Windows crashed by auto-update has slowed my PC down

Damn you !!!!!!


How many times have you been in the middle of a long document or program when BANG…….. windows starts to shut down due to an auto-update ………….. ARGGGGGG so frustrating, let’s hope the Word autosave was working?

Recently this happened to a Windows 7 PC I was working on which just crashed without any warning but I later found out it was trying to perform a shutdown and auto-install a windows update. When the PC rebooted it was very very slow and took an age to start up.

When I tried to restart the PC I noticed a warning symbol on the “Shutdown” button (see below)


The mouseover message on the button said “Installs updates and then shuts down your computer“, so the restart had not installed the updates and the system had been left “hanging“. It took another 2 restarts to have all the updates fully installed and the PC return to normal.

The updates are


Which appear to have been installed at least three times on 12 September 2013

One solution is to try uninstalling the patches

Control Panel > Programs > Programs and Features > Installed Programs > Uninstall a program

locate the three patches, uninstall them and reboot and see if that fixes the problem. Hopefully Microsoft will make up, reads their own complaint blogs and do something about the problem.

Someone in Microsofts quality department needs a kick-up-the-arse for this update release for sure.

See also

contact-usIf you don’t want or can’t fix the problem yourself, give us a call and we can fix it. Come to us in Subiaco or we can come to you.

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  1. Sally - September 13, 2013 Reply

    Same thing happened to me and it took me 4 restarts to fix

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