Do NOT use OPTUS ADSL if you connect to the Subiaco (WA) 6008 exchange

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Being an mobile client we added an extra line to some months ago…. big mistake. maybe great as a mobile provider but pretty poor as an ISP.

After weeks of trying to get it connected we managed only 3mbps and being less than 1k from the exchange and already getting 22 mbps on we complained and complained with no promised resolution.

After weeks of no response we finally spoke to an OPTUS Tech Support person (who was very nice and knowledgable) who informed me confidentially that OPTUS had ongoing “congestion” problems at the Subiaco exchange and that there was no forecast resolution date and advised that we should switch to another ISP. So we have also moved our second ADSL line to Amnet who appear to have plenty of free slots in their DSLAM at Subiaco exchange.

We recommend switching to AMNET for you Australian Internet needs. You can download an application from at this link. UNLIMITED Naked ADSL connections for only $70 per month.

 

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call:

08 6118 2601 

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