Getting a New Phone? Google/Microsoft Authenticator? Read this first.

Before you setup your shiny new smartphone and give away/scrap the old one, there is something you need to consider. Two things in fact.

2FA, 2-Factor-Authentication especially if you use Google Authenticator or Microsoft Authenticator (who call it MFA or Multi-Factor-Authentication) to securely login to your accounts.

Google Authenticator and Microsoft Authenticator apps do not automatically transfer the sites that you use to securely login to banking, mail and other secure sites.

There is a procedure to go through and it is not that straight forward and they all involve backing up and recovering the information BEFORE turning off your old phone.

Google Authenticator

For Android Phones

https://support.google.com/accounts/answer/1066447?hl=en

For iPhones

https://appleinsider.com/articles/19/09/20/how-to-move-google-authenticator-to-your-new-iphone

Microsoft Authenticator

https://docs.microsoft.com/en-au/azure/active-directory/user-help/user-help-auth-app-backup-recovery

If you cannot work it out yourself and you need some guidance, contact us a helpdesk@itguyswa.com.au and make an appoitment to come in with both your new and old phone and we can walk you through it.

A 30 minute sessions costs only $78

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at helpdesk@itguyswa.com.au or call:

For instant remote control sessions, follow the instructions found on this page