How to backup a Windows 10 computer

How to backup a Windows 10 computer? If your computer, laptop or device is not made by Apple it is probably using Microsoft Windows and more than likely Windows 10. If so, good news!! There is a very easy built-in, FREE, way of backing up your essential data such as Documents, Photos and Music. If yours computer, laptop or device is made by Apple, click here for information on backing up data. How to backup a Windows 10 Computer, Laptop or device? In fact there are two built-in ways of backing up your data when using Windows. One is free the other requires the purchase of an external backup device. Windows 10 Backup – Option 1 – OneDrive Cloud Backup Just like Apple iCloud, Microsoft offer 5GB of Free cloud backup to all Windows 10 users via OneDrive. If you are also an Office 365 user (Home, Family or Personal) your allowance goes up to 1,000GB (1TB). Office 2019 users only get the free 5GB of storage unless they wish to purchase OneDrive Standalone 100GB option for $3 per month (Residential users) or OneDrive for Business (Plan 1 or 2) for Business users. For full details and troubleshooting, click here further details regarding OneDrive can be found here. It could be that you are already backing up your files to OneDrive. This would have happened if during Windows 10 setup, you chose the  “Back up your files with OneDrive” option. What you DO NOT want to backup to OneDrive is your Outlook mail file (.pst) as this can corrupt the file and cause other complications. You may need to move the location of your mail file out of the OneDrive directory. See this article for details on how to move your Outlook data file. Windows 10 Backup – Option 2 – External or Flashdrive Backup How to use Microsoft’s default program to backup to an external device or hard drive   Is my computer running Windows 10 or an older version of Windows? What version of Windows do I have? What should I do if my version of Windows is not Windows 10? Windows 7, Office 2010 & Server 2008 reached end-of-support Jan 2020 Why should I backup my data? Computers, Laptops and Devices (Tablets etc) can often die or become unresponsive suddenly. However, the data on the device is often safe but depending on the type of device, the data is not always easily accessible. Data is stored on a “Hard-Drive” or “Solid State Drive” internally. If the casing of the computer or device is easily opened, the drive can usually be accessed and the data transferred or saved elsewhere. However, as computers and devices become lighter and thinner, the method of construction often means that components such as data-drives are glued-in, with no means of opening or retrieving data. Some devices such as tablets often do not have any external port to connect to an external drive so the only form of backup available is often “cloud-backup”. Examples of this would be the following Microsoft Surface Computers iPads Windows Tablets If something goes wrong with any computer or device and the device is still in warranty, the manufacturer will require the device to be shipped back to them. Although they may repair/replace the damaged or faulty parts, they will not take responsibility to recover your data. Your Data is LOST …. unless you have a backup. We hope the above guides have given you enough information to setup data backup of your devices. If you need any assistance, please contact us as detailed below and we will assist where we can. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: .pst, backup, cloud backup, data backup, icloud backup, office 2013, office 2016, office 2019, office 365, office 365 family, Office 365 Home, Office 365 Personal, One-Drive, Onedrive, onedrive backup, OneDrive for Business, outlook, outlook mail file, sharepoint, sharepoint backup, windows 10, windows 10 backup, windows 7, windows backup

