How to increase mobile network signal in home or office

Do you have to step outside your house or office before you can make or receive mobile phone calls? This is a common problem in geographical areas where mobile phone signal is weak, often referred to as a mobile-black-spot If your mobile signal is weak whilst standing in the garden or driveway, then it may decrease to nothing once inside the house. Living in a house with a metal roof, thick walls or with lots of reinforced concrete can stop the mobile phone signal reaching your mobile phone. Now before complaining or changing mobile phone providers, there is a solution. Something you can do yourself to fix the issue. There are three solutions. Switch on VoWiFi / Wi-Fi Calling (FREE), Change Mobile Phone providers (inconvenient) or install a Mobile phone booster (expensive) There is a FREE solution in Australia, its called VoWiFi (Wi-Fi Calling) The solution uses your home or office wi-fi network to make phone calls when the phone cannot access the mobile phone tower. What is Wi-Fi Calling (VoWiFi)? Wi-Fi Calling enables you to make voice calls using a Fixed Broadband Wi-Fi connection from your compatible mobile when you can’t connect to the mobile network. Your mobile simply uses your W-Fi network instead of the mobile network. So you can make and receive calls as you normally would. Is my phone set up for Wi-Fi Calling? To use Wi-Fi calling, you need to: 1.Have a Wi-Fi Calling compatible smartphone or tablet Apple iPhone 6 onwards, Apple Watch 3 onwards Samsung Galaxy devices, S7 onwards, Note 5 onwards Google Pixel 2 devices onwards LG devices G6 onwards 2. Have 4G Voice Calls enabled 3. Have up to date software 4. Turn on Wi-Fi Calling in ‘Settings’. How do I turn on Wi-Fi Calling? For Android devices: Go to your phones calling app Select ‘More’ or the three dots in the top right corner Select ‘Settings’ Turn on ‘Wi-Fi Calling‘ For iPhone: Go to Settings Select ‘Phone’ Turn on ‘Wi-Fi calling’ Full details available by clicking this link Make a call with Wi-Fi Calling Is this service available from ALL Australian Mobile Phone Companies? According to the Apple Website this feature works on SmartPhones connected to these Mobile Phone Networks (3G, 4G, 5G) Optus Telstra Vodafone Your Internet ISP is not important as long as your Mobile Phone carrier is one of the above. What if my Wi-Fi does not reach through the house? Does your Wi-Fi reach all corners of your house? :jk:

Beat the boredom. How to watch BBC, ITV, Netflix USA in Australia during lockdown

