Bigpond email issues using Apple Mail …. fixed

Judging by a number of our customers negative feedback, we get the feeling that Telstra Tech Support people don’t really understand Apple Mail (Mac Mail) When setting up POP bigpond mail accounts on a new Mac using Apple mail, the mail can appear as “offline” with the resut that mail cannot be sent and backs up. Checkout this video from Telstra and see if it works for you. When you configure a Bigpond POP mail account the auto-complete does not always configure the SMTP settings correctly. The outgoing mail server (SMTP) may show as “Bigpond Offline” If it doesnt, check the following in Apple Mail mail > preferences > accounts   un-tick the “Automatically manage connection settings”   and try ticking the box “Use TLS/SSL” and set authentication to “Password” This fix has worked for a number of clients of The IT Guys (WA) we hope it works for you. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Problems with Apple Mail and Bigpond? You are not alone.

We have recently had several Bigpond users experiencing problems sending mail using Apple Mail. But we have a solution. We fixed the problems by removing the mail account and then adding it back. However, before attempting this we suggest you firstly backup or export you mail file. If your not confident in doing it yourself, contact us, we can help you fix remotely from only $33 per 15 minutes. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page  

Fixing Apple Mac OSX and iOS email issues and Problems

The IT Guys specialise in fixing Apple mail and email  issues for Mac, iMac, Macbook, Macbook Pro, MacMini, iPad, iPhone and all OSX and iOS issues. Are you have Mac OS X Mail issues? We specialize in Troubleshooting sending and receiving email issues. As a Apple and Microsoft Certified Partner and Telstra SAAS partner we have the experience and skills to provide you with a expert advise at home , on premises or in-cloud. 24/7 Techies offers Apple technical support 24×7, 365 days a year. The service covers all editions of Apple Computers, Phones and Tablets. Our Techies helps you save time and money by delivering  support online. 24/7 Techies can provide quality mail support anytime, anywhere using the Internet, in our offices in Subiaco or at your home or business premises. Fixing Microsoft Outlook & Entourage Email Problems and Issues Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

MacBook Repairs – Apple MacBook Repairs

MacBook Repairs required in Perth? Is your MacBook not starting or behaving  poorly? The IT Guys specialise in repairing all Apple Computers including Macbook in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $167 If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are glued to the case. Removing these glued batteries is dangerous and can […]

