Macbook Battery Replacement Service – Perth Region

Let us take the headache out of replacing your Macbook Battery.. The IT Guys offer a Macbook Battery Replacement service to the Perth Region, Western Australia for Macbooks’,  Macbook Pro and Macbook Air depending on the model number (See below) Our Batteries and workmanship are guaranteed for 12 months, work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 5 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer. We CAN source, test and fit replacement batteries only for the following Macbook’s that are 5 years or older. Our prices are more expensive than you will find on eBay but our batteries are from reputable Apple component supplier and come with 12 month replacement or money-back guarantee. Apple do not supply genuine battery replacements for models 5 years or older. If you wish to take the risk and purchase your own battery, we will happily fit it for $78 but we will not give any guarantees regarding the battery or fitting. Our fitting fee is payable even if your supplied battery is faulty when we fit it. Removing a faulty battery will cost you a further $78 Macbook Pro Models 13″ A1278,A1322  – 2008,9,10,11,12 15″ A1286, A1382 – 2011-2012 15″ A1286, A1281 – 2008 15″ A1321, A1286 – 2009-2010 17″ A1297 2009-10 17″ A1297 2011-12   Macbook Air Models 11″ – A1370,A1465 2011,12,13,14 11″ – A1370 2010 13″ – A1369,A1466 2011,12,13,14,15 13″ – A1237,A1304 2008-9   Macbook Models 13″ – A1465 2008 13″ – A1465 2009-10 13″ – Non Unibody 15″ – Non Unibody 17″ – Non Unibody You can find the Macbook Model Number as follows. Turn your Macbook over and look for the word “Model” followed by the model number, it will begin with the letter “A” Pricing Most recent battery prices can be found here (Battery Prices) but these are subject to change. For latest prices and availability please email us at support@itguyswa.com  with your Macbook model number and we will reply with a written quotation. Some battery models we keep in stock, others have to be ordered in and may take up to 14 days to reach Perth. Once here, replacing the battery can be done within the hour. To order a battery we require a 50% deposit with the balance payable upon collection or fitting. We CANNOT supply batteries for the following Macbook Pro Retina 13″ Model A1425,A1437 13″ Model A1502, A1493 – Year 2013,14,15 15″ Model A1398,A1417 – Year 2012-2013 15″Model A1398,A1494 – Year Late 2013,14,15 Macbook Retina models have the battery glued into the case and removing them is not recommend and POTENTIALLY DANGEROUS as they may explode. Apple may quote to replace the whole bottom case, including the battery but it works out to be very expensive and may not be economical (better to buy a new computer) So you suspect your Macbook, Macbook Pro or Macbook Air has a faulty battery!! That’s probably because it’s not holding a charge or not holding a charge as long as it used to. But to be sure, check the following by first clicking on the Battery Status indicator as referenced above. If everything is OK, the status should indicate that the battery is charged and healthy as below This can be confirmed by checking the status of the battery by clicking on the top left “Apple” >> “About This Mac” >> “System Report” >> “Power”   Under “Condition” it will tell you if the Battery is “Normal” or “Service Battery” or “Replace Now” … if either of the last two status, Yes, you need a new battery fitting. If No, there is another problem, probably your MagSafe Charger or maybe a failed OS update.   The IT Guys specialise in Apple Mac and MacBook Repairs across Perth and as such can source top quality batteries either from Australia or Overseas.

24/7 Mobile Onsite Support – Perth

The IT Guys are your 24/7 “on-call” IT department that you only pay for when you need (PAYG) We offer support in a number of ways, listed in order of costs (cheapest first): Workshop Repair (Subiaco, Western Australia) Remote Repair (Worldwide) Mobile/Onsite Repair (Perth Metropolitan area) If you have a computer related issue in the first instance please either: Call into our workshop in Subiaco and talk to a technician Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED or Call us and speak to a technician or leave us a message on our answering service (24 hour service) or Send us an email to support@itguyswa.com.au.au detailing the nature of your problem All our technicians are fully qualified by Microsoft and Apple and very easy to speak to. They are West-Aussies born and bred or speak English as a first language. See also: Onsite Support Call Outs Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

High Speed Internet – Mosman Park, WA, 6012

Get high speed Internet Today.. in Mosman Park Mosman Park, you no longer need to suffer third-world Internet speeds of 1,2 or even 10 mbps since NBN Internet was switched on in June 2017 NBN Installation and Setup Help However, you don’t have too long to move to NBN or you risk losing your land-line and any service connected to it. You only have a matter of months to embrace the NBN or risk losing your land line, ADSL and anything connected to it such as Security Alarm systems, Medical Emergency alarms etc. Existing Copper Land Lines will be disconnected 18 months after the NBN go-live date The disconnection process for the old phone and internet network in this area is scheduled to begin on Jan 2020 Even though the suburb has officially gone live with NBN, there could be some exceptions such as Businesses and strata properties. The only sure way of finding out if your premises has gone live is to click here on this link and enter your address.If the NBN Company website states that NBN is available, you will need to contact an NBN service provider such as your existing Internet Service Provider (ISP) or  Telstra to start the process. However, before doing so, consider the following. Your existing services may be affected The rollout of the nbn™ broadband means some existing devices and services may not be compatible with these at all times. If you have any of the following devices or services, contact your service provider or register with NBN Co so that they can support you to help minimise a break in services. Medical alarm, autodiallers or emergency call buttons Monitored fire alarms Home or business security monitoring systems Lift emergency phones EFTPOS or health claim terminals Fax and teletypewriter devices If you have any of the above devices, make sure they are ALL made NBN ready before asking to be switched to the NBN. It is also a good idea to make sure you have a mobile phone available and working, should something go wrong during installation and there is a delay between losing your phone line and NBN becoming available. Once satisfied you have no existing services that maybe affected or you have fixed any incompatibility issues, you need to select an NBN provider and a plan. The following guide should be of assistance. Confused by NBN Plans? Can I still use my land-line once I have NBN installed? Yes, but you may find your old telephone handset does not work any more and you may have to buy a new one (or your provider my provide you with a compatible one) Instead of connecting to a wall socket, the phone will need to connect to a socket in the side of the new NBN modem or NBN connection box that will be provided by your ISP.   If you find you need any assistance in setting up your new NBN services or your telephone/answering machine, home network, printer or computer. Please give us a call.   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

EOFY 2016 Sale on Office, Printers, Notebooks and PC’s

End of Financial year specials now available from the IT Guys, including: $20 off each purchase of MS Office 2016 Save 10 – 15% of the published prices of any Dell Notebook, Desktop or Monitor Up to $200 cash back offer on all Kyocera Printers And just another reminder about the FREE Windows 10 upgrade before July 26th, after this you will have to purchase it from $199 Anyone with an ABN can spend up to $20,000 renewing or upgrading their computer equipment and software before 30th June and write it all off in this tax year. Time to write-off the old, slow Vista/Win7 PC/Laptop with a new model Windows 10 and an SSD drive that boots-up in an instant. Let the IT Guys help you spend less time tied to the office and allow you to work where and when you want. With new equipment and the latest Office 2016, you can work on emails, documents and spreadsheets in the office, at home or on the beach in Bali and achieve the same result. No need to be office bound and tied to a server. Buy a new Kyocera business printer or MFP before June 30th and get up to$200 Visa cash back. Contact us for a full price list. Whether you prefer to work with Windows or Macs, the IT Guys, look forward to “Making IT Easy” for you and/or your company. Windows Lovers, should think DELL, we can offer discounts of 10% and more on all their published prices.Apple lovers, we can offer refurbished Mac products and cash prices for your old or broken iMac, Macbook, Air or Pro. If we can repair it or use it for parts and you can prove ownership, we can offer a deal. Full details here End of Financial year specials now available from the IT Guys Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

HP Printer problems since OSx 10.10 Yosemite

Has your HP Printer been giving you problems recently? … since upgrading to OSx 10.10 (Yosemite)? Well as you mention it, since upgrading to OSx 10.10 Yosemite, my HP multi-function printer has been very slow to print, documents in the print queue would freeze and many many more printer problems. It seems that mine was not an isolated incident and thousands of HP/Apple users have been suffering equally. Having tried a number of suggested fixes, the one found here finally worked and I can recommend it to anyone out there having printer problems,   Reset Printing System Click the Apple icon, and then click System Preferences. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system… Click OK to confirm the reset. Type the correct Name and Password. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol. Repair Disk Permissions On the Dock, click Applications, and then click Utilities. Double-click Disk Utility. Highlight your hard drive/partition on the left (by default this is “Macintosh HD”). Click the Repair Disk Permissions button at the bottom of the window Once the repair is complete, restart the computer and download and install the HP Printer Drivers for OS X. Now when you add the printer, you should have the HP driver to choose. If for any reason your printer driver is not there, then select the AirPrint driver. Select Add other Printer or Scanner Select the printer you are adding and next to ‘Use’ you can select the printer driver (or AirPrint)     Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Next Byte Nedlands has closed down

Perth’s oldest and largest independent Apple dealer bytes the dust The IT Guys (WA) are the closest Apple Repair Specialist. Call us on 08 6365 5603 or email support@itguyswa.com Please Note. The IT Guys (WA) have no connection with Next Byte Perth or any of their other offices, neither has any of our directors or employees. If you wish to contact Next Byte regarding previous dealings you have had with them, we suggest you contact their head office in Sydney. If you purchased any Apple product from Next Byte and it is still less than 1 year old or if you have purchased Apple Care, please contact your nearest Apple store located here. If you are having a problem with an Apple product and it is out of warranty and needs repairing, please bring to our office during normal office hours and we will  carry out testing, internal examination or detailed investigation. There is a none refundable charge of $66 in advance which includes hardware testing and virus scanning and a detailed report including repair or replacement cost. We will contact you and discuss our findings with you before we carry out any repairs or replace any parts. If you decide not to go ahead with the repairs you will have no more to pay. We do not sell Apple peripherals, phones, tablets or computers. We suggest buying online directly from Apple or by visiting your nearest Apple Store located here. We can supply Advice, Training and assistance on using and configuring Apple and non-apple products at our Subiaco office in 15 minute increments (prices here) with a minimum 15 minute fee. Please call our office on 08 6365 5603 to arrange an appointment. FREE advice and assistance is available at your nearest Apple Store located here. We can also make site visits to your home or office. See below but we prefer you bring your equipment to our Subiaco offices and workshop for assessment and testing first and it will save you money. Onsite IT Support – Mobile IT Support and Call Outs – Perth Metro Area As of September 2015, the majestic Next Byte offices on Stirling highway lie empty and up for lease. There was no announcement regarding the sudden closure and long term customers have been forced to google their nearest Apple repair center. Western Australia is now the only state not supported by this National Organisation? Is Next Byte Nedlands a victim of high WA rents, running costs or just another signal of the end of the Mining boom? Luckily for them, The IT Guys in Subiaco are as their closest alternative and we are happy to service their customers. The IT Guys offices may not be as flash or palacious as the Stirling Highway premises but the IT Guys have always been able to beat Next-Byte hands-down in customer service and speed of service. Mac Repairs – Apple Macintosh Repairs iMac Repairs – Apple iMac Repairs MacBook Repairs – Apple MacBook Repairs MacBook Air Repairs – Apple MacBook Air Repairs MacBook Pro Repairs – Apple MacBook Pro Repairs     Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

How to get rid of “Ask.com” toolbar and search

Is the “Ask” toolbar or “search” engine a virus and should I remove it? Being in the business of repairing Computers every day, it is astonishing how many PC’s we come across that either have the “Ask.Com” searchbar or “Ask.Com” as the default search engine Ask.com is a legitimate website, which declares that its mission is to answer users’ questions with the best information from the web and from the real people, and increase personal knowledge by empowering people with answers. However there are lots of complaints about having been redirected to ask.com website without willing to do that. According to users, no matter which browser you decide to use, Google Chrome, Internet Explorer, Mozilla Firefox or other one, you may find yourself redirected to Ask.com. This unfair activity is used for one main aim – to make people visit predetermined websites. Ask.com is not a virus. However, it is promoted using quite dubious methods. One of the mostly used of them is called bundling and you can install ASK by mistake when downloading Java or other freeware ASK.com Removal Guides Remove Ask Toolbar and Ask.com Search (Uninstall Guide) Related Posts and Articles TOP 6 CHECKS TO MAKE SURE YOUR COMPUTER IS PROTECTED FROM VIRUSES AND MALWARE HOW TO USE MICROSOFT’S DEFAULT BACKUP TO BACKUP TO AN EXTERNAL DEVICE HOW TO USE APPLE’s TIME MACHINE TO BACKUP TO AN EXTERNAL DEVICE Beware of scam emails about downloading Windows 10 OPENING AN EMAIL FROM AUSTRALIA POST HAS HAD 3 CLIENTS IN 3 DAYS LOSE ALL THEIR DATA TO THE CRYPTOLOCKER VIRUS How to avoid Computer Viruses – Stop using Bing Your Apple Mac has a Virus (this is NOT a Joke) PREVENT VIRUSES BY NOT ALLOWING OTHERS TO USE YOUR COMPUTER ACCOUNT HOW TO AVOID COMPUTER VIRUSES – STOP USING BING WINDOWS 8.1 USERS MOST LIKELY TO SUFFER ADOBE READER VIRUSES HOW CAN I TELL IF MY COMPUTER HAS A VIRUS? HOW TO REMOVE THE “DOSEARCHES” SEARCH VIRUS HOW TO REMOVE THE “SNAP-DO” SEARCH VIRUS AUSTRALIAN FEDERAL POLICE VIRUS SCAM ANTIVIRUS SECURITY PRO IS A SCAM – HERE IS HOW TO REMOVE IT HOW TO REMOVE 99% OF COMPUTER VIRUSES, MALWARE AND ADWARE FOR FREE Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Domain Name Registration

Tired of running your business as a slave to @bigpond or @iinet.net.au The IT Guys can set you up with an custom email domain name to suit you or your business. FREE, Generic or ISP based domain names in emails do NOT do your business any favours. Read the article here : 6 Reasons why you should NOT conduct business using a Generic, Free or ISP based email address. Because traditional domain name spaces such as .com .com.au and .net are becoming more and more crowded you maybe out of luck. Unfortunately it’s increasingly difficult to get the domain name you want but there are alternatives. While we can normally purchase a .com, .com.au .net, .net.au, .org or .org.au  for only $20 per year the new gTLD’s are a little costlier. And therefore, if nothing suitable is available in the above , there are a number of NEW domain name extension (New gTLD’s) that maybe suitable (see below) such as .business or .solutions Domain Hosting Once you or your company has its own custom domain email name “hosted” somewhere it can then receive and send emails. A server (located either on the internet or in your office) is required to host the email server program such as Microsoft Exchange, IBM Lotus Domino or Sendmail. While bigger companies may elect to host their email server on their own servers on their own premises this is the most expensive option. Therefore, smaller companies “rent” hosted mail services from a variety of sources. The IT Guys recommend Microsoft Hosted Exchange (Office 365). Renting mail hosting services is cheap compared to the cost of purchasing your own server and mail software. Self hosting cost’s thousands of dollars and will need to maintained and replaced every 3 to 5 years. The IT Guys can register a domain for as little as $20 per year plus setup costs. The domains can then be hosted on the Microsoft Hosted Exchange Service or on Microsoft Office 365  (Small Business Premium or Higher). A cost effective solution is “Office 365 Business Premium” combining the latest Microsoft Office with hosted Exchange.  $17.50 per user per month buys you the full new Microsoft Office suite (Office 365), your own domain name and Microsoft Exchange. Therefore the latest Office (Office 365)  plus your own domain name and hosting for only $210 per user per year. New gTLD’s We are excited to be able to offer our clients access to register an extensive range of New gTLDs.  Now there’s a New gTLD to suit everyone — from local to industry-specific to popular culture Choose from any of the following ….but hurry and get in while you can for only $50 per year (including GST) .sydney .clothing .exchange .kiwi .schule .melbourne .club .expert .land .services .nz .coach .exposed .lease .shoes .academy .codes .fail .legal .singles .accountants .coffee .farm .life .solar .agency .community .finance .lighting .solutions .apartments .company .financial .limited .style .associates .computer .fish .limo .supplies .bargains .condos .fitness .loans .supply .bike .construction .flights .maison .support .bingo .contractors .florist .management .surgery .boutique .cool .football .marketing .systems .builders .credit .foundation .media .tax .business .creditcard .fund .memorial .technology .buzz .cruises .furniture .money .tennis .cab .dating .gallery .network .tienda .camera .deals .gifts .partners .tips .camp .delivery .glass .parts .tires .capital .dental .graphics .photography .today .cards .diamonds .gratis .photos .tools .care .digital .gripe .pizza .town .careers .direct .guide .place .toys .cash .directory .guru .plumbing .training .casino .discount .healthcare .productions .university .catering .domains .holdings .properties .vacations .center .education .holiday .recipes .ventures .chat .email .house .reisen .viajes .cheap .energy .industries .rentals .villas .church .engineering .institute .repair .vision .city .enterprises .insure .report .voyage .claims .equipment .international .restaurant .watch .cleaning .estate .investments .sarl .works .clinic .events .kitchen .school .world .wtf .zone Some Examples info@michelles.kitchen info@lazer.zone info@jims.cleaning info@jeffs.catering   Mail Migration The most difficult part of moving your mail to a new provider is the data migration. Data migration is always easy and the faint-hearted should not attempt it. Due to our having performed this operation numerous times, we understand the pitfalls of mail migration. A reliable Internet connection allows us to do this remotely thus saving you time and money. FREE, generic or ISP domain names can ruin a business http://dev.itguyswa.com.au/residential/email-solutions/   Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Terms of Use

Terms and Conditions Web Site Terms and Conditions 1. Webjobz Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) provides this service in good faith, and shall not be liable for any loss or damage of any kind whatsoever (including but not limited to damages for loss of business profits, business interruption, loss of data or data corruption) attained by individual(s), business(es) or other entities arising from the use of this web site (“Site”). Individuals, businesses and entities using this Site do so at their own risk. Use of this Site refers to information obtained by the user from the Site, advice given to the user electronically, any financial transaction occurring electronically between the user and THE IT GUYS (and its employees), over the internet (or arising from the internet), or any other course of action executed. 2. All material on this Site is the property of THE IT GUYS. Text, images, design, programming code and any other content available on the Site remain the property of THE IT GUYS and is copyright. 3. Technical specifications and price may change at any time without warning. THE IT GUYS need not give notice or warning of price or specification changes. Actual specifications may vary slightly depending on features, components and availability. 4. All orders are subject to our General Conditions of Trade. For all purchases we reserve the right to make adjustments to information or pricing due to typographical errors, market factors or manufacturer price changes, which may occur at any time without notice. 5. Links to third party material are provided solely as a convenience to you. THE IT GUYS does not control and is not responsible for their content, and thus does not endorse any information, software or other materials found there. If you decide to access any third-party material you do so at your own risk. General Terms and Conditions It is agreed between Webjobz Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) and the Customer that THE IT GUYS will: I. perform the work (“the Work”) described in the Order and/or II. supply the equipment (“the Equipment”) described in the Order, On the following conditions:- 1. THE IT GUYS will rectify at its own expense and at a place nominated by THE IT GUYS any defective work reported to it within thirty (30) days from the date of completion of the Work provided that the Work has not been misused, corrupted or modified in any way on inspection by THE IT GUYS. Warranties 2.1 THE IT GUYS warrants that at the date of supply of the Equipment to the Customer, to the best of its knowledge and belief, the Equipment is free from defects in materials and workmanship. 2.2 In accordance with the warranty specified in clause 2.1, THE IT GUYS shall repair or replace, at its own expense and at a place nominated by THE IT GUYS:- (a) where the Equipment comprises of hardware components, within a period not exceeding twelve (12) months from the date of supply; (b) where the Equipment comprises of computer systems, within a period not exceeding twelve (12) months from the date of supply; (c) in all other cases, within a period not exceeding thirty (30) days from the date of supply, the defect in the Equipment, as determined by THE IT GUYS which renders the Equipment unsuitable for the ordinary use determined by THE IT GUYS. THE IT GUYS shall not be liable under clause 2.2 if the serial number is removed or defaced, or the defect is the result of:- (a) faulty materials or workmanship not provided by THE IT GUYS; (b) accident, improper use or mismanagement whether by the Customer, or a third party; (c) operation of the Equipment other than in accordance with any operating manuals supplied by THE IT GUYS; (d) use of the Equipment in a manner contrary to law; (e) subjection of the Equipment to unusual or non-recommended physical, environmental or electrical stress; (f) faulty or improper installation or reinstallation of the Equipment, or moving of the Equipment by a person other than THE IT GUYS; (g) the Customer’s failure or refusal to install engineering changes or enhancements recommended by THE IT GUYS; (h) fair wear and tear of the Equipment; (i) any alterations, modifications or additions to the Equipment not authorised by THE IT GUYS; (j) fire, floods or acts of God; (k) incorrect voltage to the Equipment and mains supply problems to the Equipment; (l) infestation of the Equipment by insects or vermin; (m) any damage to the Equipment which in THE IT GUYS’s opinion could have been avoided had THE IT GUYS been notified by the Customer within a reasonable time of the occurrence of such damage. 2.4 THE IT GUYS’s obligations under sub-clause 2.2 shall extend to installation of replacement and/or repaired parts in respect of the defect in the Equipment, where such replacement and/or repaired parts were originally installed by THE IT GUYS. 2.5 Replacement and repaired parts in respect of the defect in the Equipment are warranted until the expiry of the original warranty period pertaining to the Equipment as specified in sub-clause 2.2 above. 2.6 Products and equipment supplied by THE IT GUYS is based on the manufacturers’ warranty terms and conditions. THE IT GUYS will process all warranty claims with the manufacturer on behalf of customers. 2.7 THE IT GUYS does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. These products include, but are not limited to, printers, scanners, laptops and monitors. Refer to your warranty terms for specific details. 2.8 Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances. 2.9 Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), less our restocking fee, and […]

Data Recovery

Data Recovery Perth – PC/Mac, HDD, USB, Email We can recover most “deleted” or “inaccessible” data using our data recovery resources and we can make sure it never happens again Computer Software (Microsoft Office etc) Operating Systems (OS) and Computer Hardware (PCs, Laptops, Macs, Printers, monitors etc) are easily replaced. Data is NOT. We have all become far too reliant on storing our favorite music, photos, address books, emails, appointments, bank statements, accounts etc on electronic devices such as PC’s Laptops, USB Flash Drives, External Hard Disk Drives (HDD) iPads and iPhones without ensuring we have an up-to-date copy or “backup” that we can turn to should something happen to those electronic devices. If you accidentally delete something from your PC. Computer, Mac, USB or Mobile Device, the chances are that it has simply become inaccessible rather than lost and we will be able to help and recover the data using our Data Recovery tools and techniques. If you lose a file, stop using the computer immediately and bring it into us. Continuing to use the computer puts recovering the deleted file in jeopardy. If you have had a Computer Hardware failure and your PC or Mac or HDD has failed (“crashed“) the problem maybe more severe but it may still be recoverable. Often the Hard Disk Drive (HDD) will give early signs of failure before dying completely. The earlier you act once these sign occur, the higher the chance of NOT losing any data and it not costing too much to fix. If you wait until there is a complete disk failure or you keep using your computer, then chances of recovery are much slimmer and the cost to attempt so will be much higher. 6 Tell-Tale-signs your Hard Disk Drive (HDD) is failing and needs replacing ASAP   Slowing Down Computer, Frequent Freezes, Blue Screen Of Death These are very unspecific signs that can be caused by a million different things. However, regardless of what the issue behind these symptoms is, it is recommended that you immediately make a backup and get your Computer, PC or laptop checked by The IT Guys (WA) or another suitable professional.   Your PC, Computer, Mac or HDD starts to make strange grinding, clicking  and thrashing noises? That could mean your drive is beyond repair. If you’re hearing strange noises then act very quickly—you probably don’t have much time.   Corrupted Data You start to find files that fail to open and are corrupted even though they saved without errors or if files suddenly disappear.   Accumulation Of Bad Sectors Bad sectors are areas of the hard drive that do not maintain data integrity. They are automatically masked by the operating system and thus hard to identify, especially if large amounts of the disk are currently in use. If you actually run into bad sectors, however, that certainly is a bad sign   If your PC, Computer or HDD is older than 6 years… it is on its way out …read more Hard Disk Drives older than 6 years old have a 50% chance of imminent failure. Do you really want to risk it?   Mac Tell-Tale Signs of Disk Failure On a Mac, if you see the following images on startup and they do not go away or complete, or you regularly see the “spinning wheel of death“       Cost of Data Recovery It is impossible for us to give an accurate estimate as to the likelihood or cost of recovering lost or corrupt data without first examining the device, computer, hard drive or USB stick. For that you will need to bring us the device and leave it with us for 24 to 48 hrs for us to test and assess the device. You also need to pay a non-refundable $66 fee when you leave it with us. If we cannot recover any data or it is a simple fix that will take us no more than 30 minutes, there is nothing more to pay. If we need to spend extra time to recover the data or replace a part, then we will call and ask your permission before continuing. Our location and opening hours can be found here. No appointments necessary. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Preventative Maintenance & Disaster Recovery

Preventing IT disasters before they happen and Recovering from them when they do. For a business, having IT systems down or offline for any length of time can be stressful. Losing those systems and precious business data, can be a disaster. Unfortunately, the IT Guys are called on far to often to recover data or to restore systems that could have been easily prevented in the first place. By allowing the IT Guys to audit and inspect your current situation and suggest improvements if necessary, potential IT disasters can be averted or minimised. Our Preventative Maintenance services will prevent or reduce the impact of IT disasters before they happen and our Disaster Recovery services can be used to recover from them when they do. Preventative Maintenance The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment or software (programs and operating systems) This is usually accomplished by preventing the failure before it actually occurs. A preventative maintenance program is designed to preserve and restore your equipment reliability by replacing worn components before they actually fail and to patch and upgrade software periodically to plug security leaks and maintain stability and security. Preventive maintenance activities include partial or complete overhauls at specified periods, hardware changes, software upgrades and more. While the ideal preventive maintenance program would prevent all equipment and software failure before they occurs, this is rarely the case. We deploy managed workplace solutions that continually monitor and audit your servers, workstation and devices and automatically alert our support team to investigate and carry out preventative maintenance when and where required. We also install, maintain and manage an effective and secure backup regime. Giving you peace of mind and keeping your business alive in the most dire times. Traditional backup methods, such as tape, disk, or online only, are no longer sufficient. In fact, leading edge business owners are finding them unacceptable, due to their inability to recover data quickly and mitigate downtime. Technological innovations have established a comprehensive new standard, Intelligent Business Continuity (IBC). Only an IBC solution will ensure data protection, data security, instant recovery, mitigate downtime and ensure continuity. TRADITIONAL BACKUP VS. INTELLIGENT BUSINESS CONTINUITY Datto ALTO 3 – Intelligent Business Continuity Solution for Small Business   Disaster Recovery Even with regular maintenance and ongoing vigilance, computer equipment, software and data will fail at some time. Servers and Computers may need to be replaced or have parts replaced and software such as operating systems and programs may need to be restored or reinstalled. In addition, malicious computer viruses may corrupt or encrypt software (data and programs) rendering your IT systems useless. Recovering from such disasters may take hours, days or weeks, depending on the backup regime in place. The IT Guys recommend employing an IBC solution in preference to a traditional backup system but whatever system you choose to employ, remember that prevention is better than cure. We can advise you on many ways of protecting your data from loss and to suit your budget. Our proposed solution will be dependent on your budget, amount and type of data and your business continuity requirements. We use a combination of cloud-based storage, as well as physical storage devices to ensure your precious data is always backed-up and secured. Our recommended backup regime includes local and offsite backups utilising NAS (Network Attached Storage) systems for local backups and mirrored or cloud backup services over the internet. You may think you have a backup of your data but have your ever tested it or tried to recover data from that backup? There is little point backing up your data, if your backups are not tested. You can never have too many backup sources, however make sure that the backup technique you use allows you to go back to previous “versions” of the data. For example, your MYOB or accounting file has some data missing but you do not notice it for a few days. Your backup software may merely be over-writing the bad data on top of the good version of the data. Unless you can recover a previously saved good version of the data file, then your backup regime is critically flawed and needs to be replaced. At The IT Guys we design and implement onsite and offsite data backup and recovery solutions to meet each of our client’s specific requirements. Unexpected disasters are the bane of any business’s existence and can leave your business vulnerable and even lead to a loss in revenue, but with the IT Guys Disaster Recovery Plan in place, we can help mitigate the effects and help eliminate downtime. Please contact us for further details. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

How often should I replace my Hard Disk Drive (HDD)?

If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. Do you really want to risk losing all your data with a disk failure? Windows PC’s and Laptops If your computer or Laptop has Windows Vista, Windows XP or even Windows 7, it means your computer is probably more than 5 years old and if you have never upgraded your Hard Disk Drive (HDD) you are in danger of your disk drive failing and potentially losing your data. If your Mac, Windows PC or Laptop is 5 years or older, the hard disk drive has a 50% chance of total or partial failure at any moment. We recommend replacing a HDD after 4 years. Let the IT Guys upgrade your computer with a new or 1,000GB (1 TB) Hard Disk Drive (HDD) or SSD and set you up with an External HDD backup to safeguard your precious data. HDD’s have a 2 year guarantee SSD’s have a 5 years guarantee or longer Laptop Upgrades – Windows Laptop Upgrades PC Upgrades – Windows PC Upgrades Apple iMac, Macbook, Macbook Pro or Macbook Air The same situation as the above applies to Apple computers. The reason that the optional “Apple Care” is only available for 3 years, is due the increased risk of parts failures (usually HDD’s). If your Mac computer contains a HDD, we suggest you replace the HDD with an SSD after 4 years, or replace with a new HDD. HDD’s have a 2 year guarantee SSD’s have a 5 years guarantee or longer If the HDD is 5 years or older make sure everything is fully backed up using time-machine and have a new drive fitted ASAP. You are living on borrowed time. Mac Repairs – Apple Macintosh Repairs How old is my Mac? How old is my Mac? Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Terms and Conditions

Web Site Terms and Conditions 1. Info Tech Guys Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) provides this service in good faith, and shall not be liable for any loss or damage of any kind whatsoever (including but not limited to damages for loss of business profits, business interruption, loss of data or data corruption) attained by individual(s), business(es) or other entities arising from the use of this web site (“Site”). Individuals, businesses and entities using this Site do so at their own risk. Use of this Site refers to information obtained by the user from the Site, advice given to the user electronically, any financial transaction occurring electronically between the user and THE IT GUYS (and its employees), over the internet (or arising from the internet), or any other course of action executed. 2. All material on this Site is the property of THE IT GUYS. Text, images, design, programming code and any other content available on the Site remain the property of THE IT GUYS and is copyright. 3. Technical specifications and price may change at any time without warning. THE IT GUYS need not give notice or warning of price or specification changes. Actual specifications may vary slightly depending on features, components and availability. 4. All orders are subject to our General Conditions of Trade. For all purchases we reserve the right to make adjustments to information or pricing due to typographical errors, market factors or manufacturer price changes, which may occur at any time without notice. 5. Links to third party material are provided solely as a convenience to you. THE IT GUYS does not control and is not responsible for their content, and thus does not endorse any information, software or other materials found there. If you decide to access any third-party material you do so at your own risk. General Terms and Conditions It is agreed between Info tech Guys Pty Ltd Trading As The IT Guys (WA) (“THE IT GUYS”) and the Customer that THE IT GUYS will: I. perform the work (“the Work”) described in the Order and/or II. supply the equipment (“the Equipment”) described in the Order, On the following conditions:- 1. THE IT GUYS will rectify at its own expense and at a place nominated by THE IT GUYS any defective work reported to it within thirty (30) days from the date of completion of the Work provided that the Work has not been misused, corrupted or modified in any way on inspection by THE IT GUYS. Warranties 2.1 THE IT GUYS warrants that at the date of supply of the Equipment to the Customer, to the best of its knowledge and belief, the Equipment is free from defects in materials and workmanship. 2.2 In accordance with the warranty specified in clause 2.1, THE IT GUYS shall repair or replace, at its own expense and at a place nominated by THE IT GUYS:- (a) where the Equipment comprises of hardware components, within a period not exceeding twelve (12) months from the date of supply; (b) where the Equipment comprises of computer systems, within a period not exceeding twelve (12) months from the date of supply; (c) in all other cases, within a period not exceeding thirty (30) days from the date of supply, the defect in the Equipment, as determined by THE IT GUYS which renders the Equipment unsuitable for the ordinary use determined by THE IT GUYS. THE IT GUYS shall not be liable under clause 2.2 if the serial number is removed or defaced, or the defect is the result of:- (a) faulty materials or workmanship not provided by THE IT GUYS; (b) accident, improper use or mismanagement whether by the Customer, or a third party; (c) operation of the Equipment other than in accordance with any operating manuals supplied by THE IT GUYS; (d) use of the Equipment in a manner contrary to law; (e) subjection of the Equipment to unusual or non-recommended physical, environmental or electrical stress; (f) faulty or improper installation or reinstallation of the Equipment, or moving of the Equipment by a person other than THE IT GUYS; (g) the Customer’s failure or refusal to install engineering changes or enhancements recommended by THE IT GUYS; (h) fair wear and tear of the Equipment; (i) any alterations, modifications or additions to the Equipment not authorised by THE IT GUYS; (j) fire, floods or acts of God; (k) incorrect voltage to the Equipment and mains supply problems to the Equipment; (l) infestation of the Equipment by insects or vermin; (m) any damage to the Equipment which in THE IT GUYS’s opinion could have been avoided had THE IT GUYS been notified by the Customer within a reasonable time of the occurrence of such damage. 2.4 THE IT GUYS’s obligations under sub-clause 2.2 shall extend to installation of replacement and/or repaired parts in respect of the defect in the Equipment, where such replacement and/or repaired parts were originally installed by THE IT GUYS. 2.5 Replacement and repaired parts in respect of the defect in the Equipment are warranted until the expiry of the original warranty period pertaining to the Equipment as specified in sub-clause 2.2 above. 2.6 Products and equipment supplied by THE IT GUYS is based on the manufacturers’ warranty terms and conditions. THE IT GUYS will process all warranty claims with the manufacturer on behalf of customers. 2.7 THE IT GUYS does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. These products include, but are not limited to, printers, scanners, laptops and monitors. Refer to your warranty terms for specific details. 2.8 Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances. 2.9 Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), less our restocking fee, […]