Run out of things to watch on Australian Netflix, Prime, Foxtel, ABC, SBS, 7,9 & 10? Even before my coronavirus-self-isolation it was increasingly difficult to find new programs to watch in Australia (especially if your looking for something humorous and light-hearted) Yet the content does exist…. if you live in the UK or Ireland, even the US. There is an endless supply of TV content you can watch from the UK and the US, as long as you can get past the geo-restrictions. “What are geo-restictions?” – Due to international copyright laws, some TV content is only allowed to be viewed in certain countries. It is “geo-restricted“. If it is detected that you are trying to view content from a country outside of a geo-restriction … ie an Australian user trying to view British Programs, your attempts will be blocked. This is done because each computer has an invisible “IP Address” which gives out the country and sometimes the city that you or your ISP (Internet-Service-Provider ie Telstra, iiNet, Optus etc.) are located, making it easy to geo-restrict access. A ludicrous law in this day of global-consumption but until the entertainment industries gets over itself, Australia will continue to be a backwater in terms of what-we-get-to-see and when-we-get-to-see-it because of geo-restrictions. You may have experienced such censorship yourself while trying to access SBS or ABC iView from your hotel in Bali, Hong Kong or Thailand with images such as these. Access to overseas TV content (or Australian content while overseas) is available by using a VPN (Virtual-Private-Network) A VPN, or virtual private network, is a secure tunnel between your device and the internet. VPNs are used to protect your online traffic from snooping, interference, and censorship. A typical use of a VPN is to provide secure internet access between company servers and home computers using Microsoft RDC (Remote Desktop Connection) VPN’s can also act as a proxy, allowing you to mask or change your location and surf the web anonymously from wherever you want. In this way it is used to fool the source of a website or content streamer into believing the source user is from another IP address, one already located close-by or at least in the same country. In this way, content that would normally be inaccessible to users outside of that country becomes available because the source website believes it is being accessed from within that country. Effective VPN clients are NOT Free but not that expensive either. There are a number of companies that advertise FREE VPN’s and some work for a limited time, but they are all trying to sell you their paid VPN service. Rather than struggle with Free VPN services and browser add-ins such a Hola, we recommend purchasing a tried-and-test VPN client VPN Guru lists it’s top 6 VPN clients as Express VPN, NordVPN, UltraVPN, SurfShark, Cyber Ghost, SafeVPN and Privacy Web Going with #1 choice, We tried and tested Express VPN One Express VPN licence allows you to install the client on up to 5 devices be that Windows, MacOS, iOS. We installed on an iPad and a Mac computer and both worked very well, with one or two caveats Downloading the ExpressVPN desktop app To get started, go to ExpressVPN.com and select the Get Started option at the top. A single ExpressVPN subscription comes with easy-to-use apps for every device you own. Mac, Windows, Android, iOS, Linux, routers etc Pick the plan you want, add your email, and enter payment details. Note that ExpressVPN offers a 30-day money back satisfaction guarantee. If applying via the Apple App store or Google Play, you may also get a 7 day free-trial. Click Join Now. Next, choose a password or accept the one generated for you. (Be sure your password includes a few extra characters, numbers, and plenty of characters in upper and lowercase.) You will then receive an activation code. Keep this in a secret place – meaning, not on a sticky note on your desktop. Installing ExpressVPN on desktop Installing ExpressVPN is easy on a desktop or laptop – although there are a few extra steps compared to the mobile client. For the desktop, download the client and install it. The good thing about a client like ExpressVPN is that it is remarkably easy to install and configure. You’ve actually already done the hardest steps – choosing your plan and adding payment details. With the client, sign-in using the account you just created. Enter your activation code. Decide if you want to launch a startup and if you want to send a crash report and other data to improve the product. Your next step is the most important one of all – selecting the location of the server. If you wish to access TV channels in the UK, choose a UK server, if US channels, choose a US server etc. Click the big power icon to connect. This will make your Internet connection secure. Once you connect with ExpressVPN, the app will run in the background and there’s nothing more to do to use the VPN, although you can configure features and change settings. You may notice a decrease in Internet speed while the VPN is switched on, so it maybe recommended to only have it switched on while requiring it. However, if you are using the VPN simply to make your connections secure, choose the home location closest to you. Downloading the ExpressVPN mobile app Like any good service, ExpressVPN is available both on Apple iOS and Android – in fact, it tops our list of the best Android VPN apps – and the client works like any other app. With the mobile app, you have the choice to start a seven-day trial. You can find it at the App Store or Play Store, or you can simply visit the ExpressVPN website to look for the mobile install. Once you find the app, verify that the logo matches what you see on the ExpressVPN site (a V logo with wings). This is important […]

How to fix a computer that will not start, freezes or is very slow

Common computer problems and possible self-fixes for a computer that will not start, hangs, freezes or is very slow Power Issues. If your computer or device shows no sign of power, cannot be started by holding down the power button, shows no lights and no noise such as a fan or ticking hard-disk. Then the issue it is most likely a power issue. Try the following. Check that the plug is in the wall and the power switch is on If connected via a power-board or multi-adapter, try replacing or switching to a known good one and try again Pull the power-cord out of the back of the computer or laptop for at least 30 seconds and reinsert it firmly. if none of the above actions resolves the issue, then the power supply or power-pack will need replacing and it will need to be sent to our workshop for for further assessment and testing Screen Monitor, Keyboard or Mouse issue Flickering or distorted screens or monitors usually indicate a hardware issue and most of these are not repairable but can be replaceable. Replacement Monitors, Keyboards and Mice can be purchased at most electrical stores Keyboards, damaged or cracked screens and trackpads on Laptop or Notebook computers, need to be replaced by a technician and need to be brought to the workshop for further assessment and testing Other Issues How old is your computer? Is your computer a Microsoft Windows Computer or Laptop running Windows 10, 8, 7, Vista, XP? If so CLICK HERE Is your computer an APPLE computer or laptop such as an iMac, MacBook, MacBook Air or Mac Mini? if so CLICK HERE Is your computer a tablet, chrome-book, kindle, iPad or a smart-phone? if so CLICK HERE Microsoft Windows Computers Issues What Windows Operating System Do I have? Slow Windows Computer? Failed Updates are the most likely cause How often should I replace my Hard Disk Drive (HDD)? Apple Computer Issues Why is my Mac Slow all of a Sudden? MacBook Repairs – Apple MacBook Repairs How to fix or repair a Mac Hard Drive (HDD) How often should I replace my Hard Disk Drive (HDD)? How to Fix Apple Spinning Wheel of Death (SWOD) Tablets, Chrome-book, Kindle, iPad or a smart-phone?   Generally, these items are not repairable (if broken) but the operating system can often be re-installed or reset. Doing so may get the device working again, but all data is likely to be lost unless t has a backup. How old is my Windows PC? :jk:      

Help

Self Help Resources   How to fix a computer that will not start, freezes, hangs or is very slow How to fix common Microsoft Windows problems How to fix common Microsoft Office and Outlook problems How to fix common Apple iMac, Macbook problems How to fix common Network/Internet problems How to Work Remotely with Office 365 An Essential Guide to Working from Home Blog/FAQ   :jk:

Can my Computer catch the Corona Virus?

