NBN over HFC delayed until Q3/Q4 2018

If your home is scheduled to get NBN over the HFC (Foxtel Cable) Network and you have not already made the move to NBN, your going to be delayed until mid or late 2018.

nbn hfc delays

As Reported By The Australian Financial Review on November 27th 2017

NBN is immediately halting the rollout of super-fast broadband delivered over pay television cables due to mounting issues with service dropouts, which could see $120 million of Telstra’s earnings in 2017-18 kicked further down the road.

Read more: http://www.afr.com/technology/web/nbn/nbn-halts-hfc-rollout-effective-immediately-as-issues-mount-20171127-gztg2i#ixzz5308QhrS0

In April 2018, The Australian Financial review also confirmed that “NBN is adding more than 400,000 new homes and businesses to its fibre-to-the-curb (FTTC) rollout, taking the total number of such customers to nearly 1.5 million. The move to expand FTTC, which was revealed by The Australian Financial Review on Monday, was announced on Tuesday morning and will see the new technology rollout take the place of premises earmarked for hybrid fibre coaxial which sat within or adjacent to Telstra’s HFC network and and fibre-to-the-node where there were long coppers lines, which will also resume its rollout and sales later this month after being delayed in November because of mounting issues and service dropouts. ….

Read more:  http://www.afr.com/technology/web/nbn/nbn-confirms-faster-fibretothecurb-internet-for-440000-customers-20180409-h0yjy6

“NBN also confirmed it will resume the wholesale sale of HFC services from April 27, starting with 1000 premises in Melbourne and Sydney, before an additional 38,000 by the end of June across capital cities. From July, NBN said it expects the HFC rollout to ramp up to around 100,000 premises per month.”

Read more: http://www.afr.com/technology/web/nbn/nbn-confirms-faster-fibretothecurb-internet-for-440000-customers-20180409-h0yjy6#ixzz5CijpZY6s

As Reported by Telstra – Telstra stopping selling HFC connections from 7th December 2017

“On 27th November 2017 nbn co announced it’s applying a temporary cease sale to the HFC (Hybrid Fibre-Coaxial) access network.

The cease sale will come into effect on 11 December and is expected to last 6-9 months. To make things simpler for our customers, Telstra will stop selling nbn HFC from 7 December. Customers in these areas are able to connect to ADSL or Cable services.

Why has nbn co decided this?

nbn co has made the decision to stop sell driven by concerns with the customer experience on its HFC access network. According to nbn co, a small portion of customers in these areas are experiencing connection delays and dropouts. It will use the next 6-9 months to address these concerns.

When will the temporary cease sale commence and end?

nbn Co has stated the temporary cease sale will begin on 11 December, and is expected to last 6-9 months, across the entire nbn HFC network. As a result, Telstra will cease selling nbn HFC from 7 December.

What does this mean for customers in existing HFC serviceable areas?

From 7 December, any premise that is currently listed as ready for service with HFC, and does not have an nbn HFC order in-train, will be rolled back to ‘unserviceable’. You’ll be able to connect to Cable and/or ADSL in those areas if available.

I am waiting to be connected to HFC nbn with Telstra, will my order be cancelled?

No, as you already have an order in place, it will progress. If you no longer want this HFC service, please call us on 1800 531 939 Monday to Friday 8am to 5pm AEST and we’ll organise this for you.

What if I want to cancel my nbn HFC order?

We can proceed with your request to cancel the order. Please call us on 1800 531 939 Monday to Friday 8am to 5pm AEST and we’ll organise this for you.

What is happening to the nbn areas that are scheduled for HFC?

For now, the rollout will just be delayed and customers will be able to continue to order Telstra broadband services over ADSL or Cable in those areas.

What happens to my existing nbn HFC service?

We’ll continue to support you with any requests you have relating to your nbn HFC service.

How do I know if I am an nbn HFC customer?
You can check your nbn technology type via the Telstra 24×7 App and My Account.

What does this mean for small business customers?

Similar to our consumer customers, Telstra will be offering Telstra Cable or ADSL to Small Business customers in HFC serviceable areas from 7 December. We encourage our business customers to call us on 13 2000 Monday to Friday 8am to 5pm AEST at any time to discuss their options.”

NBN Alternatives

3G/4G mobile broadband from Telstra, Optus or Wireless broadband from Node1 maybe the only alternative if you live in an HFC area.

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:

08 6118 2601 
Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.Microsoft Silver Certified Partner - Small and Midmarket Cloud SolutionsFor instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

2 comments to “NBN over HFC delayed until Q3/Q4 2018”

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  1. David - February 5, 2018 Reply

    I have already had NBN HFC cable installed while my pre-existing Optus cable is connected to my lounge room. As the NBN HFC cable is slower and less reliable than NBN HFC cable, i would like to go back to using the pre-existing Optus cable solely on the Optus Network (as it was much faster and more reliable). I was on the 100Mbps download plan with Optus before we were made to transfer to the NBN … an obvious failure and retrograde step for us.

    Question: As the NBN and Government now understand that HFC NBN isn’t working as planned, can i go back to using Optus HFC rathere than NBN/Optus HFC until the NBN HFC issues are resolved?

    • John Kirkby - February 10, 2018 Reply

      As I understand it. The Only way of using HFC without going to NBN is through Telstra? They will setup cable-broadband if there is an existing HFC connection to the house.

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