Being an OPTUS mobile client we added an extra adsl line to Optus some months ago…. big mistake. OPTUS maybe great as a mobile provider but pretty poor as an isp.
After weeks of trying to get it connected we managed only 3mbps and being less than 1k from the subiaco exchange and already getting 22 mbps on amnet we complained and complained with no promised resolution.
After weeks of no response we finally spoke to an OPTUS tech support person (who was very nice and knowledgable) who informed me confidentially that OPTUS had ongoing “congestion” problems at the Subiaco exchange and that there was no forecast resolution date and advised that we should switch to another ISP. So we have also moved our second ADSL line to Amnet who appear to have plenty of free slots in their DSLAM at Subiaco exchange.
We recommend switching to AMNET for you Australian Internet needs. You can download an application from at this link. UNLIMITED Naked ADSL connections for only $70 per month.