SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, WA

SENIOR COMPUTER TECHNICIAN JOB – Subiaco, Perth, Western Australia The position commands a generous salary in the range of $40k to $80k plus super, phone, computer plus use of company car and incentives. Duties and Responsibilities Mentoring junior technicians and staff Receipt of customer equipment, triaging and documenting issues reported Diagnosis and repair of devices Diagnosis and resolution of software problems Accurate documentation and recording of all repairs Updating customers with work progress Liaising with vendor administrative and technical support Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: 3 – 10 years experience working in a computer repair environment The maturity to manage yourself, lead by example and take responsibility for your achievements and failures. Passion for New Technologies, Apple and Windows products Have a passion for customer service Demonstrate a methodical approach to solving problems Excellent write and verbal communication skills with strong attention to detail Ability to read and interpret service manuals and vendor materials Ability to work independently as well as part of a team Professional phone manner Maintain professional appearance Being enthusiastic and have a positive attitude Ability to multitask and prioritise work Be eager to constantly learn, keep up to date with technology and maintain certifications Other considerations Minimum Certificate 3 in an Information Technology related subject Experience configuring, deploying and supporting Windows/Linux based Servers and PCs would be highly regarded Experience with Apple iOS and MacOS devices would be highly regarded Some off-site work may be required (so driving licence essential) Applicant must be currently residing in Perth with current work visa (not student or bridging) or permanent residency Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to jobs@itguyswa.com.au …any attempt to call or visit the office will not be looked upon favourably.

Computer Help & Support – Perth

Computer Help & Support to Perth, (WA) and Western Australia The IT Guys (WA) offer Computer Help and support services from our workshop, remote support or onsite support to Windows and Apple Computers and Networks with fully dual-qualified experts. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Support (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) Emergency 24/7 Callout Service (Perth Metropolitan area) Break-Fix Ad-Hoc (Pay-As-You-Go) Support If you have a simple one-off IT computer or IT related issue that requires resolving then you can simply do any of the following without any ongoing commitment: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED or Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. We offer Workshop , Triage, Testing & Assessing and Repairs, Testing and Assessing, Remote Support, Onsite Support and Call Outs   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

MacBook Pro Repairs – Apple MacBook Pro Repairs

MacBook Pro Repairs required in Perth? Is your MacBook Pro not starting or behaving  poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Pro in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Pro is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between the hours of 9am and 5pm, Monday to Friday or between 9am and noon on Saturday. No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are […]

APPLE COMPUTER TECHNICIAN JOB – Full Time/Part Time – Subiaco, Perth, Western Australia

HELP WANTED – Apple Computer Technicians – Full Time/Part Time – Subiaco, Perth, Western Australia Duties and Responsibilities * Receipt of customer equipment, triaging and documenting issues reported * Diagnosis and repair of devices in and out of warranty * Diagnosis and resolution of software problems * Accurate documentation and recording of all repairs * Updating customers with work progress *  Liaising with Apple administrative and technical support *  Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: *  Passion for Apple products and technologies *  Have a passion for customer service *  Demonstrate a methodical approach to solving problems *  Excellent write and verbal communication skills with strong attention to detail *  Ability to read and interpret service manuals *  Ability to work independently as well as part of a team *  Professional phone manner *  Maintain professional appearance *  Being enthusiastic and have a positive attitude *  Ability to multitask and prioritise work *  Be eager to constantly learn, keep up to date with technology and maintain  certifications Other considerations ACMT (APPLE CERTIFIED MACINTOSH TECHNICIAN) accreditation is essential Experience configuring, deploying and supporting Windows/Linux based PCs would be highly regarded Some off-site work may be required (so driving licence essential) Applicant must be currently residing in Perth with current work visa (not student or bridging) or residency Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to jobs@itguyswa.com …any attempt to call or visit the office will not be looked upon favourably.

