Confused by NBN Plans?


There are 4 speed-tiers offered by the NBN and differing ISP’s offer one or more of them.

To confuse matters further, each company gives the speed tiers their own special names. The deals you see plastered on the back of buses and on flyers pushed through your door, only ever quote the cheapest and slowest plan (NBN 12) which is only “up-to” 12 mbps download speed (equivalent to what you may already be getting using ADSL)

See latest report on actual NBN speeds at February 2019 at this link


Speed Tier NBN Name Telstra iiNet/WestNet/TPG Optus
Up to 12 mbps download speed nbn™ 12 N/A Basic Basic
Up to 20 mbps download speed nbn™ 25 Fast Boost Boost
Up to 50 mbps download speed nbn™ 50 Very Fast Speed Boost N/A Boost Plus
Up to 100 mbps download speed nbn™ 100 Super Fast Speed Boost Max Boost Max

nbn™ 12 – Retail plans based on nbn™ 12 are suitable for households with basic phone or internet usage. nbn™ 12 is not considered a superfast broadband plan.  nbn™ 12 may be similar to what many households or businesses in Australia may experience on ADSL2. Speak to your phone and internet provider about the plan that best suits your needs.

nbn™ 25 – Fast broadband – perfect for your everyday use. Ask your phone and internet service provider for a plan based on nbn™ 25 if you love: Browsing the web, Streaming videos, Emailing

nbn™ 50 – For homes where multiple people are online at the same time. Ask your phone and internet service provider for a plan based on nbn™ 50 if you love: Streaming in High Definition (HD), Responsive online gaming, Working from home

nbn™ 100 – Superfast internet – even when numerous people are online at once. Ask your phone and internet service provider for a plan based on nbn™ 100 if you live your life online and enjoy: 4K video streaming 4K video streaming, Uploading and downloading large files, Super responsive online gaming, Multiple device web browsing

Be wary of NBN offers from unknown-companies offering NBN deals that sound too-good-to-be-true.

Generally only the larger established telecom companies such as Telstra, Optus and TPG (including iiNet and Westnet) have the capacity and bandwidth to ensure that the speed you sign up for can be maintained at busy times and when the household uses multiple devices, TV’s and computers simultaneously.

The IT Guys recommend ignoring the lowest speed plans and only considering those based on the NBN 25 plan and higher.

If you are happy with your current ISP then you maybe better staying with “the-devil-you-know” rather than switching provider.

There is not much to choose between the main ISPs they all offer similarly priced plans with the main difference being that Telstra cap their plans at 1000 GB per months with TPG and the like offering “unlimited” usage plans.

A deciding factor between ISP‘s is more likely to be what the ISP‘s can “bundle” together to save you money. Combining your Internet, mobile-phones, land-line and even Foxtel can save you a considerable amount of money.

The first step to moving to NBN is to contact your preferred ISP who will then contact NBN company to inspect your premises. You need to decide where you wish your internet line to be located inside your house and agree this with the NBN technician. Your ISP will then mail out your new modem and will give you the option of a self-install, ISP-install or a third-party-install such as the IT Guys.

Anyone requiring further information on NBN availability in Perth’s Western Suburbs can speak to any of the IT Guys technicians by calling 08 6365 5603 or emailing

When will I get an NBN Connection in Western Australia (WA)

NBN Installation and Setup Help

Need more help?

If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:

08 6118 2601 
Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.Microsoft Silver Certified Partner - Small and Midmarket Cloud SolutionsFor instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page



2 comments to “Confused by NBN Plans?”

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  1. Paul Boyatzis - November 9, 2017 Reply

    I live in Peppermint Grove and have a foxtel/telstra data cable connection into my house. I have a Telstra modem and wifi boosters around the house. I have a Telstra pit adjacent my driveway where the cable comes into my house.
    – When I connect to NBN can I connect fibre directly into my home…..Would that cost extra.
    – would that be advisable if I already have cable to the house
    – what plan would you recommend i.e. hybrid etc ,….if I pay for 50ms is that what I will receive or do I have to discount it.
    – would Telstra have sufficient bandwidth attached to my connection not to negatively affect download speed.
    – are the NBN modems generally compatible to most devises… iPhone,apple laptops etc
    – is there anything I need to be aware off when talking to my service provider to connect to NBN.
    Thank you

    • IT Guy - November 10, 2017 Reply

      Hi Paul

      The cable to your house is HFC like most of the western suburbs, originally for delivering Foxtel.

      This is how NBN will be delivered into your house and you should be able to get the maximum NBN speeds available, 100 mbps download and 20 upload, thru that cable

      There is an option to put fibre to your house but its going to cost you over $3,000 and you may have to wait months to get it done. I would stick with NBN over HFC.

      Telstra have the capacity to give you that maximum speed, if you pay for the top package.

      The Telstra Gateway modems that they supply are from Netgear and are good quality.

      Please be aware that moving to NBN will mean loss of any fixed telephone line services in your house plus anything attached to them such as Alarm systems (medical and security). You can still have a land line, but it is wired into the back of the NBN modem and your existing handsets may need to be replaced and your wiring moved.

      The NBN and Telstra modems attach to any existing Foxtel points in your house, which maybe in a different location to your current modem. This can be altered by using an electrician to move the HFC wiring to a more convenient spot.

      Also be aware that your existing wifi boosters may need reconfiguring and/or replacing if they are not compatible with the new modem you will be supplied.

      If you need any help with the setup/move, I can send one of our technicians out to help.

      John Kirkby
      The IT Guys (WA)
      08 6365 5603

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