Q – Can my computer catch the CORONA Virus? A – NO, But your computer can pass on the virus to another human being unless you keep it clean. When devices are used by multiple people such as co-workers or family members these germs and viruses can be transmitted to others by them simply touching that device and then touching their eyes, mouth or nose. It is important to regularly clean hard-surfaces, including computer and electronic devices on a daily basis as the latest research from the LiveScience website states than flu-like viruses survive on hard surfaces for 48 hrs and that the CORONAVIRUS (SARS-CoV-2) can live on surfaces for up to 3 days. What to use to clean and disinfect Electronic devices Here is the advice directly from the Apple website Is it OK to use a disinfectant on my Apple product? Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don’t use bleach. Avoid getting moisture in any opening, and don’t submerge your Apple product in any cleaning agents. Don’t use on fabric or leather surfaces. source = https://support.apple.com/en-us/HT204172 Cleaning products containing Alcohol are preferred over other products because it quickly evaporates. Too much moisture will damage equipment and too little is not effective, getting the correct amount and using the correct cleaning technique is vital. Ideally use products containing a minimum of 70% Isopropyl alcohol such as the following: Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.). Although Bleach or Chlorine based disinfectants can be used on most surfaces such as tables and door handles, only alcohol based cleaners and wipes are recommended for Electronic Equipment. There is a comprehensive guide issued by the CDC (Centre for Disease Control and Prevention) containing specific instructions on cleaning surfaces at home and at work. See Preventing COVID-19 Spread in communities How to safely clean and disinfect a keyboard without damaging it DO NOT SPRAY FLUID DIRECTLY ONTO A KEYBOARD or LAPTOP If cleaning fluid gets under the keyboard keys, it can short-circuit the keyboard and render it unusable. Fortunately, a new wireless keyboard and mouse combo can be purchased for under $50. However, If fluid gets under the keyboard of a laptop, it could short-circuit the whole laptop-computer which may render the laptop unusable and uneconomical to repair, so be very careful when using ANY fluid near any electronic device. Firstly, power-off the computer or laptop. Disconnect the keyboard from power by removing keyboard batteries (in the case of a wireless keyboard). Now, turn the keyboard over. Locate Batteries Remove Batteries Or by disconnecting a wired-keyboard from the computer (USB Ports) Trace keyboard and mouse wires back to the computer USB ports Remove those wires, this then renders them disconnected and powerless The keyboard now has no power and is safe to clean. Spray a small amount of Alcohol onto a cloth or use an Alcohol wipe Hold keyboard upside-down and use cloth or wipe to clean keyboard Leave keyboard for 5-10 minutes until completely dry, add back batteries (in case of wireless keyboard) or put USB cables back in same USB ports in computer and power up the computer or laptop. Now repeat the process for your mouse. How to safely clean and disinfect a mouse without damaging it Disconnect USB cable in case of Wired-mouse, or in case of wireless mouse, turn over and switch off Or locate and remove batteries Now clean using a cloth and alcohol spray or alcohol-wipes Leave mouse for 5-10 minutes until completely dry, add back batteries (in case of wireless mouse) or put USB cables back in same USB ports in computer and power up the computer or laptop. Conclusion Bringing any fluids and electronic devices together is a risky business but easily done by being careful and using the correct techniques and cleaning materials. However, the risk or spreading diseases, germs and viruses between you and others by NOT cleaning computers, laptops, keyboards, mice, monitors, smart-phones etc. is even riskier these days. :jk:

