  (if you live in Perth you may have also noticed some very large billboards and expensive cars advertising the same message). SEO is the new snake-oil and SEO Companies are the new snake-oil-salesmen SEO companies usually want to charge you a lot of money initially with large ongoing monthly fees to maintain your ranking and with no guarantee of sucess. An alternative to SEO is PPC Advertising. PPC adverting sounds expensive, but it need not be if implemented correctly. The IT Guys have been utilising PPC Advertising in the form of Google Adwords and Bing Adwords, ourselves and on behalf of our clients for many years and getting highly qualified and filtered traffic to their websites for as little as 15c per lead (click)… hence the term PPC (pay-per-click). When SEO service companies talk of a #1 ranking in Google, they are talking about having your site or product appear in the #1 “Organic”  listing or position (unpaid) when users search for your company, product or service on their computer, phone or device. You can spend weeks or months and thousands of dollars getting your web page to #1 organically using SEO, only to find there are already one to three paid advertisements (PPC Advertising) above your very expensive Organic listing. What you have effectively paid for is a #2 to #4 listing. And it does not end there. Keeping your #1 organic ranking is an ongoing, expensive and time consuming exercise. SEO companies will tell you that Google and Bing users don’t look at advertisement but they are very wrong. We’ve been using PPC ourselves very successfully over the years and Google and Bing are making millions of dollars per day out of the service, they don’t make any money for organic listings. Organic listings make money for the SEO companies mainly. The only guaranteed way of getting your company, preferred search term or phrase to #1 or at least a first page ranking, is to pay for it using Google Adwords or Bing Adwords.   For only a few hundred dollars we will set you up with the necessary tools to get you going and have your advertisements listed. We will also teach you how to maintain and monitor the PPC service on an ongoing basis. We don’t charge ongoing monthly fees and you can always get free advise and help from your assigned Google account manager. However, if you wish us to provide ongoing assstance, help and monitoring of your account, we are happy to quote you for that also.   SEO Services v PPC Advertising SEO Services PPC Advertising Lead in Time to implement SEO Services v PPC Advertising Google and Bing refresh there listing once a month, so an initial listing would only happen between 1 and 30 days. SEO Techniques rely on linking to other sites and may not become apparent for 1 to 2 months As soon as Adwords accounts have been setup, PPC advertising can commence. This can be as quickly as 1 day. Lead in Time to make changes Required changes/tweaks made to fix mistakes or improve the listing will not become apparent for another 30 days (from date of change) Keywords can be instantly added and the changes to your adverts will take effect within an hour of implementation. (24 hrs for changes to advertisements) Ongoing Time/Costs Algorithms used to rank websites are constantly evolving and changing. A #1 listing last week, may slip to #20 within days. This requires constant changes and updating links etc which the SEO company will have to carry out meaning you have ongoing costs that may or may not improve your listing. As above, changes can be made instantly at any time, by your PPC Consultant or yourself. Your ranking can also be changed by either increasing or decreasing your keyword bids or budget. This can be carried out yourself or by a PPC Consultant. Can I switch listing on/off when not needed? Once listed, the site is very difficult to remove from the listing. If you are very busy and you’d rather not receive more enquiries (maybe your going on holiday for some time) you cannot simply pause or turn off an organic listing. You have full and instant control over your PPC advertising account. In can be paused or switched off within minutes. It can be configured to only display on certain days during certain time periods and to very specific geographical locations. Can I quickly list a new website? Google/Bing do not like new websites – Trying to get a website listed that is under 12 months old is almost impossible using SEO techniques Once the Adwords account has been approved and the Credit Card verified, advertising can usually commence within 24 hrs. How we work Time Line Approx Hours Activities Day 1 – 3 1 – 2 hrs Examine existing site title and header, create keyword report, agree with client on target keywords, phrases, audience, budget. Implement Adwords, Analytics, Webmaster Tools and establish baseline to measure against. Day 4 – 7 15 mins Agree with client, switch PPC advertising on. Day 14/21 1 hr […]