Surface Repairs

Microsoft Surface Repairs and Support Microsoft Surface Computers are very powerful and light and as long as they keep working they are a fantastic and mobile asset. However, when things go wrong and a component needs repairing, this can ONLY BE DONE BY MICROSOFT, by sending the device to the nearest Microsoft Surface service centre (Which is in SYDNEY for anyone in Australia) Surface devices cannot be repaired due to their construction. Components and the casing are glued in and not designed to be disassembled and reassembled. Damaged or faulty Surfaces are simply REPLACED with new or refurbished models. Microsoft send damaged ones back to the factory to be scrapped or refurbished. Can Microsoft Surface parts be replaced or repaired? Microsoft have a policy of not attempting to repair any damaged or failing components, and third party repairs are also unable to fix the following (although some repairers may claim otherwise) Microsoft will offer you a replacement or refurbished model through the main Microsoft office (in Australia, it is Sydney) for any supported devices for Cracked Screen Failing Components such as: Faulty Battery Failing Storage (RAM and SSD) Failing Motherboard Depending on the devices warranty status, the replacement could be free or a fixed fee may apply to swap-out or exchange your failed device for a new or refurbished model. Consumer/Retail Grade Surface’s only have a one-year limited hardware warranty If you have a non-business, standard-warranty, you could be without a device for many weeks as they need to be sent to Microsoft, assessed and then returned (quoted is 5-8 business days but this is based on Eastern States of Australia) Extended Warranties are available using Microsoft Complete, which also gives some cover against accidental damage. Microsoft Surface Business models have different warranties, some provide for a replacement device to be sent out to you prior to you sending your old device back to Microsoft. Differences between Non-Commercial and Commercial grade Surfaces Item Consumer/Retail Grade Commercial Grade Operating System Windows 10 Home in S Mode(1) Windows 10 Pro Warranty – Standard Go, Book, Studio 1 Year Send the broken device before receiving a new one(2) 2 Years Send the broken device before receiving a new one(2) Warranty – Advanced Exchange* Pro, Laptop N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available Warranty – Advanced Exchange* Pro, Laptop N/A -Send the broken device before receiving a new one Receive a new device before sending the broken one back Extended Hardware Warranty N/A Optional 3 and 4 year Warranty Available Advanced Exchange Send broken one to Sydney before receiving a replacement after repair. Receive replacement in 3-5 business days (before sending the broken one back) Complete for Business – Accidental Damage coverage N/A Optional cover available, allowing 2 claims per lifetime over 2, 3 or 4 years Repair Turnaround 5-8 business days to get a new device (after sending the broken one back) 3-5 business days to get a new device (before sending the broken one back) How much does out-of-warranty service cost for your Surface device or accessory? If your Surface device or accessory is no longer covered by your Standard Limited Warranty or Microsoft Complete Extended Service Plan, you may be eligible for out-of-warranty service for a fee. These prices apply only to repairs and replacement completed by Microsoft and are subject to change upon inspection. Pricing may vary with other service providers. For exchange orders, we will replace your device or accessory with a similar refurbished product. At the time of writing, exchange prices range from A$396 to $1431, full prices hound here Australian Surface Exchange prices How to fix common Surface Problems Before sending your Surface in for service, try using the Surface Diagnostic Toolkit to fix common software issues. See Fix common Surface problems using the Surface Diagnostic Toolkit for more info. If the Surface Diagnostic Toolkit doesn’t fix the issue you’re having, try resetting your Surface. See Restore or reset Surface. If your Surface won’t start up or it goes to sleep and won’t wake up, try waking it. See Surface won’t turn on or wake from sleep. If your Surface battery won’t charge or you’re having other battery issues, see Surface battery won’t charge or Troubleshooting Surface battery issues. If Windows doesn’t start correctly when you turn on your Surface, try troubleshooting it. See Windows doesn’t start on Surface. If the screen flickers or is scrambled on a Surface 4 Pro, you might have to update its drivers or take other steps. See Surface Pro 4 screen flickers or is scrambled. If those things don’t work, search this support site (here) for info on how to fix your specific issue, or see Surface model help and browse the topics related to your Surface model. If you still can’t troubleshoot your issue, see the “Requesting service” section below. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: microsoft complete, microsoft extended warranty, Microsoft surface, Microsoft Surface Pro, microsoft surface pro perth, out-of-warranty service, surface, Surface 2, Surface 3, surface battery, surface book, Surface Book 2 – 13.5”, Surface Book 2 – 15", Surface Book 3 – 13.5”, Surface Book 3 – 15", surface cracked screen, surface disk drive, Surface Go, Surface Go 2, surface hard disk, Surface Laptop 2, Surface Laptop 3 – 13.5", Surface Laptop 3 – 15", Surface Laptop Go, surface memory, surface motherboard, surface pro, Surface Pro 1, Surface Pro 2, Surface Pro 3, Surface Pro 3 LTE, Surface Pro 5, Surface Pro 6, Surface Pro 7+, Surface Pro […]