How to fix or repair a Mac Hard Drive (HDD)

Suspect your Hard Disk is in need of Repair? 5 Tell-Tale Signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP 1. Slowing Down Computer, Frequent Freezes, Spinning Wheel of Death (SWOD) These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional. 2. Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time. 3. Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear. 4. Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign 5. If your HDD is older than 5 years… it is on its way out …read more If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. See …How old is my Mac? How do I test the Disk Drive (HDD or SSD) on my Mac? There is a built-in OSx Utility on every Mac that can easily test and in some cases even repair hard disk problems. Follow these steps Click on Finder > Applications and scroll down to “Utilities” and expand click on the icon to expand the selection. ..and select “Disk Utility” This utility gives details of the installed disk drives and also has a “First Aid” option that attempts to repair any “minor” disk problems. If it finds and major issues or cannot run or hangs, this indicates the HDD Needs Replacing. Selecting “First Aid” now asks permission to “Run” the program. Click on “Run” Press “Continue” the “First-Aid” Process starts. If all is well a Green tick of approval will be seen. Click the “Done” button If the utility finds any problems, it will report them and attempt to fix them. See these articles on Apple Support Site, https://support.apple.com/kb/PH25413  If your Disk Drive has major problems, you may get a report like the following If you have any problems and do not have a recent Time-Machine backup of your data , try and get a backup before taking the computer to an Apple Technical Support professional.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

On Site Computer Support Services – Perth

Emergency Onsite Computer & IT Support Services to Perth Metro Area for business customers or Managed Services IT Support Companies that require local representation. Does your Business or Client need a site visit or call out to attend a support problem that cannot be fixed remotely?   The IT Guys (WA) support a number of interstate and overseas Managed Services IT Support Companies and Corporate IT Departments by supplying on-site computer, network and server support technicians in the Perth Metro Area. Our qualified Microsoft/Apple Techs are available for site call out for you or your clients 24/7.   Upon accepting our prices and terms we will schedule a technician to attend the site. Once work is completed we will invoice you directly to your accounts department for payment by credit card or EFT within our payment terms.   We support Business IT & Computer Requirements as a support service or on a break-fix basis. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Repair (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) If you have a computer related issue in the first instance please either: Call us on 08 6365 5603 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Gift Voucher for Computer Technician Home Visit

Gift Voucher for Computer Technician Home Visit We all have a relative or friend that needs a little IT/Computer help from time to time, or just wants to talk about downloading music, digitising photos, watching iView on the iPad, getting rid of SPAM emails etc. etc. Well thats what WE are here for. For $100 we will send them a voucher that they can use any time in the next twelve months for a home visit and a 30 minute consultation Terms and Conditions Site visit to be carried out during standard business hours, namely Monday to Friday, 9am to 5pm (excluding public holidays) Site visit of up to 30 minutes on site is included. Time over 30 minutes maybe chargeable in 15 minute blocks at $33 per block. Service available to Perth’s Western Suburbs, within 15 klms of Subiaco and specifically: Churchlands, City Beach, Claremont, Como, Coolbinia, Cottesloe, Crawley, Daglish, Dalkeith, Dianella, Doubleview, East Perth, Floreat, Glendalough, Herdsman, Highgate, Inglewood, Jolimont, Joondanna, Karrakatta, Kings Park, Leederville, Maylands, Morley, Mosman Park, Mount Claremont, Mount Hawthorn, Mt Lawley, Nedlands, North Fremantle, North Perth, Northbridge, Osborne Park, Peppermint Grove, Perth CBD, Scarborough, Shenton Park, South Perth, Subiaco, Swanbourne, Tuart Hill, Victoria Park, Victoria Park (East), Wembley, Wembley Downs, West Leederville, West Perth, Woodlands. Travel time to other suburbs can be quoted separately by calling the office and obtaining a quote. Any hardware or software requiring supplying, replacement or repair will be chargeable in addition. Vouchers valid to end December 2018.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Macbook Water Damage Repairs

Liquid damage, water spillage to Macbook, Macbook Pro, Macbook Air? We can help.   Spilling or immersing an electronic device of any kind in ANY form of liquid is probably the worse thing you can do in terms of damaging it. THE GOOD NEWS – You probably wont lose your data and programs as long as you get the device to us quickly. Bring with you an External Hard Drive or you can purchase one from us for $99 and we will copy the data off your device, you can at least then access your data from another computer and we can help you reinstall that data to a new one. THE BAD NEWS – Even if you do manage to dry the computer out (lots of hints here) , you’ve shotened the computers life by years. There is no escaping the onset of corrosion of the motherboard but it may give you 1 month, 6 months, 1 year or more of worry free operation. So if you get the chance to replace it under your insurance, we would recommend you do so ASAP or plan on a new computer ASAP. If the macbook is a current model, the best price for replacing parts will be from an Apple Store but be aware that they may not recover your data. Make sure you ask about this as Apple “expect” you to have a current backup of your data on a drive or in the cloud. Non-Current Macbooks can only be repaired using second-hand parts and we do not recommend it as the parts have no guarantee and are as expensive as purchasing a new machine. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their computer will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. We do not sell new Apple equipment but will guide you in the choices available and where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old computer to the new one. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Mini Repairs – Apple Mac Mini Repairs

