Where can I locate my Mac Serial or Mac ID Number?

Where can I locate the Serial Number or Mac ID Number on my Mac? Two things identify the make and model of a Macbook, MacBook Air, iMac or Mac Mini. The Serial number identifies a particular machine but the Mac Model ID is used for identifying specific models. We show you how to locate both. How to locate a Mac Serial Number Where can I locate the Serial Number on my Mac? Are Serial Numbers unique? What are the limitations identifying a specific Mac using the Serial Number? Mac Serial Numbers can be located under the “About This Mac” section of Mac OS X and on the hardware itself as well as on some packaging and receipts, making the identifier quite versatile for identification and differentiation. The easiest way to locate the Serial Number for a particular Mac is to select “About This Mac” under the Apple Menu on your computer and click the “More Info…” button. You should see a window similar to this one: In this example, the highlighted Serial Number C02J29GDDRV6 is enough to identify a single Mac and it is believed to be unique to this one particular model – Apple MacBook Air “Core i5″ 1.7 11” (Mid-2012) Specs Identifiers: Mid-2012 – MD223LL/A* – MacBookAir5,1 – A1465 – 2558 Please note, however, that not all Macs of a particular model have the same Serial Number characteristics. Another reader also could have an Apple MacBook Air “Core i5″ 1.7 11” (Mid-2012) Specs, but it could have quite different identifying characteristics. Additionally, and unfortunately, Serial Number identifiers are not always unique to one Mac either, and this is a limitation overall. Based on hands-on inspection and thousands of reader-submitted Serial Numbers there appear to be some different models in the PowerBook G4, Power Mac G4, Power Mac G5, Mac Pro, iMac and eMac lines that share identifying information. There very well may be models in other lines that share identifying information, too. When Serial Number identifying information is shared they usually, but not always, are from the same subfamily. One still should verify that an exact match for a Serial Number is correct and comprehensive using secondary identifiers whenever possible. Another weakness of using Serial Numbers for identification is that repairs can alter or remove the serial number in software or hardware and/or provide conflicting Serial Number information. Occasionally, there are different Serial Numbers listed on the hardware and in software due to manufacturing error as well. In these situations, one will need to use alternate information to identify a particular Mac. If a Mac will not boot, and/or locating a Serial Number is easier externally (perhaps the power cable is missing, damaged or in another location, for instance), this can help pinpoint where Serial Numbers are located on different Macs:   Mac Series Serial Location Power Mac G3 Back Power Mac G4 Back Power Mac G5 Inside Access Panel Mac Pro Back iMac Bottom or Under “Foot” eMac Inside Optical Drive “Flap” Mac mini Bottom PowerBook G3 Bottom PowerBook G4 Inside Battery Bay iBook Under Keyboard and Inside Battery Bay MacBook Inside Battery Bay or Bottom* MacBook Pro Inside Battery Bay or Bottom* MacBook Air Bottom* * MacBook and MacBook Pro models with batteries that are not designed to be removed by the end user and MacBook Air models have Serial Numbers etched on the bottom. MacBook and MacBook Pro models with removable batteries have the Serial Number inside the battery bay (either on the bottom of the bay or on the side walls). How to Locate the Mac Model ID 1. Choose “About this Mac” from Apple Menu 2. Click “System Report” 3. “Model Identifier” appears under “Hardware Overview” Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: about this mac, how to find mac model, mac model id, mac serial number, Where can I locate the Serial Number on my Mac

How to Fix Apple Spinning Wheel of Death (SWOD)