How to fix a computer that will not start, freezes or is very slow

Common computer problems and possible self-fixes for a computer that will not start, hangs, freezes or is very slow Power Issues. If your computer or device shows no sign of power, cannot be started by holding down the power button, shows no lights and no noise such as a fan or ticking hard-disk. Then the issue it is most likely a power issue. Try the following. Check that the plug is in the wall and the power switch is on If connected via a power-board or multi-adapter, try replacing or switching to a known good one and try again Pull the power-cord out of the back of the computer or laptop for at least 30 seconds and reinsert it firmly. if none of the above actions resolves the issue, then the power supply or power-pack will need replacing and it will need to be sent to our workshop for for further assessment and testing Screen Monitor, Keyboard or Mouse issue Flickering or distorted screens or monitors usually indicate a hardware issue and most of these are not repairable but can be replaceable. Replacement Monitors, Keyboards and Mice can be purchased at most electrical stores Keyboards, damaged or cracked screens and trackpads on Laptop or Notebook computers, need to be replaced by a technician and need to be brought to the workshop for further assessment and testing Other Issues How old is your computer? Is your computer a Microsoft Windows Computer or Laptop running Windows 10, 8, 7, Vista, XP? If so CLICK HERE Is your computer an APPLE computer or laptop such as an iMac, MacBook, MacBook Air or Mac Mini? if so CLICK HERE Is your computer a tablet, chrome-book, kindle, iPad or a smart-phone? if so CLICK HERE Microsoft Windows Computers Issues What Windows Operating System Do I have? Slow Windows Computer? Failed Updates are the most likely cause How often should I replace my Hard Disk Drive (HDD)? Apple Computer Issues Why is my Mac Slow all of a Sudden? MacBook Repairs – Apple MacBook Repairs How to fix or repair a Mac Hard Drive (HDD) How often should I replace my Hard Disk Drive (HDD)? How to Fix Apple Spinning Wheel of Death (SWOD) Tablets, Chrome-book, Kindle, iPad or a smart-phone?   Generally, these items are not repairable (if broken) but the operating system can often be re-installed or reset. Doing so may get the device working again, but all data is likely to be lost unless t has a backup. How old is my Windows PC? Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page       Tags: 2013, 2016, backup, chrome, computer problems, dell, hard-disk-drive, hdd, iMac, iPad, iphone, laptop, mac, Mac Mini, macbook, Macbook air, microsoft, Microsoft Windows, mouse, Power Issues, tablets, Testing, Vista, windows, windows 10, XP

Can my Computer catch the Corona Virus?