Mac Mini Repairs required in Perth? Is your Mac Mini not starting or behaving poorly? The IT Guys specialise in repairing all Apple Mac Mini in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Mac Mini is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between the hours of 9am and 5pm, Monday to Friday or between 9am and noon on Saturday. No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Mac Mini will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. Common Apple Operating System Issues Many common type of Mac Repairs are problems associated with the Operating System  (OSx or MacOS) which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death or kernel-panic. A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as MacOS High Sierra or Mojave If you see an image such as this (above) and it does not progress or go away, the OSx upgrade has not been successful and will need to be re installed completely. It could be as simple as not having enough RAM for the latest OSx or your older computer may not be compatible with the latest OSx. Upgrading the OS on an old HDD can be enough to make the HDD fail. Only by bringing in the computer for Testing & Assessing (see above) can the issue be properly diagnosed and repaired   We fix any of the following Macintosh operating systems from  Mac OS X v10.0 (Cheetah), Mac OS X v10.1 (Puma), Mac OS X v10.2 (Jaguar), Mac OS X v10.3 (Panther), Mac OS X v10.4 (Tiger), Mac OS X v10.5 (Leopard), Mac OS X v10.6 (Snow Leopard), Mac OS X v10.7 (Lion), OS X v10.8 (Mountain Lion), OS X v10.9 (Mavericks), OS X v10.10 (Yosemite), OS X El Capitan, MacOS Sierra, MacOS (High-Sierra) to the latest MacOS v10.14 (Mojave) Many problems can be fixed yourself, here are some self-help guides to common problems:  …..see more here in Hints and Tips section See Also iMac Upgrades – Apple iMac Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades Mac Mini Upgrades Windows PC’s Upgrades […]

MacBook Air Repairs – Apple MacBook Air Repairs

MacBook Air Repairs required in Perth? Is your MacBook Air not starting or behaving poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Air in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Air is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between the hours of 9am and 5pm, Monday to Friday or between 9am and noon on Saturday. No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are […]

iMac Repairs – Apple iMac Repairs

iMac Repairs required in Perth? Is your iMac running very slow, not starting or behaving  poorly?   The IT Guys specialise in repairing all iMac computers in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple iMac is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between the hours of 9am and 5pm, Monday to Friday or between 9am and noon on Saturday. No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple iMac will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU can be replaced on iMacs under 5 years old by Apple. Older models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. Older iMac models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. Common Apple Operating System Issues Many common type of Mac Repairs are problems associated with the Operating System  (OSx or MacOS) which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death or kernel-panic. A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as MacOS High Sierra or Mojave If you see an image such as this (above) and it does not progress or go away, the OSx upgrade has not been successful and will need to be re installed completely. It […]

Computer Upgrades

Want to speed up your PC or Mac? Computer Hardware upgrades available on all PCs and Macs. The IT Guys specialise in Windows PC, Windows Laptop and Mac Upgrades and Repairs on all Apple Computers (Macintosh, Macbook, Macbook Pro, Macbook Air, Mac Mini or iMac) across Perth. Desktop PC’s and Servers running Microsoft Windows can have most hardware (parts) upgraded including the Motherboard, CPU, Graphics Card, RAM and HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Windows Laptops, Notebooks and MacBooks are the most difficult to upgrade with the only possible upgrades limited to the RAM or the HDD/SSD. To find out if or how much your Computer can be upgraded, you firstly need to consult the manufacturers website, locate your model and the page will inform on what can and cannot be upgraded. Once you have this information, send us the link and we can give you a written quote on the cost of upgrading. Sometime the cost of upgrading is often more expensive than buying a new computer and our technicians will advise you if this is the case. If you decide to purchase a new computer, bring it to us and we can migrate the data and programs such as Microsoft Office (2007 and upwards) to your new purchase. email on support@itguyswa.com or call us on 08 6365 5603 and speak to one of our friendly technicians See Also PC Upgrades – Windows PC Upgrades Laptop Upgrades – Windows Laptop Upgrades iMac Upgrades – Apple iMac Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Hard Disk Repair and Data Recovery Service

