Mobile Onsite Support and Call Outs


vw-poloMobile Onsite Support and Call Outs are usually not necessary in 75% to 90% of all IT and Computer problems.

They can normally be fixed remotely (Remote Support) or by offering solutions over the telephone or email.

Remote Support

When this is not possible we may need to send a technician to site to fix the problem.

Certain computer and IT problems will require an “Onsite Support Visit” or  “Call-Out” at the clients personal residence or business premises.

Problems requiring “onsite visits” or “call-outs” include:

Internet and Wi-Fi issues, Printer/Scanner issues, Network wiring and cabling issues and unresponsive computers and devices. The latter can also be fixed more economically by bringing the equipment to our workshop in Subiaco.

Rates and charges for onsite support visits/calls outs

An onsite visit fees comprises of travel-time and onsite-time.

For example during normal business hours our call out fees are from $38.75 click here for details per suburb.

PLUS … our actual time on site in 15 minute intervals

Time actually at a clients residence or business premises (onsite) is charged in 15 minute blocks

$38.75 per 15 minutes between 9am and 5pm on normal working days, Monday to Friday

$47.50 per 15 minutes all other times

(prices include GST)

 

If you would like a technician to attend your site, please call us on 08 6335 5603 or by clicking on the ?Help icon at the bottom right of this page. or email support@itguyswa.com

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here or call:

08 6365 5603 
Alternatively click on the Green “Help” button in the bottom right hand corner of the screen and leave a message.

The IT Guys are authorised Microsoft Partners and as such can supply and support all Microsoft Office Products

For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

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