Q – Can my computer catch the CORONA Virus? A – NO, But your computer can pass on the virus to another human being unless you keep it clean. When devices are used by multiple people such as co-workers or family members these germs and viruses can be transmitted to others by them simply touching that device and then touching their eyes, mouth or nose. It is important to regularly clean hard-surfaces, including computer and electronic devices on a daily basis as the latest research from the LiveScience website states than flu-like viruses survive on hard surfaces for 48 hrs and that the CORONAVIRUS (SARS-CoV-2) can live on surfaces for up to 3 days. What to use to clean and disinfect Electronic devices Here is the advice directly from the Apple website Is it OK to use a disinfectant on my Apple product? Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don’t use bleach. Avoid getting moisture in any opening, and don’t submerge your Apple product in any cleaning agents. Don’t use on fabric or leather surfaces. source = https://support.apple.com/en-us/HT204172 Cleaning products containing Alcohol are preferred over other products because it quickly evaporates. Too much moisture will damage equipment and too little is not effective, getting the correct amount and using the correct cleaning technique is vital. Ideally use products containing a minimum of 70% Isopropyl alcohol such as the following: Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.). Although Bleach or Chlorine based disinfectants can be used on most surfaces such as tables and door handles, only alcohol based cleaners and wipes are recommended for Electronic Equipment. There is a comprehensive guide issued by the CDC (Centre for Disease Control and Prevention) containing specific instructions on cleaning surfaces at home and at work. See Preventing COVID-19 Spread in communities How to safely clean and disinfect a keyboard without damaging it DO NOT SPRAY FLUID DIRECTLY ONTO A KEYBOARD or LAPTOP If cleaning fluid gets under the keyboard keys, it can short-circuit the keyboard and render it unusable. Fortunately, a new wireless keyboard and mouse combo can be purchased for under $50. However, If fluid gets under the keyboard of a laptop, it could short-circuit the whole laptop-computer which may render the laptop unusable and uneconomical to repair, so be very careful when using ANY fluid near any electronic device. Firstly, power-off the computer or laptop. Disconnect the keyboard from power by removing keyboard batteries (in the case of a wireless keyboard). Now, turn the keyboard over. Locate Batteries Remove Batteries Or by disconnecting a wired-keyboard from the computer (USB Ports) Trace keyboard and mouse wires back to the computer USB ports Remove those wires, this then renders them disconnected and powerless The keyboard now has no power and is safe to clean. Spray a small amount of Alcohol onto a cloth or use an Alcohol wipe Hold keyboard upside-down and use cloth or wipe to clean keyboard Leave keyboard for 5-10 minutes until completely dry, add back batteries (in case of wireless keyboard) or put USB cables back in same USB ports in computer and power up the computer or laptop. Now repeat the process for your mouse. How to safely clean and disinfect a mouse without damaging it Disconnect USB cable in case of Wired-mouse, or in case of wireless mouse, turn over and switch off Or locate and remove batteries Now clean using a cloth and alcohol spray or alcohol-wipes Leave mouse for 5-10 minutes until completely dry, add back batteries (in case of wireless mouse) or put USB cables back in same USB ports in computer and power up the computer or laptop. Conclusion Bringing any fluids and electronic devices together is a risky business but easily done by being careful and using the correct techniques and cleaning materials. However, the risk or spreading diseases, germs and viruses between you and others by NOT cleaning computers, laptops, keyboards, mice, monitors, smart-phones etc. is even riskier these days. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: alcohol, alcohol based hand sanitiser, alcohol coronavirus, alcohol gel, alcohol hand gel, alcohol hand sanitizer, alcohol kills coronavirus, alcohol wipes, Antibacterial, cleaning apple products, cleaning computer, cleaning imac, cleaning iphone, cleaning keyboard, cleaning laptop, cleaning mac, cleaning macbook, cleaning mouse, coronavirus, COVID-19, disinfectant wipes for electronics, disinfect ipad screen germs, does alcohol kill coronavirus, does alcohol kill viruses, ethyl alcohol, how to clean electronic screens, how to disinfect keyboard, how to disinfect nintendo switch, how to disinfect remote control, isocol, isopropyl alcohol, laptops, monitor, monitors, phone, phones, rubbing alcohol, sanitize electronics, SARS-CoV-2, telephone, touchscreen-safe antimicrobial spray

MacBook Repairs – Apple MacBook Repairs

MacBook Repair required in Perth? Is your MacBook not starting or behaving  poorly? The IT Guys specialise in Macbook Repair and all Apple Computers including Macbook and iMac, in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: Closed Please lodge your job online before coming to the office. By Clicking here. Once completed attend the office with your device. No appointment is necessary. Please note a $78 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $78 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $167 If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install […]

