SENIOR COMPUTER – Subiaco, Perth, Western Australia

The position commands a generous salary in the range of $40k to $80k plus super, phone, computer plus use of company car and incentives.

Duties and Responsibilities

  • Mentoring junior technicians and staff
  • Receipt of customer equipment, triaging and documenting issues reported
  • Diagnosis and repair of devices
  • Diagnosis and resolution of software problems
  • Accurate documentation and recording of all repairs
  • Updating customers with progress
  • Liaising with vendor administrative and technical support
  • Maintaining a clean, safe and professional environment

The Ideal Candidate

In this role, you should be able to demonstrate the following:

  • 3 – 10 years experience working in a computer repair environment
  • The maturity to manage yourself, lead by example and take responsibility for your achievements and failures.
  • Passion for New Technologies, and Windows products
  • Have a passion for customer service
  • Demonstrate a methodical approach to solving problems
  • Excellent write and verbal communication skills with strong attention to detail
  • Ability to read and interpret service manuals and vendor materials
  • Ability to work independently as well as part of a team
  • Professional phone manner
  • Maintain professional appearance
  • Being enthusiastic and have a positive attitude
  • Ability to multitask and prioritise work
  • Be eager to constantly learn, keep up to date with technology and maintain certifications

Other considerations

  • Minimum Certificate 3 in an Information Technology related subject
  • Experience configuring, deploying and supporting Windows/Linux based Servers and PCs would be highly regarded
  • Experience with Apple iOS and MacOS devices would be highly regarded
  • Some off-site work may be required (so driving licence essential)
  • Applicant must be currently residing in Perth with current work visa (not student or bridging) or permanent residency

Application Conditions

(Failure to meet application conditions we result in not making the shortlist.)

  • Full CV required including previous work history, qualifications and hobbies. in PDF format
  • Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format.
  • Application by email only to …any attempt to call or visit the office will not be looked upon favourably.

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