How to safely clean and disinfect electronic devices

How to safely clean and disinfect your electronic devices (computers, laptops, keyboards, mice, monitors, smart-phones) without damaging them   Moisture and Electronics do not like each other and one can have a terminal effect on the other. However, to effectively clean and disinfect surfaces, you need moisture, a disinfecting moisture, such as Alcohol or Bleach Computers, Laptops, Keyboards, Mice, Smart-Phones, Telephones etc. when sneezed or coughed over can harbour viruses and germs for 2 to 3 days. When devices are used by multiple people such as co-workers or family members these germs and viruses can be transmitted to others by them simply touching that device and then touching their eyes, mouth or nose. It is important to regularly clean hard-surfaces, including computer and electronic devices on a daily basis as the latest research from the LiveScience website states than flu-like viruses survive on hard surfaces for 48 hrs and that the CORONAVIRUS (SARS-CoV-2) can live on surfaces for up to 3 days. What to use to clean and disinfect Electronic devices Here is the advice directly from the Apple website Is it OK to use a disinfectant on my Apple product? Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don’t use bleach. Avoid getting moisture in any opening, and don’t submerge your Apple product in any cleaning agents. Don’t use on fabric or leather surfaces. source = https://support.apple.com/en-us/HT204172 Cleaning products containing Alcohol are preferred over other products because it quickly evaporates. Too much moisture will damage equipment and too little is not effective, getting the correct amount and using the correct cleaning technique is vital. Ideally use products containing a minimum of 70% Isopropyl alcohol such as the following: Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.). Although Bleach or Chlorine based disinfectants can be used on most surfaces such as tables and door handles, only alcohol based cleaners and wipes are recommended for Electronic Equipment. There is a comprehensive guide issued by the CDC (Centre for Disease Control and Prevention) containing specific instructions on cleaning surfaces at home and at work. See Preventing COVID-19 Spread in communities How to safely clean and disinfect a keyboard without damaging it DO NOT SPRAY FLUID DIRECTLY ONTO A KEYBOARD or LAPTOP If cleaning fluid gets under the keyboard keys, it can short-circuit the keyboard and render it unusable. Fortunately, a new wireless keyboard and mouse combo can be purchased for under $50. However, If fluid gets under the keyboard of a laptop, it could short-circuit the whole laptop-computer which may render the laptop unusable and uneconomical to repair, so be very careful when using ANY fluid near any electronic device. Firstly, power-off the computer or laptop. Disconnect the keyboard from power by removing keyboard batteries (in the case of a wireless keyboard). Now, turn the keyboard over. Locate Batteries Remove Batteries Or by disconnecting a wired-keyboard from the computer (USB Ports) Trace keyboard and mouse wires back to the computer USB ports Remove those wires, this then renders them disconnected and powerless The keyboard now has no power and is safe to clean. Spray a small amount of Alcohol onto a cloth or use an Alcohol wipe Hold keyboard upside-down and use cloth or wipe to clean keyboard Leave keyboard for 5-10 minutes until completely dry, add back batteries (in case of wireless keyboard) or put USB cables back in same USB ports in computer and power up the computer or laptop. Now repeat the process for your mouse. How to safely clean and disinfect a mouse without damaging it Disconnect USB cable in case of Wired-mouse, or in case of wireless mouse, turn over and switch off Or locate and remove batteries Now clean using a cloth and alcohol spray or alcohol-wipes Leave mouse for 5-10 minutes until completely dry, add back batteries (in case of wireless mouse) or put USB cables back in same USB ports in computer and power up the computer or laptop. Conclusion Bringing any fluids and electronic devices together is a risky business but easily done by being careful and using the correct techniques and cleaning materials. However, the risk or spreading diseases, germs and viruses between you and others by NOT cleaning computers, laptops, keyboards, mice, monitors, smart-phones etc. is even riskier these days. :jk:

Why you need to install Anti-Virus on your Mac Computer ASAP!!

For the first time ever, in 2019, Macs outpaced Windows PCs in number of viruses detected per computer. Does your Mac have an Anti-Virus program installed? There are two options available, one FREE the other paid. See below. One of the main reasons users buy Apply Computers (iMac’s, Macbook’s, Mac Mini’s) is due to the belief that “Macs don’t get Viruses“ That may have been the case in the past but according to leading virus-removal software company Malwarebytes, this has all changed in 2019. “We saw a significant rise in the overall prevalence of Mac threats in 2019, with an increase of over 400 percent from 2018” according to the “2020 State of Malware Report” just released by Malwarebytes. ” …we examined threats per endpoint on both Macs and Windows PCs. In 2019, we detected an average of 11 threats per Mac endpoint—nearly double the average of 5.8 threats per endpoint on Windows” stated the report. At the IT Guys, we offer residential customers a FREE basic Anti-Virus software from AVAST which offers basic protection and for Business customers and we offer our 24/7 Anti-Virus/Web Protection & Remote Monitoring Software from Bitdefender. Companies such as Malwarebytes, Trend. Norton, Mcafee and Kaspersky have all developed paid Mac versions of their popular PC products but they do little more than that offered by AVAST FREE for Mac. Cyber criminals gain access to computers by exploiting know vulnerabilities and flaws in the computers software such as Adobe Reader and the Operating System OS (Windows 10, Windows 7, MacOS, Linux etc) Anti Virus programs attempt to detect incoming threats that attack these vulnerabilities on your computer. As new threats are discovered, software manufacturers release “updates” or “patches” to fix those vulnerabilities so they cannot be compromised. You can manually protect your computer with vigilance and by making sure that every software update and patch is applied to your computer as soon as it becomes available This can also be done automatically by purchasing a “patching-service” that automatically detects available patches and automatically installs them or warns us via our management console, should they fail or require a reboot. Businesses normally do not have the time to monitor each employee and computer in it’s organisation, this is where our Managed 24/7 Anti-Virus/Web Protection & Remote Monitoring Software from Bitdefender comes into play. Managed 24/7 Anti-Virus/Web Protection & Remote Monitoring Software for Mac computers is available from Hybrid ICT for $10 per computer per month + GST or $12 per computer per month for Windows Computers and Servers. Hybrid ICT also offers Managed IT service plans that include Managed 24/7 Anti-Virus/Web Protection & Remote Monitoring Software and start from only $22 per computer/user per month. Please contact Hybrid ICT for a free IT Audit and quote. Virus Removal Services Your Apple Mac has a Virus (this is NOT a joke) Virus, Malware, Spyware, Ransomware, Phishing Removal Services   Important – Mac Computer users with AVAST/AVG Anti-Virus (For Mac) How to check Mac, iMac, Mini or MacBook for MacOS Updates Weknow.ac – How to remove Weknow.ac Computer Virus from a Mac :jk:

Copper Disconnection Dates – WA Suburbs – 16th January 2020

WA Suburbs that will have their copper telephone lines (Landlines and ADSL) disconnected on January 16th 2020 If you live in any of the following WA suburbs and have not switched to NBN or an NBN-Alternative by 16th Jan 2020 you will find your telephone and ADSL Internet disconnected Applecross, Armadale, Atwell, Aubin Grove, Australind, Bandy Creek, Banjup, Banksia Grove, Baynton, Bedford, Beeliar, Bellevue, Beresford, Boya, Brockman, Brookdale, Brown Range, Bullsbrook, Busselton, Byford, Camillo, Carabooda, Carey Park, Carnarvon, Castletown, Chadwick, Champion Lakes, Cloverdale, Cockburn Central, Como, Coogee, Cottesloe, Darch, Darling Downs, Darlington, Dawesville, Deepdale, Denham, Dudley Park, Dunsborough, East Bunbury, East Carnarvon, Edgewater, Esperance, Forrestdale, Gap Ridge, Green Head, Greenmount, Greys Plain, Hamilton Hill, Haynes, Helena Valley, Henderson, Hilbert, Hilton, Inglewood, Jandakot, Joondalup, Katanning, Kelmscott, Kewdale, Kingsford, Koongamia, Lancelin, Landsdale, Lange, Leda, Ledge Point, Leeman, Leschenault, Lockyer, Mandurah, Mariginiup, Marybrook, Maylands, Milpara, Morgantown, Mosman Park, Mount Lawley, Mount Melville, Mount Richon, Munster, Orana, Paraburdoo, Peppermint Grove, Quindalup, Riverton, Rockingham, Seville Grove, South Carnarvon, South Perth, South Lake, Spearwood, Spencer Park, Success, Swan View, Utakarra, Victoria Park, Wagin, Walmsley, Wannanup, Wanneroo, Wattleup, Wellard, Willetton, Wongan Hills, Wonthella, Woorree, Wungong, Yakamia, Yanchep, Yangebup The IT Guys can help. Give us a call. :jk:

TV Streaming Alternatives in Australia

Confused about the abundance of TV streaming services available in Australia in 2022? You are not alone…. much has changed since we published the original article back in 2016 Some companies have folded while others have emerged, TV services such as streaming, now come in a variety of choices, some Free and others paid. Some services requiring a special “box” for recording programs (Foxtel IQ, FetchTV) but with the majority of services are available to “stream” using an “App” on most Smart-TV’s or Desktop-Box units. Quick FAQ Confused by the “jargon” regarding “streaming”, “on-demand” TV etc. here is a quick idiots-guide or FAQ (Frequently-Asked-Questions) Free-To-Air (Terrestrial) TV – Australia There are more than two-dozen Free to Air channels in Australia (also known as Free View) including the five major channels presented below, ABC, SBS, Seven, Nine and Ten and are often referred to a “Terrestrial” channels and in all cases still need a TV Aerial to receive. Gone are the days of only 5 Terrestrial channels to choose from, there are now more than twenty four including ABC HD, ABC Comedy, SBS HD, SBS World Movies, Seven HD, Seven 2, Seven Mate, 10 HD, 10 Bold, 9 HD, 9 Go, 9 Gem to name but a few. All Free-To-Air and all available on older traditional and newer Smart-TV’s Being Free-to-air you have to watch each program when it is being aired, unless you have a recording-device such as Foxtel IQ or FetchTV. Very useful if you want to watch sports that are only available on Free-to-air TV but of little use otherwise considering the options and choices. Smart-TV v Dumb-TV What is a Smart-TV? (AKA a “Connected TV“) All newer TV’s (no more than 10 years old) are usually classified as Smart-TV‘s. A Smart TV is a television that has built-in Internet access, either by a direct, wired Ethernet connection or built-in Wi-Fi and can: Stream media from your computer to your TV over your home network. Connect wirelessly using Wi-Fi Direct, where the device makes a one-to-one network connection so you can watch whatever is playing on your smartphone while it remains in your pocket. Use apps like Netflix, Stan, ABC iView etc to download to your smart TV, so you can watch online content without purchasing an additional device such as Apple TV, a games console or Blu-ray player. If you’re a Netflix watcher, check to see if there’s a dedicated Netflix button on the remote as this will allow you to jump straight to your saved shows. Automatically apply security and system updates to improve the TV’s features and performance. Buy new Smart-TV’s here  from Samsung, A dumb-TV, has none of the above but can often be turned into a Smart-TV by purchasing an additional external device such as Apple TV, Google Chromecast, Telstra TV/Roku , Fetch TV, Foxtel Now Box, Amazon Fire TV Stick or gaming consoles such as Xbox and PlayStation. Streaming v Catchup v On-Demand With Free to Air TV, you have to watch TV programs and movies when they are being broadcast, or you can record them for future viewing with a recording device (see above) but if a particular movie or TV program isn’t showing or available on Free to Air TV you have a number of choices to find and watch that show or movie, some also FREE but the majority are PAID services. What is a “Streaming Service”? “Streaming” a TV program or Movie means you are watching the program as it is being downloaded to your TV or device from the Internet in real-time. As long as your Internet Service is quick enough, you should not see any delay, freezing (or lagging) of the picture. This means you do not have to wait for something to completely download before you watch it and your TV is not going to fill up or run out of storage space. Streaming is used by services such as ABC iView, SBS Catchup, Netflix, Hulu, Binge, Disney, Apple, Stan, Amazon Prime Video etc. All you need is a Smart TV or set-top box with an Internet connection with a download speed of 3mbps or better. What are “Catchup” or “On-Demand” Programs “Catchup” is a phrase used by Foxtel where programs and movies not currently being shown on Foxtel, can be downloaded using a Foxtel IQ box with an Internet Connection. Older iQ boxes were not internet-enabled and if you wish to utilise this Foxtel feature, you may have to upgrade your IQ box. This is essentially the same as “streaming” Set-Top boxes such as Telstra TV and Apple TV may offer “on-demand” services where movies and TV shows can be purchased individually, on-demand. Telstra offer Telstra TV Box Office (formerly Bigpond Movies) where the latest movies can be purchased or rented and charged to a Telstra account. Apple TV and Apple devices similarly allow the purchase or rental of shows using an Apple iTunes account. Using a Chromecast media streamer you can also purchase programs through Google Play Movies & TV in a similar fashion to Apple TV and Telstra TV What is a Smart-TV App? In addition to viewing Free to Air Programs on a Smart-TV, they also come with built in “Apps” or “Programs” that allow access to streaming and on-demand services as detailed above. Popular Apps such as “Netflix” and Amazon “Prime-TV” may also have their own dedicated buttons on the TV remote control but by going through the “Apps” section of your TV you will also find Apps for ABC iView, SBS On-demand, Stan, Apple TV, Telstra movies etc. Because your Smart TV is connected to the Internet, it should be constantly “upgrading” itself with the latest Apps, so over time you may see the available Apps increase as new services (such as Disney+) are introduced. How do I connect my TV to the Internet? A smart-TV depends on an Internet Connection. Most Smart-TV’s and Set-Top Boxes can connect via a “wired” (Ethernet cable) or wire-less (Wi-Fi) connection. A wired connection […]