Computer Help & Support – Perth

Computer Help & Support to Perth, (WA) and Western Australia The IT Guys (WA) offer Computer Help and support services from our workshop, remote support or onsite support to Windows and Apple Computers and Networks with fully dual-qualified experts. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Support (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) Emergency 24/7 Callout Service (Perth Metropolitan area) Break-Fix Ad-Hoc (Pay-As-You-Go) Support If you have a simple one-off IT computer or IT related issue that requires resolving then you can simply do any of the following without any ongoing commitment: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: Closed Please lodge your job online before coming to the office. By Clicking here. Once completed attend the office with your device. or Call us on 08 6118 2601 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. We offer Workshop , Triage, Testing & Assessing and Repairs, Testing and Assessing, Remote Support, Onsite Support and Call Outs Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: apple, Call Outs, computer fix perth, computer help, computer help perth, computer support perth, mobile repair, onsite repair, perth, repair workshop, subiaco, support, technician, western australia

MacBook Pro Repairs – Apple MacBook Pro Repairs

Apple MacBook Pro Repairs required in Perth? Is your MacBook Pro not starting or behaving  poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Pro in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Pro is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: Closed Please lodge your job online before coming to the office. By Clicking here. Once completed attend the office with your device. No appointment is necessary. Please note a $78 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $78 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300   If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 8GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to help@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult […]

How to fix or repair a Mac Hard Drive (HDD)

Suspect your Hard Disk is in need of Repair? 5 Tell-Tale Signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP 1. Slowing Down Computer, Frequent Freezes, Spinning Wheel of Death (SWOD) These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional. 2. Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time. 3. Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear. 4. Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign 5. If your HDD is older than 5 years… it is on its way out …read more If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. See …How old is my Mac? How do I test the Disk Drive (HDD or SSD) on my Mac? There is a built-in OSx Utility on every Mac that can easily test and in some cases even repair hard disk problems. Follow these steps Click on Finder > Applications and scroll down to “Utilities” and expand click on the icon to expand the selection. ..and select “Disk Utility” This utility gives details of the installed disk drives and also has a “First Aid” option that attempts to repair any “minor” disk problems. If it finds and major issues or cannot run or hangs, this indicates the HDD Needs Replacing. Selecting “First Aid” now asks permission to “Run” the program. Click on “Run” Press “Continue” the “First-Aid” Process starts. If all is well a Green tick of approval will be seen. Click the “Done” button If the utility finds any problems, it will report them and attempt to fix them. See these articles on Apple Support Site, https://support.apple.com/kb/PH25413  If your Disk Drive has major problems, you may get a report like the following If you have any problems and do not have a recent Time-Machine backup of your data , try and get a backup before taking the computer to an Apple Technical Support professional.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: Disk Utility, First-Aid, Fix HDD, Mac Disk Utility, Mac OSX

On Site Computer Support Services – Perth

Emergency Onsite Computer & IT Support Services to Perth Metro Area for business customers or Managed Services IT Support Companies that require local representation. Does your Business or Client need a site visit or call out to attend a support problem that cannot be fixed remotely?   The IT Guys (WA) support a number of interstate and overseas Managed Services IT Support Companies and Corporate IT Departments by supplying on-site computer, network and server support technicians in the Perth Metro Area. Our qualified Microsoft/Apple Techs are available for site call out for you or your clients 24/7.   Upon accepting our prices and terms we will schedule a technician to attend the site. Once work is completed we will invoice you directly to your accounts department for payment by credit card or EFT within our payment terms.   We support Business IT & Computer Requirements as a support service or on a break-fix basis. We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Repair (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) If you have a computer related issue in the first instance please either: Call us on 08 6118 2601 and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com.au detailing the nature of your problem Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: bcomputer support, business it support, managed services, microsoft, onsite repair, Server, subiaco, support, technician, usiness, western australia