Hard Disk Repair and Data Recovery Service PC/Mac Perth   If you have had a Computer Hardware failure and your PC or Mac’s Hard Disk Drive (HDD) has failed (“crashed“) the problem maybe severe but may still be recoverable. Often the Hard Disk Drive (HDD) will give early signs of failure before dying completely. The earlier you act once these sign occur, the higher the chance of NOT losing any data and it not costing too much to fix. If you wait until there is a complete disk failure or you keep using your computer, then chances of recovery are much slimmer and the cost to attempt so will be much higher.   5 Tell-Tale Signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP Slowing Down Computer, Frequent Freezes, Blue Screen Of Death These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional. Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time. Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear. Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign If your HDD is older than 5 years… it is on its way out …read more If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. See …How old is my Mac? However, destruction by impact, water or fire or theft of a PC or Laptop may not be recoverable and can be economically and emotionally traumatic Computer Software (Microsoft Office etc) Operating Systems (OS) and Computer Hardware (PCs, Laptops, Macs, Printers, monitors etc) are easily replaced. Data is NOT. We have all become far too reliant on storing our favorite music, photos, address books, emails, appointments, bank statements, accounts etc on electronic devices such as PC’s Laptops, USB Flash Drives, External Hard Disk Drives (HDD) iPads and iPhones without ensuring we have an up-to-date copy or “backup” that we can turn to should something happen to those electronic devices. If you accidentally deleted something from your PC. Computer, Mac, USB or Mobile Device, the chances are that it has simply become inaccessible rather than lost and we will be able to help and recover the data using our Data Recovery tools and techniques. Data recovery starts from $156 and can take 1 to 3 days.  To commence any examination we require a none refundable inspection and testing fee of $66 (inc GST) in advance which includes hardware testing and virus scanning and a detailed report including repair or replacement cost. We will contact you and discuss our findings with you before we carry out any repairs or replace any parts. If you decide not to go ahead with the repairs you will have no more to pay. Our technicians can also travel to your premises to carry out examination and testing which may result in the equipment requiring further examination at our workshop. In this case travel time to and from site will be chargeable. We highly recommend bringing your data device to our office if possible as this will save you time and money. Prices for onsite services can be found here Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Computer Fix

Computer not starting or behaving strangely? Can you Fix my Computer? Need a Computer Fix or PC Fix? If your Computer, Laptop, PC or Mac is not starting or is not behaving or performing as it once did you may have a problem and a computer fix maybe needed. Call us on 08 6365 5603 Call and speak to one of our technicians and they will be able to tell you if it your problem is a simple repair or fix that can be handled yourself or repaired by us remotely or something that will need our technicians to examine further at our office workshop or at your premises. If you bring your Computer, Laptop, PC, Printer, Mac or Device to our office and we need to carry out testing, internal examination or detailed investigation, we will requires a none refundable charge of $60 (inc GST) in advance which includes hardware testing and virus scanning and a detailed report including repair or replacement cost. We will contact you and discuss our findings with you before we carry out any repairs or replace any parts. If you decide not to go ahead with the repairs you will have no more to pay. Our technicians can also travel to your premises to carry out examination and testing which may result in the equipment requiring further examination at our workshop. In this case travel time to and from site will be chargeable. We highly recommend bringing your Computer equipment to our office if possible as this will save you time and money. Our charge for coming to your premises or home are $65 per half hour with a minimum 1 hour fee. Quite often we may advise our clients that their Computer will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. Computer Repairs and Fixes in Subiaco We can turnaround Computer Repairs in our Subiaco office within 24 hours, especially if you bring your Computer, Laptop or Mac to us. Please bring to our office without appointment between 9am and 5pm Monday to Friday. We also offer an after-hours and weekend service at the rate of $75 per half hour. Call us on 08 6365 5603 Computer Repairs in the Perth Metro Area If you cannot bring your Computer, Laptop, PC or Mac to our Subiaco office, we can make site visits either the same day or within 24 hours within the Perth metro area. Please Call us 08 6365 5603 for an appointment. Computer Repairs elsewhere in Western Australia If you cannot bring your Computer, Laptop, PC or Mac to our Subiaco office and you live outside of the Perth Metro area please call us to arrange support remotely or you may need to ship the faulty equipment to our office for repair and/or inspection. Call us on 08 6365 5603 Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Quickest ways to speed up your Computer PC or Laptop