MacBook Pro Repairs – Apple MacBook Pro Repairs

MacBook Pro Repairs required in Perth? Is your MacBook Pro not starting or behaving  poorly? The IT Guys specialise in repairing all Apple Computers including Macbook Pro in Perth and Western Australia, with all repairs carried out by Apple Certified Technicians. We do not repair iPhones,  iPads, iPods or iWatches but can assist you with setting them up (configuration), re-installing, updating, connecting to iCloud etc. If your Apple Macbook Pro is slow, non-responsive, not starting or is not behaving or performing as it once we may be able to fix that problem In all cases we cannot do anything or quote prices until we have ‘Tested & Assessed’ your device in our workshop. You will need to bring or deliver your device to our workshop at 315 Rokeby Road, Subiaco between Monday-Friday: 9AM to 5PM Saturday: CLOSED Sunday: CLOSED No appointment is necessary. Please note a $66 non-refundable ‘Test & Assess’ fee will need to be paid on leaving your device with us. We need to have your device for a minimum of 1 business day to complete a thorough ‘Test & Assess’ process. Upon completion of our ‘Test & Assess’ we will contact you and inform you of our findings. If we assess the repair will take longer than 30 minutes and may involve new hardware or software, we will quote you on the costs and request your permission to proceed. If we can repair within 30 minutes, or you decide not to proceed with a repair, or we cannot repair the device, there will be no more to pay, and you can collect your device during our business hours. We may be able to make an onsite visit to your home or business; however, an additional “Call-Out” charge applies for travelling time to you and back to our workshop, plus the $66 ‘Test & Assess’ fee. We highly recommend bringing your Computer equipment to our office or posting it to us, as this will save you time and money. Purchasing New Computer and Transferring programs and data Quite often we may advise our clients that their Apple Macbook will be cheaper to replace, rather than repair. We do not sell new Apple equipment but will guide you in the choices available and from where they can be purchased. However, we can assist you with the setup, transfer of data and programs from your old Mac to the new one. Common Apple Hardware Issues Common Apple hardware problems that we encounter include: Hard-Drive (HDD) drive issues – (especially if over 3 years old) HDD’s can be replaced or can be upgraded to a Solid-State-Drive (SSD) for more speed and reliability and a 5 year warranty. Prices start around $160   If you see an image such as the above and the Mac does does not progress, start or go away, it is most likely a Hard-Drive (HDD) ,OS (Operating System) or Mother-Board issue. The only way to be certain is to bring the computer to us for “Test & Assess” purposes. How to Fix Apple’s Spinning-Wheel-Of Death (SWOD) If you are experiencing, the Mac Spinning Wheel of Death (SWOD)? AKA “Spinning rainbow pinwheel” , “Spinning ball”, “Spinning wheel”, “Spinning beach ball” (as shown above) this can be due to a number of issues, click here for likely causes and some solutions RAM (Memory) issues RAM or Memory can be replaced or upgraded to 4GB, 8GB, 16GB, 32GB or even more depending on the model. As long as your computer has a minimum of 4GB (ideally 8GB) this should not slow your computer down unless you are working with graphically intense programs such as image or video editors. Power Supply (PSU) Issues The power supply component of the computer can fail due to age, or after a power surge or lightening strike. This is often evident when no lights, fan or flickering occur when trying to turn the device on. The PSU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Graphics Card (GPU) Issues Lines on the screen can indicate a failed GPU. These can be replaced by Apple if under 5 years old by Apple. The GPU on Macbook’s are built into the mother-board and require a full motherboard replacement which is not usually an economic solution. Motherboard Issues If the mother-board (main circuitry board) or processor have failed they can be replaced by Apple if under 5 years old.  Otherwise we advise the computer will be uneconomical to repair. Second hand motherboards from overseas (USD 400 – 500) are available, but these are “refurbished” boards by non-apple suppliers and there is no guarantee that they will work initially or after a few months, so we recommend NOT replacing a failed motherboard but purchasing a new computer. LCD Screen Issues These can be replaced by Apple if under 3 years old or we can source second-hand parts, usually from overseas for older models. However, second hand parts come without warranty. On Apple Macbooks it is not simply a matter of replacing the LCD, the whole top-case needs to be replaced and this can often be expensive. Email your serial number to support@itguyswa.com.au for a quote. Macbook Power Issues Apple MagSafe Power Pack’s should be replaced with genuine parts from Apple here. We do not supply these. Macbook Battery Issues The IT Guys offer a Macbook Battery Replacement service for Macbooks’, Macbook Pro and Macbook Air depending on the model number (Non-Retina Macbooks) Our batteries and workmanship are guaranteed for 12 months and work is carried out by Apple trained and authorised Technicians. If your Macbook is less than 3 years old, then we recommend taking your computer to an Apple Store or an Apple Authorised Repairer and see if it can be replaced under warranty. For replacement batteries for non-retina models over 3 years old. Click here. Batteries for Retina models are difficult to install as the whole bottom case needs to be replaced as the batteries are glued to the case. Removing these glued […]

How to stop emails going to junk folder

Are you missing important emails because they keep going to the junk folder? Although 90% of the emails in your junk folder are probably genuinely “junk” or “spam“, the occasional important and genuine email will end up there. The reasons for this are numerous and include suspicious attachments, being on a spam blacklist and in many cases a poorly configured email server. If you are running the latest version of Microsoft Office 365, Outlook (for Windows) provides a very easy way way to “trust” or “un-block” genuine email addresses. Find the email in your junk folder and click on it. Now with your mouse do a “right-click” and a menu appears (see picture above), select “Junk” and another sub menu appears. If the email is from an individual choose “Not Junk” or “Never Block Sender“, if the email is from a list or newsletter you subscribe to, select “Never Block this Group or Mailing List“. It’s as simple as that. Unfortunately earlier versions of Outlook, Mac Mail and Web Mail Clients are not as easy to configure. How to reduce the amount of e-mail SPAM you receive Apple Mail – Dealing with Junk Email Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

APPLE COMPUTER TECHNICIAN JOB – Full Time/Part Time – Subiaco, Perth, Western Australia

HELP WANTED – Apple Computer Technicians – Full Time/Part Time – Subiaco, Perth, Western Australia Duties and Responsibilities * Receipt of customer equipment, triaging and documenting issues reported * Diagnosis and repair of devices in and out of warranty * Diagnosis and resolution of software problems * Accurate documentation and recording of all repairs * Updating customers with work progress *  Liaising with Apple administrative and technical support *  Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: *  Passion for Apple products and technologies *  Have a passion for customer service *  Demonstrate a methodical approach to solving problems *  Excellent write and verbal communication skills with strong attention to detail *  Ability to read and interpret service manuals *  Ability to work independently as well as part of a team *  Professional phone manner *  Maintain professional appearance *  Being enthusiastic and have a positive attitude *  Ability to multitask and prioritise work *  Be eager to constantly learn, keep up to date with technology and maintain  certifications Other considerations ACMT (APPLE CERTIFIED MACINTOSH TECHNICIAN) accreditation is essential Experience configuring, deploying and supporting Windows/Linux based PCs would be highly regarded Some off-site work may be required (so driving licence essential) Applicant must be currently residing in Perth with current work visa (not student or bridging) or residency Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to jobs@itguyswa.com …any attempt to call or visit the office will not be looked upon favourably.

Macbook Air Upgrades – Apple Macintosh Upgrades

Want to speed up your Macbook Air? SSD upgrades available on all Macbook Air’s. The IT Guys specialise in Macbook Air Upgrades and Macbook Repairs across Perth with repairs carried out by Apple Certified Technicians. Most Macbook’s Airs can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) …with the exception of MacBook Air’s Apple Macbook Air’ s cannot have RAM upgrades due to the RAM  being soldered to the motherboard but the SSD hard drives can be upgraded even though it is an expensive option. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBook Air  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your MacBook Air Most early Macbook Air’s were shipped with as little as 2GB of RAM (Internal Memory for running programs) new Macbook Air’s are supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra and Mojave and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. MacBook Air’s shipped after mid 2013 had the hard drive replaced by a super fast PCIe-Based Flash Storage Drive (see above) Sizes range from 256GB, 512GB or 1TB PCIe-Based Flash Storage Drive Upgrade for your 11″ or 13″ MacBook Air MacBook Air 11-inch (Mid 2013) MacBook Air 11-inch (Early 2014) MacBook Air 13-inch (Mid 2013) MacBook Air 13-inch (Early 2014) PCIe-Based Flash Storage Drive Upgrades range in price Please contact us for a written quote. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

iMac Upgrades – Apple iMac Upgrades

Want to speed up your iMac? Apple iMac Memory and SSD upgrades available on all iMacs. The IT Guys specialise in iMac Upgrades and iMac Repairs across Perth with repairs carried out by Apple Certified Technicians. The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. Most iMacs can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Depending on the model of your Apple computer, upgrades are available and we are more than happy to provide a written quotation. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of iMac  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your iMac Most early iMac’s were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new iMac’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra , Mojave or Catalina, and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM   Depending on the age of your iMac, you can upgrade RAM up to 64 GB but it varies per model. RAM for iMac’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your iMac will make your programs run faster, especially if you are running more than one application at a time. Upgrading RAM on your iMac will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 4000 GB (4 TB). Most commonly pre-installed HDD are 500 GB to 1 TB in size. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades

Want to speed up your Macbook or Macbook Pro? Memory and SSD upgrades available on all Macbook’s. The IT Guys specialise in Macbook Upgrades, Macbook Pro Upgrades, Macbook Repairs and Macbook Pro Repairs across Perth with repairs carried out by Apple Certified Technicians.   Most Macbook’s can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Depending on the model of your Apple computer, upgrades are available and we are more than happy to provide a written quotation. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of MacBook  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your MacBook Most early Macbooks were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new Macbook’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as High Sierra and Mojave and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM Depending on the age of your Macbook, you can upgrade RAM up to 16 GB but it varies per model. Another way of finding out the type of RAM your computer supports is the click on “About This Mac” -> “Memory” this will show the type of RAM installed and the number of RAM slots available. RAM for Macbook’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your Macbook will make your programs run faster, especially if you are running more than one application at a time. Upgrading RAM on your Macbook will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. To increase this startup speed, upgrade or add a SSD (Solid State Drive). Early models came with HDD which can be upgraded to newer and larger HDD’s or replaced with standard 2.5″ SSD. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 4000 GB (4 TB). Most commonly pre-installed HDD are 500 GB to 1 TB in size. If you wish to keep your existing HDD, a small additional SSD can be added just for booting up or the entire disk can be replaced but for this you will have to sacrifice the DVD drive. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. MacBook Pro’s with Retina displays shipped after mid 2012 had the hard drive replaced by a super fast PCIe-Based Flash Storage Drive (see above) Sizes range from 256GB, 512GB or 1TB PCIe-Based Flash Storage Drive Upgrade for your 13″ or 15″ MacBook Pro with Retina Display (Late 2013 – Mid 2014) or 11″ or 13″ MacBook Air (Mid 2013 – Early 2014) or (Mid 2012 – Early 2013) MacBook Pro with Retina display, 13-inch (Late 2013) MacBook Pro with Retina display, 13-inch (Mid 2014) MacBook Pro with Retina display, 15-inch (Late 2013) MacBook Pro with Retina display, 15-inch (Mid 2014) MacBook Air 11-inch (Mid 2013) MacBook Air 11-inch (Early 2014) MacBook Air 13-inch (Mid 2013) MacBook Air 13-inch (Early 2014 MacBook Pro (Retina, 15-inch, Mid 2012) MacBookPro10,1 MacBook Pro (Retina, 15-inch, Early 2013) MacBookPro10,1 MacBook Pro (Retina, 13-inch, Mid 2012) MacBookPro10,2 MacBook Pro (Retina, 13-inch, Early 2013) MacBookPro10,2 PCIe-Based Flash Storage Drive Upgrades range in price from approx $500 fully installed Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

What can be done to stop email spam, email viruses and Ransomware

Some email accounts offer better protection against malicious emails, spam, phishing and virus attachments than others. Unfortunately FREE email accounts such as Outlook.com/Hotmail, Gmail, Yahoo, iCloud etc. do not offer a great deal of protection from SPAM emails, phishing emails, emails containing viruses and Ransomware. Paid or ISP provided email accounts offer better protection. Microsoft Hosted Exchange is an industry leader in providing secure email accounts that provide a level of spam detection. Some ISP’s such as Telstra and iiNet also offer paid add-on services that claim to offer spam and virus protection but not at the same level. In the past users have relied on 3rd party Anti-Virus programs to protect them from computer viruses which were being delivered as a malicious program/attachment to an email. And a whole industry of anti-virus software providers has blossomed. Unfortunately, todays threats are mostly from emails trying to send users to fake websites where there is an attempt to capture your login details, password, credit-card, banking details or identity information such as DOB, Passport number, Drivers licence number and postal address. This is known as Phishing Todays Computers and iPads may be protected from Computer Viruses but it’s Phishing you really need to worry about. No matter how up-to-date your virus protection or operating system (OS) is, it is normally human-error that gives scammers the information they need to empty your bank accounts and steal your personal information. What is Phishing and how can I defend against it? Phishing in Apple Mail To report spam or other suspicious emails that you receive in your iCloud.com, me.com, or mac.com Inbox, please send them to abuse@icloud.com. Phishing in Google Mail (Gmail.com) If you have a gmail account you can report phishing emails by, Opening the message in Gmail, Next to Reply – click the Down arrow, then click Report phishing. Avast/AVG, Trend, Symantec, Mcafee, Microsoft etc all offer program or services that attempt to remove malicious links and malware from incoming emails. Some are better than others and some are very complicated to setup and involve re-directing emails to servers that detect and remove malicious links and attachments before sending the cleaned mail back to the client. The best available protection again Phishing is from Microsoft and is called “Advanced Threat Protection” or “ATP” and is available to anyone using the following Office 365 subscription plans: Exchange Online Plan 1, Exchange Online Plan 2, Exchange Online Kiosk, Exchange Online Protection, Office 365 Business Essentials, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 Enterprise E2, Office 365 Enterprise E3, Office 365 Enterprise E4, Office 365 Enterprise K1, Office 365 Enterprise K2, Office 365 Education.   All the above packages contain Microsoft Hosted Exchange mailboxes. If your Office version does NOT contain a hosted mailbox, it can be added by purchasing the Exchange Online Plan 1 or upgrading Office to at least Office 365 Business Premium. To upgrade to Hosted Exchange or Business Premium and protect yourself by employing Microsoft Advance Protection, contact us for a quote. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Mac Mini Upgrades – Apple Mac Mini Upgrades

Want to speed up your Mac Mini? Apple Mac Mini  Memory and SSD upgrades available on all Macs. The IT Guys specialise in Mac-Mini Upgrades and Mac Mini Repairs across Perth with repairs carried out by Apple Certified Technicians. Most Mac Minis can be upgraded with more RAM and a new or larger HDD (Hard Disk Drive) or a super-fast SSD (Solid State Drive) Depending on the model of your Apple computer, upgrades are available and we are more than happy to provide a written quotation. To find out if or how much your Apple Computer can be upgraded, you firstly need your computers serial number which can be found on the underside of Mac  or click on “About this Mac“. Once you have your serial number send an email to support@itguyswa.com and we can then give you a written quote of options that will suit your Mac Most early Mac Mini’s were shipped with as little as 512 MB of RAM (Internal Memory for running programs) new Mac’s are now supplied with either 8 or 16 GB, this is the amount of memory Apple recommends for their latest operating systems such as Mojave, High Sierra or Catalina and a warning here, if you wish to upgrade to the latest operating systems your Mac will need a MINIMUM of 4GB RAM   Depending on the age of your Mac you can upgrade RAM up to 64 GB but it varies per model. Follow the instructions above and enter your serial number, this will give you the full Mac specs and the Maximum RAM you can upgrade to. Another way of finding out the type of RAM your computer supports is the click on “About This Mac” -> “Memory” this will show the type of RAM installed and the number of RAM slots available. RAM for Mac Mini’s varies in price from model to model but is generally around $75 for 4 GB plus installation cost. For an accurate quotation, please send an email to support@itguyswa.com  with your Mac serial number. Upgrading the RAM on your iMac will make your programs run faster, especially if you are running more than one application at a time. Upgrading RAM on your iMac will not increase your startup time or the performance of applications that access the HDD a great deal such as databases and video editing. Solid State Drives (SSDs) have no working parts so you can read and write data to and from them very quickly. Think of them as a very large USB Thumb drive or Flash Drive. They use the same technology. SSD‘s range in size from 120 GB to 4000 GB (4 TB). Most commonly pre-installed HDD are 500 GB to 1 TB in size. Repairs and Upgrades of Other Mac Computers The IT Guys also repair and upgrade all Apple Mac Computers, including iMac Repairs, iMac Upgrades, Macbook Repairs, Macbook Upgrades, Macbook Pro Repairs, Macbook Pro Upgrades, Macbook Air Repairs, Macbook Air Upgrades and Mac Mini Repairs and Mac Mini Upgrades. We can also offer a Macbook Battery Replacement Service. For us to be able to quote you on upgrade options for your Mac, we need the computers serial number to be sent to us by email to support@itguyswa.com.au we can then give you a written quote of options that will suit your Mac. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page

Obsolete or Vintage Macs over 5 years old and needing a fix? Apple are not interested!!

Apple and Apple Authorised service centers have been told not to repair any iMac, Mac, Air or Macbook over 5 years old (Vintage or Obsolete) Although we are not privy to Apple’s reasoning, due to the fact that recent models have been designed NOT to be upgradable, we are under the impression that Apple would like you to buy a new Apple computer at least every five years. Apple’s trade-in Service “Apple Giveback” Luckily for you The IT Guys (WA) are not restricted by this, even though we employ qualified and authorised Apple technicians, so we can work on Apple computers of any age and specialise in repairing and upgrading “vintage” and “obsolete” (over 5 years old) Mac Computers and Laptops. Need more help? If you live in Western Australia, and you need any kind of computer help, please bring your computer to us at 315 Rokeby Road, Subiaco, Western Australia or call us out. You can contact us here or call:08 6118 2601 Alternatively click on the Green “Support” button in the bottom right hand corner of the screen and leave a message.For instant remote control support download and install our TeamViewer remote control software By Clicking Here and following the instructions found on this page iMac Upgrades – Apple iMac Upgrades So if you live in Western Australia and you would like to repair or upgrade your Apple computer, bring it, mail it or courier it to The IT Guys, 315 Rokeby Road, Subiaco, Western Australia. Macbook Upgrades – Apple Macbook and Macbook Pro Upgrades SSD Upgrade Prices for Apple iMac (pre 2012) SSD Upgrade Prices for Apple Macbooks (pre 2012) Mac Mini Repairs – Apple Mac Mini Repairs How to speed up your Apple Mac by 400% MacBook Air Repairs – Apple MacBook Air Repairs SSD Upgrade Prices for current Apple iMac (post 2012)