Gift Voucher for Computer Technician Home Visit

Gift Voucher for Computer Technician Home Visit We all have a relative or friend that needs a little IT/Computer help from time to time, or just wants to talk about downloading music, digitising photos, watching iView on the iPad, getting rid of SPAM emails etc. etc. Well thats what WE are here for. For $100 we will send them a voucher that they can use any time in the next twelve months for a home visit and a 30 minute consultation Terms and Conditions Site visit to be carried out during standard business hours, namely Monday to Friday, 9am to 5pm (excluding public holidays) Site visit of up to 30 minutes on site is included. Time over 30 minutes maybe chargeable in 15 minute blocks at $33 per block. Service available to Perth’s Western Suburbs, within 15 klms of Subiaco and specifically: Churchlands, City Beach, Claremont, Como, Coolbinia, Cottesloe, Crawley, Daglish, Dalkeith, Dianella, Doubleview, East Perth, Floreat, Glendalough, Herdsman, Highgate, Inglewood, Jolimont, Joondanna, Karrakatta, Kings Park, Leederville, Maylands, Morley, Mosman Park, Mount Claremont, Mount Hawthorn, Mt Lawley, Nedlands, North Fremantle, North Perth, Northbridge, Osborne Park, Peppermint Grove, Perth CBD, Scarborough, Shenton Park, South Perth, Subiaco, Swanbourne, Tuart Hill, Victoria Park, Victoria Park (East), Wembley, Wembley Downs, West Leederville, West Perth, Woodlands. Travel time to other suburbs can be quoted separately by calling the office and obtaining a quote. Any hardware or software requiring supplying, replacement or repair will be chargeable in addition. Vouchers valid to end December 2018.   Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page

Macbook Water Damage Repairs

Macbook liquid damage, water spillage to Macbook, Macbook Pro, Macbook Air? We can help.   Spilling or immersing an electronic device of any kind in ANY form of liquid is probably the worse thing you can do in terms of damaging it. We may not be able to repair macbook liquid damage but we can recover your data and provide an insurance report. THE GOOD NEWS – You probably wont lose your data and programs as long as you get the device to us quickly. Bring with you an External Hard Drive or you can purchase one from us for $99 and we will copy the data off your device, you can at least then access your data from another computer and we can help you reinstall that data to a new one. THE BAD NEWS – Even if you do manage to dry the computer out (lots of hints here) , it is very unlikely you will ever fully recover the macbook liquid damage If you can get it going, facts are that you have reduced the computers life by years. There is no escaping the onset of corrosion of the motherboard. If you are lucky, It may give you 1 month, 6 months, 1 year or more of worry free operation. So if you get the chance to replace it under your insurance, we would recommend you do so ASAP or plan on a new computer ASAP. If the Macbook is a current model (under 5 years old), the best price for replacing parts will be from an Apple Store but be aware that they may not recover your data. Make sure you ask about this as Apple “expect” you to have a current backup of your data on a drive or in the cloud. Non-Current Macbooks can only be repaired using second-hand parts and we do not recommend it as the parts have no guarantee and are as expensive as purchasing a new machine. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their computer will be cheaper to replace, rather than repair and we may offer you a choice of replacement equipment. We do not sell new Apple equipment but will guide you in the choices available and where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old computer to the new one. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: dry out, iMac Repairs, iMac Upgrades, insurance report, Liquid damage, Liquid damage Macbook, Liquid damage Macbook Air, Liquid damage Macbook Pro, liquid damage to laptop, macbook, Macbook air, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service.corrosion, Macbook Pro, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Upgrades, spilling liquid, spiltexternal hard drive, water damage, water on laptop, water spillage, water spillage Macbook, water spillage Macbook Air, water spillage Macbook Pro,  Macbook Repairs