What is the cause of the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” and how can it be fixed? Apple even refer to it as a “spinning wait cursor“ The IT Guys (WA) repair iMac’s, Macbooks and Mac Mini’s daily that are brought to us because they have been rendered useless due to SWOD. Our Certified Apple Engineers can quickly diagnose and fix the issue by bringing your device to our workshop in Subiaco. What causes the SWOD? The spinning wheel (SWOD) usually appears when an Application or process has become un-responsive or frozen. This can usually be fixed by Forcing the Application to Quit by clicking on the Apple symbol in the top left and then choosing “Force Quit” or by pressing Command-Option-Escape, select the suspected unresponsive application and selecting the “Force Quit” button. How to fix the SWOD? Restart Application – If you are lucky, the application will quit or you can use Force-Quit (see above). Once the application is  is relaunched it may have corrected itself. Uninstall and Reinstall Application – If the Application continues to be unresponsive, uninstall and reinstall the Application to see if that fixes the issue. You can uninstall most applications by simply dragging them to the Trash. Reinstall OSx. If reinstalling the application fails to correct the problem, the only solution maybe to reinstall the entire Operating System (OSx) and Applications, that is provided that the underlying cause of the problem is software and not hardware related. Make sure you make a complete Time-machine backup before attempting this.Unfortunately, only a certified Apple Technician with the correct testing tools will be able to diagnose if the problem is hardware related or not. Repair or Replace Hardware. The SWOD can be caused by failing hardware such as a faulty hard-disk-drive (HDD), memory (RAM) or main circuit board (motherboard), graphic card, power-board etc. etc. Only a certified Apple Technician with the correct testing tools will be able to diagnose if the problem is hardware related or not. Upgrade RAM or HDD. Some memory-hungry applications need 8 or 16 GB RAM to work properly. Early model Macs only came with 2 GB or 4 GB RAM. Upgrading RAM to 8/16 GB may fix the SWOD problem. Upgrading the HDD to an SSD will increase your overall speed by up to 400%, consider an SSD upgrade if your HDD drive is over 4 years old.  Check for Viruses and Malware. Yes, Macs DO get viruses. If the problems appears not to be hardware related, the problem could also be a Computer Virus or Malware. A thorough scanning and removal of suspect applications maybe a fix. Reduce the number of open Applications. Good housekeeping may help. Do not have open unnecessary applications, especially if you have limited RAM. (see 6 below) Install latest OSx Update. A recent OSx update may have also caused the problem, contact The IT Guys (WA) or consult the Apple support forums, they may help you realise this. You may have to wait until the problem has been rectified by Apple with the release of a new OSx patch or update. Signs your Mac Has a corrupt OS A very common Mac issue happens when upgrading the Apple Operating System (OSx) to a newer version such as Mojave or Catalina. You may see the following and not be able to reach the login screen.   If you see an image such as the above when starting the Apple computer and it does not progress or go away, the OSx patch or upgrade has not been successful and will need to be re installed completely. See Also iMac Upgrades – Apple iMac Upgrades Macbook Air Upgrades – Apple Macintosh Upgrades Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades Mac Mini Upgrades Windows PC’s Upgrades Windows Laptop Upgrades Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: anti-virus, apple mac virus, avast, AVAST for macc, avast free for mac, avg, AVG for Mac, avg free for mac, corrupt OS, faulty HDD, force quit, mac fix, Mac Malware, mac os, Mac Spinning Wheel of Death, mac spinning wheel won't stop, mac virus, marble, OSx Update, pinwheel, rainbow wheel of death, Reduce open Applications, Reinstall Application, Reinstall OSx, Restart Application, Spinning ball, spinning ball on mac, spinning beach ball, spinning beach ball gif, spinning beachball of death, spinning beachball of death el capitan, spinning beachball of death won't go away, spinning pinwheel, spinning pinwheel of death, spinning pizza, Spinning rainbow pinwheel, spinning wait cursor, spinning wheel, spinning wheel of death, SWOD, unresponsive application, Upgrade HDD, Upgrade RAM

Laptop Upgrades – Windows Laptop Upgrades

Want to speed up your Windows Laptop or Notebook? RAM, OS, HDD/SSD and CPU upgrades available on all Laptops and Notebooks The IT Guys specialise in Windows Laptop Upgrades and Notebook Upgrades and Repairs on all Microsoft Windows Computers across Perth, Western Australia. There are a number of laptop upgrades available to increase the speed, capacity, reliability and security of your Windows Laptop Computer, starting from only $66 Depending on the programs you intend to run will determine the upgrades we will recommend. Improving Security If your looking for better security, less viruses and the ability to use the latest programs: A simple OS upgrade maybe all that is required (see here for Windows 10 pricing) its not a FREE upgrade anymore. Increasing Speed and Performance If your just looking for increased speed and performance and only running email and office programs that are NOT graphic-intensive (such as required for Gaming) we recommend the following pc upgrades (1 and 2) . Upgrade 3 is not available on most laptops. 1. Upgrade or add SSD Drive Replacing your existing HDD with a Solid State Drives (SSDs) drive will increase your computers speed by around 400%. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 3000 GB (3 TB). 2. Add additional RAM Most people mistakenly think adding additional RAM (Random Access Memory) to their computer will speed up it’s general performance. This is only true in the case of certain processor intense programs such as Video or Image production programs (AutoCad, Photoshop etc.) or if you have a need to run many programs simultaneously. If your computer is running an older 32 Bit version of Windows 7 or earlier, it cannot utilise more than 4 GB of RAM, no matter how much you add. The current “de rigueur” for RAM is 8GB. 3. Add or replace Video Card or upgrading the CPU Most Laptops CANNOT have their CPU or video capabilities upgraded, so be very careful what you purchase in the first place. Clevo, Origin and MSI are gaming laptops that are upgradeable. To find out if or how much your PC can be upgraded, you firstly need your computers details, these can be found here on Windows 7 computers, or here on Windows 8 computers or here on Windows 10 computers. Once you have the information, email it to us at support@itguyswa.com and we will be able to advise and quote on available upgrades Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 2013, 2016, laptop, laptops, mac, microsoft, Microsoft Windows, perth, RAM, solid state drive, solid state drives, SSD, support, Toshiba, upgrade, upgrades, windows, windows 10, windows 7, windows 8

