update issues caused due to major Microsoft that are either pending or have failed to install properly.

The are known as version 1803, 1809, 1903  and 1909 (current as of 26 November 2019) and are major updates Microsoft has rolled out to fix bugs and update older (not supported) versions of Windows 10.

To check if you are running the latest version of 10, check the “OS Build version” as follows:

Settings -> -> About

Under “Windows specifications” should be:

Version: 1909

OS build: 18363

If the OS Build is less than 18363, you have pending or failed updates and these can be slowing down your computer and risking your computer security.

How to Update

  1. Click Settings -> System -> Update & Security
  2. Ignore the fact that windows states “You’re up to date
  3. Click the “Check for updates” button and wait….
  4. If any updates are found, especially 1803, 1809, 1903 or 1909, either run them straight away or schedule them so they are run after hours as it may take a few minutes to many hours depending on the speed of your hard-disk and the speed of your internet.
  5. 1909 cannot be installed before 1803, 1809, 1903 and the computer may need to restart several times before they are totally updated.

If you keep putting off and delaying the updates, eventually the update will happen automatically and may put your computers out of action completely or will install at an inconvenient time rendering the computer unusable for a time.


If you have trouble updating yourself, call 08 6118 2601 or drop by our , or call out one of our technicians.

Need more help?

Update: Business as usual for workshop repairs, remote and onsite .

If you live in , and you need any kind of , please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can us at helpdesk@itguyswa.com.au or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page

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