How to quickly speed up your Computer PC or Laptop and Internet browsing experience. In July 2014 we issued our post entitled TOP 12 WAYS TO SPEED UP YOUR COMPUTER PC OR LAPTOP this article updates that post and takes into consideration the Windows 10 release and our many other recent articles such as HOW TO IMPROVE YOUR INTERNET SPEED Why do you think your Computer is running slow? Speed is a relative thing. Those of you using a computer 20 years ago think anything today is lightening fast but if you are a teenage or 20-something gamer playing the latest release online games you probably have quite different perceptions as to what is slow and what is fast in a computing sense. What is your perception of slow-speed based on? Maybe one or more of the following: a) Is it the time it takes your PC or Laptop to start and fire up the Operating System? b) Is it due to a “lag” in the opening or processing of documents or spreadsheets? c) Is it due to the slow processing of data records in a database d) is it the speed of downloading files, browsing web pages or streaming videos and movies?   How to reduce the time it takes your PC or Laptop to start and fire up the Operating System? Reduce the number of programs that “run-on-startup”   When installing new programs there is often a little tick box that is selected by default which says “Run on startup“. Before you know it, you have 10 programs trying to start when you switch your computer on or reboot and all greedily trying to load first by using the computers memory or CPU. This can slow your computer down considerably. Some of the worst offenders of this are Skype and Chat clients such as Yahoo Messanger, Sharepoint, Google Drive, Lync, AOL chat etc etc By stopping these programs from loading on startup (In Skype goto Tools – Options – General Settings and “un-tick”, “Start Skype when I start Windows”) your computer will start much quicker. Assuming you have done this for Skype and your various chat clients but your computer is still taking an age to start, then you need to look a little deeper into what is happening. When your computer is starting up hit “Ctrl-Alt-Delete” buttons all at the same time and then select “Start Task Manager” The Task Manager shows you all the applications and processes being run by your computer at that very moment. You will see the amount of CPU Usage going up and down …on startup this can be very high but once settled down should be running at less than 50%. This will vary depending on how much memory or RAM your computer has. Computers with 1GB of RAM will have a higher work rate than those with 4 or 8GB of RAM. Make sure you have the tick box selected show processes from all users then click on the CPU and Memory column descriptors to reorder the list in terms of CPU usage and Memory Usage. If you notice a program running that you do not recognise, does not appear to be associated with Microsoft, your computer’s manufacturer, anti-virus products etc… then take a note of the item and google-it as I did with the image name igfxsrvc.exe which I was not familiar with so I google it. From the results I am confident it is harmless. If you find a process you suspect of beig a virus or malware…simply highlight that process and click on “End Process” if this appears to fix your problems you now need to figure out what is causing that process to run as the next time you restart your computer the process will again be activated automatically. Check and Cleanup your Startup processes A simple tool for removing unwanted start-up processes can be found in the FREE CCleaner utility. Use this utility to identify start up processes, disable them and then uninstall them using the tools-> uninstall feature. Add more Memory (RAM) The quickest and easiest way to increase the speed of your computers start-up and performance generally is to increase the amount of RAM memory it has. There are still many PC’s and Laptops out there with only 1GB of RAM. This was fine for Windows XP but if you are Running Windows Vista, 7 or 8 then you need a minimum 2GB memory and ideally 4GB or 8GB (but you may not have enough memory slots or your computer to accommodate this extra RAM) … check the specification of your computer online before buying or installing the extra memory.   Add a bigger and faster disk drive When your existing Hard Disk storage is 90% or more full, your computer slows down because it often uses a portion of your disk drive to increase its RAM. The increase in manufacturing and Hard Drive technology also means that conventional drives are becoming faster each year. As each year goes by the chances of your disk drive failing increase, especially after 6 years (see “how often should I replace my Hard Disk Drive”) and as they are relatively inexpensive, upgrading your HDD annually is a good way to clean up your data and speed up your PC. To super-charge the speed of your PC or Laptop consider buying a solid-state hard drive (SDD). These have no moving parts and are completely electronic. Although smaller in capacity they are extremely fast, especially if a program does a lot of disk access (such as a database)   Clean your Computer A PC, Computer or Laptop uses power and as a result generates heat. Every PC has 1,2 or 3 fans in the case designed to keep the components cool and working optimally. Like a car….. if the radiator blows…. so does the engine, but before it blows it can simply slow down the computer. Checking the outlets or opening up the box could reveal a dust-infected-horror-story. See our article about giving […]