Mac Mini Repairs – Apple Mac Mini Repairs

Mac Mini Repairs required in Perth? Is your Mac Mini not starting or behaving poorly? The IT Guys specialise in repairing all Apple Mac Mini in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Mac Mini is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: Closed Please lodge your job online before coming to the office. By Clicking here. Once completed attend the office with your device. No appointment is necessary. Please note a $78 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $78 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Mac Mini will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $167 If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. Common Apple Operating System Issues Many common type of Mac Repairs are problems associated with the Operating System  (OSx or MacOS) which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death or kernel-panic. A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as MacOS High Sierra , Mojave or Catalina If you see an image such as this (above) and it does not progress or go away, the OSx upgrade has not been successful and will need to be re installed completely. It could be as simple as not having enough RAM for the latest OSx or your older computer may not be compatible with the latest OSx. Upgrading the OS on an old HDD can be enough to make the HDD fail. Only by bringing in the computer for Testing & Assessing (see above) can the issue be properly diagnosed and repaired   We fix any of the following Macintosh operating systems from  Mac OS X v10.0 (Cheetah), Mac OS X v10.1 (Puma), Mac OS X v10.2 (Jaguar), Mac OS X v10.3 (Panther), Mac OS X v10.4 (Tiger), Mac OS X v10.5 (Leopard), Mac OS X v10.6 (Snow Leopard), Mac OS X v10.7 (Lion), OS X v10.8 (Mountain Lion), OS X v10.9 (Mavericks), OS X v10.10 (Yosemite), OS X El Capitan, MacOS Sierra, MacOS (High-Sierra) ,MacOS v10.14 (Mojave), MacOS v10.15 (Catalina) Repairs and Upgrades of Other Mac Computers All work is carried out by Apple Trained and Authorised Technicians. If your Mac Mini is less than 3 years old, then we recommend taking your computer to an […]

MacBook Air Repairs – Apple MacBook Air Repairs

MacBook Air Repairs required in Perth? Is your MacBook Air not starting or behaving poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Air in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Air is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: Closed Please lodge your job online before coming to the office. By Clicking here. Once completed attend the office with your device. No appointment is necessary. Please note a $78 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $78 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $300.   If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to […]

iMac Repairs – Apple iMac Repairs

iMac Repairs required in Perth? Is your iMac running very slow, not starting or behaving  poorly?   The IT Guys specialise in iMac Repairs in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple iMac is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: Closed Please lodge your job online before coming to the office. By Clicking here. Once completed attend the office with your device. No appointment is necessary. Please note a $78 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $78 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple iMac will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 3 or 5 year warranty. If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 8GB (ideally 16GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU can be replaced on iMacs under 5 years old by Apple. Older models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. Older iMac models have to be fixed with second-hand parts, usually from overseas. However, second hand parts come without warranty and may last a few days or continue to work for years. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. Common Apple Operating System Issues Many common type of Mac Repairs are problems associated with the Operating System  (OSx or MacOS) which may have become corrupted, infected with a computer virus or malware, an OS updating issues or even suffering from the-blue-screen-of-death or kernel-panic. A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as MacOS High Sierra, Mojave, Catalina or Big Sur If you see an image such as this (above) and it does not progress or go away, the OSx upgrade […]

Computer Upgrades

Want to speed up your PC or Mac? Computer Hardware upgrades available on all PCs and Macs. The IT Guys specialise in Windows PC, Windows Laptop and Mac Upgrades and Repairs on all Apple Computers (Macintosh, Macbook, Macbook Pro, Macbook Air, Mac Mini or iMac) across Perth. Desktop PC’s and Servers running Microsoft Windows can have most hardware (parts) upgraded including the Motherboard, CPU, Graphics Card, RAM and HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Windows Laptops, Notebooks and MacBooks are the most difficult to upgrade with the only possible upgrades limited to the RAM or the HDD/SSD. To find out if or how much your Computer can be upgraded, you firstly need to consult the manufacturers website, locate your model and the page will inform on what can and cannot be upgraded. Once you have this information, send us the link and we can give you a written quote on the cost of upgrading. Sometime the cost of upgrading is often more expensive than buying a new computer and our technicians will advise you if this is the case. If you decide to purchase a new computer, bring it to us and we can migrate the data and programs such as Microsoft Office (2007 and upwards) to your new purchase. helpdesk@itguyswa.com.au or call us on 08 6118 2601 and speak to one of our friendly technicians See Also PC Upgrades – Windows PC Upgrades Laptop Upgrades – Windows Laptop Upgrades iMac Upgrades – Apple iMac Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: computer upgrade, laptop, laptops, microsoft, microsoft Office, Microsoft Windows, servers, solid state drive, SSD, upgrades, windows