Problems with Bigpond or Telstra services?


If your Telstra is down or you have Bigpond email issues the first place to check is with Telstra.

Nobody likes spending hours on hold on the telephone waiting to speak to the overseas helpdesk…. there is an alternative.

Telstra has a chat-bot where you can speak to a digital assistant and eventually get through to a real person. Its on Telstra’s website but not easy to find. it is called CODI

But you will need to sign in

fix telstra

You now need to sign in with your Telstra details, and eventually you will find CODI ….


This is the quickest and most convenient way of contacting Telstra.

If Telstra tells you the problem is with your modem, network, outlook etc… this is where we can you but you first need to contact Telstra.

And after all this if you are sick of telstra and looking for an alternative…. we recommend Perth’s very own Pentanet

Perth’s fastest internet/Wi-Fi service partnership

Need more help?

Covid-19 Update: as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page