Computer Repairs

Computer Repairs Perth- The IT Guys are your one-stop IT/Computer Repairs and Solutions company.   Wether you are an individual or a business, we can supply, manage, repair, upgrade and replace all your computer equipment and software. We have experience with Microsoft Windows, Apple Macintosh, computers, servers, networks, equipment and peripherals. Click on any of the following for further information: Computer and Equipment Repair and Troubleshooting Windows Laptop Repairs Cracked Laptop Screen Repairs Laptop Power Supply Replacement Mac Repairs – Apple Macintosh Repairs Mac Mini Repairs – Apple Mac Mini Repairs iMac Repairs – Apple iMac Repairs MacBook Air Repairs – Apple MacBook Air Repairs MacBook Pro Repairs – Apple MacBook Pro Repairs MacBook Repairs – Apple MacBook Repairs Macbook – Water Damage Repairs Computer Upgrades Windows PC Upgrades Windows Laptop Upgrades Mac Upgrades – Apple Macintosh Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades iMac Upgrades – Apple iMac Upgrades Mac Mini Upgrades – Apple Mac Mini Upgrades When your old computer or IT equipment stops behaving itself, slows down or becomes unresponsive, then it may need to be repaired, upgraded or replaced. In order to ascertain your options, we first need to test and assesses the equipment, software or device. The IT Guys assess, evaluate and provide a fixed-price estimate to fix your Computer, PC, Apple, Printer, Internet, Network or E-Mail issue for only :assess-fee: (providing you can bring the device to our workshop). We can come out to your premises, but we prefer to save you money by having you bring the problem to our workshop. Please contact us on the number below to discus your options. :jk:

Running Windows on a Mac?

Running Windows on a Mac? Upgraded to Windows 10 yet? Time is running out. If you run Windows 7 on any Mac, you are going to have to upgrade to Windows 10 before January when updates and support ends for Windows 7. Running Windows 10 on older Macs using Parallels may still be possible but using MacOS Bootcamp on older Macs not mentioned below will not be able to make the upgrade which means upgrading your Mac or buying a Windows computer. MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 iMac now has a Windows rival If you run Microsoft Windows on an iMac because of the All-in-One, sleek and stylish design there are now a range of DELL AIO computers that rival iMac, at a fraction of the cost of a new iMac Model 21″ Screen 24″ Screen 27″ Screen Apple iMac $1699 – $2299 N/A $2799 – $7299 Dell OptiPlex 7770 N/A $1651 – $1801 $2169 – $3289 :jk:

MacOS Catalina 10.15.1 – Looking Good. OK to Upgrade (Nov 2019)

In Oct 2019 our repair shop was full of Apple iMac and MacBooks rendered unusable after upgrading to MacOS Catalina 10.15. However, with the release of 10.15.1 those issues appear to have been fixed. MacOS 10.15 can only be installed on the following: MacBook introduced in 2015 or later MacBook Air introduced in 2012 or later MacBook Pro introduced in 2012 or later Mac mini introduced in 2012 or later iMac introduced in 2012 or later iMac Pro (all models) Mac Pro introduced in 2013 or later DO NOT ATTEMPT TO INSTALL CATALINA ON OLDER MODELS – YOU WILL BREAK THE COMPUTER We strongly advise you to be wary of upgrading to any new MacOS. Make a full time-machine backup before proceeding. Is your Mac older than 4 years? If your computer is more than 4 years old and its never had it’s Hard Disk replaced, installing a new OS is usually the time that the HDD gives up the ghost and fails….. mid-install. We hope you took a full Time-Machine backup before you tried the upgrade. If not, you are risking losing your data. Office 2011 may not work in Catalina Catalina no longer supports 32 bit apps? You may well be surprised to find out that Office 2011 and many older printer drivers could well be 32 bit versions from way back. Its not the end of the world but you may not be able to find 64 bit versions of your printer driver, printer utility or even Office 2011. Something to bear in mind. Do you do Audio mixing? Many Audio mixing programs, Apps and add-ons were written in 32 bit and may not be available in 64 bit format. How to check if you have any 32 bit apps/drivers on your Mac Choose Apple menu  > About This Mac, then click the System Report button.Select Legacy Software in the sidebar. All legacy software is 32-bit.If you don’t see Legacy Software in the sidebar, select Applications in the sidebar, then check the list of apps on the right. The column labeled ”64-Bit (Intel)” shows ”No” for apps that are 32-bit. Here is an example of what you may see… Known Applications that will not work on Catalina include (but not limited to the following) – Older version of Adobe Photoshop (CS5), Illustrator (CS5), Indesign (CS5), Acrobat Pro 9.5.5. Premier Pro, Lightroom, Office 2011, Word 2011, Excel 2011, PowerPoint 2011, Outlook 2011   Any concerns or issues with Catalina… give us a call.   :jk:

How to use the Internet, Securely and Privately

Mega Tech companies such as Google (Alphabet) and Facebook have become rich selling our data and browsing habits to advertisers and political parties. If you value your data and privacy we offering some advise I would like you to read an article by “Money Mornings” Sam Volkering in his article “How to surf the web in Private“. Sam laments how Australians have become a nation of sheep, I quote Sam. “This is what we’ve referred to before as ‘sheep theory’. It’s the simple premise that most people are just happy to follow the flock like everyone else and sit nicely in the middle of the bell curve. These people want authority to tell them what to do and when to do it. They might say different. They might pretend to be ‘free’ and to ‘be their own boss’. But they’re not. They’re just another sheep seeking the endorphin rush of the modern world’s instant gratification addiction“ Does this describe you?…. or are you truly sick of Big Tech companies listening into your conversations, knowing your browsing habits and personal information, selling your data onto 3rd party companies and then bombarding you with advertising based on that information? If you would like to know how to protect your data and personal information, receive less or no advertisements from website, reduce the amount of spam emails and the ensuing malware and computer viruses, read Sam’s article and the following articles on privacy and data protection: The Australian Cyber Security Centre (ACSC) has developed an Easy Steps Guide to help Australians protect themselves from cyber criminals. Lottery and grant scams, identity theft, investment scams, hacking, phishing, dating and romance scams, online abuse and sextortion are just some of the threats people face. More Articles from our Blog: Windows 10 update version 1909 (November 2019) What is Phishing and how can I defend against it? If you have a Mac, iPhone or iPad you should update them right now for your own protection. Does iPhone offer higher security than an Android/Google Smart Phone? How to avoid nuisance telephone calls and scammers :jk:

Does iPhone offer higher security than an Android/Google Smart Phone?

iPhone v Android. Which Smartphone OS is the most secure. Most Smartphones are either Apple iPhones (using Apple iOS Operating System) or Samsung, Huawei, Google, LG, Nokia, Xiaomi, Oppo, Vivo etc. (using Android Operating System) There is much debate about which OS (Operating System) iOS or Android offers the best security to prevent hacking and protect your privacy. Neither OS is 100% secure but the general rule of thumb is that you MUST continually make sure your phone has the very latest updates installed and only install Applications (Apps) from official sources such as Google Play or Apple App Store to keep them as safe as they can possibly be, When choosing a new SmartPhone many points come into consideration: The Apple iPhone range tends to be much more expensive than a similar Android equivalent smartphone. An Android user is unlikely to move to a new iPhone and an iPhone users is unlikely to move to a new Android phone, irrespective of which phone offers the best security and is less likely to be hacked or compromised. Existing non-phone devices may influence purchase decisions. Microsoft Windows Devices will happily communicate with both iOS and Android Apps however, Tablets, laptops, Home and Personal Devices may only work with one OS or the other. iPhones work well with Windows devices, Apple iTunes, Apple Music, iPad, Apple TV, MacBook, Air, Mac Mini etc Android phones work well with Windows devices, non-apple devices such as Chromebooks, Google Home, Alexa, Google and Samsung Tablets, Google Play etc Apple iOS devices can ONLY have apps installed from the office Apple App Store. All Apps are tested by Apple for security flaws and OS compatibility before being allowed onto the App Store. This means iOS devices tend to be more locked-down, unable to be customised or run unofficial apps. Apple claims this is why iOS has higher security than Android. Android Apps can be downloaded and installed from the official Google Play store but also from multiple 3rd party sites, some legitimate but others that are highly dubious. Android has the ability to be highly customised and personalised with a wider range of Apps. With this flexibility comes a reduced security regime that hackers and fraudsters are constantly compromising Then there are the social engineering attacks in which cybercriminals attempt to trick users into giving up log-in information, access to bank accounts, and other personal data. It doesn’t matter what mobile operating system you are using: both iOS and Android can be equally vulnerable to these types of phishing attacks. Up until recently Apple had an almost unblemished security reputation which has frustrated law-enforcement agencies and Governments across the globe. See https://www.zdnet.com/article/texas-shooter-fbi-cannot-access-texas-gunman-iphone/ https://en.wikipedia.org/wiki/FBI%E2%80%93Apple_encryption_dispute https://www.cnbc.com/2016/03/29/apple-vs-fbi-all-you-need-to-know.html Recently, Google Researchers discovered that the Chinese Government had managed to compromise a number of iPhone used by a Chinese Ethic minority, a fact that Google made much fanfare over but Apple subsequently claimed was a minor and isolated incident rather than widespread exposure. Conclusion In the end, it comes down to a matter of personal choice and budget …… however, a second-hand older-model iPhone is probably a better and more secure choice than a cheap new Android phone. Apple iOS13 is about to become the current Apple OS, and is only supported on the following iPhone models. iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE WARNING – We advise against buying iPhones from sites such as Gumtree and Facebook Marketplace, try and purchase refurbished models from trusted sites such as Kogan for as little as A$199 or from trusted friends and relatives, making sure they sign out of iCloud and put the phone back to factory settings before handing it over. If someone is selling relatively new iPhones for prices much cheaper than Apple are offering, be very wary, they could have been stolen and hence locked by Apple and unusable. :jk: