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How to deal with common issues such as activation and reinstalling.

Please read the following self-help guide. If you still have problems, please bring your computer to our in Subiaco and we will fix the issues for you for a small fee.

The latest versions of ( 365 and Office , Office 2021) all need activating by logging into an 365 account.

This is normally achieved upon installation, however we have noticed that Windows or automatic updates can sometimes result in the products being “Disabled” or requiring “

These problems can occur in any or all of the products such as , , Access, Powerpoint, , , , Infopath or ; by displaying one of the following messages (or similar)

Office 365 Word Unlicenced product

“Product Deactivated”

 

“We’re sorry, something went wrong and we can’t do this for you right now. Please try again later”
office365-sorry-something-went-wrong

or similar.

You can re-activate 365 or 2019/2021  in a number of ways as follows

1) Repair 365 or Office 2019/21

In Windows 7 or 8 locate “Control Panel” > “Programs” > “Programs and Features”

 

office 365 control panel change

Highlight “Office 365 ProPlus” (do not click on it) and select the “Change” button

office 365 repair

Select “Quick Repair“. If this does not fix your problems try “Online Repair” and failing that move to Step 2) below

In Windows 10

 

Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and select Control Panel pop-up menu.
1a) From Category view, under Programs, select Uninstall a program.

1b) Right-click the product you want to repair, and select Change.

NOTE: If you have a suite such as Office 365 Home or Office Home and Student 2016/2019, search for the suite name, even if it’s just a particular application you want to repair such as Word or Excel. If you have a standalone application such as Word or Excel, search for the application name.

1c) From the How would you like to repair your Office Programs screen, select Online Repair to ensure everything gets fixed, and then select Repair. You can select Quick Repair which runs faster but only detects and then replaces corrupted files. Online Repair does an uninstall and complete repair but takes longer.

1d) Follow the instructions on the screen to complete.

2) Reinstall Office 365 or Office 2016/19

From any of the office products click on the left arrow in the top left of the product, then click on “Office Account

office365 account login

Click on “Manage Account” to login to your Office 365  or Office 2016/19 account

office365 sign in page

Once signed in, navigate to “software

office 365 software download
Then click on “Install“. This will download a file that needs to be executed by clicking on it. This will start the “Office 365 reinstall

If all of the above fail, you may need to purchase a new copy of Office 365 or Office 2019.

Can I still use Office 2016?

Can I still use Office 2013?

Can I still use Office 2011 for Mac?

Can I still use Office 2010?

In Australia you can purchase directly from The IT Guys at a discounted price compared to the Microsoft site by clicking on the following links.

 

Office 2019/Office 365 Pricing and Products Explained

3) Further Reading

You will also find more useful links and information at the following Microsoft links

https://support.office.com/en-US/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

http://office.microsoft.com/en-us/support/activate-office-2013-programs-HA102819770.aspx

http://support.microsoft.com/kb/2899838

http://technet.microsoft.com/en-us/library/gg702620(v=office.15).aspx

http://technet.microsoft.com/en-us/library/gg998767(v=office.15).aspx

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

http://support.microsoft.com/kb/950929

Need more help?

Covid-19 Update: Business as usual for workshop repairs, remote support and onsite support.

If you live in Western Australia, and you need any kind of computer help, please complete the form here before bringing your device or computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out by clicking here. You can email us at helpdesk@itguyswa.com.au or call:

08 6118 2601 

Microsoft Silver Cloud Partner

For instant remote control sessions, follow the instructions found on this page