Onsite Support and Call Outs


vw-poloOnsite Support and Call Outs are usually not necessary in 75% to 90% of all IT and Computer problems.

They can normally be fixed remotely (Remote Support) or by offering solutions over the telephone or email.

Remote Support

When this is not possible we may need to send a technician to site to fix the problem.

Certain computer and IT problems will require an “Onsite Support Visit” or  “Call-Out” at the clients personal residence or business premises.

Problems requiring “onsite visits” or “call-outs” include:

Internet and Wi-Fi issues, Printer/Scanner issues, Network wiring and cabling issues and unresponsive computers and devices. The latter can also be fixed more economically by bringing the equipment to our workshop in Subiaco.

Rates and charges for onsite support visits/calls outs

An onsite visit fees comprises of travel-time and onsite-time.

Travel time depends on the site location and rates can be found here.

For example during normal business hours our call out fees are as follows:

Suburb State Post Code Norm hrs inc GST OT Hrs inc GST
Churchlands  WA 6018  $59  $76
City Beach  WA 6015  $72  $91
Claremont  WA 6010  $47  $61
Cottesloe  WA 6011  $72  $91
Crawley  WA 6009  $47  $61
Daglish  WA 6008  $36  $45
Dalkeith  WA 6009  $72  $91
Doubleview  WA 6018  $84  $106
East Perth  WA 6004  $72  $91
Floreat  WA 6014  $47  $61
Glendalough  WA 6016  $72  $91
Herdsman  WA 6017  $72  $91
Jolimont  WA 6014  $36  $45
Joondanna  WA 6060  $72  $91
Karrakatta  WA 6010  $47  $61
Kings Park  WA 6005  $47  $61
Leederville  WA 6007  $47  $61
Mosman Park  WA 6012  $96  $121
Mount Claremont  WA 6010  $47  $61
Mount Hawthorn  WA 6016  $59  $76
Mt Lawley  WA 6050  $72  $91
Nedlands  WA 6009  $47  $61
North Fremantle  WA 6159  $96  $121
North Perth  WA 6006  $59  $76
Northbridge WA 6003  $59  $76
Osborne Park  WA 6017  $72  $91
Peppermint Grove  WA 6011  $72  $91
Perth CBD  WA 6000  $47  $61
Scarborough  WA 6019  $96  $121
Shenton Park  WA 6008  $47  $61
South Perth WA 6151  $72  $91
Subiaco  WA 6008  $36  $45
Swanbourne  WA 6010  $72  $91
Wembley  WA 6014  $47  $61
Wembley Downs  WA 6019  $72  $91
West Leederville  WA 6007  $47  $61
West Perth  WA 6005  $47  $61
Woodlands  WA 6018  $72  $91

 

 

 

 

PLUS … our actual time on site in 15 minute intervals

Time actually at a clients residence or business premises (onsite) is charged in 15 minute blocks

$33 per 15 minutes between 9am and 5pm on normal working days, Monday to Friday

$39 per 15 minutes all other times

(prices include GST)

 

If you would like a technician to attend your site, please call us on 08 6335 5603 or by clicking on the ?Help icon at the bottom right of this page. or email support@itguyswa.com

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us or call us out. You can contact us here or call:

08 6365 5603

or click on the Green “Help” button in the bottom right hand corner of the screen and leave a message.The IT Guys (WA) Recommend AMNET (Amcom) as our Internet Service Provider of choice. You can download an application from at this link. UNLIMITED Naked ADSL connections for only $70 per month.AVG-Authorized-Reseller-Logo-Cloud areTo secure your privacy and prevent virus, trojan and malware infections, we recommend AVG Cloudcare. The IT Guys (WA) are an Authorised Australian Reseller for AVG Cloudcare suite including AVG Anti Virus, AVG Backup and AVG Content Filtering.Written by For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page