PC Upgrades – Windows PC Upgrades

Want to speed up your Windows PC? RAM, OS, HDD/SSD, Graphics and CPU upgrades available on all PC’s. The IT Guys specialise in Windows PC Upgrades and Repairs on all Microsoft Windows Computers across Perth, Western Australia. There are a number of pc upgrades available to increase the speed, capacity, reliability and security of your Windows Computer, starting from only $66 Depending on the programs you intend to run will determine the upgrades we will recommend. Improving Security If your looking for better security, less viruses and the ability to use the latest programs: A simple OS upgrade maybe all that is required (see here for Windows 10 pricing) its not a FREE upgrade anymore. Increasing Speed and Performance If your just looking for increased speed and performance and only running email and office programs that are NOT graphic-intensive (such as required for Gaming) we recommend the following pc upgrades (1 and 2) . Upgrades 3 and 4 are more specific to Gaming or Video intensive programs such as AutoCad or Video Editing programs. 1. Upgrade or add SSD Drive Replacing your existing HDD with a Solid State Drives (SSDs) drive will increase your computers speed by around 400%. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 3000 GB (3 TB).   2. Add additional RAM Most people mistakenly think adding additional RAM (Random Access Memory) to their computer will speed up it’s general performance. This is only true in the case of certain processor intense programs such as Video or Image production programs (AutoCad, Photoshop etc.) or if you have a need to run many programs simultaneously. If your computer is running an older 32 Bit version of Windows 7 or earlier, it cannot utilise more than 4 GB of RAM, no matter how much you add. The current “de rigueur” for RAM is 8GB. 3. Add or replace Video Card Unlike Laptops and Notebooks, most PC’s can be upgraded with a third-party Video Card that sits in a vacant PCIe expansion slot. Most PC’s will have expansion slots but they will vary on the age of the computer. All Motherboards have built-in video capabilities of 512 or 1024MB of Video RAM and will usually support two monitors. By adding a dedicated video card of 1, 2, 4 or 8 GB the PC will be able to support more monitors and have a greatly improved video-refresh rate which eliminates “lag” or “jittering” when playing video games on large hi-definition monitors or multiple monitors. 4. Upgrade the CPU The CPU (Central Processing Unit) is the heart of the PC. Speed and capacity is often expressed by the number of “cores” or mini-processors or by processing speed in GHz. Older processor were “single or “dual” core but now “quad” or “six” or “eight” core processors are available. Processing speeds have also  increased from 1/2 GHz to 3/3.5 Ghz. Upgrading a computers CPU is probably the last option to try after the above 3 options. But it maybe possible to upgrade the onboard CPU from say an i3 to an i5 or i7 CPU as long as your motherboard allows it. To find out if or how much your PC can be upgraded, you firstly need your computers details, these can be found here on Windows 7 computers, or here on Windows 8 computers or here on Windows 10 computers. Once you have the information, email it to us at support@itguyswa.com and we will be able to advise and quote on available upgrades Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: CAD, laptop, laptops, microsoft, Microsoft Windows, monitor, monitors, notebook, solid state drive, solid state drives, SSD, upgrade, upgrades, uploads, western australia, windows, windows 10, windows 7, windows 8, XP

Macbook Battery Replacement Service – Perth Region

Let us take the headache out of replacing your Macbook Battery.. The IT Guys offer a Macbook Battery Replacement service to the Perth Region, Western Australia for Macbooks’,  Macbook Pro and Macbook Air depending on the model number (See below) Our Batteries and workmanship are guaranteed for 12 months, work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 5 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer. We CAN source, test and fit replacement batteries only for the following Macbook’s that are 5 years or older. Our prices are more expensive than you will find on eBay but our batteries are from reputable Apple component supplier and come with 12 month replacement or money-back guarantee. Apple do not supply genuine battery replacements for models 5 years or older. If you wish to take the risk and purchase your own battery, we will happily fit it for $78 but we will not give any guarantees regarding the battery or fitting. Our fitting fee is payable even if your supplied battery is faulty when we fit it. Removing a faulty battery will cost you a further $78 Macbook Pro Models 13″ 2008,9,10,11,12 15″ 2011-2012 15″ 2008 15″ 2009-2010 17″ 2009-10 17″ 2011-12   Macbook Air Models 11″ – 2011,12,13,14 11″ – 2010 13″ – 2011,12,13,14,15 13″ – 2008-9   Macbook Models 13″ – 2008 13″ – 2009-10 13″ – Non Unibody 15″ – Non Unibody 17″ – Non Unibody You can find the Macbook Identifier or “Serial Number” as follows. Turn your Macbook over and look for the word “Serial” followed by the Serial Number or click on the Apple symbol in the top left of your screen and click on Apple >> “About this Mac” The Serial number will confirm that we quote you on the correct battery Pricing For latest prices and availability please email us at support@itguyswa.com.au with your Macbook Serial Number and we will reply with a written quotation. Some battery models we keep in stock, others have to be ordered in and may take up to 14 days to reach Perth. Once here, replacing the battery can be done within the hour. To order a battery we require a 50% deposit with the balance payable upon collection or fitting. We CANNOT supply batteries for the following Macbook Pro Retina 13″ Model A1425,A1437 13″ Model A1502, A1493 – Year 2013,14,15 15″ Model A1398,A1417 – Year 2012-2013 15″Model A1398,A1494 – Year Late 2013,14,15 Macbook Retina models have the battery glued into the case and removing them is not recommend and POTENTIALLY DANGEROUS as they may explode. Apple may quote to replace the whole bottom case, including the battery but it works out to be very expensive and may not be economical (better to buy a new computer) So you suspect your Macbook, Macbook Pro or Macbook Air has a faulty battery!! That’s probably because it’s not holding a charge or not holding a charge as long as it used to. But to be sure, check the following by first clicking on the Battery Status indicator as referenced above. If everything is OK, the status should indicate that the battery is charged and healthy as below This can be confirmed by checking the status of the battery by clicking on the top left “Apple” >> “About This Mac” >> “System Report” >> “Power”   Under “Condition” it will tell you if the Battery is “Normal” or “Service Battery” or “Replace Now” … if either of the last two status, Yes, you need a new battery fitting. If No, there is another problem, probably your MagSafe Charger or maybe a failed OS update.   The IT Guys specialise in Apple Mac and MacBook Repairs across Perth and as such can source top quality batteries either from Australia or Overseas. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: Battery for 11" Macbook Air Year 2010- 2015, Battery for 13" Macbook Air Year 2010- 2015, Battery for 13" MACBOOK Model A1181, Battery for 13" MACBOOK Model A1185, Battery for 13" MACBOOK Model A1331, Battery for 13" MACBOOK Model A1342, Battery for 13" Macbook Pro Model A1278, Battery for 13" Macbook Pro Model A1322, Battery for 15" Macbook Pro Model A1286, Battery for 15" Macbook Pro Model A1321, Battery for 15" Macbook Pro Model A1382, Battery for 17" Macbook Pro Model A1297, Battery for 17" Macbook Pro Model A1309, Battery for MacBook Air 11" – A1370 2010 A1375, Battery for MacBook Air 11" – A1370 2011 A1465 2012 13 14 15 A1406 A1495, Battery for MacBook Air 13" – A1369 2011 A1466 2012 13 14 15 A1405 A1496, Battery for MacBook Air 13" – A1369 A1377 MC503 MC504 2010

24/7 Mobile Onsite Support – Perth

The IT Guys are your 24/7 “on-call” IT department that you only pay for when you need (PAYG) We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Repair (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) If you have a computer related issue in the first instance please either: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: Closed Sunday: closed Closed 27th April or Call us and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com.au.au detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. See also: Onsite Support Call Outs Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: 24 hrs mobile it, house calls, in home support, inhouse support perth, Mobile IT Support, Onsite IT Support, onsite support perth, Onsite Support Visit, tech support

EOFY 2016 Sale on Office, Printers, Notebooks and PC’s

End of Financial year specials now available from the IT Guys, including: $20 off each purchase of MS Office 2016 Save 10 – 15% of the published prices of any Dell Notebook, Desktop or Monitor Up to $200 cash back offer on all Kyocera Printers And just another reminder about the FREE Windows 10 upgrade before July 26th, after this you will have to purchase it from $199 Anyone with an ABN can spend up to $20,000 renewing or upgrading their computer equipment and software before 30th June and write it all off in this tax year. Time to write-off the old, slow Vista/Win7 PC/Laptop with a new model Windows 10 and an SSD drive that boots-up in an instant. Let the IT Guys help you spend less time tied to the office and allow you to work where and when you want. With new equipment and the latest Office 2016, you can work on emails, documents and spreadsheets in the office, at home or on the beach in Bali and achieve the same result. No need to be office bound and tied to a server. Buy a new Kyocera business printer or MFP before June 30th and get up to$200 Visa cash back. Contact us for a full price list. Whether you prefer to work with Windows or Macs, the IT Guys, look forward to “Making IT Easy” for you and/or your company. Windows Lovers, should think DELL, we can offer discounts of 10% and more on all their published prices.Apple lovers, we can offer refurbished Mac products and cash prices for your old or broken iMac, Macbook, Air or Pro. If we can repair it or use it for parts and you can prove ownership, we can offer a deal. Full details here End of Financial year specials now available from the IT Guys Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: 2016, dell, eofy, kyocera, sale, windows 10

HP Printer problems since OSx 10.10 Yosemite

Has your HP Printer been giving you problems recently? … since upgrading to OSx 10.10 (Yosemite)? Well as you mention it, since upgrading to OSx 10.10 Yosemite, my HP multi-function printer has been very slow to print, documents in the print queue would freeze and many many more printer problems. It seems that mine was not an isolated incident and thousands of HP/Apple users have been suffering equally. Having tried a number of suggested fixes, the one found here finally worked and I can recommend it to anyone out there having printer problems,   Reset Printing System Click the Apple icon, and then click System Preferences. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system… Click OK to confirm the reset. Type the correct Name and Password. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol. Repair Disk Permissions On the Dock, click Applications, and then click Utilities. Double-click Disk Utility. Highlight your hard drive/partition on the left (by default this is “Macintosh HD”). Click the Repair Disk Permissions button at the bottom of the window Once the repair is complete, restart the computer and download and install the HP Printer Drivers for OS X. Now when you add the printer, you should have the HP driver to choose. If for any reason your printer driver is not there, then select the AirPrint driver. Select Add other Printer or Scanner Select the printer you are adding and next to ‘Use’ you can select the printer driver (or AirPrint)     Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: apple and hp printer fix, hp osx printer issues, hp printer problems, osx printer fix, slow hp printer, yosemite printer issues

Next Byte Nedlands has closed down

Perth’s oldest and largest independent Apple dealer bytes the dust The IT Guys (WA) are the closest Apple Repair Specialist. Call us on 08 6365 5603 or email support@itguyswa.com Please Note. The IT Guys (WA) have no connection with Next Byte Perth or any of their other offices, neither has any of our directors or employees. If you wish to contact Next Byte regarding previous dealings you have had with them, we suggest you contact their head office in Sydney. If you purchased any Apple product from Next Byte and it is still less than 1 year old or if you have purchased Apple Care, please contact your nearest Apple store located here. If you are having a problem with an Apple product and it is out of warranty and needs repairing, please bring to our office during normal office hours and we will  carry out testing, internal examination or detailed investigation. There is a none refundable charge of $66 in advance which includes hardware testing and virus scanning and a detailed report including repair or replacement cost. We will contact you and discuss our findings with you before we carry out any repairs or replace any parts. If you decide not to go ahead with the repairs you will have no more to pay. We do not sell Apple peripherals, phones, tablets or computers. We suggest buying online directly from Apple or by visiting your nearest Apple Store located here. We can supply Advice, Training and assistance on using and configuring Apple and non-apple products at our Subiaco office in 15 minute increments (prices here) with a minimum 15 minute fee. Please call our office on 08 6365 5603 to arrange an appointment. FREE advice and assistance is available at your nearest Apple Store located here. We can also make site visits to your home or office. See below but we prefer you bring your equipment to our Subiaco offices and workshop for assessment and testing first and it will save you money. Onsite IT Support – Mobile IT Support and Call Outs – Perth Metro Area As of September 2015, the majestic Next Byte offices on Stirling highway lie empty and up for lease. There was no announcement regarding the sudden closure and long term customers have been forced to google their nearest Apple repair center. Western Australia is now the only state not supported by this National Organisation? Is Next Byte Nedlands a victim of high WA rents, running costs or just another signal of the end of the Mining boom? Luckily for them, The IT Guys in Subiaco are as their closest alternative and we are happy to service their customers. The IT Guys offices may not be as flash or palacious as the Stirling Highway premises but the IT Guys have always been able to beat Next-Byte hands-down in customer service and speed of service. Mac Repairs – Apple Macintosh Repairs iMac Repairs – Apple iMac Repairs MacBook Repairs – Apple MacBook Repairs MacBook Air Repairs – Apple MacBook Air Repairs MacBook Pro Repairs – Apple MacBook Pro Repairs     Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page   Tags: Apple Macintosh, apple next byte, apple service center, apple store nedlands, next byte, next byte – apple premium reseller & service centre, next byte nedlands, next byte nedlands perth, next byte perth, next byte stirling highway, next bytes, nextbyte, nextbyte nedlands, nextbyte perth

How to get rid of “Ask.com” toolbar and search

Is the “Ask” toolbar or “search” engine a virus and should I remove it? Being in the business of repairing Computers every day, it is astonishing how many PC’s we come across that either have the “Ask.Com” searchbar or “Ask.Com” as the default search engine Ask.com is a legitimate website, which declares that its mission is to answer users’ questions with the best information from the web and from the real people, and increase personal knowledge by empowering people with answers. However there are lots of complaints about having been redirected to ask.com website without willing to do that. According to users, no matter which browser you decide to use, Google Chrome, Internet Explorer, Mozilla Firefox or other one, you may find yourself redirected to Ask.com. This unfair activity is used for one main aim – to make people visit predetermined websites. Ask.com is not a virus. However, it is promoted using quite dubious methods. One of the mostly used of them is called bundling and you can install ASK by mistake when downloading Java or other freeware ASK.com Removal Guides Remove Ask Toolbar and Ask.com Search (Uninstall Guide) Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: ask toolbar genericasktoolbar dll, ask toolbar removal tool, ask toolbar uninstall, how to delete ask search engine, how to get rid of ask homepage, how to get rid of ask search engine in chrome, how to get rid of ask toolbar mozilla firefox, how to get rid of ask toolbar windows 7, remove ask toolbar chrome, remove ask toolbar ie, removing ask from chrome, removing ask from firefox, removing ask from your computer, removing ask toolbar from firefox, removing ask toolbar from internet explorer

Testimonials

Testimonials Here is what our clients are saying about us Charles Hoernemann Awesome service! Had my iMac fixed (LCD screen refurbished) within a couple of hours. The IT guys keep their armies! Full marks 👍 27 Feb 2020 I recently engaged with you to have a PC repaired and wanted to send my thanks for your excellent service. I had experience very poor service with another (large and well known) provider who were unable to fix my problem (a power supply replacement), suggesting that I needed to buy a new PC from them, after having my PC for over 2 weeks. Your guys diagnosed the issue within a couple of hours, with a repair turn around of only a day or so. Needless to say I was very impressed, and will recommend you to others. Paul Luckas, International Centre for Radio Astronomy Research The University of Western Australia (Perth, November 2019) You may remember a few weeks ago you put a 1TB ssd and more ram into my 2010 27″ iMac. This email is just to let you know that I am really happy with the results. The iMac is now faster than my late 2013 laptop, which was top of the line with an SSD when I bought it. Definitely happy I upgraded and didn’t buy a new iMac. Murray (Perth, October 2016) Local, Reliable Service The IT guys have been able to provide our business with local, reliable assistance with everything from retrieving lost data and setting up new PC and Mac systems, right through to office networking. I wouldn’t hesitate to recommend them. Alison Smith, Facility Manager, (Perth, October 2014) Expert, reliable and friendly service. Look no further the IT Guys are the experts to sort all your computer issues efficiently. Erica Salih, Executive Assistant(Perth, September 2014) I was greatly impressed I would reply by Gmail (if I knew what that was) and I certainly do not have a Facebook account. So I will reply directly. I was greatly impressed by Tim and his expertise in getting me out of the mess I had got myself into. I was most grateful both to him and to Chris Brogan who recommended your firm. Kevin Hammond (Perth,November 2014) Fantastic service at an affordable price! All my lost data including photos was retrieved within an hour. Highly recommended. Lara Powell (Perth, July 2014) Friendly service above and beyond all expectations! I am pretty much a dinosaur as far as computers are concerned (started too late!) but the IT Guys are always so understanding and fix my computer problems so quickly. I cannot speak too highly of John’s friendly and efficient service and attention. I recommend The IT Guys to all my friends–the ones who have computers! ( I live in a Retirement Village!). Beverley Barry (Perth, October, 2014) Great service Great knowledge about IT related things, good advice and very friendly people as well. Yuri Beckers  (Perth, May, 2014) They are very professional and don’t like a problem to beat them. I contacted the IT Guys in Subiaco, Perth to assist with a connection problem on my laptop. They spent a lot of time trying to fix the problem, obtained a new jack and did loads of testing. They are very professional and don’t like a problem to beat them. Tony Hughes (Perth, October 2014) The staff at IT Guys are friendly and helpful. I was made to feel welcome the minute I walked in the door, which considering IT stuff overwhelms me, was a great feeling. John helped me recover some files I had accidentally deleted, which I was very grateful for. L-A Shibish (Perth, October 2014) Very quickly fixed all the problems on my laptop All problems were quickly fixed on my laptop which I hadn’t been able to use properly for a few months. It was fixed within a couple of hours, so a very fast service and lovely people who know their stuff! I wish that I’d sought them out sooner! Hannah Brown (Perth, September 2014)  Nice people and very helpful I would recommend the IT guys to anyone. Jane Carr (Perth, September 2014) Expert, reliable and friendly service. Look no further the IT Guys are the experts to sort all your computer issues efficiently. Erica Salih – Future Living Trust (Perth, September 2014) Good service and owner/manager very friendly and welcoming Good quick service Kelvin Mcdermott (Perth, September 2014) The IT Guys care about computers I contacted the IT Guys in Subiaco, Perth to assist with a connection problem on my laptop. They spent a lot of time trying to fix the problem, obtained a new jack and did loads of testing. They are very professional and don’t like a problem to beat them. Jan Omara (Perth, September 2014) Great service, knowledgeable staff The staff at IT Guys gave helpful information to allow my computer to work again at least for a while. However it became too slow to function and I had a new computer purchased. Michelle Ho (Perth, September 2014)   Quick response and quick fix Recommend calling these guys – they are there to help and quick to identify problems Margaret Stowell (Perth, September 2014)   Tags: reviews, testimonials

Data Recovery Perth – PC/Mac, HDD, USB, Email

Data Recovery Perth – PC/Mac, HDD, USB, Email We can recover most “deleted” or “inaccessible” data using our data recovery resources and we can make sure it never happens again Computer Software (Microsoft Office etc) Operating Systems (OS) and Computer Hardware (PCs, Laptops, Macs, Printers, monitors etc) are easily replaced. Data is NOT. We have all become far too reliant on storing our favorite music, photos, address books, emails, appointments, bank statements, accounts etc on electronic devices such as PC’s Laptops, USB Flash Drives, External Hard Disk Drives (HDD) iPads and iPhones without ensuring we have an up-to-date copy or “backup” that we can turn to should something happen to those electronic devices. If you accidentally delete something from your PC. Computer, Mac, USB or Mobile Device, the chances are that it has simply become inaccessible rather than lost and we will be able to help and recover the data using our Data Recovery tools and techniques. If you lose a file, stop using the computer immediately and bring it into us. Continuing to use the computer puts recovering the deleted file in jeopardy. If you have had a Computer Hardware failure and your PC or Mac or HDD has failed (“crashed“) the problem maybe more severe but it may still be recoverable. Often the Hard Disk Drive (HDD) will give early signs of failure before dying completely. The earlier you act once these sign occur, the higher the chance of NOT losing any data and it not costing too much to fix. If you wait until there is a complete disk failure or you keep using your computer, then chances of recovery are much slimmer and the cost to attempt so will be much higher. 6 Tell-Tale-signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP   Slowing Down Computer, Frequent Freezes, Blue Screen Of Death These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional.   Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time.   Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear.   Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign   If your PC, Computer or HDD is older than 6 years… it is on its way out …read more Hard Disk Drives older than 6 years old have a 50% chance of imminent failure. Do you really want to risk it? Mac Tell-Tale Signs of Disk Failure On a Mac, if you see the following images on startup and they do not go away or complete, or you regularly see the “spinning wheel of death“       Cost of Data Recovery It is impossible for us to give an accurate estimate as to the likelihood or cost of recovering lost or corrupt data without first examining the device, computer, hard drive or USB stick. For that you will need to bring us the device and leave it with us for 24 to 48 hrs for us to test and assess the device. You also need to pay a non-refundable $66 fee when you leave it with us. If we cannot recover any data or it is a simple fix that will take us no more than 30 minutes, there is nothing more to pay. If we need to spend extra time to recover the data or replace a part, then we will call and ask your permission before continuing. Our location and opening hours can be found here. No appointments necessary. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: Data Recovery Perth – Mac, Data Recovery Perth – PC. Data Recovery Perth, Data Recovery Perth hdd, data recovery perth ssd, email, External Hard Disk Drives, flash drive, flash drives, hard-disk-drive, hdd, iPad, iphone, laptop, microsoft Office, pc, PC/Mac, pinwheel, spinning wheel, spinning wheel of death, SWOD, usb, USB Flash Drives

Preventative Maintenance & Disaster Recovery

Preventing IT disasters before they happen and Recovering from them when they do. For a business, having IT systems down or offline for any length of time can be stressful. Losing those systems and precious business data, can be a disaster. Unfortunately, the IT Guys are called on far to often to recover data or to restore systems that could have been easily prevented in the first place. By allowing the IT Guys to audit and inspect your current situation and suggest improvements if necessary, potential IT disasters can be averted or minimised. Our Preventative Maintenance services will prevent or reduce the impact of IT disasters before they happen and our Disaster Recovery services can be used to recover from them when they do. Preventative Maintenance The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment or software (programs and operating systems) This is usually accomplished by preventing the failure before it actually occurs. A preventative maintenance program is designed to preserve and restore your equipment reliability by replacing worn components before they actually fail and to patch and upgrade software periodically to plug security leaks and maintain stability and security. Preventive maintenance activities include partial or complete overhauls at specified periods, hardware changes, software upgrades and more. While the ideal preventive maintenance program would prevent all equipment and software failure before they occurs, this is rarely the case. We deploy managed workplace solutions that continually monitor and audit your servers, workstation and devices and automatically alert our support team to investigate and carry out preventative maintenance when and where required. We also install, maintain and manage an effective and secure backup regime. Giving you peace of mind and keeping your business alive in the most dire times. Traditional backup methods, such as tape, disk, or online only, are no longer sufficient. In fact, leading edge business owners are finding them unacceptable, due to their inability to recover data quickly and mitigate downtime. Technological innovations have established a comprehensive new standard, Intelligent Business Continuity (IBC). Only an IBC solution will ensure data protection, data security, instant recovery, mitigate downtime and ensure continuity. TRADITIONAL BACKUP VS. INTELLIGENT BUSINESS CONTINUITY Datto ALTO 3 – Intelligent Business Continuity Solution for Small Business   Disaster Recovery Even with regular maintenance and ongoing vigilance, computer equipment, software and data will fail at some time. Servers and Computers may need to be replaced or have parts replaced and software such as operating systems and programs may need to be restored or reinstalled. In addition, malicious computer viruses may corrupt or encrypt software (data and programs) rendering your IT systems useless. Recovering from such disasters may take hours, days or weeks, depending on the backup regime in place. The IT Guys recommend employing an IBC solution in preference to a traditional backup system but whatever system you choose to employ, remember that prevention is better than cure. We can advise you on many ways of protecting your data from loss and to suit your budget. Our proposed solution will be dependent on your budget, amount and type of data and your business continuity requirements. We use a combination of cloud-based storage, as well as physical storage devices to ensure your precious data is always backed-up and secured. Our recommended backup regime includes local and offsite backups utilising NAS (Network Attached Storage) systems for local backups and mirrored or cloud backup services over the internet. You may think you have a backup of your data but have your ever tested it or tried to recover data from that backup? There is little point backing up your data, if your backups are not tested. You can never have too many backup sources, however make sure that the backup technique you use allows you to go back to previous “versions” of the data. For example, your MYOB or accounting file has some data missing but you do not notice it for a few days. Your backup software may merely be over-writing the bad data on top of the good version of the data. Unless you can recover a previously saved good version of the data file, then your backup regime is critically flawed and needs to be replaced. At The IT Guys we design and implement onsite and offsite data backup and recovery solutions to meet each of our client’s specific requirements. Unexpected disasters are the bane of any business’s existence and can leave your business vulnerable and even lead to a loss in revenue, but with the IT Guys Disaster Recovery Plan in place, we can help mitigate the effects and help eliminate downtime. Please contact us for further details. Need more help? Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support. If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can email us at support@itguyswa.com.au or call: 08 6118 2601  For instant remote control sessions, follow the instructions found on this page Tags: disaster recovery, preventative maintenance

Terms and Conditions

Web Site Terms and Conditions 1. Info Tech Guys Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) provides this service in good faith, and shall not be liable for any loss or damage of any kind whatsoever (including but not limited to damages for loss of business profits, business interruption, loss of data or data corruption) attained by individual(s), business(es) or other entities arising from the use of this web site (“Site”). Individuals, businesses and entities using this Site do so at their own risk. Use of this Site refers to information obtained by the user from the Site, advice given to the user electronically, any financial transaction occurring electronically between the user and THE IT GUYS (and its employees), over the internet (or arising from the internet), or any other course of action executed. 2. All material on this Site is the property of THE IT GUYS. Text, images, design, programming code and any other content available on the Site remain the property of THE IT GUYS and is copyright. 3. Technical specifications and price may change at any time without warning. THE IT GUYS need not give notice or warning of price or specification changes. Actual specifications may vary slightly depending on features, components and availability. 4. All orders are subject to our General Conditions of Trade. For all purchases we reserve the right to make adjustments to information or pricing due to typographical errors, market factors or manufacturer price changes, which may occur at any time without notice. 5. Links to third party material are provided solely as a convenience to you. THE IT GUYS does not control and is not responsible for their content, and thus does not endorse any information, software or other materials found there. If you decide to access any third-party material you do so at your own risk. General Terms and Conditions It is agreed between Info tech Guys Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) and the Customer that THE IT GUYS will: I. perform the work (“the Work”) described in the Order and/or II. supply the equipment (“the Equipment”) described in the Order, On the following conditions:- 1. THE IT GUYS will rectify at its own expense and at a place nominated by THE IT GUYS any defective work reported to it within thirty (30) days from the date of completion of the Work provided that the Work has not been misused, corrupted or modified in any way on inspection by THE IT GUYS. Warranties 2.1 THE IT GUYS warrants that at the date of supply of the Equipment to the Customer, to the best of its knowledge and belief, the Equipment is free from defects in materials and workmanship. 2.2 In accordance with the warranty specified in clause 2.1, THE IT GUYS shall repair or replace, at its own expense and at a place nominated by THE IT GUYS:- (a) where the Equipment comprises of hardware components, within a period not exceeding twelve (12) months from the date of supply; (b) where the Equipment comprises of computer systems, within a period not exceeding twelve (12) months from the date of supply; (c) in all other cases, within a period not exceeding thirty (30) days from the date of supply, the defect in the Equipment, as determined by THE IT GUYS which renders the Equipment unsuitable for the ordinary use determined by THE IT GUYS. THE IT GUYS shall not be liable under clause 2.2 if the serial number is removed or defaced, or the defect is the result of:- (a) faulty materials or workmanship not provided by THE IT GUYS; (b) accident, improper use or mismanagement whether by the Customer, or a third party; (c) operation of the Equipment other than in accordance with any operating manuals supplied by THE IT GUYS; (d) use of the Equipment in a manner contrary to law; (e) subjection of the Equipment to unusual or non-recommended physical, environmental or electrical stress; (f) faulty or improper installation or reinstallation of the Equipment, or moving of the Equipment by a person other than THE IT GUYS; (g) the Customer’s failure or refusal to install engineering changes or enhancements recommended by THE IT GUYS; (h) fair wear and tear of the Equipment; (i) any alterations, modifications or additions to the Equipment not authorised by THE IT GUYS; (j) fire, floods or acts of God; (k) incorrect voltage to the Equipment and mains supply problems to the Equipment; (l) infestation of the Equipment by insects or vermin; (m) any damage to the Equipment which in THE IT GUYS’s opinion could have been avoided had THE IT GUYS been notified by the Customer within a reasonable time of the occurrence of such damage. 2.4 THE IT GUYS’s obligations under sub-clause 2.2 shall extend to installation of replacement and/or repaired parts in respect of the defect in the Equipment, where such replacement and/or repaired parts were originally installed by THE IT GUYS. 2.5 Replacement and repaired parts in respect of the defect in the Equipment are warranted until the expiry of the original warranty period pertaining to the Equipment as specified in sub-clause 2.2 above. 2.6 Products and equipment supplied by THE IT GUYS is based on the manufacturers’ warranty terms and conditions. THE IT GUYS will process all warranty claims with the manufacturer on behalf of customers. 2.7 THE IT GUYS does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. These products include, but are not limited to, printers, scanners, laptops and monitors. Refer to your warranty terms for specific details. 2.8 Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances. 2.9 Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), less our restocking fee, […]